Name: Vivint
Rating: 3.4

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Jamie Stevens Omaha, NE

Our security system through Vivint alerted us that someone was trying to break in to our home while we were on vacation. The alarm sounded and police were called. Too bad the burglar got away, but at least our home was protected.

7 months ago

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Judy Hodge Sacramento, CA

We like the camera a lot when we are away. Not only does it show who is at the front door on my cell phone but I can talk to them which is a big plus. Also we like the all the alarms on the windows and doors, it lets you know when the doors are opened. Great service.

2 years ago

Reply from Vivint

This is great feedback, Judy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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WSS Colorado Springs, CO

We love our Vivint Security System! Easy and fool proof for the most part, and gives us 24/7 peace of mind. The only hiccup we ever had was when we forgot our passcode, and set off the alarm. The lady on the other end laughed with us, and helped us out.

2 years ago Edited September 14, 2021

Reply from Vivint

This is great feedback, WSS! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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MEast Forest Park, IL

Moved from ADT ==> Vivint in 2014 because of the high quality of the cameras visually and it records sound. Mobile app is fairly functional. The company no longer supports similar app functionality on line - I miss that. I also had to finance the equipment, could not pay for that out right. I did so with the finance company, but that was an unnecessary burden.

2 years ago

Reply from Vivint

This is great feedback, MEast! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Shante Reeder Ogden, UT

All of the people we have worked with at Vivint have been very helpful and friendly. It gives us peace of mind to know that our security system is reliable while we are away. We love the smart phone features, and how easy it is to check in from the phone.

3 years ago

Reply from Vivint

Thank you for your feedback Shante! We are so glad to hear about your experience with the service and how you're loving your system.

Sep. 8th, 2020

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cain

Well I'm a new customer and have the most recent system mine does record to the space monkey if motion is detected and I can also see a notification on my phone and watch and speak to who is there plus I have the medical alert for my dad who lives with us I believe it is a great system salesman where friendly and installers stayed till the job was done

4 years ago

Reply from Vivint

Thank you for your feedback Cain! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Joel Farrar

I've had Vivint for years and the service has always been excellent. I like the contract length because Vivint doesn't raise the monthly cost unlike my last company. Also nobody else has the doorbell camera which is my favorite part of the package.

4 years ago

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Brian Amezola

we have had Vivint for many years going back when they were called APX. the customer service has always been great and we have had a couple of pieces of equipment replaced at no charge and we have been out of contract for years. i have recommended them to family and friends who have all been satisfied.

4 years ago

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Amanda

2 months ago we switched from ADT to Vivent and so far we are very happy with our choice. We chose to add the smart thermostat and stationary camera features which really help us get a daily benefit from our system. I installed the app on my phone so I can change the thermostat if I am going to be home early and also get alerts when my alarm is triggered, etc. The alerts are completely customizable. We also have 3 fire/freeze alarms in our house. At the end of the day it might be pricey but you get what you pay for!

4 years ago

Reply from Vivint

Thank you for your feedback Amanda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Alex Polyanskiy

Great features and benefits to the home. I can control my garage, doors, lighting, air and arm the system through my smartphone. The amazon echo makes it convenient for day to day tasks. Had one issue with the doorbell camera and Vivint came out within a few days to make sure I'm satisfied. Would def recommend giving it a try!

4 years ago

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Kim Hayes

Read some negative reviews and don't understand. I have Vivint both in my Home and in my Business, and have NO problems at all. My Cameras work great, I love being able to turn up or down my Air Conditioning not being in either location. I think the problem with others is they don't know how to actually use or work the system.

4 years ago

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Dan

Called in today to speak with Technical Support. Got a great guy named Dan.... He spent 37 minutes on the phone with me explaining things about my system that I did not know. He could not have been better or more professional. Sorry I did not get his last name to give him credit.

4 years ago

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Cecil Farmer

I have the doorbell and inside cameras and the doorbell camera. I think I have sensors for all my doors. And I got the glass one too, you know, the one if you break the glass it sets it all. The salesman I talked to, Rivers I think was his name, did a really good job selling the system to me. I have been really satisfied with everything so far.

4 years ago

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David Richards

We LOVE Vivint. It has been worth every penny and we have always had prompt service to fix anything we need or just answer questions. Our utility bill is lower and we feel safer being able to have so much control over our home. Highly recommend!

4 years ago

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Jodi Gammon

Everything about my account with Vivint has gone great. It's a small thing, I do love the fact that their install team put booties on when they came in my house because some of them come in with dirty feet, so I thought that was nice of them.

