Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint Smart Home App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Ping Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Element Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Door/window sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion sensor.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint Smart Home App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

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User Reviews

Star Rating

4.0
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3,831 Reviews

Review Breakdown

5 star
58%
4 star
18%
3 star
5%
2 star
3%
1 star
15%

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Alpine Automotive Service

August 22nd, 2017 Yakima, WA

THIS COMPANY TREATS US RIGHT AND TAKES CARE OF ITS CUSTOMERS AND WE HAVENT BEEN BROKEN INTO OR HAD ANY PROBLEMS SINCE SIGNING UP WITH THEM 5 YEARS AGO

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Alpine Automotive Service! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Darren

August 22nd, 2017 Marlinton, WV

This is the absolute WORST company I've EVER had the pleasure of doing business with. Purchased their system for a home I purchased for my kids to attend College. After school was finished, and the last one went on to grad school in another state, we attempted to cancel the service after 3 years. Was told I had to buy out the contract @ $1,400, talk the new owners into taking over their contract or moving the system. New owners didn't want it, so I elected to transfer to my home in the "country". I live in an area that requires satellite internet. Vivint sent a "tech" out to remove the system, left a big hole in the wall of the house we sold, and several small holes, the "tech" said he was quitting that afternoon and didn't have the "plug" to fill the hole(?), we could file a claim with the damage department. Damage department told us that was just normal and we needed to take care of it ourselves if we wanted it fixed(?). I fixed it myself, took a couple trips, 110 miles round trip. Next issue was they had no one to install the system at my home (shocker), but continued to charge the monthly fee. after more phone calls and me telling them my attorney wanted to see the "extra-contractual language", they agreed to terminate the contract, BUT still continued to call me!!!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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david taliaferro

August 22nd, 2017 Lubbock, TX

Doorbell camer goes offline frequently eventhough my wifi camera does not. Did not mention an installation fee and charged $200 but ended up refunding $100 because of screw ups. Cool ideas, not upfront about costs and charged a lot for the equipment 60 months service plan. .

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Nick Caputo

August 22nd, 2017

I've had Vivint for about 8 months. We had an issue with original installation which was quickly corrected. We love the features that the system has. Don't love the price but it seems in line with the competition.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Nick! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Trenton

August 21st, 2017

I had problems at the start but Vivint got things fixed and its working great I've had them about 3 years now and I have expanded the system with cameras and detectors and door locks. Billing is every month like clock work.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Trenton! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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James

August 20th, 2017 Clovis, NM

We have had Vivint for about 4 yrs now. I am super happy with this company. We even got some of our friends to join up. I don't know why they are getting such a bad rap. Customer service has always been good to us. We have had a few accidental set offs with the system.. But the cops show up pretty fast as well as the fire department. I would highly recommend this Company to anyone..

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback James! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Rodney Richards

August 18th, 2017 Royse City, TX

I have had vivint for alittle over a year now. I have been very satisfied so far. Not sure why everyone has bad reviews. So far so good.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rodney! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Salvatore DeMasi

August 17th, 2017 Bridgeport, CT

the service is good but the price per month is way high 54 .00 dollars a month is way to much I'm 67 years old on social security if I had know the price I would have never have gotten the system

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Salvatore! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Kenneth

August 15th, 2017 Sugar Land, TX

I have regretted signing up with Vivint since the beginning. I should have went with my gut and cancelled when it took the company 3 visits just to properly install there products and left a hole in my wall. It has been nothing less than a nightmare from the beginning. Faulty Equipment, always dispatch police even if we put code in system. They even blamed dogs barking for setting off and window break stating a bark and glass break is close to the same pitch. then you have to talk with them and answer seems like 50 questions after you put you code in on the alarm. I do not encourage anyone to choose vivint as the alarm provider. you will regret it.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Kenneth L. Thaxton, Sr.

August 15th, 2017 Dallas, TX

Billing can't keep their wires straight. Draft this month and then skip two, then want to pull three months at a time. Customer service makes agreements that are never honored Tried to cancel service and they require a total buyout of the rest of the contract. Would never recommend this company to anyone.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Donn Carr

