Name: Vivint
Rating: 3.5

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Verified Customer

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Michael Melendez

It's ok, I don't like that I can't go back at an exact time to view what happens for example I want to see 11/22/2020 at 11:30 am I can't do that

3 years ago

Reply from Vivint

Thank you for your feedback , Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Preston Mcnair

They are worth the money responsible good customer service an will work with you

3 years ago

Reply from Vivint

Thank you for your feedback, Preston! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Vickie L Windom

Alarm system is great but the representative that came to my house used false information to get me to purchase

3 years ago

Reply from Vivint

Thank you for your feedback, Vickie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Anthony

It's been great. Caught someone trying to break into my car but the lingering alert scared him away.

3 years ago

Reply from Vivint

Thank you for your feedback, Anthony! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Rebecca Miller

The devices work nicely but cameras are not very good at night unless object is close. Even during the day,objects at a distance, aren't clear and pixelate.

3 years ago

Reply from Vivint

Thank you for your feedback Rebecca. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Patrick Summers

Amazing service. Great equipment. I came from ADT and the difference is incredible.

3 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Beverly Gordon

Very professional and friendly when my alarm went off I was notified immediately.

3 years ago

Reply from Vivint

Thank you for your feedback, Beverly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kelly B

Great. Smooth transaction. Quick install. Especially love the panic button for my elderly parent

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Nick

Not good. Some features on the app don't work, was told I could get garage closing with the app but then at installation it was not possible. Poor service

3 years ago

Reply from Vivint

Thank you for your feedback Nick. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Linda

I wouldn’t recommend Vivint to anybody. If I knew when I got it what I know now I would not have gotten Vivint. It’s not the best thing. I am not happy with their customer support.

3 years ago

Reply from Vivint

Thank you for your feedback Linda. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Shekia

My neighbors had it so I got it as well. It is easily access on the mobile and customer support is always available.

3 years ago

Reply from Vivint

Thank you for your feedback, Shekia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Anonymous

There were many problems with the install. Nothing was done to fix them. It took a month and several phone calls to cancel there service. Even after it was canceled money was still being taken from our bank account.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Renata Quijada

Above average - the quality is really good, however pulling up a video clip can sometimes be a little slow.

3 years ago

Reply from Vivint

Thank you for your feedback Renata! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Haley Krotz

AWFUL - doesn't work at least half of the time and the company will not fix it. You're on your own after you're done with the salesman. It is nowhere near as impressive as your salesman says! It

3 years ago

Reply from Vivint

Thank you for your feedback Haley. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Gabriel

My panel is activated but is not working. They haven’t bothered to call me to see what is going on with it. I cannot maneuver anything. I am about to disconnect the service. I would not recommend.

3 years ago

Reply from Vivint

Thank you for your feedback, Gabriel. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Casey Alexander

My family is very pleased with Vivint. Equipment and customer service have been excellent.

3 years ago

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Jose

Vivint staff has been very helpful. BUT my doorbell camera is still malfunctioning even after being serviced

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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debbie garcia

Not happy! Had to pay a few hundred dollars with my internet company to get it to work correctly. Did that but now I cannot open/close garage doors using the app on my phone. Can't get any one to listen and help.

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Tara

They have great salesmen and I like the availability of products. They offer discounts for customers who refer others.

3 years ago

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Verified Customer

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Elva

I like that I can manage everything on my phone. They have great customer service.

3 years ago

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Verified Customer

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Catherine

I like the security panel that they install. I've never had an issue with this company.

3 years ago

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Verified Customer

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Anonymous

I like that I can arm and disarm my system from anywhere I'm at. So far I haven't had any problems with Vivint.

3 years ago

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Ruby

I don't like the way they do business. If you need help with something, they send someone to walk you through it and you have to pay money for that.

3 years ago

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christopher hogan

Hindsight is 20/20 products I bought were overpriced and service itself is overpriced, at this point I just feel trapped.

3 years ago

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Verified Customer

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Emma Conner

I LOVE it!!! Especially when I'm at work and I can always check the camera on my phone

3 years ago

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Donald Taylor

Works well. Generally pleased. Wish there were a few more cameras installed but the system works as advertised

3 years ago

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Jennifer Vazquez

Very Bad! The sales rep lied to me about the cost of equipment and installation, now we have to pay $3,000 for cameras that are not worth that much. I really regret working with this company!

3 years ago

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Charles Davis

Camera review is a little slow, I wish the night vision was a little better, salesman and installer were excellent

3 years ago

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Kathleen Cooper

The alarm is good, customer service is not good. I STILL have not received any Vivint stickers or signs and I've been waiting for weeks.

3 years ago

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Verified Customer

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Saryn

It's been great! I feel safe in my home and love to see when my packages arrive when I'm at work.

3 years ago

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Derrick

It's been a mix. App is sporadic on viewing live feeds and retrieving recordings from door bell camera has also been a hit and miss.

3 years ago

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Verified Customer

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Deborah

They’re so quick to call to see if you are okay when it goes off. It’s good.

3 years ago

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Verified Customer

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Mattie

The system gives me a good visual of what is going on around my house. It gives good protection.

3 years ago

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Verified Customer

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James

Seems to be good. It works through the cell phone. They gave us really easy to follow instructions over the telephone.

3 years ago

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Verified Customer

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Jerry

The system is working fine. It seems to be quality but it’s tough to get it faster. I am happy with it.

3 years ago

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Verified Customer

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Joann

Vivint’s salesman was good. They are easy to contact and it is easy to use. I feel safe.

3 years ago

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Verified Customer

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Pamela

Every time I call them, I am on hold for a half an hour before I talk to someone and then they transfer me to somebody else. They did not keep their promises. It is inconvenient to have to sign in to the app.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Emelia

It works and is nice to have. It’s easy to use all the things and to be able to access it on my phone. I enjoy that.

3 years ago

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Verified Customer

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Sherlonda

If it wasn’t for the contract, I’d cancel. I’m getting false alerts and I was looking for customer service to fix the issue but they were not able to fix the issue.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Josephine

One of our doorbell cameras doesn’t work and it hasn’t worked in two weeks and they haven’t come to fix it. We haven’t had good experiences with them. It doesn’t work.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Lisa

I looked at others and I like what they had. The app is easy to use and that is the best part.

3 years ago

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Verified Customer

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Enrique

Good, high quality equipment. I like that I can control it from my phone. I also like the camera.

3 years ago

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Verified Customer

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Gerald L. Smith

Great customer service. Very professional salesperson. I am very happy with the product.

3 years ago

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Verified Customer

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Jazmine

Not a stellar one. Product failure under 90 days and had to our purchase a replacement to return the system to normal operating service.

3 years ago

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Verified Customer

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Angela Minjarez

They installed the system fast and they went over everything with me. I am pleased with Vivint.

3 years ago

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Verified Customer

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Tim

Easy to use and customizable. It seems to be very reliable. They were very quick to install the system.

3 years ago

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Verified Customer

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Jeannine

I feel safer at night. Nothing has failed. The guy who I talked to made me understand everything.

3 years ago

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Verified Customer

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Leslie

Having Vivint makes you feel better when you leave but the thermostat does not work from my phone or the main panel.

3 years ago

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Taylen

I like the phone app and the price. It doesn’t seem to break. They usually respond quickly.

3 years ago

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Sharon

We were very pleasedwith the salesperson. We have been less than happy with the product and especially with options for communiation and assistance.

3 years ago