4 years ago

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Jeff Thibodeaux

Have been a VIVINT client for 8 years. Anytime a have a question the response has been immediate. We have transitioned through 3 upgrades . With each upgrade the technician arrived on time, was very knowledgeable and professional. Also, with each upgrade we received a .substantial increase in technology with a very minimum associated cost . .

4 years ago

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Joseph Edwards

Vivint more than delivered on all fronts. I'm a previous customer now of two other major alarm companies listed in your top 10 both of which were challenging to work with. Also found VIVINTS system to be seamless and easy to use.

4 years ago

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Yvonne Carmichael

I have been nothing but pleased with my Vivint system. No problems, whatsoever, encountered now that I have had it over a year. I feel much more secure in my home since I had it installed. I would highly recommend it from sales, to product/service to customer service.

4 years ago

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George Mahieu

great company and great products. A bit more money but has more features than most and will discount for add ons. Been with them 5 years and never an issue, even no charge to move from texas to georgia and install new equipment. as I had in texas.

4 years ago

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Eric Baertsch

Amazing customer service, I love being able to get alerts and pull my cameras up right on the app on my phone. My kids love seeing who is at the door through the nice panel inside the home. The monitoring center is prompt in the event of an alert and I feel 100% safe with Vivint

4 years ago

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Mike Coleman

I had vivint for 4 months and super happy how everything turned out. My sales rep, Michael made sure I was well taken care of from head to toe. Everything from the Alexa to the security we love. Vivint has not let us down!! Thanks Michael and vivint!!!

4 years ago

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Michael

We love our system. They respond much quicker than ADT did and I get notified every time my kids come home from school with a video clip from the camera. Def makes my wife and I happy and works great. It seemed pretty pricey at first but for everything you get and all the system does, it's worth it over some cheap outdated system.

4 years ago

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Mason

'Are you a traveling man?... then you can use this system to keep an eye on your house while you're 'traveling'! Ha ha this awesome sales rep, Kyle B., from Vivint kept making great jokes about my being a Master Mason and a Shriner. Great system, great reps, so far no problems!

4 years ago

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MARIE vICTOR

Yesterday I called Vivint Customer service since my automatic lock was not working. I got disconnected but they called me back. It took a while to set up and correct the lock, customer service was persistent, they did everything possible to help me. I call that true dedication and professionalism and customer service at it's best.

4 years ago

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Diana P Lobzun

As a home owner who has experienced a robbery ,I was researching security systems when I found Vivint on- line. Called the Company, made an appointment, discussed equipment plans, decided on a plan and installation was scheduled. That was about three years ago and have been happy with services to date. I was able to use a sensor that locks my automatic garage door. I currently feel safe in my home. I have peace of mind knowing that this system is reliable when I leave home, if for a hour or for a week. Security is a priority for me.

4 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Greg Litterick

We have had Vivint for about 2 weeks with NO problems. The two gentlemen that installed the system were super nice, friendly, and cleaned up. They explained everything they did, and let us know when they need to be upstairs. The app works great for all the family.

4 years ago

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Kevin F

I have had Vivint for almost a year, and have had nothing but great experiences with them, the service, and the Customer Service. I have enjoyed it so much, I decided to use them for a new retail location I opened, and it has been great! I love Vivint and recommend them to anyone showing interest in an alarm system.

4 years ago

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Karlane

Everything has gone quite well with Vivint. The one thing I am not crazy about is the price. I understand all the features that Vivint gives but the price is like $60 a month. It's just the price is very high compared to other companies. If they can't minimize it then it's understandable. But the price is very high.

4 years ago

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Yvonne Meeks Palm Bay, FL

From the salesman to the install it has been an overall great experience. I absolutely love the system. Pricing could be better but my familys safety is more important to me than a price point. I would recommend Vivint to any and everyone.

4 years ago

Reply from Vivint

Thank you for your feedback Yvonne! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Ricky

I've had several different alarm systems and vivint by far takes the cake! They took care of more than my doors and a motion sensor They added every sensor I could think of and added a doorbell cam with door locks Alexa and outdoor cameras

4 years ago

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OK Sooner Nurse

Love Vivint! The phone app and cameras are wonderful. No complaints at all. Customer service has been very professional and resolved any issues right away. I have had Vivint for almost 6 months now and am thrilled with my choice.

