Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

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3.8
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5,757 Reviews

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Ron

January 17th, 2020 Las Cruces, NM DETAILS arrow_drop_down
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They try to solve the problem but unfortunately, the problem still persist

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Reply from Vivint

Feb 01, 2020

Thank you for your feedback, Ron . We appreciate your honesty about your experience with us. We would love to look into any concerns you are having further. Please contact our chat support team at your convenience using this link:

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Scott

January 17th, 2020 Pickerington, OH DETAILS arrow_drop_down
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They don't stand behind their product. Something goes wrong they want you to buy new and pay a tech to come out. Count on $500 per trip

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Reply from Vivint

Feb 01, 2020

Thank you, Scott, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

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Gloria Rose

January 17th, 2020 DETAILS arrow_drop_down
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They are always on the ball with help and perfect service

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Reply from Vivint

Feb 01, 2020

Thank you, Gloria, for your feedback! We appreciate you letting us know about your experience with your system and our services. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Rickey Clouse

January 17th, 2020 Orange, TX DETAILS arrow_drop_down
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So far so good very reliable , the equipment have never given me any trouble

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Reply from Vivint

Feb 01, 2020

Thank you, Rickey, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Vanessa

January 17th, 2020 Ocean Springs, MS DETAILS arrow_drop_down
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Ok,Overall the price is to high,friends and neighbors ask about the price,Compared to others it's high.

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Reply from Vivint

Feb 01, 2020

Thank you, Vanessa, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your pricing concerns further. Please contact our chat support team at your convenience using this link:

Verified Customer

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Natha Lloyd

January 17th, 2020 Miami, FL DETAILS arrow_drop_down
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No one is available to come to the home to fix the thermostat the sensors or anything I feel like I'm on my own with everything and I'm ready for this contract end. This is not for people who can't do things for themselves.

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Reply from Vivint

Feb 01, 2020

Thank you, Natha, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

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Andy Williams

January 17th, 2020 Anchorage, AK DETAILS arrow_drop_down
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It is good when the crams work it go off line about once a month.

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Reply from Vivint

Feb 15, 2020

Thank you, Andy, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Verified Customer

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Osbelia

January 17th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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I used to love it. Now upset because I have yo use a different app to control thermostat

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Reply from Vivint

Feb 15, 2020

Thank you, Osbelia, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the thermostat further. Please contact our chat support team at your convenience using this link:

Verified Customer

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Judith A. Beville

January 17th, 2020 White Plains, NY DETAILS arrow_drop_down
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I haven't been using it. It doesn't work.

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Reply from Vivint

Feb 15, 2020

Thank you, Judith, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your any concerns you are having further. Please contact our chat support team at your convenience using this link:

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Diane

January 17th, 2020 Anchorage, AK DETAILS arrow_drop_down
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I have had a glass break and smoke alarm go off they check to see if it's real or not then we confirm it wasn't really an emergency and clear the situation

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Reply from Vivint

Feb 15, 2020

Thank you, Diane , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Ken Livingstone

January 17th, 2020 DETAILS arrow_drop_down
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I had a doorbell camera that needed to be fixed or replaced monthly. Finally had it removed but I'm still paying for it. Not very happy

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Reply from Vivint

Feb 15, 2020

Thank you, Ken, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about paying for the doorbell camera further. Please contact our chat support team at your convenience using this link:

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Missy Rosette

January 17th, 2020 Rock Springs, WY DETAILS arrow_drop_down
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I feel safe with the system. I also like the emails I get telling me what the system needs my attention.

