Name: Vivint
Rating: 3.5

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Verified Customer

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Ronald M GUILLORY JR Ocala, FL

OUTSTANDING I COULDNT HAVE A BETTER SECURITY COMPANY PROTECTING MY HOME AND KNOW THAT I TRUST THEM 100%

4 years ago

Reply from Vivint

Thank you, Ronald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Kelly Ardmore, TN

Quick responses. They system is easy to activate and we have no problems controlling it. The cameras are good.

4 years ago

Reply from Vivint

Thank you for your feedback Kelly! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Mildred Kinston, NC

They're very clear when they give out information. Vivint's equipment functions and operates well. I feel a lot more protected now.

4 years ago

Reply from Vivint

Thank you for your feedback Mildred! We are so glad to hear about your experiences with us and how your system helps to give you peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Mark Akron, OH

The technology is superior to most security company and the automation is easy to use. I think they're a bit pricy.

4 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear how you're enjoying your system.

Apr. 24th, 2020

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Verified Customer

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Mark Borger, TX

They are handy, knowledgable, and resouceful when I need help. I like the security it gives me when I leave the house.

4 years ago

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Verified Customer

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Arthur Clovis, CA

I enjoy the equipment. The company always answers my questions and gave a good presentation before I signed up.

4 years ago

Reply from Vivint

Thank you for your feedback Arthur! We are so glad to hear how you're enjoying your system and about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Kenneth

They call center or customer service is the best. They're easy to get ahold of and they've got a quick response.

4 years ago

Reply from Vivint

Thank you, Kenneth, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Sabrina

The quality of their equipmentis great. It functions great. It's never gone out on me and it loads easier on my phone.

4 years ago

Reply from Vivint

Thank you, Sabrina, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Alicia

Customer service is excellent. They always answer my questions when I need it. Everything is super easy.

4 years ago

Reply from Vivint

Thank you, Alicia, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Tirzah

Every time I need something from them, they're there and they get it done really fast. Equipment is easy to use.

4 years ago

Reply from Vivint

Thank you, Tirzah, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Holly

The quality is great. If anything goes wrong or if I have a question all I have to do is call and someone will answer.

4 years ago

Reply from Vivint

Thank you, Holly, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Robert

Every time I've called in with an issue they answer right away. I can use it from a phone if needed.

4 years ago

Reply from Vivint

Thank you, Robert, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Coda Albuquerque, NM

They are very kind to me whenever I trip my alarm accidentally. They respond quickly, professionally, and courteously.

4 years ago

Reply from Vivint

Thank you, Coda, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Chester North Chicago, IL

Whenever you have a problem they're quick to solve it. The equipment is very high quality. It's simple and easy to use.

4 years ago

Reply from Vivint

Thank you, Chester, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Carl Lancaster, CA

The quality is good. Every time I call, they seem to try to help me the best they can and I've gotten great results.

4 years ago

Reply from Vivint

Thank you, Carl, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Gregory

Their customer service are very polite, helpful, and easy to get ahold of. The system is easy to use and no issues with it after five years.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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James

I like my monitoring system and doorbell camera. If I have any question, they always know how to answer me.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Janeelle

The equipment works properly and I can access it from my mobile device. They are always here to help when needed.

4 years ago

Reply from Vivint

Thank you for your feedback Janeelle! We are so glad to hear how you're enjoying accessing your home through the app. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Timothy Ocean Springs, MS

I can access my system from anywhere on my phone. I have had promises of being contacted back but haven't been called back yet.

4 years ago

Reply from Vivint

Thank you, Timothy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Dicky Jasper, TX

They respond quickly. Are helpful with anything. If you have a problem, you call them and they take care of it.

4 years ago

Reply from Vivint

Thank you, Dicky, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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James

It has left a sour taste in my wallet over charged me over 800.00 dollars they are very good at deducting money out of your bank accounts but hbe tried 3 times to get them to refund the overcharge with no result

4 years ago

Reply from Vivint

Thank you for your feedback, James. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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Zane Kiehne

They sold us a system with cameras, the whole nine yards. There installers could not install several of the cameras. The one they did install makes noise all the time and only works a portion of the time. Customer service is hours on the phone and not helpful.

4 years ago

Reply from Vivint

Thank you, Zane, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the installation further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Johnnie Thomas

Good , have not had any issues except for the water detection device. It goes off from time to time.

4 years ago

Reply from Vivint

Thanks for the feedback, Johnnie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Marion

We're very happy with Vivint. Every time I call they tried to walk me through it or send someone out.

4 years ago

Reply from Vivint

Thanks for the feedback, Marion! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Donna

They've been very helpful. They just came around to my door that's how I was introduced to them. I like the doorbell and seeing who is on my porch.

4 years ago

Reply from Vivint

Thanks for the feedback, Donna! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Daniel

The are pretty quick. I caught something on fire in the house and they were on the speaker right away asking if we were ok.

4 years ago

Reply from Vivint

Thanks for the feedback, Daniel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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James

Everything is user friendly. It's very accurate and its very quick. The notifications are in real time.

4 years ago

Reply from Vivint

Thanks for the feedback, James! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Bob

It has been very good. The people are very proffesional and the service received plus the equipment is superb.

4 years ago

Reply from Vivint

Thanks for the feedback, Bob! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Kathryn Hayden

Good. I have had issues with trying to access events. I still don't have events from my indoor camera. I have called but have not had much luck.

4 years ago

Reply from Vivint

Thank you for you feedback. We'd like to see how we can help. Please call us at 18002165232.

Mar. 24th, 2020

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Verified Customer

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Frank Self

Good, I would like our touch screen to work better, I have to use a pencil eraser to push in my code.

4 years ago

Reply from Vivint

Thanks for the feedback, Frank! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Verified Customer

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Chekevia Homestead, FL

It is a very quality experience and they are very friendly. The system is very good quality and the pictures are clear.

4 years ago

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Verified Customer

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Bert Dzvova

Vivint has great service and customer service. The company takes care of their customers and is always there for them.

4 years ago

Reply from Vivint

Thanks for the feedback, Bert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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jeanette calvin

my experience with Vivint has been quick friendly excellent customer service for over 10 years, thanks

4 years ago

Reply from Vivint

Thanks for the feedback, Jeanette! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Michael Barker

Great products, great customer service. Vivint is there when I need it and it is reliable and great value for my money.

4 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Noel

Excellent service and materials. Also, alerts are prompt and on time as notification gets to me ASAP.

4 years ago

Reply from Vivint

Thanks for the feedback, Noel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Tamara

Customer Service reps that come out to fix the equipment and talk me through how to work it have all been amazing!

4 years ago

Reply from Vivint

Thanks for the feedback, Tamara! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Ron Banning, CA

The monitors don't work all the time and the cameras go offline. I'm paying more money now than it was and when we first started.

4 years ago

Reply from Vivint

Thank you for your feedback, Ron. If you're still experiencing the issue, we'd like to help. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Gina

Not very good I have requested assistance several times because I am being charged $100.00 every 15 days because my system wasn't working properly and I have left messages for tech support and my installer...haven't received any calls or cares to help me...also I am being charged a

4 years ago

Reply from Vivint

Thank you for your feedback, Gina. We'd like to assist you with your issues. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Diane Ross

Excellent. Their people are wonderful, whether I need to call on the phone or during in-home installation / service.

4 years ago

Reply from Vivint

Thanks for the feedback, Diane! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Linda

It has been good. They answer immediately if I accidentally set off the alarm and are always very caring and helpful.

4 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Etlyn

Excellent customer care!! Their Technicians are quite knowledgeable as well as supportive. supportive

4 years ago

Reply from Vivint

Thanks for the feedback, Etlyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Jiji

Good, felt safe, very convenient, can see and talk to the person at the door. Easy entertaining the house.

4 years ago

Reply from Vivint

Thanks for the feedback, Jiji! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Suzanne Limburg

Overall it has been good but I had one issue that was difficult to resolve. I think sometimes there front people are not very knowledgeable

4 years ago

Reply from Vivint

Thank you for your feedback Suzanne! We appreciate you letting us know about your experiences with us, and the opportunity we have to protect your home and family. When you can, give us a call at 1-800-216-5232 to get your referral code that can lead to some really great perks.

Mar. 9th, 2020

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Verified Customer

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John

Excellent experience, my system works perfectly from day to day. Always arms and disarms correctly too.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear how your system is working for you. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 9th, 2020

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Verified Customer

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Anonymous

The quality of the equipment and the cost is excellent. I've never had any problems with contacting someone from the company.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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David

If anything happens and my alarm goes off, I get notified right away. It's all up to date and I like the cameras.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Audrey Lancaster, CA

State of the art equipment. If there is a problem, they are very quick to respond. I am happy with the service.

4 years ago

Reply from Vivint

Thank you for your feedback Audrey! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Towney Kennard

Excellent service and products. Service reps know their products and are dedicated to delighting the customer.

4 years ago

Reply from Vivint

Thank you for your feedback Towney! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Verified Customer

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Regina Wilson

It's been okay not great. Someone tried to break in and I could catch them on camera. It was the backyard windows.. I don't think my recording time is long enough.

4 years ago

Reply from Vivint

Thank you for your feedback Regina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 6th, 2020

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Verified Customer

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Jonathan

Excellent service. Everytime I call I get through almost immediately and customer support very helpful

4 years ago

Reply from Vivint

Thank you, Jonathan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020