Name: Vivint
Rating: 3.5

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Donna Padula Palm Bay, FL

First of all, they charged me over $200 in up front costs to install alarm and 3 outside cameras. They are wifi.They charge me $89+ a month on a very long 5 year contract. My cameras were not working Christmas Eve. I was hold 2 1/2 hours when I figured out how to reboot the panel. No one ever answered. Every customer service rep tells you different things when you have a problem. There are teens moved into the house across the street who are downloading malware apps on their phones and tablets to jam the wifi signals and stop the cameras from recording. I asked they remove the cameras and just charge for alarm service. They refused. They keep saying my cameras must be faulty. The last rep said she was sending a tech to replace the cameras. When he arrived, he said he was not replacing cameras just looking at the problem. He proceeded to say that I could not save clips (I save the important ones on my computer). He said they were not 24 hour. Why do I click on 24 hour button??? Then he proceeded to telling me I had to purchase their dvd. for cloud storage ($249 or so). I told him to leave! (They purchased a company that sells cloud storage). It's a total rip off.

6 years ago

Reply from Vivint

Thank you for your feedback Donna. We would love to look into your concerns with your cameras further. Please contact our chat support team using this link:

Nov. 28th, 2019

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BRIAN

HAD A SALESMAN SPENCER OLSEN SHOW UP AT MY HOUSE THE DAY WE WERE IN THE MIDDLE OF MOVING IN...FROM THE START I HAD A SKETCHY/ BAD VIBE FROM HIM. LIKE THE TEENAGER THATS THERE TO PICK UP YOUR DAUGHTER WITH BAD INTENTIONS. HE PROCEEDED TO HELP UNLOAD A BOX WITHOUT PERMISSION. I GET IT..MAKE YOURSELF HUMAN BY HELPING, BUT IN THIS CASE IT WAS OBVIOUS WHAT HE WAS DOING. THEN PROCEEDED TO DO HIS SALES PITCH ABOUT "70% OF THE HOMES IN OUR NEW NEIGHBORHOOD WERE BEING PROTECTED BY VIVINT. HOW THROUGH THE WOODS BEHIND THE NEIGHBORHOOD WAS A TRAILER PARK THAT COULD WARRANT CRIME, THEFT AND VANDALISM. BLAH BLAH BLAH." I WASNT BUYING HIS POOR EXCUSE OF A SALES PITCH. THEY LEFT AND SHOWED BACK UP 2 WEEKS LATER WHILE I WAS IN THE ATTIC PUTTING THINGS AWAY. ALL OF A SUDDEN SOME GUY APPEARED AND STARTED HANDING ME THINGS. HIS PERSISTENCE WAS ADMIRABLE TO SAY THE LEAST. WHEN ALL IS SAID AND DONE AND ITS PAST 9PM HE FLIP FLOPPED ON THE REQUIRED PAYMENT AND THEN TRIED TO GET A TECH TO MY HOUSE RIGHT THEN. AFTER TELLING HIM NO SEVERAL TIMES THAT I DIDNT WANT ANYONE AT MY HOUSE AND THAT I WAS READY FOR THEM TO LEAVE AS WELL, THEY FINALLY GOT THE PICTURE. HE SAID WE COULD DO A 2 WEEK FREE TRAIL, BUT THEN BACKED ON THAT AND SAID ITS ONLY A 3 DAY TRIAL. ONLY HE HAD THE AUTHORITY TO GO AHEAD AND CANCEL IT WITHIN THE 2 WEEK TIME FRAME. I LOOKED AT HIM AND HE SAID.."WHAT? YOU DONT TRUST ME?" MY RESPONSE AT THIS POINT WAS "NO". THEY CHARGED MY CARD $64 DOLLARS AFTER TELLING ME THEY WERE GOING TO PAY FOR THE 1ST MONTH. NOW WE ARE TRYING TO CANCEL (NEXT MORNING AFTER READING THAT THEY ARE RATED "B" WITH THE BETTER BUSINESS BUREAU AND READING THE COUTLESS COMPLAINTS) AND WE'RE HAVING TO JUMP THROUGH HOOPS...THE SALES GUY IS TEXTING MY FIANCE OVER AND OVER AGAIN REPEATING HIS STUPID SALES PITCH VIA TEXT... THERE ARE BETTER WAYS TO MARKET YOUR PRODUCT. THIS ISNT IT!!!

