Name: Vivint
Rating: 3.5

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Verified Customer

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Bob Laplace, LA

I've called customer service many times and fine that they are a good company.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Sergio Forney, TX

It's easy to use. They have been good to me. I don't have any problems.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Dana Chula Vista, CA

Reliable and excellent monitoring and excellent equipment after 5 years use.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Frederick Wilson Blandon, PA

Always reliable, no problems with the system. Customer service is excellent.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Jerry Little Saint Cloud, FL

Just when everything seems to be working, something happens that needs attention.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Jason Schmock Cuyahoga Falls, OH

The services and products offered have always been excellent in my opinion

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Luke Arnold Mount Pleasant, TX

I believe it it is easy to use and I can see what is going on around my home.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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MICHAEL MALLANE Kingman, AZ

The system works properly and we have had no problems with it.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Patty Hampton Ferris, TX

System works just too expensive to add equipment and contract is just too long!!

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Vivian Gist Turlock, CA

A piece of equipment failed and I was charged for it. With the amount I pay each month this was not an action that deserved more stars.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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James Edwards Lubbock, TX

good service, affordable, there when needed-in the background when not.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Janet Kinsman Zion, IL

Notifies us if there is an issue and helpful if alarm goes off.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Maddi Dondore Reading, PA

They work extremely well and even do it when the alarm accidently is tripped

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Pamela Deeley Prospect, KY

Easy to use system, great customer service, high quality equipment!

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Martha Sue Mays

You have very service. Also you paid my balance off for $733.00 which I appreciate so much.

2 years ago Edited January 10, 2024

Reply from Vivint

That's what we like to hear, Martha! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Rita Jarboe Senoia, GA

Love the system, easy to use and support services are very good!

2 years ago

Reply from Vivint

Hi Rita, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Mr. David Holloway Knightdale, NC

Reliable and awesome equipment that helps keep my family safe

2 years ago

Reply from Vivint

Hi Mr. David, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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T Colwell Tyler, TX

They installed everything perfectly and cleaned up any mess.

2 years ago

Reply from Vivint

Hi T, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Kenneth Koppenaal Cherokee, OK

Never had any issues that weren‚Äôt handled quickly and completely

2 years ago

Reply from Vivint

Hi Kenneth, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Rick L McCafferty Highland, CA

Have always been efficient and able to resolve issues with system...

2 years ago

Reply from Vivint

Hi Rick, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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vincent michael iezzi Philadelphia, PA

system is good for my needs....instant help tho not always corrected....pleasant representatives.

2 years ago

Reply from Vivint

Hi Vincent, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Linda Lettie Louisville, KY

Very professional and the speed of response when had an alarm go off.

2 years ago

Reply from Vivint

That's what we like to hear, Linda! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Phillip Woodard Van Buren, AR

Easy to use and if any issues company is fast and easy to handle them.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Sep. 20th, 2021

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Verified Customer

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Tom Meienberg Eugene, OR

always promp if an alarm goes off. They ususally call with in 30 seconds.

2 years ago

Reply from Vivint

Hi Tom, we're glad to hear you've had a positive experience with our response times. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Meg Pollock Powell, OH

No complaints! Reliable service. Receive responses when alarm is triggered.

2 years ago

Reply from Vivint

Hi Meg, we appreciate the great review! Thanks for choosing Vivint to protect your home and family.

Sep. 21st, 2021

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Verified Customer

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Edward J Oskierko Lansing, IL

very good company, except for the person that was trying to sell me solar energy , very rude

2 years ago

Reply from Vivint

Hi Edward, thanks for the review! We're sorry to hear you've had a negative experience with one of our representatives. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Ali Dandridge Charlotte, NC

Knowledgeable technicians, affordable pricing, prompt response to alarms

2 years ago

Reply from Vivint

Hi Ali, we appreciate the great review! Thanks for choosing Vivint to protect your home and family.

Sep. 21st, 2021

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Verified Customer

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john horter Chowchilla, CA

the alarm system works very well the camera helps with people at the front door

2 years ago

Reply from Vivint

Hi John, we appreciate the great review! Thanks for choosing Vivint to protect your home and family.

