Name: Vivint
Rating: 3.5

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Verified Customer

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N. V.

Whenever I'm having issues with their expensive equipment, instead of sending a technician to fix it, they try to explain how to fix it over the phone. Also, if a technician comes out to fix any of their expensive equipment, I'm charged the repair fee. Furthermore, I was charged for equipment that I already purchased from my previous security company. The technician who installed the equipment charged me for it to make it appear as if they installed 2 sensors when they didn't. I'll be leaving them pretty soon.

4 years ago

Reply from Vivint

Thank you for your feedback N.V. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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R. Greenwood

They always answer my calls about problems. Biggest problem is when the electricity goes out and figuring out how to stop the beeping.

4 years ago

Reply from Vivint

Thank you for your feedback R! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Kathleen

The equipment is easy to use. I picked the equipment that fit my needs the best. They are the number one security company. Their financing is good.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Kathleen! We appreciate you letting us know about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Stefani Bertelsen

I like Vivint except for the doorbell camera. That's what I want the most and I'm about to have to call because for the second time it's not working.

4 years ago

Reply from Vivint

Thank you for your feedback Stefani! We appreciate you letting us know about your experiences with us. We would love to look into your concerns with your doorbell camera further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Verified Customer

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Shirley Louise Pollard

It has been awesome and I think that Vivint has the best security system by far. It is reliable and the service is awesome.

4 years ago

Reply from Vivint

Thank you for your feedback Shirley! We are so glad to hear about your experiences with us. When you have a chance, reach out to our chat team to get your referral code that can lead to great perks using this link:

Feb. 16th, 2020

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Verified Customer

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Darryl J Gobert

Vivint has your back even when you think that there is no solution to the questions that you have, the Vivint team will make your day

4 years ago

Reply from Vivint

Thank you for your feedback Darryl! We are so glad to hear that you're enjoying your system and about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Pam Loeffler

I have found them to be helpful in fixing something. Certainly are better than ADT which we had before moving to Missouri.

4 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Paula

Excellent. Have had no problems at all except the mobile app sometimes buffers a lot taking more time than necessary to enter our home.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral codes using this link:

Feb. 16th, 2020

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Verified Customer

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Curtis Wolford Palmer, AK

Very positive . Service is reliable, products meet my needs, and I've never had a problem getting Vivint to address issues.

4 years ago

Reply from Vivint

Thank you for your feedback Curtis! We are so glad to hear about your experiences with us and our service. When you have a chance, reach out to our chat team to get your referral code using this link:

Feb. 17th, 2020

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Richard Brock Anchorage, AK

Poor customer service, advised service was available in state I was going to move to when system was installed. Service was not available and now stuck with purchased equipment. no one at Vivint would help me, finally had a customer service representative agree to talk to his manager who was not there at the time and promised to call me back but never did. I would never use this company again.

4 years ago

Reply from Vivint

Thank you for your feedback Richard. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you can, please contact our chat support team using this link:

Feb. 17th, 2020

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Chris Werley

I have been pleased with the monitoring provided by Vivint. My displeasure lies with the reliability of the home automation equipment. I do more work to resave issues as s customer than Vivint does for me.

4 years ago

Reply from Vivint

Thank you for your feedback Chris. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Chantelle

I think Vivint could use a lot of updates and improvements. They should make it to where you can add multiple cameras around your house. I do like the app' that you can do everything from your phone.

4 years ago

Reply from Vivint

Thank you for your feedback Chantelle. We appreciate your honesty about your experience with us and are happy to hear that you enjoy the app. We would love to look into your concerns with cameras further. Please contact our chat support team at your convenience using this link:

Dec. 11th, 2019

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Verified Customer

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Anonymous

I have accidentally set off the alarm and somebody called me right away to talk through fixing the door. It's a good service.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience when your alarm has gone off. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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Katie

It's easy to use and I have had no problems with them. You can tell if I called they would take time to fix the problems.

4 years ago

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Verified Customer

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Denise

They have been very helpful. I haven't had any problems with it. I like the features on my phone and that I can operate things from my phone.