6 years ago

Reply from Vivint

Thank you for your feedback Brian. We would love to look into this situation further. Please contact our chat team using this link:

Nov. 24th, 2019

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dave Pleasant Grove, UT

The worst experience I've ever had with any company. The salesman promised to keep all my hard wired system as it was and add additional wireless sensors. The installers couldn't figure out the hard wire system so without telling me they just cut wires and shoved them into the wall and put up wireless. When I caught them doing this they said they had never done a system this big and didn't know how to do it. They left parts of the house unprotected that were protected before they began making a total wreck of the security. Said that they had fire protection in system which they didn't. Damaged my home and although customer service promised to pay for the damages they kept putting it off until the 3 years were up and they didn't have to anymore. There's much more but you get the idea.

6 years ago

Reply from Vivint

Thank you for your feedback Dave. We would love to look into your concerns further. Please contact our chat team using this link:

Nov. 24th, 2019

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Stephanie Byrne Owasso, OK

Once you have entered into the 60 month contract the only way out is to have another person "Take Over" your contract or you have to "Buyout" the contract for the remaining months. This is true even if you sell your home, or if you move to a place that doesn't allow their alarm system If you choose to have the system moved, it costs an additional $99 but they will waive it if you sign for an additional 60 months. I would never do business again with a company that offers no resolution even after you have sold the house! The features are nice and customer service is good, but unless you are never planning on moving, I would advise against using Vivint alarm co.

6 years ago

Reply from Vivint

Thank you for your feedback Stephanie. If there is anything that we might be able to assist with please contact our chat team using this link:

Nov. 24th, 2019

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lorrie

The salesman came to the door and was a little pushy. We did sign-up to get a system. During the credit process he asked for a major credit card. I asked why if we were getting a loan. He said it was just to verify we had credit. I've done this before when buying several things so not suspicious. I did ask him again that nothing would be charged on it. He assured me that it was just verification purposes. We signed the contract. The installers came a few minutes later even though it was after 9PM. They knocked a golfball size hole in the wall, drilled holes in a few doors, and had the system almost completely installed when he wanted me to sign a credit card charge. What? He said well how did you expect to pay for it? What? I just took out a 5 year LOAN for this. I even had an email to verify the loan. He said that the first charge goes on the credit card. I told him that is NOT what the salesman said. He said then how did you expect to pay for it.... I repeated myself again. The loan company said it was a 60 month loan which is the 5 years we agreed to. He couldn't tell us what the extra charge was for and why the salesman lied, so we made them yank it out. They were NOT happy. They kept saying they'd come back the next day to take it out, but we wouldn't budge thank goodness It took them all of 15 minutes maybe. They took it out and left unhappy and a mess for us. We had to cancel our credit card because at this point we couldn't trust them.The salesman did say they were a second party contractor from Vivint. I wouldn't use them because of the deceit.

7 years ago

Reply from Vivint

Thank you for your feedback Lorrie. We would love to look into your concerns further. Please contact our chat team using this link:

Nov. 24th, 2019

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Elisa Miami, FL

Traveling salesman got me. Didn't appreciate that they tricked me into paying for my old security system and theirs at the same time. They don't mention that their buyout is only for the service, not the equipment. Overall the service is decent, and I like having the app with a doorbell camera on my phone.

1 year ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to help you further. Feel free to contact our Support team at 1-800-216-5232.

Feb. 20th, 2023

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Tara Gillispie Charleston, WV

The Vivitrol home security system is out of this world, SMART!! Everything about it is SMART!! I can control my entire house with just my phone -and I have never felt more safe. The no contract option was also a huge bonus.

1 year ago

Reply from Vivint

That's what we like to hear, Tara! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!

Sep. 9th, 2022

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James Woodworth Peoria, AZ

Vivint is the Security Company that I have had in service for more than 5 years. I have never had an issue they could not resolve quickly. I will continue to use, even if I find a less expensive provider.

1 year ago

Reply from Vivint

Thank you for the 5 star review, James ! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Aug. 15th, 2022

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Glenda Galloso Mission, TX

We have a Vivint home security system. I do have some trouble with it recording some movements in our driveway camera. Also, that camera goes off line occasionally when there is bad weather. We have to reset it in order for it to work again. After purchasing the system, it wasn't very long before the home panel was already outdated after just a year. Other than that the system works well.

