Name: Guardian Protection
Rating: 3.2

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Verified Customer

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anonymous

It was cheaper than other companies, good price and good quality. I have the cameras I can look at it and monitor and make sure my family is safe. I need the front door fixed but other than that it's good.

4 years ago

Reply from Guardian Protection

Thank you for taking the time to review the benefits of a smart home security system! It's great to hear the services are bringing you everyday convenience and please give us a call at 1-800-PROTECT if we can help with the door contact.

Mar. 24th, 2020

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Verified Customer

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Katye

I've had a great experience. Every person that I've ever spoken to has been very delightful and not scripted and they do a great job at customer service. It has worked for the last 5 years and we never had any issue.

4 years ago

Reply from Guardian Protection

Hi Katye,
Thanks so much for taking the time to review your customer experience. It's great to hear customer care has been helpful and we look forward to providing you peace of mind for years to come!

Mar. 24th, 2020

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Verified Customer

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Raquel Forney, TX

I get real time coverage on what's going on in my home even if it's just a car passing buy. I can look at real time through my phone. It seems like pretty up to date technology and is really easy.

4 years ago

Reply from Guardian Protection

Hi Raquel,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are taking advantage of the smartphone app for convenience and on-the-go control of your security system.

Mar. 24th, 2020

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Verified Customer

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Tu & An Malvern, PA

When we have an incident they reach out to me and make sure I'm ok. They even call back the next day to ask if there's anything else they can help with. The control panel is easy to use and they have an app you can use on the go. I can set the alarm through the app on my phone.

4 years ago

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Verified Customer

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Darren Denton, TX

We had a snag at the beginning but the company followed up and followed through to make sure everything was set. They sent out a new technician and it was taken care of quickly.

4 years ago

Reply from Guardian Protection

Hi Darren,
Thank you for sharing 5-star customer feedback! It's great to hear your snafu was taken care of appropriately and please reach out anytime we can be of further assistance.

Mar. 24th, 2020

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Verified Customer

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Kelli Spring, TX

I haven't had any problems. Everything's been great, everyone I came in contact with have been very professional. Everything seems very up to date. Everything is touch pad and I get signals to my phone telling me when the doors open and so on. The only thing is I didn't get those signs to put in the yard so people know our house is protected.

4 years ago

Reply from Guardian Protection

Hi Kelli,
Thank you for choosing Guardian Protection! I would be more than happy to get you a sign mailed out at no charge, just use the 'Private Response' option here to message your address of service or call us at 1-800-PROTECT.

Mar. 24th, 2020

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Verified Customer

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Jacob Waxahachie, TX

I've only had to call in once or twice but every time, they have been polite and very willing to solve the problems.We've had difficulties and it's always done exactly what we needed to do. When the alarm is going off they helped very quickly.

4 years ago

Reply from Guardian Protection

Hi Jacob,
Thanks so much for being a part of the Guardian Protection family and for taking the time to review your customer service experience!

Mar. 20th, 2020

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Verified Customer

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L Riddick

Its updated and sinks with all my technology. Every time I call them they are pleasant and attentive. They are always monitoring, if your alarm goes off they call you right away.

4 years ago

Reply from Guardian Protection

HI Lakisha,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the 24/7 professional monitoring is providing you the peace of mind you deserve.

Mar. 18th, 2020

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Verified Customer

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Brett Betke

Not good at first, they had to come back several times to work out some problems with my system. The last month has been good with no problems. Customer service has been good. They make their appointments.

4 years ago

Reply from Guardian Protection

Hi Brett,
Thank you for taking the time to share helpful feedback on your customer experience! I'm glad to hear the system has been fixed and please let us know if you encounter any further issues; we're happy to help!

Mar. 9th, 2020

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Verified Customer

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Andrew Eckroade

The overall experience has been satisfactory. We have not been able to use our "away" status on our alarm system due in part to it not working correctly. It has been previously serviced and still not been corrected. The customer service is great! The people that work at the company are great, but the actual system definitely has room for substantial improvement. My main concern is that my 90 day warranty runs out and I will have to start paying to have Guardian come out to service my security system.

4 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for taking the time to share helpful customer feedback, it's great to hear you have enjoyed your customer care. I have located your account and we will reach out to schedule a return trip to help with your system issue.

Mar. 4th, 2020

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Verified Customer

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Mary sprengnether

I like how helpful and professional their team is. Always on time & courteous. Sales office understands what you are calling about (doorbell camera), and explaining the process and fee.

4 years ago

Reply from Guardian Protection

Hi Mary,
Thank you for choosing Guardian Protection for your security needs! It's great to hear the sales office was supportive and helpful in your decision process.

Feb. 26th, 2020

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Verified Customer

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anonymous

I think they are very customer service oriented. I was having a problem when I first got it installed and the guy that came out to fix it was very good. I like the doorbell video.

4 years ago

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Verified Customer

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Kimberly Youngstown, OH

Anytime I've ever had to call for logging myself in to pay or if there's a false alarm or an actual alarm they've always been right there. They keep up with the modern times and they have very current equipment.

4 years ago

Reply from Guardian Protection

Hi Kimberly,

Thank you for sharing a great customer experience; it's wonderful to hear the support staff have been helpful when needed. Guardian Protection will work hard every day to bring you peace of mind and top of the line security monitoring.

Feb. 24th, 2020

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Verified Customer

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Richard Odessa, FL

Guardian Protection is the one that they install in our home in our development so we decided to continue with them. They are very pleasant and very knowledgeable. It's easy to understand and everything works together.

4 years ago

Reply from Guardian Protection

Hi Richard,
Thanks for taking the time to review your experience with Guardian Protection. It's great to hear you are finding the system user-friendly and easy to use. Please let us know if you ever have further questions!

Feb. 24th, 2020

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Verified Customer

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CYNTHIA CARPINELLI

I have been using Guardian for over 10 years. I have NO complaints. I am 100% satisfied. They are always there when I need them. They are very quick to respond if there is an issue with my system.

4 years ago

Reply from Guardian Protection

Hi Cynthia,

Thank you for being a 10+ year customer! Guardian Protection thanks you for your feedback and continued business. We will be here when you need us the most!

Feb. 11th, 2020

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Verified Customer

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anonymous

I heard they had a good policy and I like the way they monitor the system. They don't hire anyone else out to monitor the system they do it themselves. They've always been helpful and polite to me.'

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a 5-star customer! It's great to hear you are finding the value in the 100% U.S. based customer care and security monitoring.

Feb. 6th, 2020

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Verified Customer

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Ignacio

I had to switch from another company and guardian gave me free installation and locked the price for five years. I just called them for information and they were real helpful. Whenever I need to test it they're right there. I've had it for over two years and have had no problem with it.'

4 years ago

Reply from Guardian Protection

Hi Ignacio,

Thank you for providing great customer feedback! It's nice to hear you are taking advantage of the price lock and we will work hard every day to help protect what matters most to you.

Feb. 6th, 2020

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Verified Customer

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Jason R

Guardian has proven to be a great security firm when you talk to the right individuals. It typically take two calls to get to the right person then the issue or concerns is addressed and the most professional employees respond.

4 years ago

Reply from Guardian Protection

Hi Jason,

Thank you for sharing your customer experience! It's great to hear you have found the customer support professional; please do not hesitate to reach out if you have any further questions!

Feb. 6th, 2020

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Verified Customer

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Hoy Craver

Friendly service is a good quality for them but they do not call or send anyone out to review or up sell there products. Things change and technology advances so I would think they would want there customers to have the ultimate experiences. My equipment was installed shortly after I moved in four years ago and is still the same."

4 years ago

Reply from Guardian Protection

Hi Hoy,

Thank you for providing helpful feedback as it will help us improve the customer experience. Guardian Protection appreciates your business very much and I have located your account to have an upgrade specialist reach out to you.

Feb. 6th, 2020

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Verified Customer

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Anonymous Lake Worth, FL

it actually, it works we set our alarm off by accident one time and the cops were here and nothing flat. Whenever I had the few times I've had to call them they've been extremely helpful.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer testimonial! Our response time is typically 30 seconds or less on alarms and we are happy to hear that is providing you much deserved peace of mind.

Jan. 27th, 2020

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Verified Customer

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Mark

Their monitoring system has increased in price and I'm not real happy with that. I'm having a little bit of problem with the keypad that's downstairs. I've had problems with that before and it was replaced. Nice that I didn't have to install it myself. Every once while out it would be nice to get a call from them to see if we wanted any update.

4 years ago

Reply from Guardian Protection

Hi Mark,

Thank you for providing helpful customer feedback. If you are still having any issues please private message here with your address of services so we can help.

Jan. 27th, 2020

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Verified Customer

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John Aubrey, TX

Every time I've called them with a problem or needed assistance, they answer every question. It is a very good security system, we've had no problems with it in almost three years. It has worked very well for us.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for being a part of the Guardian Protection family! It's great to hear the security system has served you well and we look forward to your continue business.

Jan. 22nd, 2020

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Verified Customer

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Leslie Hampton, VA

They had everything I wanted for a good price. The equipment is great and it does what is supposed to do. People to help you are easy to get a hold of and always there for me.

4 years ago

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Verified Customer

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Holly and Alfred Mjaanes

Our experiences have always been positive. They are quick to respond when our house alarm goes off accidentally or when it is being tested. They are polite and helpful in answering any questions we might have.

4 years ago

Reply from Guardian Protection

Hi Holly and Alfred,

Thank you for being 5-star customers! Guardian Protection is honored to be your home security provider of choice and provide you with much-deserved peace of mind.

Jan. 17th, 2020

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Verified Customer

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Yolanda

I'm extremely satisfied with the Guardian Alarm Service. It gives me peace of mind to know that I have access to help with a touch of a button makes me feel secure in my home.

4 years ago

Reply from Guardian Protection

Hi Yolanda,

Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professionally installed and monitored security system is providing you with additional peace of mind.

Jan. 17th, 2020

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Verified Customer

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Nathan Waco, TX

The app works well. I had several problems with the local installer, he was extremely unprofessional but customer service corrected it with a new installer and all the problems were solved.

4 years ago

Reply from Guardian Protection

Hi Nathan,

Thank you for reviewing your customer experience, I'm glad to hear the 2nd technician made sure you were taken care of and we look forward to providing you with additional peace of mind!

Dec. 30th, 2019

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Verified Customer

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Anonymous White Plains, NY

It's a good value. It's been working perfectly since we moved in and it's easy to understand. They've been very responsive and helpful. I feel peace of mind. I'd absolutely recommend them.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a 5-star customer! It's great to hear the customer service has been helpful when needed, we appreciate your business!

Dec. 30th, 2019

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Verified Customer

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Joshua

I've been trying for services that were done and I spoke with a customer care representative but I got a notice in the mail saying there was a bill so it's been taken care of. It looks pretty good. I like how I'm able to look at my house and drive to the mall.

4 years ago

Reply from Guardian Protection

Hi Joshua,

Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the convenient smartphone app!

Dec. 26th, 2019

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Verified Customer

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Shirish

I had a good experience, especially when the agent came in and helped explain all the papers. I had no experience with the other security sytems but I'm pretty satisfied. I like their app. It's very convenient, very user friendly. We had a little bit of a hiccup to start with our doorbell camera. I think right now I also have some issue that it's not recording the moment.

4 years ago

Reply from Guardian Protection

Hi Shirish,

Thank you for choosing Guardian Protection! Please message us back here or call 1-800-PROTECT if we can help with anything.

Dec. 23rd, 2019

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Verified Customer

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Creighton Fredericksburg, VA

Anytime I've needed to reach someone they've been able to answer all of my questions. Being able to access it from my cell phone is really nice. I think it's very up-to-date in terms of technology.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share a great customer experience! It's nice to hear the customer care staff was helpful when needed and you are taking advantage of the smart phone app!

Dec. 26th, 2019

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Verified Customer

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Brandon

Anytime I needed something, they were very responsive. And it's very up to date. I'm able to access anything I need via my cellphone. There's no way to turn off the emails for notifications that you recieve.

4 years ago

Reply from Guardian Protection

Hi Brandon,

Thank you for the helpful feedback on your customer experience! I'm glad to hear you are taking advantage of the smartphone app for on-the-go convenience! If you have any questions on your notifications please reach out to our tech team at 1-800-PROTECT

Dec. 26th, 2019

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Verified Customer

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Karlene Cibolo, TX

I never had any problems with them. They've been able to answer all my questions, they're very courteous. They're things are very modern and it works very well. Guardian is just a good company so far.

4 years ago

Reply from Guardian Protection

Hi Karlene,

Thank you for being a 5-star customer! We appreciate your business and feedback very much. Have a safe day with Guardian Protection.

Dec. 26th, 2019

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Verified Customer

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Christina Lewes, DE

They are quick, efficient, profesisonal, and courteous. At this point in time, I've only had it for a little over a week and it has performed to my expectations. The equipment is easy to use.

4 years ago

Reply from Guardian Protection

Welcome to the Guardian Protection family, Christina! It's great to hear you are finding the equipment easy to use and we look forward to providing you with additional peace of mind every day.

Dec. 26th, 2019

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Verified Customer

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Yvonne White Plains, MD

When I realized that I needed to add additional cameras, they had the items right to me. Sometimes when I set the alarm I have to sit and wait to make sure it's arming. Sometimes when I go to view my camera, some of the video misses.

4 years ago

Reply from Guardian Protection

Hi Yvonne,

Thank you for being a part of the Guardian Protection family! We would be happy to help with any technical questions.

Dec. 27th, 2019

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Verified Customer

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Barbara Emporia, VA

They came over one day and said their home security system was better than what I had and he just put it in. Everytime we slam a door or something falls, the alarm will go off and call the company. But I do feel like nobody can get in the house without the alarm going off.

4 years ago

Reply from Guardian Protection

Hi Barbara,

Thank you for sharing great customer feedback. I'm glad to hear the professional 24/7 security monitoring is providing you with additional peace of mind. Please give us a call anytime you have technical quesitons.

Dec. 23rd, 2019

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Verified Customer

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James Louisville, KY

I've had it for a while and it's worked well for me, I have no problems with it. I think it is a reasonable price. It seems to be an honest company and they've done a good job. It is there whenever I need it. I

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for being a 5-star customer! Guardian Protection is honored to be your home security provider of choice and we will work around the clock to help protect what matters most.

Dec. 6th, 2019

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Verified Customer

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Ken & Kay Milton, DE

They came and showed me how to use it in the beginning. I like being able to shut off the alarm remotely before we get into the house and I can control my garage door from my phone.

4 years ago

Reply from Guardian Protection

Hello Ken & Kay,

Thank you for being a part of the Guardian Protection family! It's wonderful to hear the smartphone app is bringing you convenience and peace of mind; that's always the goal!

Dec. 6th, 2019

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Verified Customer

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Brian Millsboro, DE

This was recommended to us by our builder. We haven't had any misfires with the system - it's working perfectly. I like that we can actually arm and disarm the system remotely. Guardian Protection has always been very responsive and the people we talk to are flexible.

4 years ago

Reply from Guardian Protection

Hi Brian,

Thank you for sharing great customer feedback! We thank you for including Guardian Protection in your new home build and we will work hard every day to bring you additional peace of mind.

Dec. 6th, 2019

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Verified Customer

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Benjamin M

It could be cheaper but they are the best. Every time the alarm goes off, they call immediately, there's no wait time or anything. It is convenient and I know the house is protected.

4 years ago

Reply from Guardian Protection

Hi Benjamin,

Thank you so much for taking the time to review the benefits of a Guardian Protection security service! We are so glad the system if providing you the additional peace of mind you deserve.

Nov. 11th, 2019

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Verified Customer

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Jim & Ilene

Everything seems to be working really well. Every time I call them, I've gotten the information I need right away. They're very good. The equipment is goof. I've had very little trouble with it. It's just a reliable company with very good quality of service.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day with professional security solutions.

Nov. 11th, 2019

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Verified Customer

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Danielle Painesville, OH

All of my interactions with Guardian have been pleasant and positive. My only negative would be the price. I think they had a monopoly in my development for a while but now with the competition increasing, I think they could add a little more value for their existing customers.

4 years ago

Reply from Guardian Protection

Hi Danielle,

Thank you for sharing helpful customer feedback! Guardian Protection attempts to offer competitive pricing while offering 100% United States customer care and award-winning monitoring and we thank you for your continued business.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Nov. 4th, 2019

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Verified Customer

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Jackie Kerr

They are top notch on customer service. The only area for improvement would be technology. I do not feel well-supported when my equipment malfunctions; thankfully, that happens rarely.

4 years ago

Reply from Guardian Protection

Hi Jackie,

Thank you for taking the time to provide helpful customer feedback. We are always striving to improve and please reach out here if we can help answer any questions!

Oct. 29th, 2019

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Verified Customer

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A. Molock-El

My experience has been excellent. Guardian is always on top of their business as protection in the most efficient way possible. Guardian does not lack in any way. I am pleased to have them as my Protection Services.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a wonderful 5 star customer review! Guardian Protection is honored to be your security provider of choice and we are glad to hear the professional monitoring is bringing you the additional peace of mind you deserve.

Oct. 29th, 2019

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Verified Customer

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JoAnn

It's been good - what I would be useful is that after you have your equipment for a long time that Guardian make contact with me to see if I would like to upgrade or answer questions I may have about existing equipment. My monitors and keypad are old and dirty. It doesn't look professional at this point as they are old.

4 years ago

Reply from Guardian Protection

Hi JoAnn,

Thank you for being a Guardian Protection customer! We would be happy to discuss and upgrade to your current system, please private message your address of service here or reach out to .

Oct. 29th, 2019

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Verified Customer

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Deborah Rochester, NY

I am very satisfied with my services. They are very reliable. They always answer me right away when I have a problem. It is easy to use and the price is reasonable compare with everyone else.

4 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for taking the time to share a 5 star customer review! It's wonderful to hear you are enjoying the peace of mind a reliable and professionally monitoring security system can bring. We appreciate your continued business.

Oct. 17th, 2019

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Verified Customer

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William Simpsonville, SC

The best thing is feeling secure when I leave my home. We haven't had any issues with the security, though we did have an issue with the doorbell camera. They seem to respond quickly.

4 years ago

Reply from Guardian Protection

Hi William,

Thank you for taking the time to share honest customer feedback. Guardian Protection is proud to help protect your world every day with professionally installed and monitored security. If you have any further issues with the doorbell please let us know here.

Oct. 16th, 2019

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Verified Customer

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Joyce Lawson

It's been a great experience with Guardian. They upgraded my system when I requested. They are always prompt in calling when the alarm goes off & just to check systematically to find out if everything is going well.

4 years ago

Reply from Guardian Protection

Hi Joyce,

Thank you for upgrading with Guardian Protection! It's great to hear the quick response times on alarms is providing you the additional peace of mind you deserve every day.

Oct. 1st, 2019

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Verified Customer

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Lisa Goad

Excellent. Set up was smooth, friendly and the installation techs explained everything. Each time we needed assistance or a service call the staff have been extremely professional and helpful.

4 years ago

Reply from Guardian Protection

Hi Lisa,

Thank you for taking the time to provide 5 star customer feedback. Guardian Protection is proud to be your home security provider of choice and provide you with professionally monitored security. Thank you for your continued business!

Sep. 26th, 2019

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Verified Customer

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Ernie Noblesville, IN

We haven't had too many opportunities to need customer service. But when we did, they helped but sometimes it took a while. We only had one problem that wasn't resolved really quickly but we were given the information we needed when we contacted them again.

4 years ago

Reply from Guardian Protection

Hi Ernie,

Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the professionally installed and monitored security system. Thank you for your continued business.

Sep. 24th, 2019

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Verified Customer

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Kim Dagsboro, DE

They were very patient and willing to walk you through everything they could on the phone. We haven't really had any problems and I like that I can unlock and lock the door on my phone.

4 years ago

Reply from Guardian Protection

Hi Kim,

Thank you for taking the time to share customer feedback! It's wonderful to hear you are taking advantage of the convenient smart phone app for on the go security management.

Sep. 11th, 2019