Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Charles East Chicago, IN

I just like the customer service and the constant attention to any needs I may have for making sure the system is up and running.

4 years ago

Reply from Guardian Protection

Hi Charles,
Thanks so much for sharing a great customer experience. It's nice to hear the customer support team has been proactive in making sure you feel protected; that's the goal!

Apr. 8th, 2020

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Verified Customer

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Doris Aurora, OH

I think it's overpriced and initially the sales pitch was too strong. But recently I had a service call from a very fine gentleman who did the work well and certainly liked his service. The equipment is reliable.

4 years ago

Reply from Guardian Protection

HI Doris,
Thank you for being a part of the Guardian Protection family and taking the time to share helpful feedback on your customer experience.

Apr. 7th, 2020

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Verified Customer

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Dave Focht

Our experience has been positive in short amount of time we have the system. Keep up the quality of the product and of your employees.

4 years ago

Reply from Guardian Protection

Hi Dave,
Welcome to the Guardian Protection family! It's great to hear you are having a 5-star experience and know that we will work hard every day to bring you reliable security services.

Apr. 7th, 2020

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Verified Customer

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Richard Ashbrook

I like it very much. Sometimes the front door couldn't lock/unlock. And the thermostat we set it at 70 at night then it goes up to 77 easily.

4 years ago

Reply from Guardian Protection

Hi Richard,
Thank you for taking the time to share your customer experience, if we can be of any technical assistance please give us a call at 1-800-PROTECT.

Apr. 7th, 2020

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Verified Customer

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David Niles, OH

Sometimes it's a delayed call when contacting customer service. I'm just surprised they don't upgradie their stuff a little bit better after all these years I've been with them.

4 years ago

Reply from Guardian Protection

Hi David,
Thank you for being a valued customer of Guardian Protection! We would be happy to discuss any upgrades you are looking for, just give us a call at 1-800-PROTECT or use the Private Response option here to message us your address.

Apr. 3rd, 2020

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Verified Customer

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Patricia Naws

Great customer service. Fast response when alarm sounds. Accidentally set it off and they called immediately to make sure we were ok.

4 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for taking the time to share great customer feedback; Guardian Protection is proud to offer a less than 30 second average response time and it's great to hear that is bringing you the peace of mind you deserve.

Apr. 2nd, 2020

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Verified Customer

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anonymous

It works well. The police were out here right away the other day when my alarm was going off. They should try to call me before calling the police.

4 years ago

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Verified Customer

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anonymous

I did some trials of some of the other companies and asked people about them. I decided guardian was the one. We've been with them for years.

4 years ago

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Verified Customer

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Shelly

I haven't had any issues with it. Every time I've called everybody's been knowledgeable, professional and able to answer all my questions.

4 years ago

Reply from Guardian Protection

Hi Shelly,
Thank you for being a 5-star customer of Guardian Protection! We are here 24 hours a day to help protect your world.

Apr. 2nd, 2020

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Verified Customer

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Michael

One of my alarms for the windows, they installed it and a year later it's not flush anymore. I wish they were cheaper there are other alternatives that are comparable.

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for providing customer feedback. If you are still having an issue with the window contact please use the Private Response option here to send your address of services and we will be happy to help.

Apr. 2nd, 2020

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Verified Customer

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Joyce

I'm not satisfied with guardian and all. They need to have a quicker response time. My alarm went off and I had to call a hundred people to try to get someone to come out here. They need to have better customer service. If I have a question somebody should take the time to walk me through the steps I need to go through to figure out the system.

4 years ago

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Verified Customer

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Sonja

I am stuck in a contract. One of my cameras doesn't work and they told me in order for it to work I had to buy another camera and I had to pay for them to come out to fix it. The security system works good it's just that if anything goes wrong then you're pretty much responsible for. If they have contracts there should be a warranty.

4 years ago

Reply from Guardian Protection

Hi Sonja,

I'm sorry to hear you had a negative experience. We want to make sure you can use your system as intended and please use the 'Private Response' tool here to message your address of services if we can help.

Apr. 2nd, 2020

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Verified Customer

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Brian

I called several companies and they made me a good offer. They were willing to do it the next day and it was convenient. I like the look of it and it seems to work good.

4 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for taking the time to share great customer feedback! It's awesome to hear you are enjoying the look and feel of the security system.

