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Verified Customer

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Emmanuel Coatesville, PA

I've been a customer with Vivint going on close to nine years and it has never let me down. It's always accurate so it has been a good experience. I like the automation with the cameras and knowing when somebody is near the doorbell. I like everything about it. Customer service is always good and a rewarding and productive experience.

4 years ago

Reply from Vivint

Thanks for the feedback, Emmnuel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Verified Customer

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Francisco A Miami, FL

Somebody else is my family was using it and I saw how it worked and I like it so I tried it for myself. It gives me peace of mind that there is 24/7 monitoring from our phones. It is dependable and the people are always available and professional when you have a problem. I think the contracts that they make you sign are a long time.

4 years ago

Reply from Vivint

Thank you for your feedback Francisco! We are so glad to hear that you're enjoying your system and that both you and your relative are a part of the Vivint family. When you have a chance, contact our chat support team to get your referral code using this lin:

Feb. 15th, 2020

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Verified Customer

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George Yucaipa, CA

Best coverage for the right price. It's easy to understand and access from my home. I can easily correct any minor problems. The representatives and technicians are always prompt. I've never been put on hold. All my questions are answered thoroughly.

4 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear that you're enjoying your system and find it easy to access through your app. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Agnes Lancaster, CA

I've had other systems and this one is by far the top of the line. It's easy to use and to set up and to monitor from my cell phone. The only thing I would suggest is that my system sometimes goes into standby more and they have to refresh it. The people who work there are professional and nice and easy to understand.

4 years ago

Reply from Vivint

Thank you for your feedback Agnes! We are so glad to hear that you're loving your system and appreciate your suggestion about your panel. When you have a chance, reach out to our chat team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Maria

Good they came and fixed the problem. After trying to fixed thru the phone. Excellent customer service very patient and always trying to help. Employee who came to fixed the problem very thorough and professional thank you

4 years ago

Reply from Vivint

Thank you for your feedback Maria! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
It can lead to some great perks!

Feb. 4th, 2020

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Verified Customer

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Brenda Brown

I'm very please with the installation of the panel and my outdoor camera. The technician was very professional and courteous. After the installation very thing was explained how to work the new panel. Thank you for hiring a professional

4 years ago

Reply from Vivint

Thank you for your feedback Brenda! We appreciate you letting us know about your experience with your Smart Home Pro and system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Samuel

It's dependable. I haven't had any problems with it. I like that you can set it from the outside so I don't forget to turn it. I also like the doorbell camera. Sometimes I don't get the correct of complete answer from customer support.

4 years ago

Reply from Vivint

Thank you for your feedback Samuel! It is so good to know that you're enjoying your system and the app. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Tamara

You really get a lot for the money you are paying. You can monitor it from your phone if you are out of town. It is very high tech. Anytime we need any anything or have questions, they were right on it with no problems and they'll fix problems.

4 years ago

Reply from Vivint

Thank you for your feedback Tamara! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Bernard

I like the fact I had a panel that couldn't be cut off and it still works if the electricity isn't working. I feel I have peace of mind because our house had been broken in before. It is nice to know that I can turn it on with my phone. Trying to get customer service doesn't always work and we have had some issues with the batteries. It would also be nice to have a picture on the panel but that is a petty thing, it just would be nicer.

4 years ago

Reply from Vivint

Thank you for your feedback Bernard! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Julio

The only thing is that I wish they would lower the price on different product because I wanted to get an upgrade and it was kind of expensive. Other than that they have good products and it is good quality and I have never had a problem with it.

4 years ago

Reply from Vivint

Thank you, Julio, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code (which can lead to great perks) using this link:

Feb. 1st, 2020

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Verified Customer

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Jane

I'm not as protected as I would have wisher, that really isn't Vivint's fault, it's just all that I could afford. What I have is adequate and I wish I could afford the upgrade. Everything I have asked them to do, they've been right on. They are very courteous and willing to help.

4 years ago

Reply from Vivint

Thank you for your feedback Jane! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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William

The thing I like the best is that if something does happen they notify me right away via phone call and email. Anytime I had an issue they were always courteous and knew what they were talking about to rectify any issue I had.

