Name: Vivint
Rating: 3.6

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Verified Customer

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Lynn Quackenbush Houston, TX

The system works well, but some of the equipment is cheaply made and breaks (both key fobs broken after normal use). I'll still have to pay for them for months

3 years ago

Reply from Vivint

Thank you for your feedback, Lynn. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Danielle Barrow Oxford, PA

This was the worries experience I had ever had you call on and they can‚Äôt help you because they don‚Äôt know what going then you cancel your service and send the equipment but and they are still calling you telling you owe them money even though you don‚Äôt have there equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Natasha Archuletta Denver, CO

Expected more from the service. Recorded videos don't always load, slow getting notification when someone approaches or rings my door bell or in my boundaries.

3 years ago

Reply from Vivint

Thank you for your feedback, Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Elisa Palmdale, CA

I have asked for help on rebooting my system various times and I need someone to come to the house and I been told they will help over the phone and I explain it needs manually rebooting and I don't have the time to be on the phone with the other person. Therefore I will discontinue the services

3 years ago

Reply from Vivint

Thank you for your feedback, Elisa. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Terry Trout Fresno, CA

Everything is great except for half of our cameras don't work. When we called to report it, they told me that they would come out the look but it would be an extra fee.

3 years ago

Reply from Vivint

Thank you for your feedback, Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mike Layton, UT

Garage door opening very inconsistent with app. Get notifications door didn‚Äôt open/close when it did and doesn‚Äôt work occasionally unless I hit the button several times

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Kelly Velarde San Pablo, CA

Not great at all. The customer service doesn‚Äôt know what department to send you too. I was transferred 6 times before I was able to get to the right one. I unsubscribed from the emails several months ago and still I am receiving emails.

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Annette M Bostick Covington, GA

5. The camera clarity and sound is wonderful. I would receive a call immediately if something is wrong.

3 years ago

Reply from Vivint

Thank you for your feedback, Annette! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 9th, 2021

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Kristina Torres Colorado Springs, CO

Neither Vivint router works. System is working through home Wi-Fi. When system is turned on a notice comes through the front door didn‚Äôt lock

3 years ago

Reply from Vivint

Thank you for your feedback, Kristina. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chris Swanther Las Vegas, NV

great product, very responsive and reliable. however, extremely unsatisfied they wanted me to pay $50 just to link it with my garage door opener

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Feb. 9th, 2021

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Verified Customer

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BRITTANY J WILBANKS Aurora, CO

When I needed help, it has been a bit rough to get answers but eventually someone figures it out. Always nice people when I do call in.

3 years ago

Reply from Vivint

Thank you for your feedback, Brittany. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Philip Worthington Durham, NC

System seems to work well, but it's difficult to get service. I need a technician to come back out to my home to move sensors and I cannot get anyone to help me

3 years ago

Reply from Vivint

Thank you for your feedback, Philip! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Robert Jones Jr Uniontown, PA

Equipment is junk! Have had technicians out several times! To expensive for the quality of junk! Sales man did know what he was talking about! After it was installed I contacted the sales about having it removed from my house! Never responded! Would never recommend this company to anybody!

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Ed lucas Alliance, NE

We were scammed and lied to! We were told we had 30 day free trial. That was a lie. Messed up our accounts. And when we tried to call in to have them come get their equipment, the wouldn't answer the phone. When we finally got through, they said we were too late! They are LIARS AND CHEATS!

3 years ago

Reply from Vivint

Thank you for your feedback, Ed. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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ISAAC LARTEY Evans, GA

Over the phone service is below standards. Vivint products are working ok could be better. Need to be refund for equipment I returned

3 years ago

Reply from Vivint

Thank you for your feedback, Isaac. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Brenda L Blood3 Des Moines, IA

I don't like that they don't hook up the rest of my doors like my other company so I could hear which stores are opening currently I only hear one door on the panel the panel

3 years ago

Reply from Vivint

Thank you for your feedback , Brenda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Denise Grant-smith Oklahoma City, OK

I was charged a second installation fee when I wasn‚Äôt suppose to and they still to this day have not refunded my money nor responded to emails or my phone calls. Very 1 customer service in my opinion and just after the customers money. It would be nice if they would make this right with me!!!

3 years ago

Reply from Vivint

Thank you for your feedback , Denise. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Maria Sioux City, IA

I‚Äôve called several times to have a problem fixed with my app. And several times I was told that the app is having a ‚Äúglitch‚Äù. It has been a few months now and I am unable to view what‚Äôs going on while I am not home. I am unable to see from my panel as well.

3 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Anonymous Ogden, UT

Lying door-to-door sales kid. Claimed this system worked without wifi & ran on its own cellular connection. Didn't find out the truth until the tech was installing & there were holes all over the house.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Bryan Levon Willoughby, OH

its ok....not much to report....would be nice to have other offerings that tie into the system and do not drastically up the cost

3 years ago

Reply from Vivint

Thank you for your feedback, Bryan. We appreciate your honesty about your experience with your prices  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Anonymous Chesapeake, VA

3 interface, but unreliable. The system has failed several times in less than a year. The monitor screen goes blank and dark for no reason. Security has been bypassed several times

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Jordan Holton

Happy with the original sale and installation process. No follow up since. Dissapointed that I'm not able to add a Z-Wave entry lock on my own.

3 years ago

Reply from Vivint

Thank you for your feedback , Jordan. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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LisaMarie Aman Schertz, TX

AWFUL SADLY I have been trying to get reimbursed since September 2020 of a $375 charge for equipment that was returned on opened under the 30 day policy which they received in their warehouse I am waiting on a $54 Charge reimbursement on services I did not have and a $10 cancellation fee that was done incorrectly

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Kameisha Saint Louis, MO

Great! They are urgent when my alarm goes off by accident and will call me or my mother to verify I am safe.

3 years ago

Reply from Vivint

Thank you for your feedback , Kameisha! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Cary Lubbock, TX

It has been good. The customer service seemed to be new at his job and it took a while to get problem resolved but he got the job done.

3 years ago

Reply from Vivint

Thank you for your feedback . Cary! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 27th, 2021

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Jose avina Longmont, CO

1. I hate the app it never works right and takes forever to load. 2. I have been having so much trouble getting a $200 refund. Its literally been months of me calling. 3. I have NEVER had a good experience with vivint and when I'm able to disconnect im going to.

3 years ago

Reply from Vivint

Thank you for your feedback, Hose. We appreciate your honesty about your experience with the app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Mark lafave Colorado Springs, CO

The sales guy was very pushy and when I signed up the installer was there ready to go and to was 9 o'clock pm and he was there for over an hour and left a mess of saw dust

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Ron Cobb Charleston, WV

Man y problems with cameras over 30-40 minute wait to talk to someone if you have false alarm have go though and automate. System and the police arrive be fir I can get through

3 years ago

Reply from Vivint

Thank you for your feedback, Ron. We appreciate your honesty about your experience with cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Tim House Cheyenne, WY

Great product but if I could afford one more camera I would on the rear of our hose like we have in the front

3 years ago

Reply from Vivint

Thank you for your feedback , Tim! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Brandon S. Atchison Sacramento, CA

Amazing wall panel, very easy to use smart phone app, incredibly fast to arm when leaving the house...

3 years ago

Reply from Vivint

Thank you for your feedback, Brandon! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Chuck Hope McKinney, TX

We like how much better your app works compared to our last security company. It actually works and doesn't lag.

3 years ago

Reply from Vivint

Thank you for your feedback , Chuck! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Cheryl Keys Houston, TX

Like the notifications. Don't like that Vivint can't cover all rooms due to wiring that Vivint used from a previous security company that is not compatible with Vivint's system..

3 years ago

Reply from Vivint

Thank you for your feedback , Cheryl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Daniel Gagne

Provides a very good product and support. Every time I had an issue the phone support was able to resolve it quickly.

3 years ago

Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Lisa Kirscht Jacksonville, NC

I like my cameras, I like the panel but I'm not happy with the app. I can't get the doorbell to ring on my phone and cannot find a place for help.

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Amanda Stacy Lexington, KY

We were promised a "buy back your Ring" $200 offer they never came, we were also promised two months free because of installation issues and that never happened,

3 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Hector R. Reyes Jr West Islip, NY

Coming from a bad experience with ADT I loved the clear explanation of policies at the contract signing.

3 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Ryan Shattuck Spring, TX

My patio camera deter seems to always catch something even when sensitivity is adjusted. Besides that its been amazing!

3 years ago

Reply from Vivint

Thank you for your feedback , Ryan! We are so glad to hear about your experience with your your services and how you're loving your system.

Jan. 29th, 2021

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Tiffany Wells Aurora, CO

Good except for the lock purchased. The lock buttons stick which makes you have to clear the stocking button and start over

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Hillary Juarez Selma, CA

Equipment is fantastic, 4K cameras make me feel safe being away from home, all technicians have been polite.

3 years ago

Reply from Vivint

Thank you for your feedback, Hillary! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Lisa Tatarian McQuone Fresno, CA

Quick install, however, multiple sensors keep failing, alarm won't set saying sensors may have low battery or are disconnected from the panel

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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KEYSHA BENNETT Baltimore, MD

Absolutely awful! I was never able to install the equipment. When I called for help, I was told nobody would be able to come out to install. I was given the run around and a lot of dishonesty and no accountability whatsoever. Extremely disappointed and disgusted.

3 years ago

Reply from Vivint

Thank you for your feedback , Keysha. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brian Frankfort, KY

I love the alarm and cameras but my glass break alarm needs new batteries about once a month. I don‚Äôt understand what is draining them

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your glass break  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Vanessa Colbert Taylor, MI

Love my service!!! Everything works splendid. Customer service is very quick to respond when the alarm is going off.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Jamison Wight Springfield, MO

It has been good but room for improvement. I wish there was an option to turn off notifications for a camera on specific devices and not all devices.

3 years ago

Reply from Vivint

Thank you for your feedback , Jamison. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jesus Magana Fayetteville, AR

I do not like the cancellation process. Just because I don‚Äôt qualify under the extenuating circumstances I have to pay an outrageous amount to cancel my membership. I believe that there needs to be an exception for a pandemic like COVID-19 and financial hardships that one deals with.

3 years ago

Reply from Vivint

Thank you for your feedback , Jesus. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Lauren Tucker Edmond, OK

Okay, I wasn‚Äôt a fan of where some of the camera and break sensor are. I wished they would have given my options on where they can go.

3 years ago

Reply from Vivint

Thank you for your feedback , Lauren. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Jamiel Lynch Atlanta, GA

Inconsistant. Hearing different things from different departments. No one son the same page. An issue I have had since install in August STILL NOT RESOLVED - almost like no one cares.

3 years ago

Reply from Vivint

Thank you for your feedback , Jamiel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jay Hinesville, GA

The system is not the best...I was never told how to replace the battery...my previous company included more protection and contact ..my wiring is displayed..and my old system box was used...

3 years ago

Reply from Vivint

Thank you for your feedback , Jay. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Sly King Odenville, AL

So far so good. Love the features and the ease of use. Only one issue we had with the doorbell camera but that was quickly replaced.

3 years ago

Reply from Vivint

Thank you for your feedback, Sly! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Denise Mobile, AL

So far a good experience . I like the easy use of the app. I like the different functions and views

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021