1 year ago

Reply from Vivint

Glenda, we appreciate you taking the time to let us know. Please give us a call at 1-800-216-5232. We want to make sure this is taken care of ASAP.

Aug. 15th, 2022

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DealStar South Jordan, UT

The young men were relentless in pushing Vivint in our neighborhood. It got so bad, that I actually stopped answering the door, and pasted a sign that said NO SOLICITING. That was 2018. The sign is still up, albeit now as a lovely decal that seems less angry. The thing is, we HAD Vivint. And then we canceled it. It was pricy, but one of the better options in the area at the time. I am feeling neutral about Vivant, which is a better place than I was in during the summer of 2018....

1 year ago Edited July 26, 2022

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jul. 26th, 2022

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karla Pittsburgh, PA

We have had Vivint as our security company for ten years. We've had a few false alarms over the years and the company is in immediate contact with us--ensuring our safety. I would definitely recommend this company.

1 year ago

Reply from Vivint

This is awesome! Thank you for sharing, Karla. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 17th, 2022

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A 1 Mesquite, TX

Great marketing but pricey. I found the packages to be pretty confusing. Vivint’s pricing charges you up front as if you are going to finish a contract. It’s as if they expect to charge you for a 24 or 36 month period whether you stay with them or not. They get theirs off the top no matter what so when you choose their service you will stay because of what you have already paid up front.

1 year ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 17th, 2022

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Erinmarie Xian Valrico, FL

The last condo we lived in Had a Vivint security system and it was super easy to use and maintain. We never actually had to call the company but I also never had any issues I felt very secure..

1 year ago

Reply from Vivint

That's what we like to hear, Erinmarie! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 12th, 2022

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Gene San Antonio, TX

While Vivint is a great, reliable company - they can be very costly. They have raised rates on us several times and now, we are getting new windows and have to have wireless instead of wired window sensors; they want to charge us $50.00 per window ($1100.00 more just to keep same protection as we have now). This after being a paying customer for years. They should have deals for loyal customers instead of same pricing as new customers (even new customers get some breaks).

1 year ago

Reply from Vivint

Gene thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 10th, 2022

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Cynthia Hunt Dallas, TX

Vivint is a good home security system I am able to watch from my phone when I am away from home and that makes me feel so comfortable knowing that I do have good security thumbs up to vivint👍

2 years ago

Reply from Vivint

Thank you for the 5 star review, Cynthia! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Feb. 10th, 2022

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Tammy Bright Lexington, KY

Vivint gave peace of mind to my elderly mom while she was living alone. The window sensors and door sensors made her feel safe to close her eyes at night to sleep. The remote control activator would set the alarm and turn it off from her room which was handy. Someone is supposed to come out this week to replace the sensor in the control box.

2 years ago

Reply from Vivint

That's what we like to hear, Tammy! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Feb. 10th, 2022

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Amelia C Mobile, AL

Vivint was the best thing ever! I love the equipment and recommend Vivint for everyone. The amazing cameras helped save my dog from a fire last month! I could not be more grateful for being with Vivint.

2 years ago

Reply from Vivint

That's what we like to hear, Amelia! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 30th, 2022

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Austin Tempe, AZ

Innovative tech for securing and automating your home. I would say that they have a slightly superior product when it comes to equipment. As far as specifically service, I can not comment as I never needed to use the alarm for they year we were in the house

2 years ago

Reply from Vivint

This is great feedback, Austin! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Jan. 12th, 2022

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Paula Pili Provo, UT

If safety is your number one concern, this is not the company to choose. If a random”oh cool I see a cat in front of my camera “ it’s good however, I experience so many camera outages, system breakdowns it’s annoying. Tech support spends hours trying to fix over the phone and then the tech comes brings “a bridge” the other tech “takes the bridge” the issue is continuous and varies. I’m on a 5 year contract of pure “insanity” If I can find a “better” company within the year, hoping to transfer. Been with Vivint now for a little over 3 years I believe. May just wait out the 5 we’ll see.

2 years ago Edited May 18, 2022

Reply from Vivint

Paula, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 1st, 2022

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Fernando

I used this company at my other residence and it is great. I would take trips and not have to worry about my house being burglarized or anything. They are a dependable security company

2 years ago Edited October 28, 2021

Reply from Vivint

This is great feedback, Fernando! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Misty Lacey Laurel, MS

We have used Vivint for about 4 years. Mostly its been great, but sometimes we do have issues with it not recording at times & customer service hasnt been the greatest. But we have gotten some really funny videos from the cameras!