Mar. 24th, 2020

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Verified Customer

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Anh

Their customer service was very fast and reliable. It's very easy to use their mobile app. I would highly recommend them.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect what matters most to you and it's great to hear you are taking advantage of the mobile app for everyday convenience!

Mar. 24th, 2020

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Verified Customer

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anonymous Nokomis, FL

Coming from another brand this is far superior. I've called them twice. Each time they answered my question and had a very good response.

4 years ago

Reply from Guardian Protection

Hi,
Thanks so much for switching to Guardian Protection! It's stellar to hear we have impressed you with our services and we will work hard every day to help protect what matters most to you.

Mar. 24th, 2020

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Verified Customer

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Susan Sarasota, FL

The technician that came out and the customer service women I spoke to were absolutely great. They were very courteous and very prompt.

4 years ago

Reply from Guardian Protection

Hi Susan,
Thank you for taking the time to share a 5-star customer care and service experience! We appreciate your continued business very much.

Mar. 24th, 2020

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Verified Customer

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anonymous Bellaire, TX

It was recommended by my insurance company. I had an initial appointment and then nobody showed. They did reschedule with me and he was very nice but there was no words on it. The equipment is easy to use.

4 years ago

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Verified Customer

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Larry Pataskala, OH

We're very satisfied with it. They were very efficient with the installation and did exactly what we needed them to do. It is very user friendly.

4 years ago

Reply from Guardian Protection

Hi Larry,
Thanks for being a 5-star customer! Glad to hear the installation went well and you are enjoying the professional security services.

Mar. 24th, 2020

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Verified Customer

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Shanita Finksburg, MD

There's always someone available to answer my questions. It's very reliable as soon as the alarm is tripped guardian is calling to see if everything's okay.

4 years ago

Reply from Guardian Protection

Hi Shanita,
Thank you for taking the time to share helpful customer feedback! It's great to hear the professionally monitored security and quick response time is providing the additional peace of mind you deserve.

Mar. 24th, 2020

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Verified Customer

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anonymous Frederick, MD

The installer was very well informed and did a great job installing. I like the notifications by cell phone of what's happening with they system.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for being a 5-star customer! Guardian Protection is honored to help protect your world with smart home security solutions.

Mar. 24th, 2020

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Verified Customer

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anonymous Canonsburg, PA

The system has given me nothing but trouble for the last several days. A lot of people I talked to couldn't solve the problems I had. I spent 3 hours last night trying to get the open-close door problem solve. I think we did at the end but I have to keep checking it every few hours.

4 years ago

Reply from Guardian Protection

Hi there,
thank you for taking the time to share honest feedback on your system. If we can help look into anything at all for you please use the 'Private Response' feature here to send your address of services.

Mar. 24th, 2020

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Verified Customer

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anonymous Kissimmee, FL

A friend of mine recommended them to me. The best thing is that as soon as the alarm sounds they call immediately to make sure everything is ok.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear a friend recommended you to us and please let us know if we can ever be of further assistance.

Mar. 24th, 2020

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Verified Customer

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Mark Monroe, OH

We are very happy so far. They walked us through every step as promised. We've had no problem with everything. It's working fine.

4 years ago

Reply from Guardian Protection

Hi Mark,
Thank you for being a 5-star customer! It's great to hear your sales and installation went well and we are happy to help answer any questions you may have.

Mar. 20th, 2020

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Verified Customer

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David San Antonio, TX

They are easy to get ahold of and they answer the questions very thoroughly. The system is easy and very easy to maneuver.

4 years ago

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Verified Customer

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Brian Bradenton, FL

I've been using them for 4 or 5 years already so it's been a good experience.The customer service usually can figure out everything with the problem.

4 years ago

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Verified Customer

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John Seabrook, TX

They are friendly, courteous, and were able to answer my questions. It seems like very good quality and they are easy to use.

4 years ago

Reply from Guardian Protection

Hi John,
Thanks so much for taking the time to share your customer experience and we appreciate your continued business very much!

Mar. 20th, 2020

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Verified Customer

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Linwood Beaver Falls, PA

I like the camera at the front door. I can see who's coming in and I really like that. If I need any service done they are right here and able to do it.