4 years ago

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Ryan King

I am fairly satisfied with the security component and only moderately satisfied with their home automation services. I do use some of their home automation services but it's been a little bit unreliable. It doesn't work all the time. I've had to have them come out to resolve several problems over the years. They need to work on their reliability of their home automation side of things.

4 years ago

Reply from Vivint

Thank you for your feedback Ryan! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Lee Berreth

We have had Vivint for about 6 years and love it, response time to an alarm is within 1 min. And if you don't answer the cops are on the way! I love being able to control everything on my Android phone. Great work keep it up!

4 years ago

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Paulette Wetch

I'm just really glad we have Vivint. We were broken into about two months ago but I didn't have the alarm on. I just never thought anybody would break in when we were home asleep. So now, it's on every night and I never turn it off. They have been excellent in every single way.

4 years ago

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Timothy Cook

After reading the comments on this page I went to Armorax's site to see what they offered; they've partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that's good. Monitoring is priced well too, so all in all a great deal.

4 years ago

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Timothy O. Muir

Janessa H helped me on the Live Chat to remove the Low Battery Alert on the Control Panel...Not only was she quick and responsive but even laughed via chat at a lame joke I made. Thank you Janessa H and you deserve a pay raise!

4 years ago

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Salvador Nunez

Honestly, everyone I have worked with over there - the dispatch, the installation team, the sales team, they have all been great to work with. I have Vivint in my house as well as my business, so I would recommend Vivint to other people as well as business owners.

4 years ago

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Laurie Mitchell

Signed up with Vivint about a year ago. We've had nothing but positive experiences from everyone we dealt with. We have a special needs family member and Vivint staff was very helpful regarding the best equipment for our needs. We've never had any issues with the equipment, and LOVE the app!

4 years ago

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Michael France

I have no complaints. I'm satisfied. Well, the indoor camera it doesn't always record a motion, but the rest of the system is good. There was one instance when my son opened the door, I didn't have it locked and the alarm was on. The customer service called me right away and I gave over the phone password, everything went fine. I'm glad I have them.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Doris Hickman

I'm very happy with Vivint. The only problem I have with them is that they keep changing my payment cycle and it kind of throws me off. But I'm still able to make the payments on time. So other than that I'm very satisfied with the company, with the service, and their support.

4 years ago

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Marianne Ford Tucson, AZ

My home is complete with Vivint products, cameras, ring door, etc. My complain is with the Ping camera in my home which I have called numerous times about. The camera was detecting motion every 20 seconds during the night (no one up, lights out, etc). They finally sent a replace after I got angry (I should mention I also purchased a new main panel). This camera now doing the same, motion during the night, no views/ events at all on the panel (dark), but you hear sounds. I'm an older person who relies on this equipment for safety/ security, really getting tired of call customer service , losing faith in products and will not recommend to friends that have asked about it at this time. I outright purchased all the equipment and just pay a monthly fee. Seriously thinking of getting rod iron work done on my home windows and doors, something I can trust.....

4 years ago

Reply from Vivint

Thank you for your feedback Marianne. We would love to look into your concerns with your Ping camera further. When you have a chance, contact our chat support team using this link:

Feb. 15th, 2020

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Robert Collins Long Beach, MS

Good security company. Security hardware is good and modern. We like the ability to see our front doorbell camera and driveway camera over the Internet no matter where we are. It's also good to have video clips from both cameras to go back and check activity. Installation didn't take too long. They are quick and responsive when you have an alarm situation.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are glad to hear that you're enjoying your system and the app in particular. When you have a chance, contact our chat team to get your unique referral code using this link:

Feb. 16th, 2020

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Rebecca Patterson Bessemer, AL

I have had Vivint for six years. I am completely satisfied with the service. Every representative of the company I have been in contact with was very professional and knowledgeable. When my first contract expired, I was given a lower rate for the next 3 years. I recommend this company.

4 years ago

Reply from Vivint

Thank you Rebecca for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Dec. 12th, 2019

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Dennis E Georgetown, TX

I had ADT for years and felt fine about it. I then looked into Vivant and found more bang for the buck and in my feelings a better system. I am very happy and would recommend Vivant to anyone looking into a new/ change in Home Security.

4 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance contact our chat team to get your referral code using this link:

Nov. 23rd, 2019

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jackie Jamaica, NY

I am pleased with the security monitoring system. If the alarm is triggered they will reach out within seconds . However the thermostat is not working. I called for assistance and spent 70 minutes on he phone with a technician. The tech had me going up and down the stairs to turn off house electricity, boiler etc. He concluded that he would express mail a new thermostat to my home. I’ve been waiting 6 days. I called to check the status of the mailing yesterday. I was placed on hold by a rep. Waited 10 minutes and was disconnected. This is disgusting. It’s cold and I am unable to turn my heat on. Also the door lock does not work properly. We can not disarm the door with the code. Every time one of my family members enters our home they have to run to the panel to disarm so the alarm does not trigger.

