Name: Vivint
Rating: 3.4

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Verified Customer

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Charles

Just OK, the installers came in and started drill hole everywhere not happy about it the cameras sometimes catch things and just found out Ring is cheaper to operate for the year.

4 years ago

Reply from Vivint

Thank you for your feedback Charles. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Kim

Mediocre. The gentlemen who sold us the system told us all about excellent customer service and the system works, but the customer service is only alright and the quality of the product install is pretty bad.

4 years ago

Reply from Vivint

Thank you for your feedback Kim. We would love to look into your concerns with us further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Ian Grant

Very dependable, no worries. We have had this system for over 5 years. Next house we buy will have it also!

4 years ago

Reply from Vivint

Thank you for your feedback Ian! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Johnathan

They are friendly, professional, and pretty prompt. Their equipment hasn't broke down in the 4 years we've had it.

4 years ago

Reply from Vivint

Thank you for your feedback Johnathan! We appreciate the opportunity to protect your home and family. When you've got a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Paul

I can access it through my cell phone. My cameras go off every so often but other than that everything else has been ok.

4 years ago

Reply from Vivint

Thank you for your feedback Paul. We would love to look into this issue with your cameras. When you have a chance, please contact our chat team using this link:

Nov. 27th, 2019

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Fred

It's good quality equipment I have no difficulties with it. I like being able to control it from my phone. I would suggest the come back after they sell it to you and check it out once in a while. Once I bought the system I never heard from them again.

4 years ago

Reply from Vivint

Thank you for your feedback Fred. We do have 24/7 support available that you can contact if you have any concerns about your system. We also have our support site with information available about all of the devices in your home at this link:

Nov. 27th, 2019

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Verified Customer

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Walter

They were offering something that was not landline based. They've always been responsive. No problems with it.

4 years ago

Reply from Vivint

Thank you for your feedback Walter! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Olga Windermere, FL

I haven't had to contact them often but they have been very knowledgeable and quick to resolve my issues.

4 years ago

Reply from Vivint

Thank you for your feedback Olga! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Clenton San Antonio, TX

I liked their equipment over some of the other companies. I'm satisfied. The security panel gives me the opportunity to see things as they occur.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying being able to access your system at home. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Gurprit

It's not the greatest. A friend of mine recommend it so I tried it but I hate it. Their customer service and equipment should be better and their prices are too high.

4 years ago

Reply from Vivint

Thank you for your feedback Gurprit. We would love to look into your concerns with your system. Please contact our chat team using this link:

Nov. 28th, 2019

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Verified Customer

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Donato Onorato

The experience with Vivint has been great from the get go. We are very happy about service and equipments.

4 years ago

Reply from Vivint

Thank you for your feedback Donato! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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BANCROFT HUNTER

good customer service, technician arrived on time, knew what he was doing and was very professional.

4 years ago

Reply from Vivint

Thank you for your feedback Bancroft! We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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VKKolluru

I have been facing numerous issues trying to access live video as well as recordings. I upgraded to the fastest internet package assuming it was a network issue but still continued to face similar issues.

4 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns with your cameras. Please contact our chat team using this link:

Feb. 18th, 2020

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Mary E Cooke

My last contact with the representative was very favorable. all of my questions were answered very happy.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your recent experience with us. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 1st, 2019

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Verified Customer

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Yokeitha Ramey

I love Vivint, but I'm a little disappointed at the price increase. Now, ADT is less expensive than Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Yokeitha! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that can lead to some really great perks, using this link:

Dec. 1st, 2019

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Verified Customer

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Robert Larkin

The Vivint staff is well trained, patient and willing to listen to the problems before trying to solve concerns.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Sunny

They are professional and friendly. I have always had no problem getting help resolving any issues.

4 years ago

Reply from Vivint

Thank you for your feedback Sunny! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Brian Hawkins

Whenever I have to call, which is rare, customer service is always polite and extremely professional

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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William

They are a good company to work with. Fast customer service, and always so helpful. good value for the dollar

4 years ago

Reply from Vivint

Thank you for your feedback William! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Mike Prentice

Great customer service. The company is easy to deal with and offer many options for a quality security system.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Robert

They are great, however you need to read the contract to see the length/penalties/ auto renewal of contract

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Carlos

wonderfully predictable! customer service is always great. never have issues with equipment or service.

4 years ago

Reply from Vivint

Thank you for your feedback Carlos! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Charmaine Fortune

Easy to use, convenient can be controlled remotely, good signal/picture/video. Fast response when alarm triggers.

