Name: Vivint
Rating: 3.5

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Verified Customer

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Beatrice Nieves Louisville, KY

We pay to much money for the DVR errors, camera offline, false alarms, app slow to open issues we have. This happens on a daily basis

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ronald Harris Arvada, CO

I do like all the amenities this system offers. On the other hand I also think it's too expensive.

3 years ago

Reply from Vivint

Thank you for your feedback, Ronald . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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DJ Verdigris, OK

Great all the way! Great service, Great tips, Great equipment.

3 years ago

Reply from Vivint

Thank you for your feedback , DJ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kyle Gould Arvada, CO

Everything has been great, it is a little bit pricey, but overall I am satisfied.

3 years ago

Reply from Vivint

Thank you for your feedback, Kyle. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Andrew Maylin Ogden, UT

We like everything about it. Feel safe with it. Just sometimes it says doorbell is offline

3 years ago

Reply from Vivint

Thank you for your feedback , Andrew. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Hilary Springer Southfield, MI

Peace of mind with security. Nice to see people and package alerts.

3 years ago

Reply from Vivint

Thank you for your feedback, Hilary! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Teresa Hall Denison, TX

Excellent. Any issues have been resolved very professionally

3 years ago

Reply from Vivint

Thank you for your feedback , Teresa! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sam Adams Ashland, MO

I like the customization for how you want the system to work

3 years ago

Reply from Vivint

Thank you for your feedback, Sam! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Shelli Carter Twin Falls, ID

The system does not work very well. We always are getting false alarms. When we need tech help it's like pulling teeth and the wait is ridiculous.

3 years ago

Reply from Vivint

Thank you for your feedback, Shelli . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gloria A Johnson Raeford, NC

I have set my alarm off a few times and they have been quick to respond with no issues

3 years ago

Reply from Vivint

Thank you for your feedback , Gloria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Steve Burkhalter Columbia, SC

System continuously has issues. Does not recognize movement unless it is right in front of camera. Fails to record events most times.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve . We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Mike Porter Fort Worth, TX

I wish I could reprogram my doors, my garage and front door are called 'front door'

3 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Tracey Herron Jackson, MS

I like the quick responses to alarms and the clear camera footage.

3 years ago

Reply from Vivint

Thank you for your feedback , Tracey! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Adric Clovis, NM

I love the system's ease of use. It's so well built and it works very well.

3 years ago

Reply from Vivint

Thank you for your feedback, Adric! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Diann

they let me know my smoke detector was needing new batteries

3 years ago

Reply from Vivint

Thank you for your feedback  Diann! We are so glad to hear about your experience with our customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Sissy New Castle, DE

My alarm goes off when nothing is wrong with my window it has happened 3 times in the 3 AM.....

3 years ago

Reply from Vivint

Thank you for your feedback  Sissy. We appreciate your honesty about your experience with  your window sensors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Dennis Rockefeller Endicott, NY

The hardware has been very dependable and customer service has been great

3 years ago

Reply from Vivint

Thank you for your feedback  Dennis! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Billy Brunswick, GA

Very quick to respond. All contact has been friendly and professional.

3 years ago

Reply from Vivint

Thank you for your feedback  Billy! We are so glad to hear about your experience with Customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Mary Kerlee Albuquerque, NM

I like that they are available & I can rely on their expertise when I have a security issue.

3 years ago

Reply from Vivint

Thank you for your feedback  Mary! We are so glad to hear about your experience with (Tech/Equipment) and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kim Carter Florissant, MO

Customer service is great, they are very nice and polite and very helpful.

3 years ago

Reply from Vivint

Thank you for your feedback  Kim! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michael Clarksville, TN

Love the service. On the expensive side, but you get what you pay for.

3 years ago

Reply from Vivint

Thank you for your feedback  Michael! We are so glad to hear about your experience with your service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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m rollman Brighton, CO

product works as advertised. easy to use. great peace of mind

3 years ago

Reply from Vivint

Thank you for your feedback  M Rollman! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Jeffrey & Roselie Stikl Milwaukee, WI

Excellent.The Equipment is very helpful and and usefuluseful.

3 years ago

Reply from Vivint

Thank you for your feedback  Jeffrey and Roselie! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Edward Holland Yuba City, CA

All needs were met as discussed prior to installing, system works as promised.

3 years ago

Reply from Vivint

Thank you for your feedback  Edward! We are so glad to hear about your experience with the initial setup and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Rob Berg

Overall, ok, but issues with door locks, cameras and unreliable door locks and cameras is an issue.

