Name: Vivint
Rating: 3.5

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Verified Customer

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Mosope Upper Marlboro, MD

Good customer services and quality of service. More discounts on equipment will be good.

3 years ago

Reply from Vivint

Thank you for your feedback, Mosope! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Kelly & James Surmon North Highlands, CA

Several problems. Alarm going off when it wasn't set. Outside cameras doesn't work. Need someone to come to residence and no one comes.

3 years ago

Reply from Vivint

Thank you for your feedback , Kelly. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Barry Wasilla, AK

When we had a problem they were here to fix it quickly and they are very respectful.

3 years ago

Reply from Vivint

Thank you for your feedback, Barry! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Amy Stewart Brooklyn, NY

Not as expected. The camera in my den detects items that I do not see when I review. Sometimes the doorbell camera drops items.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Andrea Green Tulsa, OK

The app will not let me delete a complete days video without clicking each video. It keeps seeing someone in the video area that is not there

3 years ago

Reply from Vivint

Thank you for your feedback , Andrea. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Christie Mc Kinney, TX

Poor, lengthy contract with high price for poor quality equipment. Equipment is not reliable but they still expect you to pay regardless of the lack of performance in their product.

3 years ago

Reply from Vivint

Thank you for your feedback , Christie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Stanton Travis Forney, TX

Goes over and above things to make sure everything works perfectly for you. Easy to use system.

3 years ago

Reply from Vivint

Thank you for your feedback, Stanton! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Diana Demasiado Laredo, TX

Great, mr H is always helpful. Always fast and prompt in answering any questions

3 years ago

Reply from Vivint

Thank you for your feedback, Diana! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Dottie Lockhart, TX

Horrible !!never stays online! never can i access it through my phone due to it being off line, having to pay for extra router and it still doesn't work properly, I'm sorry I referred my friend when I first got it!!

3 years ago

Reply from Vivint

Thank you for your feedback, Dottie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Nita Lee Odessa, TX

We love Vivint. Have been recommending it to others. Clear video. More security.

3 years ago

Reply from Vivint

Thank you for your feedback, Nita! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Maggie Beesley Oak Grove, KY

Poor everything the salesman said was not accurate and we didn't realize till after the install they had drilled into the house we're RENTING when I asked before install we were told there were not modifications to structure

3 years ago

Reply from Vivint

Thank you for your feedback, Maggie. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Andrew Espinosa Canton, MI

I like Vivint but have had some of my sensors fall off there mark. For whatever reason it keeps happening.

3 years ago

Reply from Vivint

Thank you for your feedback , Andrew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Matt Behounek Waukee, IA

It works seamlessly and reliably. I wish there was an option in the app to turn off cameras periodically.

3 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Trinity Seehafer Omaha, NE

Overall, good but I had to remove the doorbell to have a new door installed and they weren't able to send someone to do this.

3 years ago

Reply from Vivint

Thank you for your feedback, Trinity. We appreciate your honesty about your experience with  your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Josh Lockard Vilonia, AR

Great quality security systems. I love the ability to monitor our house from any where

3 years ago

Reply from Vivint

Thank you for your feedback , Josh! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Cynthai Pamplico, SC

Has worked well most of the time, although occasionally it doesn't record a visitor, or is slow to start recording.

3 years ago

Reply from Vivint

Thank you for your feedback , Cynthai. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Velita Jones Greenville, SC

I have been disappointed with the service Vivint has provided my mother. I went on and on how good vivint was and i felt you gave my mom a raw deal with your service.

3 years ago

Reply from Vivint

Thank you for your feedback, Velita. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Sentanel Ulysse Lawrenceville, GA

Not so great. I always have with the cameras, they're not recording all the time. Sometimes, they may over 2 to 3 weeks without recording .

3 years ago

Reply from Vivint

Thank you for your feedback, Sentanel. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Ramana Gudapati Macon, GA

Great excellent customer, excellent video recording, and I am more than happy with my experience

3 years ago

Reply from Vivint

Thank you for your feedback , Ramana! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Meaghan Angelito Memphis, TN

I spend around $90 a month for the one time I actually need a video the company tells me I have to pay for an upgrade for 24/7 video. Literally worst decision I have made buying this garbage.

3 years ago

Reply from Vivint

Thank you for your feedback, Meaghan. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Betty Murdaugh Rowesville, SC

Excellent service at installation; super quick response to alarms(so far only false alarms).

3 years ago

Reply from Vivint

Thank you for your feedback , Betty! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Judy Easterling West Columbia, SC

Great. Your reps have been knowledgeable, caring and I have had great great experiences.

3 years ago

Reply from Vivint

Thank you for your feedback, Judy! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Kelsey Mason Trumann, AR

Not good, awful to get ahold of support. Billing is a nightmare & discounts and reimbursements never showed up. Not worth the time trying to get ahold of someone to handle it. Most regretted purchase of 2020

3 years ago

Reply from Vivint

Thank you for your feedback, Kelsey. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Scott Cheyenne, WY

Can't stand this company all they do is lie about there contracts with hidden fees if they tell you, you have 30 days to cancel service they're lying right to your face you have 3 not 30 days

3 years ago

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Irma Martinez Mesa, AZ

It's a great system, however from time to time when arming and disarming it spins like its struggling to connect.

