Name: Vivint
Rating: 3.6

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Verified Customer

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Hermogenes Sacramento, CA

They’ve been pretty reliable. It’s pretty easy to use. I know they are monitoring. I plan to keep Vivint for a while.

3 years ago

Reply from Vivint

Thank you for your feedback, Hermogenes. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Sandra Virginia Beach, VA

The peace of mind Vivint offers makes me satisfied with it. They can answer any question I call about.

3 years ago

Reply from Vivint

Thank you for your feedback , Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Darleen

As far as I am concerned it does what it is supposed to. It gives me a sense of security. I’ve never had anyone else but I am happy with what I got.

3 years ago

Reply from Vivint

Thank you for your feedback , Darleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Martin Plano, TX

Best thing is the doorbell camera. It was installed in a day which was awesome. The rep was very knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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William Provo, UT

Good value. We’ve been very happy with how it works. We feel protected. When we call, our questions are answered.

3 years ago

Reply from Vivint

Thank you for your feedback, William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Miriam Marks, MS

It's nice. It tells us when there is a bad storm and when somebody is at the front or back door. The service people are pleasant.

3 years ago

Reply from Vivint

Thank you for your feedback, Miriam ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Joeann Hattiesburg, MS

Vivint is a good company. I love it. The security system is good. I can see what is going on at my house wherever.

3 years ago

Reply from Vivint

Thank you for your feedback , Joeann! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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David Dorr, MI

Being able to access the system from my phone and view my cameras is the best. I haven’t had any problems with it.

3 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Glendall Mount Washington, KY

Other than the doorbell, the equipment has been outstanding. It is easy to use. If there is a problem, they send someone out to take care of it.

3 years ago

Reply from Vivint

Thank you for your feedback , Glendall. We appreciate your honesty about your experience with the doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Colby Orem, UT

Everything works well. It has the best features. We’ve had mostly good experiences with customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Colby! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Lucy Colorado Springs, CO

The support team always able to help with my issues. I had a lot of issues. I am satisfied with the security I have.

3 years ago

Reply from Vivint

Thank you for your feedback, Lucy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Ann

The best thing about Vivint is I can access it from my phone. They always take care of everything if something goes wrong.

3 years ago

Reply from Vivint

Thank you for your feedback, Ann ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Carolyn J Mendibles Clovis, CA

we have been very pleased with Vivint. If any questions and concerns we can call and get help right away.

3 years ago

Reply from Vivint

Thank you for your feedback , Carolyn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Candice Young Hiram, GA

My recording doesn‚Äôt stream. And I don‚Äôt have all the features that were offered to me and working the equipment wasn‚Äôt properly explained because all features weren‚Äôt active and no follow up was offered.

3 years ago

Reply from Vivint

Thank you for your feedback, Candice . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Debra Cartrette Thomasville, NC

We seem to have issues with our back door sensor all the time. We changed batteries and sometimes it works and sometimes it doesn't.

3 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Seth Hudson Cape Girardeau, MO

Love the App and easiness to use. The way the service works when an alarm is triggered is flawless. Highly recommend.

3 years ago

Reply from Vivint

Thank you for your feedback, Seth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kaster Jackson Brandon, MS

The young man who presented services and his availability following setup was incredible. The simplicity and clarity of camera visuals and overall system are great.

3 years ago

Reply from Vivint

Thank you for your feedback, Kaster . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Andrew Stevens Lawrenceville, GA

It‚Äôs been very convenient. We‚Äôre fans. We really like being able to handle it all remotely.

3 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Matthew T Nute Kansas City, MO

Easy to use, convenient, the customer service and follow-up when I've had a question has been superb.

3 years ago

Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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John Hendricks Rosamond, CA

It‚Äôs been helpful when I‚Äôve needed it to be , and very useful in protecting my property and family!

3 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brenda Montoya Aurora, CO

Great customer service and quality product. Easy to use and provides a feeling of safety for the entire family.

3 years ago

Reply from Vivint

Thank you for your feedback , Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kane Wyatt Carlsbad, NM

Too many false alarms due to faulty sensors. When there is an alarm, the screen of the phone app and the wall mounted controller freeze preventing you from responding to the alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, Kane . We appreciate your honesty about your experience with your phone app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Sedricka Courman Beaufort, NC

The system has been great. If I have an issue with anything, customer service is always willing to help me.

3 years ago

Reply from Vivint

Thank you for your feedback, Sedricka! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Candy Caviglia Hartford, SD

Feeling of security, competent, easy use are most important to me. Vivint has provided this with excellent service.

3 years ago

Reply from Vivint

Thank you for your feedback , Candy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Frank McDonald Kansas City, MO

I appreciated the personal service in adjusting my auto garage door, kitchen door and sliding glass door.

3 years ago

Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your garage door and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sarah McBrine Carrollton, TX

Vivint has been good on responsiveness, for the price I wish they would do annual maintenance of the systems they installed at my house though.

3 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Felicia Young Richmond, TX

No problems I love it I feel safe it's good to see and know who‚Äôs at your door at home or away.

3 years ago

Reply from Vivint

Thank you for your feedback , Felicia! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lavone Strong Goose Creek, SC

Monthly cost is more than expected. During the install I was not informed that I would be charged separately for the equipment and monitoring service

3 years ago

Reply from Vivint

Thank you for your feedback, Lavone . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Frank Morgan Torrington, WY

Things are good. I wish we could have more options for notifications. I also wish the load time was quicker getting the live feed.

3 years ago

Reply from Vivint

Thank you for your feedback, Frank. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Flynn Wallace Summerville, SC

It's easy to use and setup. What I don't like is how I get two different notices about when the bill is due.

3 years ago

Reply from Vivint

Thank you for your feedback , Flynn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Karen Cash Victoria, TX

Batteries go low too fast. I have replaced 1 sensor batteries and need to replace batteries in 2 more sensors. I have to wait for help.

3 years ago

Reply from Vivint

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Mike Juenger O'fallon, IL

Install was terrific. Customer service was also great. Product: screen is currently broken so it can‚Äôt be used.

3 years ago

Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Micha Esters Evansville, IN

I keep having to reboot my panel so I don‚Äôt like that and it kind of takes a while before it actually rings through my phone but I do like that I can use my phone!

3 years ago

Reply from Vivint

Thank you for your feedback, Micha . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Cynthia Pierce Sacramento, CA

Something is happening with the camera. At night it goes to a white background with thin streak lines and not picture.

3 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Lonnie Belton, TX

The system makes you feel secure. Anytime you call on that they are there they help. I wish they had just a little lower price on their equipment.

3 years ago

Reply from Vivint

Thank you for your feedback , Lonnie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Cindy

The equipment works, and we have always just liked it. Customer service is always available to help.

3 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Patrick Houston, TX

The best thing about using Vivint for home security is the secure equipment. It works well with my home.

3 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 3rd, 2021

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Brad Brewer Goodyear, AZ

Good Quality products at a good price point. Support is responsive but lacks depth of knowledge and follow up with customer

3 years ago

Reply from Vivint

Thank you for your feedback , Brad! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Wanda Bradley Midland, TX

I am very pleased with it. Took care of my house through all the cold. I‚Äôm thrilled to have it.

3 years ago

Reply from Vivint

Thank you for your feedback  Warren! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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kyle dimen

It has been great anytime you have questions everyone is so helpful and I have not had a problem with anything at all

3 years ago

Reply from Vivint

Thank you for your feedback  Kyle! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Gilbert Apodaca El Mirage, AZ

It keeps breaking up when I try to talk to someone or communicate with someone at my door if there‚Äôs not even a good Wi-Fi connection not a major problem

3 years ago

Reply from Vivint

Thank you for your feedback  Gilbert. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Linda Peel McHenry, IL

Very helpful and available immediately anytime I call. I love the app to turn alarm on / off very simply from anyo

3 years ago

Reply from Vivint

Thank you for your feedback  Linda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Holly Pomona, CA

The service technician fell through my ceiling from the attic on 01/14/2021. It's been a month and a half and Vivint's Home Damaged Claim Dept. has done nothing to help!

3 years ago

Reply from Vivint

Thank you for your feedback  Holly. We appreciate your honesty about your experience with  this home damage issue and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Tara Louisville, KY

That I‚Äôm able to have my home secure when I‚Äôm not at home and that I‚Äôm able to arm my house with my smart phone

3 years ago

Reply from Vivint

Thank you for your feedback  Tara! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kimberly Plainview, TX

The rates are competitive. Customer service is supreme. They listen so they are able to meet your needs.

3 years ago

Reply from Vivint

Thank you for your feedback  Kimberly! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kayla Tully Sulphur Springs, TX

I love VIVINT. Our car was broken into and because of VIVINT, the police were able to catch the perpetrators.

3 years ago

Reply from Vivint

Thank you for your feedback  Kayla! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Lucas Elkhorn, NE

The quality of the product isn‚Äôt worth the overall long-term investment they make you commit to. On top of poor customer service and mixed communication, tell the door to door salesman ‚Äúno‚Äù and close the door. I have more camera and security devices now and feel less secure due to the for app quality and equipment.

3 years ago

Reply from Vivint

Thank you for your feedback  Lucas. We appreciate your honesty about your experience with  the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Kyle Arizola Salado, TX

I dislike how I been having issue with my front door lock and every time it doesn‚Äôt get fixed and won‚Äôt send someone to fix it due to COVID but didn‚Äôt have an issue coming to my house to install during COVID

3 years ago

Reply from Vivint

Thank you for your feedback  Kyle. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Anthony Lucero Converse, TX

Way too expensive on cameras and dvr that I can only use on your system. Almost like charging for cable boxes at over $100 per item

3 years ago

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Angela Richmond, TX

Best decision I ever made... visually clear, great customer service, impeccable sound quality. I have never felt safer

3 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021