Vivint

THIS COMPANY TREATS US RIGHT AND TAKES CARE OF ITS CUSTOMERS AND WE HAVENT BEEN BROKEN INTO OR HAD ANY PROBLEMS SINCE SIGNING UP WITH THEM 5 YEARS AGO

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Alpine Automotive Service! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

This is the absolute WORST company I've EVER had the pleasure of doing business with. Purchased their system for a home I purchased for my kids to attend College. After school was finished, and the last one went on to grad school in another state, we attempted to cancel the service after 3 years. Was told I had to buy out the contract @ $1,400, talk the new owners into taking over their contract or moving the system. New owners didn't want it, so I elected to transfer to my home in the "country". I live in an area that requires satellite internet. Vivint sent a "tech" out to remove the system, left a big hole in the wall of the house we sold, and several small holes, the "tech" said he was quitting that afternoon and didn't have the "plug" to fill the hole(?), we could file a claim with the damage department. Damage department told us that was just normal and we needed to take care of it ourselves if we wanted it fixed(?). I fixed it myself, took a couple trips, 110 miles round trip. Next issue was they had no one to install the system at my home (shocker), but continued to charge the monthly fee. after more phone calls and me telling them my attorney wanted to see the "extra-contractual language", they agreed to terminate the contract, BUT still continued to call me!!!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Doorbell camer goes offline frequently eventhough my wifi camera does not. Did not mention an installation fee and charged $200 but ended up refunding $100 because of screw ups. Cool ideas, not upfront about costs and charged a lot for the equipment 60 months service plan. .

Reply from Vivint

Mar 08, 2020

Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I've had Vivint for about 8 months. We had an issue with original installation which was quickly corrected. We love the features that the system has. Don't love the price but it seems in line with the competition.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Nick! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

I had problems at the start but Vivint got things fixed and its working great I've had them about 3 years now and I have expanded the system with cameras and detectors and door locks. Billing is every month like clock work.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Trenton! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

We have had Vivint for about 4 yrs now. I am super happy with this company. We even got some of our friends to join up. I don't know why they are getting such a bad rap. Customer service has always been good to us. We have had a few accidental set offs with the system.. But the cops show up pretty fast as well as the fire department. I would highly recommend this Company to anyone..

Reply from Vivint

Mar 08, 2020

Thank you for your feedback James! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

I have had vivint for alittle over a year now. I have been very satisfied so far. Not sure why everyone has bad reviews. So far so good.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rodney! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

the service is good but the price per month is way high 54 .00 dollars a month is way to much I'm 67 years old on social security if I had know the price I would have never have gotten the system

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Salvatore! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

I have regretted signing up with Vivint since the beginning. I should have went with my gut and cancelled when it took the company 3 visits just to properly install there products and left a hole in my wall. It has been nothing less than a nightmare from the beginning. Faulty Equipment, always dispatch police even if we put code in system. They even blamed dogs barking for setting off and window break stating a bark and glass break is close to the same pitch. then you have to talk with them and answer seems like 50 questions after you put you code in on the alarm. I do not encourage anyone to choose vivint as the alarm provider. you will regret it.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Billing can't keep their wires straight. Draft this month and then skip two, then want to pull three months at a time. Customer service makes agreements that are never honored Tried to cancel service and they require a total buyout of the rest of the contract. Would never recommend this company to anyone.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

