Vivint

Should be no stars. Overpriced. The equipment did not do what they said it would. I unplugged system 3 months ago have still not received any contact from them to see what is going on. Do they even monitor my house?! My wife really wanted a security system so we signed up, at 8 pm on a sunday night cuz a sales rep came by. They had an installer show up at 10 pm that night to get out of the cooling off period. Wtf who wants anything installed in their house starting at 10 pm. I wanted a camera in my shop, sales rep had said it would be no prob. Installer comes and it is too far to link up with the home system so to get the camera the sales rep promised me. Only way to get what I was promised is to buy a second system for the shop at full monthly cost. Counting down the days till my contract is up and I can cancel with these crooks. Door to door vaccume sales people have more integrity.

Their salesmen are very aggressive. Flat out. And to me that puts a terrible taste in my mouth about the company as a whole. A Vivant salesman named Brian knocked on our door and clearly saw we were eating dinner but still asked to come in and explain what he had to offer. To be polite I went along with it and let him in, as he proceeded to explain all the amazing services and products Vivant had to offer for 40 minutes (we get it dude just finish your pitch so I can finish my dinner). After the sales pitch he pitched us the amazing price we were about to get which is where I told him we were good and weren't interested... after that he proceeded to tell me all the great features I would be getting with Vivant. I agreed with him the whole time the security system was nice and had great features... I just wasn't ready to buy it, but he wouldn't take no for an answer. Finally I told him he needs to leave my house.. he then accepted it and asked to use the rest room (which took him about 8 minutes ?). As he left my house he lastly asked if I have a bottle of water he could have... lol So overall they have cool products and services but their sales guy Brian ruined everything they had to offer for me and actually kinda CREEPED me out by whatever he was doing in the bathroom for so long..

They are a terrible company. They promise lifetime warranty on their equipment and installation but try and get something fixed from them. I was with them for 7 years and didn’t have any equipment problems( probably because we moved and they installed new stuff about year 3) until we needed a camera replaced and door lock looked at. I called, emailed and even sent smoke signals but couldn’t get anyone out to fix any of my stuff. but don’t worry they kept taking my monthly payment right on time! Instead of being customer focused they are money focused. Once they have you locked in a contract customer service goes down the drain. When we finally were able to leave our contract we did. I’ve seen more Vivint salesmen at my door since we left than when we had them!!! I would never recommend them to my worst enemy.

Poor service, equipment doesnt work properly. I cant access my playback on cameras. Vivint says the space monkey is defective. They have sent 6 space monkeys one at a time over 2 months. Wasting my time with hours of phone calls to their tech support. The problem still isn't resolved. They do not know what the problem is or how to resolve it. Vivint doesn't have a support team they can send into the field to fix these concerns. Everytime they send a new space monkey it is followed up with an attempt to collect a debt! Once those calls came in I knew I was being screwed around. I've attempted more than a dozen times for them to resolve the issue but they will not. Horrible service! What good is the product if I cant go back and look at something on the cameras in the past? It's been 4 months of this crap. Last week I got a new phone and when I downloaded the vivint app it recognized that the space monkey wasnt operating correctly and stated that someone would be in contact with me within 48 hours. That was a week ago. Vivint.....YOU SUCK!!!!

Absolutely the worst company I have ever dealt with. They have what they call a "loyalty" department. They only loyalty they have is to themselves. They are rude and inconsiderate. I have had them 3 very long years and have too many issues to even discuss. Never once have they been fixed and never once had there been an apology, except by one support person. They will take money out of your account, far more than your agreed upon with no explanation. Admit it was their mistake. It's been over a month and I have yet to receive my $189 credited back to me. DO NOT, I REPEAT DO NOT USE THIS COMPANY. They will lock you into a long term contract, treat you like you're a pain in the rear, never solve your problems but expect you to continue paying for their services! Pathetic.

This company scams people. Salesman waited outside of our home, claimed that Vivint would install the equipment for free so long as I displayed a sign in my front yard and wrote a positive review. He said that the equipment and installation would be completely free and that we would pay a service fee that would cover a 4G connection. Turns out that the equipment actually draws on wifi (drastically slowing down your connection) AND they charged me $1300 for the equipment and installation. When I contacted costumer service about the fraudulent claims they completely dismissed my case and were extremely rude over the phone. Please DO NOT sign up with this company and if you already have, lawyer up!

My husband and I had a complete alarm system installed with automated door locks, thermostats and cameras. The install took more than 8 hours on a Saturday. After the tech left we realized the thermostats didn’t work, customer service could not help until Monday so we had to get help from an HVAC tech, only to find out the thermostats were installed incorrectly. That same evening in our 90 degree house I got a bank notification that my checking account was debited $1800 by Vivint. Our equipment was supposed to be paid out over 2 years, but was instead debited straight out of our bank account. After acknowledging their error, customer service stated they could not help until billing opened on Monday. Upon inspecting the installation of outside cameras we noticed the tech had drilled multiple holes in our eaves that he then filled because he could not access the place he chose from the attic. My husband and I decided that night to cancel the service. My husband sent in a written request and talked to 3 different customer service representatives to make sure it was cancelled. We were first told that we had the wrong account number on the cancellation even though it was the carbon copy from the technician at install. We finally got the cancellation confirmed. We received a call from customer loyalty a week later offering us a $150 credit if we kept the service. We had come to like the equipment and app controls so we agreed to keep the service. We were never contacted again by customer service about the cancellation or to schedule the equipment to be picked up. Fast forward 31 days later and we lost app service at midnight. Upon contacting customer service they show our account was cancelled and show no record of a credit or conversation with customer loyalty about keeping the service. Our monthly and equipment fee were just debited this week. Now customer loyalty will call us back in 24-48 hours. Now we are passed the cancellation period to receive a full refund and are being told we have to pay off the equipment since we kept it. I would not recommend this company to anyone. It has honestly been the most ridiculous and frustrating experience I’ve ever had, made more so by the fact I really would love to keep using the equipment and app if Vivint would just provide service and customer service that actually works.

