Ring vs SimpliSafe

I LOVE our Ring home security. Being able to see who is at my front door and monitor what's going on when I'm home or away gives me great comfort and peace of mind. Plus it seems more affordable than other systems.

Purchase the Ring Alarm Wireless 10-piece Security Kit from Costco. Not able to activate the base station. Called the Ring tech support and he had same problem with activation. Finally he suggest me to do the factory reset on brand new unit. After that activate of all sensors, base station and extender. Found one door/window sensor doesn't work after the install, so remove the sensor and call the Ring tech support on 5/9/20 and he mention that sensor need to replace and he will send the another sensor under warranty. I haven't got any confirmation or replacement sensor for 1 week, so called the Ring tech support again on 5/16/20 and another tech support told me that previous tech support didn't submit your warranty replacement ticket. He process the ticket on that day and mention that he will expedite the shipping. He mention that you will get the email for confirmation of shipping. I haven't received any confirmation email and sensor up to 5/20/20, so call the ring support again. Ring representative told me that they ship the product 5/19/20 by ground. I was surprised that they ship it by ground instead of air. She don't have the authority to make any decision, so i was on the phone for more than 30 mins and after that she told me that i am not able to help for expedite the shipping. Also ordered the another two door/window sensors (2pakc) from amazon. Found One sensor came in Ring original packing and other sensor came in different box with ring label-repack and senor and hardware was loose in the box. Found repack sensor doesn't work. Return the sensors to Amazon. Quality of Ring security system is very bad and I will never suggest to any one Ring security system. After that i drop the plan to install the Ring security camera and door bell

We've had SimpliSafe for a couple of years now and are very pleased with their equipment and service. The other day armed the system and drove off. Within a block of my house, receive their call saying that I had an alarm. As it turns out, I had pressed the wrong button (the At Home rather than the Away button).

Simplisafe is the Worst. Customer Service is nonexistent. They have a call center that sounds like a party going on, and their responses are always the same...take out the battery and reboot. I have made so many calls to their center and asked for a supervisor but I never get one I am canceling out my service as I feel it is useless since it does not Function as stated.