4 years ago

Reply from Vivint

Thank you for your feedback Denise! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 4th, 2019

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Verified Customer

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Julie Guerrero

Great company to deal with. Have used them on two of my properties and I am considering another. Services for any situation.

4 years ago

Reply from Vivint

Thank you, Julie, for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Lew Smaldino

We chose Vivant for two things, security camera and thermostat control as we travel a bit. Camera and door lock are fine, thermostat control quit working fairly soon after installation. Tech came out, charged us, worked for about three months. Tech would come out again for a fee, we disconnected thermostat from Vivant, no reduction in monthly fee, so yuck!!!!

4 years ago

Reply from Vivint

Thank you for your feedback Lew. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Tony

Less than desirable. Installation technician threatened to sue me multiple times because I had a little ice outside. Said if he fell he'd 'own my house'. Then had to replace 2 panels which they made me pay for. Now I moved and the say I'm in a contract for another 6-7 months which I don't recall being told it's a contract style service and I've had it for at least 2 years. They want over $350 to break my 'contract'. Unethical company that will squeeze every dollar out of you.

4 years ago

Reply from Vivint

Thank you for your feedback Tony. We appreciate your honesty about your experiences with us and would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Felix Pagan

Good experience. Equipment lags sometimes. There is a delay between the time you open a door and the time it is recognized by the panel.

4 years ago

Reply from Vivint

Thank you for your feedback Felix! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Raj

Good features; easy to use; efficient customer service; the remote trouble-shooting and fixing feature is very convenient.

4 years ago

Reply from Vivint

Thank you for your feedback Raj! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Nancy Martin

Really good experience. I think I got sucked into paying too much for the equipment. Pay for it for five years I think.

4 years ago

Reply from Vivint

Thank you for your feedback Nancy! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Dean

It works good, everything is secure and we're quite pleased with it. If we have an issue and call they are able to fix it immediately.

4 years ago

Reply from Vivint

Thank you for your feedback Dean! We are glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Sandi

Whenever I call or need any help they always stick with me until we get the issue resolved. I do sometimes have issues with the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Sandi! We appreciate you letting us know about your experience and we are glad that our 24/7 support team has been able to assist when you experienced issues with your equipment.

Nov. 27th, 2019

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Cody

We like the customer service. The last technician that came out was excellent. I really like the cameras everything works properly.

4 years ago

Reply from Vivint

Thank you for your feedback Cody! We are so glad to hear that you're enjoying your cameras and the customer service you've experienced. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Cynthia A.

They've always been able to fix what was wrong. I can get someone on the phone pretty quick when I have a problem. I am always having to replace the door locks.

4 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We would love to look into this issue where you're needing to replace your door locks often. When you can, contact our chat support team using this link:

Nov. 27th, 2019

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Michael

They are completely on top of every home security need you would have. The best part is their attention to detail and the value.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family!

Nov. 27th, 2019

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Jackie Waxahachie, TX

Everything has held up very well and works properly. I really like their app. I had a recent bad experience with customer service when I wanted to add features.

4 years ago

Reply from Vivint

Thank you for your feedback Jackie. We appreciate you letting us know about your experiences and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code that can lead to some great perks. You can reach them directly through this link:

Nov. 27th, 2019

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Chad Lafayette, LA

The camera and alarm system work fine. Every time I call for a problem or incident or anything they've been real quick and help me with neutralizing the problems.

4 years ago

Reply from Vivint

Thank you for your feedback Chad! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Barbara Clinton Township, MI

I love the service. It's dependable. They are always friendly and helpful. It's easy to use and set automatic times for it to go on and off.

4 years ago

Reply from Vivint

Thank you for your feedback Barbara! We are so happy to hear that you're enjoying your system and that it gives you and your family peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Marie Baltimore, MD

I have a lot of issues with my panel stopping and not working and going offline. I've called them plenty of times about the camera's stopping and it happens all the time. They probably need to upgrade their boxes so people don't have so many problems with it.

4 years ago

Reply from Vivint

Thank you for your feedback Marie. We would love to look into your concerns with your panel and camera. When you have a chance please contact our chat support team using this link:

Nov. 28th, 2019

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Gloria

It's easy to work but sometimes it goes off line and it hard to get it back without calling customer service and you have to wait a long time to get through

4 years ago

Reply from Vivint

Thank you for your feedback Gloria. We appreciate you letting us know about your experiences with us and would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Tom Langan

Although we have had some difficulties with the system, overall Vivint's response and customer service have been excellent.

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Dale

I have not had occasion to have to use the system. Because of that, I really cannot fairly evaluate the company. I am satisfied with what I have however. All is well at my home.

4 years ago

Reply from Vivint

Thank you for your feedback Dale. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Alfredo Jaime

Exciting at first, within fews months, door bell went out, stop ring. Equipment not top quality. Have also received several complaints from clients that we scooted for Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Alfredo. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Yvette

Very dependable home security, I have been a loyal customer for a while now and I would highly recommend Vivint home security system.

4 years ago

Reply from Vivint

Thank you for your feedback Yvette! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Ada Truesdale

Very pleased with the service I have received. The reps are very helpful. The wait time for assistance is within reason.

4 years ago

Reply from Vivint

Thank you for your feedback Ada! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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John

At first we had a system that did not perform very well, but after contacting Vivint and making some upgrades, the system works FABULOUS!!!!

4 years ago

Reply from Vivint

Thank you for your feedback John ! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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LON LEDVINA

Since installing Vivint we have only had minor issues that customer service and technicians handled with easy and speed! Glad we switched!

4 years ago

Reply from Vivint

Thank you for your feedback Lon! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Kevin Strain

Great, low maintenance system. I've never had any downtime and the remote access to my system is very fast and convenient.

4 years ago

Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Dawny

We have had Vivant for over 10 years. We enjoy peace of mind when not home. Price is appropriate for such good customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Dawny! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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P. Siler

Horrible. My doorbell camera hasn't worked months. In addition to the monthly fee I pay for it, It cost me at least an hour on the phone every time I call to report it, and after at least 5 calls it's still not fixed. They even replaced it, and it still doesn't work. Also the entry alarm announcement only sounds when it wants to. This too has been reported without being fixed. Their response is always the same, 'we're updating our software'. Unfortunately I have a 5-year contract, the only option available, so I'm stuck with them for another 2-years. Run!!! Don't walk away from Vivint!

4 years ago

Reply from Vivint

Thank you for your feedback P. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Anonymous

just ok. from the beginning it was just one bad experience after another. for example i had a motion detector issue and it took 4 agentrs and numerius calls to resolve. that is only one of the issdues among several and at times when i speak to customer service we have a communication issue

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us and would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Jay

Vivint was a great choice for us. The app and the panel are so easy to use. I just wish that the app is compatible with our Samsung Smart Fridge.

4 years ago

Reply from Vivint

Thank you for your feedback Jay! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Sandy Swartz

Disappointed with the mobile app, constantly not being able to set while sitting right outside your home. Then knowing your doors are shut and locked the app keeps saying your door is open.

4 years ago

Reply from Vivint

Thank you for your feedback Sandy. We appreciate your honesty about your experience with us. We would love to look into your concerns with your app further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Richard Lambert

Always positive. I have been with Vivint since they were APX. Always respond very quickly when I forget to turn off the alarm

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience through the years. We value the opportunity that we have to protect your home and family. When you've got a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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John Byrer

I like the app and the ability to monitor while away. I don''t like the in reliability of my cameras. They are often down and my doorbell hasn''t worked in months.

4 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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David Jacksonville, NC

Equipment is state of the art - same as everyone else's. I like that they contact their existing customers on a routine basis to see if there's anything they need help with.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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JS

Pretty solid. One of my cameras doesn't work, maybe an automation that reaches out to users after a sensor or camera goes down for X amount of time.

4 years ago

Reply from Vivint

Thank you for your feedback JS! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Sarah Simpson

Great so far - customer service has been great from installation to a small issue we had everything was resolved quickly!

4 years ago

Reply from Vivint

Thank you for your feedback Sharon! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Carole Mackie

I am pleased with my system. Only thing that I have noticed is calling in if you talk to 2 people I usually get different answers.

4 years ago

Reply from Vivint

Thank you for your feedback Carole! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020