4 years ago

Reply from Vivint

Thank you for your feedback Charmaine! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Jeff Olafsen

While they try to provide excellent and consistent service, they have wide variation in the competence of their employees

4 years ago

Reply from Vivint

Thank you for your feedback Jeff! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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J. L. RHODES

I THINK THAT VIVINT WOULD BE AN OUTSTANDING SECURITY IF THEY HAD BETTER SERVICE. IT HAS BEEN MY EXPERIENXCE THAT THIS COMP[ANY HAS THE WORST CUSTOMER SERICE THAT I HAVE HAD TO PROVIDE SERVICE TO ME.

4 years ago

Reply from Vivint

Thank you for your feedback J.L. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Betty

Pretty good the only problem is the ap is a little slow. I can disarm at the panel and my phone says it is still armed.

4 years ago

Reply from Vivint

Thank you for your feedback Betty! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Mark

So far has been very good . When required assistance they walked me through set up and stayed online to make sure it was working correctly.

4 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Albert Angelone

I have had vivint now for about 5 years and have recommended them to family and friends, great service and support.

4 years ago

Reply from Vivint

Thank you for your feedback Albert! We are so glad to hear about your experiences with us through the years. When you have a chance contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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John James.

Being that my house was already hardwired and had a security system I thought the installation was too expensive.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Justin Pollock

It's been great. Just wish they would let their clients know when we are up for free upgrades in equipment

4 years ago

Reply from Vivint

Thank you for your feedback Justin! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Duane Hoffman

Had Vivint Alarm system in my home for many years. Very pleased. Seems like they appreciate my business!

4 years ago

Reply from Vivint

Thank you for your feedback Duane! We are so glad to hear about your experience with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Mercedes

Excellent knowledgeable and helpful staff and they and friendly snd have lots of patience dealing with the issues

4 years ago

Reply from Vivint

Thank you for your feedback Mercedes! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Mary Harris

Each time I've had to call with a concern, my call is handled with great care and my problem resolved.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Amy Provo, UT

Love the system! I love that I can always be connected to my home and my car. Gives me peace of mind

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Amy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Budke Scott

It''a been ok. I am not sure that the value is that good for the money. I wish that there were more features or that it would be more compatible with more smart home devices

4 years ago

Reply from Vivint

Thank you for your feedback Budke. We appreciate your honesty about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Cell Detroit, MI

Excellent camera views of the product u sold me to make sure my house was protect while out at work and away from home

4 years ago

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LaToya Jackson

Great customer service. Technicians are polite, fast and make sure you know everything before they leave

4 years ago

Reply from Vivint

Thank you for your feedback LaToya! We are so glad to hear about your experiences with your Smart Home Pros. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Melissa Maestas

Excellent service,like how a live person comes on monitor to see if everything is ok..very loud siren..

4 years ago

Reply from Vivint

Thank you for your feedback Melissa! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Wade

Wonderful, couldn't be happier. Price is right, equipment is awesome and customer service is outstanding.

4 years ago

Reply from Vivint

Thank you for your feedback Wade! We appreciate you letting us know about your experience with your system and with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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caherine walberg

All services have been acceptable My service has been running smoothly, and I seldom have to call.

4 years ago

Reply from Vivint

Thank you for your feedback Catherine! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Brian

So far so good. Haven't had to call customer service yet but their equipment has worked flawlessly thus far.

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Christl Upper Marlboro, MD

Vivint has a good wireless connection and I like that I am able to monitor it from my home when I'm away.

4 years ago

Reply from Vivint

Thank you for your feedback Christi! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Serghei

The give fasts responses to all of my question. Like that it can be remotely controlled from anywhere.

4 years ago

Reply from Vivint

Thank you for your feedback Serghei! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Marline Vernon

Customers service has not always been friendly or helpful. The wait for techs when the service doesn't work is unacceptable- three to four weeks and the bill was NOT adjusted. Medical issues in the home with an elderly parent and Vivint didn't care at All. Waiting for the contract to end to find a company that cares about their customers.

4 years ago

Reply from Vivint

Thank you for your feedback Marline. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jason

none, child opened door to house before. before I could get inside alarm went off. never got a response from Vivint to ensure it was just a false alarm. makes me wonder if it would have been a real break in of police would have been called.

4 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Mike C.

Our household experience are great! This was the best decision we ever made. So far so good with our equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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David Henry

One of the things that impresses me is when we lost power the alarm system was still up and running.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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John

My experience overall has been great. Great customer service. They should reduce length of contract to 3 years

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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briean griggs

overall things are awesome. they can improve the main hub. I've had to reboot my system about 6 times this year since april

4 years ago

Reply from Vivint

Thank you for your feedback Briean! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Kelvin Davis

Great service and great quality. I would like longer service hours during the week and weekend for appointments

4 years ago

Reply from Vivint

Thank you for your feedback Kelvin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020