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Reply from Vivint

Feb 15, 2020

Thank you, Missy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

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Maryann Baase

January 17th, 2020 Wyandotte, MI DETAILS arrow_drop_down
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HORRIBLE if I did not have a contract I would get rid of the system. Cameras keep going off line tech can't help and every service call is $45. 00 things work maybe 1 day and the back to the same old problems

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Reply from Vivint

Feb 15, 2020

Thank you, Maryann, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

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Pat W

January 17th, 2020 Bloomingdale, IL DETAILS arrow_drop_down
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Have been very pleased with customer service, prompt answering, and helpful staff.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Pat! We are so glad to hear that you're enjoying our customer service. When you have a chance, contact our chat support team to get your referral code using this link:

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Alicia JOhnson

January 17th, 2020 Memphis, TN DETAILS arrow_drop_down
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Great service and great customer service assistance

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Reply from Vivint

Feb 04, 2020

Thank you for your feedback Alicia! We appreciate you letting us know about your experience with our service. When you have a chance, contact our chat support team to get your referral code using this link:

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Mark burrus

January 17th, 2020 Bryant, AR DETAILS arrow_drop_down
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Good service. Not sure if some of the newer systems like Ring are not cheaper and better for tech savvy people but Vivint does the job. Nice to speak to a real person when something happens.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Mark! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks, using this link:

Verified Customer

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Miguelita

January 17th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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fast service when called and when alarm goes off

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Miguelita! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks. You can reach them using this link:

Verified Customer

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Gregory Minnaar

January 17th, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
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Excellent! Vivint is just excellent. Excellent system. Excellent Monitoring. Excellent Customer Service. Very happy.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Gregory! We are so glad to hear that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

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Trudye Garraway

January 17th, 2020 Madison, MS DETAILS arrow_drop_down
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Excellent service and dependability. Good response time always!!

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Trudye! We are so glad to hear about your experiences with us. When you have a chance, reach out to our chat support team to get your referral code using this link:

Verified Customer

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Valerie Ward

January 17th, 2020 Reynoldsburg, OH DETAILS arrow_drop_down
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Customer service is tops and the system alerts are great.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Valerie! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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David Galletti

January 17th, 2020 Killeen, TX DETAILS arrow_drop_down
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Best Company, Best service, any time the alam goes off they communicate with you so you know they are there, not like the other one I had.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback David! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks. using this link:

Verified Customer

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Sam

January 17th, 2020 Pleasant Grove, AL DETAILS arrow_drop_down
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At the moment it not working trying to reboot it

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Sam. We appreciate you letting us know about what is going on with your panel. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Verified Customer

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Jack

January 17th, 2020 Kanab, UT DETAILS arrow_drop_down
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Always feeling safe at home plus CarGuard has alerted me to major problems on the road which has saved me time and money and provides wellbeing on the road!

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Jack! We are so glad to hear that you're enjoying your system and that your CarGuard has helped you out! When you have a chance, contact our chat support team to get your referral code using this link:

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Daniel Weddle

January 17th, 2020 Cordova, TN DETAILS arrow_drop_down
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Works most of the time. Sometimes the equipment is spotty. Install was less than stellar. Not well explained and due to a large house I have a bunch of range extenders and I'm constantly having issues. Once the install is done, good luck getting them back.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Daniel! We appreciate you letting us know about your experiences with your system, and would love to look into your concerns further. When you have a chance, contact our chat support team to get your referral code using this link:

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Bonnie

January 17th, 2020 Reno, NV DETAILS arrow_drop_down
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Wonderful install and alarm response is the best.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback Bonnie! We are so glad to hear about your experiences with your installation and your system. When you have a chance, contact our chat support team to get your referral code using this link:

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Madelyn

January 15th, 2020 Dallas, TX DETAILS arrow_drop_down
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Excellent service, the app for the iPhone was super easy. From the guy that sold it to me to the people we talk to over the phone. Quick installation too. Guys picked up after themselves. Great job all around.

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Reply from Vivint

Jan 16, 2020

Thanks for the feedback, Madelyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

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Mrs.LadyTee

January 15th, 2020 Gulfport, MS

We are new customers and thus far, we like this service. We have the ability to secure our home even if we are not physically there. We can also control our thermostat. Having that option has reduced our power bill. I would recommend this to my friends and family

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Reply from Vivint

Jan 15, 2020

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

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Earline

January 14th, 2020 Mableton, GA DETAILS arrow_drop_down
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When I've had a problem or something I call and they respond right away. They answer my questions and it works out.

