Name: Vivint
Rating: 3.5

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Verified Customer

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Juan Pedraza Richmond, TX

I have called several times because my alarm is not working correctly. They try to have me fix it over the phone. I need someone to come and fix for what I’m not using but I continue to pay my monthly bill.

2 years ago

Reply from Vivint

Juan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Cheri Pollard Palmer, TX

I am only having issues with the shed sensor. I think it is because every time it is windy it goes off line.

2 years ago

Reply from Vivint

This is great feedback, Cheri! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Theresa Kerrick-Glover Capitol Heights, MD

I really love the door cam it's just the right size for my front door and my security pad is wonderful

3 years ago

Reply from Vivint

Thank you for your feedback  Theresa! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Tracy Sanchez Los Lunas, NM

That sales person didn't tell is how much internet system used & didn't make sure we had enough. Can't use streaming services __

3 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experience with  the streaming service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Jane Sardo Central Islip, NY

Sensor battery failed after a year or less and I had to find one and replace myself. Had to call Vivint to find out where to find affected sensor

3 years ago

Reply from Vivint

Thank you for your feedback Jane. We appreciate your honesty about your experience with  your sensor battery and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tara Cheatham Hartselle, AL

I like Vivint for the cameras and all but the staff leaves me hanging when I need help. It takes time to get to who I need and my problem to be fixed

3 years ago

Reply from Vivint

Thank you for your feedback Tara. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Anita Todd Jackson, TN

It has been good. Very knowledgeable. Would like to have reps in the area that can help take care of things. Like I would like to move the alarm box

3 years ago

Reply from Vivint

Thank you for your feedback  Anita! We are so glad to hear about your experience with your representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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LaToya Carson Columbia, SC

Very good quick response to request. When I needed a troubleshooting the representative was very attentive and professional

3 years ago

Reply from Vivint

Thank you for your feedback LaToya ! We are so glad to hear about your experience with our representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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D. Hurst Slidell, LA

My experience has been pretty good other than the speaker not working on my doorbell camera once or twice

3 years ago

Reply from Vivint

Thank you for your feedback  D.! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Angela King Chicago, IL

I like the service and quality of materials. What l don’t like is the delay in recording when someone approaches your front door.

3 years ago

Reply from Vivint

Thank you for your feedback Angela. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ivelisse Diaz Rochester, NY

i like the notification when if someone on my property and I'm at work and can talk to the person via phone camera

3 years ago

Reply from Vivint

Thank you for your feedback Ivelisse! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Verified Customer

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Danny Gaulden Carlsbad, NM

The only things working are our cameras. We have 6 issues that are not working. We called to try to get a tech help but they said no home visits do to the virus. Our state is 75% open now and we still need some help.

3 years ago

Reply from Vivint

Thank you for your feedback Danny. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ecko Reyna Midland, TX

I like that the equipment is easy to use. Just wish I had an internet service that works good out in the country.

3 years ago

Reply from Vivint

Thank you for your feedback  Ecko! We are so glad to hear about your experience and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Byron Floyd Owasso, OK

Doorbell camera has been down twice in less than one year. But I must add it was taken care of but it took to long to be repaired

3 years ago

Reply from Vivint

Thank you for your feedback Byron. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Sterling Andersen

My remote never worked. I can't put alarm on at night because husband has dementia and opens doors. It is not a good fit for us because of his problems.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Sterling. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Cindy Jacobsen Fort Worth, TX

I love the ease of the panel and phone app. The technician(s) are very professional, knowledgeable and friendly.

3 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Agustin Rio Rancho, NM

Repairs and problems got resolved fast. Had more problems with wifi which affected the Vivint system.

3 years ago

Reply from Vivint

Thank you for your feedback, Agustin! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Stephen C. Nickerson Athens, GA

The company is quick to respond to queries, but I do not like having to do my own upgrades with the kit I just received.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephen! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Hannah Jacksonville, AR

Very professional was impressed with their efforts to upgrade their services to 5g before even required

3 years ago

Reply from Vivint

Thank you for your feedback, Hannah! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Brad Rockford, IL

Simple to use and excellent support! Accurate reports on the system lets me know home status wherever I am.

3 years ago

Reply from Vivint

Thank you for your feedback, Brad! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Jill Lane Albuquerque, NM

OK but it is expensive. Aldo, in retrospect I would not have signed up for a 5-year contract. Other companies don’t have those lengthy contract timelines.

3 years ago

Reply from Vivint

Thank you for your feedback, Jill. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Anonymous West Chester, PA

Customer service - Too long to solve simple issues, technical support questions, and scheduling for an appointment when needed.

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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James and Alida Merritt Corvallis, MT

Prompt response when the alarm does go off and very pleasant and understanding when it is a false alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, James and Alida! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Jason Yorktown Heights, NY

They are easy to use and quick to respond when an alert goes off. I think some of the equipment seems a little outdated.