August 15th, 2017 Orlando, FL

This should be the Mercedes Benz of home alarm systems by incorporating Wi-Fi, cellular service, cameras, smoke and gas detectors, glass breakage and more onto a platform the user can monitor from around the world, look in, listen in to what is happening. The doorbell camera is a strong selling point. The sales team do an outstanding job of selling all of their features. The sad part is the system does not deliver. You are left with a Mercedes body and a lawnmower engine. The software is out dated, the motherboard operates only on 2G and not 5G - the result is camera performance (among other things) are severely compromised. Even when the home goes into alarm mode, the call to me was totally unacceptable. Sadly, we left ADT for these guys because of ADT's poor service. Their customer service team at all levels do their best, but even the techs will tell you if you see them often enough (and you will as this is a very flawed system) the hardware and software is sorely out of date. Sadly, I am stuck with four more years to tolerate this. Until this potentially solid program is and its many issues are fixed - Buyer Beware!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Donn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Michele Deady-Paano

August 14th, 2017 New York, NY

Our doorbell, which when rung, comes directly to our cell phone; however, whenever I go to answer that doorbell through my cell phone....all I get is the green circle going round and round and round. By the time I'm able to get to the doorbell view, the individual is gone. The lag time between the time the doorbell is rung and the time you get to answer it is too long!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Michele. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Abbe Kanner

August 14th, 2017

I have had this service for about 3 years and have had great customer service. I've had a couple of false alarms where I accidentally set off the system. I got an instant call on my panel and on my cell phone. Issue resolved immediately- Had a key fob break, replaced N/C. Have been happy with service, and product. Not sure why so may bad reviews.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Abbe! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Thomas Mikos

August 12th, 2017

billing and customer service are the worst I have ever seen in a company.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Allan Pederson

August 10th, 2017

This service is about as low as you can get in security have the time the cameras are down you cant lock your doors with your phone . I have had this a little over a year and just as soon as the contract is up it"s going in the garbage where it belongs . So look for something else or buy your own and install it. last but not least THE SERVICE STINKS.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Allan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Sandy Peterson

August 9th, 2017 Des Moines, IA

This company stinks as far as advertising, customer service & especially cancellation. The door-to-door salesman said he was only selling this special offer to a few customers. The sales pitch was, " you will get all the equipment free, & all you have to pay is the one time activation fee of $99 & the monthly fee of 59.99 + tax." This is a 60 months or 5 yr. contract. If you decide to cancel early you either have to find someone else to take over your contract or pay a huge fee, which is the amount you have left to pay for the equipment. So the sales pitch was misrepresented. They have a lot of lawsuits against them. I would highly recommend you not go with Vivint.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Sandy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Bonnie Jean

August 8th, 2017

its just aweful how they rip off their customer and lock them in a long term contract.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bonnie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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mcinlv

August 7th, 2017 Las Vegas, NV

The worst home security company on the planet! Terrible customer service, equipment fails, monthly monitoring rates the very worst. Stay away from this company. Used to be known other different names, have seen lawsuits filed. Do yourself a favor: do not use these people. They are the worst!!!!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Mcinlv. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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AUBREY CASHMAN

August 7th, 2017 Morehead, KY

This company never return your calls we could never get hold of them We requested them after we cancelled the contract within the 3 day period to remove their equipment but 10 days later the equipment is still in my home. PATHETIC SERVICE

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Aubrey. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Dianne Einspahr Haarmeyer

August 7th, 2017

We have had Vivint for 4 yrs. It is easy to operate with the app. We only had one problem with the display panel but was able to rectify it with a phone call. We have only had accidental alarms set off but was immediately contacted through the panel to check our status. Very happy with Vivint.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Dianne! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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Jay SMith

August 6th, 2017 Jeffersonville, IN

worst of all, the company consistently misrepresents itself by not fully disclosing length of contract and ability to get out of said contract. In addition, the company (illegally) puts system in the "credit reference's name, without the knowledge of the credit reference, nor the owner. Now someone who is just giving a favorable reference for someone, is now on the hook for contractual obligation. I'm totally unaware of any plans that are less than $49/mos.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jay. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Jmo

August 5th, 2017 Pacoima, CA

Vivian has been the worst experience I've ever had with an alarm system company. Customer service sucks out loud technical support does not know what you're talking about and nor will they allow you out of your contract when the service is so poor would not refer this to a dog

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jmo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Victoria Groce

August 4th, 2017 Levittown, NY

This was by far theeeeeee very worst!! customer service experience I have ever received with any security system I've owned. I have been a home owner for over 25 years, and have always had my home alarmed. I am sorry I left my previous alarm company and am seriously considering taking the loss and switching back or to another company. Soley on the customer service experience thus far. We only had the alarm system installed less than a month ago. I am in the customer service industry. I would not recommend this company to any one especially not to any of my clients. I was to receive a call back on a Sunday confirming a scheduled time for them to come on that following Tuesday. Sunday came and went. I did not receive the conformation or follow up call. No one came on Tuesday. It is now the following Friday, one week later from the original day that the Sunday call to confirm was scheduled, and I have not heard from anyone in the entire company for any thing . Terrible behavior for any Home Security company attempting to establish and maintain clients. I would continue to share my horrible experience with Vivint, unfortunately, I am limited here to space and time. Continue looking for a home security system.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Victoria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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JoAnna

August 3rd, 2017 IL

Customer services is horrible! All they care about is money. Our system hasn't worked for over 6 months now and when we try to get someone to come out and look it they won't send anyone. They just want us to keeping paying. I've even tried the online customer service and have had no response from them either. I wouldn't recommend this company and I will be terminating my services ASAP! STAY AWAY!!!!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback JoAnna. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Doug Williams

August 2nd, 2017 Virginia Beach, VA

I have had nothing but good service from this company. I had my cameras taken out and was credited the cost.( Nothing wrong with the cameras I just didn't use them). I had my outside signs replaced because the color faded. My smoke detectors have gone off several times and the" Vivint" monitoring team responded from the wall speaker box making sure we were ok. The premiums are comparable to other security services in this area.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Doug. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Shawn

August 2nd, 2017

Hands down the worst and most under trained customer service I've ever dealt with. I was simply trying to take over an existing system that was in the house i bought. The team at vivint made is so drawn out and difficult, that I said **ck it, I'd rather get robbed than deal with this half as* outfit. Complete joke of a company.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Shawn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Bill Christy

August 2nd, 2017 Tucson, AZ

I have had Vivint for 5 to 6 years now. I have had very few issues. all of the issues were small and were resolved in a timely manner by Vivint.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

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RCR

August 2nd, 2017 Anchorage, AK

Worst company in the world. I would never do business with them. They are pushy and don't deliver. I tried to cancel and followed the procedures, they still billed me. I wouldn't trust them to clean outhouses.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback RCR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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DONALD A POTTS

July 30th, 2017

I was led to believe this company was associated with ADT. After I found out otherwise, I stayed with the company, about two years, now. Haven't had any problems - they are very prompt in contacting me when the steaks in the oven start smoking!

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Donald. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Jamosi

July 29th, 2017 Chicago, IL

I HATE VIVINT THEIR CUSTOMER SERVICE "SUCKS" THEIR PRODUCT "SUCKS" EVERYTHING ABOUT THEM "SUCKS" BUYER BEWARE...I'VE HAD THEM FOR 2 YEARS MY HOUSE WAS BROKEN INTO AND IT TOOK THEM FOREVER TO CALL THE POLICE...WE COMPLAINED..WE THREATENED AND THEY GAVE US A PAD FOR OUR GARAGE. LIKE REALLY..THEY ARE SO UNPROFESSIONAL I COULD GO ON AND ON...UGH

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jamosi. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Ted Johannssen

July 27th, 2017

Was charged full price for camera, $400.78, it was to be monthly bill out at $5.00. They charged my account, caused over draft, has taken 4 calls to get this resolved. Now 4 days later still waiting my money return. The e-mail for e-signature has to date not arrived for adding the extra camera. They don't know why. As soon as I get my money back. I will cancel the contract and have them get back in to take their equipment out.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Ted. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Bernie

July 22nd, 2017 Grand Island, NE

I had a salesman almost force his way into my house. A year or so later they came back. I don't know how I let them talk me into it. Shortly after it was installed it started acting up. They want $49.00 to come to fix something that never worked. I told them if I paid them $49.00 it would be to take it out. IT NEVER HAS WORKED RIGHT. Last time two of their devices failed. I told them I wasn't going to pay them to fix it. They told me they would waive the $49.00 charge then added to my bill anyway. DON'T BUY

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bernie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Justin Dane

July 21st, 2017 Las Vegas, NV

Pushy sales person said they were installing systems for free. I asked if there were monthly fees and was told no. Total lies. After 45 minute pitch, sales guy dropped $99 install and $86/month for 60 months which is over $5,000. I said no, but pushy liar wouldn't leave. They better never set foot on my property again.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Justin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Trish

July 20th, 2017

We had a Vivint alarm installed in October, by November it didn't work and would be 3 weeks before a tech could come. We were still billed for the month that it didn't work. at least 2-3 times a month the system went offline and took an hour or so with customer service on the phone to fix it. Multiple time a tech had to be sent out (they charge a fee that we weren't told about). Each time it was out we also had no doorbell. Several techs were an hour after the scheduled window. A few didn't fix the issues. After over 20 calls, 3 panels, and 6 techs (the last didn't show) all in less than 8 months, Vivint finally agreed to cancel our contract. Now lets see if the tech shows on time to pull the system.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Trish. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Grace Brown

July 18th, 2017 Louisville, KY

I have an attorney because they are scamming me. Say I have a verbal agreement. I am going to report them to attorney general, BBB, and try and get a class action suit against them

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Grace. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Rodney Thurman

July 17th, 2017

When my motion sensor went out they came in and just cut out all of my system and installed they wireless and told me my power supply was bad, I had checked it with my O Scope and there was nothing wrong with my system, I ask the Tech what experience he had in Electronics and he said none.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rodney. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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PatH

July 13th, 2017 Marysville, WA

Garbage customer service for changing services... Very sore losers with no moral convictions....

