- Vivint
Vivint
check_circle VerifiedVivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Go Directly to Vivint Smart Home Customer Reviews
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The Good
- Vivint Product Ecosystem
- Professional Installation
- 24/7 Professional Monitoring
- Vivint Equipment Warranty
- Compatibility with Smart Home Devices
- Product Financing
- Vivint App
- Vivint Outdoor Camera Pro with Smart Sentry™
Vivint Product Ecosystem
Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
- Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
- Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
- Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
- Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
- Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
- Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
- Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
- Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
- Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
- Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
- Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
- Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
- Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
- Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
- Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.
Professional Installation
The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
24/7 Professional Monitoring
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
Vivint Equipment Warranty
All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.
Compatibility with Smart Home Devices
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Product Financing
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
Vivint App
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint Outdoor Camera Pro with Smart Sentry™
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
The Bad
- $99 Moving Fee
- Lengthy Contracts
- Vivint Home Security Cost
$99 Moving Fee
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Lengthy Contracts
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Vivint Home Security Cost
Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
The Bottom Line
Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.
In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time.
Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above.
A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit.
You can find Vivint security reviews located below if you want to learn more about the customer experience.
Call our recommended rep over at Vivint below.
1-(855) 866-8028
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
Message from
Vivint
User Reviews
Star Rating
5,757 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Michael
Very happy with them, they are dependable and I've had no problems at all. They've been very good to work with the last 10 years.
Reply from Vivint
Feb 01, 2020
Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Michael
Whenever I am not here, it protects my home. I don't like that when something goes wrong, they charge you 50 dollars.
Reply from Vivint
Feb 01, 2020
Thank you, Michael, for your feedback! We appreciate you letting us know about your experience and honesty about our system and services. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Marilyn
The ease of using the system. Customer service has been excellent. The system is in excellent condition and is easy to use.
Reply from Vivint
Feb 01, 2020
Thank you, Marilyn, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
D
They're always attentive and responding to calls. The camera clarity is pretty good and also the wifi abilities are too.
Reply from Vivint
Feb 01, 2020
Thank you for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Charles
They're really fast, my wife accidentally set off the alarm and they called the house real quick to ask if we had a fire or a problem. The cameras are good and the phone app is great.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Charles! We appreciate you letting us know about your experiences with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Twymon
It's a great experience for me being able to use my app to see anybody around my house. It is the best security for me and my family as far as I know.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Twymon! We appreciate you letting us know about your experience with us so far. It is good to know that you're enjoying your app access. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Samuel
It's dependable. I haven't had any problems with it. I like that you can set it from the outside so I don't forget to turn it. I also like the doorbell camera. Sometimes I don't get the correct of complete answer from customer support.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Samuel! It is so good to know that you're enjoying your system and the app. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
James
One of their customer loves his experience and showed me his products and it inspired me to look into them. I like that I can check on things on my iphone. It is super easy and the well informed technician showed me how to use the product. It all works good, I just need a technician to shoe me the correct batteries, I can't seem to find the correct ones.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback James! If you find that you have any questions about your system check out our support site using this link:
Verified Customer
Trudi
I like their service. They are quick and efficient and get problems solved. It works the way it should and I like the speech panel.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Trudi! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Roy
Customer service is nice, they took care of me and answer all my questions. It's been working pretty good for me.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Roy! We appreciate you letting us know about your experience with us and with your system. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Mary
It gives me peace of mind because I know that they are there if I needed them. They truly are on the minute with you when the alarm goes off, even if it is a false alarm. When it is a false alarm, they are very pleasant and helpful. I am satisfied, it meets my needs.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Mary! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Debra
When the alarm goes off, they are right on it so I have no complaints.
Verified Customer
Sue
I feel secure and one time I had trouble and I called and they helped me get it worked out because it is easy to operate.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Sue! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Tamara
You really get a lot for the money you are paying. You can monitor it from your phone if you are out of town. It is very high tech. Anytime we need any anything or have questions, they were right on it with no problems and they'll fix problems.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Tamara! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Monica
They are very reliable and dependable and quick with responses. The only downside is the battery concept but other than that it is a good security system.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Monica! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Steve
Very good. I like the cameras and I am very pleased with the service and everything. Customer service does not hurry you through the process and they take the time to make sure all your questions are answered and I feel very good about talking to them. I am getting a lot of bang for my buck and once the equipment is paid off, it is about thirty dollars cheaper than ADT with better features.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Steve! We appreciate you letting us know about your experience with your system. It is great to know how you're enjoying your system. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Patti
Every time there is a problem, they are very understanding and competent. Any minor problems and customer service easily walks me through it. They definitely look out for me as a customer. I have referred 3 of my friends to Vivint and they are happy with it also.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Patti! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Marie
Technicians are usually professional and knowledgeable on what to do. They are also kind and compassionate.
Reply from Vivint
Aug 10, 2020
Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Verified Customer
Marilynn
The technology is advance and this system is good for me. It is convenient and easy to use and the price is good. Customer service is the best.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Marilynn! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Bernard
I like the fact I had a panel that couldn't be cut off and it still works if the electricity isn't working. I feel I have peace of mind because our house had been broken in before. It is nice to know that I can turn it on with my phone. Trying to get customer service doesn't always work and we have had some issues with the batteries. It would also be nice to have a picture on the panel but that is a petty thing, it just would be nicer.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Bernard! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Pazie-Mae
We greatly appreciate that they give good service and it had worked without any issues.
Verified Customer
Bobby
Dependable and professional service people and I've been them for four years now.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Bobby! We appreciate you letting us know about your experience with us through the years. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Julio
The only thing is that I wish they would lower the price on different product because I wanted to get an upgrade and it was kind of expensive. Other than that they have good products and it is good quality and I have never had a problem with it.
Reply from Vivint
Feb 01, 2020
Thank you, Julio, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code (which can lead to great perks) using this link:
Verified Customer
Laura
I feel safer with it but they don't have the answers I need sometimes like sometimes my alarm beeps at night with no reason.
Reply from Vivint
Feb 01, 2020
Thank you, Laura, for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code and for help with any concerns with they system using this link:
Verified Customer
Robert
We've had some problems but tech support has always tried to help us out when ever we've had problem and so far it's been good.
Reply from Vivint
Feb 01, 2020
Thank you, Robert, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Anthony
Affordable and gives me peace of mind when I am not at home because I can check it on my phone and stuff.
Reply from Vivint
Feb 01, 2020
Thank you, Anthony, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Delores
I don't have to worry about anybody breaking in. They came out and took care of my problem because the person who installed in did not put batteries in my back door like it was supposed to have but they fixed when we figured it out.
Reply from Vivint
Feb 01, 2020
Thank you for your feedback, Delores! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
James
I like most everything they have online. As long as you keep the batteries up, you are in pretty good shape. They're always here to help. I can easily contact support.
Reply from Vivint
Feb 01, 2020
Thank you for your feedback, James! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
George
We're satisfied with what we have. They've always been helpful when I've called and are very reliable. The only is you have to change the batteries, which is normal maintenance.
Reply from Vivint
Feb 01, 2020
Thank you, George, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Leanne
They always monitor and call if the alarm goes off and it is super convenient to use. I like that I can access features via my phone.
