Name: Vivint
Rating: 3.5

check_circle

Verified Customer

star star star star star

Tracy Ranostaj Midland, TX

Representative dealt with my updated payment. She was quick and knew exactly what to do.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Valdez Hammond, IN

Horrible. I feel like I got scammed. The door to door salesman did not tell me that I would have to be in contract for 5 years and that my total amount owed would be close to $3000.

3 years ago

Reply from Vivint

Thank you for your feedback, Veronica. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robin Glaysher Fort Worth, TX

The hardware does not work, or needed to be replaced, not installed properly and constantly having to call customer service is a huge waste of time.

3 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Jim D Reams Mission Viejo, CA

Great security and monitoring system. Alerts movement and recording accurately.

3 years ago

Reply from Vivint

Thank you for your feedback, Jim! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mason White Colbert, GA

Needs a lot of improvement in several areas. Equipment is faulty and not always reliable. App needs improvement and more features/customizable features.

3 years ago

Reply from Vivint

Thank you for your feedback, Mason. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stevy Whited Pueblo, CO

The doorbell camera does not work very well. It keeps going off line and does not take pictures when people deliver things

3 years ago

Reply from Vivint

Thank you for your feedback, Stevy. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Ovella Ector Atlanta, GA

No problems so far. When I experienced a problem it was taken care of immediately

3 years ago

Reply from Vivint

Thank you for your feedback, Ovella! We are so glad to hear about your experience with your services and how you're loving your system

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Tracy Nixon Detroit, MI

I love it..i can hear the postal workers talking while delivering my mail...i love it

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Unsatisfied Louisville, KY

My equipment shut down 6 days after I received it And because I didn't cancel in 3 days It has been the worst for me I don't like That it's a hassle For them to come and fix it They have no respect Over your decisions

3 years ago

Reply from Vivint

Thank you for your feedback, your services. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Brian Kasal Palos Hills, IL

I love getting alerts to my phone and seeing real time footage from the cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Brian! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Arita J Williams Louisville, KY

Bad because their equipment was terrible and customers service was hard to reach but yet they can call to collect payment. They also stood me up for an repair appt twice

3 years ago

Reply from Vivint

Thank you for your feedback , Arita. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Earl chambers Havana, FL

My system hasn't worked properly since I've had it. It took forever to get my billing correct and my camera has been offline for about 2 months so my experience with vivint has not been 4 I would not recommend it to anyone

3 years ago

Reply from Vivint

Thank you for your feedback, Earl. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Linda DeBasio-Clegg Buckley, WA

When I needed help Vivint sent a Technician to help me to fix my security system.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your Technician and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jerry W Heatherly Simpsonville, SC

4 from the sales side of things, install not as clean and neat as I would have liked and the fact that the system is basically useless if you have a dog....

3 years ago

Reply from Vivint

Thank you for your feedback , Jerry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Daryl Swearingen Springdale, AR

we like it but we have had some issues with the app on our phones that sometimes it works right and others it does not.

3 years ago

Reply from Vivint

Thank you for your feedback , Daryl! We are so glad to hear about your experience with your apps and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Glover Gieger Tallahassee, FL

Very responsive and knowledgable sales & technical personnel. System is reliable & easy.

3 years ago

Reply from Vivint

Thank you for your feedback , Glover! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Sarah Wootton correll Fort Bragg, NC

I love this product it‚Äôs very easy for me to use now that I am getting to know my screen.

3 years ago

Reply from Vivint

Thank you for your feedback, Sarah! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kirk parker Des Moines, IA

My garage doors allways loose service I have called once and it worked for one day I just hate calling about stuff cause it never a fast process

3 years ago

Reply from Vivint

Thank you for your feedback, Kirk. We appreciate your honesty about your experience with  your garage door  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

jack duckworth Kokomo, IN

I like the reliability. However I would like be able to access syster via my iphone handsfree.

3 years ago

Reply from Vivint

Thank you for your feedback, Jack! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Desmon Coss Mount Juliet, TN

Delay in customer service and repair, Trouble speaking with right person for service needs. Questioned when the hardware was malfunctioning.

3 years ago

Reply from Vivint

Thank you for your feedback, Desmond. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Mahala Moberly, MO

I like how easy it is to use. I like the app for the phones and being able to see my home when I am away.

3 years ago

Reply from Vivint

Thank you for your feedback , Mahala! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Brianna Searcy, AR

I have been pleased with immediate contact when alarm goes off, and monthly updates.

3 years ago

Reply from Vivint

Thank you for your feedback, Brianna! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Macon, GA

Long call wait time/ need more staff for technical support/ constantly reported that I needed someone with more knowledge/1 support system. I waited more than 30 minutes numerous times for help.

3 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Marie Urquhart Forsyth, GA

Less than happy. Doorbell not loud enough. Can‚Äôt hear it in some rooms. Need to call them back to remove camera doorbell.