Sep. 21st, 2021

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Verified Customer

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Charles A. Taylor Myrtle Beach, SC

VIVINT is a very reliable, user friendly, and intuitive system.

2 years ago

Reply from Vivint

Hi Charles, that's what we like to hear! Thanks for sharing your experience and for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Emanuel Davis Whittier, CA

the application on my iphone works great with the home system

2 years ago

Reply from Vivint

Hi Emanuel, that's great to hear! Thank you for sharing your positive experience. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Dennis Gillette, WY

They get to you right away when you need help. The cameras are the best thing.

2 years ago

Reply from Vivint

That's what we like to hear, Dennis! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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John Roy, UT

I feel secure about it. If I have a question they answer it. The cameras don't pick up everything.

2 years ago

Reply from Vivint

That's what we like to hear, John! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Marshall Newport News, VA

The best part is they get back to you quickly. They're real responsive.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Jd Longview, TX

It's simple. They're available to call. it works most of the time.

2 years ago

Reply from Vivint

That's what we like to hear, Jd! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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William Red Wing, MN

They answered my questions in just one phone call. It all seems to work.

2 years ago

Reply from Vivint

That's what we like to hear, William! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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John Silsbee, TX

The quality of the equipment is real good. The best part is the garage door opener.

2 years ago

Reply from Vivint

This is great feedback, John! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Louise Bell-Nash Newton, KS

I have had Vivint Security for several years. Very good professional service.

2 years ago Edited January 10, 2024

Reply from Vivint

Thanks so much for the positive feedback and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Christine Foster Charlotte, NC

Equipment rarely works - HVAC controls, garage door, locks, cameras - and continues to cost me money for repairs either from poor installment or malfunctioning equipment.

2 years ago

Reply from Vivint

Christine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 2nd, 2021

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Verified Customer

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William Foster Hixson, TN

It’s nice to communicate real people and very rapid response times

2 years ago

Reply from Vivint

William, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Tamika Denny San Jacinto, CA

From the discussion of the security system I thought the product would be a lot better. The cameras do not pick up many of the images it should.

2 years ago

Reply from Vivint

Tamika thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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David Cornejo Clarksville, TN

The help line, very long waits (average an hour long) the thermostat control for the AC. We have to replace it because it kept on raising and lower the temp setting

2 years ago

Reply from Vivint

David, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Robert Blaylock Chattanooga, TN

Everything is going great!!! We really enjoy having the system protecting our home.

2 years ago

Reply from Vivint

This is great feedback, Robert! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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J Garner Layton, UT

More often than not, I dont have access to same day camera footage. It will cycle and cycle instead of pulling up footage.

2 years ago

Reply from Vivint

J Garner, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Blanca Tooele, UT

Good, not great. I had problems with my backyard camera for long time, no correct help provided

2 years ago

Reply from Vivint

This is great feedback, Blanca! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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SCOTTY E PARHAM Richmond, VA

I love it but very sensitive to smoke or that it's too close to the stove

2 years ago

Reply from Vivint

This is great feedback, Scotty! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Kathy Cochran Dayton, TX

I love the fact that I can lock/unlock my door from my phone, work the a/c, etc

2 years ago

Reply from Vivint

This is great feedback, Kathy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Rodney Daniel Columbus, GA

My system never arm correctly it stays in a cycle mode also when trying to view most of the time it would say try again or it's in maintenance mode.

2 years ago

Reply from Vivint

Rodney, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Brianna Riley Pittsburgh, PA

My name is Brianna Riley and I have called Vivint 10 times to get my name changed from Breonna Taylor and I'm still getting emails with that name. You guys are sick.

2 years ago

Reply from Vivint

Brianna, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Claretha Washington Chicago, IL

Everything has worked as expected. I have had several false alarms and they followed-up

2 years ago

Reply from Vivint

This is great feedback, Claretha! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Roy Gray III Saint Louis, MO

Well when I was able to afford the smart home security system its was great

2 years ago

Reply from Vivint

This is great feedback, Roy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021