4 years ago

Reply from Vivint

Thank you, William, for your feedback! It is so good to know that you're enjoying your system and services. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 16th, 2020

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Verified Customer

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Lins Franklin, TN

This system does a great job. It's really simple to use and if you do have a problem you can call someone and they'll help you or you can go online and find help. I've had a couple situations where I've had to call in and they keep talking to me until we figure out what went wrong. They're really helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Lins! We are so glad to hear that you're enjoying your system and about your experiences with our customer support. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Latina Selma, AL

If anything goes on in the house they let you know immediately. Maybe about a month ago I had left something on the stove. They called and got the fire department here and everything worked out. Everything works. When the weather is bad they let you know.

4 years ago

Reply from Vivint

Thank you for your feedback Latina! We are so glad to hear about your experiences with your system, and are glad to hear that everything worked out with that fire event. We would love to hear more about that incident with your fire alarm. When you can, send us an email about it to .

Feb. 16th, 2020

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Verified Customer

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Christine Kerrville, TX

I bought it through Best Buy and I've always had good luck with Best Buy products. Vivint is always cooperative, helpful, and responsive. The one time we had a slight problem with the equipment a man came right out within 24 to 48 hours. I had ADT and they kept going up and up and Vivint has stayed within three dollars of our original price.

4 years ago

Reply from Vivint

Thank you for your feedback Christine! We are so glad to hear about your experiences with us and your system. If you find that you have any questions about your system, check out our support site at this link:

Feb. 16th, 2020

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Verified Customer

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Gerald Newcastle, OK

We like the cameras. It's just real handy to be able to look outside and see who's coming to the door or what's going by. Anytime I've ever had a problem I can call and I don't have to wait very long or at all. They always help me resolve my problems so I'm really satisfied with their service. We have never had any real problems with the system.

4 years ago

Reply from Vivint

Thank you for your feedback Gerald! It is so good to hear that you're enjoying your cameras. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Lauren Aurora, CO

I like their prices and their customer service and the quality of their products. They are very good at communicating through email, phone, and the app. They are very good with getting back to you in a timely manner and figuring out your issue if you have one. The cameras are very clear and easy to see through the app. I can check in anytime through the app on any of my cameras and see what's going on. I can talk through them if I need to talk to someone right away through the camera. The sensors are very sensitive so sometimes the go off without being provoked.

4 years ago

Reply from Vivint

Thank you, Lauren, for your feedback! It is so good to know that you're enjoying your system and cameras. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Kyle Apple Valley, CA

The equipment is pretty user friendly. They are pretty helpful when you call and they call periodically to check in and make sure everything is going good. I'm having issues with my thermostat but most everything works as it should. When I was having issues with their cameras they were able to take care of the issue.

4 years ago

Reply from Vivint

Thank you, Kyle, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, and support with your thermostat, using this link:

Feb. 16th, 2020

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Verified Customer

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Bonnie Carson City, NV

I've had it a few years and never had a problem with it. It's easy and I feel safe. One time when the device I put on the doggy door fell off and they called immediately. So they are on top of things. They are pleasant to talk to and knowledgeable.

4 years ago

Reply from Vivint

Thank you, Bonnie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Anonymous

I find everything excellent' if I have any problem, they answer the telephone immediately. I like the voice so that speaks to you and tells you that you know enter now or exit now and whatever gives you instructions or early.

4 years ago

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Verified Customer

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Colin Ruston, LA

Vivint is affordable and available. I can get new products that are my last home security company didn't offer. I know they use wave technology - I have a thermostat and a door locking system that talk to each other and you don't even need internet today that so I think their equipment is great.

4 years ago

Reply from Vivint

Thank you for your feedback Colin! It is so good to know that you're enjoying your system and being able to access your devices remotely. When you can, reach out to our chat team to get your referral code using this link:

Jan. 16th, 2020

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Verified Customer

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Charles Waco, TX

I've never had a problem with customer service, when I call in to ask questions, they were able to answer it. The equipment is great. I just don't like it when they upgrade call so much, it should be offered at a lower price to renew the contract.

4 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:
It can lead to some really great perks!

Feb. 16th, 2020

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Verified Customer

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Tom Monk

I love my Vivint Smart Home system. It offer the best in security and cameras for my home. I love that I can run all my devices on 1 app instead of having multiple apps like some of my friends. Too me Vivint offer a true Smart Home experience while competitors only offer a '''controlled home'' and there is a big difference in that.

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear that you're loving your system. When you have a chance, reach out to our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jeff Warren

Fantastic service. We’ve set it off accidentally a few times and they were polite and did not scold us. We’ve had a couple of problems and they were fixed really quickly. They are top of things. I’ve had the system for year and they don’t charge me for updates. I would highly recommend them.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Jeff! It is so good to know that you're enjoying your system and we appreciate you letting us know how we're doing. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Jasmine

They're always available. I've had a couple incidents where the little kids that have the alarm on and they respond very quickly and the app is easy. Everything is easy to use and they're very helpful. I really like the app. I can view the cameras any time of the day, anywhere. It makes me feel safe and secure as a single mother.

4 years ago

Reply from Vivint

Thank you for your feedback Jasmine! We appreciate you letting us know about your experience with us so far. It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Johnny

I check out the system all the time and it works great. I love it. I like being able to be away from my house and watch my house and my doorbell. I can talk. I have capabilities to let him in my house if necessary. So it's great. I'm very satisfied with the product.

4 years ago

Reply from Vivint

Thank you for your feedback Johnny! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Andrea

Customer service seems to be timely and resolve the concerns or issues we have. The system works. I actually like it for all of the functions it does. For the acreage of monitoring and monitoring your fuel system. It does much more than the security of people breaking in.

4 years ago

Reply from Vivint

Thank you for your feedback Andrea! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Yvonne

They have taken care of everything. I have to fix my bill, but they take care of it. You get notices and they were able to take care of one time I had some problems with the front door and they came out and replaced it and we were good.

4 years ago

Reply from Vivint

Thank you for your feedback Yvonne! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Phillus Indianapolis, IN

If there is a problem, like I put in the wrong code. It notifies me immediately. My stove was smoking and it gave us an alert. I have no problem with the equipment. If anyone is coming to my place I can see them outside. Vivint is the best. I would like it if I could turn on my heat when I'm away from home.

4 years ago

Reply from Vivint

Thank you for your feedback Phillus! We appreciate you letting us know about your experience with your system when the alarm goes off. When you have a chance, contact our chat support team to get your unique referral code using this link:

Dec. 20th, 2019

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Verified Customer

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George Feinstein

My experience has been good. My only complaint is your pricing. I can go to another alarm company and pay a lot less for monitoring. Although I understand that I would have to buy the equiptment but for the price it might be worth it.

4 years ago

Reply from Vivint

Thank you for your feedback George! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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Verified Customer

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5 Monroe, LA

Whenever I have a problem and I call them they take care of it right away. I very seldom have any problems with it. I can check my home when I am away and look at the cameras through my phone. I would recommend them to anyone looking for a security company.

4 years ago

Reply from Vivint

Thank you Mary for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5

I've never had a problem anytime I've had to call them they've been great. I've never had a problem with their equipment. If you are away you can control your thermostat and your security alarm. You can be notified through your app if someone comes to your door and you're not home you can talk to them.

4 years ago

Reply from Vivint

Thank you Janet for your feedback! We appreciate you letting us know about your problem-free experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Denise Jackson

Great service I recommended my girlfriend to you guys she's buying a house and I would also recommend anybody that's looking for an alarm system that really works customer service is great service is wonderful I'm pleased with it and I tell others

4 years ago

Reply from Vivint

Thank you for your feedback Denise! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Cassandra Smith

My experience has been good so far. The only complaint I have is not being held responsible for equipment that's left in the home for purchase. I feel it is the buyer responsible to start service with Vivint. Customer should be able start service in their new home without being billed again for equipment

4 years ago

Reply from Vivint

Thank you for your feedback Cassandra! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ricky Brantley

The service is outstanding, they will contact you immediately when your alarm goes off no matter where your at home or on vacation. There door bell camera give you a great picture and records anything in it's path. I highly recommend the system to anyone. in it's viewation

4 years ago

Reply from Vivint

Thank you for your feedback Ricky! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Jennifer Thill

We have the door lock and the door bell camera and we love both of these features. We recently switched some of the things we have and upgraded our system and it was easy and very easy on our end. We are completely satisfied with the help anytime we need someone to come out to help or even over the phone.

4 years ago

Reply from Vivint

Thank you for your feedback Jennifer! It is so great to hear that you're enjoying your system! When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Deanna B

Excellent! They respond quickly to an alarm and always ask the security questions as I've set it off accidentally a few times to deactivate any further response. Also quick to send out someone when I had a simple issue with a battery.

4 years ago

Reply from Vivint

Thank you for your feedback Deanna! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Comfort

We had a really terrible experience with an intruder one early morning sometime early this year if not for vivint we won't be able to identify who was it. It's such a peace of mind knowing what is happening around our home even when away. Thanks vivint

4 years ago

Reply from Vivint

Thank you for your feedback Comfort! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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anonymous

I've been with them since 2009. I didn't like ADT and my neighbors liked vivint so I switched. If there is an issues they always resolve it quickly. I think it's as good as anything else out there. The equipment doesn't seem to have any problems that can't be easily fixed. Everything feels and looks like it's made very well.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 3rd, 2019

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Verified Customer

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Kathleen

Whenever I need something or have to call them they are always right there. They are very knowledgeable in answering my questions. The equipment is easy to use and efficient. They are wonderful I know they are on the job 24/7.

4 years ago

Reply from Vivint

Thank you for your feedback Kathleen! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 4th, 2019

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Verified Customer

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Ricky

I was under the impression that they would also maintain the alarm system I had before but I have to maintain those and Vivint maintains what they installed. It's a good system and it's easy to get help when there is an issue.

4 years ago

Reply from Vivint

Thank you for your feedback Ricky! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 4th, 2019

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Verified Customer

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Rebecca from Oklahoma

in the years I've been a Vivint customer. I know my home is protected and I love being able to use the app from anywhere is a great relief. No worries if I left home and forgot to turn on my alarm, just turn it on from the app!

4 years ago

Reply from Vivint

Thank you for your feedback Rebecca! We are so glad to hear that your system is giving you and your family peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Alex Greeley, CO

Everything has been excellent. It's not too pricey and the equipment is very user friendly. We love the camera because we get to see if anybody has been on our property. They are very trustworthy. Customer service is excellent when we call for help, they're always there to help us out.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Domenic Folsom, PA

I think they are doing a good job and should continue to do the good work that they are doing. One time my grandson did something on the phone and it went off and everybody was very calm and the police came and everything was okay. They responded remarkably well.

4 years ago

Reply from Vivint

Thank you for your feedback Domenic! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Mioshi

It does a very good job for our security. I'm constantly looking in on the camera and I haven't experienced any delay with the camera. Whenever I have an issue they resolve it immediately. I like that I can turn the lights on when I'm not home.

4 years ago

Reply from Vivint

Thank you for your feedback Mioshi! We are so happy to hear that you're enjoying the remote access of your system and that it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Jennifer

The customer service is usually friendly however their knowledge of the system is not always accurate or helpful. Normally I have to get on the phone more than once before the issue is resolved. I had the system updated in April and had to have several pieces of equipment updated after that because it wasn't all updated when they were here. My feedback would be that they need to better train their telephone staff.

4 years ago

Reply from Vivint

Thank you for your feedback Jennifer! We appreciate you letting us know about your experience with customer service, and the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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James Del Rio, TX

They always take care of all the things I need taken care of. It's always showed me when something was wrong with one of my doors or windows. When you have to upgrade because your system is getting old it's a little much to afford.

4 years ago

Reply from Vivint

Thank you for your feedback James. We are glad to hear that your system has given you peace of mind. When you have a chance, contact our chat team to get your unique referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Tracy

They came to my door with a promotion so we decided to try it and we've been very happy with it. Their price and service is really good. They've always had a good response time with their customer service. We have had issues with the tabs coming off the doors.

4 years ago

Reply from Vivint

Thank you for your feedback Tracy. We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Angelo Blythewood, SC

Their staff is friendly. Anytime an alarm goes off they call me immediately. If I have any other issues they do what they can to resolve them. I've had their equipment for about 5 years now and I have not experienced any problems.

4 years ago

Reply from Vivint

Thank you for your feedback Angelo. We appreciate you letting us know about your experience. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Blondel Bronxville, NY

Customer service has been pretty good. Particularly if there have been any false alerts or alarms I get a call on the system. The equipment is good I like the doorbell and being able to lock my door remotely. The best thing for me is the online access through the app.

4 years ago

Reply from Vivint

Thank you for your feedback Blondel. We appreciate you letting us know about your experience and that you're enjoying being able to access your home remotely through the app. When you have a chance, contact our chat team to get your unique referral code using this link:

Nov. 28th, 2019

Vivint Reviews