A Vivint salesman (Eric) came to my house at dinner time and when I told him we were eating he insisted if he could come inside and talk and briefly explain the plans available. After about 30 minutes and I asked him for a card or phone number he said he didn’t have one. He also said why would he give me his number on the chance I would call him. He kept insisting that I purchase a plan. I told him I would not be signing a contract since I had to talk to my wife and review the plans. Then he got very rude and said why did I waste his time with the presentation, I told him we had originally wanted and agreed to information only. I then told him it was time for him to get out of my house and he said he couldn’t understand why I was upset. If he didn’t know why, then he really needs to work on his people skills. I was very interested in Vivint but if they have these type of people representing them I don’t want anything to do with Vivint.

If you had a 0 (outlive of a star, I would have selected that). I got Vivint because they bought out the company I was with about 2007. For the 1st year or so, they were pretty good. Fast, responsive. Then, just after my 1st renewal (about 2010), it started becoming harder to get a technician to come to my home. I'd make an appointment, take time off work and they wouldn't show up. I'd call in and ask where the tech was (I got these responses, on different appts): - the appts before you took longer than expected. Now it's someone else's appt time. - we only have 1 tech in your area. - I'm sorry, we don't have an appointment for you today. - or literally, I'd just get voicemail and no callback. I was going to cancel the service and switch to Ring, or Simplysafe or something, anything else but my wife signed up for another 3 yrs because they came out and said they'd replace a bad sensor for free if she extended. * they should be replacing bad sensors for free anyway! As soon as I can, they are gone!

Vivínt is definitely the worst company I have ever been a customer of. They required a contract of 3.5 years that was impossible to get out of, depite the fact that the system never worked correctly and I had so many false alarms that the police were going to charge me to come to my house. Not to mention I was woken up in the middle of the night innumerable times by the alarm going off for no reason (which gave me incredible anxiety and woke my sleeping infant in more than one occasion). The terrible system gave me more anxiety and made my life more difficult, despite the fact that the goal was to do the opposite. I called on several occasions wanting to cancel, but was always told I had to pay out my contract. So I did. But once my contract was up they continued my charging me as if my contract had been renewed. I called to cancel again. Was told I had to send in a written request. So I did. I was still charged, so I began disputing their claims on my credit card, so my card would no longer accept their charges. And now I am receiving bills in the mail. This company is nothing but a leech offering an inadequate system but refusing to allow you to stop using it/stop paying them money. I have huge regrets about the day I choose to go with this company. I have consistently begged their customer service for a refund as the system never worked, yet all I keep getting is more charges for a system I haven’t used in years and am no longer contracted to. Don’t make the same mistake I did!!!!

After over 3 yrs with Vivint my system stopped working for the 3rd time. The camera stopped working properly months ago. It wasn’t fixed after the last tech came out to fix the panel. I explained that the panel has gone out again and now they want to replace it for over $400.00 or I can sign on for another 5yrs and have the charges waived. The other option was to pay the early term fee of over $1000.00 for the remaining 19 MOs of my contract. I’m not buying any more useless equipment from them. The retention rep (loyalty rep as the companies like to refer to them now) tried to use a cell phone as an analogy. I explained to her that I can insure my cell phone and have it replaced for a deductible without signing an agreement. Cell phones also don’t lock us into a 6 year agreement. Vivint charges more than any other company to cover the cost of the equipment but fails to stand by their product. Also can’t view bill online via the mobile site.

Dear Consumer, Do not enter into a contract with VIVINT Home Security. Although stipulated in their own contract, they do not allow you to cancel the contract without a fight. I have turned the matter over to Consumer Protection Ontario, and they will be taking them on. Under the 10-day cooling off provisions of the Consumer Protection Act, 2002, I am now at war with VIVENT Home Security to exercise my legal right to cancel my contract with them. At this time they have repeatedly tried to take money off of my credit card and they have threatened me that each time they do not get their money I will incur further charges. They are sending me harassing emails and have now started to call me demanding payment for a service that i do not have as the system was removed from my home. I entered into the contract on June 21, 2019 and sent written notice via fax and email of the cancellation on June 26, 2019. The system was subsequently removed on June 29, 2019. Stay away from this company. I fault myself for not exercising due diligence before I allowed myself to get hooked into this mess. There are lots of other reviews out there citing the same experience.

I just was scammed by Vivints salesman. I had another company for years with no problem but I wanted to add cameras. It all sounded good until I got the contract and it was double what was quoted me . They told me that I couldn’t cancel because 3 days have passed. But it took 4 days for them to install the system. I called the salesman several times but he keeps avoiding me. Called customer service and they don’t care . They are a rip-off and salesman is a con artist. If your in the Staten Island area don’t do it you will be disappointed trust me . I wish I never opened my door. SCAM in the first degree.

Only reason I gave a rating of 1 is because there isn't a ZERO available. I paid by contract $70.00 plus for over fine years. The very basic service. I disconnected and sent the necessary email for cancellation but I still got charged. When I called them they said I never sent the email and I need to resend it telling them why I want to cancel. I hope the second email works. Talked to Andy T today and he assumed me not to worry. I've had the panel disconnected for three months with no call from them. I doubt they would have covered any problems I had during that time but they still expect me to pay for a service I don't have and they never provided. The alarm works but the service and price is not in line with what I expect so I would not recommend them to anyone.

