Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Kuldip Sethi Manassas, VA

I'm happy with the service. When I called I got the support I needed and it was really fast. I do have a bit of an issue with the camera. It doesn't really cover as large of an area as I would like it to. Otherwise, it's good, I'm very happy with it.

6 years ago

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Verified Customer

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Dennis Fritz Brookville, IN

When we moved into this house about 20 years they were the ones that were available. They have always been polite and helpful whenever we talk with them. Their equipment seems to be good, though we've never had a break in or a situation to test it.

6 years ago

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Verified Customer

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Anonymous White Plains, MD

This was the only option provided to me. Still, their customer service people seem to be very knowledgeable. As for the equipment, the main panel seems to be very basic, so it doesn't have much in the way of indicators when someone comes in and such.

6 years ago

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Verified Customer

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Matthew Tagliaferri Lakewood, OH

We bought a new house and the builder gave us a deal with this service. So far customer service has been very responsive and patient. The equipment, specifically the panel that it's attached to, is confusing to use. It has a lot of bugs.

6 years ago

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Verified Customer

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Christy Krajacic Canonsburg, PA

The thing was already there when I moved. They gave me a number I could call if I had questions and whenever I call they are very helpful and nice. The equipment is very easy for someone like me to use too. Price-wise I'm not sure how it's going to be, I haven't received my first bill yet.

6 years ago

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Verified Customer

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Carlos Cruz Lorain, OH

Well one of the main reasons I got it was because we had a new build. They were offering a connection that would allow me to have a hard-wired security system, so I went and got it. I really haven't had to contact customer service or anything.

6 years ago

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Verified Customer

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Happy Customer Nokomis, FL

They do what they say they will do and when we once opened the door without disarming the system they immediately contacted us to ensure we were okay and that our home hadn't been broken into by someone. This contact happened even though I had disarmed the system within a few seconds of the alarm going off.

6 years ago

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Verified Customer

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Marilyn Humphries San Bernardino, CA

They were the ones that offered me the best deal, so I went with them. They have been very knowledgeable and know exactly what I need. When I first got them I realized that the equipment was really outdated. I talked to them and they changed my tracker board and that made it all much faster, though I still have the same equipment.

6 years ago

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Verified Customer

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Cliff Williams North Las Vegas, NV

I went with them since I had been looking to put cameras in my home and they had that. They've made sure that everything was completed and that I had the WiFi and Internet connected correctly and everything. Everything is good and works well, plus the people have been very friendly and have the right personality.

6 years ago

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Verified Customer

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Emily Young Arlington, TX'

We got the service as a bundle, but we haven't really had to use it much lately. We really liked the guy that came out and installed the equipment though. I really like that I can use the touch screen on it or even check it all from my phone.

6 years ago

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Verified Customer

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Thomas Lopian Palmetto, FL

We went with the since it was our builder's preferred vendor for home protection. They have provided good customer support whenever we had problems with our system. They would just come out and take care of everything. They also have the best technology.

6 years ago

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Verified Customer

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Gary Okeefe Spring Hill, FL'

I chose them since they were one of the top 10 home security services out there. Plus, they also had good reviews and were some $10 cheaper than the other companies. It took them a long time to get somebody out here to install the equipment. It was about 3 weeks until they got someone going, though I guess that things are a lot slower down here in Florida. Still, they seem like a good company. Whenever I have a problem, they are always right there to give me the answers. I don't like some of their answers sometimes though, they don't make me happy. For instance, with other systems I could leave the windows open on a nice spring or fall day and security would still be up and active. With Guardian that's just not possible, don't ask me why, so I can't really leave my windows open. That doesn't make me happy especially since I'm stuck with them for 3 years because of the contract. Though the equipment in general is good. I can arm and disarm the alarm from my phone, which is good in case a friend or someone has the key to the house. I don't like giving out my code so that works fine with me. I didn't get the cameras with my package though since those are an extra $200 or something like that. I was unaware of that since they had advertised it all as one thing. I'm happy with the equipment though.

6 years ago

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Verified Customer

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Lisa Lynn St. Petersburg, FL'

It had the features that I wanted so I installed it. I like customer service since they check up on me and make sure that I understand how to use everything. The equipment itself is easy to use. I'm just very pleased with everything so far.

6 years ago

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Verified Customer

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Leonard Robinson Tampa, FL'

They called me first and what I heard from them and their service was nice. The people that came to do the installation were very courteous and helpful. It was very easy to talk to them. The equipment is ok, everything works.