4 years ago

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Verified Customer

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Kimberly Zapata

So far everything is great. Only once I opened the door before I turned it off and the company notified me immediately to see if everything was ok.

4 years ago

Reply from Guardian Protection

Hi Kimberly,
Thank you for being a 5-star customer! Guardian Protection is proud to offer a less than 20 second average response time on alarms and I'm glad to hear the quick call provided you peace of mind.

Mar. 9th, 2020

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Verified Customer

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KL

I am not quite happy with Guardian since the installation until 1 month of use. I wish there was more information delivered to us prior to the installation, and not much information was provided during the installation besides how to function the device.

4 years ago

Reply from Guardian Protection

Hi KL,
Thank you for providing feedback on your experience; I'm sorry to hear you are not happy with the system. Please private message us back here with your address of services and more details on your issue; we'll be happy to help!

Mar. 4th, 2020

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Verified Customer

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E Moore

The experience was great and the installer was very informative. He walked us through every step on how to properly use the system

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for taking the time to share a great customer experience! I'm glad to hear the installer got you up and running and made sure you were comfortable using the system.

Mar. 5th, 2020

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Verified Customer

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Kristina

They have good response time and they are friendly. The system has all the features and implementation that I was looking for.

4 years ago

Reply from Guardian Protection

Hi Kristina,

Thank you for taking the time to review your customer experience; Guardian Protection is proud to offer a less than 20 second average response time on alarms! We appreciate your business ver much.

Mar. 3rd, 2020

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Verified Customer

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Tomas San Antonio, TX

We've only been using the service for approximately three months and so far we're fully satisfied and have a peace of mind while we're away.

4 years ago

Reply from Guardian Protection

Hi Tomas,

Welcome to the Guardian Protection family! It's great to hear you are satisfied with the customer care and we are always happy to help if you have any questions!

Mar. 3rd, 2020

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Verified Customer

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Todd New Philadelphia, OH

Anytime I have a question, I call this sales guy and he answers any question I have and he always calls me back if he doesn't answer the phone. He's prompt and courteous.

4 years ago

Reply from Guardian Protection

Hi Todd,

Thank you for reviewing your sales experience with Guardian Protection! Our customer support team is always happy to answer any questions you may have as well.

Mar. 3rd, 2020

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Verified Customer

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Anonymous Woodbridge, VA

The customer service was helpful. They have the most up-to-date security system. I tried the other one first and it was not easy.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for being a 5-star customer! Guardian Protection is proud to offer professionally installed and monitored security solutions to our great customers such as yourself.

Mar. 3rd, 2020

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Verified Customer

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Sharon Baltimore, MD

They were very very helpful. They took the time to explain everything and show me how to use everything. I like the camera access to watch it on my phone or on my television.

4 years ago

Reply from Guardian Protection

Hi Sharon,
Thank you for choosing Guardian Protection for your security needs! It's great to hear you are taking advantage of the smart home security features such as the cameras.

Mar. 3rd, 2020

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Verified Customer

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Mary

They are very helpful anytime I've called. It's easy to understand. The salesman and technician were just very very very helpful and very nice.

4 years ago

Reply from Guardian Protection

Hi Mary,
Thank you so much for taking the time to share helpful feedback on your sales and service visit. If you refer Guardian to a friend you can earn a $100 credit! More info here:

Feb. 20th, 2020

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Verified Customer

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Stanley

I did my due diligence and that's the company that I decided to go with. I like them for the price and the professionalism.

4 years ago

Reply from Guardian Protection

Hi Stanley,

Thank you for being a 5-star customer! Guardian Protection is proud to be your home security provider of choice and if you refer us to a friend you can earn a $100 credit! More info here:

Feb. 20th, 2020

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Verified Customer

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James Maxwell West Chester, PA

We were a customer for over 16 years (two houses) and then, due to an unplanned situation, I retired from the US Dept of Veterans Affairs (22 years of federal service), sold the house and moved to an apartment. Since the new home owners did not want a system, Guardian is making me pay two years of fees for doing nothing. I will never use them again...ever...When we buy a condo, we will find someone else!!!

4 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi James,

Thank you for being a 5-star customer! You can earn a $100 credit for referring a friend to us; more info here:

Feb. 11th, 2020

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Verified Customer

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Geraldine Beyer

When motion detector battery died, i would have liked it if someone would have notified me. They were very helpful when i called to learn why it wasn't working.