WORST COMPANY EVER!!!! SCAM!!!! Sales rep came late in the afternoon when i was trying to get dinner done and kids to bed. His name was Ezra and he was of course very nice. He showed me how there name is on a stadium and even pulled up reviews on google on his tablet that showed they were highly rated (which is a lie). This occurred about a month ago. We used a verbal "contract" on his tablet where i was asked to answer questions about the rep and he told me what to say. He even said "i know i haven't given you the cancelation paper yet but say yes that i provided it and ill get it from my car when i leave". I did what he asked because he seemed trust worthy. I said there were no contracts with the security system but that they had to go through an outside bank to finance all of the equipment. I agreed to pay the equipment off over the course of 5 years for a low monthly payment of $22 and i agreed to a month to month charge of $45.99 for the Vivint service. He told me i could try it for 3 days and if i was not happy then i could cancel. I called back after 2 weeks and stated that i decided to cancel the Vivint service because i was not using the security system at all and that i would pay the loan on the equipment, i only needed the cameras anyway. They then told me that unless i pay the 2,900 buy out cost on the equipment that i was also in a 5 YEAR CONTRACT WITH VIVINT which i NEVER agreed to!!! I am very upset with Vivint and i will be telling everyone i know about this SCAM! We all need to come together and get a lawsuit together because this is WRONG!! These people that work for them ought to be ashamed of themselves!! TRAINED CON ARTIST IS ALL THEY ARE!!!!!!!!

The first year or so that I had the Vivint service it worked fine. Then they pushed out a "software upgrade" to the control panel. Since then I have had nothing but problems with their system. The system drops off my home network every month or two. A tech came out, added a couple devices to the system, and hardwired my home network to the system, saying that would solve the problem. It didn't. Another tech said that another device that was plugged into a separate outlet in another part of our house was causing interference. We removed it but still have problems with the control panel. I keep telling their customer support that the control panel is defective. Calling their customer support is no help. You have to spend over an hour on the phone with them as they take you through their list of "diagnostics" which is basically, "Is everything plugged in? Yes? Ok, we need to turn it all off and turn it back on again." The problem is the backup battery that is inside the control panel must be unplugged in order to completely turn everything off. So you have to find a tiny screwdriver because a normal sized one is too big. After you take the tiny screw out you have to hold the panel with one hand while unplugging a tiny plug with your other hand. The touchscreen is still on while you're doing this so if you're not careful with how you're holding it, you set off an alarm which is much louder because now the panel is less than a foot from your ear. After unplugging the battery you have to plug it back in and pop the panel back in place and put the tiny screw back in. Most of the time you will get a message that the panel cover is loose, even if the screw goes in perfectly and the panel seems to be in place. If their over-the-phone "diagnostics" require you to turn the power off to the system, there should be an on/off switch on the front of the panel that would not require you to take the panel apart. Doing this once or twice over the course of the contract wouldn't be a big deal, but having to do this every month or two is too much! I keep complaining that their panel doesn't work and needs to be replaced. Their response today was literally, "Yes, it works. We fixed in January, April, May, and today." It's not fixed if it keeps breaking! Get another system! Anything but Vivint!

Agreed to renew contract with Vivint for a good monthly fee. When they came to install the equipment, not all could be installed so the equipment charge was lower. The technician said that this was the total equipment charge and that we would only be charged the monthly fee going forward. Imagine the surprise when an additional equipment charge of more than double was added to the next bill! Very sneaky on the part of Vivint to give a lower monthly fee then add a hefty (and not agreed to) charge on the bill. I will no longer recommend Vivint to anybody! Account manager I spoke with offered me a $5/month over 5 months "Good will gesture" What a joke! My advice is to go elsewhere for your security needs.

After owning it for just a month I have canceled the plan and I’m going with ADT. After having over 14 calls to the service department nothing has been resolved. Although the service department is nice and all, they know nothing. Door bell camera doesn’t work right. Cameras are not sensing motion, panel is a touch screen and it doesn’t work right. Try to hit 7 and it hits a nine. Try to hit 5 and it will hit 7. The tech has come out twice and has seen it for themselves and all he stated was that “ it’s a software issue and the company is working on it”. Still nothing. Glass breaking sensor is garbage if you have any kids 12 and under. I had to set my sensor to the lowest setting, and still with a simple scream of them playing it sets the alarm off. The alarm is working at 50% and they have done nothing to help. Service department needs more training. I was told the sensor adjustments was in the panel and that was not the case. After 3 more calls I found out it was on the sensors themselves. IM DONE WITH IT! Don’t waist your time and just get ADT. 10 years with ADT and it shows. I’m going back to them.

Absolute abuse from the sales guy. this guy welcomes himself wanting to switch our ADT to Vivint wasted more than 2 hours, this sales Tylet K is so pushy I thought i almost had to call the cops. Talking about religion and BS wasted our precious weekend time. we already have ADT trust me guys ADT is better than Vivint this company comes off as a scam to me. This sales guy wanted to do test installation guess what my neighbor told us this amateur high school drop out idiot ruined their house and costed them $1000 to do the fixes because it was that bad. If these guys come and knock your door call the cops first. stay from these IDIOTS.

Must Read If I could give this company negative stars I would!!!!! In July of 2019 my vehicle was broken into that was parked right by my cameras. When I went to check my cameras on my app the camera system was down. I did not get any notification that my cameras were not working. I called for a technician to come out and a week and a day later still nothing. I called again for them to come get there system that does not work and they refuse because of my contract. So I am paying for a system that does not work. Please do not and I repeat do not me. Do not purchase. They have so many better companies out there. This is one thing I regret.

I do not usually write reviews but I am searching them out for Vivint because this is the worst company I have ever done business with. If I could put zero stars I would. When trying to cancel my service three months early, one supervisor told me I could pay a discounted price to break my contact. I paid the amount he asked for to buy out my contract, which was $160, and then Vivint kept charging my card $60 monthly. Every time I called customer service to discuss the problem, I would talk to different managers ( this happened 3 times) and they always said my account was cancelled but Vivint did not stop charging me. Finally, three months (and $180) later my service has been cancelled. The audit department looked at my case and sent me $18 refund. The company is not organized, will rip you off and has poor business practices.

I asked for a a full security system that would protect my house. A technician came out and told me I would need "sensors" on each window. I knew vivent was more expensive than some of its competitors, but I thought it would be worth it in order to stay safe. Eight weeks later, my house was broken into. The burglar broke right through the glass. And the "sensors" are not made to detect broken glass. They never included broken glass sensors in my package, nor was it ever mentioned that window/door sensors don't actually detect broken glass. I've been paying a lot of money to have my house secured by a system that doesn't work. Burglars would never even try to open my windows because they are too heavy. Vivent should have caught that in the consultation. What good is a security system if it doesn't detect broken glass. When I asked Vivent to replace the detectors with detectors that detect broken glass, they were not helpful in anyway. They said I would need to pay for new sensors.

I should have listened to my gut. Working with Vivint has been absolutely horrific! We have only had their product for 3 months and I'm already thinking about cutting my losses with them. Right off the bat they forgot to put our yard sign in, no big deal, but when we tried to get a hold of our sales guy or the install team they disappeared on us. Our garage camera only works about half the time and trying to get someone out here fix it has been impossible. They've cancelled our appointments 3 different times now. Now our doorbell camera is acting up and I'm assuming it's going to take an act of Congress to get that fixed. Did I mention the sliding glass door sensor already fell off, so I can't arm my system. Overall stay far away from this company!

Terrible company and service. I wish I could give them a zero star. Have had Vivint for three weeks now, the company didn’t provide window stickers, they forgot to install heat and smoke detector. I have been calling back to back but they don’t seem to care. The representative that knocked on my door by name Jerry L is a joke and the biggest liar I’ve ever met. If you live in PG county Maryland and happen to find him at your door, shut him off. Even the door bell they installed is not working. The greatest regret I’ve ever made in my entire life is listening to this crap company. They claimed they will settle my former company ADT which was a fat lie and they lock you up for a 5 year’s contract. Stay away from this fake company

This product is crap. We have to reboot our equipment every other day in order to actually use the doorbell camera. Half the time, we can't even get it to load so if we have an important package come, we can't even communicate with the person at the door. What is the good of having this system if we can't even use it? I do NOT recommend it. We will be switching to another company.

Shaaaaaaady!!! Young guy came to our house selling Vivint and pretended that we were going to get some crazy deal because we had been selected as an advertisement home. He seriously made it out to be some privilege, like he was interviewing us for the opportunity and we had won the exclusive honor. He said because we would be one of a few houses with this honor of being a company ambassador, that if we would put one of their signs in the yard and endorse them to our friends we would get $4000 of equipment for $2000 to be paid over 5 years with a service contract (like a cell phone). Spoiler alert! When we got a chance later to look up the actual retail value of the equipment, it was less than $1000. Before we even knew what was happening we were signed up. He was good. Fast talking, pushy and persuasive, and didn’t give us even a second to think it over or discuss it (it must be legit if our neighbors were doing it right?). Then, surprise! The tech was 15 minutes away and would be right over to install! And the rep would stay to make sure he got to our house okay (read: supervise us so we couldn’t discuss or research what we were signing up for and change our minds before it was installed). The tech came and the shady lying sales rep left. As the tech started to install, thank god we looked up reviews and did some calculations, and we told him to leave, that we didn’t want the equipment or service. He was very nice and reasonable and packed up and left. Since we didn’t take the equipment the contract wasn’t activated and I was able to call Vivint and cancel the entire thing. Thank god, because apparently once you have that equipment you have sold your soul for the next 5 years with no way out. Once we had some time to discuss it after this whole debacle was over, we recognized that every single thing the rep said was misleading, lying, and shady shady shady, a lot of show and tactics to trick us. Please do not do business with , we are happy we dodged that bullet.

Vivint.com is fraud company .. make sure you guys aware of it my name is Rajinder . i install their services barely over month ago . RIP OFF COMPANY , FALSE ADVERTISEMENT MAKE SURE YOU ARE AWARE OF IT This is Raj, I spoke today there account manager Brook that i want request to install camera which previously order and technician did not show up and my order is in their system. after she check she want me to pay $ 1000 for 3 camera before install. The people who installed our home is giving false information . they did not disclose that you can not upgrade anything after 30 days for example if you need to buy camera with in 30 days period you install they are giving $ 10 month per camera . now they want to pay full price over $ 300 per camera .all i need my family protection to install camera . kids play outside .once i asked her to talk for her supervisor an she is offering me $ 25 credit . she refused my to install camera unless i paid them $ 1000 . if i don't need their services i have to still pay them until 2022 because i am in contract they are ripping off people. They tried to get you sign off with false information you don't know once you call any customer services they will not do anything . they will tell you, you are in contract you cannot do anything

BEWARE!!!! After completing the original contact, I decided that it wasn’t worth the continued payments. I contacted their horrible customer service and was assured that the contract was satisfied and I could terminate without any additional expense. Three years later they have sent me into collections and claim that I owe them over $3000.00. There service was horrible, the product never worked like it was supposed to and they have put a false report on my credit. I have hired a lawyer to hopefully resolve this. They can’t even produce a copy of the contract!!! This is one of the worst companies I’ve ever had the displeasure of dealing with.

What a terrible company, ABSOLUTELY DO NOT BUY! Vivint is a company with terrible legal history and completely putrid customer service. The technician that came to my house installed the panel right by the front door and plugged it into a plain old wall outlet. If someone were to break into my home all they would have to do is unplug the system to rob me (it already hasn’t been working for 8+ months) what a joke. A 12 year old kid with safety scissors could protect my house better than this piece of garbage. Anyways, I digress. Vivint representatives sell the product by saying things like “cancel at any time” and “only pay X amount of $ for X amount of months” there’s a whole slew of issues I’ve had with this company over a year but you can just read the other reviewers for yourself.

