Name: Vivint
Rating: 3.5

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Verified Customer

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Wayne

There was an aggressive salesman that showed up at the door so we got Vivint. They have been fairly responsive when I need help and it is in the back ground and nonintrusive.

4 years ago

Reply from Vivint

Thank you for your feedback Wayne! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Ellen

My favorite thing is being able to see what is going on when I am away from home. Usually they do whatever needs to be done as soon as possible.

4 years ago

Reply from Vivint

Thanks for the feedback, Ellen! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 20th, 2020

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Verified Customer

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Michael

Very happy with them, they are dependable and I've had no problems at all. They've been very good to work with the last 10 years.

4 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Marilyn

The ease of using the system. Customer service has been excellent. The system is in excellent condition and is easy to use.

4 years ago

Reply from Vivint

Thank you, Marilyn, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Trudi

I like their service. They are quick and efficient and get problems solved. It works the way it should and I like the speech panel.

4 years ago

Reply from Vivint

Thank you for your feedback Trudi! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Sue

I feel secure and one time I had trouble and I called and they helped me get it worked out because it is easy to operate.

4 years ago

Reply from Vivint

Thank you for your feedback Sue! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Monica

They are very reliable and dependable and quick with responses. The only downside is the battery concept but other than that it is a good security system.

4 years ago

Reply from Vivint

Thank you for your feedback Monica! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Marilynn

The technology is advance and this system is good for me. It is convenient and easy to use and the price is good. Customer service is the best.

4 years ago

Reply from Vivint

Thank you for your feedback Marilynn! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Robert

We've had some problems but tech support has always tried to help us out when ever we've had problem and so far it's been good.

4 years ago

Reply from Vivint

Thank you, Robert, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Richard

Normally they take care of problems rather quickly but I am not completely satisfied with the doorbell camera but I like the actual security portion of it.

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Kevin

Staff was friendly but they always say they are going to send emails in five minutes and it takes five days. There is a lot fixing that needs to be done. Sometimes the camera is laggy and some of the time it doesn't even work.

4 years ago

Reply from Vivint

Thank you, Kevin, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera and response times further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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John

It's nice that somebody is at the other end of the line and that real people deal with it. The security is a little pricey but they respond right away.

4 years ago

Reply from Vivint

Thank you, John, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Frank

It feels nice feeling secure and that it alerts somebody. They always answer questions. The battery doesn't always work.

4 years ago

Reply from Vivint

Thank you for, Frank, your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team for any issue with batteries and to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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David Galletti Killeen, TX

Best Company, Best service, any time the alam goes off they communicate with you so you know they are there, not like the other one I had.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks. using this link:

Feb. 15th, 2020

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Verified Customer

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Jane Dodge City, KS

I like being notified when somebody is ringing the doorbell and I'm not home. Anytime I've called they've taken care of my problem.

4 years ago

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Verified Customer

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Allan

The equipment was good enough. Their service did pretty good but there was some things they couldn't do so I ended up canceling. Their accounting people are next to impossible to deal with. They are arrogant, they dont answer, they're horrible. That's why I canceled them. I won't get Vivent again.

4 years ago

Reply from Vivint

Thank you for your feedback Allan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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Verified Customer

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Luke

They seem to look after us properly. The service is prompt. Any problems with the equipment they look after it and replace it if it's faulty.

4 years ago

Reply from Vivint

Thank you for your feedback Luke! We appreciate you letting us know about your experiences with us and your system. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 16th, 2020

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Verified Customer

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Ronald

Peace of mind because they are always right there and they do a good job. I wish they would lower their prices a bit on the monthly charges.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald! We are so glad to hear that your system is giving you peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Dwayne Florissant, MO

Equipment is pretty durable and reliable. They are always there when you call and they have patience with you and are very professional.

4 years ago

Reply from Vivint

Thank you for your feedback Dwayne! We appreciate you letting us know about your experiences with us and with your system. For a chance at some great perks, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Dolores Yakima, WA

They gave us the best security service with the amount of payment. I haven't had to use customer service much, but they have been very cooperative.

4 years ago

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Verified Customer

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Kori Corning, CA

Vivint is excellent. I like their professional security system, it is very good. They are always prompt and come through.

4 years ago

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Verified Customer

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Julie

Very satisfied with the service. Anytime I've needed customer service they were able to help me quickly and to my satisfaction.

4 years ago

Reply from Vivint

Thank you for your feedback Julie! We are so glad to hear about your experiences with us. When you have the chance, reach out to our chat team to get your referral code that can lead to great perks, using this link:

Feb. 16th, 2020

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Blain

Good but no benefit to being a long term client. What you get is what you get with the occasional rate increase. Haven''t been with other companies so I can''t compare.

4 years ago

Reply from Vivint

Thank you for your feedback Blain! We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Theresa Hnidy

Until I had I recent false alarm due to system error I would have given a 5 that being said this false alarm and the service related to it has been awful. I will very like move to another supplier if this incident is not addressed satisfactorily.

4 years ago

Reply from Vivint

Thank you for your feedback Theresa. We would love to look into your concerns with your false alarm event further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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robert Lance

I have all ways been completely satisfided with the service from Vivint and don't plan to change my service with your company.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your unique referral code that can lead to great perks. You can reach them using this link:

Feb. 16th, 2020

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Verified Customer

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MThomas

Excellent Surveil and Customer Service and always responsive to inquires, troubleshooting, and resolving issues and concerns.

4 years ago

Reply from Vivint

Thank you for your feedback M! We appreciate you letting us know about your experiences with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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C&B Evans

Haven't had any major issues! Interaction with staff members has been professional, patient and encouraging on the technical side!

4 years ago

Reply from Vivint

Thank you, C&B Evans, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Chesteen Chism

Excellent, Customer Service always very knowledgeable. Representatives knowledgeabble in all areas of knowing alarm system and how it works

4 years ago

Reply from Vivint

Thank you, Chesteen, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Richard A Ballas

Nothing but good!!!!!! The few times I accidentally set my system off the monitor was in contact with me before I could even get to the phone.

4 years ago

Reply from Vivint

Thank you Richard for your feedback! It is so good to know that you're enjoying your system and the services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Karen Hemstreet

Vivint has served our purposes well'installed when my husband was diagnosed with cancer so out of town family could check on him as well as me when I had to leave for a short time

4 years ago

Reply from Vivint

Thank you Karen for your feedback. We appreciate your honesty about your experience with us. We would love to look into your any concerns you are having further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Heather Manning

Good customer service had technicians come out to fix our control panel that was not working properly and technician had the issue fixed really quickly

4 years ago

Reply from Vivint

Thank you for your feedback Heather! We appreciate you letting us know about your experience with your Smart Home Pro. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Derek

Excellent and responsive. Representatives always available when need arises.Quite pleased with the service provided to date

4 years ago

Reply from Vivint

Thank you for your feedback Derek! We appreciate you letting us know about your experience with us and your system so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Roy Sassa

Since our move to a Senior Condo in August- you continue to withdraw payments despite our phone calls; emails; and postal mail to PLEASE credit our account since our move - these payments are still being withdrawn. I have phone the Customer Solutions Dept. and spoke with Jennifer Peterson, who has asked that I send a hard copy to her per mail. This was odne on Dec.4 and yet, not further correspondence as to the receipt of this mail. Please forward this to the appropriate dept and tend to this matter ASAP.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your account further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Sara

I would like a little bit more onsite service. I always seem to be having problems with the operator updating the software. I think that if we pay maintenance fees, we should have better personnel.

4 years ago

Reply from Vivint

Thank you for your feedback Sara. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 29th, 2019

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Sandy Hollywood, FL

Ever vigilant. They are always sending info if there is a breach such as a window open and of course if there is an actual breach.

4 years ago

Reply from Vivint

Thank you for your feedback Sandy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Richardo Lehi, UT

Courteous and kind but did not leave enough time in the blocked installation schedule to make sure all devices were installed/included in the system. I have devices that are still not connected?

4 years ago

Reply from Vivint

Thank you for your feedback Richardo. We appreciate your honesty about your experience with us. We would love to look into your concerns with your installation further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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Hazel Kroth Topeka, KS

Have been a customer for quite awhile. My only complaint is I do not like the magnets used for doors, they do not stay on . They need more service people in this area

4 years ago

Reply from Vivint

Thank you for your feedback Hazel! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Dennis Druzsba

Excellent service Helped me greatly when I had an accident in my home. The.operator calmed me down and responded swiftly.

4 years ago

Reply from Vivint

Thank you for your feedback Dennis! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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5 Henderson, NV

They are always there when I need them. With the camera's I can watch my wife who has dementia. I don't like the new thermostat.

4 years ago

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4 Homestead, FL

Fairly easy to install. They were responsive to all my needs. There is a requirement to sign up for a long contract which is prohibitive for some people.

4 years ago

Reply from Vivint

Thank you for your feedback Jeffrey! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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5

They always help me when I need it. I can control it from my cell phone. It would be nice to get a discount since I've been with them for 4 years.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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5

We've had no problems with it. I like the ability to see what's going on with the cameras even if I'm somewhere else. We're happy with it.

4 years ago

Reply from Vivint

Thank you for your feedback Ed! It is so good to hear that you're enjoying your system. If you find that you have any questions about it, check out our support site using this link:

Jan. 1st, 2020

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5 Montgomery, AL

I just love this service. Everytime I call they always have good people skills and whatever I ask them to do they always do it.

4 years ago

Reply from Vivint

Thank you for your feedback Aquilla! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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5 Hopkins, SC

It's reliable. Everytime there's been an alarm I get a quick response. Everytime I call them with a problem they solve it or send a technician out.

4 years ago

Reply from Vivint

Thank you for your feedback Larry! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Bob

Good product with good equipment. Can't be too safe now a days. It will alert you quickly if someone tries to break in.

4 years ago

Reply from Vivint

Thank you for your feedback Bob! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Trish Henderson

I have had a few issues the almost 4 years I have been with the company, but all have been quickly rectified and to my satisification. Thank you.

4 years ago

Reply from Vivint

Thank you for your feedback Trish! We appreciate you letting us know about your experience with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Michael Harris

Very unhappy. I have had the system for over 2 years, and it has not worked correctly for more than 3 weeks at a time. The cameras go offline regularly, therefore, I cannot view all of the activity. My glance panel is offline more than it is online. I have had at least 10 technicians come out to visit, which means I took off work or several days. The customer service was always professional, but the product is terrible.

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us. We would love to look into your concerns with your cameras further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Yuwanda Faison

They are very responsive and respectful someone you can trust for monitoring your home get to you on a time manner if your alarm goes off

4 years ago

Reply from Vivint

Thank you for your feedback Yuwanda! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Shant

I like Vivint it's ok sometimes I miss and think I should have stayed with ADT. I am getting use to Vivint! I don't like that the contract is so many years

4 years ago

Reply from Vivint

Thank you for your feedback Shant! We appreciate you letting us know about your experience with us so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Shawn Hilson

Great service quick reaction no hold time when calling about a problem. The costumer service is very helpful and straight to the point

4 years ago

Reply from Vivint

Thank you for your feedback Shawn! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020