3 years ago

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Kimi Bayles West Valley City, UT

Our Vivint sales person did a fabulous job getting our home security set up. He took the time to explain our options, made sure we had what we needed, and answered all of our questions.

4 years ago

Reply from Vivint

Thank you for your feedback Kimi! We are so glad to hear about your experience with your Smart Home Pro. Thank you for being a part of the Vivint family!

Mar. 2nd, 2020

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Nicole Jones Sandy, UT

We love our Vivint system; from our doorbell camera to our smart thermostat. I also love being able to control everything from the app. Nothing better than feeling safe and secure in your own home!

4 years ago

Reply from Vivint

Thank you for your feedback Nicole! We are so glad to hear that you're loving your system and how you can control your home from the app. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Olivia Hakes American Fork, UT

Vivint is a great company! They make me and my family feel safe and I love how I can control everything on my phone! The customer service is fantastic!! Every time I call they are so kind and help with everything I need

4 years ago

Reply from Vivint

Thanks for the feedback, Olivia! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Madelyn Dallas, TX

Excellent service, the app for the iPhone was super easy. From the guy that sold it to me to the people we talk to over the phone. Quick installation too. Guys picked up after themselves. Great job all around.

4 years ago

Reply from Vivint

Thanks for the feedback, Madelyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 16th, 2020

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Abby Driggs Provo, UT

Love how easy it is to connect my phone app to the home product. The picture is pretty clear at night which is nice when teenagers come around to throw eggs at your window. We tried security cameras before Vivint and could never see the picture at night so we really loved switching over to Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback Abby. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Verified Customer

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Gordon Hatfield Sr Cleveland, OH

Great system knowledgable I stallers & customer service. My only negative is price

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Jennifer Vallejo Kissimmee, FL

Is easy to use and the customer service is always available and very helpful.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Benjamin Crisp Akron, OH

Easy to use panel and app, good connectivity, good responsiveness

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Dave Riffe Decatur, AL

Easy to use system with no issues at all for over 2 years.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Bruce Bruce Dayton, OH

Great product need preventative maintenance to ensure software is updated regularly.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Kayla Polzin Waukesha, WI

System is easy to use. Technical support has been responsive and helpful.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Pat Arnold Grand Prairie, TX

Very informative no issues, state of the art system,I feel safeI feel it's

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Lavance Adkins Wichita, KS

I like having the service it helps having a good security system.

2 years ago

Reply from Vivint

This is great feedback, Lavance! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Michael Lalonde Sr. Arnaudville, LA

If you follow instructions correctly, you have no problems with the system

2 years ago

Reply from Vivint

This is great feedback, Michael! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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James Corrigan Wilmington, DE

The high integrity of the program. Someone always their to assist.

2 years ago

Reply from Vivint

This is great feedback, James! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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John Minot, ND

The way the doorbell camera functions and send notifications to your phone and panel.

2 years ago

Reply from Vivint

John thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Michael Kerman, CA

They are great reliable and friendly. I would recommend them to anyone.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Val Darlington San Bernardino, CA

My system works very well, and if I have any issues, customer service is great.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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LaVerne Saunders Chicago, IL

The camera isn't as effective as I thought it would be. I've been unable to talk to people as if I was there.

2 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Evita M Lopez Corpus Christi, TX

It is easier to control. Also very secure it just not connected to my cameras

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Robert L Duncan Ocoee, FL

I like their system features and they change things with technology .

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Esther Marshall Florissant, MO

they taken the time to explain my questions much better to me.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Ricky Coatesville, PA

Ease of use is very nice. They're responsive and helpful and very reliable.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Anonymous Killeen, TX

They are always friendly whenever I call never have any issues. Vivint gives me peace of mind.

2 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Debbie Montgomery, WV

I feel more secure for having the service. I like the camera.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Weston Hopkins, SC

The network is extremely consistent. They resolved the issues that I call in and inquired about.

2 years ago

Reply from Vivint

Thank you for your feedback Weston! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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David

Vivint works great for me. Their customer service is also great.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Anonymous Fayetteville, NC

We feel more secure and safe. We haven't had any problems with them.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Delroy Waterbury, CT

They are there when I need them and they have lots of knowledgeable.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021