Yesterday, 06/27/2019, a Vivint Smart Home Professional Representative came to my house and was very friendly (but, of course!) pitching to me these nice upgrades for an awesome price. What a steal! So I thought to myself. I took the bait. Ugh. Crap. Please keep in mind that I had Guardian Protection Services and never had an issue. Why changes things now, right? Well the darn rep painted things so beautifully that it was too good to be true and you know how they say if it is too good to be true, then it isn't true. He even stated that if I transferred services, Vivint would pay for the remainder of my contract with Guardian in form of a visa credit card just because they want my business that much. Long story short: I asked the rep if there was a contract or was it month-to-month basis, he said, "You know what's amazing about Vivint that it is month-to-month and you can cancel any anytime." I also asked if he would run a credit check if I decided to transfer services and that I did not want to have it ran. He avoided answering with him asking a question. I should've known better, but I guess wanted to give the benefit of the doubt. He briefly shared about the equipment fees totaling with taxes to be $1072.48 but that would be divided into payments of $17/month in addition to the monthly service fee of $44.99. At that the moment I sign the agreement I should have read in full, but did not because my toddler was being extremely fuzzy and wanted to be held the whole time so trying to parent and read a small print agreement was not the business. I believe the rep took advantage of my vulnerability as my toddler was having major fits. Well, come to find out that the rep ran my credit, "financed the equipment fees with a Citizens banks, after he knew I did not want my credit to be ran, and was interlocked into a 5 year contract unless I paid the equip fees in full then I can cancel w/out penalty. Well that's stupid. That is like saying, here take my free money and bye-bye. Thankfully, I have 3 days right to cancel without penalty permissible by law so I have noticed them with my written cancellation form. By law, they must return to you in full anything you paid for within 10 days. Stay away from this terrible company. They mislead and misrepresent. Say NO to Vivint.

The sales guy said equipment would be covered if I put their sign out, but instead put $1000.00 on a credit card he opened for me without telling me. I paid it off hoping to close it but can't for 12 months. That was just wrong! When they did the install nothing was put on my garage. The main entry point of the house. Plus, it's now not part of the "free" installation so I have to pay for the "new" equipment and a service call. When it should have been part of the original install, and in order to get these 2 pieces at 50 dollars a piece, I had to extend my contract another 12 months and pay a service call fee. The system does not work most of the time. The doorbell camera is constantly offline . The 2 times I actually needed to see who came on my porch it was offline. I have to reboot and reset the smart home hub at least once a day and it daily forgets my wi-fi password, so that has to be entered too. If I wasn't stuck in this horrible contract I would cancel yesterday. Do your research first!

I would rate zero stars if I could. I was also told that there was no contract with Vivint. That my only obligation was to the finance company I’m paying for the equipment. What a joke this service is! My cameras are offline more than they are on yet, the rest of my home has no problem with internet service. This tells me the problem is with the service/equipment/software, NOT my internet. I sent an email to customer service with complaints about my mostly nonfunctional cameras @ least 2 months ago & have yet to receive a reply. You are told if rebooting the panel (repeatedly, multiple times/day) & resetting the cameras doesn’t correct the issue, that you can delete the cameras & add them back. However, their “instructions” for doing this don’t include anything about the outdoor cameras. So, as I type this, i’ve got 2 cameras that I can’t get reconnected to the panel. The instructions they do provide for some of the equipment is incomplete which further adds to the frustration. After finally figuring out how to reconnect the doorbell camera (which I had to figure out on my own due to their incomplete instructions) within 1-2 minutes it was offline AGAIN! Now, combine that with the fact that when they did the initial install, they damaged my siding & left it for me to find as well as didn’t reattach the siding they’d taken down. The salesman was so overly pushy he made me very uncomfortable. He was downright insistent on coming into my home. I made him remain outside until he started dancing around begging to use my bathroom. Once he did that, he stayed inside. Walked into my kitchen, through my livingroom. All unwelcome as I was very clear about the fact that I didn’t want him inside to begin with. They basically make their sale by making you uncomfortable to the point that you agree to purchase just so they will leave! I could go on, but I’ve got to figure out what to do about these cameras that likely still won’t work properly once I finally do get them re-connected to my panel anyway. I’m so over this company! All I can do now is post my personal experiences & hope others don’t make the same mistake.

If it was possible to give this company zero stars I would. Stay away from Vivent! The salesman swore that I could cancel at any time, my mistake for not reading the fine print. You are buying the hardware and monitors and paying for the monitoring service. YOU CAN cancel the service but you still have to pay for the hardware even though it only works with their service. Their doorbell is supposed to notify you if someone comes to the door, it supposed to give you the ability to speak to the person without answering the door but it doesn't work! More often than not the person has already come to the door, rung the doorbell and walked away before my phone is even notified. The "talk" feature almost never works and I've had to have the doorbell replaced twice and had the service people out at least three times in the first four months we had their crappy service. You would be much better off just going to Home Depot or Lowe's and buying an entire security system for $800 than spending any money on this predatory company. I've tried paying my bill online and their website wasn't working, I spoke with four different support people and one told me the problem would take at least four hours to fix! The last support person I spoke with figured out the problem was with my email address, she fixed it and withing two minutes it was working. I don't know who she is but they should give her a raise since she seems to be the only one with any sense.

Not a bad system when it works. Seems that every few days the Smart Hub goes offline and sometimes can be reset on a restart but not always. Cameras always going off as well. Very difficult to get anyone to fix it. Each service call requires listening to how the system was set up wrong in the first place and how they are the “all master” to fix it but will require additional visible wires etc... WOULD NOT RECOMMEND

If I could give zero stars here, I would. Our camera and garage door alarm frequently disconnect and are unusable. We'll be given the green screen that confirms our home is disarmed, only to open our garage or door and have the alarms set off. The worst is a misleading contract. We believed we were agreeing to a 3-year contract and our confirmation email says the active dates fall between 2017-2020. However, the contract itself was mistakenly labeled as a 5-year contract so guess what Vivint is holding us to? Regardless that we are unhappy with the equipment. Regardless that my husband is overseas and we're moving. Found on their military cancellation page: “Vivint will cancel a service agreement for active duty or reserve military personnel who are deployed to a place we cannot provide service. We will cancel their service agreement if they provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.” The agent I spoke to claimed we will still owe the money remaining on the contract plus $1,640 dollars if I were to cancel today; essentially asking me to buy out the 5-year contract. I am so angry "60 months" was put on this contact, that wasn't what was discussed, put together, or agreed to - but low and behold the final copy claims it. Regardless of the confirmed dates letting us out of the contract in 2020. This is a scam. Shoddy technology, outdated equipment, poor customer service, and a company that does not honor their own policies. I am disgusted and literally trapped in this contract. I will never recommend this company to anyone.

Vivint salesman Jordan R showed up at my door in Houston. Stated that he was offering all sorts of free equipment and installation to 12 eligible lucky houses in the neighborhood, with the only cost being to allow him to advertise vivint with an orange lawn sign. Declared that most of my neighbors were eagerly signing up and highly recommend vivint, and I therefore had a very limited time to take advantage of the sweet deal. Cleverly finagled his way into the foyer under pretense of using light and looking at our old existing system (no longer functioning) which he wasn’t actually concerned with viewing it in the slightest, and then insisted on coming into my elderly mothers room to talk to both of us simultaneously (meaning he really wanted to run a hard credit check on both of us). Started tallying up features and trying to vaguely gloss over the part about financing $1300+ worth of equipment with a 5-year contract (equipment he just said would be free, with the only cost being to rent him lawn space with an orange sign). Accused my 70 year old retired mother of being less than smart for letting homeowners insurance lapse (as if it were somehow his business). I asked what would happen in a month or 2 if I decided I didn’t want all this stuff. He explained that it would belong to me and that although it’s under “lifetime warranty” I could never get out of owning it. I appreciate him being honest about that part. I explained that we had just interviewed with 2 other security companies, expressing interest in reactivating the old system. Both of those companies offered the same “relevant” security features minus the smart thermostat crap (I’ve never had a lot of difficulty adjusting the one on the wall now), and smart door locks I see no reason to have. He claimed that the existing hardwired system was vastly inferior to his profoundly expensive hardware, and that by not agreeing to a 5-year relationship with vivint I am being a cheapskate with my family’s safety. I have decided to signup with another smaller, older company that will reactivate the existing hardware for a couple hundred bucks for $30/month NO CONTRACT. They don’t do home automation but they also don’t have ten thousand people online calling them criminals. I will also install my own security cameras. No reason to have your security company associated with your cameras- it’s not like someone sits there and watches for burglars. DIY on cameras is cheaper, easier and more reliable. Incredibly pushy, aggressive agitated dude with an agenda! He really didn’t want me to do my homework. Towards the end he started offering to shave off chunks of several hundred dollars at a time (if you could have offered that all along you should have). It felt like buying an old beater from a used car salesmen with gold teeth, except this guy appears to be some kind of Mormon from Utah. How do you reconcile taking advantage of your neighbors in this way in light of your Christy faith? Thank the god of all Mormons I didn’t fall for this notorious trap from this Utah scumbag. Sounds like I would have never escaped. I would like to add that “home automation” is a cool idea in theory, but it’s impractical, expensive and unnecessary. When you automate the mundane aspects of your life- like smart thermostats and doorlocks, you make those simple things dependent on a lot of variables. A lot of things have to go right for it to work. Electrified hardware malfunction, WIFI signal and internet speed/connectivity, ever-changing software patches, updates and bugs, local interference from something as simple as a light bulb or wall, the company maintaining proper documentation that you’re paid up etc... All of these things now have the power to make your locks and thermostat fail completely. They advertise as if it makes you more independent, free and capable, capitalizing on our inherent laziness. But remember even if it works you still have to make some effort to adjust these contraptions. You must tell Alexa and hope she cooperates, or you must reach over and open the app on your phone and adjust it from there. You’re still exerting yourself to modify these things, it’s not like the smart machine is telepathic. If it ain’t broke don’t fix it. Think twice before making such basic things so utterly dependent on so many variables outside your control.

i was visited by a Vivint sales person named Clayton. He used all kinds of deception to get past the door and into the house. Once in he gave his sales pitch and all came to an end when he asked for my social security to find out if l am approved. l felt uncomfortable with giving him my social and told him l would not be able to continue. To my surprised he tried to come back to my house a couple of days later but l did not answer the door. Come to find out now because l have an alert on my credit that he ran my credit without my permission and l had not given him the number. Watch out for this company be careful.

DO NOT buy a home security service from Vivint!!!!!!!! VERY EXPENSE and once you are locked into their contract you do not get a break or change on rates. AND, they claim I renewed my contract verbally over the phone for 4 more years but can’t provide me with a copy of that verbal conversation without a Subpoena but they will have some call to discuss the conversation I had with this person. Managers and supervisors cannot help. Only this special department. I have been waiting 5 long years for this contract to expire only to find out they extended it 4 more year from a conversation I had with one of their reps. I will have to WAIT to hear back from this special department to transcribe my conversation to me. DO NOT USE VIVINT!!!!!!! Watch what you say and what words to use in a conversation with them. DO NOT USE VIVINT !!!!! Sitting and waiting to hear back from them. Definitely will update this when I have a conversation with them. SO ANGRY to be taken advantage of.......

This afternoon one of their sales people stopped by to sell me their system. I agreed and then found out that, without my knowledge, signed me up for Lifelock annual renewal, they said I would have 30 days to cancel, but only had 3, was told that if I cancelled they would restore my previous system, this is a lie, I was told they would cancel and buyout my previous contract, this is a lie. I was told if I signed an electronic copy of the contract I would receive an electronic copy in the mail, again a lie. Be aware of this company, they will say anything to get you to sign up and then trap you for 5 years telling you that it is a month to month contract.

Purchased Vivint system to combine my existing system with theirs. I did not want a monitored system which the sales rep assured me I could simply purchase the equipment. Service tech installed and advised me I needed to have my system monitored for at least 1 month to activate the equipment. Equipment was already installed so I agreed but with the stipulation it was for only 1 month. He called it in and I told the service rep I would only approve 1 month and they agreed. 4 months later, I had to call in and have all monthly charged refunded. This worked well for 2 years but was recently informed the would start charging me $19.99plus tax to use their app. What a ripoff!!! Very dishonest business practices and I will never own another Vivint product.

Complete rip off! Had a sales agent (Matthew P) who knocked on my door & informed me that my home already has pre-installed Vivint equipment & if I continue with their service, I will not be charged installation fees. I told Matt that I am going to be purchasing a home in the next few months so anything related to pulling my credit I am not interested in. He assured me that a soft pull would be taken. What a liar he is. I got not 1 but 2 hard pulls! Matt then told me that I would have 30 days to try out the service & if I don't like it to contact Vivint & that Vivint would even send me a $200 gift card for giving them a try. After 2 weeks of trying out the service, I called to cancel. And only reason I wanted to cancel was because I found out I am being financed for the equipment that I was told was already pre-installed! It hit my credit report & dropped my score -58 points!! So I called to cancel only to be told that I actually only had 3 days from the day of installation to cancel and being that I am outside this window, I cannot cancel my service until I pay off my equipment. The blasphemy of these people!

Yesterday I had one of the worse and most frightening encounters with a sales rep James M, from Vivint, Inc., who cursed me, threatened and dared me to call the police on him because “he was a white man”. I heard a knock at my door so I looked out of my kitchen window and saw what I thought was my daughters car so I immediately went to the door and opened it only to find a white gentleman standing on my porch who looked every bit of a sales person. Even though there are signs posted all over the development where I live that soliciting is prohibited we get sales persons very often. I told him “no thank you” and I shut my door. After closing my door, I could hear him from inside my home yelling and cursing. I then open my door and told him to get off of my property and that if he didn’t leave, that I would allow my dogs to attack him and closed my door. Still, he’s standing on my front porch, belligerent and disrespectful. I opened my door and demanded him to get off of my property and leave the premises of my home or I would get my shotgun. Instead of him leaving in peace he told me “I’m a white man call the police I dare you”! And in a very condescending manor, he even offered to call the police for me saying “I’ll call them for you” and appeared to be dialing on his cell phone as if he was calling the police. I told him not to threaten me and dare me to call the police and demanded him to leave me alone and told him that at this point he was trespassing and harassing me and that I felt threatened. I told him that he had no right to knock on my door trying to force anything on me that he needed to say or was to sell. He continued to trespass and curse me telling me that he wasn’t selling anything and that he was with the “county”. This continued even after I told him I was not interested and told him to get off of my property. I told him that I didn’t care who he was with or what he had to say, and if the county needed to reach out to me that they would send a letter. He continued to disrespect me in the most threatening manner and would not leave my property. He then told me that “he will not ever knock on my door again and that no one from his “company” would knock on my door”! He continued to curse me in front of my property, on my property and in front of my neighbors. I called the police and will be filing a formal complaint for trespassing and harassment. This person presented himself as if he was in the right. As if he had the right to knock on my door, at my residence where I live, and to force on me, whatever it was that he needed to say or sell and threaten me with calling the police because he was a “white man” even after being told several times to get off of my property. His behavior was very intimidating, frightening, threatening and out right disrespectful. Is this how Vivit trains their sales reps? To be demanding, intimidating threatening, and belligerent in order to make a sale? As a woman, I felt very fearful of whatever his intentions might have been. And with him daring me to call the police because he was a “white man” sent a message to me that this man believes that he can do whatever he wants because he is a “white man” and is above and protected by the law for his disgusting actions. This man’s actions inflicted fear upon me. I was very afraid as I did not know who he was and what his intentions were as he was very intimidating, forceful and belligerent all while representing Vivint, Inc.! At this point I feel that he is capable of ANYTHING. I’m thinking he is someone to perhaps come back and try to rob my home, rape or kill me! I have no idea at this point because his story was conflicting and his actions were beyond frightening. I didn’t find out his name or the company that he represented until the police arrived and obtained that information. The police instructed him to leave and to not return to my residence and told me that if he did to call them and that he will be arrested for trespassing. Signed, Threatened, disrespected and in fear

It starts with a shyster salesman that came to my door one evening, introduced himself, and proceeded to tell me that he represented Vivint and he had a special deal. He was trying to get a few customers in my subdivision to try his security system and the only cost to me would be to let them place their sign in front of my house. He indicated that my neighbor had just installed the system, which was true, and he needed a few more to install their system. It turns out that the free stuff ended when you installed enough to make it work, like sensors and cameras. However, I was about to acquire another security system so I allowed myself to be persuaded to allow them to install a system. The installers were very amateur. Drilling holes where needed not be, using tools that were not meant for the job, and leaving bare wires exposed after the installation. Had them come back to correct the problems and they just made them worse. The system has not worked reliably. False notifications and alarms, Then failure to detect an intruder and notify. Long story short, I am a senior citizen and the contract gave me 30 days to get out of the contract. I have scheduled them to come back and remove the system. I'm sure I'll have repair work to do when they leave.