This should be the Mercedes Benz of home alarm systems by incorporating Wi-Fi, cellular service, cameras, smoke and gas detectors, glass breakage and more onto a platform the user can monitor from around the world, look in, listen in to what is happening. The doorbell camera is a strong selling point. The sales team do an outstanding job of selling all of their features. The sad part is the system does not deliver. You are left with a Mercedes body and a lawnmower engine. The software is out dated, the motherboard operates only on 2G and not 5G - the result is camera performance (among other things) are severely compromised. Even when the home goes into alarm mode, the call to me was totally unacceptable. Sadly, we left ADT for these guys because of ADT's poor service. Their customer service team at all levels do their best, but even the techs will tell you if you see them often enough (and you will as this is a very flawed system) the hardware and software is sorely out of date. Sadly, I am stuck with four more years to tolerate this. Until this potentially solid program is and its many issues are fixed - Buyer Beware!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Donn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Our doorbell, which when rung, comes directly to our cell phone; however, whenever I go to answer that doorbell through my cell phone....all I get is the green circle going round and round and round. By the time I'm able to get to the doorbell view, the individual is gone. The lag time between the time the doorbell is rung and the time you get to answer it is too long!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Michele. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I have had this service for about 3 years and have had great customer service. I've had a couple of false alarms where I accidentally set off the system. I got an instant call on my panel and on my cell phone. Issue resolved immediately- Had a key fob break, replaced N/C. Have been happy with service, and product. Not sure why so may bad reviews.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Abbe! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

billing and customer service are the worst I have ever seen in a company.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

This service is about as low as you can get in security have the time the cameras are down you cant lock your doors with your phone . I have had this a little over a year and just as soon as the contract is up it"s going in the garbage where it belongs . So look for something else or buy your own and install it. last but not least THE SERVICE STINKS.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Allan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

This company stinks as far as advertising, customer service & especially cancellation. The door-to-door salesman said he was only selling this special offer to a few customers. The sales pitch was, " you will get all the equipment free, & all you have to pay is the one time activation fee of $99 & the monthly fee of 59.99 + tax." This is a 60 months or 5 yr. contract. If you decide to cancel early you either have to find someone else to take over your contract or pay a huge fee, which is the amount you have left to pay for the equipment. So the sales pitch was misrepresented. They have a lot of lawsuits against them. I would highly recommend you not go with Vivint.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Sandy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

its just aweful how they rip off their customer and lock them in a long term contract.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bonnie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

The worst home security company on the planet! Terrible customer service, equipment fails, monthly monitoring rates the very worst. Stay away from this company. Used to be known other different names, have seen lawsuits filed. Do yourself a favor: do not use these people. They are the worst!!!!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Mcinlv. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

This company never return your calls we could never get hold of them We requested them after we cancelled the contract within the 3 day period to remove their equipment but 10 days later the equipment is still in my home. PATHETIC SERVICE

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Aubrey. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

We have had Vivint for 4 yrs. It is easy to operate with the app. We only had one problem with the display panel but was able to rectify it with a phone call. We have only had accidental alarms set off but was immediately contacted through the panel to check our status. Very happy with Vivint.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Dianne! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

worst of all, the company consistently misrepresents itself by not fully disclosing length of contract and ability to get out of said contract. In addition, the company (illegally) puts system in the "credit reference's name, without the knowledge of the credit reference, nor the owner. Now someone who is just giving a favorable reference for someone, is now on the hook for contractual obligation. I'm totally unaware of any plans that are less than $49/mos.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jay. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Vivian has been the worst experience I've ever had with an alarm system company. Customer service sucks out loud technical support does not know what you're talking about and nor will they allow you out of your contract when the service is so poor would not refer this to a dog

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jmo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