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Reply from Vivint

Jan 15, 2020

Thanks for the feedback, Earline! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Verified Customer

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Sean

January 14th, 2020 DETAILS arrow_drop_down
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When something happens they respond quick.

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Reply from Vivint

Jan 15, 2020

Thanks for the feedback, Sean! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Verified Customer

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Shirlee

January 14th, 2020 DETAILS arrow_drop_down
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Compared to the other companies I've had theirs is the best. I like how they answer so quickly through the monitor and they are always so friendly. I am very satisfied.

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Reply from Vivint

Jan 15, 2020

Thanks for the feedback, Shirlee! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Verified Customer

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William

January 14th, 2020 DETAILS arrow_drop_down
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The thing I like the best is that if something does happen they notify me right away via phone call and email. Anytime I had an issue they were always courteous and knew what they were talking about to rectify any issue I had.

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Reply from Vivint

Jan 16, 2020

Thank you, William, for your feedback! It is so good to know that you're enjoying your system and services. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Jennifer

January 14th, 2020 Perkinston, MS DETAILS arrow_drop_down
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I can see anything that goes on around the house. When I have had to call someone it was always resolved. We haven't had any trouble with our equipment. It all seems to work very good.

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Reply from Vivint

Jan 16, 2020

Thanks for the feedback, Jennifer! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Verified Customer

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Kevin

January 14th, 2020 Byram, MS DETAILS arrow_drop_down
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I get alerts on my phone. I can access the cameras and lock the doors from my cell phone. They are easy to reach with no long hold times. When I had an issue they were able to solve it very quickly. I was most concerned about the windows and doors because I have young kids. We have sensors on everything and a doorbell camera which I find is a nice feature knowing whos coming to your door.

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Reply from Vivint

Jan 16, 2020

Thanks for the feedback, Kevin! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Verified Customer

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Lins

January 14th, 2020 Franklin, TN DETAILS arrow_drop_down
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This system does a great job. It's really simple to use and if you do have a problem you can call someone and they'll help you or you can go online and find help. I've had a couple situations where I've had to call in and they keep talking to me until we figure out what went wrong. They're really helpful.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Lins! We are so glad to hear that you're enjoying your system and about your experiences with our customer support. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Latina

January 14th, 2020 Selma, AL DETAILS arrow_drop_down
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If anything goes on in the house they let you know immediately. Maybe about a month ago I had left something on the stove. They called and got the fire department here and everything worked out. Everything works. When the weather is bad they let you know.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Latina! We are so glad to hear about your experiences with your system, and are glad to hear that everything worked out with that fire event. We would love to hear more about that incident with your fire alarm. When you can, send us an email about it to .

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Jody

January 14th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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It's easy and it can be done wherever you are. We have some battery issues with the central system with the hurricanes that happened. They've always been very responsive.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Jody! We are so glad to hear that you're enjoying your system., When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Christine

January 14th, 2020 Kerrville, TX DETAILS arrow_drop_down
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I bought it through Best Buy and I've always had good luck with Best Buy products. Vivint is always cooperative, helpful, and responsive. The one time we had a slight problem with the equipment a man came right out within 24 to 48 hours. I had ADT and they kept going up and up and Vivint has stayed within three dollars of our original price.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Christine! We are so glad to hear about your experiences with us and your system. If you find that you have any questions about your system, check out our support site at this link:

Verified Customer

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Gerald

January 14th, 2020 Newcastle, OK DETAILS arrow_drop_down
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We like the cameras. It's just real handy to be able to look outside and see who's coming to the door or what's going by. Anytime I've ever had a problem I can call and I don't have to wait very long or at all. They always help me resolve my problems so I'm really satisfied with their service. We have never had any real problems with the system.