Purchased Vivant cameras, doorbell camera, Nest thermostat and security system for $2000+ three weeks ago. Installer had to stretch process over two days because he had to take care of emergency calls for other customers or didn't have the parts with him. He was polite, but unable to complete setup for the Nest thermostat and left us to troubleshoot. Whole system has been glitchy since it was installed with cameras repeatedly going off-line, base unit loosing wireless connection with the router (which is three feet away), thermostat triggering AC to come on too late and stay on too long. Thermostat failed today due to a loose wire (according to its error code) so called troubleshooting at Vivant. On phone over 1 hour with tech support who had me throwing breakers and trying to pull wires myself (I am not an electrician!). They would not agree to send out a technician on their 3 week old installation until I insisted and the best they could do is 48 hours from now. My own HVAC repairman will be out in 8 hours to remove the Nest and replace it with their original, working thermostat. Sorry I bought this system. Do NOT recommend it.

Horrible experience!! Been with Vivint for seven years and I relocated moving them with me. After two years at the current location, I had a motion sensor issue. When FINALLY getting someone to give me answers I was told they “piggybacked onto the previous equipment in the home” and I need to sign another 5 year contract. They stated the are not responsible for equipment already in the house??? The next month my payment was withdrawn from my bank account and was $10.00 more than the amount I have paid since I went with Vivint. Obviously, they will get the money from you if you don’t sign a new contract. New customers will be treated fairly, but stay with them and they could care less about you! I will be cancelling my service as soon as my new install is completed.

Absolute WORST company to deal with!! For some odd reason Centurylink transferred me to them when I ordered internet. The gal was a salesperson that tried to sell me a very overpriced security system. I told her that I wasn’t interested and might be in the future, I wanted to do my research first. I then received a text “confirmation for installation.” I responded to cancel, I hadn’t agreed to installation. After all, I had read the reviews and learned how overpriced it was. The response I received was that I was required to call in. How is that?? In writing is upheld legally, verbal is not. I told them that I wasn’t going to call, he had it in writing, and to cancel it. That guys name was Matthew S. I know how it goes, you call in and they try to pressure you. Nobody showed up at my house but low and behold...I see a charge on my debit card for 148.99. When I called in I was told that was for a deposit, that I didn’t authorize. Devin was extremely argumentative. Told me he could see the text messages and everything else on my account. But, what a surprise, wasn’t able to see who or any details about the charge or agreement for installation on my account. Fraudulent crooks if you ask me!! They screw you and steal your money before ever even becoming a customer! Oh...and thanks Century Link for sending them my info. Good on ya.

This is May, & I ordered back in October a home security system through Vivint. After initial installation, and after the installer left my home, it worked for a couple of hours. I tried to get someone out to fix it, but they claimed my personal “passcode” was incorrect & they would not talk to me. I went on line & changed my credit card info to a canceled card & they called me when they didn’t get payment. It takes a couple of weeks but they do send someone out to “fix it” (I was six weeks without service ). He came, & he left, & it stopped working. Call again, go through all the unplug, plug back in, remove panel, put panel back, ok we are sending someone out again. Repeat, he leaves & doesn’t work, & I call again. This time the person on the phone was irritated with me, and let me know that next month I will have been with the company for three months, and I will have to start to pay for service calls if this continues. For 9 weeks, & $214 I have had a service I can’t use, & I’m being threatened with having to pay money to make it work. No, this crap is unserviceable, I sent the letter telling them to cancel, they came & took their equipment & I thought I was done. No, the bills started piling up, and collection phone calls started coming in. They never canceled my service, therefore I still owe the bill every month. They took the equipment in January, and this is May. Every month I’m on the phone with them, demanding they stop charging me, & refund me. This company is truly a nightmare. We bought ring & it works well.

This company seems good until you get a few months and later with them. We got roped into a contract via the services and a loan on the equipment. For the first few months the system worked great. Our dogs could run around the house while we were gone and everything worked great. Suddenly a few months in our dogs start setting off the motion detector. And on multiple occasions with no one trying to break in the alarm goes off in the middle of the night waking us at 3 am. None of this has been as bad as us trying to cancel though. We sold our home and since we would not be allowed to use the system in our apartment called to cancel. We put together the pay off money. and got everything ready. Well, we had to call the loan company directly, pay off the equipment, then call Vivint to give them the confirmation number to prove we had paid it off. Then we had to give written notice in an email of our desire to end services including another number. Then we had to call them again and after over a month we are still fighting them to disconnect services. Just today they called the cops on the new homeowners... Do not go with this company.

I just attempted to close my Vivint account. They told me I had to email request to cancel service with a reason for my cancellation. Really? Okay, my wife went ahead and did it. The supervisor waved the 30 days that you have to give them notice, but then I got charged again this month. When I called they said they didn't get the email. I can't prove they didn't get it and they implied I was lying. The customer service is horrible. They're policies are designed to cheat and steal. Last year I had to fight with them because they had started charging me for equipment I never ordered and didn't have. They tried to force me into another contract and give me a credit instead of giving me my money back. Customer support will talk over you, put you on hold for long periods of time and then quibble with you irrelevant details of your call.

I had a Vivint rep come to my door, telling me that he was from Vivint them changed his mind saying he was from MY security company. He wanted to do a review. He assured me that it was just a review for performance and possible upgrades. questioned him multiple times and he continued to lie to gain entry into my home. I called the Fluent home office and they assured me that no one was working in my neighborhood and they’d had multiple complaints in Northern Illinois of Vivint Sales reps going to current Fluent homes and trying to switch people over, like phone companies used to “slam” people in the 90s. I am absolutely disgusted, I sent the boy away without giving him any information. Is this the company you want handling your security? The one that openly lies to you?