3 years ago

Reply from Vivint

Thank you for your feedback, Jason . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Connie Lubbock, TX

I feel very secure and I like being able to operate the system from my phone. But, I can never get through to them and when I do get ahold of someone they talk ninety miles an hour and I can't understand them.

3 years ago

Reply from Vivint

Thank you for your feedback, Connie . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Sue Sun City, CA

I really like having access from my phone and customer support is thorough--they make sure that you're happy.

3 years ago

Reply from Vivint

Thank you for your feedback, Sue! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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E L Saint Louis, MO

The best part about it is the cameras. I haven't had any problems with it other than it's too sensitive. When the wind blows, the bell rings.

3 years ago

Reply from Vivint

Thank you for your feedback, EL . We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Tasha Richardson Lancaster, TX

I do not like that it takes forever for the camera to load on my phone once I get an notification that someone is at my front door

3 years ago

Reply from Vivint

Thank you for your feedback, Tasha! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Jen Bozeman, MT

Quick, easy install of equipment. High quality security and piece of mind knowing the family is a little safer.

3 years ago

Reply from Vivint

Thank you for your feedback, Jen! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Denise Rockford, IL

Great experience reliable, great service, knowledgeable, efficient, easy to use the equipment, feel safe

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 11th, 2021

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Ione

When they signed us up they never said anything about drilling holes in our walls. They came at 10 pm and was here until after 3 am and didn't seem to care I had to be to work at 5 am.

3 years ago

Reply from Vivint

Thank you for your feedback, Ione. We appreciate your honesty about your experience with your installation and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Jeanette Simmons Winston-Salem, NC

I had issues with my doorbell camera. I was able schedule a service call and the issue was quickly resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Jeanette! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 11th, 2021

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Delories Mason Cincinnati, OH

I have had a wonderful experience with the system. The doorbell camera at dark do have static like line but once lights are it is great

3 years ago

Reply from Vivint

Thank you for your feedback, Delories! We are so glad to hear about your experience with the doorbell and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Rodney Jones Stone Mountain, GA

The return calls and politeness, short wait time, very thorough and knowledgeable staff, and the willingness to help

3 years ago

Reply from Vivint

Thank you for your feedback, Rodney! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Amy Biscombe Miami, FL

I love all of the new features on the new panel. I like the green/red light if it is armed or not.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Carrion Columbus Houston, TX

I love the cameras and footage. The customer service is excellent too. I have never had an issue with them at all.

3 years ago

Reply from Vivint

Thank you for your feedback, Carrion! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 11th, 2021

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Jimmy Bennett Olive Branch, MS

Monitoring is great. Expensive. The price needs to come down especially since the equipment is paid for

3 years ago

Reply from Vivint

Thank you for your feedback, Jimmy! We are so glad to hear about your experience with monitoring and how you're loving your system.

Mar. 11th, 2021

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DONALD MCCLELLAN Norfolk, VA

I have had great experience with Vivint. When I needed a camera replaced they sent me another one within a week.

3 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Howard Harper Macon, GA

Like the great customer service. I also like the way that they update their equipment without me having to ask them.

3 years ago

Reply from Vivint

Thank you for your feedback, Howard! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

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Robert Albuquerque, NM

Good service, good equipment. I'm happy with them. Customer service is reliable and was very good for me.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Patrick Hazelwood, MO

Whenever I had an issue, they took care of it and were able to explain what to do. I like the quick response time.

3 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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John Capitol Heights, MD

Accessibility. I have constant and consistent access to the app which monitors the homes cameras and monitors.

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Linda Karle Hartland, MI

I love that I can now see who's at my door before I open it. It makes me feel more secure in my home.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 4th, 2021

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Deborah Orewiler Texas City, TX

Sometimes one dept. doesn't communicate with another dept. Appointments are promised and no one knows why no one didn't show up.

3 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Jennifer Southfield, MI

Sometimes the cameras are clear and sometimes they are not. I like the features but they need to update the mobile app and provide clear vision for the security cameras.

3 years ago

Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Barbara Riggle Rockaway Beach, MO

They seem to be a good company. When I forget to set the alarm, I can do it from my phone. I just like the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Scott Huntsville, AL

Each time I’ve asked for a check up or services, it has been performed. It never fails. I like that I can use the wireless service from my phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Anonymous Chicago, IL

I like it but it could be better to have more information on how to change things but I like being able to see what is going on around my house.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Gene Fort Myers, FL

Decided on Vivint because of their air monitoring. It gives me peace of mind. I have had no failures so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Gene! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Ron

Our doorbell camera is not working and the bot on my cellphone is not helping me any. When we have problems, they send us the stuff we need to replace it.

3 years ago

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021