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Reply from Vivint

Feb 16, 2020

Thank you for your feedback Gerald! It is so good to hear that you're enjoying your cameras. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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M

January 14th, 2020 Houma, LA DETAILS arrow_drop_down
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It's a good rate and they respond fast. We've never had problems with it.

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Reply from Vivint

Feb 15, 2020

Thank you, M, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Jane

January 14th, 2020 Dodge City, KS DETAILS arrow_drop_down
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I like being notified when somebody is ringing the doorbell and I'm not home. Anytime I've called they've taken care of my problem.

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Chris

January 14th, 2020 Springfield, MO DETAILS arrow_drop_down
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The response is a lot quicker than systems we've had in the past. It's basically immediate. They get back to you pretty quick. Bad thing about it is they are not locally based so they have to call a service rep to show up.

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Reply from Vivint

Feb 15, 2020

Thank you, Chris, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Robert

January 14th, 2020 Florissant, MO DETAILS arrow_drop_down
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The security equipment seems to be ok other than the cameras.

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Reply from Vivint

Jul 15, 2020

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Verified Customer

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Jillene

January 14th, 2020 Silvis, IL DETAILS arrow_drop_down
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I had ADT and another company before Vivint and I was still getting broken into. I feel safe they are really on top of it, but when you call to report that you've accidentally tripped it, by the time you finally get somebody on the line the cops are at the front door. I don't like that.

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Reply from Vivint

Aug 10, 2020

Thank you for your feedback Jillene! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Verified Customer

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anonymous

January 14th, 2020 Portage, MI DETAILS arrow_drop_down
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We haven't had any problems with the equipment at all. I can check it on my iPhone.

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Reply from Vivint

Feb 15, 2020

Thank you for your feedback! It is so good to know that you're enjoying your system and our app. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Sherwood

January 14th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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They've always been very very helpful when I've called them or if the alarm is going off and they've called the house.

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Reply from Vivint

Jan 17, 2020

Thank you for your feedback Sherwood! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Verified Customer

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Bob

January 14th, 2020 La Junta, CO DETAILS arrow_drop_down
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We're satisfied with what we got. We've always had great service.

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Reply from Vivint

Feb 15, 2020

Thank you, Bob, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Lauren

January 14th, 2020 Aurora, CO DETAILS arrow_drop_down
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I like their prices and their customer service and the quality of their products. They are very good at communicating through email, phone, and the app. They are very good with getting back to you in a timely manner and figuring out your issue if you have one. The cameras are very clear and easy to see through the app. I can check in anytime through the app on any of my cameras and see what's going on. I can talk through them if I need to talk to someone right away through the camera. The sensors are very sensitive so sometimes the go off without being provoked.

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Reply from Vivint

Feb 15, 2020

Thank you, Lauren, for your feedback! It is so good to know that you're enjoying your system and cameras. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Verified Customer

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Dean

January 14th, 2020 Corpus Christi, TX DETAILS arrow_drop_down
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They need better products. I've had one camera go out and the doorbell camera fall off. I've had to have the repair man come out three or four times. I'm just really not happy with it.

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Reply from Vivint

Feb 15, 2020

Thank you, Dean, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Verified Customer

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David

January 14th, 2020 Alice, TX DETAILS arrow_drop_down
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I could use Vivint with my existing internet. They are very attentive to my needs.

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Reply from Vivint

Feb 16, 2020

Thank you, David, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Verified Customer

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Bonnie

January 14th, 2020 Carson City, NV DETAILS arrow_drop_down
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I've had it a few years and never had a problem with it. It's easy and I feel safe. One time when the device I put on the doggy door fell off and they called immediately. So they are on top of things. They are pleasant to talk to and knowledgeable.

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Reply from Vivint

Feb 16, 2020

Thank you, Bonnie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link: