Name: Guardian Protection
Rating: 3.2

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Verified Customer

star star star star star

Clarence Hyattsville, MD

Had them for many years and it works well for me. They always meet my needs. Customer service always resolves any issues in a timely manner.

4 years ago

Reply from Guardian Protection

Hi Clarence,
Thank you for taking the time to review your customer care experience! It's great to hear the phone staff was helpful when needed, we appreciate your business.

Dec. 30th, 2019

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Verified Customer

star star star star star

Stephan Avon, OH

I like that they are trustworthy. Every time I call customer service, it is great. They are pretty helpful so I like it. It is simple to use.

4 years ago

Reply from Guardian Protection

Hi Stephan,

Thank you for taking the time to share your customer experience! Guardian Protection is proud to help protect your world every day.

Dec. 30th, 2019

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Verified Customer

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Ronald Converse, TX

Guardian was recommended by the builder. Everything is pretty easy. It only has one camera but everything works fine. The phone app is very helpful, as well as the website.

4 years ago

Reply from Guardian Protection

Hi Ronald,

Thank you for including Guardian Protection with your new home build! it's great to hear the smartphone app and website is bringing you added convenience and peace of mind.

Dec. 30th, 2019

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Verified Customer

star star star star star

Anonymous

quick efficient professional courteous very good. I've only had the system a little over a week, but the equipment is easy to use.

4 years ago

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Verified Customer

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Paul

When I was getting set up for the alarm, I didn't know they were going to run my credit in order to receive their service. That was a little surprise when I saw that on my credit report.

4 years ago

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Verified Customer

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Robert

We had some trouble with the installation. The system is state of the art and it works how they say it works. I love that it is easily accessible and user friendly.

4 years ago

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Verified Customer

star star star star star

Curtis Laurel, MD

They just have good customer service. This is an awesome company and I am glad I have the opportunity to have them installed.

4 years ago

Reply from Guardian Protection

Hi Curtis,

Thank you for taking the time to review your customer experience! We are proud to be your home security provider of choice and will work hard every day to bring you peace of mind.

Dec. 26th, 2019

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Verified Customer

star star star star_border star_border

Gabriel San Antonio, TX

The system is high tech and easy to use. The guy that installed it, we never got the screen pad back. They just never brough it back and they said they had it in order but they never brought it.

4 years ago

Reply from Guardian Protection

Hi Gabriel,

Thank you for choosing Guardian Protection, please message her or call 1-800-PROTECT if you are still missing your item.

Dec. 23rd, 2019

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Verified Customer

star star star star star

Falen Swedesboro, NJ

They're very responsive to a query. It's easy to use. I've had no issues with the system and the customer service is always there.

4 years ago

Reply from Guardian Protection

Hi Falen,

thank you for taking the time to share your customer experience! It's great to hear you are finding the system easy to use and Guardian Protection thanks you for your business.

Dec. 26th, 2019

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Verified Customer

star star star star star

David Zionsville, IN

We had one issue but it was corrected immediately. We had one sensor problem wiht the back door that needed to be addressed.

4 years ago

Reply from Guardian Protection

Hi David,

Thank you for sharing 5-star customer feedback! it's great to hear your issue was corrected in a speedy manner and we thank you for your business.

Dec. 26th, 2019

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Verified Customer

star star star star star

Kenneth Fair Lawn, NJ

They addressed every issue. It's new equipment and I haven't had it for long, but what I've seen, it works very very well.

4 years ago

Reply from Guardian Protection

Hi Kenneth,

Welcome to the Guardian Protection family! It's wonderful to hear the professionally installed and monitored security is bringing you the peace of mind you deserve.

Dec. 26th, 2019

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Verified Customer

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Kathleen Fairborn, OH

Customer service has followed up with me several times. It's very user friendly and there's an iPad on the wall that has tutorials and everything.

4 years ago

Reply from Guardian Protection

Hi Kathleen,

Thank you for choosing Guardian Protection! We are proud to help protect what matters most to you every day.

Dec. 26th, 2019

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Verified Customer

star star star star star

Lori Palmetto, FL

I've hit some issues and they were quick to resolve and fix them for me. Every corner of my house is secured. It works well with our house.

4 years ago

Reply from Guardian Protection

Hi Lori,

Thank you for sharing a great customer experience. Guardian Protection will work hard to protect your world every day.

Dec. 26th, 2019

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Verified Customer

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Oscar Jarrell, TX

I haven't really called technical support or customer service because I haven't had any problems with them. I can use it on my phone and it's a great service so far.

4 years ago

Reply from Guardian Protection

Hi Oscar,

Glad to hear the service is going swimmingly for you! Guardian Protection is dedicated to helping to protect what matters most to you every day.

Dec. 26th, 2019

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Verified Customer

star star star star star

Kimberly Durham, NC

They've been very friendly and attentive and they call and make sure everything is okay. I like the app, it's easy to use.

4 years ago

Reply from Guardian Protection

Hi Kimberly,

Thank you for sharing a 5-star customer experience! Guardian Protection will work hard every day to provide you with extra peace of mind.

Dec. 27th, 2019

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Verified Customer

star star star star star

Jared Cunningham Waldorf, MD

I like the pricing and piece of mind this service provides. If the camera system wasn't so expense i would have that too

4 years ago

Reply from Guardian Protection

Hi Jared,

Thank you for sharing honest feedback on your customer experience! If we can ever help you further with an upgrade please give us a call at 1-800-PROTECT. Thank you for your business.

Nov. 15th, 2019

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Verified Customer

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Michael & Ana

It seems to be proactive to make sure things are alright and responsive. There's probably more updated equipment but it is still pretty good.

4 years ago

Reply from Guardian Protection

Hi Michael & Ana,

Thank you for taking the time to review your customer experience! We are always happy to discuss any upgrades that you may be looking for, just message here if you are interested or reach out to 1-800-PROTECT. Thank you

Nov. 11th, 2019

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Verified Customer

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Frank

It's always worked and gives us peace of mind knowing that we are away we have a system to alert if anyone tries to break in.

4 years ago

Reply from Guardian Protection

Hi Frank,

Thank you for sharing a great customer testimonial! It's wonderful to hear the professional security monitoring is providing you the additional peace of mind you deserve every day.

Nov. 11th, 2019

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Verified Customer

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Jennifer

Feel safe with them as my home security. Is secures my whole house that has two stories. They are very polite every time I call.

4 years ago

Reply from Guardian Protection

Hi Jennifer,

Thank you for sharing a wonderful customer review. It's great to hear the professionally monitored security system is providing you the peace of mind you deserve and Guardian Protection thanks you for your business.

Nov. 11th, 2019

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Verified Customer

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Anonymous

I'm sure there are other systems that are cheaper but there are also others that are more expensive and it has also always worked for use. I think they are doing a good job.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer review. Guardian Protection will work hard every day to bring you peace of mind and we thank you for your business.

Nov. 11th, 2019

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Verified Customer

star star star star star

Joel valcin

Good experience. I like the apps feature. The pricing is too high, discounts should be offered to those who wants to upgrade system.

4 years ago

Reply from Guardian Protection

Hi Joel,

Thank you for providing helpful feedback as we are always looking to improve! If you need any help with the upgrade experience please message us here. Thank you for your business.

Oct. 29th, 2019

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Verified Customer

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Joanne

After initial pushy sl dishonest front door salesman,every other employees have been friendly, helpful, caring, courteous...all good qualities!

4 years ago

Reply from Guardian Protection

Hi Joanne,

Thank you for reviewing your customer experience, it's great to hear everything got worked out and you are enjoying the security services.

Oct. 1st, 2019

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Verified Customer

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Crissy Zimmerman

I felt secure having the system, however, when I transfered my services to my new house, I was unaware that I was locked in for another 5 years. I called and advised I was not explained I was under contract but I was locked in. This made for a bad experience because I remember it clearly. The installers were two young guys, it was a Friday afternoon, they were rushing around to get done. I don't remember signing anything and what Guardian sent me (the contract) was not my signature.

4 years ago

Reply from Guardian Protection

Hi Crissy,

We're sorry to hear of the misunderstanding. The agreement for the months would have been made on a recorded phone call before the technicians moved the services. If we can help look into anything further for you please respond here in a private message. Thank you

Sep. 26th, 2019

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Verified Customer

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Anne Brookville, PA

We have three offices in three different towns and they are our security system in all three offices. We've had them in our home for years and years.

4 years ago

Reply from Guardian Protection

Hi Anne,

Thank you for trusting in Guardian Protection at multiple locations! We are dedicated to protecting your world anytime of day.

Sep. 24th, 2019

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Verified Customer

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Dennis Fairbanks

They have been responsive and service oriented. They remind us of test times and always respond quickly to any questions.

4 years ago

Reply from Guardian Protection

Hi Dennis,

Thank you for sharing a great customer experience. it's nice to hear you are finding the reminders helpful, we are here to help protect what matters most to you every day.

Sep. 16th, 2019

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Verified Customer

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Brian Robinson

Very pleasant.Had very few problems with the service.When I called they were here in less than 24 hours.Taught me a few things along the way

4 years ago

Reply from Guardian Protection

Hi Brian,

Thank you for taking the time to share a great customer experience! It's wonderful to hear you enjoyed the sales and installation process and the technician made sure you were comfortable using the new security system. Guardian Protection is honored to be your security provider of choice.

Sep. 16th, 2019

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Verified Customer

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Bryan

We switched from ADT and have been very happy with the products and services Guardian provides. They are very responsive and dependable.

4 years ago

Reply from Guardian Protection

Hi Bryan,

Thank you for switching to Guardian Protection! We are honored to be your security provider of choice and love hearing feedback from our customers like this. Have a safe day!

Sep. 16th, 2019

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Verified Customer

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John

They are very responsive, and the service is good. The contracts are kind of awful, and auto renew unless you "cancel them in writing" months before they expire. Rates are high.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to leave helpful feedback on your customer experience. We are always looking to improve and if we can help any further please message or email . Thank you for your business!

Sep. 16th, 2019

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Verified Customer

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Dawn Indianapolis, IN

Always been very responsive. Our new system is not as easy as the one we had in Arizona but I can't complain I still feel safe and they're very trustworthy.

4 years ago

Reply from Guardian Protection

Hi Dawn,

Thank you for taking the time to share honest feedback on your customer experience. I'm glad to hear the professionally monitored security system is bringing you the peace of mind you deserve. Our friendly phone staff is available for extended hours every day to help with any questions!

Sep. 11th, 2019

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Verified Customer

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Ethel Anderson Claymont, DE

I have been extremely thankful for the service I have received no matter the time of day or night that I need to speak to someone!!

4 years ago

Reply from Guardian Protection

Hi Ethel,

Thank you for providing 5 star feedback on your customer experience! It's great to hear our customer care has been helpful day and night.

Sep. 9th, 2019

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Verified Customer

star star star star star

Joanne Lewes, DE

Everything is pretty self explanatory. The installation was very professionally done and quick. So far everything's been great.

4 years ago

Reply from Guardian Protection

Hi Joanne,

Welcome to the Guardian Protection family and thank you for taking the time to review your installation experience! We are proud to protect your world with smart home security in Lewes, DE

Aug. 30th, 2019

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Verified Customer

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Anonymous McDonald, PA

After researching different companies, I thought they were the best. I feel safe with them and I've never had a problem.

4 years ago

Reply from Guardian Protection

Hello,

It's great to hear you did your homework before settling in on a home security company! Guardian Protection is proud to offer award-winning home security monitoring and 100% U.S. based customer service. Please let us know if we can ever be of further assistance to you.

Aug. 29th, 2019

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Verified Customer

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Olga

Very professional and on point. I was explain the different options I had for having security cameras installed and the payment option plans.

4 years ago

Reply from Guardian Protection

Hi Olga,

Thank you for sharing a great sales experience. Guardian Protection is dedicated to helping to protect what matters most to you every day.

Aug. 27th, 2019

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Verified Customer

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Dale Downs

Our experience has been positive. Quick responses to alarms and very pleasant and professional staff. Offer updated plans to older clients at no additional cost.

4 years ago

Reply from Guardian Protection

Hi Dale,

Thank you for providing helpful feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

Aug. 19th, 2019

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Verified Customer

star star star star star

Tom DeShields

Excellent. Any problems with equipment are remedied quickly. When you can for any reason, the staff is very responsive and knowlegeable

4 years ago

Reply from Guardian Protection

Hi Tom,

Thank you for providing 5 star customer feedback. It's great to hear the staff has been helpful when needed. Guardian Protection is here 24 hours a day to provide additional peace of mind.

Aug. 21st, 2019

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Verified Customer

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Suzanne Smith

We've had Guardian for almost 20 years and have been completely satisfied with services. From security monitoring to service calls.

4 years ago

Reply from Guardian Protection

Hi Suzanne,

Thank you for being a long time customer of Guardian Protection! We love to hear this from our customers and will continue to work hard every day to bring you peace of mind.

Aug. 19th, 2019

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Verified Customer

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Mary Esther Kanfoush West Sunbury, PA

Prompt notification upon alarm. Touch pad and app is very user friendly and I appreciate being able to manage security with the Guardian app.