This was by far theeeeeee very worst!! customer service experience I have ever received with any security system I've owned. I have been a home owner for over 25 years, and have always had my home alarmed. I am sorry I left my previous alarm company and am seriously considering taking the loss and switching back or to another company. Soley on the customer service experience thus far. We only had the alarm system installed less than a month ago. I am in the customer service industry. I would not recommend this company to any one especially not to any of my clients. I was to receive a call back on a Sunday confirming a scheduled time for them to come on that following Tuesday. Sunday came and went. I did not receive the conformation or follow up call. No one came on Tuesday. It is now the following Friday, one week later from the original day that the Sunday call to confirm was scheduled, and I have not heard from anyone in the entire company for any thing . Terrible behavior for any Home Security company attempting to establish and maintain clients. I would continue to share my horrible experience with Vivint, unfortunately, I am limited here to space and time. Continue looking for a home security system.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Victoria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Customer services is horrible! All they care about is money. Our system hasn't worked for over 6 months now and when we try to get someone to come out and look it they won't send anyone. They just want us to keeping paying. I've even tried the online customer service and have had no response from them either. I wouldn't recommend this company and I will be terminating my services ASAP! STAY AWAY!!!!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback JoAnna. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I have had nothing but good service from this company. I had my cameras taken out and was credited the cost.( Nothing wrong with the cameras I just didn't use them). I had my outside signs replaced because the color faded. My smoke detectors have gone off several times and the" Vivint" monitoring team responded from the wall speaker box making sure we were ok. The premiums are comparable to other security services in this area.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Doug. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Hands down the worst and most under trained customer service I've ever dealt with. I was simply trying to take over an existing system that was in the house i bought. The team at vivint made is so drawn out and difficult, that I said **ck it, I'd rather get robbed than deal with this half as* outfit. Complete joke of a company.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Shawn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I have had Vivint for 5 to 6 years now. I have had very few issues. all of the issues were small and were resolved in a timely manner by Vivint.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Worst company in the world. I would never do business with them. They are pushy and don't deliver. I tried to cancel and followed the procedures, they still billed me. I wouldn't trust them to clean outhouses.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback RCR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I was led to believe this company was associated with ADT. After I found out otherwise, I stayed with the company, about two years, now. Haven't had any problems - they are very prompt in contacting me when the steaks in the oven start smoking!

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Donald. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I HATE VIVINT THEIR CUSTOMER SERVICE "SUCKS" THEIR PRODUCT "SUCKS" EVERYTHING ABOUT THEM "SUCKS" BUYER BEWARE...I'VE HAD THEM FOR 2 YEARS MY HOUSE WAS BROKEN INTO AND IT TOOK THEM FOREVER TO CALL THE POLICE...WE COMPLAINED..WE THREATENED AND THEY GAVE US A PAD FOR OUR GARAGE. LIKE REALLY..THEY ARE SO UNPROFESSIONAL I COULD GO ON AND ON...UGH

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jamosi. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Was charged full price for camera, $400.78, it was to be monthly bill out at $5.00. They charged my account, caused over draft, has taken 4 calls to get this resolved. Now 4 days later still waiting my money return. The e-mail for e-signature has to date not arrived for adding the extra camera. They don't know why. As soon as I get my money back. I will cancel the contract and have them get back in to take their equipment out.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Ted. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I had a salesman almost force his way into my house. A year or so later they came back. I don't know how I let them talk me into it. Shortly after it was installed it started acting up. They want $49.00 to come to fix something that never worked. I told them if I paid them $49.00 it would be to take it out. IT NEVER HAS WORKED RIGHT. Last time two of their devices failed. I told them I wasn't going to pay them to fix it. They told me they would waive the $49.00 charge then added to my bill anyway. DON'T BUY

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Bernie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Pushy sales person said they were installing systems for free. I asked if there were monthly fees and was told no. Total lies. After 45 minute pitch, sales guy dropped $99 install and $86/month for 60 months which is over $5,000. I said no, but pushy liar wouldn't leave. They better never set foot on my property again.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Justin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

We had a Vivint alarm installed in October, by November it didn't work and would be 3 weeks before a tech could come. We were still billed for the month that it didn't work. at least 2-3 times a month the system went offline and took an hour or so with customer service on the phone to fix it. Multiple time a tech had to be sent out (they charge a fee that we weren't told about). Each time it was out we also had no doorbell. Several techs were an hour after the scheduled window. A few didn't fix the issues. After over 20 calls, 3 panels, and 6 techs (the last didn't show) all in less than 8 months, Vivint finally agreed to cancel our contract. Now lets see if the tech shows on time to pull the system.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Trish. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

I have an attorney because they are scamming me. Say I have a verbal agreement. I am going to report them to attorney general, BBB, and try and get a class action suit against them

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Grace. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

When my motion sensor went out they came in and just cut out all of my system and installed they wireless and told me my power supply was bad, I had checked it with my O Scope and there was nothing wrong with my system, I ask the Tech what experience he had in Electronics and he said none.

Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rodney. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Garbage customer service for changing services... Very sore losers with no moral convictions....

Reply from Vivint

Mar 08, 2020

Thank you for your feedback PatH. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

We initially installed this system on the advise of a neighbor. Now I wished I had done more homework. As a Retiree I am on a fixed income and the $69.27 monthly fees are about $20 higher than the average. We have a basic system installed with no cameras and two automatic door locks. I have checked with the company and requested pricing adjustment to bring the pricing more in line with their competitors but all I got was a 48 month guarantee for $50.99, not the reduction I am looking for. If they won't work with me then I plan on going with a different vendor like Simply Safe or other lower cost company.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Russ. We appreciate you letting us know about your experience. If there is anything that we might be able to assist with regarding your system please contact our chat team at this link:

My main panel stopped working so they replaced it with one that doesn't communicate with my secondary panel. Told me that the panel that I need is in Beta with no scheduled release date. My system is useless. Customer service blames me for requesting a new panel. Never go with Vivint.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Jon. If there is anything that we might be able to assist with regarding your system at this time please contact our chat team through this link:

LISTEN! DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN START BREAKING THE SYSTEMS THEY INSTALLED IN YOUR HOME. LISTEN!! DO YOURSELF THE FAVOR AND LOOK ELSEWHERE. IF YOU IGNORE THE CRY OF ALL THE HELPLESS CUSTOMERS THAT ARE STUCK WITH THIS COMPANY BECAUSE OF A STUPID CONTRACT THEY MADE THEM SIGN, THEN YOU WILL BE RUNNING DOWN HERE IN NO TIME TO CRY AS WELL.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Ikechukwu. If there is anything that we might be able to assist with regarding your system, please contact our chat support team using this link:

This company has the worst customer service/product service that I have ever seen. My Panel blanked out and they unable to send any one out for repair for 6 days. No ones home should be unprotected for that long if they are paying for a service. They focus on sales and is unable and unwilling to service the product after they have made the sale. They have very few service people and a bunch of sale people running around all over the place. I would give them 00.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback CS. We appreciate you letting us know about your experience in scheduling an appointment. If there is anything that we might be able to assist with now, please contact our chat support team using this link:

I was pressured into purchasing this home security system by a very savvy salesperson who clearly wanted to make the sale. I gave in when I was assured that I could cancel with no obligations and a full refund within a 10 day trial period, recognizing that this would allow me to see if the system was suitable for my needs. I found it was not what I needed and the monthly cost was too high for the service provided. Upon cancelling, my system was efficiently uninstalled, and having paid the full price for the system up front, I was told I would be reimbursed within 15 days. It has been over a month and still no re-imbursement. After repeated weekly calls to VIVINT, I have been greeted by different very courteous customer service representatives who have assured me that my refund is being "worked on" but still no money. The time for refund was extended from "5 business days needed for processing" to "5-10 business days", but it has been well over this amount of time. Having paid up front, the cost was just under $1000 for the system (after I modified it slightly from the original purchase that included a duplicate of a device which I was charged for, but then refunded for much more efficiently). By now the interest on this amount would be substantial, so I wonder why VIVINT is clinging to my money still after I no longer have the system in my home?

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Pekka. We appreciate you letting us know about this issue and we hope that your concerns have all been addressed.

I have given this company a three for customer service instead of a zero because the call center technicians were pleasant on the telephone, even though the couldn't resolve the issue. I have been a customer since 2009 and never had a problem with the old system that was tied to a landline. I upgraded to the "smart panel" -- a pricey upgrade but I thought it would be worth the investment because it would work with my iPhone via an app. For the app to work, the "smart panel" has to work. The install occurred on June 15, 2017 and the system stopped working on June 29, 2017. I have made numerous calls to the technical support line and customer service and they have yet to even schedule an appointment for a repairman to come fix or repair the panel (7 days and counting). It could not be repaired remotely. I will be cancelling my service and demanding a refund.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback M. We would love to look into any issues you are experiencing with your system and app. When you have a chance, contact our chat team using this link:

We were customers for 3.5 years. After I canceled service, we continued to be billed for 4 months = $246. I have called repeatedly and continue to get the run around. Customer service acts like I am speaking a foreign language and they have no idea why the last 10 people I spoke with didn't do what they were supposed to do but this time they promise they are taking care of it. I consider this deliberate over billing a form of theft. I have received one refund for $198 and now awaiting additional refund of $66.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Cathy. We appreciate you letting us know about your experience.

