Name: Vivint
Rating: 3.5

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Verified Customer

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Patrick

The experience so far have been good. It's pretty easy to use. The company have been very responsive so far.

3 years ago

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Verified Customer

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anonymous

fter being told I could cancel my service anytime within 30 days and finding out that is not true. What a hassle I have had trying to believe what these people have told me. Everyone has a different story. Hopefully I will someday get my money back.

3 years ago

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Verified Customer

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Sean

It would be pretty cool if they didn’t hang up on me when I try to call customer service. Originally it seemed like a pretty good company. It is pretty cool that I can open my garage door with my phone but I have been trying to get a hold of them for three weeks to cancel my service and every time I get hung up on.

3 years ago

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Verified Customer

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Kellyn

The technician that came for set up was really good. It was a smooth and easy transition. I like that it is accessible.

3 years ago

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Verified Customer

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Thomas

Because of the upgrades to the security I converted from what I had previously as they now have a video camera up front.

3 years ago

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Verified Customer

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David Wills Waukesha, WI

Good, have had a few equipment issues with losing connection to the panel, but resolved with a reboot.

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Jeremy Splinter Sioux Falls, SD

I was promised many things during sales pitch that were not true. Classic bait and switch. In hindsight I wish I hadn't entered into this agreement. The product itself is good, the sales tactics were not.

3 years ago

Reply from Vivint

Thank you for your feedback, Jeremy. We appreciate your honesty about your experience with your sale and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Lorena Alcorta Weslaco, TX

The service we are paying for has not been adequately provided. When we need the system to work the most, it has failed us time and time again, were it not for the contract I would have cancelled already.

3 years ago

Reply from Vivint

Thank you for your feedback, Lorena. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Jovanni

If I have questions, they answer so I never have any issues. I would recommend Vivint if you are looking for security.

3 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Jovanni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Letitia San Antonio, TX

It is good for the money. I have had to have the come out several times to correct something but I like that I can monitor my house when I am away.

3 years ago

Reply from Vivint

Thank you for your feedback, Letitia! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Miguel Thousand Palms, CA

My house and family is safe so everything is okay. I like the cameras and cleanliness of the features.

3 years ago

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Verified Customer

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Teresa Olympia Fields, IL

My house is protected so keep up the good work. They answer all my questions and take care of problems if I have one.

3 years ago

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Verified Customer

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Michelle Fort Mohave, AZ

Everybody has been very nice. The system is user friendly, I like that I can access everything on my phone.

3 years ago

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Verified Customer

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Matthew Cedar Rapids, IA

Very easy to use and all is working well and they are very responsive. That has been my experience so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Edward Henderson, NV

Vivint is easy to use and I like being able to view the property even if I am away, I know what is going with my home.

3 years ago

Reply from Vivint

Thank you for your feedback, Edward! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Paul Deltona, FL

The best part is that I can go away and still control my security system. Customer service helps me with any problem I have.

3 years ago

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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rosado Murrieta, CA

best alarm company. we have called for several issues and they have responded with fast courteous service

3 years ago

Reply from Vivint

Thank you for your feedback, Rosado! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Verified Customer

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Anita Hart Memphis, TN

If you call them and there to help you with what you need and I can see who at the door and in the yard

3 years ago

Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Claire Campbell Beaumont, TX

I. I have been very pleased with the Vivant Alarm Compny. Any time I have a question they have been easy to contact.

3 years ago

Reply from Vivint

Thank you for your feedback Claire! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Judith Columbia, TN

I have always had good response from Vivint. When I call they are always polite and patiant with mean.

3 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Brad Bowie, MD

It's been satisfactory but not great. Several times I've had to replace faulty equipment. Time to connect to customer service can be lengthy depending on the time of day.

3 years ago

Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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April Copperas Cove, TX

Our experience has been good for the most part except for the the fact it took 4 months to finally receive a email statement of how much are bill is.

3 years ago

Reply from Vivint

Thank you for your feedback April! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Eleanor Chesapeake, VA

I really haven't had to activate my alarm, but I believe it would be very efficient service based on my interaction with the customer service.

3 years ago

Reply from Vivint

Thank you for your feedback Eleanor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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christa Sacramento, CA

Excellent service always helpful when I need help. Even assisting me with new equipment and upgrades.

3 years ago

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Verified Customer

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Evelyn Coston Charlotte, NC

I have had an excellent experience with Vivint and experienced no issues that were not handled immediately.

3 years ago

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Verified Customer

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Jen Spring, TX

Great experience. I had a house fire and the system alerted me, my emergency contact and local authorities.

3 years ago

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Verified Customer

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Nancy Rodriguez El Paso, TX

It has been fine. But I have been a customer for such a long time and my services are quite minimal compared to what others have as newer customers.

3 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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S. Polychronopoulos Hinsdale, IL

excellent so far.Prompt response with professional service.System operates well for more than 2 years now.

3 years ago

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Verified Customer

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Kiera

Controlling everything from my phone. I can set and unset my alarm from anywhere by using the Vivint mobile app.

3 years ago

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Verified Customer

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sam caines

excellent service we have had vivint system for about 7 years all we have done is replace a few batterys

3 years ago

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Verified Customer

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Ashley

Everything has been so easy to understand and everyone has been very helpful when answering any questions.

3 years ago

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Verified Customer

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Guadalupe Montes

It's been working for us really well. We haven't had any issues so far. It's captures every single video for the most part.

3 years ago

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Verified Customer

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Sue Bryner

Installed two years ago. Technicians are very knowledgeable and support is very good. Easy system to use.

3 years ago

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Verified Customer

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Rosie Thornton

Both my husband and I have had Very positive experiences over the years with Vivent. Customer service, troubleshooting and professionalism, and

3 years ago

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Verified Customer

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Penny

They’re doing a fine job. I’ve never had any trouble with them. I’ve recommended Vivint to a lot of friends.

3 years ago

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Verified Customer

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Barbara

They have answered any questions or concern I’ve had and they did it easily. I am satisfied with the equipment I have.

3 years ago

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Verified Customer

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Anonymous

Their reps are very courteous and explain things properly. The equipment serves my purposes. It sends the alarms.

3 years ago

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Verified Customer

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Dan

Friend of mine had Vivint and we liked being able to lock and unlock the house from the phone. the cameras are little bit too sensitive.

3 years ago

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Verified Customer

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William

The ease of using the tech and being able to monitor it on my cell phone is the best part of Vivint. I had ADT, I like Vivint more.

3 years ago

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Verified Customer

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Tarik

I like the features and the overall technology. It does what it supposed to. They take care of what I need.

3 years ago

Reply from Vivint

Thank you for your feedback Tarik! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The price is right and it is convenient but we can’t always get a hold of the people we want to talk to when we call customer service.

3 years ago

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Verified Customer

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Theresa

The app is easy and convenient. It’s up to date and the pictures are clear on all of their equipment.

3 years ago

Reply from Vivint

Thank you for your feedback Theresa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Michael

I don’t have any complaints. It works just fine and is reliable. The simplicity is good and anytime we need help, we get it.

3 years ago

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Verified Customer

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Lena

Never had any issues. They always have what I need in a short period of time. I am satisfied with the results.

3 years ago

Reply from Vivint

Thank you for your feedback Lena! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Art

Customer service has always been able to take care of my questions and problems. The equipment works fine.

3 years ago

Reply from Vivint

Thank you for your feedback Art! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Michael

I like that they're easy to deal with. Easy to get a hold of and they meet my needs when I need them.

3 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Jann

Good customer service - they are always attentive to our needs. The home security system does everything we need it to.

3 years ago

Reply from Vivint

Thank you for your feedback Jann! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Jesus

The camera is the best thing about Vivint. I've had a lot of problems with customer support and the equipment keeps messing up. They need to get better equipment because the equipment malfunctions a lot.

3 years ago

Reply from Vivint

Thank you for your feedback Jesus. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Anonymous

We can use it remotely with our phone. We had some problems with power outages and they helped us get things corrected.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Marie

This home security system keeps us safe and everything is automated. Customer service is there to help you.

3 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020