Name: Vivint
Rating: 3.4

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Verified Customer

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Claretha Washington Chicago, IL

Everything has worked as expected. I have had several false alarms and they followed-up

2 years ago

Reply from Vivint

This is great feedback, Claretha! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Roy Gray III Saint Louis, MO

Well when I was able to afford the smart home security system its was great

2 years ago

Reply from Vivint

This is great feedback, Roy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Brent Neel Ogden, UT

Love the ease of using the system. The camera's are great picture quality.

2 years ago

Reply from Vivint

This is great feedback, Brent! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Debaney Lefort Livermore, CA

Cameras are touchy - even now if I go to current view it never loads - have to chase down support to fix it.

2 years ago

Reply from Vivint

Debaney, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jeinay LeBlanc Bay City, TX

Overpriced. Customer service is not great. Installation extremely inconsistent. Sales people are not at all transparent.

2 years ago

Reply from Vivint

Jeinay, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Danielle Goins Warner Robins, GA

My name is still misspelled on my account even though I have repeatedly informed Vivint and completed paperwork for it to be corrected

2 years ago

Reply from Vivint

Danielle, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Nichelle Rogers Aurora, CO

I like the services so far, but never received what was promised when I signed up.

2 years ago

Reply from Vivint

This is great feedback, Nichelle! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Aisha Lawrenceville, GA

Horrible... I have had ridiculous amount of issues with the service and not one single customer service rep has even decided to take the time to call to try to help me out

2 years ago

Reply from Vivint

Aisha, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jay Laurel, MD

The agent forgot to mention that you need update wireless network in order for the system to work effectively. .

2 years ago

Reply from Vivint

Jay, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Makayla Ville Platte, LA

I really like everything Vivint has to offer. The service is great.

2 years ago

Reply from Vivint

This is great feedback, Makayla! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Harold Truman Sacramento, CA

The learning process is challenging but good because of the professionals.

2 years ago

Reply from Vivint

This is great feedback, Harold! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Justine and Angel Ellington, CT

Customer service is awful. We’ve had a problem with our doorbell camera for MONTHS and nobody has listened to us or sent anyone to fix it.

2 years ago

Reply from Vivint

Justine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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FERNANDO MORALES Manchester, CT

Good experience so far, once in a while the mobile app tends to freeze.

2 years ago

Reply from Vivint

This is great feedback, Fernando! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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David C Hess Ogden, UT

Equipment doesn't work and it is very difficult to get someone out to service the system and get it fixed. It's too expensive for it not to work well.

2 years ago

Reply from Vivint

David, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jane Morrow Old Hickory, TN

The service personal is great! This works like I was told it would.

2 years ago

Reply from Vivint

This is great feedback, Jane! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Maria Medina Hemet, CA

I love that I can link my Smart Home devices and Vivint to work together.

2 years ago

Reply from Vivint

Thank you for your feedback Maria ! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 4th, 2021

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Verified Customer

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Janet Stewart Missouri City, TX

My issue is that my phone constantly shows the garage door being open when it is really closed.

2 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with  your garage door opener and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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James and Elizabeth Haddock Reynoldsville, WV

I didn't receive a yard sign when we got hooked up but service has been ideal.

2 years ago

Reply from Vivint

Thank you for your feedback  James and Elizabeth! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Rogelio Dominguez Corpus Christi, TX

I like that I can keep my house secured...like the app on my phone to check when I'm not home

2 years ago

Reply from Vivint

Thank you for your feedback  Rogelio! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Quinton Jeffries Rochester, NY

I think it's great, but too often the camera takes too long to come on or it freezes.

2 years ago

Reply from Vivint

Thank you for your feedback Quinton. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Patricia Sammon Lorain, OH

I like the doorbell camera but I didn't like not getting window sensors with my package.

2 years ago

Reply from Vivint

Thank you for your feedback  Patricia! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Helendunigan Rossville, TN

They are there when you have a problem faster my alert if I push the button really works quickly.

2 years ago

Reply from Vivint

Thank you for your feedback  Helendunigan! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Dempsey Southaven, MS

I still do not have your sign for my yard or or ability to see on my phone what is happening at my house in my Absence

2 years ago

Reply from Vivint

Thank you for your feedback Demsey. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tiffany N Bullard Jacksonville, FL

My system have been going off for months. I call the call center to report what's the problem. And they won't help. So right now am not happy with my system

3 years ago

Reply from Vivint

Thank you for your feedback Tiffany. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Gary El Paso, TX

Cameras are constantly going offline, video feed buffers way too much, hard to check the live feed because of the buffering.

