Name: Vivint
Rating: 3.5

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Verified Customer

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Letia Washington Amityville, NY

The prices are too high and the customer service reps give you a different answer depending on who you talk to.

3 years ago

Reply from Vivint

Thank you for your feedback , Letia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jack Miami, FL

My doorbell camera never worked. The cameras are not positioned well and go off constantly due to the landscape movement.

3 years ago

Reply from Vivint

Thank you for your feedback , Jack. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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ERICK K MORRIS Florence, MS

Poor promotions. I can't seem to find a promotion good enough to have outside cameras added to my plan.

3 years ago

Reply from Vivint

Thank you for your feedback , Erick. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Robbin Lee Cincinnati, OH

It's been out of service since December 4. A Vivint service order has been open for 1 month and 18 days. I am not pleased!

3 years ago

Reply from Vivint

Thank you for your feedback , Robbin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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John A. Mann III Rockport, TX

Started out great and now everything lags behind, cameras doesn‚Äôt work, can‚Äôt pull up doorbell it‚Äôs all the same as last provider

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Joe Ibanez Pflugerville, TX

I like the camera / temp control / key and garage door opening with my phone.

3 years ago

Reply from Vivint

Thank you for your feedback , Joe! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Troy S Macintyre Littleton, CO

Security knowing that when you are not home your home is still safe

3 years ago

Reply from Vivint

Thank you for your feedback, Troy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Katelynn Colorado Springs, CO

Camera, doorbell, and fire alarm set up; was easy and quick

3 years ago

Reply from Vivint

Thank you for your feedback , Katelyn! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Christopher Anderson Columbia, SC

Love the warning sounds that someone is approaching the door.

3 years ago

Reply from Vivint

Thank you for your feedback, Christopher! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Calvin A Johnson Jr Decatur, GA

Great! It's really a good security program. Very easy to set up and use.

3 years ago

Reply from Vivint

Thank you for your feedback, Calvin! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Alicia Anderson Sioux Falls, SD

The cameras have excessive lag and are very glitchy. You have to set them at the lowest quality to get it to stream.

3 years ago

Reply from Vivint

Thank you for your feedback , Alicia. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Bill Abbitt Collinsville, OK

I like being able to see who is outside when someone comes to my door.

3 years ago

Reply from Vivint

Thank you for your feedback , Bill! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Humberto Navarro Denton, TX

They do not honor things that are promised to you. They upped my monthly service rate on the contract vs what was talked about in an email.

3 years ago

Reply from Vivint

Thank you for your feedback , Humberto. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Miguel Rivera Temple, TX

So far I have no comments, the alarm system works very well and cameras work great.

3 years ago

Reply from Vivint

Thank you for your feedback , Miguel! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Koretha Griffin, GA

I love my doorbell very great service best investment I have invested in

3 years ago

Reply from Vivint

Thank you for your feedback, Koretha! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Glennetta Green Union City, GA

Horrible doorbell goes off constantly and I never can get anyone on the phone to help me. CS takes a hour or more wait time. Wasted money and stuck with this system now.

3 years ago

Reply from Vivint

Thank you for your feedback, Glennetta. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jasmine Orlando, FL

Very Good Experience. Selling agent was pretty good. Everyone else has been excellent

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Joel Silmon Antioch, TN

The service has been excellent. Every issue has been resolved quickly.

3 years ago

Reply from Vivint

Thank you for your feedback, Joel! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Ashley smith Goshen, KY

It's been ok. Cameras don't always pick up people:.. which is very important to us. Has been "fixed" numerous times and still not full potential.

3 years ago

Reply from Vivint

Thank you for your feedback, Ashley. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jennifer Montenaro Columbus, OH

Nothing but good things! Customer friendly devices and reliable products.

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Sean Barton Fort Worth, TX

The employees know exactly what they are talking about and walked us through everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Sean! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Donisa Page Slidell, LA

I have enjoyed this service very much. I have found the service to mostly been helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Donisa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Oscar Moreno Rogers, AR

Not good , I actually want to leave service but they told me I couldn't do it if someone could help me . I don't need this service and it's costing me money

3 years ago

Reply from Vivint

Thank you for your feedback , Oscar. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Joseph Perez Fort Worth, TX

I am satisfied with my Vivint experience so far. The equipment and the app work very well together.

3 years ago

Reply from Vivint

Thank you for your feedback , Joseph! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 30th, 2021

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Priscilla Wilbur Kenai, AK

Great system for my peace of mind. I like being able to talk to people who are at the door

3 years ago

Reply from Vivint

Thank you for your feedback , Priscilla! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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CINDY J LOVE Las Vegas, NV

The fact I have to pay for someone to come here and fix my issues is horrible. I am very disappointed. I now cannot use my cameras or app. I am extremely disappointed.

