Name: Vivint
Rating: 3.4

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JB Norfolk, VA

Not pleasant, sales rep was not straight forward and customer service when I can get them on the line don't fix the problems. Have to call multiple times. Took over 6 months to get the proper billing amount.

2 years ago

Reply from Vivint

JB, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kathy Hernandez Poquoson, VA

Sales ethics poor, non military friendly. Funny how my system is “monitored” but it’s been unplugged for months. No call. We could be dead and murdered before y’all follow up on why my system isn’t on.

2 years ago

Reply from Vivint

Kathy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Eldon Hall Upper Marlboro, MD

My old contacts were not replaced during installation and this has been a problem

2 years ago

Reply from Vivint

This is great feedback, Eldon! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Marietta Stewart Franklin, OH

Well! Front door lock has had to have batteries changed too much. Back door is locked but it says it's open. The break alarms sometimes works.

2 years ago

Reply from Vivint

Marietta, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Dashia Bessemer, AL

It’s good, I will score higher if the app allows me to change from heat to cold and vice versa. It always say failure to change

2 years ago

Reply from Vivint

Dashia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Gerardo Brighton, CO

Cameras don't record when there is movement. I've called to get this corrected and nothing happens. Unfortunately I'm stuck paying because I have a contract..

2 years ago

Reply from Vivint

Gerardo, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Janet G Herrin Lincoln, CA

More expensive than I anticipated. Also I tried to send the PGE trueup to Viviant and was given the wrong FAX number.

2 years ago

Reply from Vivint

This is great feedback, Janet! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Kaitlin Dell Rapids, SD

We had a table be damaged during installation and it was NOT covered with cost. Garage door still doesn’t work with app.

2 years ago

Reply from Vivint

Kaitlin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jeannie Pugh Dallas, TX

Love the convenience! Love the cameras all around the house, installation was amazing

2 years ago

Reply from Vivint

This is great feedback, Jeannie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Georgianna McKeever Columbus, OH

My doorbell is not working inside house. This is the second time I've had trouble since you installed you system.

2 years ago

Reply from Vivint

This is great feedback, Georgianna! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Amanda A Smith Maryville, TN

i like the fact i can see whats going on when i not at home but what i dont like is they tell you a different quot will at the residents selling to you and then you start to pay it and its a higher amont

2 years ago

Reply from Vivint

Amanda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Joe Concord, NC

Vivint is the worst company I've EVER done business with. They are lying, dishonorable, borderline scammers. They are still trying to bill us a year after cancelling. NEVER DO BUSINESS WITH VIVINT. EVER. YOU WILL REGRET IT.

2 years ago

Reply from Vivint

Joe, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Krystel Zamoran Metairie, LA

I like it is good. I'm able to check my house and surrounding area like backyard and front porch

2 years ago

Reply from Vivint

Thank you for your feedback  Krystel! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Martin Hollins Louisville, KY

Different. I like the service but after six months of it I'm starting to question if I need it or not.

2 years ago

Reply from Vivint

Thank you for your feedback Martin. We appreciate your honesty about your experience with  your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Kenneth Beltsville, MD

My driveway camera seems to go out almost every week for a day or two. That's a little concerning to me.

2 years ago

Reply from Vivint

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with  your driveway camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Jeffrey Green Greensboro, NC

It's been okay. My front camera doesn't catch any movement in the mornings. It used to but not anymore.

2 years ago

Reply from Vivint

Thank you for your feedback Jeffrey. We appreciate your honesty about your experience with  your cameraand would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Donald B Hoffman Yuba City, CA

Salesperson A plus Installer A plus / Equipment cost B Plus a little high on monitor.. Monthly cost is a C way to high/

2 years ago

Reply from Vivint

Thank you for your feedback Donald. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Stephanie Ferreira Concord, NC

Custom service has been great so far. They have been great with working through any service interruptions.

2 years ago

Reply from Vivint

Thank you for your feedback  Stephanie! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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TraVaughn Basped Citrus Heights, CA

Doesnt work half of the time cameras cut out they told me if my power goes out my security would still and thats not the case as my power went out a few times and so was my security

2 years ago

Reply from Vivint

Thank you for your feedback TraVaughn. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Holly Chattanooga, TN

Very user friendly. Equipment has worked well with no issues. Quality video on cameras

2 years ago

Reply from Vivint

Thank you for your feedback  Holly! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Rafael Morales Hayward, CA

Excellent and great customer services when you have any problems with the system

2 years ago

Reply from Vivint

Thank you for your feedback  Rafael! We are so glad to hear about your experience with service and how you're loving your system.

May. 3rd, 2021

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Craig Tiihonen Wasilla, AK

Easy to work with. Only issue I have is one of my garage door openers still doesn’t work.

3 years ago

Reply from Vivint

Thank you for your feedback Craig ! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Mike Stillwater, OK

Terrible that you can’t have more than one account on a device. I monitor 3 different accounts but can only access one on my mobile device.

3 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Sabina Tate Palm Coast, FL

We especially like the security afforded by being able to access the system remotely.

3 years ago

Reply from Vivint

Thank you for your feedback  Sabina! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Melissa Simons Grove City, OH

Poor quality customer service as system is not working - cameras are not working - system needs new batteries when they have not been in use for a year

3 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

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Richard Beeman Billings, MT

The cameras are good but sometimes it takes a long time to load on my phone, probably my phone is the problem?

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Gaylene Clarkson Sterling, CO

I have been treated very kindly and with respect. They honor their word and the system keeps me informed.

3 years ago

Reply from Vivint

Thank you for your feedback, Gaylene! We are so glad to hear about your experience with your services and how you're loving your system.

Apr. 3rd, 2021

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Kiersten Houston, TX

It is fine, they have responded in the past when the alarm has been accidentally set off. No interaction otherwise

3 years ago

Reply from Vivint

Thank you for your feedback , Kiersten. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Tianyi Li

It has been a great experience working with them. They are helpful and their products are smart

3 years ago

Reply from Vivint

Thank you for your feedback, Tianyi! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Jasmine Velez West Palm Beach, FL

I like the efficiency of the cameras the user friendly and the customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience with the cameras and how you're loving your system

Mar. 22nd, 2021

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Pat yuille Belton, MO

I love everything about Vivint!!! The service is excellent and I feel like I can trust Vivint

3 years ago

Reply from Vivint

Thank you for your feedback, Pat! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Rene Allain

Good monitoring of the house while we’re away. Being able to self monitor from my phone

3 years ago

Reply from Vivint

Thank you for your feedback, Rene! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 22nd, 2021

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Donna Murfreesboro, TN

Customers service has been really good and the cameras work really weel and cover a large area.

3 years ago

Reply from Vivint

Thank you for your feedback, Donna! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Marcia Krause Bakersfield, CA

Poor customer service. On occasion, has been slow to respond or help with troubleshooting. Never did get help on moving a sensor. .

3 years ago

Reply from Vivint

Thank you for your feedback, Marcia. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Ruth Bakersfield, CA

Prompt contact when my alarm activates and associates are very polite and helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Tamika Shepard Birmingham, AL

I like that the doorbell camera alerts you when there is movement outside of your house.

3 years ago

Reply from Vivint

Thank you for your feedback, Tamika! We are so glad to hear about your experience with the doorbell camera and how you're loving your system.

Mar. 22nd, 2021

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Kinnon Brownsville, TN

I love the system overall just don’t like that I can’t pull up cameras online

3 years ago

Reply from Vivint

Thank you for your feedback, Kinnon! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Louis Scott Canby, OR

Quick response to alarm; listened when equipment failed and replaced it immediately.

3 years ago

Reply from Vivint

Thank you for your feedback, Louis! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Myron Cash Memphis, TN

No false alarm calls to the police, therefore no extra city charges. Easy arming/disarming.

3 years ago

Reply from Vivint

Thank you for your feedback, Myron! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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mary Charlotte, NC

quality of service is very good. I feel safe and protected with the my indoor and outdoor cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Billie Slaughter Cherry Hill, NJ

I have been notified of any problems quickly. Problems were resolved in timely manner.

3 years ago

Reply from Vivint

Thank you for your feedback, Billie! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Rachel Villalobos Las Vegas, NV

I like the ease of app compatibility, how clear the doorbell and the newer outdoor camera is.

3 years ago

Reply from Vivint

Thank you for your feedback, Rachel! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 23rd, 2021

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Yvon Brunet

We believe the Professionalism exercised by the few technicians have been very good.

3 years ago

Reply from Vivint

Thank you for your feedback, Yvon! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Robert Longs, SC

They seem to respond in a timely fashion when you need something. Overall the performance seems good.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert  ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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joseph newman Oakland, CA

it is o.k.. but lacks the ability to communicate with partcipants at point of contact. which would tremendous add to program.

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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MS. D Loganville, GA

Too long a wait to answer the phone for customer service. Then i can't understand the person on the other end of the phone

3 years ago

Reply from Vivint

Thank you for your feedback, MS. D. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Frederick Brandt Winchester, KY

User friendly, great cameras, easy to setup zones, programmable, access from phone

3 years ago

Reply from Vivint

Thank you for your feedback, Frederick! We are so glad to hear about your experience with the cameras and how you're loving your system.

Mar. 11th, 2021

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Greg Terwee South Beloit, IL

Depends on the rep. Some experiences have been greate some not so grate the. Person that installed our system was fantastic(no longer with Vivint)

3 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Melody Bates Springfield, MO

I like Vivant it makes me feel safe and they respond really quickly when the alarm goes off.

3 years ago

Reply from Vivint

Thank you for your feedback, Melody! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Wade Shepherd, MT

Great customer service, great price. Easy to use equipment, works great with my mobile app.

3 years ago

Reply from Vivint

Thank you for your feedback, Wade! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021