Name: Vivint
Rating: 3.5

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Verified Customer

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Iona

It's a good quality service. I don't have a problem going out. I think they are doing a wonderful job.

3 years ago

Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Robert

I like being able to monitor home. Had an occasion to contact them about a problem and I talked to them and figured out the problem myself.

3 years ago

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Verified Customer

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Anonymous

They respond well. When I spoke to somebody, it was pleasant. The camera looks like it's pretty good and clear.

3 years ago

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Verified Customer

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Jon

Sometimes it shuts off and you have to reboot your cameras. When you call in they help you reset your cameras. When they work, the cameras are great.

3 years ago

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Verified Customer

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Harold Johnson Aurora, CO

Excellent: Tech support, customer service, equipment, and most of all the people who represent Vivint everyday.

3 years ago

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Verified Customer

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Pearl Union, NJ

Vivint suits my security needs. They are always ready and willing to fix any issues I have with the system.

3 years ago

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Verified Customer

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Lorraine Centeno Kissimmee, FL

Doesn’t record for the whole activity, I need more time record and when the Electricity went out for 30 minutes I could not see anything through my phone

3 years ago

Reply from Vivint

Thank you for your feedback, Lorraine. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Willie Williams Dothan, AL

Their service has been great! Customer service is very knowledgeable and kind. I would highly recommend this company!

3 years ago

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Verified Customer

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Billy De Soto, MO

Excellent well love they system especially the video the two way I love customer service they have patience with u.

3 years ago

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Verified Customer

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Teresa Hagy Bristol, TN

very true to their word and very helpful when I need support or something goes wrong with the system

3 years ago

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Verified Customer

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Lona

The security camera is the best. The only thing that I have found that I don't like is if they're not local to come to you if you have a problem.

3 years ago

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Verified Customer

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Richard

I like being able to replay the movement around the house and the cameras. The system has been good.

3 years ago

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Verified Customer

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Carla

I like the camera. Nice people. They're always answering my questions. They're always there. Easy to operate.

3 years ago

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Verified Customer

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Robert

I love the ability to check our security on our phone. We haven't really used the customer service too much but they're helpful when they do call.

3 years ago

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Verified Customer

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Frances

Whenever the alarm goes off and we're not aware of it, someone calls. They are reliable and excellent customer service.

3 years ago

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Verified Customer

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Anonymous

It's easy to test and when it does go off they alert us and send somebody out. It gives me peace of mind.

3 years ago

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Verified Customer

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Janet

Polite, helpful, and they take care of what I need. They've been prompt every time you the alarms are going off.

3 years ago

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Verified Customer

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David

Seems reasonably prompt the couple of times I've had to have them come to the house to repair something.

3 years ago

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Verified Customer

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Connie

They are quick to get back with you and are pretty good about helping through. Equipment seems to work fine and I like the doorbell camera.

3 years ago

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Verified Customer

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Stacey

I haven't had any problems with the system. When I typically call I have a problem and they resolve it pretty quickly.

3 years ago

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Verified Customer

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John

It works for us. We need a new sign and needed batteries and stuff and they didn't send them without a charge.

3 years ago

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Verified Customer

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Russell

They always call me if there's a threat or a perceived threat. Vivint was compatible with our old system.

3 years ago

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Verified Customer

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Chad

Everything works great, the way it should. Love the connectivity. We're able to do it on my phone, on the iPad, all different ways.

3 years ago

Reply from Vivint

Thank you for your feedback Chad! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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David

My cameras are no longer recording. They're the best part of the system and they're not working. Vivint's a little pricey, I'd say.

3 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Dustin

Easy accessibility. They're been easy to get in touch with when I needed. I've had minimal issues with the equipment.

3 years ago

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Verified Customer

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Dwayne

It's a very good system. We've only called customer service once or twice and they tended to us quickly.

3 years ago

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Verified Customer

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Johanna

I like that I can program it the way I want to and bypass in certain areas. They're always on top of things.

3 years ago

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Verified Customer

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Karen Lange Pendleton, OR

Very helpful employees and I love posting the Vivint signs at my front and back doors. It gives me some peace.

3 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us and how your system helps to give you and your family peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Tom and Jackie Simmons West Richland, WA

So much better than the “Other” guys! Love being able to use our phones for control at home or away!