3 years ago

Reply from Vivint

Thank you for your feedback  Rob. We appreciate your honesty about your experience with your door lock and cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Matt Midland, TX

Only minor problems with sensors that are not recognized and the battery is 100%

3 years ago

Reply from Vivint

Thank you for your feedback  Matt. We appreciate your honesty about your experience with your batteries and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Al

I have had poor in home service and when I do get service in home or on the phone my system still not working properly

3 years ago

Reply from Vivint

Thank you for your feedback  Al. We appreciate your honesty about your experience with  in home service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Marla Wilckens Great Falls, MT

I have not had to have much contact. Whe I do, the representatives have been helpful and patient.

3 years ago

Reply from Vivint

Thank you for your feedback  Marla! We are so glad to hear about your experience with our representatives and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Sam Pueblo, CO

Very good. Responsive in very short amount of time if needed.

3 years ago

Reply from Vivint

Thank you for your feedback  Sam! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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James R. Almond Seven Springs, NC

Great great system so far. Easy to use and works to keep our home secure.

3 years ago

Reply from Vivint

Thank you for your feedback  James! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Louis lafrance Norfolk, VA

Not good at all ,Door lock doesnt work, Ac panel doesnt work,Expensive equipment,doesnt always pick up motion and lied to us saying we can break contract anytime!

3 years ago

Reply from Vivint

Thank you for your feedback  Louis. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Chandra M Beaumont, CA

Extremely wonderful, seamless, good equipment. installation was painless

3 years ago

Reply from Vivint

Thank you for your feedback  Chandra! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Nikki Dixon Grand Prairie, TX

We had a false glass break that didn‚Äôt sound the alarm in the house, but dispatched law enforcement

3 years ago

Reply from Vivint

Thank you for your feedback Nikki. We appreciate your honesty about your experience with your glass break and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Dusty Burkybile Burkburnett, TX

Some devices stopped working already and the video play back for cameras has stopped working. Other than that it has been good.

3 years ago

Reply from Vivint

Thank you for your feedback Dusty. We appreciate your honesty about your experience with  your playback and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Paul Jarvis Willard, MO

We've felt comfortable with it and apps and system have functioned good.

3 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John Lubbock, TX

Customer support answers when you call and it was the cheapest ooption out there.

3 years ago

Reply from Vivint

Thank you for your feedback  John! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Alton Uniondale, NY

Vivint is reliable--whenever I have a problem, they resolve it.

3 years ago

Reply from Vivint

Thank you for your feedback Alton ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Onika Hyattsville, MD

I like Vivint because I can sleep peacefully at night. I had a couple problems with customer service before and they weren't able to solve my problem.

3 years ago

Reply from Vivint

Thank you for your feedback Onika . We appreciate your honesty about your experience with  customer support and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Danielle Fort Worth, TX

They always respond and handle every problem. I haven't had any breakdowns.

3 years ago

Reply from Vivint

Thank you for your feedback  Danielle! We are so glad to hear about your experience with our responses and how you're loving your system.

Mar. 2nd, 2021

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Daniel Mars, PA

They've been very always been very thorough and very patient when I've had problems.

3 years ago

Reply from Vivint

Thank you for your feedback Daniel ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Mini Tumula Amarillo, TX

It has been good so far. Good quality for the cameras. I am Still waiting for the yard signs

3 years ago

Reply from Vivint

Thank you for your feedback, Mini! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Chatema C Gaddy Flint, MI

Everything is good. Like the cameras. Don't like when they go out.

3 years ago

Reply from Vivint

Thank you for your feedback , Chatema! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Judy Mohs Centralia, MO

It works great when I use it. Since covid don't leave home much.

3 years ago

Reply from Vivint

Thank you for your feedback, Judy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Alia Ouali Killeen, TX

Very good, the process has been smooth, nothing to report at this time

3 years ago

Reply from Vivint

Thank you for your feedback, Alia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Lillian Lakeland, FL

When there is a problem they will alert us quickly without delay.

3 years ago

Reply from Vivint

Thank you for your feedback, Lillian! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Jackie Antioch, TN

Customer service has been very helpful, with any system problems that we have encountered.

3 years ago

Reply from Vivint

Thank you for your feedback, Jackie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Jose G Flores Dallas, TX

Easy to manage from your cellphone& customer service is available 24hours

3 years ago

Reply from Vivint

Thank you for your feedback, Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Cari Belgrade, MT

Works 85% of the time but occasionally can't pull footage, or fails to lock a door

3 years ago

Reply from Vivint

Thank you for your feedback, Cari! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Valerie Perrine, FL

Great, sales rep Joel D was amazing. Great product great service.

3 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with Joel and how you're loving your system.

Feb. 26th, 2021

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Matias Calquin Orem, UT

I love their customer service even though it can take a bit to get through

3 years ago

Reply from Vivint

Thank you for your feedback, Matias! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021