4 years ago

Reply from Vivint

Thank you for your feedback Jackie. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Catherine Newport News, VA

The tech that came out was very knowledgeable and knew what he was doing, so far I have no issues at all. Excellent customer service, those that are having issues I am sorry your having a rough time but I love my security system

4 years ago

Reply from Vivint

Thank you for your feedback Catherine! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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DC Pooler, GA

The salesman was nice and courteous and yet professional. He was very knowledgeable about the products and services offered. He came back when scheduled. Installed the same night. Installation was perfect. The installer was well informed and had everything we needed.

4 years ago

Reply from Vivint

Thank you for your feedback DC! We are so glad to hear about your experiences with us and your Smart Home Pros. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Luna Chicago, IL

They have been very good to me and my family. Whenever there is a alarm going off by us triggering the system they have called with in seconds. On the phone they have been great and if anything comes up they have taken care of it immediately. So bottom line they have been great to us and we are very satisfied with Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Luna! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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afton lambson South Jordan, UT

Vivint does an amazing job at installation. Count on it taking a long time because they are doing quality work. We were able to get the Vivint Gives Back discount for our child with autism. They have been so good to us and we love the security system.

5 years ago

Reply from Vivint

Thank you for your feedback Afton! We are so glad to hear about your experiences with us and the Vivint Gives Back program. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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ep Garner, NC

Tech installed firefighter audio sensor and glass break audio sensor. Tech does not know how to do a real test on firefighter and glass break sensors. Asked the tech to call supervisor for assistance. Tech call office and spoke to Emelio. Asked how to do a real test of sensors. Both supervisor and tech said that they only check the signal from the sensor to the panel, NOT A REAL TEST. I insisted to test the firefighter sensor by blowing smoke to the local smoke detector 6 inches away from the firefighter sensor. Tech hesitantly activated the local Smoke alarm, but firefighter DID NOT send signal to Vivint, nor Vivint call me for a fire alert. VERY DISTURBING. Vivint is installing firefighter sensors and not testing them with real smoke test on local smoke detectors. Tech did not also do a real glass break sound test on the glas break sensor. How do they know it really works after install?Vivint is putting people's lives in danger. Vivint techs and their supervisors need to be trained. People's lives are more important than sales! Below is the chat conversation with Vivint Support: 12:29:49 PM Morgan J (VIVINT) I'm so sorry to hear that you've upset about the firefighter. we can't guarantee the firefighter device will pick up the alert from your existing smoke detector. Due to the fact it is an audio detecting device and if the smoke detector is not hitting a high enough decibel it will not detect the alert. 12:31:53 PM Me NOT THE GREATEST ANSWER. YOUR TECH INSTALLED THE FIREFIGHTER 6 INCHES FROM THE LOCAL SMOKE DETECTOR. SMOKE ACTIVATED ALL 5 SMOKE DETECTORS IN THE HOME. STILL FIREFIGHTER DID NOT SEND A SIGNAL NOR VIVINT CALL ME FOR A FIRE ALERT. 12:34:17 PM Morgan J (VIVINT) I understand the frustration there. From what you are explaining to me it sounds like your smoke detectors are not hitting a high enough decibel to trigger the fire fighter. 12:35:10 PM Morgan J (VIVINT) Our firefighter detector does work. What we can't promise is your smoke detectors will trigger it as we can't guarantee the function of non vivint equipment. If you would like fire protection you'd need to have a Vivint Smoke Detector installed. 12:38:36 PM Morgan J (VIVINT) The fire fighter is not a fire/smoke protection device it is an audio device. 12:39:14 PM Morgan J (VIVINT) It has a test button on it, the smoke detector does not require real smoke to test. 12:40:58 PM Morgan J (VIVINT) Our smoke detectors have a laser in them. when the laser is disrupted it sets off the alarm. When we use the test button it disrupts the laser as manufactured and by blowing smoke into it it does dispute the laser but can damage the equipment, which is why we don't test it with smoke and after an actual fire or smoke alarm we schedule a tech to inspect the equipment . The fire departments should also be informed about this!!!

5 years ago

Reply from Vivint

Thank you for your feedback EP. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020