3 years ago

Reply from Vivint

Thank you for your feedback Tom and Jackie! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Oscar-Jose Garcia

Excellent Service and good alarm system. Works very well. Sometimes the app lags when araming or disarming.

3 years ago

Reply from Vivint

Thank you for your feedback Oscar-Jose! We are so glad to hear about your experiences with us and how you are enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Alexander Lenz Summerville, SC

Good. I have been able to get any questions answered is a reasonable time frame and smart technology

3 years ago

Reply from Vivint

Thank you for your feedback Alexander! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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JaTio Skinner Indianapolis, IN

I don't have any complaints thus far. They come out almost immediately if I experience any Technical trouble.

3 years ago

Reply from Vivint

Thank you for your feedback JaTio! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Jeanette Gadlin Killeen, TX

A good one they have been there when I had a problem my alarm went off and they didn't hesitate to call me

3 years ago

Reply from Vivint

Thank you for your feedback Jeanette! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Mary Billings, MT

The equipment is easy to use. I just love the feeling of security. They showed up at the right time.

3 years ago

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Verified Customer

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Kevin Great Falls, MT

Excellent product and service! I would definitely recommend Vivint for home security and peace of mind.

3 years ago

Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Ron Kalispell, MT

Great service. System working flawless. I have already had several other friends install their service.

3 years ago

Reply from Vivint

Thank you for your feedback Ron! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Teri Brunswick, GA

I've had only one problem with the equipment and it was easily fixed over the phone. Great company!

3 years ago

Reply from Vivint

Thank you for your feedback Teri! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Larry Bakersfield, CA

The system is dependable. Every time we've had an issue with it, it's been resolved almost immediately.

4 years ago

Reply from Vivint

Thank you, Larry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Thomas Union City, GA

We had some connectivity issues at first but they kept coming back out to fix it. I love being able to see what's going on from my phone.

4 years ago

Reply from Vivint

Thank you, Thomas, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Susan Brewster Mineola, TX

to expensive, equipment cost to much. It is ridiculous. People there forge your signature and try to tell you it is your signature when it doesn;t look anything like it

4 years ago

Reply from Vivint

Thank you, Susan, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Verified Customer

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Allen Wolnerman Boca Raton, FL

great, the salesman was honest and up-front, not at all pushy. the installation gentleman was fantastic

4 years ago

Reply from Vivint

Thank you for your feedback Allen! We are so glad to hear about your experiences with your Smart Home Pros. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Bob Rosenberg Tucson, AZ

Very good on questions and once in a while when alarm went off due to forgetting to turn it off taken care of OK

4 years ago

Reply from Vivint

Thank you, Bob, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Clayton Kirbyville, TX

Great service. Although we got disconnected twice, which was on my end of the, they texted me with the instructions.

4 years ago

Reply from Vivint

Thank you for your feedback Clayton! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Donna Campbell Decatur, AL

Just Wonderful!!! I know I am safe and they even put up my setting the alarm off with a laugh. Always friendly!!

4 years ago

Reply from Vivint

Thank you, Donna , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Genia Humphrey

The price is good. The system never fails. We’ve had a great experience. They are always there to help.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you, Genia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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K. Mathewson Pittsburgh, PA

Very satisfied. Easy to operate and change parameters. Works well through app. Smart lock and door bell cam are great.

4 years ago

Reply from Vivint

Thank you, K, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Karen Hamilton Hyattsville, MD

My experience with Vivint has been very nice. They're professional, knowledgeable and very efficient.

4 years ago

Reply from Vivint

Thank you, Karen, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Mark Westlake Malverne, NY

Excellent. Installers were knowledgable, courteous and thorough. System works as advertised too. Recommend Vivint highly.

4 years ago

Reply from Vivint

Thank you, Mark, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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None your business Suisun City, CA

They make us feel safe and valued. If we make a mistake and set off and alarm by accident, they are forgiving.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Ronald M GUILLORY JR Ocala, FL

OUTSTANDING I COULDNT HAVE A BETTER SECURITY COMPANY PROTECTING MY HOME AND KNOW THAT I TRUST THEM 100%

4 years ago

Reply from Vivint

Thank you, Ronald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020