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback PatH. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

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Russ Brown

July 13th, 2017 Abilene, TX

We initially installed this system on the advise of a neighbor. Now I wished I had done more homework. As a Retiree I am on a fixed income and the $69.27 monthly fees are about $20 higher than the average. We have a basic system installed with no cameras and two automatic door locks. I have checked with the company and requested pricing adjustment to bring the pricing more in line with their competitors but all I got was a 48 month guarantee for $50.99, not the reduction I am looking for. If they won't work with me then I plan on going with a different vendor like Simply Safe or other lower cost company.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Russ. We appreciate you letting us know about your experience. If there is anything that we might be able to assist with regarding your system please contact our chat team at this link:

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Jon L McFarland

July 12th, 2017 Brunswick, OH

My main panel stopped working so they replaced it with one that doesn't communicate with my secondary panel. Told me that the panel that I need is in Beta with no scheduled release date. My system is useless. Customer service blames me for requesting a new panel. Never go with Vivint.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Jon. If there is anything that we might be able to assist with regarding your system at this time please contact our chat team through this link:

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Ikechukwu Christian Ezeofor

July 12th, 2017

LISTEN! DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN START BREAKING THE SYSTEMS THEY INSTALLED IN YOUR HOME. LISTEN!! DO YOURSELF THE FAVOR AND LOOK ELSEWHERE. IF YOU IGNORE THE CRY OF ALL THE HELPLESS CUSTOMERS THAT ARE STUCK WITH THIS COMPANY BECAUSE OF A STUPID CONTRACT THEY MADE THEM SIGN, THEN YOU WILL BE RUNNING DOWN HERE IN NO TIME TO CRY AS WELL.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Ikechukwu. If there is anything that we might be able to assist with regarding your system, please contact our chat support team using this link:

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CS

July 10th, 2017 TX

This company has the worst customer service/product service that I have ever seen. My Panel blanked out and they unable to send any one out for repair for 6 days. No ones home should be unprotected for that long if they are paying for a service. They focus on sales and is unable and unwilling to service the product after they have made the sale. They have very few service people and a bunch of sale people running around all over the place. I would give them 00.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback CS. We appreciate you letting us know about your experience in scheduling an appointment. If there is anything that we might be able to assist with now, please contact our chat support team using this link:

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Pekka Maattanen

July 5th, 2017

I was pressured into purchasing this home security system by a very savvy salesperson who clearly wanted to make the sale. I gave in when I was assured that I could cancel with no obligations and a full refund within a 10 day trial period, recognizing that this would allow me to see if the system was suitable for my needs. I found it was not what I needed and the monthly cost was too high for the service provided. Upon cancelling, my system was efficiently uninstalled, and having paid the full price for the system up front, I was told I would be reimbursed within 15 days. It has been over a month and still no re-imbursement. After repeated weekly calls to VIVINT, I have been greeted by different very courteous customer service representatives who have assured me that my refund is being "worked on" but still no money. The time for refund was extended from "5 business days needed for processing" to "5-10 business days", but it has been well over this amount of time. Having paid up front, the cost was just under $1000 for the system (after I modified it slightly from the original purchase that included a duplicate of a device which I was charged for, but then refunded for much more efficiently). By now the interest on this amount would be substantial, so I wonder why VIVINT is clinging to my money still after I no longer have the system in my home?

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Pekka. We appreciate you letting us know about this issue and we hope that your concerns have all been addressed.