3 years ago

Reply from Vivint

Thank you for your feedback, Marie. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Antoinlette Reeves Detroit, MI

Horrible experience they sold me merchandise I couldn‚Äôt use and wouldn‚Äôt refund me my money now I‚Äôm stuck with items I can‚Äôt use do to not having an doorbell which the salesman didn‚Äôt explain

3 years ago

Reply from Vivint

Thank you for your feedback, Antoinlette. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Kelley Johnson Palmdale, CA

I like that they call immediately when the alarm is not disabled, I dislike that the video doesn't capture everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Kelley! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

BINU M PANICKER Troy, MI

The Basement sensor is giving some kind of error code for past 3 weeks. No one from VIVINT ever called, nor i do not know how to fix it.

3 years ago

Reply from Vivint

Thank you for your feedback, Binu. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Bryon J Bennett Farmer City, IL

It has been great thus far. The equipment works great and the install was very professional.

3 years ago

Reply from Vivint

Thank you for your feedback , Byron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Laura Britton Magnolia, NJ

The customer service has been great so far and there has not been any issues with the technology.

3 years ago

Reply from Vivint

Thank you for your feedback , Laura! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Felice Osborne Houston, TX

I like the ease of the phone app, The video review is useful and I love the removal pad is helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Felice! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Nick Owe

I was offered a monthly price and given a higher one. Was told it was going to be investigated but wasn't called back at all.

3 years ago

Reply from Vivint

Thank you for your feedback, Nick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Andy Trekell Huntington, TX

We love it and have already caught a car a person breaking into cars because of our video footage

3 years ago

Reply from Vivint

Thank you for your feedback, Andy! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jacqueline Henson Copperas Cove, TX

Customer service gives you the run around and keeps you on the phone for at least and hour or more and does not solve the problem.

3 years ago

Reply from Vivint

Thank you for your feedback, Jacqueline. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Justin Perez Deer Park, TX

just ok i feel like i was coaxed into buying the system and everything was not properly installed and somethings were not installed at all >

3 years ago

Reply from Vivint

Thank you for your feedback, Justin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Mrs. Miranda Eliza Smith Fort Smith, AR

Great quality equipment, but not enough installers in my area for customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Miranda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Fay Martin Corpus Christi, TX

Always calling immediately on the few false alarms we have had. Super professional. Thank you!

3 years ago

Reply from Vivint

Thank you for your feedback, Fay! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Celestin P Zemtsop Laramie, WY

I don't like that the camera will not record cars or other sizeable objects at closed proximity (driveways).

3 years ago

Reply from Vivint

Thank you for your feedback, Celestin. We appreciate your honesty about your experience with the camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Patrick M. Hall Sacramento, CA

I am very happy with my service. I really like being able to control it thru my phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Belinda Dennis Southaven, MS

Wait time is too long to speak with an agent I‚Äôve been trying to get the cost of my equipment an the agents refuse to tell me.

3 years ago

Reply from Vivint

Thank you for your feedback, Belinda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Akeem Payne Wichita, KS

I like to have a Smart Security system at our home for sure, sometimes my system be freezing up every now and then. Nothing major and kind of pricey.

3 years ago

Reply from Vivint

Thank you for your feedback, Akeem. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sandra Kling Seattle, WA

Install Guy rushed it and never really taught me how to use the pad or any features and I have no Vivint sign to put outside either

3 years ago

Reply from Vivint

Thank you for your feedback, Sandra. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Andrea Rogers Wenonah, NJ

There are times the app doesn't work, every time so far when I call for assistance the company has been very helpful

3 years ago

Reply from Vivint

Thank you for your feedback , Andrea! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sarah Tidwell Vilonia, AR

3 experience haven't had any problems. I like being able to control things from my phone when I'm not home and see when someone is at my door

3 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Martin Engster Burbank, OK

very useful app. however when calling in for a defective part the process is ridiculous. The techs do NOT listen.

3 years ago

Reply from Vivint

Thank you for your feedback , Martin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Hope Parker Issue, MD

I have been paying for equipment I don't have, since day one. Call weekly trying to get things corrected, vivint promise me on every call, it's taken care of, and it has not. Worse company ever!

3 years ago

Reply from Vivint

Thank you for your feedback, Hope. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Maria Campbell Charlotte, NC

No issues. The equipment is reliable. The glass break sensor seems to be very sensitive to drops in the kitchen.

3 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Debra Lane, KS

Great with everything love being able to turn off or on alarm with my phone anywhere.

3 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Gay Pueblo, CO

Doorbell camera doesn't connect to Echo Show. Tack on backdoor sensor fell off. Doorbell camera's night mode has flashing white lines and halos. Installed hub can no longer show live camera feed.

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Sarah White Fountain, CO

Love that they actually talk to you through the panel of the alarm goes off. The cameras have great picture to them!

3 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Schumpelt Lincoln, CA

We wanted something simple. Instead they put a smart home system in that sporadically didn't work. It took 6 months of constant arguing to get some of it removed, but we still have to pay for the parts we no longer have.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021