4 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for reviewing your services with Guardian Protection! It's great to hear you are taking advantage of the smart phone app - it is great for on the go control of your security system.

Jul. 25th, 2019

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Verified Customer

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Judi Morris

I've had no problems. When ever I had an issue they were always nice and knowledgeable and took care of any concerns I had

4 years ago

Reply from Guardian Protection

Hi Judi,

Thank you for taking the time to review your customer service experience. Guardian Protection is proud to help protect what mattes most to you every day.

Jul. 25th, 2019

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Verified Customer

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Dan Fresno, CA

I can get ahold of anybody really quick. It's a new system that has all the electronics and the doorbell and all at a decent price.

4 years ago

Reply from Guardian Protection

Hi Dan,

Thank you for choosing Guardian Protection for your home security needs. We strive to bring the latest in smart home security devices at a competitive price.

Jun. 5th, 2019

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Verified Customer

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Anonymous Blacksburg, VA

I've had contact with Guardian Protection when there's been issues so I have no complaints. It does what it's supposed to do.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share a 5 star experience with Guardian Protection! We are proud to be your home security provider and we thank you for your business.

Jun. 5th, 2019

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Verified Customer

star star star star star

Carol Lansing, MI

They've always responded to any questions I have. Anytime I needed their services, they've been great. Everything works well.

4 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for reviewing your customer experience with Guardian Protection. We are proud to provide you the additional peace of mind you deserve with award-winning security monitoring. Thank you for your business!

Jun. 5th, 2019

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Verified Customer

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Karrie Hampton, VA

They helped me with everything they owned. Everything went really well for me. Guardian Protection is just really pleasant to work with.

4 years ago

Reply from Guardian Protection

Hi Karrie,

Thank you for sharing a 5 star customer experience! Guardian Protection is proud to help protect your world. Thank you for your continued business.

Jun. 5th, 2019

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Verified Customer

star star star star star

James Harrison

We have always loved guardian. The only thing that could improve is turning on the alarm from the phone app. Sometimes it will not go through.

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for the feedback on your customer experience; we hope continuous updates to the app will help. We value your continued business.

May. 29th, 2019

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Verified Customer

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Lester Stano

As a user of the services for over three years I have not experienced any issues that would lead to any dissatisfaction .

4 years ago

Reply from Guardian Protection

Hi Lester,

Thank you for providing valuable feedback on your security system. Guardian Protection is glad to hear everything is working as intended; have a safe day!

May. 21st, 2019

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Verified Customer

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Frankie Guswiler

The service is find, but I am very unhappy with the $2 charge on my monthly statement. This charge is absolutely unnecessary, but yet Guardian continues to charge their loyal customers with an unnecessary fee.

4 years ago

Reply from Guardian Protection

Hi Frankie,

Thank you for the helpful feedback on your customer experience. You can sign up for out autopay option and have the service fee waived - simply give us a call or visit to enroll!

May. 21st, 2019

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Verified Customer

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Joe

I had ADT before, never really used the service. Guardian, accessing the system on the home key pad is easier and less confusing than ADT

4 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for switching to Guardian Protection! We are glad to hear the system has proved user-friendly. Have a safe day with Guardian.

May. 21st, 2019

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Verified Customer

star star star star star

Roderick Brown

It's been excellent. I like the fact there is no confusion concerning billing. I like that my system hasn't given me any problems.

4 years ago

Reply from Guardian Protection

Hi Roderick,

Thank you for providing helpful feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

May. 29th, 2019

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Verified Customer

star star star star star

James Burge

Had them since the end of October/2018, so not too long. So far, though, we've been impressed with their customer service and great responsiveness.

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for sharing a 5 star customer experience! It's great to hear you have found the customer service helpful when you needed us; we appreciate your business very much!

May. 30th, 2019

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Verified Customer

star star star star star

Karen Wesdorp

We had them for over 15 years when we added or second home. We feel much better leaving our FL home with the system set for away monitoring.

4 years ago

Reply from Guardian Protection

Hi Karen,

Thank you for sharing a great testimonial and for being a long time customer! Guardian Protection is dedicated to helping to protect what matters most to you wherever you may go.

May. 29th, 2019

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Verified Customer

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Marcel D

Guardian Protection is always on call and can be trusted to watch over my property. We feel safe to know guardian protection is on and monitoring.

4 years ago

Reply from Guardian Protection

Hi Marcel,

Thank you for taking the time to review your customer experience. Guardian Protection is proud to help protect what matters most to you with award-winning home security monitoring. Thank you for your business!

May. 7th, 2019