6 years ago

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Verified Customer

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Lorraine Ruttencutter St. Petersburg, FL'

A neighbor recommended this to us and so far it has been ok. The equipment has been working fine. We did have a couple of hiccups and glitches when we first got it installed. The people that came in just put the system and if I asked any questions they didn't really give me a good answer. I asked them how it all worked and they couldn't tell me. You kind of have to learn on your own and figure it out. We did get that ironed out in the end, but it just took a while.

6 years ago

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Verified Customer

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Marcus Bennett Valrico, FL'

I chose them based on the technology they use and their customer service. They have been attentive and always listen and respond to our concerns. The system itself is good and I can see anything through their cameras. They're an all around good company to do business with.

6 years ago

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Verified Customer

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Anrod Ramnath Orlando, FL

Recently I moved from New York and decided to get the service since they were safe and reliable. They took over my contract since I got a technician and everything and I never realized that I had to pay the technician myself. I was surprised when I got a bill for that. Still, I like the equipment because I can keep track of everything that is going on from any place in the world. The features are excellent.

6 years ago

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Verified Customer

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Jessica Cunningham Gambrills, MD

The service was promoted by my home builder. They did a thorough installation and explained how everything worked to us. The equipment itself is good and fairly thorough, I just don't like having the alarm panel on the garage door.

6 years ago

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Verified Customer

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Paul Pham Bethesda, MD

The service came pre-installed since the home builder put it in there. The tech that they sent out knew how to work with the security system that was installed, but it seems like Guardian installed audio with a low voltage wiring and some other things in the house. The tech had no knowledge of any of that stuff, so he couldn't do much with that. Also, at one point I needed a replacement and it took them close to a month to get things done. Other than that, everyone has been nice.

6 years ago

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Verified Customer

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Channing Minson Upper Marlboro, MD'

I didn't personally choose them. I just bought a tech model home and the service came with the whole package. The installation guy that came in set everything up and explained everything to me really well. I really do like their product, it has a lot of features to it and I can access it anywhere with my phone or through the internet.

6 years ago

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Verified Customer

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Aleia Barlow District Heights, MD

The service was recommended to me by my friends so I gave them a call. The person that talked to me was really nice, approachable, and helpful. I have the interface that they give you to monitor the system but I don't really use it. Instead I just use the app and I definitely love it since it's so efficient.

6 years ago

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Verified Customer

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Alan Speich Millsboro, DE'

The builder suggested I use this service when they were building our house. Everyone that I've talked to, from the salesman to customer support, has been very courteous. The installation itself was fine, the guy that came out to do it was great and they tested the system a couple of times to make sure it all worked. They were courteous and efficient. Everything seems to work fine and it all looks neat. The price is a bit higher than its other competitors though.

6 years ago

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Verified Customer

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John Salandra Millsboro, DE'

It was what was available with Ryan Homes and their development. Guardian Protection has been very receptive and when the alarm went off by accident I got a call from them right away. It has been effective and I can check on the cameras and alarms from my phone. It's very high tech.

6 years ago

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Verified Customer

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Lawrence Windley Dover, DE'

The system was already part of the house when I bought it. They have delivered what they said they would and they have also been very prompt. For the most part it has all worked out. The only thing was that the technician that came to do the installation just gave me some hand written instructions about the equipment. That was all I got. I thought there would be some more professional explanation but I had to figure that out myself.

6 years ago

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Verified Customer

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Michelle Gohanna Dover, DE'

My builder was the one that chose it for me. There were some things where I wasn't sure if my equipment could do certain things or had certain features. I didn't know if it was that or if I simply didn't know how to make it do the things that I wanted it to do. Other than that, I think they should give people a call every once in a while, or even when their contract is up, to offer upgrades and improvements on the system. I didn't even know they could do upgrades until I called them to cancel my services. They offered me the improvements and gave me a good deal right there.

6 years ago

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Verified Customer

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Anonymous Middletown, DE'

The service was part of the package that came with our new home. We've only used the service once. We scheduled an appointment for the repairman to come and take care of the issue. He was very customer oriented and knowledgeable. I've been having some problems with the gateway controls and the garage door opener, but other than that things have been ok.

6 years ago

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Verified Customer

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Richard Schneider 45002

Customer service has been very responsive with everything that I have asked for. They're as good as anybody else. They were able to get everything installed and got the house wired before I even knew it. I'm very happy with the service at this time.

7 years ago

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Verified Customer

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Hazel Caldwell 90305

I've only had the system for about a month and a half, but I'm just not all that happy with the guy that sold me the service. He promised that it would cost less than my previous system and that they would take care of canceling the old one and getting everything sorted out. He didn't and now my checking account is getting charged for that company too. I mean, the equipment and everything is fine I guess, but I'm not happy with the service that guy gave me. It took him forever to do everything, he didn't do it right, and I'm also sure I have the carbon monoxide thing included in my service, but I never got it.

7 years ago

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Verified Customer

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Denrick Mills 46074

Every time I call I go straight to speaking with a live operator. I don't have to go through different prompts till I get someone. They are very user friendly. They could be a bit better about the system itself, I think it could be updated.

7 years ago

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Verified Customer

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V.C. or Anonymous 95132

I haven't had the system for that long. I've had a couple of questions for customer support and I got prompt answers. I'm still waiting on having the system installed, so I'm not sure if it'll work. They have been very elite people and pretty efficient so far, they've been doing well.

7 years ago

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Verified Customer

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Gerald Worrell 28031

We got it since the service was offered by the builder. The salesperson came out to walk us through the process and we enjoyed talking with her. It has been great, we have the surround and speaker system in the house and I'm pretty impressed.

7 years ago

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Verified Customer

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Mariscal Mario 91706

After doing some comparison between ADT and Guardian, I went with them since they had better equipment. The service is very prompt. The rep, the installer, and everybody was very friendly and helpful. I'm pretty happy with my equipment and my alarm system.

7 years ago

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Verified Customer

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Michael Bretl 27540

My daughter accidentally set off the alarm, but thanks to that I know how quickly they can respond. They are very fast. The system itself is very easy to use and understand, even my mother who's 80 years old can use it. The customer service people are very personable, and we're very happy with the service.

7 years ago

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Verified Customer

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Arun Rajan New Castle, DE

We moved a couple of months ago to this new home. The previous owner had Guardian Protection and we were told that it was a great services so we decided to keep it on. Overall, our experience has been good. I haven't had the chance to talk to their representatives, but my husband did call once to get assistance on the installation of the newest wireless system.

7 years ago

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Verified Customer

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Dawn Paden Burgettstown, PA

My experience with Guardian Protection has always been good. Their customer service has always been exceptionally helpful and accommodating. We had a few issues 20 years ago, but since then, I haven't had any bad experiences with them.

7 years ago

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Verified Customer

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Willie Ray Buffalo, NY

Out of the different security systems I've had, I've felt the safest with Guardian Protection. Their customer support has given me complete satisfaction because they're available to answer all my questions, or to fix my problems. Plus, the technician that came over was professional, and got everything installed really quick. The equipment is easy to use, and it was placed in the right place. We switched to another provider at one point, and when the alarm went off, there was no call from them. Guardian usually calls back right away, so I'm very happy with them now.

7 years ago

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Verified Customer

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Jason Rose Pittsburgh, PA

I was used to ADT or Brinks, but the new area I was in offered Guardian. They happened to offer the best value for the best price. It was very simple to install, and the guy explained everything. It was really quick, easy and very comfortable. It seems like the control panel is a little bulky, and it could maybe be updated. Besides that, I like the fact that I can control things with an app on the phone. I've only had to use it a few times actually, and their representatives were very polite. They're very customer service oriented, so no complaints there.

7 years ago

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Verified Customer

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Gary Kay Dallas, TX

The installation process was almost instantaneous. We signed the contract, and they did the installation that same day. Plus, the representatives have been very good. They followed up on the installation, and made sure everything was okay. Overall, it's just a good deal!

7 years ago

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Verified Customer

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Wayne Woolard Newport News, VA

I got Guardian because I had ADT before, and I couldn't relax with them, and I did not have a protection around where I'm at work. I'm aging and my daughter wanted me to have one, so I decided to go with them. I am legally blind and I had to have one that talks. They had never seen one that talks, but they did get me one that does talk, so now I know when the doors open and when they're closed, and I'm very happy with that. It does what others didn't. It took them a while to install it, because they'd never done it before with that sort of device that talks to you.

7 years ago

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Verified Customer

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Alena Chapman Fort Wayne, IN

The previous owners of our home had Guardian Protection, and we kept it. The people at customer support have been very courteous and very prompt, and the installation process was great. So far we've found the equipment itself easy to use.

7 years ago

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Verified Customer

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Jeffrey Rankin Swedesboro, NJ

I thought I needed an added protection in this crazy world, so I decided to get Guardian Protection. Everything was very good, from their customer support to their sales team. Everything has been accurate and on time; they're there when I need them.

7 years ago

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Verified Customer

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Samir & Samia Farid Pemberton, NJ

Guardian Protection was already installed when we moved into our house, and so far, everything has been just great! They respond right away and if I have any issue, they come over immediately and fix it. I had no trouble with their sales team at all, everything was wonderful.

7 years ago

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Verified Customer

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Gary Glatz Union, NJ

My parents are deceased now, but we decided to get Guardian Protection for them about 20 years ago, due to local crime and things of that nature. Their service was excellent and using the equipment was excellent as well. They're on the ball if I accidentally set the alarm off. I can definitely say they do a phenomenal job.

7 years ago

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Verified Customer

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Howard Rosen Teaneck, NJ

We decided to put an alarm system because my wife came from a dangerous environment, and so far their service has been very good. Their sales team explained the products and installation process, plus they were easy to contact. They're a good company and reliable on my situation.

7 years ago

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Patricia Robison Austin, TX

As we have had Guardian as our home protection for many years, we are always happy to have Chuck N as our technician. Yesterday again proved what a valued employee he is of Guardian Protection and to us. He came to upgrade our system and assist with a window issue. He discovered that more than 90% of our windows were in the same zone therefore making it difficult to pinpoint the faulty sensor. He corrected this and now the windows are separated into their own zones. As we had new windows installed, two windows didn’t match the original sensor locations and therefore the technician who attended to our new windows left two wires basically dangling across the window. Chuck took the time to remedy that situation, which we greatly appreciated. Congratulations for hiring such an exemplary employee with a work ethic not often seen today. We are extremely happy with our upgrade and especially about having Chuck making things right again. Thanks again Chuck, we so appreciate you!

11 months ago

Reply from Guardian Protection

Hi Patricia,
Thank you for being a long-time customer of Guardian Protection. We are honored to be your partner in security. Thanks, too, for taking the time to let us know of your outstanding experience with our professional technician. He is a valued member of our team and has a passion for technology that makes life better for Guardian families. I hope that you are enjoying the ultra-convenience and benefits of our newly upgraded smart home security system! I will be sure and let Chuck's supervisor know of your compliment for him. It is greatly appreciated. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 30th, 2023

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Verified Customer

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Kyrone New Hill, NC

3 years ago

Reply from Guardian Protection

Hi Kyrone,
Thank you so much for the positive feedback. We appreciate you being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Anonymous Annandale, VA

Comparable to anything else I’ve seen. It gives me peace of mind. Their customer support has been very proactive about reaching out to us and being available for questions. It is the best value for the money.

3 years ago

Reply from Guardian Protection

Hi!
I am happy to hear that you are pleased with our level of care and service. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Matthew Westfield, IN

Meets all our needs, I can’t think of anything we would need. When we had an issue, they tech stayed on the phone after hours to make sure we got what we needed to get it running.

3 years ago

Reply from Guardian Protection

Hi Matthew,
Thanks for taking the time to connect with us. Our team is here for you! All of our technical specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.

Aug. 19th, 2021

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Verified Customer

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Carrie Brown Dayton, TX

Honestly, 3 stars may be high... I'm not sure if Guardian is a good fit given my geography. Internet service is limited in my area, so I was not able to get all of the home security functionality I would've liked, such as a video via a doorbell camera etc. Also, in the past 5.5 weeks, my system has reported at least 9 "communication failures," which makes me question how well my home is being monitored.

3 years ago

Reply from Guardian Protection

Hi Carrie,
I would like to get you some assistance with these issues. Your satisfaction is important to us. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can research this for you and escalate to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Verified Customer

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Anonymous Glenview, IL

I looked through several options before landing on Guardian Protection for having the best things to offer. The interactions I've had with customer service have been really good and they're always able to get my issues resolved.

3 years ago

Reply from Guardian Protection

Hello,
Welcome to the Guardian family! We are honored you chose Guardian Protection as your smart security provider. I am so happy to hear that we are meeting your expectations. Thank you!
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

Guardian Protection Reviews