Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Don Silver Spring, MD

The customer service is responsive. Whenever I had a problem they were there. Finally one of the key fabs gave out so they sent a technician out to replace it and it works fine. I thought the service cost was a little expensive but it doesn't happen very often so I was satisfied.

5 years ago

Reply from Guardian Protection

Hi Don,

Thank you for sharing a helpful review on your customer experience. Guardian Protection is dedicated to helping to protect what you value most in Silver Spring, MD.

Feb. 8th, 2019

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Verified Customer

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Joffrey Converse, TX

We have had a couple of instances where they called and they were very very extremely helpful and wanted to make sure that we were good and everybody was safe. The equipment is very modern and top of the line. Their customer service is just careful with everything and are attentive every time we called for anything.

5 years ago

Reply from Guardian Protection

Hello Joffrey,

Thank you for sharing a helpful review on your customer experience! It's wonderful to hear you are enjoying the modern security system and we will be here to help protect what matters most.

Feb. 8th, 2019

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Verified Customer

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Salle Springfield, OH

It has always worked ever since it was put in, so I've never had to have any service calls or anything. The service had been great. The lady that came when I signed up for it was very good about explaining everything about it.

5 years ago

Reply from Guardian Protection

Hi Salle,

Thank so much for providing feedback on your customer experience. Guardian Protection is dedicated to helping to protect what matters most to you and it's wonderful to hear the security system has served you well.

Jan. 17th, 2019

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Verified Customer

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Mark Reading, PA

In the three plus years we've been here, we've had no issues with them. Their service has been timely and professional whenever we had questions or issues. It's very easy to use and very understandable. They're using top notch, current technology.

5 years ago

Reply from Guardian Protection

Hi Mark,

Thank you for leaving a 5 star review for Guardian Protection. We appreciate your feedback and business. Have a safe day with Guardian Protection Services!

Jan. 17th, 2019

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Verified Customer

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David Gibsonia, PA

I think the equipment is fine, it is average. It would be nice to have the new wireless options but I don't want to pay the money to. Every time I've had issues with my family messing up the alarm and the great customer support walked me through how to stop it.

5 years ago

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Verified Customer

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Gerald Waldorf, MD

Customer service was great, I never had a bad call or bad attitude from the employees. Everything is always addressed in a timely manner and they've always been up front with payment plans and stuff like that. Everything's always been tiptop form, all the tools have been operable.

5 years ago

Reply from Guardian Protection

Hello Gerald,

Thank you for taking the time to leave 5 star feedback for Guardian Protection. I'm glad to hear everything has worked out well with your security system, that is always our goal!

Jan. 17th, 2019

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Verified Customer

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& El Centro, CA

Every time we call them, they respond in a timely fashion and we have not had any problems fixing things that they need to be fixed or getting them to help us with our system. It's easy to use and it's pretty accurate, no false alarms.

5 years ago

Reply from Guardian Protection

Hello,

Thanks so much for sharing a 5 star review of your services with Guardian Protection. I'm glad to hear the quick response time is providing you with the peace of mind you deserve.

Jan. 7th, 2019

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Verified Customer

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Deborah Buffalo, NY

I appreciate them sending information in the mail. They answer the phone pretty quickly when I need them. They're willing to send out help to the house if needed and in a timely manner. It is easy to understand and accessible.

5 years ago

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Verified Customer

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Anonymous Deltona, FL

They came to us and presented a better system than what we had before so that's why we went with them. When the alarm goes off or we a problem in the house with the censor or something they're here immediately. They resolve the problems. The equipment is very good. I would highly recommend them to anybody.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a shining 5 star review of your experience with Guardian Protection! We are honored to be your home security provider of choice.

Jan. 7th, 2019

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Verified Customer

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AGK Riverside, CA

They consistently check-in on any alarms. No service has been necessary in last couple of years. They have kept everything simple, including the billing. System is easy to use and kept our house secure. Thank you Guardian Protection! Everyone I have ever had contact with is courteous and helpful. The system is easy to use and working great!

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a detailed review on your customer experience with Guardian Protection! It's wonderful to hear the quick response time is bringing you peace of mind, that is always our goal!

Dec. 21st, 2018

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Verified Customer

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Paul Sevierville, TN

The customer service is right on top of everything when I've tested the alarm. The two times that I had an alarm go off, everything went splendid. The system is easy to use. I've had very few problems with it and when I have had problems, they were handled quickly.

6 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for being a part of the Guardian Protection family! It's wonderful to hear the quick response time on alarms is providing you with peace of mind, that is always our goal!

Dec. 18th, 2018

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Verified Customer

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Anonymous Pittsburgh, PA

The customer service is always very attentive to any concerns that I have or when the alarm goes off accidentally. They're always there, always alert. I don't think I have the newest equipment because I've had this service for quite a few years, but the equipment is fine.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being part of the Guardian Protection family! We are proud to help protect what matters most to you. We would also be happy to discuss a system upgrade when you are ready - just give us a call at 1-800-PROTECT!

Dec. 18th, 2018

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Verified Customer

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Evelyn Webster, NY

I haven't had to use them very often, but when I have, they've been great and they don't make you feel like an idiot. They're just very nice people. They're very good. I think their equipment is great because it's almost like you don't even know that it's there. It all blends in and that's great.

6 years ago

Reply from Guardian Protection

Hello Evelyn,

Thank you for sharing a helpful review of your services with Guardian Protection! We are here around the clock whenever you need us. Thank you, and have a great holiday season!

Dec. 18th, 2018

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Verified Customer

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Stephen Terre Haute, IN

Every time I've ever had a concern, they took care of it immediately. One time a sign disappeared on my property and I asked for another one and they sent one right out to me. When I do have a customer service person come out, they're very good.

6 years ago

Reply from Guardian Protection

Hello Stephen,

Thank you for the 5 star feedback! Guardian Protection Services is proud to be your home security provider of choice.

Dec. 18th, 2018

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Verified Customer

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Wilma Perris, CA

They're usually there when you need to call, even though I've never called except for repairs. The equipment is good, you might state of the art. Their technicians are very friendly and very knowledgeable whenever I've had to have one come out. I've always had good experience with them.

6 years ago

Reply from Guardian Protection

Hello Wilma,

Thank you for being a valued customer! Guardian Protection is happy to provide you with security services and peace of mind every day!

Dec. 18th, 2018

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Verified Customer

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Anonymous Eagle Mountain, UT

The representatives were very knowledgeable when I called and if I had any technical problems, they took care of them and they did what they were supposed to do. There was a problem with the phone line where I lived previously and so for about three and half to four months, I didn't have access to the emergency alert system. They had been taken over by a company and they did not give us any prior notification and it caused a great deal of confusion when the take over took place.

6 years ago

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Verified Customer

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Celestine Welcome Lansdowne, PA

Every time that I have called about a concern, they provided me with the information that I needed, We had a storm and it lasted three or four days so my battery had drained and they explained to me that your battery will only charge if it's less than twenty four hours so they sent a technician out to install a new battery so I was very pleased.

6 years ago

Reply from Guardian Protection

Hi Celestine, thank you for the review! It's great to hear you decided to extend your protection, the 24/7 monitored fire device is great for peace of mind.

Mar. 14th, 2018

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Verified Customer

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Sandy Orange Park, FL

They have always responded to my phone call if we've had an alarm, they've always called to see if it's valid or not. I've been very happy with them. The equipment works fine. They even left me extra batteries so I could replace them when the current ones ran out which is about a year or so ago.

6 years ago

Reply from Guardian Protection

Hi Sandy,

Thank you for taking the time to leave 5 stars for Guardian Protection! We are honored to be your home security provider and are happy to answer any questions you have. Have a safe day!

Dec. 18th, 2018

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Verified Customer

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Jack Mars, PA

You get a real person answering the telephone when you call in and they respond to your request quickly and you get a follow up appointment quickly. The system is reliable. Every person I've come in contact with has been polite, courteous, punctual, and knowledgeable about the products.

6 years ago

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Verified Customer

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Jon Sun City, CA

Every time we've had any kind of problem the support has been right on top of it immediately. We're quite pleased with it. It does exactly what they told us it would do. They've been one of the best protections that we've had around. We really enjoy working with them. They're very friendly, very professional, very nice people.

6 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for sharing a detailed and helpful review! I'm so glad to hear the interactions you've had met your expectations. We are here to help protect what matters most to you.

Dec. 12th, 2018

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Verified Customer

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Margaret Austin, TX

Guardian was the first home security company I used.. It was quick to call when the alarm was sounded. They got the job done. Cancellation of service was tricky. I called to cancel. They sent a payout quote. I was waiting for the bill. I didn't read the sentence that said I had to get back to them. They need to have that sentence before the buy out quote and they need to tell you that on the phone when you call to cancel.

6 years ago

Reply from Guardian Protection

Hello Margaret,

Thank you for taking the time to leave feedback on your Guardian Protection experience! If we can ever help you with your security needs in the future please let us know.

Dec. 21st, 2018

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Verified Customer

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Mike Severn, MD

I am completely happy with the Guardian product and very comfortable with Guardian providing security to me and my family. My issue is with the Alarm. Com application that interfaces with the Guardian home security system. It falls way below my expectations for a usable platform for the Guardian product.

6 years ago

Reply from Guardian Protection

Hello Mike,

Thank you for sharing helpful feedback! We appreciate your business and will work hard to help protect what matters most to your family every day. Have a wonderful holiday season!

Dec. 21st, 2018

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Verified Customer

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anonymous Canonsburg, PA

Some of their devices are a little antique. The mobile app has no aspect of it being user friendly. Customer service answers phone calls right away, they're easy to work with. Only had one interaction with a customer service rep who was horrible.

6 years ago

Reply from Guardian Protection

Hello, thank you for leaving constructive feedback on your experience with Guardian. We want to make sure our customers are 100% satisfied so if there's anything we can do to help further please message us here. Thank you.

Oct. 30th, 2018

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Verified Customer

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Sabrina Middletown, DE

Their equipment is easy to deal with. The technician was very good when he came out and fixed my equipment. When you call in the people who are they, they understand you and they treat you as if you were their own family members that wants them to be kept safe.

6 years ago

Reply from Guardian Protection

Hi Sabrina,

Thank you so much for the 5 star feedback and for being a valued member of the Guardian Protection family!

Oct. 29th, 2018

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Verified Customer

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Amber Trenton, OH

They are extremely knowledgeable about the about putting in a security system not just what the functions are, but how you set it up, how to do the wiring every aspect of it that there is. If something's not right they'll change it. They have the latest and greatest equipment.

6 years ago

Reply from Guardian Protection

Hi Amber,

Thank you for the great feedback on your customer experience. It's wonderful to hear the technicians took the time to help educate you on system use; we appreciate your business!

Oct. 29th, 2018

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Verified Customer

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Joan Or Fred Manteca, CA

I really appreciated the guy who came he was very helpful in showing me how to operate the system and answered all my questions that I had. I just enjoye the fact that I have that security. I know that I can go to bed at night and turn the security on and I don't have to worry anymore.

6 years ago

Reply from Guardian Protection

Hello Joan & Fred,

Thank you so much for taking the time to leave a great review of your services with Guardian Protection. We are so pleased to hear that the professionally monitored security system is bringing you peace of mind.

Oct. 29th, 2018

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Verified Customer

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Brian Upper Marlboro, MD

The presentation by your representative was great. He had a video, and explained to me the differences. There was no pressure to buy, he just explained the product and let it speak for itself. I like convenience, it's very convenient and easy to operate. I love it, the price is right and the service is great.

6 years ago

Reply from Guardian Protection

Hi Brian,

Thank you for sharing a 5 star sales experience! It's so great to hear when a system can sell itself and there is no pressure from the company. Our customer's safety and peace of mind is always top priority.

Oct. 29th, 2018

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Verified Customer

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Gloria Salem, WV

It's really easy to change the batteries, and it's not a complicated system. Anytime there has been any problems or anything like that they've always been very good about contacting me or they've always been available if I had any questions.

6 years ago

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Verified Customer

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Melissa Rosedale, IN

We signed up with Guardian protection because we live off the road. Every time the alarm has gone off, they have called right away. They will also call periodically to check on the battery life. Their service is very reasonable.

6 years ago

Reply from Guardian Protection

Hi Melissa, thank you for sharing a great customer testimonial! It's wonderful to hear the monitored security brings you peace of mind while away from home; that is always our goal.

Oct. 25th, 2018

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Verified Customer

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Darryl

I really like that I get a system message to my cellphone when the alarm is disarmed or armed. One thing I don't like about the equipment is that the keypad doesn't light up at night. I would certainly recommend them to others.

6 years ago

Reply from Guardian Protection

Hi Darryl,

Thank you so much for the valuable feedback on your services. We hope the system provides you with the peace of mind you deserve everyday.

Sep. 12th, 2018

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Verified Customer

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Nicole

Guardian Protection's equipment is state of the art. It's very high tech and up to date. It's also very easy to use. Customer service has always answered out questions when we've needed them, and I've never had a problem with communication.

6 years ago

Reply from Guardian Protection

Hi Nicole,

Thank you for the feedback and for being a valued customer. Guardian Protection is honored to be your home security provider and are here when you need us the most.

Sep. 11th, 2018

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Verified Customer

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Theodore

Many houses in my neighborhood have Guardian, so we decided to go with them. We've been with them for a long time now, and I really like the service they provide. I've had a few problems, but they've always come and taken care of it.

6 years ago

Reply from Guardian Protection

Hello Theo,

Thank you for sharing a great review of your services! I'm glad to hear Guardian is helping to protect your neighborhood, we are here 24 hours a day when you need us the most.

Sep. 11th, 2018

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Verified Customer

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Kyle

We heard that Guardian Protection is the best company around Texas. The installation was easy and quick. They showed us all the features and took their time doing it to ensure efficiency. The equipment is easy to use and has nice features.

6 years ago

Reply from Guardian Protection

Hi Kyle,

Thank you for choosing Guardian Protection for your security needs! We aim to provide peace of mind and convenience to you everyday.

Sep. 12th, 2018

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Verified Customer

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Deepak

My business uses Guardian Protection, so I decided to have it for my home as well. I haven't had any issues with it so far, and everyone I come in contact with at that company is very friendly and courteous. I think they have the best equipment out there and pretty much everything is wireless.

6 years ago

Reply from Guardian Protection

Hello Deepak,

Thank you for choosing Guardian Protection Services for you home! We are glad everything has worked well for you at both locations, we are here around the clock when you need us the most.

Sep. 12th, 2018

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Verified Customer

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Anonymous

This company is easy to contact, and I've never had any problems with them. I haven't had issues with my equipment, so I haven't had to contact them directly. I've been satisfied with their service. I would definitely recommend them to others.

6 years ago

Reply from Guardian Protection

Hello, thank you so much for reviewing your services with Guardian Protection. We are proud to help protect what matters most to you every day.

Sep. 12th, 2018

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Verified Customer

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Guillermo

I heard Guardian was the best in the industry. Every time I've called them for something, they've been prompt and responded to any questions I've had. I love the panel, because it looks really nice on the wall. My whole family loves this system. The money I spend on the system is really worth it, and the equipment is great.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for the 5 star feedback! We aim to delight our customers on every interaction and I'm glad to hear the services are providing you peace of mind.

Sep. 12th, 2018

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Verified Customer

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Cheryl

Customer support has been good so far, and I haven't had any issues with product or equipment. I've had this system for 2 months and everything is working fine. The technicians that helped me were good at explaining how everything worked.

6 years ago

Reply from Guardian Protection

Hi Cheryl,

Welcome to the Guardian Protection family! We love hearing feedback like this and hope the system brings you the peace of mind you deserve.

Sep. 12th, 2018

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Verified Customer

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Linda

Customer service is really great at this company. The equipment they provided is very easy to use and it's good quality. Everyone we talk to is very nice, courteous, and knowledgeable about the product. They're kind of expensive compared to other companies.

6 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for the feedback on your services both positive and constructive. We work hard to provide award-winning security monitoring as prices of the industry rise. Please let us know if we can ever be of further assistance. Thank you for your business!

Sep. 12th, 2018

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Verified Customer

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Cardeia

They make sure that they come when I have an issue with my alarm system. They're available when I call them, and they answer me immediately when my alarm goes off. There's other companies that have cheaper services though. I bought a new construction property and I guess they work alongside the company and I wasn't told about the contract when I went with them. So, I kind of got swindled into it.

6 years ago

Reply from Guardian Protection

Hello Cardeia,

Thank you for the informative review of your security services with Guardian Protection. We are glad you find the services reliable and convenient. While we do attempt to stay competitive with our pricing; we think when it comes to home security you truly get what you pay for!

Sep. 12th, 2018

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Verified Customer

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Anonymous Spotsylvania, VA

Any questions I had were answered in a way that made sense to me. I've had a couple of false alarms with my motion detectors. But they give me a call and walk me through the process. It's very user friendly, the explanation I got from the technician was very thorough, so it made it easy to use.

6 years ago

Reply from Guardian Protection

Hi there,

Thank you for the informative review of your customer care experience with Guardian Protection. I'm glad to hear the staff has taken the time to educate you on the security system and has been there when you needed us.

Sep. 12th, 2018

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Verified Customer

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Vijay Grand Blanc, MI

They're very responsive, I get to talk to a real person when I call for help. They are extremely helpful and walk me through the process patiently. I have very advanced cameras in my home, with HD kind of picture, but they don't have a way to communicate to those. I think that's how they need to improve.

6 years ago

Reply from Guardian Protection

Hi Vijay,

Thank you for the feedback we appreciate it. I'm glad you find the customer service useful and you are enjoying the security services.

Sep. 12th, 2018

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Verified Customer

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Harry P

Excellent-installation was smooth & options explained clearly. Sales person recommended what was most needed & most suitable to my home situation & did not attempt to sell me security options that were not necessary or relevant to my home security.

6 years ago

Reply from Guardian Protection

Hi Harry,

Thank you for the informative review of your sales process with Guardian Protection! We are honored to provide creative packages that fit your security needs.

Aug. 21st, 2018

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Verified Customer

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FJS Acme, PA

We have had Guardian service for many years. However there are many more optional protection services that are currently on the market now than during the earlier years of our contract with Guardian. I believe that Guardian's services have been out-priced by other good systems. I will be researching other services to determine better values for even better all around services.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for the honest feedback on your services with Guardian Protection. We appreciate your business and loyalty and will be happy to discuss your needs, please just message me here or call us at 1-888-895-4805. Thank you!

Aug. 15th, 2018

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Verified Customer

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Florante Columbia, MD

The installation man did well, there's no issues in customer service. They're prompt and they answer use very promptly. Improvements could be made to the panel and maybe integrate the AC system and maybe a larger 6-8 inch panel would be nice.

6 years ago

Reply from Guardian Protection

Hi Florante,

Thank you for the valuable feedback on your experience with Guardian Protection! We are always looking for ways to improve the consumer experience and your review will help us look at possible future security integrations.

Aug. 14th, 2018

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Verified Customer

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George Indianapolis, IN

Customer service is very courteous, very helpful. They're all quick and I haven't had a problem with them and I've had them for over 10 years so I like their service. They checked periodically and if they know something is wrong or I need to do something, they are the one's that contact me.

6 years ago

Reply from Guardian Protection

Hi George,

Thank you for being such a long time customer of Guardian Protection! We appreciate your loyalty and feedback on your customer care.

Aug. 14th, 2018

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Verified Customer

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Michael Quinn

This was an option given to us by our home builder. One of the cameras on the outside doesn't have the right wide angle that we're hoping for. The technicians were kind of a comedy of errors and they had to come back three different times. It finally end up a happy ending, it just took a lot of different trips and working with Customer service to make it happen. For what you pay for the value is good. You get a good security system -the cameras work and company is trustworthy.

6 years ago

Reply from Guardian Protection

Hi Michael, thank you for the honest feedback on your experience with Guardian Protection. I'm glad to hear everything worked out well with the service. We are here 7 days a week to answer any questions you may have in the future.

Jul. 11th, 2018

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Verified Customer

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James Palmer Bradenton, FL

I had them in the past they did a good job, they are better than the competition. They actually responded when I had a false alarm. With the equipment you don't have to worry about them running lots and lots of cable in your house.

6 years ago

Reply from Guardian Protection

Hi James, thank you for the amazing customer testimonial! I'm glad to hear you find our services top of the line and the response time on alarms has provided you the peace of mind you deserve.

Jul. 11th, 2018

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Verified Customer

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Ronald Jenks San Antonio, TX

I've only had it about a month. The installation was very professional and they explained everything to me. The cameras are clear and the motion sensors work- love it. It's a great product and definitely lives up to its customer ratings.

6 years ago

Reply from Guardian Protection

Hi Ronald, welcome to the Guardian Protection family! We are honored you chose us for your home security needs and are here 24/7 watching over what matters most when your system is armed. Have a safe day!

Jul. 11th, 2018

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Verified Customer

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Micheale Smith Lewes, DE

They are very responsive and helpful. You can call and get in contact with somebody pretty much any time, and they have stopped by to explain things too. We haven't had any issues with it. The pricing seems reasonable, an overall good experience with them.

6 years ago

Reply from Guardian Protection

Hi Micheale,

Thank you for taking the time to review your experience with Guardian Protection. We are honored to be your security provider and thank you for being a valued customer!

Jul. 11th, 2018

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Verified Customer

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Adam Brown Dayton, OH

They did awesome job! The gentleman that came out to install my equipment was intelligent, polite and very professional. The equipment is specialized and modernized and you can access it through your cellular device. You don't have to wonder if you set your alarm, you know your house is secure. I like having that accessibility anywhere I go.

6 years ago

Reply from Guardian Protection

Hi Adam, thank you for sharing your great customer experience! The smart home automation features are really great for on-the-go control of your security system. We are honored to provide you with peace of mind around the clock.

Jul. 11th, 2018

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