Name: Vivint
Rating: 3.6

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Verified Customer

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Ron Days Charlotte, NC

Overall I am pleased with the service. I purchased it to give myself a better feeling of security and the cameras help provide that comfort.

4 years ago

Reply from Vivint

Thank you, Ron , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Ronnie Stanley Las Vegas, NV

So for so good but could use another exit door pad and also I wished that the door bell could be heard through out the house.The house is almost 5000 sqt feet.Otherwise it works fine.

4 years ago

Reply from Vivint

Thank you, Ronnie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code that can lead to great perks as well as check for eligibility by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Anonymous Kansas City, MO

I like having a camera where I can see who is at my front door and if there is a false alarm. Sometimes I have problems with the system and have to call in.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Kalimba Atlanta, GA

Reliable. They respond fast and I can get an alert on my phone when I'm not home. I like the products that they have available.

4 years ago

Reply from Vivint

Thank you for your feedback Kalimba! We are so glad to hear about your experiences with us and how you're liking your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Anonymous Odessa, TX

Little expensive, but it's a trouble-free system. The people at Vivint are knowledgable and very quick to get back to me.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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John Silver Spring, MD

My Vivint system works. We switched from A.D.T. because we were unhappy with it. I think Vivint should do more advertising.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us and appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Anonymous

The system has proven to be more than efficient. Sometimes customer service takes a while to answer, but they've always been able to fix whatever problems I'm having.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Anonymous

They've been fast and been able to answer any questions. And they can cancel the police or different things that have happened. Very efficient.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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James

I love the ease of use and customer support. Their response is professional. They know their product and are always willing to help.

4 years ago

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Verified Customer

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John

Their equipment is wonderful. The cameras were the best ever. Customer support is always there whenever we have an issue.

4 years ago

Reply from Vivint

Thank you, John, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Lorraine Highland, CA

It was easy to get scheduled for installation and the ywere usually available to me for any questions I had. I'ts easy to use and durable.

4 years ago

Reply from Vivint

Thank you, Lorraine , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Kenneth North Pole, AK

The agent that came out was very friendly and able to tell us the things we needed to do. The equipment is very modern and easy to use.

4 years ago

Reply from Vivint

Thank you, Kenneth, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Rita

They're very efficient. We've had times when the alarm has gone off and they definitely called and made sure everything was okay.

4 years ago

Reply from Vivint

Thank you for your feedback Rita! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Dwayne

They are very prompt on what they do and answer any question. The equipment is way more advanced than anything I've seen and it's easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Dwayne! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Jo

Whether I call in and talk to a technician or specifically the one who serves both my bar and my home, they are always excellent.

4 years ago

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Verified Customer

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Tylee

Every problem I've had they were quick totalk me through it or they came here and fixed it rapidly. They are very efficient and courteous.

4 years ago

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Verified Customer

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Jose

The system is reliable. Whenever I call them they are very knowledgeable in their answers and they always answer honestly and completely.

4 years ago

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Verified Customer

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Janelle

It's easy. Customer service goes above and beyond no matter what. The sales person and the people who came to install it were great.

4 years ago

Reply from Vivint

Thank you for your feedback Janelle! We are so glad to hear about your experiences with us and with your Smart Home Pros. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Patricia

The system is reliable. If there is something wrong they will call us back to make sure everything is okay in the house.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Joseph Delcambre, LA

I've had no breakdowns. When I'm away, I can rely on them as far as the cameras and security count. They return calls right away.

4 years ago

Reply from Vivint

Thank you, Joseph, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Tim Southampton, PA

They're right on top of things. If something happens, the alarm goes off, everything goes off and I would say they pick up pretty quick.

4 years ago

Reply from Vivint

Thank you, Tim, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Anonymous Gonzales, LA

I've had issues with my sensors and they helped me out on the phone, got me to fix it. I'm very happy with customer service.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and our support service. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Erkia Lansing, MI

I love the doorbell that allows me to seee who's in front of the house. It's very good equipment and customer support is very responsive.

4 years ago

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Verified Customer

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Judy Granite City, IL

The system always works. Customer support always answers my questions. They are quick to respond and are always very pleasant and helpful.

4 years ago

Reply from Vivint

Thank you, Judy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Sandra Watrous Springville, UT

They keep their word and are well trained in customer service. Technicians are professional and very knowledgeable and accommodating to our needs

4 years ago

Reply from Vivint

Thanks for the feedback, Sandra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Frank

Professional, install was faster than expected... I'm glad to have the safety of knowing I'm protected by a well rounded service

4 years ago

Reply from Vivint

Thanks for the feedback, Frank! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Jamea

Terrible system, the cameras never load you have to reboot the system to get the cameras to kind of load. Alarm has gone off numerous times with out any motion in the house and no call to inform me of alarm going off. When calling the help desk they just continue to blame to app and how it needs to be updated even if you are operating with the current app. Worst money I have spent I feel.

4 years ago

Reply from Vivint

Thank you for your feedback Jamea. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. When you have a chance, give us a cal at 1-800-216-5232.

Apr. 11th, 2020

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Verified Customer

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Dustin Millen

It's been overall a positive experience. There have been some frustrations here and there, but for the most part my experience has been great.

4 years ago

Reply from Vivint

Thank you for your feedback Dustin! We are so glad to hear about your experiences with us. When you have a chance, give us a cal at 1-800-216-5232 to get your referral code using this link.

Apr. 11th, 2020

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Verified Customer

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delores

I am very dissatisfied with Vivint. I mad a big mistake when I sign on with Vivint. I cancelled but my Husband let them talk him into staying. They were higher than anyone else. Their contact is 6 years. omly way to get out isto buy it out. that will leave us with a big lost. we can"t use their product with another company. I guess it is our fault. Just wasn't thinking. I will always regret it. the system is ok but the company is absolutely awful.

4 years ago

Reply from Vivint

Thank you, Delores, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the system further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Summer

They respond quickly when we've accidentally tripped the alarm. Anytime I've had to call they immediately answer any problems or questions I've had.

4 years ago

Reply from Vivint

Thanks for the feedback, Summer! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Carla

Vivint has always been quick to respond to our requests and very helpful. The technicians and installers have also been friendly and informative.

4 years ago

Reply from Vivint

Thanks for the feedback, Carla! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Grant Peterson

Very satisfied. The installation was done quickly and professionally. The workers were friendly answered questions that I had.

4 years ago

Reply from Vivint

Thanks for the feedback, Grant! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Verified Customer

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Joseph Lubbock, TX

It's pretty accurate most of the time. Their response time is terrible, they do not answer questions, they are rude, they are inconsiderate and they did not know how to solve the problem.

4 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Rosemarie Lake Worth, FL

Everything is a user friendly. Everytime I called they have the answer. They are always ready and the waiting time is not long.

4 years ago

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Verified Customer

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Earnestine

Very satisfied with them. Never had a problem with them at all. I love the service that they provide for their customers.

4 years ago

Reply from Vivint

Thanks for the feedback, Earnestine! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Melissa Gilbert

Great! We wanted something that would give is options to monitor our house when we're away, and Vivint works just the way we hoped.

4 years ago

Reply from Vivint

Thanks for the feedback, Melissa! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Sharon Richardson

We have been satisfied with Viviant. Had an issue with the front door lock and they came out in record time and took care of it.

4 years ago

Reply from Vivint

Thanks for the feedback, Sharon! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Rick

Very good and their product works as expected. So far - 2+ years - I haven't experienced any issues that were not resolved immediately

4 years ago

Reply from Vivint

Thanks for the feedback, Rick! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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anonymous Corpus Christi, TX

Every time I call with a problem they responded immediately. The equipment is reliable I haven't had any problems with it.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Peter Anchorage, AK

It was easy to install. With the app on my phone I can monitor what's going on when I'm not home. They've been very helpful and prompt whenever I've had an alarm at my house.

4 years ago

Reply from Vivint

Thanks for the feedback, Peter! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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John Boerne, TX

I'm happy with it. They came around and offered it at a good price. When I have a problem I call and they are always able to fix my problem.

4 years ago

Reply from Vivint

Thanks for the feedback, John! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Sandra Bendon

I've had a good experience with Vivant. I have had no false alarms and any issues are taken care of immediately. Customer service is great.

4 years ago

Reply from Vivint

Thanks for the feedback, Sandra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Latrenda

Customer service always helps me out when I have to trouble shoot. I have never had a bad experience with them. They are always kind.

4 years ago

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Verified Customer

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Benjamin

Extremely easy to work with and the people are extremely helpful. It was easy to set up and the cameras are the best part.

4 years ago

Reply from Vivint

Thank you for your feedback Benjamin! We are so glad to hear about your experiences with us and how you're enjoying your cameras. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Jay Las Vegas, NV

I like the access to the live steam cameras on my phone but I wish they would let us know when there are updates coming out.

4 years ago

Reply from Vivint

Thank you for your feedback jay! We are so glad to hear about your experiences with us and accessing your system remotely. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Kendall Killeen, TX

Sometimes the system will go in and out due to the weather and they could be better at staying in contact with the customers because of issues like that but other than that everything is fine.

4 years ago

Reply from Vivint

Thank you for your feedback Kendall. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 6th, 2020

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Verified Customer

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Deborah Irving, TX

I've always had excellent, professional customer service. They are always accurate and I've been with them for many years.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Aelia Marotta

Everyone has been wonderful ! Whenever we call with an issue, everyone is very knowledgeable, professional and helpful !

4 years ago

Reply from Vivint

Thank you for your feedback Aelia! We are so glad to hear about your experiences with us. Thank you for being a part of the Vivint family!

Mar. 4th, 2020

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Verified Customer

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Derek

Top notch customer service. Great value. Complete smart home compatibility. I recommend to all my friends and family.

4 years ago

Reply from Vivint

Thank you for your feedback Derek! We are so glad to hear about your experiences with us.

Mar. 4th, 2020

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Verified Customer

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Damesha Elliott

Overall it's been good. The rates went up but not a lot. I have a lot of original products and would think the company would offer updated equipment as it changes.

4 years ago

Reply from Vivint

Thank you for your feedback Damesha! We appreciate you letting us know about your experience with us. When you have a chance, give us a call at 844-241-3243 to check for any upgrades your account may be eligible for.

Mar. 4th, 2020