Vivint: Read 8,444 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Valerie

They've always been there to see if we have something that happens when the alarm goes off. They ask us if we need any help or what is going on, so we've kept the system and quite like it. It certainly works every time. It's very easy to use and they are always there for us and we rely on it. We are very happy with the service it provides us and we feel very secure in our home.

5 years ago

Reply from Vivint

Thank you for your feedback Valerie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

check_circle

Verified Customer

star star star star star

Francisco

Every time we had little glitches with the system, like with the camera or the central clock, we call customer service and they give us quick assistance and they even update the system. Every time it's gone off it has been by our error, like opening up the door and the alarm was still on, they always send us a text or call and let us know and make sure we are okay. I am happy with the service and I will continue to visit.

5 years ago

Reply from Vivint

Thank you for your feedback Francisco! We appreciate you letting us know about your experience with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

check_circle

Verified Customer

star star star star star

Amy

If I did have a problem, they would come and fix it. The only problem we had was the insert in the door for the house to the garage that got more use. It did not last as long as our contract. Our contract I believe was five years. There was a package and the police were able to look at my monitor and look at the neighborhood. It helps not only you answer the door but the police if they were looking for strangers. I would like a lower price on the whole system. We understand that it helps keep my house secure, but a lower price than $80.

5 years ago

check_circle

Verified Customer

star star star star star

Paula

When my system went down, they did not call me and let me know what was going on. I had to find out through another means. Then when I called the company, they told me I should be at a lower rate then I've been at, and that didn't sit well with me. I was really tempted to go to another company at that point. but the customer service is always responsive. The system is the best to have the security and feel safe with it.

5 years ago

Reply from Vivint

Thank you for your feedback Paula! It is so good to know that you're enjoying your system. We would love to look into the concerns that you have mentioned further. Please contact our chat team using this link:

Dec. 11th, 2019

check_circle

Verified Customer

star star star star star

Craig Philips

Love Vivint. I've tried Vivint at first, switched to ADT and went back to Vivint permanently. The system I got from Vivint compared to ADT was so much cheaper and reliable then what ADT offered. I got 4 cameras, the glass breakage and door alarms and 24 hour monitoring at a cost so much cheaper than the competition. In fact, when I switched back to Vivint over 18 months ago and when my ADT system was disconnected ADT never called to see if I had a problem and 18 months later ADT has yet to call. Glad I went back to Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback Craig! We are so glad to hear how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Jason Corpus Christi, TX

When I call for any reason they always have an answer for me. If they don't know they will find out and let me know. They walk me through certain things like changing batteries in my sensors. I don't have to worry about anything other than locking my door. Everything is on my smartphone. I can make sure my porch light is on before I get home. They could lower their price on their outdoor camera, everything else is perfect.

5 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your unique referral code that can lead to some really great perks! You can reach them using this link:

Nov. 27th, 2019

check_circle

Verified Customer

star star star star star

Macarthur W. Brooklyn, NY

It's a great system. I love the display panel. I like the fact that the system is wireless. Wonderful service, customer service is wonderful. Every Time I've had an issue or wanted to test the system I would call and get someone right away. Recently the system has been displaying that I have a low battery in one of my sensors and I haven't gotten around to looking for a new battery. If vivent offered a service for batteries I would have purchased one.

5 years ago

Reply from Vivint

Thank you for your feedback Macarthur. We are so glad to hear that you're enjoying your system. If you go to our support site we have the batteries listed for the sensors in your home. They can be found at most major retailers and online. Check out our support site using this link:

Nov. 27th, 2019

check_circle

Verified Customer

star star star star star

Sherry Provo, UT

They're fast with a response. If I call in they are right there, if we accidently hit the alarm they ask if we need help. I just like the way they do their business. You can do anything you want with your phone. I can lock my door if I forget. They call the police if the alarm goes off. If you need an upgrade they will come out and they wont charge you a service fee. They're a good company.

5 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience and the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star

Nancy

Really great service. Love the fact that Vivint will send automatic messages to my phone when a alarm goes off. The alarm is no sooner triggered before my cell is going off the same time. The service people call within a minute or two and need to know password and verification of whom they are speaking. If there is a issue they are there to stay on the phone and help resolve it. They have sent in service people to help boost my wifi availability. Overall experience with vivint is outstanding. I have been a long loyal customer with them for many years and will continue to do so.

5 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star

William Kansas City, MO

One of my family members had it and spoke extremely highly of your company and so we decided to give a try and then everything was smooth from calling in the order to the installer was great so that's that's why I was basically just a referral. every time I've called they have been extremely courteous they have been you know very helpful and just very friendly people to talk to. I've nevr had any issues with the equipment.

5 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star

Lindsay Goodwin Rio Dell, CA

They have provided home security service for over 3 years. They help give us piece of mind when we're away from the house. Their support team is amazing and can dispatch the cops to your house if they think it's a break in. The only issues I've had is equipment based and we've had a couple malfunctions but nothing major enough to make me not want to use Vivint. I love having them as home security.

5 years ago

Reply from Vivint

Thank you for your feedback Lindsay! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Gywanne

Each time I've contacted vivint I have spoken to a live person that helped me with my issue. They are very friendly and helpful. They went above and beyond to explain the product and the software. Also each time the alarm falsely went of I've been contacted by a representative that I could hear through the software and they were able to cancel the false alarms. The best thing is that I'm able to access the camera when I'm away and I know that if any movement happens in the house the alarm will go off.

5 years ago

Reply from Vivint

Thank you for your feedback Gywanne! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Alice

When you have a challenge or situation they try very hard to resolve it. They work very hard and are very courteous. I have had problems with the equipment. If you have existing lines from another company they will use those lines and sometimes the equipment is not compatible. Otherwise I think the equipment is very good. The best is being able to assess what's going on in my home from my smartphone. If the doorbell rings I can see it and hear it. If I need to look at something or lock my phone I can do it from my phone.

5 years ago

Reply from Vivint

Thank you for your feedback Alice! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Robert

I heard about Vivint from a friend and she showed me how she controlled everything from her phone and I just thought that was completely awesome. The doorbell camera is absolutely the best thing. Sometimes I have issues with the app and I've had issues with me door as well but overall the updates come out and it gets better and better. They are very respectful when I call customer service and I will get the issue taken care of right away, they're very helpful.

5 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Jason

I like the features that they have and that it is connected to the police. The salesman was just a great guy. They've always worked well with me even with problems that were hard for both of us to solve. They were very patient. I have no complaint with them so far. Even with the power going out, there has been no issues at all. Everything was back up and running. I never have to call customer service, they call right away.

5 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Sandra

They're always here when they say they will be and if I have a problem with something, they take care of my problem and explain what I need to do to reboot the system. They're very good at trying to notify me and making sure it really is an emergency and they will send someone if it is. I like that they installed a doorbell that has a camera on it about three months ago.

5 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Dolores

They care about their company and they care about their clients so they are helpful and always answer my calls. I'm very grateful to them, I wish they'd lower their prices. They answer my call and fix whatever I'm asking. They're always in the process of improving it. I feel very very secure and confident that it's working and it's doing everything that I wanted it to do.

5 years ago

Reply from Vivint

Thank you for your feedback Dolores! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Tim

We haven't had any problems. We had trouble with the security system we had before and so we decided on Vivint when they were having a promotional deal. Any problems with the system, we've contacted customer support and they have been really good about getting it corrected or getting a tech out here to check it out and get it taken care of. The equipment is a lot easier to work with as far as getting the alarm set and changing the batteries or anything. It just seems a lot better. We can use the cell phone to arm and disarm it.

5 years ago

Reply from Vivint

Thank you for your feedback Tim! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Ramesh

I was supposed to pay a certain amount, like twenty some dollars and everything was good, then I checked my billing after two months and they were charging me around fifty six dollars and I called and asked them to rectify the situation and they realized the mistake but nothing happened. I had to call again and it's kind of rectified but I'm still waiting for them to pay back whatever they overcharged. The best thing about Vivint is that I can monitor my home from whatever while I'm away. I can see who dropped off packages or anything like that, I can talk to them. I can let anybody in or not let anybody in, disarm my house, or whatever I like.

5 years ago

Reply from Vivint

Thank you for your feedback Ramesh! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Linda Newberg, OR

I've had Vivint for a long time and I've been very pleased with it. They've always been there for me. I think their equipment is very good. I am confident about it. They always respond immediately. Their people are very good and very kind. They make sure everything looks good and is cleaned up after they finish the job. I'm very pleased when they come into my house because I know when they leave I will be as good or better than when they arrived.

5 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Jewel Pogue-Wilson

I have enjoyed the convenience of Vivint security especially the Ring feature. Being a handicapped person I am able to observe anyone near, around, or at my door without opening it. I have the ability to speak to anyone outside near my door regardless whether I am there at home or not. That to me is most important and the person never knows whether I am home or not.

5 years ago

Reply from Vivint

Thank you for your feedback Jewel! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Lester Ann Jensen

I have had good experiences with Vivint. They always answer d my questions and solved any problems I had. There was one exception to this . I had a sky Monkey which they recommend I use to store my photos. After spending hundr dis of hours scanning and storing old family photos the powers that be with Vivint decide to stop offering that storage system. They did not inform me that it would be necessary to download my photos to another storage device. All of a sudden I could no longer access my photos. After many phone calls they gave me a online address where I was supposed to be able to access my photos. I did access some but many were missing. After two or three more attempts it did improve some but I never was able to access my photos. What could they have done better. Just send me a simple email telling me I should download my photos so I could save them. They never did that. Very frustrating.

5 years ago

Reply from Vivint

Thank you for your feedback Lester! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

star star star star_border star_border

Accidental Gardner

I have been with Vivint for about 6 or 7 years now. When I first got the service, it worked seamlessly. However, after about four years I started having problems with the system. THE SYSTEM SUCKS; CUSTOMER SERVICE SUCKS. The first thing they are trained to do is tell you that you need to upgrade your system. The cost to upgrade my system was $1,800 and they would put me under a new four year contract. Even explaining the problems that I had, I was told that the only thing we can do is to upgrade your system...ah not for $1,800 and it may or may not work. The doorbell sucks; it buffers and by the time you can talk to the person at the door they have walked away. Vivint tried to tell me it was my internet. I have had not problems with my internet. Let's talk about service calls...they want you to either troubleshoot yourself with the person on the phone or you WILL pay a service call if they come out. The monthly service is expensive. They have started to go up $5.00 every year, for what, other than simple company GREEDFLATION. I HATE Vivint and I looking diligently for another company. I WILL NOT PAY $1,,800 for equipment. Shame on Vivint for horrible customer service and expensive, non working systems.

4 months ago

check_circle

Verified Customer

star star star star star

Catherine Wires Hollywood, FL

Vivint has provided great costumer service since we joined. The service representatives have always been patient and knowledgeable about the materials and maintenance. And the service technicians have always been helpful with installations and questions.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Alverta Hyattsville, MD

I feel very comfortable when I have cameras around the house. Vivint has always resolved any problems that I have. I lost my husband almost two and a half years ago, so I needed a little bit more security. It is reasonable, affordable, it works it really works because I had an incident where the police came, so I love it.

3 years ago

Reply from Vivint

Thank you for your feedback Alverta! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Shirley Beloit, WI

The price is reasonable. The equipment is very, very expensive but the monthly price is reasonable. I couldn't get one camera attached to my garage because my garage is not attached to my house and I really wanted one over my cars because we've had a lot of car break ins in this area.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Karmela Richmond, VA

Having twenty four hour access through the app is fantastic. I would definitely recommend Vivint anyone that's looking for a great security service. During our installation we had a few minor issues and the tech team came right back when we brought the issues up and corrected everything right away. It's easy to use and easy to undestand

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Penny Louisville, KY

We've been using them for several years and we just upgraded our system. I think the equipment is really expensive. I just think it's easy to use and if there's an issue they're right there on the intercom asking about it. I think they did a great job. It's been very efficient for us.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Robert R Waterford, MI

I enjoy the security it gives us and if anything goes wrong all we have to do is call and they help us and take care of it, right away. When we have to call them they definitely take care of us right away. We've never had any problems.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Leticia Woodland, CA

It's great, we can have it in the iPhone cameras, it lets us know when someone's nearby. It's a great system. We have only called customer service once and they answer your questions and help you out. They're friendly and courteous over the phone. You feel safe with Vivint.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Marisol Danville, VA

All the equipment works really, really good. I have no issues to this day and we've had it for a long time. I love the security for our family.Vivint customer service reps are nice and professional, always helpful, and always resolve my issues when I contact them.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Kimberly Indianapolis, IN

The alarm sounds very quickly if there is a breach. They not only reach out to me by voice if there's a breach but they follow up with an email and I appreciate that confirmation to be sure that I'm okay. It's very user friendly.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Roberta Augusta, GA

I like that my house is monitored for me. I feel safe when I am at home, especially at night since I live by myself. When I need help with my system, they were able to help me get I back online. It is good to know someone is knowledgeable on the phone. It is over priced for what I have but the equipment works fine.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Dale Colorado Springs, CO

I have a humungous contract with them. They told us it would be thirty dollars a month for the monitoring fee but they bill us fifty a month. If there is an alarm, they do call us right away. They don't just send the police because they want to know whether someone is there. When I get someone on the phone, they are great. When someone comes to the house, they are good and know what they are doing.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Mikela Olive Branch, MS

I really like that they have security feature freebies. My previous security system did not have that. I feel that my home is secure when I am away. I like a lot of the features. I love that I can adjust the thermostat when I am away on vacation. I feel like they do a good job reaching out when there is a real alarm. I did have an issue last year in the pandemic getting people on the phone for customer service. They did make it really easy to go online and chat with someone who was able to troubleshoot my problem.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

John Reynoldsburg, OH

You can’t put a value on your family’s safety. Being able to monitor our vehicles and ensure that the family is safe is the best. We had a fire in the home one time and they responded with the appropriate people and it worked out well. The technology is progressive.

3 years ago

Reply from Vivint

We're sorry to hear you had a fire! We appreciate you sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Yolanda Brookhaven, MS

The best thing about it is it is affordable and it is the right technology. It is very efficient. I have access to it throughout my home. I can tell when someone is walking in the hallway. The tech that installed the camera did a wonderful job and made sure I had everything I needed to operate the system.

3 years ago

Reply from Vivint

That's what we like to hear! Thanks sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Deborah Acworth, GA

It's easy. My and my husband are not tech savvy but they explained everything so we understand. They have great cameras. We had a fire and they are still working. It is performing as expected. It is pricey but you get what you pay for.

3 years ago

Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Franklin, TN

Vivint is more proactive and communicative about their services than the other company I worked with. Their representatives are easy to get a hold of when there is an issue with the system. They generally can solve problems over the phone. Most of the time it works very well, though there is the occasional issue with certain devise, but it is always able to be resolved. My biggest issue is the installation, they don’t use the right screws to hold the equipment to the wall.

3 years ago

Reply from Vivint

We appreciate your feedback! Thank you for sharing your experience with installation. We will look into the issue. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Michelle White Plains, MD

Everyone is very kind and courteous when I speak with someone from the company. The cameras are amazing. When I go to bed at night, if there is a noise, I can look out and see if there are people on my property. It makes me feel safe. I also love that there are fire alarms connected to the system.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Jane Norfolk, VA

They are always prompt and easily walk me through any problems I have. If I make a mistake and accidentally leave the alarm on and try to leave the house, they immediately respond and are excellent. It's reasonably priced for the service that you receive. Continue the great customer service and promptness!

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Jacob Des Moines, IA

If you have any questions they are more than happy to help you out and everybody's always been knowledgeable. Any questions you have they're able to answer in a second and if there's any problems they're able to fix it right away. If there is a situation with the system or an alarm or anything like that they use every means possible to contact with you and are really good about taking care of you. I've never had any problems with anything, but I definitely see where it could be a little bit more discreet.

3 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Shawn Dayton, OH

They're doing great. I like that I can keep up with my house when I'm away. I can see everything that's going on. The monitor is great, I like the thermostat, I like the cameras, I like it all. Every question I've had they have an answer, any problem they found a solution for me and it's a great customer service.

3 years ago

Reply from Vivint

That's what we like to hear, Shawn! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

check_circle

Verified Customer

star star star star star

Millie Columbus, GA

Everything's fine. The Vivint cameras are better than the cameras that I've had with another company. I just love the way I can go now and don't have to worry about my home.I They contact me right away when something was going on around my house. There was a police in my house and then I called my son, checking on my home before I got to it.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Indianapolis, IN

We very much appreciate the service that we received over the years. Everything seems to work okay. Sometimes we have some internet problems but it might be caused by the internet and not by Vivint. They listen and pay attention and fulfill our needs. We feel that we are secure. The customer response has been very good.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Judith Omaha, NE

I appreciate the promptness of the monitoring when an alarm goes off accidentally because within seconds the phone rings. We've had a couple of the monitoring devices go bad or expired and they replaced them promptly and just had overall very good service. Vivint is very dependable.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Terence Bowie, MD

Vivint is responsive with issues replacing a camera.They came by a year after installation just see if my system is working or if there was anything they needed to do to it so they've been really proactive with that. I really like the features of the equipment. Everything's been going fine.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Carl Independence, MO

We've had no issues whatsoever with any of our stuff. The best part is probably the self locking door and the doorbell alerts us when packages arrive.There are no lights on their keyless door pads so you can't see the numbers when its dark. I would say that so far this year they've been very prompt about solving the problems.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Mary Lansing, MI

I'm satisfied. I have no problem with Vivint. If it's not working all I have to do is call in them and they call to get it fixed or send somebody or talk you through It. My problems are always solved. I like that it makes you aware if anything is wrong.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Michael Maricopa, AZ

I like all the notifications I get for people being detected and its easy access through the app. I had to deal with an issue and customer service was very knowledgeable and fixed the situation pretty quickly. Easy to use, easy to adjust. I can take snapshots if I need to. I'm just happy with the system

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

Vivint Reviews