Helpful Favorable Review
I LOVE our Ring home security. Being able to see who is at my front door and monitor what's going on when I'm home or away gives me great comfort and peace of mind. Plus it seems more affordable than other systems.
Helpful Critical Review
Purchase the Ring Alarm Wireless 10-piece Security Kit from Costco. Not able to activate the base station. Called the Ring tech support and he had same problem with activation. Finally he suggest me to do the factory reset on brand new unit. After that activate of all sensors, base station and extender. Found one door/window sensor doesn't work after the install, so remove the sensor and call the Ring tech support on 5/9/20 and he mention that sensor need to replace and he will send the another sensor under warranty. I haven't got any confirmation or replacement sensor for 1 week, so called the Ring tech support again on 5/16/20 and another tech support told me that previous tech support didn't submit your warranty replacement ticket. He process the ticket on that day and mention that he will expedite the shipping. He mention that you will get the email for confirmation of shipping. I haven't received any confirmation email and sensor up to 5/20/20, so call the ring support again. Ring representative told me that they ship the product 5/19/20 by ground. I was surprised that they ship it by ground instead of air. She don't have the authority to make any decision, so i was on the phone for more than 30 mins and after that she told me that i am not able to help for expedite the shipping. Also ordered the another two door/window sensors (2pakc) from amazon. Found One sensor came in Ring original packing and other sensor came in different box with ring label-repack and senor and hardware was loose in the box. Found repack sensor doesn't work. Return the sensors to Amazon. Quality of Ring security system is very bad and I will never suggest to any one Ring security system. After that i drop the plan to install the Ring security camera and door bell
Helpful Favorable Review
J Mark Eastwood
We've had SimpliSafe for a couple of years now and are very pleased with their equipment and service. The other day armed the system and drove off. Within a block of my house, receive their call saying that I had an alarm. As it turns out, I had pressed the wrong button (the At Home rather than the Away button).
Helpful Critical Review
Herb Van Gent
Simplisafe is the Worst. Customer Service is nonexistent. They have a call center that sounds like a party going on, and their responses are always the same...take out the battery and reboot. I have made so many calls to their center and asked for a supervisor but I never get one I am canceling out my service as I feel it is useless since it does not Function as stated.
|Ring's Contract||SimpliSafe's Contract|
|Ring's Risk-Free Trial||SimpliSafe's Risk-Free Trial|
|30 Days||60 Days|
|Ring's Professional Monitoring Cost||SimpliSafe's Monthly Monitoring Cost|
|$10 per Month||$14.99 per Month|
|Security Equipment Included||Ring's Basic Security Package — $199||SimpliSafe's Basic Security Package — $229|
|Security Equipment Included||Ring's Advanced Security Package — $419||SimpliSafe's Advanced Security Package — $489|
|Keypad||✔ (2)||✔ (1)|
|Contact Sensor||✔ (8)||✔ (4)|
|Motion Detector||✔ (2)||✔ (2)|
|Z-Wave Range Extender||✔||-|
|Equipment||Ring's Pricing||SimpliSafe's Pricing|
|Carbon Monoxide Detector||$49.99|
|Security Yard Sign||$49||$3.99|
The chart above is a cost comparison of all of the equipment that Ring and SimpliSafe both offer. However, there are a variety of prodcuts that Ring offers that SimpliSafe doesn't and vice versa. An entire breakdown of Ring's and SimpliSafe's equipment and prices are below.
Frequently Asked Questions
Do Ring and SimpliSafe require long-term contracts?
No, SimpliSafe offers month-to-month services, and Ring only requires a 12-month contract — unlike many home security companies that require up to three-year contracts.
Do Ring and SimpliSafe offer a risk-free trial?
Yes, SimpliSafe offers its customers a 60-day money-back guarantee, while Ring provides a 30-day money-back guarantee.
Do Ring and SimpliSafe offer professional monitoring?
Yes, both companies allow customers to choose between a self-monitored plan and a professionally monitored plan. Ring's professional monitoring starts at $10 per month, while SimpliSafe's starts at $14.99.
Do Ring and SimpliSafe sell additional security equipment other than doorbell cameras?
Yes, Ring and SimpliSafe offer a wide variety of security products, including motion sensors, contact sensors, indoor cameras, alarm keypads, sirens, etc.
Do Ring and SimpliSafe have equipment warranties?
Yes, Ring has a one-year equipment warranty, and SimpliSafe has a three-year warranty.
Does Ring or SimpliSafe have the cheaper basic security package?
Ring's basic security package costs $199, while SimpliSafe's starts at $229.
Do Ring and SimpliSafe sell outdoor security camears?
You can purchse outdoor security cameras from Ring but not from SimpliSafe. SimpliSafe currently only offers indoor security cameras.
Does Ring or SimpliSafe have the cheaper doorbell camera?
Ring has the cheaper doorbell camera, priced at $99. SimpliSafe's doorbell camera costs $169.