Name: Vivint
Rating: 3.6

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Verified Customer

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Jeremy Callahan Rockford, IL

Numerous complaints about equipment failure and they keep giving me refurbished equipment that does not work. Even though everything is supposed to be under warranty

3 years ago

Reply from Vivint

Thank you for your feedback  Jeremy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Omar Union, NJ

Their customer service gives the best responses when we have a problem. They're pretty accomodating. The system is reliable.

3 years ago

Reply from Vivint

Thank you for your feedback Omar ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Allen Valdosta, GA

Customer support was very pleasant and knowledgeable. I like the cameras and feel safe with Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback  Allen! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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George Clarksville, TN

They keep everything working good and tell me if something's wrong. If I have a problem all I have to do is call them.

3 years ago

Reply from Vivint

Thank you for your feedback  George! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Luis San Bernardino, CA

Vivint is reliable. If I have any alarms triggered, they call right away. It also gives me a good digital feedback on my phone.

3 years ago

Reply from Vivint

Thank you for your feedback  Luis! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Justin Killeen, TX

They were quick to respond and solved my issues. It is easy to use and easy to know if there's an issue.

3 years ago

Reply from Vivint

Thank you for your feedback Justin ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Patricia Reynolds Lees Summit, MO

The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.

3 years ago

Reply from Vivint

Thank you for your feedback , Patricia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Cristobal Murguia Shepherdsville, KY

Great sense of security, love the quality of the cameras and how friendly the system its to operate

3 years ago

Reply from Vivint

Thank you for your feedback , Cristobal! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Riley Oakland, CA

Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.

3 years ago

Reply from Vivint

Thank you for your feedback , Riley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Ronnie Mirabal East Hartford, CT

Everything works. But sometimes the cameras don‚Äôt send the notifications when someone is around

3 years ago

Reply from Vivint

Thank you for your feedback, Ronnie. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Dan Gatto Lodi, CA

Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond

3 years ago

Reply from Vivint

Thank you for your feedback, Dan. We appreciate your honesty about your experience with  your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Robyn Neal Memphis, TN

The customer service is great, as well as the time frame that a technician arrives to solve a problem

3 years ago

Reply from Vivint

Thank you for your feedback, Robyn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Sandra Shea Glendale, AZ

I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.

3 years ago

Reply from Vivint

Thank you for your feedback, Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jasmin Legue

Initially information from the first call did not match what the installer said. It created alot of frustration and grief. It several weeks to resolve those issues.

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmin . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Cecilia Araujo Amarillo, TX

Got broke into my car and nothing was recorded then my car his stolen and nothing g was recorded, we called Vivint and asked just told us it needed to be rebooted but couldn‚Äôt get any images , sorry but am upset with this company

3 years ago

Reply from Vivint

Thank you for your feedback , Cecilia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Jeffrey D Dwerlkotte Lincoln, NE

I am stuck in a contract for something I am not pleased with. I like the stand alone items like the doorknob and the garage door opener but don't need Vivint to use them. The door bell camera is not as good as Ring and I don't use the security option.

3 years ago

Reply from Vivint

Thank you for your feedback , Jeffery! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Cody Carlotta Lathrop, CA

Bad customer service I didn't realise your sales person added a garage remote in the cost. I even told him I didn't need the garage because I was putting in dog doors. I want OUT of this contract and the garage never worked and now I am being told even if I return the equipment I still have to pay. Which I think is wrong

3 years ago

Reply from Vivint

Thank you for your feedback, Cody! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Susan Shortridge Norfolk, VA

I have trouble since the start up of my service. Can't get a hold of original people who set it up. Hard talking to customer service. You get transfered multiple times and have to explain each time. Can't cancel cause you are stuck with the contract.

3 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Darren Ashby Columbus, OH

Have had a few issues with the equipment. Cameras not recording consistently and recordings not always playable. Long wait times when calling tech support.

3 years ago

Reply from Vivint

Thank you for your feedback, Darren. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Douglas Cook Hemet, CA

Customer services from installers in up to support have been great. Equipment is simple to use and has been mostly reliable

3 years ago

Reply from Vivint

Thank you for your feedback, Douglas! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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James Campbell Suwanee, GA

It‚Äôs state of the art! I love the notifications and the cameras. I feel very safe and secure now.

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jean DeSmith Woodland, CA

So far so good. Happy with my service so far. Haven‚Äôt had any issues that weren‚Äôt fixed in a timely matter.

3 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Jose Alfredo Cardenas Joplin, MO

The ease of use and service has been good. However, the glass break sensors continuously lose communication and the panel has to be restarted.

3 years ago

Reply from Vivint

Thank you for your feedback, Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Adele Lalich Parker, CO

I appreciate being able to see who is at the door so I can choose to speak with them or ignore them.

3 years ago

Reply from Vivint

Thank you for your feedback, Adele! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Dawud Akbar Fairburn, GA

Nice system however it is way over priced you put a doorbell and camera on credit with a 700% increase with the industry standard

3 years ago

Reply from Vivint

Thank you for your feedback, Dawud. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Edy Garcia Fremont, NE

Vivint came to my house and lied in my face. I dont even activate the system cause I dont want think of you Vivint, liars, liars. Now I am stuck with a company that I dont trust, cheaters you lied to me and my family told us we had 30 to cancel when only was 3 days.