3 years ago

Reply from Vivint

Thank you for your feedback, Cindy. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dr Angela Hackworth-Wilson Lake Elsinore, CA

I can't get anyone on the phone, because I felt the rep. who came out was not offering me the best package. Dissatisifed with their products and services.

3 years ago

Reply from Vivint

Thank you for your feedback , Angela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Edward Lancaster, CA

They have had good responce to questions and customer service has been excellent.

3 years ago

Reply from Vivint

Thank you for your feedback, Edward! We are so glad to hear about your experience with your services and how you're loving your system

Jan. 30th, 2021

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Daniel Ferman Reedley, CA

Good- only issue is it picks up everything and continues to say that someone rang our doorbell when they didnt.

3 years ago

Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Elsa Martinez Fresno, CA

Good. A bit of a mix up with some documents that almost cost us 800.00 but I'm glad I saved the emails

3 years ago

Reply from Vivint

Thank you for your feedback, Elsa. We appreciate your honesty about your experience with your emails  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tameka Willingboro, NJ

It was a nice experience. From the sales person to the installation was a good experience.

3 years ago

Reply from Vivint

Thank you for your feedback, Tameka! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 30th, 2021

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Jay Plano, TX

It has become as essential as the light and water bill for our family!

3 years ago

Reply from Vivint

Thank you for your feedback, Jay! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Rick Jones Mesquite, TX

The sales person started by saying we would receive certain equipment free then later in the presentation said we would pay for the equipment over time. He lied.

3 years ago

Reply from Vivint

Thank you for your feedback, Rick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Johnny Fort Worth, TX

Its been really awesome so far, I haven't had any problems with it,,

3 years ago

Reply from Vivint

Thank you for your feedback, Johnny! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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HILARY KESLER Hockley, TX

The system is OK, but customer service needs a makeover. Trying to get to the right person is a loss.

3 years ago

Reply from Vivint

Thank you for your feedback, Hilary. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Ana La Marque, TX

Some issues with the system, but overall best price for the area for the devices we have

3 years ago

Reply from Vivint

Thank you for your feedback, Ana. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Debra A Garcia=Brooks Corpus Christi, TX

Difficult always a problem or long wait. Always a different answer to question system has issues from day one no one can fix

3 years ago

Reply from Vivint

Thank you for your feedback , Debra. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Frances Olivieri Austin, TX

Mixed. Video cameras act erratically. Customer service phone reps are TERRIBLE. Our service technician is great.

3 years ago

Reply from Vivint

Thank you for your feedback, Frances. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Thomas rose Abilene, TX

Not very good. I have been having constant thermostat issues and all I can do is chat with someone. I really want my money back

3 years ago

Reply from Vivint

Thank you for your feedback , Thomas. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Patriot Petroleum Solutions Loveland, CO

Our technician did a wonderful job explaining all issues to our team

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Dulce Sanchez Colorado Springs, CO

A bit frustrating , cameras will not record at times, application will buffer for a long time, vr recorder will not play when needed

3 years ago

Reply from Vivint

Thank you for your feedback, Dulce. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Glenn Hayes Southfield, MI

Hate It! Slow, no show, insensitive, horrible customer service. The system interferes with my cable service; if one works it takes the other connection out.

3 years ago

Reply from Vivint

Thank you for your feedback , Glenn. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Doug Chicago, IL

Not great. It has taken 7 tech visits and over 10 hours on the phone in 6 months to finally get everything set up properly.

3 years ago

Reply from Vivint

Thank you for your feedback , Doug. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Adriene Campbell Cordele, GA

I love the doorbell camera but it seems as if it has a delay. People will be knocking at my door before it notify me.

3 years ago

Reply from Vivint

Thank you for your feedback , Adriene. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Amanda Maunsell

We love it. Great customer service. App is easy to use and very user friendly.

3 years ago

Reply from Vivint

Thank you for your feedback, Amanda! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 31st, 2021

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Kenneth Peteron District Heights, MD

Very satisfied with product. The camera pictures üì∑ are very clear

3 years ago

Reply from Vivint

Thank you for your feedback, Kenneth! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 31st, 2021

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Jennifer Johnson Knightdale, NC

Nothing but great. Alarm goes off and you get a call very quickly.

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Alison Concord, NC

Very quick to respond when alarm triggers . Very professional

3 years ago

Reply from Vivint

Thank you for your feedback, Alison! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Grady Conner Lake Charles, LA

Service has been excellent from sales to installation to service

3 years ago

Reply from Vivint

Thank you for your feedback, Grady! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Megan Hernandez San Antonio, TX

Experience has been good except we didn't get the motion sensor that we were told we would get.

3 years ago

Reply from Vivint

Thank you for your feedback, Megan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021