3 years ago

Reply from Vivint

Thank you for your feedback Gary. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Kyle Martin Cedar Rapids, IA

Unable to rewind cameras. I keep having to call the help desk. But because of long hold times, I give up.

3 years ago

Reply from Vivint

Thank you for your feedback Kyle. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ellen Lachicotte Wasilla, AK

Experience is good. I’ve had no problems and monthly feedback is helpful.

3 years ago

Reply from Vivint

Thank you for your feedback Ellen! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 19th, 2021

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Verified Customer

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Julia McBurnett Lincoln, AL

Everyone has been extremely helpful and treated me with respect

3 years ago

Reply from Vivint

Thank you for your feedback Julia ! We are so glad to hear about your experience with customer support and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Deborah Kinsley Hartsville, SC

Everything with the entire process was extremely easy and very efficient

3 years ago

Reply from Vivint

Thank you for your feedback  Deborah! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Lynne M Price Saint Albans, NY

Excellent system. I like the indication when the front door is open

3 years ago

Reply from Vivint

Thank you for your feedback Lynne! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Verified Customer

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Rachel Ellison Louisville, KY

The camera clarity is nowhere near that of Ring and others. That’s disappointing seeing how much I’m paying.

3 years ago

Reply from Vivint

Thank you for your feedback Rachel. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Brady Benzley Ogden, UT

The system overall is good. Issues with garage door connectivity and camera and garage door signal interference.

3 years ago

Reply from Vivint

Thank you for your feedback Brady. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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O.B. Brooks Lubbock, TX

Excellent safe and secure home security and customer service is rarely needed

3 years ago

Reply from Vivint

Thank you for your feedback  O.B.! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Katenia Holliday Missouri City, TX

I do not like the lag that occurs sometimes after someone rings the doorbell

3 years ago

Reply from Vivint

This is great feedback, Katenia! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Richard C Hamilton Gonzales, TX

Vivint has responded to each if our calls for help or advice.

3 years ago

Reply from Vivint

Thank you for your feedback  Richard! We are so glad to hear about your experience with customer support and how you're loving your system.

May. 3rd, 2021

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Scott Zimmer Norman, OK

Basically sold it to me and left no real follow up and I think the system is over priced for what it does

3 years ago

Reply from Vivint

Thank you for your feedback Scott. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Larry Russell LaRue Parker, CO

It seems to be very temperamental. Trouble with sensors already, and garage door opener hasn't worked in months.

3 years ago

Reply from Vivint

Thank you for your feedback Larry. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Diana Cleveland, OH

From start to finish things have gone smoothly and as stated.

3 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Mike Port Neches, TX

Love my new cameras. And the app gives me total remote control.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with the app and cameras and how you're loving your system

Mar. 22nd, 2021

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Russell Hansen Sioux Falls, SD

Being able to see at night and how clear the system is and the quality picture

3 years ago

Reply from Vivint

Thank you for your feedback, Russell! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Gary Green Fredericksburg, TX

Quick and easy to add other services. I like the garage door opener.

3 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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CJ Englewood, FL

Customer service is real good. System works very well saved our home twice.

3 years ago

Reply from Vivint

Thank you for your feedback, CJ! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Yolanda Pena San Antonio, TX

Always attentive to whatever problem comes up. Customer service is great

3 years ago

Reply from Vivint

Thank you for your feedback, Yolanda! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Pam Kokomo, IN

Great customer service. When I have a concern always available to assist me!

3 years ago

Reply from Vivint

Thank you for your feedback, Pam! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Nina Yuma, AZ

Customer service. Prompt response. Willingness to work with you.

3 years ago

Reply from Vivint

Thank you for your feedback , Nina! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Dean

Any issues I’ve had with vivint equipment has been handled to my expectations

3 years ago

Reply from Vivint

Thank you for your feedback, Dean! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Tony Gruber

Good equipment good service so far, wish the app was a little more user friendly

3 years ago

Reply from Vivint

Thank you for your feedback, Rebeca. We appreciate your honesty about your experience with the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Angie Milfort Douglasville, GA

I love it, they always respond right away when ever the alarm goes off

3 years ago

Reply from Vivint

Thank you for your feedback, Angie! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Jorge Palmdale, CA

I like it everything specially they are ready to help in false alarms

3 years ago

Reply from Vivint

Thank you for your feedback, Jorge! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Lonnie Modesto, CA

Impressive products, amazing monitoring, exceptional clarity in the cameras.

3 years ago

Reply from Vivint

Thank you for your feedback, Lonnie! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021