3 years ago

Reply from Vivint

Thank you for your feedback, Edy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kevin Dunn Cheyenne, WY

Your customer service sucks. We have problems with our door bell camera but your technicians are incompetent don‚Äôt know what they are doing. This is the worst mistake we have ever done I bad mouth your company every chance I get. Is that detailed enough or would you like me to continue

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Doug Pruitt Owasso, OK

I have sent multiple emails with all of the problems we have had. Your customer service is nonexistent, you do not return calls or emails, equipment malfunctions and you tell the customer it‚Äôs up to them to fix it. And on and on

3 years ago

Reply from Vivint

Thank you for your feedback, Doug. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Laura Amison Hopewell, VA

My front door lock is not working properly. It does not completely lock. It is not aligned properly. My front camera flickers on the screen at night time.

3 years ago

Reply from Vivint

Thank you for your feedback , Laura. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Michael Anthony Thompson Richton Park, IL

I requested the doorbell with my install, never got it or the call I was supposed to get. I got charged for replacement sensor, it was never mentioned there was a charge.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Nick Liberty, MO

Horrible - your door to door sales people are crooks. Vivint was the worst decision my wife has ever talked me into. I would never recommend Vivint to anyone and have actively told people to stay far away from Vivint and their awful excuse for a company and salespeople

3 years ago

Reply from Vivint

Thank you for your feedback , Nick. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Darrell Hawkins Chesapeake, VA

Great company. Friendly salesman. The system is easy to use. I love that I can arm my house from anywhere.

3 years ago

Reply from Vivint

Thank you for your feedback , Darrell! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Dr. Celia Hilber McAllen, TX

I like the simplicity for using. I don‚Äôt like that it doesn‚Äôt record people close to the front sidewalk at night.

3 years ago

Reply from Vivint

Thank you for your feedback, Celia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Amanda Winkle Columbus, OH

my door does not lock half the time so i have to stand there and hold the door closed it also does not unlock by phone have to use the key pad and still pull on the door

3 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Cynthia J Sykes Denver, CO

The driveway camera will go offline for no reason, stay off a few days, then come back on. It is difficult to find answers to my questions on the application

3 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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El Mc Kinney, TX

Horrible cancellation experience that took 3 months! No written notice after you cancel so you have to take their word that the contract truly has been cancelled. Had to keep calling them every other week for 3 months to get out of it and money refunded. The absolute worst customer service experience.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your cancelation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Geneva Stephens Fort Wayne, IN

I don‚Äôt like the idea that we couldn‚Äôt cancel we fell on hard times financially and no longer can afford this unit but can‚Äôt cancel without destroying our credit. This wasn‚Äôt explained when we signed uo

3 years ago

Reply from Vivint

Thank you for your feedback, Geneva. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Debbie Roberts Texarkana, TX

Don‚Äôt like I can‚Äôt speak to someone that speaks 3 English. I have asked twice for a service call and told they couldn‚Äôt do that. When I asked for supervisor I was told none available!

3 years ago

Reply from Vivint

Thank you for your feedback , Debbie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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John Bittle Martinsburg, WV

2ly easy system to use. I have had one technical glitch that was solved by Customer service after two telephone consultations.

3 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Kim Metzger Casa Grande, AZ

So far only 1 person has done what they said they would do.the amazing lady I spoke with on Thursday was fantastic and her and her team followed through with a promise that 6 other people made. These questions DO NOT reflect on her at all. I would give her perfect scores but definitely not vivint as a whole which is what your asking for.

3 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Aaron Christopher Minot, ND

It works. So far, we have been pleased. Although we do feel like some of the deals we were offered were not quite what they were made out to be.

3 years ago

Reply from Vivint

Thank you for your feedback, Aaron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Steve Jenkins Keenesburg, CO

Easy to use easy to understand and anytime an alarm is triggered I immediately get a notification.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Stephanie Chestnut Maple Heights, OH

Camera keep STIP WORKING, alarm keeps going off cause of sensors etc water sensor been stop working it‚Äôs just going bad keep rebooting from panel I cnt even watch my house while I‚Äôm away

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Luv Spence Franklin, VA

I do not like how my security system keeps going offline alot. An not wanting to work. Also How I was lied to about how much I would pay an how long.

3 years ago

Reply from Vivint

Thank you for your feedback, Luv. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Heather Ouzinkie, AK

Do not want the online service, only wanted the equipment. After purchasing the equipment with cash and canceling the service, vivint will not service any equipment if it fails to work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Valeria Perez El Cajon, CA

Terrible customer service, they‚Äôre liars, they hang up on you and just tell you want you want to hear. It took me about 5 calls to just cancel my account all they try to do it sell the entire call, they took money from my account claimed I‚Äôd get a refund and it never happened. WOULD NEVER RECOMMEND THIS COMPANY!

3 years ago

Reply from Vivint

Thank you for your feedback, Valeria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Mike Miller Saraland, AL

Not happy at all, the thermostat fell off the wall over a month ago and has not worked since. Had to replace it with my old thermostat. One of the outside cameras has not worked in a month. The only thing consistent my monthly bill!

3 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Gary Circleville, OH

Performance is great. It would be nice if the verbal responses from panel were "friendly" no so mechanical

3 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Richard

We have nothing but trouble with this junk,had to take the thermostat out and put my old one back in,Vivint one shut down my heater when it was -5 degrees,every night a camera in my back yard says there‚Äôs someone in your back yard over and over all long biggest mistake I made signing a contract for it

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Heather Parker Nashville, TN

The customer service has always been 5. I also have never had a problem with the service or equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021