Name: Vivint
Rating: 3.5

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Verified Customer

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Norman Lillington

Good. I only had contact with the installer. He was efficient and knowledgeable

3 years ago

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Verified Customer

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Tru

Horrible. Wasn't what I asked for and when I tried to return they treated me like a least than person who had no knowledge and no power over my own money.

3 years ago

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Rebecca

I've enjoyed the security camera and of course letting know who is at the door.

3 years ago

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AD

Very satisfied with the service offered. Friendly and professional.

3 years ago

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Cole Schmidt

Very good experience, there has been a problem, that was able to be rectified over the phone

3 years ago

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Dominique Krind

So far we have enjoyed it and love the new features we received .

3 years ago

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Adam Rodriguez

Been great, I do wish there were better options for the rules around door locks.

3 years ago

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Raymond Basanes

Outdoor cameras does not detect motion consistently. My ring outdoor cameras are way better and sharper in detecting motions. Vivint can not seem to fix the problem.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Danielle

Great Service, quick transfer of service. Highly recommended.

3 years ago

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Kendra Jones

My experience has been ok, I feel like for the amount of money I'm paying the system should glitch as much as it does

3 years ago

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Robert Conquest

Very good...minor issue with front door lock. Over all the system has worked as advertised.

3 years ago

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Michael

Generally works and easy to use. I can monitor my home at all times.

3 years ago

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James

The best thig about Vivint is that it’s easy to arm and disarm.

3 years ago

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Megan

Thermostat doesn't work. My house gets super cold at night and the app nor the thermostat will fix it. It just shuts down.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Verified Customer

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Juanita

My experience with customer service and the product has been good.

3 years ago

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Javier

we are happy with the unit. I do have one simple issue with door key pad

3 years ago

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John P

User friendly and reliable. Crystal clear videos. Easy to rewind from immediate notifications.

3 years ago

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Bud Wolfe

Only one issue during our whole contract and they fixed it in a timely matter

3 years ago

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Paula Faubel

Very positive first impression. The installer was helpful and professional.

3 years ago

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Tracie

TERRIBLE!!!!!!!! I was lied to. I was told that they would buy me out of my contract with another company . But that never happened I'm paying 2 alarm bills

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Rowland Whitsell

Customer Service is lacking. Called after our install about front door showing not locked, but no resolution no help...

3 years ago

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Maverick Montiel

I love them. The projected growth of the company is astonishing.

3 years ago

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Courtney Coon

The system runs pretty well. Gives me the extra cushion of security I was looking for.

3 years ago

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JW

Excellent service overall. The monitoring is great but a little pricey.

3 years ago

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Chris S.

Love it! Install was professional and the product is great!

3 years ago

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Robert corliss

I feel safe in my home and the service is good with all the repersentives

3 years ago

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Pamela Pack

It is Secure and easy to use. The customer service is wonderful.

3 years ago

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Donald Long

Ok with a major exception. Your customer service representatives have no patience and less knowledge about the product.

3 years ago

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Verified Customer

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carmen gipson

it was excellent an he was knowledgeable and very resourceful

3 years ago

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Wesley

Great,easy to use and it makes me feel much safer day and nite

3 years ago

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Anthony

Its the most over priced security system on the market. I compared after I signed up so it's my fault, but I would return this immediately if I was able.

3 years ago

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Frances Baker

I'm not really happy with my service and when you call tech support they expect you to fix the problem and I am not a tech person.

3 years ago

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Dignan

My experience was easy and quick , quick and easy. Oh and quick and easy

3 years ago

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Beka Doolittle

Fair equipment but not the best. I wish it picked up motion. That's the part they needs to be addressed.

3 years ago

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Paula J Walsh

EXCELLENT!!! We had a great experience with the salesperson & installer!

3 years ago

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Melvin Byrd

Very vigilant at home, away and quick response when needed.

3 years ago

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William E Taylor

The system is very well designed and gives peace its really good for seniors

3 years ago

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Kenneth

How easy it is to use for myself and my family. I would recommend to others.

3 years ago

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Joe

Very responsive customer service as well as very responsive alarm service.

3 years ago

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Wes Godwin

excellent experience with the company providing the system and installing it.

3 years ago

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Thornton

I have had great service and can call at any time if there is a problem.

3 years ago

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Sharon

Good response time.... appreciated the call from the company....

3 years ago

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Daniel Walker

panel went out, no help from call center said would be 10 to 12 months before repair possible. Salesman came by and cancelled service and installed New Equipment.

3 years ago

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Tony

Everything is working. I like the app. Everything is easy to use.

3 years ago

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Kimbreyana

It’s somewhat trendy. I like the app being able to control my home.

3 years ago

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MJ

Great, been very pleased with the cutomer service and quality of the product

3 years ago

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Ramanpreet shembatt

Vivint Alert me all the time when someone is around our house.

3 years ago

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S. Harper

My experience has been that it picks up everything, people passing by, cars, I mean everything.

3 years ago

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Betty Majors

I thank it is the best it let me know what happen at my home all day and night

3 years ago

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Claudie C Galbreth

I have been satisfied every time I have had to contact Vivint for anything.

3 years ago