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M Stewart

July 5th, 2017 Morgantown, WV

I have given this company a three for customer service instead of a zero because the call center technicians were pleasant on the telephone, even though the couldn't resolve the issue. I have been a customer since 2009 and never had a problem with the old system that was tied to a landline. I upgraded to the "smart panel" -- a pricey upgrade but I thought it would be worth the investment because it would work with my iPhone via an app. For the app to work, the "smart panel" has to work. The install occurred on June 15, 2017 and the system stopped working on June 29, 2017. I have made numerous calls to the technical support line and customer service and they have yet to even schedule an appointment for a repairman to come fix or repair the panel (7 days and counting). It could not be repaired remotely. I will be cancelling my service and demanding a refund.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback M. We would love to look into any issues you are experiencing with your system and app. When you have a chance, contact our chat team using this link:

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Cathy Lauer

July 5th, 2017

We were customers for 3.5 years. After I canceled service, we continued to be billed for 4 months = $246. I have called repeatedly and continue to get the run around. Customer service acts like I am speaking a foreign language and they have no idea why the last 10 people I spoke with didn't do what they were supposed to do but this time they promise they are taking care of it. I consider this deliberate over billing a form of theft. I have received one refund for $198 and now awaiting additional refund of $66.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Cathy. We appreciate you letting us know about your experience.

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Leonard Williams

July 5th, 2017 Gonzales, LA

Decent service but overall tech response is horrible. Addons to system are very expensive

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Leonard. We would love to look into your concerns further. Please contact our chat support team using this link:

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Alex Rich

July 3rd, 2017 Belleville, MI

The product is good, if fact the project is very good and the warranty is lifetime. However, worst customer experience yet and service is not really worth it for what you pay. You can get better cellular monitoring rates than what they have. They also don't tell you that it is a 60 month contract to start at least it was when i started. Yes they change $59.99 if you have at-least one z-wave equipment and they monitor it for you. What is the two way communication for it they won't help you and just have you call customer service who will inform you that there is a service charge if a technician is sent out. If you like a smart home, go the DIY route and get the cheaper monitoring service.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Alex. We would love to look into any issues that you are experiencing with your system. Please contact our chat team using this link:

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Kris P

June 22nd, 2017 Pomona, CA

I found it interesting that it is advertised here for $39.99 a month, and I'm charged $59.99 a month. Yes, $20 more a month does make a difference [especially for a retired widow, who is also a veteran, having spent over 10 months in the Air Force]. AND, the salesman conveniently just "forgot" to tell me there was a 4 year contract! The system seems to work ok, though, for some reason, not all "visitors" are recorded on the camera clips. [It DOES get all the shadows of the leaves moving in the wind, and car headlights passing the house] Yes, I have gone over the sensitivity, and it almost always gets ME coming and going [occasionally not, I don't care about it showing me; but it often doesn't show when packages are delivered - therefore, it may not show someone stealing a package. When I have a problem, someone always answers on the monitor, but then they usually tell me to call in with problems.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kris. If there is anything that we might be able to assist with regarding your system, contact our chat support team using this link:

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Kathy Fosbrink

June 20th, 2017 Elizabeth, PA

We have had Vivint for over 4 yrs and are very satisfied with their service. Have never had any bad things happen but did set our alarm off twice by accident ( Didn't get to it in time to turn off coming in our house ) and they called immediately to make sure everything was ok

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kathy! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to some really great perks. You can reach them directly through this link:

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Marylou

June 20th, 2017 Hobbs, NM

We had moni and vivint came to our house and my husband thought it was a good idea to go with vivint so, the salesman said they would pay off our contract with moni so, we called moni they emailed us the amount which was $3,942.00 so the salesman said no it was to much money they offered us $700. Towards our contract with moni or cancel with vivint wihich I understand and agreed to cancelled with vivint so, the technician came and took all the equipment including our panel and other items that belong to moni ,next day moni came in to install their equipment back and asked for the panel and other items I, told them the other guy had taken them I called the technician from vivint to ask him for the items he said I didn't take them maybe the guys that installed your equipment took them and he would ask him when he came back from vacation.. so needless to say we ended up paying $200. To moni for the equipment their technician took.. send moni an email with the bill and they have not answered back... so be ware of the technicians .

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Marylou. We appreciate you letting us know about this situation.

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kim

June 19th, 2017

i have had the most horrible experience with trying to get Vivint to come out and service my failed equipment and they do not care. My panel just blacked out on a Tuesday 6/14 last week, I called them early wednseday morning and they attempted to trouble shoot it over the phone when that didnt work they said they could send a tech out 8-days later i expressed to them that that was unaceptable for me to be without security protection for that long. When my panel blanked out, so did all the camera's, the chimes and my mobile phone app. They said they would escalate my request for a tech. today is Monday 6/19, and no one has called me at all about my failed service and when i call them daily they make excuses and still no one calls me back. This has been so tiring and worrisome becusae i am being ignored and I even begged them to please care about my safety and my families safety. No one cares at Vivint.

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Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kim. We would love to look into any concerns that you are having with your system. When you have a chance, contact our chat support team using this link: