Name: Vivint
Rating: 3.5

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Verified Customer

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Sharon Rea

I disliked having to pay $49 for a service man come to replace low batteries! I am an 80 year old widow & can not get on a ladder! Is there no more customer satisfaction or customer service?

4 years ago

Reply from Vivint

Thank you for your feedback Sharon. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Anjan

Average service. Customer service needs lots of work. Been advised that batteries will be provided when needed but needs to explain that every time. Prices are high compared with other companies. Telus has amazing offers.

4 years ago

Reply from Vivint

Thank you for your feedback Anjan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Patricia K Mack

Always prompt and professional service, all reps are always ready a & willing to help customers/clients with resolving their problems.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Suzy Davis

I love the Vivint security! What I would change is the Nest thermostat! It just goes all over the place when trying to cool or heat

4 years ago

Reply from Vivint

Thank you for your feedback Suzy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terry Silkey

Fast, knowledgeable ,courteous and not left long on hold. To improve they could get better music when you are left on hold.

4 years ago

Reply from Vivint

Thank you for your feedback Terry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Beverly Logsdon

Works good for me. Never had to use it, except when I set it daily. I have faith and hope that it will do its job when needed.

4 years ago

Reply from Vivint

Thank you for your feedback Beverly! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ann faulknet

What I like about giving is that I feel more secure going to sleep at night I just have one regret that I did not get more monitors

4 years ago

Reply from Vivint

Thank you for your feedback Ann! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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David Waller

Good experience. However, camera goes off at night with traffic going down the street and it goes off when wind blowing the bushes.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Johannah Santa Maria, CA

Vivint is great. They could offer a battery replacement program as the inside room sensors at the top of the wall and ceiling thus making batter service extremely difficult.

4 years ago

Reply from Vivint

Thank you for your feedback Johannah. It is good to hear that you're enjoying your system. If you have any questions about your system check out our support site using this link:

Nov. 27th, 2019

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Verified Customer

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James Jenkins Pueblo, CO

Customer service has been outstanding. Security system is easy to use and troubleshoot. My family feels safe when they are home or away.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sharron Hegna Lawton, OK

They are quick to respond and take care of a problem, have been very courteous towards us. At this time I don't know how they could improve !

4 years ago

Reply from Vivint

Thank you for your feedback Sharron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Paula Sampleton Oklahoma City, OK

Excellent...would not change to another service since changing to them. They are great in every way. I see no way they could improve.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terri

No complaints. Love the new ring doorbell. Haven't had long enough have any issues other than wifi outages. Picture is super clear.

4 years ago

Reply from Vivint

Thank you for your feedback Terri! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joan McCue

Excellent service ..I like that I can speak to an agent without taking forever and I also like Minimal response time when referring to an issuers.

4 years ago

Reply from Vivint

Thank you for your feedback Joan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Betty Buffalo, NY

Customer service is great! Austin worked came to fix our alarm system and upgraded what was not working in a timely fashion.

4 years ago

Reply from Vivint

Thank you for your feedback Betty! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terry

It's affordable and easy to use. They call us whenever there's an issue or if we call them they're very helpful. They tell us how to resolve it.

4 years ago

Reply from Vivint

Thank you for your feedback Terry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Susan

I haven't had any problems. They have contacted me when my alarm has been triggered. I think the price has gone up a little high.

4 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anthony

I do recommend them to friends. It's pretty good equipment. I've got two sensors that have been out for six months and nobody has bothered to give me a call and find out why.

4 years ago

Reply from Vivint

Thank you for your feedback Anthony! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Robert

Customer service is always available and their skills are great. Everything is wonderful and it works. Lower prices would be great.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Richard

They are always there when I pick up the phone. The best thing is quick response. I needed the fire department and they were right there.

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous

I like the control panel and how you can operate it from your phone. It's easy to work and operate and they work very effectively.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Enrique

I'll be honest I want to change it but I have a contract so I''m not able to right now. We are experiencing sometimes we need to rebut the equipment. Customer service is easy to talk to. They are helpful and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Enrique. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Ronald

Everything has been quite reliable. We've been happy with everything we have. The people arer quite helpful and have been doing a good job.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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M

I am enjoying Vivint. It is just beautiful. They do all the work for me. They call the police in case something goes wrong and the police come right out.

4 years ago

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Verified Customer

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Emily

I like everything about it. I like when the doorbell rings and I am able to see outside. We don have any problems with it.

4 years ago

Reply from Vivint

Thank you for your feedback Emily! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rebecca

The peace of mind is the best thing, though the equipment doesn't always work. Customer support has been nothing but helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Rebecca! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ashley Tybo, NV

Pretty low payments and I appreciate that. Everything is pretty good. It's easy to access and there is the mobile app from your phone at any time.

4 years ago

Reply from Vivint

Thank you for your feedback Ashley! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bryant Lake Charles, LA

The customer service representative was very professional. I know that their doorbell cameras are excellent and picks up excellent visuals.

4 years ago

Reply from Vivint

Thank you for your feedback Bryant! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous Fresno, CA

The response was immediate. They have excellent equipment. They have excellent customer service and a dependable product.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Monica Turlock, CA

All of the time that I've had trouble, they're right out here like a couple days later but they're busy. It's cutting edge leading the industry.

4 years ago

Reply from Vivint

Thank you for your feedback Monica! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carrie Bentonville, AR

They've always answered my questions and concerns quickly and effectively. They are always up to date and give me the care that I need.

4 years ago

Reply from Vivint

Thank you for your feedback Carrie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Adriana Jacksonville, FL

They are always there to answer questions and solve whatever problems the minute I call. Everything is simple and easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Adriana! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terri Wichita Falls, TX

They have been prompt about every issue we've had. The only thing we have to do with the company is change out the batteries.

4 years ago

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Verified Customer

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Dimples

They have been okay. They get a service tech here within a reasonable time. I have had to call a couple times and have gotten through in a decent amount of time.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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David peacock

I switched phones in 2017 haven't been able to monitor from app since. And I live in a sketchy neighborhood and have a faded out sign from 2014 and thieves probably think I have not paid my bill.

4 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with the app further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Alicja

They are always on top of it and get things quickly resolved when need be. Right now I've got some old stuff. I could do with some newer equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Alicja! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Jason

They have been able to ultimately figure out whatever issues I've had. The equipment does what it's supposed to do. It's easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Elisa New Orleans, LA

They've been responsive when I've contacted them. It gives me peace of mind. It's up to date and easy to use and it's working for me and mu family.

4 years ago

Reply from Vivint

Thank you for your feedback Elisa! We are so glad to hear about your experiences with us when you have contacted us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Taurus Snellville, GA

Easy, up to date equipment. I like the mobile phone features. Every time I call with issues, they took care of it right away.

4 years ago

Reply from Vivint

Thank you for your feedback Taurus! It's so good to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Emily Institute, WV

Vivint protects you and if something goes wrong you are alerted. They system is easy to use. They're always professional.

4 years ago

Reply from Vivint

Thank you for your feedback Emily! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Donnovan

The best part is I can control it on my phone. I got them because they were doing a promotion. They don't really have a customer rep in my area anymore.

4 years ago

Reply from Vivint

Thank you for your feedback Donnovan! It is so great to hear how you're enjoying controlling your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Dan Jackson

Uninstall and reinstall security system. Transition went very well!!! Staff was very courteous, efficient and professional.

4 years ago

Reply from Vivint

Thank you for your feedback Dan! We are so glad to hear about your experience with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kenneth Chrisner

I like the way they respond should you ever need them. I've had two minor problems with the system and I could not ask for better service.

4 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kimberly

Not happy bill keeps getting mixed up takes it out of one account then tells me i have not paid then i have to take a pic of my bank account and send in just to prove yall did take my money

4 years ago

Reply from Vivint

Thank you for your feedback Kimberly. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Nancy Gilmer

They've always responded when my alarm went off even though it was set off by me by accident. Appreciate knowing they are there__

4 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Chadrick Ray City, GA

Better service than ADT. I like that I can log in from my phone and look at my camera doorbell. They had good customer service.

4 years ago

Reply from Vivint

Thanks for the feedback, Chadrick! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Oct. 28th, 2019

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Verified Customer

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Cory Moreno Valley, CA

They visit our home and gave us a great presentation. They handle everything we need them to handle and typically have the newest stuff.

4 years ago

Reply from Vivint

Thank you for your feedback Cory! It is so great to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Steven Wartrace, TN

Every time we've had a problem they've been there for us. It protects everything in our home. You're able to access it on the phone.

4 years ago

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Lee Norco, CA

The equipment seems to be very useful and works very well. However one of my cameras works intermittently and after a couple of service calls it's still works intermittently.

4 years ago

Reply from Vivint

Thank you for your feedback Lee! We appreciate you letting us know about your experience with your system . When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Hmad

For being a leading company in home security they really suck. These people will come out and install equipment that is being discontinued and then tell you you will have to pay more money plus install cost to get the up to date panel for the system to work properly. Their camera system needs work also, the delay is ridiculous at times. The equipment cost thousands and isn’t compatible with other companies so you are a bit stuck with them unless you can afford to buy all new equipment with another company

4 months ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 25th, 2024