Name: Vivint
Rating: 3.5

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Verified Customer

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Beth Columbus, OH

I have been very pleased with the quick response time and help with trouble-shooting.

3 years ago

Reply from Vivint

Thank you for your feedback, Beth! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Linda Steiner Clarksville, TN

Have always received prompt and currtious calls when an alarm went off.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Dominique Snair Chambersburg, PA

Everything has been good. Customer service reps are always helpful when needed

3 years ago

Reply from Vivint

Thank you for your feedback, Dominique! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Stephen Surprise, AZ

The cameras are best thing about using Vivint for home security.

3 years ago

Reply from Vivint

Thank you for your feedback , Stephen! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Thomas Fort Worth, TX

Support has been great. They've been responsive to our needs.

3 years ago

Reply from Vivint

Thank you for your feedback, Thomas! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Thomas Springfield, VA

System is very reliable and easy to use and it works very good.

3 years ago

Reply from Vivint

Thank you for your feedback, Thomas! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Venus Thompson Cincinnati, OH

They used new and existing equipment. I like the viewing screen. Very Good.

3 years ago

Reply from Vivint

Thank you for your feedback, Venus! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Krista McKelvin Wichita Falls, TX

Installments and service. They always answer and send someone out when I call.

3 years ago

Reply from Vivint

Thank you for your feedback, Krista! We are so glad to hear about your experience with your install and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Sharon Grove City, OH

Reps very helpful when trying to find which sensor needed batteries

3 years ago

Reply from Vivint

Thank you for your feedback, Sharon! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Gina Spokane, WA

When I signed up it was 10.00 a month...then it jumped up to 30.00 a month...not happy with that...

3 years ago

Reply from Vivint

Thank you for your feedback, Gina. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Raymund East Helena, MT

I think it fits the needs of security for our household, and very easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback, Raymund! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Melanie Cornia Lehi, UT

Our system goes offline pretty frequently. It takes a good hour on the phone with vivint to get it working each time.

3 years ago

Reply from Vivint

Thank you for your feedback, Melanie. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Linda

They have great customer service. No long waits, helpful, and friendly.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Lynette Pooler, GA

Security calling and making sure everything is good great notifications

3 years ago

Reply from Vivint

Thank you for your feedback, Lynette! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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LaWanda Cooper Newport News, VA

Any issues or concerns are always resolved by the end of the phone call.

3 years ago

Reply from Vivint

Thank you for your feedback, LaWanda! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Michael Davis Cabot, AR

Everything has been comfortable and I have been treated well.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Arturo Crystal City, TX

Tech support knows their stuff. Quick response to alarm being triggered.

3 years ago

Reply from Vivint

Thank you for your feedback, Arturo! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Kathryn Pittsburgh, PA

I like how they answer promptly when I call customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Kathryn! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Connie & Candace Williams Indianapolis, IN

They have been good, no problems, customer service is great.

3 years ago

Reply from Vivint

Thank you for your feedback, Connie and Candace! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Kevin Muskogee, OK

Has always been able to work with me with any issues or concerns.

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Alfred Pacifico Ashburn, VA

No issues does as expected installation was done by a professional

3 years ago

Reply from Vivint

Thank you for your feedback, Alfred! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Robert Boucher Las Vegas, NV

Vivint has been fine to me. They upgrade the system on a regular basis.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Wanda Nicholasville, KY

The camera on my door get a bad glare from sun. Difficult to tell who is ringing boor bell

3 years ago

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Ronald Youngs Kissimmee, FL

I felt they wanted to help and went above and beyond in their assistance to me.

3 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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John Latonia, KY

A little slow to phone when are accidentally created a false alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Hazel Stotz

everyone is very helpful and I appreciate the help during covid

3 years ago

Reply from Vivint

Thank you for your feedback, Hazel! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Beverly Rio Rancho, NM

The phone app doesn't always work the way it should, otherwise no complaints

3 years ago

Reply from Vivint

Thank you for your feedback, Beverly. We appreciate your honesty about your experience the phone app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Henry Timmons Center Line, MI

Vivint representatives have been prompt and courteous in all my encounters to date

3 years ago

Reply from Vivint

Thank you for your feedback, Henry! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Lanea Miller Savannah, GA

My setup wasn't completed accurately. I still have a door monitor that doesn't work properly, despite numerous calls.