Decent service but overall tech response is horrible. Addons to system are very expensive

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Leonard. We would love to look into your concerns further. Please contact our chat support team using this link:

The product is good, if fact the project is very good and the warranty is lifetime. However, worst customer experience yet and service is not really worth it for what you pay. You can get better cellular monitoring rates than what they have. They also don't tell you that it is a 60 month contract to start at least it was when i started. Yes they change $59.99 if you have at-least one z-wave equipment and they monitor it for you. What is the two way communication for it they won't help you and just have you call customer service who will inform you that there is a service charge if a technician is sent out. If you like a smart home, go the DIY route and get the cheaper monitoring service.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Alex. We would love to look into any issues that you are experiencing with your system. Please contact our chat team using this link:

I found it interesting that it is advertised here for $39.99 a month, and I'm charged $59.99 a month. Yes, $20 more a month does make a difference [especially for a retired widow, who is also a veteran, having spent over 10 months in the Air Force]. AND, the salesman conveniently just "forgot" to tell me there was a 4 year contract! The system seems to work ok, though, for some reason, not all "visitors" are recorded on the camera clips. [It DOES get all the shadows of the leaves moving in the wind, and car headlights passing the house] Yes, I have gone over the sensitivity, and it almost always gets ME coming and going [occasionally not, I don't care about it showing me; but it often doesn't show when packages are delivered - therefore, it may not show someone stealing a package. When I have a problem, someone always answers on the monitor, but then they usually tell me to call in with problems.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kris. If there is anything that we might be able to assist with regarding your system, contact our chat support team using this link:

We have had Vivint for over 4 yrs and are very satisfied with their service. Have never had any bad things happen but did set our alarm off twice by accident ( Didn't get to it in time to turn off coming in our house ) and they called immediately to make sure everything was ok

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kathy! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to some really great perks. You can reach them directly through this link:

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We had moni and vivint came to our house and my husband thought it was a good idea to go with vivint so, the salesman said they would pay off our contract with moni so, we called moni they emailed us the amount which was $3,942.00 so the salesman said no it was to much money they offered us $700. Towards our contract with moni or cancel with vivint wihich I understand and agreed to cancelled with vivint so, the technician came and took all the equipment including our panel and other items that belong to moni ,next day moni came in to install their equipment back and asked for the panel and other items I, told them the other guy had taken them I called the technician from vivint to ask him for the items he said I didn't take them maybe the guys that installed your equipment took them and he would ask him when he came back from vacation.. so needless to say we ended up paying $200. To moni for the equipment their technician took.. send moni an email with the bill and they have not answered back... so be ware of the technicians .

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Marylou. We appreciate you letting us know about this situation.

i have had the most horrible experience with trying to get Vivint to come out and service my failed equipment and they do not care. My panel just blacked out on a Tuesday 6/14 last week, I called them early wednseday morning and they attempted to trouble shoot it over the phone when that didnt work they said they could send a tech out 8-days later i expressed to them that that was unaceptable for me to be without security protection for that long. When my panel blanked out, so did all the camera's, the chimes and my mobile phone app. They said they would escalate my request for a tech. today is Monday 6/19, and no one has called me at all about my failed service and when i call them daily they make excuses and still no one calls me back. This has been so tiring and worrisome becusae i am being ignored and I even begged them to please care about my safety and my families safety. No one cares at Vivint.

Reply from Vivint

Nov 28, 2019

Thank you for your feedback Kim. We would love to look into any concerns that you are having with your system. When you have a chance, contact our chat support team using this link: