Name: Vivint
Rating: 3.5

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Verified Customer

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Megan Hernandez San Antonio, TX

Experience has been good except we didn't get the motion sensor that we were told we would get.

3 years ago

Reply from Vivint

Thank you for your feedback, Megan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Colton Ramey Round Rock, TX

I love it. Allows me to access everything in my home and is flawless.

3 years ago

Reply from Vivint

Thank you for your feedback, Colton! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Ron Alberty Longmont, CO

Great! Very efficient system. Much more reliable than ADT system.

3 years ago

Reply from Vivint

Thank you for your feedback , Ron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Telcida Dolcine-Sinclair Baldwin, NY

Horrible- i scheduled to get a door lock the rep told me he was coming and never came. Then I called customer service for assistance and still no help

3 years ago

Reply from Vivint

Thank you for your feedback , Telcida. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Windy bradeen Thomaston, GA

They respond guickly. They answer my questions very quickly.

3 years ago

Reply from Vivint

Thank you for your feedback, Windy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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William Grimes Fernandina Beach, FL

Below average at best . the salesman sold me things I didn't,even know about . I called and another man came to my home ans was "surprised" at the quality of thw work .

3 years ago

Reply from Vivint

Thank you for your feedback , William. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Cally Phillips Richmond, KY

Decent. The battery in the door locks have to be changed alot even when using name brand batteries and hardly used.

3 years ago

Reply from Vivint

Thank you for your feedback , Cally. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Shantell Gretna, LA

; the service tech who installed system was tacky when he cut out wall. Listed name on bill isn't my name

3 years ago

Reply from Vivint

Thank you for your feedback, Shantell. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Dorethea Buffalo, NY

Ok equipment is way to expensive on top of monthly cost for the service it adds up and equipment don't last long

3 years ago

Reply from Vivint

Thank you for your feedback, Dorethea. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Diane Columbus, OH

the sales person was awesome, the products are awesome, customer services is sub par

3 years ago

Reply from Vivint

Thank you for your feedback, Diane! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Javion Fountain, CO

The motion detector doesn't pick up individuals every time when they enter my yard and there's always a delay when trying to view cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Javion. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Lisa Marie Testa Conroe, TX

Very helpful, easy to deal with, priced right, upgraded equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Somer Amarillo, TX

Big mistake. The installation was a nightmare. They trashed my house and the wiring looks horrible. My ring camera never works which I hear is the norm

3 years ago

Reply from Vivint

Thank you for your feedback Somer. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Randy DeLung Lubbock, TX

Overall fine, but why would I have the police called to my house because a window that cannot be opened have an alarm set off ?

3 years ago

Reply from Vivint

Thank you for your feedback Randy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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sherri Fresno, CA

Well haven't been able to use the home security do to the fact tha the app will not load on some of our systems and on 2 of my kids phones.

3 years ago

Reply from Vivint

Thank you for your feedback Sherri. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Jay jay Treadway Sacramento, CA

Customer Service was helpful but scheduling was frustrating. The technician was fast and knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback, Jay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Yosairis Pellot Garner, NC

Horrible will not recommend they people who installed my camera cut a electrical line and cut a big whole where the outside camera where water is not coming into my home

3 years ago

Reply from Vivint

Thank you for your feedback Yosairis. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Lakeisha Wilson Wilson, NC

Vivint is the best smart home security. The cameras has the best quality.

3 years ago

Reply from Vivint

Thank you for your feedback, Lakeisha! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Evangelist Mary Washington Everette Hollywood, SC

Fair. I do have some concerns about the company.. the quality of some of products plus the salesperson

3 years ago

Reply from Vivint

Thank you for your feedback , Mary. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Jennifer Alpharetta, GA

It was not a good one, we called to set up service, they charged my card and still didn't have service set up weeks later.

3 years ago

Reply from Vivint

Thank you for your feedback Jennifer. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Juanita Mobile, AL

Very dependable and good quality. Customer service is hard to get in touch with most of the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Juanita! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Kim lyon Southaven, MS

Great. Happy with the camera system and door bell. I would recommend

3 years ago

Reply from Vivint

Thank you for your feedback, Kim! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Serboya Delotta Avon, MS

From the first time that everything was installed it works great

3 years ago

Reply from Vivint

Thank you for your feedback, Serboya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Roniesha Sanders Louisville, KY

Great , they are very understanding doing the COVID pandemic

3 years ago

Reply from Vivint

Thank you for your feedback, Roniesha! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Leigh Gatewood Louisville, KY

I find I have in the 1st year of using them had many issues with my devices. Especially the doorbell camera.

3 years ago

Reply from Vivint

Thank you for your feedback, Leigh. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Christopher Harlacher McKeesport, PA

OUTSTANDING . Love the doorbell camera. Technicians are true professionals.

3 years ago

Reply from Vivint

Thank you for your feedback. Christopher. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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James

I think it is good. I like the way it works. My home is secure. I did have an issue with customer service.

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Cameron Robertson

inconsistent with cameras working and takes forever for the app to show us who is at our door when we arent home

3 years ago

Reply from Vivint

Thank you for your feedback, Cameron. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kyle Kilgore

There is a delay when people get in view & they are gone before it picks up signal

3 years ago

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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John Morgan

Good company to work with, alarms go off they get with you right away

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Ma Arroyo

It's been great!!! Very secure and fast service. Great customer service

3 years ago

Reply from Vivint

Thank you for your feedback, MaArroyo! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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salvador

great service great equipment great prices that's all you need

3 years ago

Reply from Vivint

Thank you for your feedback, Salvador! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Terrance Lilly

Horrible, door camera stopped working called the help desk and got the run around. I am paying for the equipment and service that does not work I'm not happy at ALL.

3 years ago

Reply from Vivint

Thank you for your feedback Terrance. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Keia Robinson

Poor Communication. My system had been malfunctioning since it was started and no one has addressed it.

3 years ago

Reply from Vivint

Thank you for your feedback, Keia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Amanda Cooper

They are very professional and we are pleased with our service

3 years ago

Reply from Vivint

Thank you for your feedback Amanda! We are so glad to hear about your experience with your technicians and how you're loving your system.

Apr. 5th, 2021

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Lisa Henry

When will the cameras start working? They only worked for a couple of weeks. Resetting did not help.

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Autumn Kauffman

It's been great and definitely leaves us with a peace of mind.

3 years ago

Reply from Vivint

Thank you for your feedback Autumn! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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K.h.

Products didn't have the capabilities the sales person said they did (doorbell camera range). Cameras lagged very spotty feed. Maybe it was our wifi.

3 years ago

Reply from Vivint

Thank you for your feedback, K.H. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Daniel Auguste

It has been awesome! The ease of use for the app and products are great

3 years ago

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Petra Correa

We love it !! It's easy to use!! I recommend to everyone to use

3 years ago

Reply from Vivint

That's what we like to hear, Petra! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Charles Roberts

Poor when we got the system we were told that we didn't need Wi-Fi to use it we have not been able to use it in months so we have not been having it connected

3 years ago

Reply from Vivint

Charles, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 5th, 2021

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Jared

Vivint's cameras don't work, and I think their customer service needs to get better. They stole my Rolex when they installed the system.

3 years ago

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Terrance

Vivint is cheaper than other companies, and I like the quality of their camera.

3 years ago

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Javonda

Their cameras are great quality! I feel secure using Vivint's security system.

3 years ago

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Colecia

Their system is easy to use, and their customer service is easy to get a hold of.

3 years ago

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richard seaworth

We have trouble looking back on the cameras, they need a fast forward and reverse so you can find a time

3 years ago

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Verified Customer

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Maria Hall

Customer service has been great from the beginning to present.

3 years ago

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Jackie Pletcher

Would not recommend. Slow feedback video (no matter what network I'm on), and garage door module has made it 30X harder to open my garage doors.

3 years ago

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Verified Customer

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ADAM BECK

Greatest works well and cameras r clear and audio is amazing

3 years ago

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Madeline Palmer

The system works well, cameras are set to show anyone in our front yard.

3 years ago