Name: Guardian Protection
Rating: 3.2

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Verified Customer

star star star star star

Carl Glendale, AZ

It is a trustworthy company. I never have any issues, I think it is a quality product. The guy who installed it made a mistake but another guy came and relocated it and fixed the mistake.

4 years ago

Reply from Guardian Protection

Hi Carl,

Thank you for taking the time to share honest customer feedback. Guardian Protection thanks you for your business and we are proud to protect your world with award-winning security monitoring.

Sep. 11th, 2019

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Verified Customer

star star star star star

Kate Buda

The service has always been professional and timely. I feel much safer knowing my home is alarmed and there are other safety devices to protect us. The app is very easy to use.

4 years ago

Reply from Guardian Protection

Hi Kate,

Thank you for the 5 star feedback! We think you are a 5 star customer too and thank you for your business. Also glad to hear the phone app is proving useful and convenient.

Sep. 10th, 2019

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Verified Customer

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Joe Visalia, CA

They've met all the needs that I've asked for and gave me a pretty good deal on it. I've had a little bit of trouble on the touchpad on the smaller one in the bedroom and one of our sensors.

4 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for reviewing your customer experience, I'm glad to hear we were able to find the right priced security package for you. Please give us a call at 1-800-PROTECT anytime you have technical questions!

Aug. 30th, 2019

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Verified Customer

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Joseph Weirton, WV

I just recently had installed a couple months ago and it is still in the trial and error but the sales people answered all our questions and it is nice to have a security system.

4 years ago

Reply from Guardian Protection

Hi Joseph,

Welcome to the Guardian Protection family! Please give us a call any time we can help further with questions, we are always happy to help.

Aug. 29th, 2019

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Verified Customer

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Robert Downingtown, PA

Anytime we have an issue, we call customer support and they resolve it promptly but the device always works the way it is supposed to and we've had no issues. The service provides peace of mind.

4 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for taking the time to leave a 5 star review. It's great to hear customer support has been helpful when needed and that the professional security monitoring if providing you additional peace of mind - that is always the goal!

Aug. 29th, 2019

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Verified Customer

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Marcia Malardie

I have never had a problem with Guardian and have been a customer of theirs for many many years. Any business I have done with them has been very good and cannot think of any improvements.

4 years ago

Reply from Guardian Protection

Hi Marcia,

Thank you for being a long time customer of Guardian Protection! We are honored to be your home security provider and will work hard every day to bring you additional peace of mind.

Aug. 27th, 2019

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Verified Customer

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Frank Goode

I like the feeling of security. I like that you are able to monitor my system 24/7. I would like some way of monitoring the condition of the batteries in my main unit and the motion sensor.

4 years ago

Reply from Guardian Protection

Hi Frank,

Thank you for providing valuable feedback! Rest assured when your devices are getting low on battery they will send a trouble signal to let you and us know.

Aug. 27th, 2019

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Verified Customer

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Mary Sauer

Installation was easy. System works in multiple ways and is easy to use. Calls when an alarm goes off are handled appropriately. The problem is getting g an answer on how to turn the alarm off when a low battery sound is going off.

4 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for sharing helpful feedback on your customer experience. Our customer care team is always happy to help with any questions, just give us a call at 1-800-PROTECT!

Aug. 19th, 2019

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Verified Customer

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5 Baden, PA

Easy to use with the app on my phone. They've always respond quickly anytime I call. I accidentally set the alarm off and they called immediately to make sure everything's okay.

4 years ago

Reply from Guardian Protection

Hi Amy,

Thank you for sharing a great customer review. Guardian Protection is proud to be your home security provider and offer a less than 30 second response time on all alarms.

Aug. 12th, 2019

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Verified Customer

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4 Asheboro, NC

For years, they didn't put the equipment where I needed it and they didn't work with me. They finally sent me a technician who was very helpful and we haven't had any problems since then. Before when I called, it's like no one cared. But the technician that eventually came was the best technician I have ever had.

4 years ago

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Verified Customer

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Brian Canton, OH

It is cheaper than ADT and easier to use. I think their website could you give you more information about the different products they offer, like cameras or stuff like that, but when you call them you usually get an answer and they know what they are talking about.

4 years ago

Reply from Guardian Protection

Hi Brian,

Thank you for sharing a great customer testimonial. I'm glad to hear you are finding Guardian more cost effective than ADT. Please give us a call anytime you have further questions!

Aug. 9th, 2019

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Verified Customer

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Nancy Gainor

Outstanding maintenance and monitoring. The customer service on the phone is outstanding as well. When servicing our home the tech has gone above and beyond what is needed. Professional and knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for being a 5 star customer! We love hearing feedback like this from our clients and we are honored to be your home security provider of choice.

Jul. 30th, 2019

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Verified Customer

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George Varga San Diego, CA

I appreciate the prompt notification of intrusion. So far it has been our fault when we delay disarming the system. At another time the help was prompt when one of the sensors had a malfunction.

4 years ago

Reply from Guardian Protection

Hi George,

Thank you for sharing a 5 star customer review. It's great to hear the quick response time on alarms is bringing your family additional peace of mind - that is always the goal!

Jul. 25th, 2019

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Verified Customer

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Kent Antioch, CA

They are always prompt and courteous, when we have an alarm go off, they call within thirty seconds of the alarm. All the windows are monitored, and it is affordable and convenient. I highly recommend them.

4 years ago

Reply from Guardian Protection

Hi Kent,

Thank you so much for sharing a 5 star recommendation! Guardian Protection is proud to provide peace of mind with a less than 30 second average response time on alarms. Thank you for your continued business.

Jul. 16th, 2019

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Verified Customer

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Anonymous South Park Township, PA

We've had it for many years and whatever comes up we've never had any problems. Any time we needed their help they came out right away but that's only happened a couple of times.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being long time customers of Guardian Protection! We value your feedback and continued business.

Jul. 16th, 2019

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Verified Customer

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John Paul Lugo Hampton, VA

I think the company is very we organized. We are not fans of the door bell camera not being able to be '''armed'' for notifications only when we are not home. It records every movement and gives us notifications for EVERYTHING when we are home. Very inefficient and takes up a lot of video and phone time.

4 years ago

Reply from Guardian Protection

Hi John Paul,

Thank you for taking the time to review your customer experience as it will help us improve. If we can help with any technical questions please give us a call at 1-800-PROTECT. Thank you

Jun. 27th, 2019

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Verified Customer

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Devin Fruitland, MD

I had a little issue at the start. There was a signal between receiving on my end or their end and it was later resolved. I call them and they've been able to fix the problem.

4 years ago

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Verified Customer

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Maria Harlingen, TX

I've been having problems with it. It keeps beeping and I was told it was the battery and I replaced it and it's still beeping so the problem has not be solved. I'm 79 years old and I needed help changing the battery and I would have paid for somebody to come and change it for me. I feel like they should provide that service and help us out instead of us having to pay for a service call.

4 years ago

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Verified Customer

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Patricia Oxon Hill, MD

They're always alert and they call right away. They're very good about helping me when I accidentally set it off. It's ordinary equipment, it's nothing special but it's easy to use.

4 years ago

Reply from Guardian Protection

Hi Patricia,

Thank you for reviewing your customer experience with Guardian Protection. We are proud to offer a less than 30 second average response time on all alarms. Guardian Protection is proud to protect your world!

Jun. 5th, 2019

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Verified Customer

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Mary Racine, WI

Anytime I had a question or needed any help with anything, they've been very helpful. I could have gotten more equipment but this works pretty well. I can turn it on or off with my phone.

4 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for choosing Guardian Protection! It's great to hear you are taking advantage of the smart phone app; it is great for convenience and on the go monitoring of your security system!

Jun. 5th, 2019

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Verified Customer

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Sandra Krett

Guardian Protection is an excellent company! They have been great to deal with. Their response time is awesome. We have never had an issue in the many years we have been a customer.

4 years ago

Reply from Guardian Protection

Hi Sandra,

Thank you for providing a great customer testimonial! Guardian Protection is proud to protect your world with the latest in smart home security solutions. Thank you for your business.

May. 29th, 2019

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Verified Customer

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Sandi Pinto

I LOVE the customer support that I always receive with my inquiries and 8 love the techs that come out, they are incredibly knowledgeable and always provide me with detailed information on the services performed!

4 years ago

Reply from Guardian Protection

Hi Sandi,

Thanks so much for taking the time to review your customer experience. Guardian Protection is proud to help protect your world every day.

May. 29th, 2019

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Verified Customer

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Satisfied Homeowner

My experience has been terrific. Equipment is state of the art with a smartphone app, medical device button and response time is immediate. I can't think of anything that needs improvement.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer testimonial! It's wonderful to hear you are taking advantage of all of the smart home and medical security services. Have a safe day with Guardian Protection.

May. 21st, 2019

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Verified Customer

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Bill

I'm happy with the service, at this time it covers all my needs. Auto withdrawl notice comes at the same time as the pending withdrawl notification, there should be some gap between the two.

4 years ago

Reply from Guardian Protection

Hi Bill,

Thank you for the feedback on your billing as it will help us improve the customer experience. We are glad to hear you are happy with the security services. Guardian Protection helps protect what matters most to you every day!

May. 7th, 2019

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Verified Customer

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Linda Beutler

We have trusted Guardian for many years. They have been extremely attentive. They are prompt to call when an alarm is activated and make sure we are safe. We are very happy with this company.

4 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for being a long time customer! It speaks volumes when we hear from a customer such as yourself. Thank you for your business and we look forward to providing you with peace of mind for years to come.

May. 7th, 2019

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Verified Customer

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Sharon Reichard

My experience with Guardian has been amazing. Their response time with questions and/or alerts is the very best. We are confident with our security and have this amazing company to give credit to.

4 years ago

Reply from Guardian Protection

Hi Sharon,

Thank you for sharing a powerful customer testimonial! We are appreciative of your 5 star feedback and business. Have a safe day with Guardian Protection watching over.

May. 7th, 2019

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Verified Customer

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Rosebud Turner

I have always had good experiences with Guardian employees. The most recent time Guardian sent people to look at my system because of a malfunction, they were very quick to diagnose the problem, very professional in their demeanor, and very accommodating as far as the time that they were able to come service my system.

4 years ago

Reply from Guardian Protection

Hello Rosebud,

Thank you for being a Guardian Protection customer! We appreciate your business and feedback very much. Have a safe day with Guardian Protection.

May. 7th, 2019

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Verified Customer

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Anonymous

My experience has been positive. They respond appropriately on alarms and are always there to help. I do not like the fact they charge $2 paper fee when I pay consistently and download my statements since the beginning. This should be removed without going on autopay.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful billing feedback! Guardian Protection is proud to help protect what matters most to you every day with 24/7 professional security monitoring. Thank you for your business.

May. 7th, 2019

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Verified Customer

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Anonymous

Anytime I have needed them, they've always been very efficient and solved the problem. We have had some incidences and they have really come through with the help. It works very well, I am very satisfied.

4 years ago

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Verified Customer

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Gloria Chicago, IL

The main thing is I feel safe. I haven't had any trouble with it and when I call in, the problem gets taken care of right away. The young lady who sold it to me was really nice and explained it to me.

4 years ago

Reply from Guardian Protection

Hi Gloria,

Thank you for taking the time to leave a 5 star experience! We appreciate your feedback and business very much.

May. 2nd, 2019

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Verified Customer

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Jon Bradenton, FL

It is reasonably priced and gives me peace of mind. Customer service is very informative and they help me with any issues that I ever have. The salespeople especially were always very helpful with everything.

4 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for taking the time to review your sales and customer service experiences! Guardian Protection is proud to help protect what matters most to you in Bradenton, FL.

May. 2nd, 2019

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Verified Customer

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Anonymous Falls Church, VA

They never let me down and are always very responsive and take care of any problems I have. The equipment is comparable to any other company and I am really glad I have them and I will continue to use them.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a 5 star customer! Guardian Protection is proud to be your home security prover and offer a less than 30 second average response time on all alarms!

May. 10th, 2019

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Verified Customer

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Victor Butler, PA

When I go to sleep I am not worried about anything. Whenever there is any issue, they were here to address any needs I might have. When I accidentally set off the alarm, they were very kind and said don't worry about it.

4 years ago

Reply from Guardian Protection

Hi Victor,

Thank you for posting 5 stars for Guardian Protection! It's wonderful to hear the professionally monitored security system is providing you with the peace of mind you deserve.

May. 2nd, 2019

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Verified Customer

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Mary Indianapolis, IN

When I have to contact customer service, they are very efficient and helpful and that is what I need. I don't have anything else to compare it to but the equipment seems to working and it meets my needs.

4 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for being part of the Guardian Protection family! We are pleased to hear you are enjoying the services and please give us a call if we can ever be of further assistance. Thank you

May. 2nd, 2019

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Verified Customer

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Keith Allison, PA

Everything is pretty high tech and updated. I like the mobile app, it allows me to arm and disarm the house. Their customer support is knowledgeable and answer the alarms promptly and notify me promptly.

4 years ago

Reply from Guardian Protection

Hi Keith,

Thank you for the 5 stars! It's great to hear you are taking advantage of the smart phone app; it is great for on the go convenience and management of your home security system.

May. 2nd, 2019

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Verified Customer

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Ernestsr Richmond, CA

Guardian attempted to do what is good. Overall the protection is good but I have had a lot of malfunctions and they've had to make a few service calls, and they were slow about making the calls. They need to adjust the fees charged for technicians, every time something malfunctions, they want to charge you and that can get very expensive.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing honest feedback on your customer experience! I'm sorry to hear there were some frustrations with the service calls. The products installed do offer a 90 day part warranty and then outside of that period there is typically an Extended Repair Agreement that replaces security devices under a copay. If we can help research anything further for you please message here. Thank you for your business!

Apr. 29th, 2019

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Verified Customer

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Joe Nottingham, MD

Guardian Protection was recommended by the builder. It works and it gives us peace of mind. Every time we ever have a problem, we've called and they have been super nice and work everything out.

5 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for sharing a 5 star customer review! We appreciate your business and feedback very much. Have a safe day with Guardian Protection!

Apr. 29th, 2019

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Verified Customer

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Michael Akron, OH

I get the protection I need and I gives me a sense of comport in my own home. The equipment is comprehensive and all my question are answered promptly, completely, and understandably by customer service. My only concern is it draws a lot of electricity.

5 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for leaving a helpful review of your services with Guardian Protection! It's great to hear you are finding the security system and customer support helpful. Please give us a call at 1-800-PROTECT any time you have further technical questions.

Apr. 29th, 2019

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Verified Customer

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Tanya Matthews

I like that they try to find resolutions to your concerns. I think they could improve on telling the customers about all fees/features upfront like only getting 400 camera shots or whatever it is and then your camera stops recording until the first of the next month.

5 years ago

Reply from Guardian Protection

Hello Tanya,

Thank you for sharing helpful feedback on your customer experience as it will help us improve. Guardian Protection is dedicated to helping to protect what matters most to you every day. Please give us a call at 1-800-PROTECT if you ever have technical questions.

Apr. 16th, 2019

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Verified Customer

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Beatrice Levittown, PA

I haven't had any issues with the equipment and the best part is the mobile ability and access online. Every time I called, they were able to assist me and have it resolved quickly.

5 years ago

Reply from Guardian Protection

Hello Beatrice,

Thank you for leaving 5 star feedback regarding your security services. Guardian Protection is proud to help protect what matters most to you in Levittown, Pennsylvania; thank you for your business.

Mar. 29th, 2019

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Verified Customer

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John Laurel, MD

It all functions, they alarm system lets me know when the batteries are low and it seems to work quite well. They are quick to respond. They are able to answer all my questions when I call.

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to leave great feedback for Guardian Protection! We are glad to hear the quick response time on alarm troubles is bringing you the peace of mind you deserve.

Mar. 29th, 2019

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Verified Customer

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Anonymous Phoenix, AZ

Guardian was recommended to me by a friend. I think it is a good service. I get a phone call immediately when the alarm goes off. I am happy with the service and they always answer my calls.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer testimonial! Guardian Protection is proud to offer a less than 30 second average response time on all alarms. We appreciate your feedback and business very much.

Mar. 29th, 2019

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Verified Customer

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Anonymous Bel Air, MD

I think they are pretty equal with other companies. I have had no troubles with it. They always answer every question, and they talked us through a few things. I like knowing that my house is safe.

5 years ago

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Verified Customer

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Robert Miller

Good experience . I forgot my password and was without my keys . Had a hard time communication. Your people walked me through it all everything worked out . Am better for it .

5 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a great customer support experience! Our goal is to delight each customer on every interaction. Have a safe day with Guardian Protection.

Mar. 26th, 2019

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Verified Customer

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Raleigh Independence, MO

Whenever I have a problem, they have been able to resolve it pretty quickly. They have a great price. They were very prompt to call us when we were out of town and had a fire alarm go off in the house.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer experience testimonial! I'm glad to hear the security system is bringing you the peace of mind you deserve while away from home.

Mar. 6th, 2019

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Verified Customer

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Chengjie Wexford, PA

The customer support is pretty responsive. I think the equipment is not modern. The last time we tried to do a test alarm it took a little bit longer than usual to reach them on their end.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback on your customer experience! We would be delighted to speak to you about an upgrade if you want, give us a call at 1-800-PROTECT or message us here. Thank you for your business!

Feb. 8th, 2019

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Verified Customer

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Dale & Jennifer Zelienople, PA

I have had it for a few years but never really had anything gone wrong. I've never had any issues with customer service and every time I have called, they've resolved everything very quickly.

5 years ago

Reply from Guardian Protection

Hi Dale & Jennifer,

Thank you for being long time customers. We are glad to hear you have not had issues and the security system is bringing you peace of mind. We are here to help when you need us the most!

Jan. 16th, 2019

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Verified Customer

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Glen Sun City, AZ

Usually they call me before the police do. About two weeks ago I was a little late getting to my alarm, I was pushing the wrong buttons and it went off and then I corrected it but then the police showed up.

5 years ago

Reply from Guardian Protection

Hi Glen,

Thank you for sharing feedback on your customer experience. Guardian Protection is proud to offer a less than 30 second average response time on all alarms. Thank you for your business!

Jan. 16th, 2019

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Verified Customer

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Anonymous Coal Center, PA

Every time I've called, they have stepped up and treated me very well. They're very helpful and take care of everything. I guess there are cheaper ones out there, but I am pleased.

5 years ago

Reply from Guardian Protection

Hello,

Thanks so much for sharing 5 star feedback for Guardian Protection. I'm glad to hear you are finding the value in our award-winning security services. We are here to help protect what matters most.

Jan. 17th, 2019

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Verified Customer

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Victor Pittsburgh, PA

The personal feeling of security gives me peace of mind. I would say the device is excellent, it's so easy even though I'm old school, I have trouble with devices. The little on and off push button is perfect.

5 years ago