3 years ago

Reply from Vivint

Thank you for your feedback, Lanea. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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A. Goolsby Clarksville, TN

The equipment works exactly how I need it, and is simple to use.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Sunny Ramon Corpus Christi, TX

I like the customer service and the ease of managing the system.

3 years ago

Reply from Vivint

Thank you for your feedback , Sunny! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Mary Hunter Meridian, MS

I enjoy viewing who comes to the door and talking to them before opening the door.

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Bruce Bauer Midland, TX

Quick response and service, friendly personnel, great technology and products.

3 years ago

Reply from Vivint

Thank you for your feedback, Bruce! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Sharon Greenville, NC

Very helpful when I call with a problem on resetting my camera or other issues

3 years ago

Reply from Vivint

Thank you for your feedback, Sharon! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Larry J Tillman Thibodaux, LA

Very pleasant and efficient. Great security options available.

3 years ago

Reply from Vivint

Thank you for your feedback, Larry! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Michelle Forney, TX

Caught the people that vandalized my house. It is good but too expensive.

3 years ago

Reply from Vivint

Thank you for your feedback , Michelle! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Robert Radcliff, KY

Good equipment. The door lock and alarm are good. Nobody answers in customer service.

3 years ago

Reply from Vivint

Thank you for your feedback , Robert. We appreciate your honesty about your experience with your doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Terri Denison, TX

Their security system makes me feel safe in my home. They are very helpful.

3 years ago

Reply from Vivint

Thank you for your feedback, Terri! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Shawanda Wilkes-Barre, PA

It needs improvement. The cameras are always going offline. The system is too costly.

3 years ago

Reply from Vivint

Thank you for your feedback, Shawnda ! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Latoyia Elyria, OH

The camera pictures are clear. It alerts you if someone is on the property.

3 years ago

Reply from Vivint

Thank you for your feedback, Latoyia! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous Hampton, VA

4K video quality. They have their own encryption code. I can access the app anytime, anywhere.

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Blossom Chicago, IL

The monthly payment is cheap. It is affordable. They are the best company.

3 years ago

Reply from Vivint

Thank you for your feedback, Blossom! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Wayne

The cameras are really good. Overall it is a really good system.

3 years ago

Reply from Vivint

Thank you for your feedback, Wayne! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Robert Howe Des Moines, IA

Forgot to turn it off while in my backyard with my neighbor, warning alarm worked fine

3 years ago

Reply from Vivint

Thank you for your feedback, Robert ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Aaron Beaver Homewood, IL

Poor customer service, I‚Äôve been trying to get a lock fixed and they keep sending me a tech over the phone and nothing is fixed

3 years ago

Reply from Vivint

Thank you for your feedback, Aaron . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gabriela M Gonzales Yucca Valley, CA

Vivint systems are user friendly. The phone app is really easy to use and understand.

3 years ago

Reply from Vivint

Thank you for your feedback , Gabriela. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Barbra Goodman Sioux Falls, SD

The sensor batteries aren't my favorite. The service is amazing.

3 years ago

Reply from Vivint

Thank you for your feedback, Barbra! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brooke Boulware Independence, MO

Although my initial experience was good since get little resolve for issues. My doorbell camera constantly had problems and the batteries die quickly

3 years ago

Reply from Vivint

Thank you for your feedback, Brooke . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Luis Garcia Laredo, TX

The tech made drilled a hole in my metal roof, then VIVINT told me that they would only pay $400 and that was all ... very disappointing conversation.

3 years ago

Reply from Vivint

Thank you for your feedback , Luis. We appreciate your honesty about your experience with your technician  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Valerie Davis Hartford, CT

The system is easy to work & I feel safe. I don't have any prombles.

3 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021