3 years ago

Reply from Vivint

Thank you for your feedback , Irma. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Cari Diaz Lodi, CA

Not impressed. They were not forthcoming with their pricing and did not follow through with promised incentives. The equipment is easy to use but the camera only records when activated by motion

3 years ago

Reply from Vivint

Thank you for your feedback, Cari. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Ann Taylor New Bern, NC

It has been very good thus far. I have gotten support when I needed it. The system operates well.

3 years ago

Reply from Vivint

Thank you for your feedback, Ann! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Christopher Lange Clarksville, TN

I have felt that it has been a great experience. Quick install and good return service. I wish the MyQ worked.

3 years ago

Reply from Vivint

Thank you for your feedback, Christopher. We appreciate your honesty about your experience with your garage door controller  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Diallo Glass Lansing, MI

Not good at all .. camera night vision got blurry after one month. I was asked to do the repairs befor anyone would come out. Also I have not got my referral cash. Just not happy will be leaving soon!

3 years ago

Reply from Vivint

Thank you for your feedback, Diallo. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Chelsee Savoy Beaumont, TX

Terrible. I don't live at the address and I was told that I have to continue paying on service at a home I do not reside at anymore.

3 years ago

Reply from Vivint

Thank you for your feedback, Chelsee. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Jorge Martinez Laredo, TX

Called to have them come service some of the equipment since it's already malfunctioning and then the technician didn't show up, I didn't get a confirmation email with a scheduled serve and no on called to reschedule.

3 years ago

Reply from Vivint

Thank you for your feedback , Jorge. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Fermin De Hoyos San Antonio, TX

Great experience Excellent service and great technicians then install the alarm in my house

3 years ago

Reply from Vivint

Thank you for your feedback, Fermin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Michael Lindsey Lubbock, TX

Our second go around hasn't been as good as our first. Reaching customer service seems to be next to impossible unless you have more than 1 hour to spend on the phone

3 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Dan Oldham Boise, ID

Door to door sales, was good on the first meeting became increasingly pushy as soon as they made the sale service and communication were extremely poor. Service does not work a good portion of the time, recording sucks.

3 years ago

Reply from Vivint

Thank you for your feedback Dan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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lazaro pedregon Tolleson, AZ

I would never ever recommend you guys to anybody. you guys are over priced and open a account and I wasn't even aware of with a totally different company with $3000 dollars of equipment

3 years ago

Reply from Vivint

Thank you for your feedback Lazaro. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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RUTH OMUNDA Jamestown, NC

I have a security system and I can say that it works very well. I have no complaints so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Robert Durham, NC

To leave home but still be able to view visitors, it gives me a bit more comfort.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Rosie Sands Charlotte, NC

No issues. Pleased with service. Good jobI! Installer was professional and courteous !

3 years ago

Reply from Vivint

Thank you for your feedback, Rosie! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 29th, 2021

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Jennifer Taylors, SC

Not a huge fan. Sorry. The responsiveness of the know it all doorbell to the app is too slow If I could get my $ back I would.

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Lamario Mack Thomasville, GA

The equipment is awesome, The alerts are quick and the hd cameras are of great quality

3 years ago

Reply from Vivint

Thank you for your feedback, Lamario! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Deborah Bradbury Saint Augustine, FL

Horrible company. Completely lied to on more then one instance. Now stuck in a crazy long contract for a product that doesn't even do the one thing I needed it to do. Biggest recommendation, run away!!!

3 years ago

Reply from Vivint

Thank you for your feedback Deborah. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Christian Meyer Miami, FL

The worst alarm system I've ever had. Everything is bad. From customer service to the scanning sales people. I get a tech out and the next day the services don't work. Horrible!!!

3 years ago

Reply from Vivint

Thank you for your feedback Christian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Hailey Grand Bay, AL

Front door camera sucks. It doesn't even pick up when someone's in the yard or on the front porch. And it waits 5 mins later to notify your phone if it does pick up a person.

3 years ago

Reply from Vivint

Thank you for your feedback Hailey. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Turanesh Kirkwood Windsor, CT

You people are scammers. You are scamming hardworking people in a pandemic! This experience has been horrible. I have shared this on all social media outlets with my social media and anyone that will listen!

3 years ago

Reply from Vivint

Thank you for your feedback Turanesh. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Mark

The battery life seems to be good. I like that it is live, professional monitoring of the alarm system.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Michael

The system is high quality. I like the cameras, they are the best thing about Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Melissa

The system is always rebooting but they are always on call and ready to help 24 hours a day in customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Melissa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Luther

Not satisfied at all. It is not working and I cannot get anyone to come out to fix it. I have tried to call and now I just want them to either fix the problem or come and get this thing out of my house.

3 years ago

Reply from Vivint

Thank you for your feedback Luther. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Harriet

I think Vivint is good. Customer support is always available and the pitch was clear.

3 years ago

Reply from Vivint

Thank you for your feedback, Harriet! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Vanessa

Myexperience with Vivint has not been consistent. One service call is positive and the rest are negative- lack of assistance.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021