4 years ago

Reply from Guardian Protection

Hi Geraldine,

Thanks so much for taking the time to leave great customer feedback as it provides us insights into the customer experience. Our phone staff is always happy to help at any time you may need assistance. Thank you for your business.

Feb. 11th, 2020

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Verified Customer

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Domenic

Regarding this very responses to alarm conditions. It was Guardian would provide additional information on available updates

4 years ago

Reply from Guardian Protection

Hi Domenic,

Thank you for being a 5-star customer and providing feedback. We are always happy to discuss any upgrades you may be looking for, just message here with what we can help with.

Feb. 11th, 2020

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Verified Customer

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Carol

They take took care of me when I needed a battery from my alarm system. I didn't know I had a battery hook up so that worked out perfect.'

4 years ago

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Verified Customer

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Chuck Detwiler

Call center is engaged and friendly. I feel safe and am convinced this system keeps my family safe from intruders and fire related incidents.

4 years ago

Reply from Guardian Protection

Hi Chuck,

Thank you so much for sharing an insightful 5-star customer experience! We appreciate your business and if you refer a friend to our services you can earn a $100 credit! More info here:

Feb. 6th, 2020

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Verified Customer

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April Cummings

They always answer their phone and that is im[portant and will always walk you through the process of what you need done.

4 years ago

Reply from Guardian Protection

Hi April,

Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear you have found our customer care team easy to reach and helpful.

Feb. 6th, 2020

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Verified Customer

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Anonymous Detroit, MI

It often goes off unexpectedly for no reason at all and they don't respond always in a timely manner. I do like that I get email alerts that the doors have been open or closed.

4 years ago

Reply from Guardian Protection

Hi there,

Thank you for taking the time to share feedback on your experience. We recommend testing your system with us to verify all is working well, you can place your system on test in your customer portal or by giving us a call at 1-800-PROTECT.

Jan. 27th, 2020

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Verified Customer

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Reagan Austin, TX

Very responsive - they're very prompt in answering our calls. They seem to be friendly people that provide a good service.

4 years ago

Reply from Guardian Protection

Hi Reagan,

Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day.

Jan. 27th, 2020

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Verified Customer

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Anonymous

The app app helps to enable and disable the security features. It's been working as expected since day one. I think they should take a look at their pricing structure.

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for providing great customer feedback! Guardian Protection is proud to help protect what matters most to you every day.

Jan. 27th, 2020

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Verified Customer

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John Insco

Very responsive and honest. They answer all of my questions in a timely manner and tell me when upgrades are available and when to buy them.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for sharing a great customer service experience! Guardian Protection will work hard every day to bring you top of the line security services. If you refer us to a friend you can get a $100 credit! Learn more here:

Jan. 24th, 2020

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Verified Customer

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Anonymous Coraopolis, PA

Guardian was recommended to me by the local police chief. It had never failed me. I always get positive responses when I contact them.

4 years ago

Reply from Guardian Protection

HI,
This is an awesome customer testimonial, I'm glad to hear the local law enforcement recommended you to us! Guardian Protection will work hard every day to help protect what matters most to you.

Jan. 23rd, 2020

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Verified Customer

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Amanda Perazzo

I called customer service about an issue that I had and the customer service representative barely acknowledged the conversation. So much so that at the end of the conversation I asked her to acknowledge it to at least tell me she understood what I was saying. Her response was I acknowledge. I feel very frustrated. The service technician that installed my system was not honest about a charge and when I tried to discuss it with customer service they blew me off. Needless to say I am not happy and as soon as I am able to cancel the service I will.

4 years ago

Reply from Guardian Protection

Hi Amanda,

I'm very sorry to hear of the frustrating billing and customer service experience. I have located your account and will have a member of the Customer Loyalty supervisor team reach out to help further.

Jan. 14th, 2020

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Verified Customer

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Lauren Zalin

Needs improvement. Little help on using the system and we were lied to when we signed up. We found out this week our doorbell isn't recording because they didn't tell us there is a video limit each month.

4 years ago

Reply from Guardian Protection

Hi Lauren,

Thank you for providing helpful customer feedback. If we can help look into any technical troubleshooting for you please message here. Thank you!

Jan. 8th, 2020