Reply from Vivint
Feb 01, 2020
Thank you, Leanne, for your feedback! If you find that you have any questions about your system check out our support site using this link:
Verified Customer
Courtney
It looks cool and it works pretty cool in my house.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Courtney! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Marylou
Vivint is convenient and easy to use and reliable so far. They have been very helpful to me and very prompt.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Marylou! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
James
It does the job and I like my cameras, though the price of installation was extremely pricey. Whenever I am in need of service, they'll always come.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback James! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Daniel
They're excellent, one time we had a power outage and they contacted us because our smoke detector was off. They also moved the box for us when we remodeled our kitchen.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Daniel! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Walter
I like all the different features that they have. The equipment is working fine but you do have to pay an extra twenty dollars for it so you really have to bills.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Walter! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Jane
I'm not as protected as I would have wisher, that really isn't Vivint's fault, it's just all that I could afford. What I have is adequate and I wish I could afford the upgrade. Everything I have asked them to do, they've been right on. They are very courteous and willing to help.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Jane! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Richard
Normally they take care of problems rather quickly but I am not completely satisfied with the doorbell camera but I like the actual security portion of it.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Richard! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Christine
I had a few problems with ADT so I switched and I've had no time with Vivint. The house is protected and if there is ever an issue, they've been great and take care of it quickly. I've never had a problem other than changing the battery. I am happy with the overall service.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Christine! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
Verified Customer
Elsie
The feeling of safety I am very satisfied with. I am very pleased with the service quality. They are very responsive whenever there is error detection.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback Elsie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Marilyn
Vivint is great. Customer service is quick to respond.
Verified Customer
Becky
I've had issues with the door lock and the panel not working together and I've had technicians out and it still doesn't work properly. I like the camera.
Reply from Vivint
Jan 24, 2020
Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock and panel further. Please contact our chat support team at your convenience using this link:
Verified Customer
Derrick
The smart panel is the best and it's easy to use and to navigate. Whenever I call, they resolve my issues.
Reply from Vivint
Feb 01, 2020
Thank you for your feedback, Derrick! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Kevin
Staff was friendly but they always say they are going to send emails in five minutes and it takes five days. There is a lot fixing that needs to be done. Sometimes the camera is laggy and some of the time it doesn't even work.
Reply from Vivint
Feb 01, 2020
Thank you, Kevin, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera and response times further. Please contact our chat support team at your convenience using this link:
Verified Customer
John
It's nice that somebody is at the other end of the line and that real people deal with it. The security is a little pricey but they respond right away.
Reply from Vivint
Feb 01, 2020
Thank you, John, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
Michael
They are reasonable and helpful and the equipment works and is reliable.
Reply from Vivint
Feb 01, 2020
Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
Verified Customer
Frank
It feels nice feeling secure and that it alerts somebody. They always answer questions. The battery doesn't always work.
Reply from Vivint
Feb 01, 2020
Thank you for, Frank, your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team for any issue with batteries and to get your referral code using this link:
james thurman
I was a customer with Vivint for 8 years and decided to cancel services to cut down on some expenses. Upon my request to cancel services they attempted to keep my business by offering lower rates, which were discounted more than 50% of what I had been paying this whole time. I finally told them all I wanted to do was cancel, then I was told that they would send me a form by email and to copy it and add that I wanted to cancel my service and that would be it. I did as requested and never heard another word from them other than more offers via email to continue service at a discounted rate. I check my bank account regularly and on the 16th there was another charge of the full amount taken out. They say it is policy to take 30 days to cancel, per contract but I am not in a contract with them. I pay as I go, but they still would not refund the amount. I am contacting my bank to cease all payments to Vivint and disputing the last one.
Reply from Vivint
Feb 01, 2020
Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Verified Customer
Valerie Ward
Customer service is tops and the system alerts are great.
Reply from Vivint
Feb 15, 2020
Thank you for your feedback Valerie! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:
Verified Customer
David Galletti
Best Company, Best service, any time the alam goes off they communicate with you so you know they are there, not like the other one I had.
Reply from Vivint
Feb 15, 2020
Thank you for your feedback David! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks. using this link:
Verified Customer
Sam
At the moment it not working trying to reboot it
Reply from Vivint
Feb 15, 2020
Thank you for your feedback Sam. We appreciate you letting us know about what is going on with your panel. We would love to look into your concerns with your system further. Please contact our chat support team using this link: