Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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DH

Their equipment is not easy to upgrade. Since I don't have WIFI, I could not upgrade my system, however, they did a pretty good job installing it. Besides, their price was lower than others.

7 years ago

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Verified Customer

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Tommy Mcree Mabank, TX

I haven't had any trouble with my system, it's been there when I needs it. Plus, it wasn't hard to install. The system is good and simple; you just turn it on and it works.

7 years ago Edited September 14, 2021

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Verified Customer

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Brenda Davis Norlina, NC

It's been very good and it provided a good result. We've had this service for 20 years, and I feel very safe with it. I would recommend it to anyone.

7 years ago

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Verified Customer

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Benito Mares Lancaster, TX

They've offered an excellent service! Whenever something goes off in the house, they notify us as soon as possible. No delays whatsoever.

7 years ago

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Verified Customer

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Jason Cole Hickory, MS

They need better customer service. You have to leave a message and be called back, and if you're not available at that time it's just a repetitive process. My husband is dealing with the equipment because we got an upgrade and it's difficult to use. I guess I'm satisfied, although it's not the best.

7 years ago

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Verified Customer

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Mario/Merle Teresi Dundalk, MD

Everything with Protect America has been excellent! From the service, up to the system itself. I just like everything we got.

7 years ago

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Verified Customer

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ME Chattanooga, TN

A young man came through selling home alarm systems. He was going door to door selling the system. It's been somewhat great, they don't return in calls as well as they should.

7 years ago

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Verified Customer

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Brenda Harris Moxee, WA

I'm very satisfied with the sales team. I was very satisfied with them until I get the new monitor and then I wasn't able to get the alarm on the door so they sent me some other stuff to do it with.

7 years ago

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Verified Customer

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Anna Lasalle Carrollton, VA

Many years ago they we're in the area and they just came to the door. Since the the service has been declining. We were with them for like 15 years and we're still using the same equipment and the biggest thing is they don't have anyone in the area to come in and help you if you need it installed, you're own your own.

7 years ago

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Verified Customer

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Mary Bell Havelock, NC

Well my husband died and my children feel like I needed a security system. Everything works fine. They've always been there when I needed

7 years ago

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Verified Customer

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Sterling Hyden Corsicana, TX

They're great, easy to work with. Everything was easy to set up and everything was pretty well self explained on how to set it up.

7 years ago

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Verified Customer

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Floyd & Jessie Lawrence Newton, NC

We had some problems but but their people help us out greatly and ever since then it's been working just fine. Overall, the service has been pretty good.

7 years ago

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Verified Customer

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Ronald Hughes Sierra Vista, AZ

I start using Protect America's home security because I was actually someone who was selling the service. Everything is excellent.

7 years ago

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Verified Customer

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Sylvia Harris Bronx, NY

I own a co-op and I needed protection for my apartment so I have security, a home services - so I use Protect America for home security. They are very good.

7 years ago

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Verified Customer

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John Pray Hazard, KY

I'm a police officer and I thought we need it, home invasions. I've had Protect America over 15 years or so. Everything has been very good.

7 years ago

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Verified Customer

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Robert Shore Leesburg, VA

I travel a lot, so I wanted to make sure that my family, home and belongings are all protected. Their fees are a little high for me, so i'd give them an 8.

7 years ago

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Verified Customer

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Amy & David Baker Columbia, MD

Protect America has been great to deal with and the system is so easy to use. We have been with them for years so that we can continue to protect our family.

7 years ago

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Verified Customer

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Jerry & Trena Jenkins Ellerbe, NC

Our house got broken into and it was terrible, so we decided to get a home security system. A friend told us about Protect America and we have been nothing but satisfied with it. I would give them a 6

7 years ago

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Verified Customer

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Roy Carter Culpeper, VA

Our home had been broken into before, so we decided to get a security system. Protect america was such a great deal. We have been very pleased with there service.

7 years ago

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Verified Customer

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Kelli & John Conroy Charlotte Hall, MD

I've been with Protect America for over 10 years. I got a security system for peace of mind when my husband is out of town. I give them a 7 out of 10 because sometimes the sensors don't work quite right.

7 years ago

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Verified Customer

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Richard Leary New Bern, NC

I have had Protect America for years. They have always been very helpful and i've never had any issues. I give them a 10.

7 years ago

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Verified Customer

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Carlito & Rosalinda Paguio Oxnard, CA

I have a friend who told me about Protect America and decided to get the alarm system to protect my home. Their service has been above average - about an 8.

7 years ago

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Verified Customer

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Dennis & Sharon Kurir Longwood, FL

I purchased an alarm system for my home from Protect America. Everything has been great, and I feel very satisfied with the service.

7 years ago

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Verified Customer

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Robert & Sherry Morris Levittown, PA

I wanted a security system to have peace of mind, and my online research led me to Protect America. I've been happy with them. They've been good to work with.

7 years ago

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Verified Customer

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Kira Choyce Lake Elsinore, CA

We purchased a system in order to have actual security when we're away from home and also when we are there. Everything has been good with the service.

7 years ago

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Robert Horn II Pahrump, NV

I had a whole home Brinks Home Security system installed and had it monitored 24/7. I was relieved to have it protecting my home during a recent rash of break-ins in our community. Having Brinks Home Security allows me to sleep better at night knowing that we are protected from harm.

1 year ago

Reply from Brinks Home Security

Rober Horn II, - we are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. Welcome to the Brinks Home customer family and thank you for choosing us! – Alozia

Aug. 14th, 2023

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Sandra Mills WI

My alarm system began with Smith, went to Monitronics, then to Brinks. So, all in all, I've had over 20 years of security service. Because I had an upgrade a few years ago, I was told that I had agreed to a verbal contract with Brinks. I can't remember this and they have nothing in writing but still I have to pay or get sued. My husband and I have decided to move to another city and I was told by Brinks that I owed another six months and to pay up if I wanted to be disconnected. I've opted to pay for the new owners of my home to have free protection for six months rather than give Brinks $200+ and not get anything for it. So beware, if you terminate early you will be charged the entire time of your contract! Not even offered a discount. Not very good customer relations in my book.

1 year ago

Reply from Brinks Home Security

Hi Sabdra, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offering the best assistance possible. -Jaime

Dec. 1st, 2022

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Alan Graves Greer, SC

Beware!!!!! Brinks is using the "cost recovery fee" as a way to raise prices. My monthly bill is $25.00 and my cost recovery fee is now over $6.00 per month. This fee has been raised by over $3.00 in just the last year. I spoke with customer service (which is a nightmare in itself) and requested a copy of the notification, which explains this increase, until now I have not received it. Customer service directed me to their website, but while on the phone with them, they were also not able to find the explanation. Any agreed contract, with them, is not binding because they hide increases under "cost recovery fees". Feb 14th Brinks did reach out to me and my issue has been resolved.

2 years ago Edited February 15, 2022

Reply from Brinks Home Security

Alan, Hearing of this recent experience with us is alarming to say the least. At Brinks Home Security, we strive to assist each and every customer effectively and we certainly apologize for any inconvenience this may have caused you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Hector

Feb. 14th, 2022

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Matin Midlothian, VA

I had Brinks at my last house for a long time. The company had a semi decent service center to assist you when there was an issue such as when alarm in middle of night would start chirping for no reason which we had to enter code to stop and a few minutes later it would start again. But a call to service center and depending who you got to assist would stop the issue most times. When ADT bought Brinks, the sent techs who replaced all modules with ADT compatible system. The customer service had no idea how to stop alarm when the same issue would start. At one time, we were told to go downstairs, unscrew the panel and remove the backup batter or something to stop the chirping (this was middle of night & was very annoying.. but what was more annoying was that we were paying for alarm service but only connected the backup battery when we went on a trip).. besides this issue, our bills changed a few times as well and it would take several calls to resolve.

4 years ago

Reply from Brinks Home Security

Matin, thank you for bringing this to our attention. At Brinks Home Security your satisfaction is our priority and if you could please send me an email at socialmedia@brinkshome.com with your account information, I would be more than happy to reach out and look into this matter. -Edwin Q.

Sep. 29th, 2020

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PT Taylor Newport News, VA

Hi Felicia! Felicia is one of the best Customer Care servicers experienced to date. In addition, Protect America is a great product. I've been with them since 2013. Inexpensive, thorough and easy to work with. They are a great investment for your home!

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can help answer any other questions you may have regarding your system.

May. 4th, 2020

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Gary w butcher Bloomington, IN

Perfect everyone that was included was absolutely professional other than climbing up and down jumping around witcher's on me it was absolutely perfect I would do it again and I will recommend people to do business with you hopefully we'll never have to use it but if it's needed it will be there thank you

4 years ago

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N Saeteurn Thornton, CA

I've had Protect America alarm system for over 5 years now and I am a happy customer. I like the easy set-up and how friendly the customer service agents are each time time call with an issue. When alarms are set off, I am notified promptly via text, email, and a phone call. The mobile app is also easy to use and convenient to arm or disarm the house if I forget. I also like how I am allowed to set different codes for friends/family who are house-sitting so I can know who is coming or going. I also like how I can arm the system when i'm at home alone as well so I can feel safe. Protect America has given me peace of mind for the last 5 years and I plan on staying with this company for a long time to come.

4 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi there, Thanks for being a part of the Protect America family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 4th, 2020

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Wayne Castilonia Salt Point, NY

To Alex J.…….SOOOO knowledgeable fixed my problem within minutes as compared to last week, a very polite tech tried to help but to no avail. to his supervisor K.C.S. If any one had to go, it is NOT ALEX OK? Very pleased. Wayne Castilonia

4 years ago

Reply from Brinks Home Security

Hi Wayne, Thank you for the review! We’re happy to hear that our Care team was able to help you with your system. Please let us know if we can provide you with any further assistance.

Jan. 21st, 2020

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Lindsey Asheville, NC

Got a cool system with a doorbell camera and smart lock to go with my cameras and sensors. I’m very excited and a lot more comfortable now, after having some break-ins in our neighborhood. The setup was quick and easy, and I’m recommending my whole family use Protect America.

4 years ago

Reply from Brinks Home Security

Hi Lindsey, Thank you for the positive review. We’re happy to hear you’re enjoying your security package and that our equipment is helping you feel more comfortable in your neighborhood. Please let us know if you need any further assistance.

Nov. 8th, 2019

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Latrell Spring, TX

Great service at a fair price. We’d talked to a lot of other companies who wanted to put holes in the wall and run a bunch of wires everywhere, AND charge us more. These guys were awesome to work with and had some great promos to save us cash.

4 years ago

Reply from Brinks Home Security

Hi Latrell, Thank you for the feedback. We’re happy to hear about your positive experience and that our wireless system is meeting your needs. Please let us know if you need any further assistance.

Nov. 8th, 2019

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Terrance Beverly Hills, CA

I called them a few weeks ago and was impressed. A friendly sales person went over my options and we setup the right system specifically for my house. Their team helped me set it up and only took 20 minutes. I feel safe having Protect America looking after my home.

5 years ago

Reply from Brinks Home Security

Hi Terrance,
Thank you for your response and welcome to the Protect America family. We are glad that you have had a great experience with the Sales and Install team. Please let us know if you need further assistance.

Oct. 7th, 2019

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Christine Lane Rancho Cucamonga, CA

UPDATE: Brinks tech showed up at 6 after running late on last call. Spent two hours here and replaced all old equipment. Was very helpful! We have had Brinks for quite some time. Our equipment is antiquated and hadn't worked for several months. We have called....sat on the phone for hours to no avail. Made an appointment for a service rep to come out two weeks ago. Stayed home, they never showed up. Today we had another service appointment. Stayed home all day and nothing It is 5:04 pm and still waiting. At this point I want to go with another company. Worst Customer Service ever with Brinks!

5 years ago

Reply from Brinks Home Security

Christine, We are sorry to hear of your recent negative experience. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you while in the process to get a service completed. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with the information provided and will be sure sure to reach out to you.– Juana H.

Sep. 9th, 2019

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Robert

Installation went well...it took a little longer to put up the motion detector in the corner of the room as suggested by protect America...but great customer support. I would give have given them a 5, but I had to contact customer regarding their app...and I was on hold for quite a bit until I got a rep on the phone who resolved the issue in a few minutes.

5 years ago

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Kari Lewisville, TX

Brinks has been fine as far as security. Had an issue upfront with the order in which they would contact me is an alarm went off. They had to call the police first and me second which makes no sense whatsoever to me! It was resolved after several phone calls. What upsets me the most is that they only provide 1 yard sign for free and you have to purchase any extra. Monitronics gave me 2 yards signs free of charge. I called to replace those with Brinks signs and they are charging me $10 for one of them! That just baffles me. Isn't that free advertising as well. Complete rip off if you aske me! Kari Biddix

5 years ago

Reply from Brinks Home Security

Kari, We appreciate you taking the time to leave us this feedback. At Brinks Home we strive to ensure customer satisfaction and I am sorry if this was not the case. I would love the opportunity to turn this into a positive review. I have located your account with us, and I will be sure sure to reach out to you. – Juana H.

Aug. 14th, 2019

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Ron A Denver, CO

The company claims to have the best customer service, however no resolution to issues, long wait times both on the phone, and text, service for issues is horrible. No monitoring for two (2) weeks no credit, parts unavailable, tech support not sure of how to resolve or trouble shoot an issue. As a consumer I had more knowledge about how to test the equipment then support tech. When I wanted to cancel my account I was left on hold for more then 1 hour, then told I can't without paying a penalty of 23 months. I had no contract and they could not provide me with a copy to show that I was under contract. Terrible experience with this company. I did not contract with them, I had contacted with a different company, however they transferred me to Brinks I paid for 3 years just got tired of all the run around.

5 years ago

Reply from Brinks Home Security

Ron, We strive to provide the best in customer experience and satisfaction. In reading your review we are taken back by this matter to say the least. As mentioned we strive for the best and we are sincerely feeling deprecatory that this has occurred. We would like to investigate this matter further but unfortunately we have not been able to locate your account based off of the information provided. If you could please send me a direct email with at with your account info and I will be happy to reach out to you. -Jacob B

May. 29th, 2019

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patricia Gastonia, NC

This review is about the wonderful customer service I rec'd even tho I didn't install the system . I changed my mind due to no fault of Protect America & they refunded money I paid (unlike ADT which is unacceptable) and I appreciate their service.

5 years ago

Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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Troy

Got a great security system from Protect America at an excellent price. The salesman was very helpful to understand what we needed and customize a package around our needs. The system came a few days later and was very easy to setup.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Brooke Marietta, OH

I was previously with ADT and switched it was easy, understandable, and the customer service representative Sam was very professional and helpful. I would recommend Brink security. It's easy to install wireless and covered more than I even asked for.

6 years ago

Reply from Brinks Home Security

Brooke, We truly appreciate the time take to leave us this great feedback. Please let us know if there is anything we can do to make your experience better as we look forward to protecting your for many years to come. -Jacob B

Oct. 31st, 2018

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DCH Hampton, VA

Jenny was great. We recently had to move due to a threat to my home. My old setup wasn’t effective. After speaking to Jenny my wife and I started to brainstorm with her and she kept giving us options that were affordable and EXACTLY what we were looking for. Now can’t wait to get it in and installed. Rush ship it please 😄

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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KELVIN D BERGSTEN Blacksburg, VA

The professional that helped made everything so easy. He offered a knowledgeable base to which we worked together. He was patient and encouraging through out. I never felt rushed. Fantastic experience. I am happy with my investment in home safety.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hugh Marron Annapolis, MD

i logged online to get information and immediately was in a chat session with a salesman - I obviously was interested in a security system and he took no time selling me on Protect America systems which sounded good at the time. After being pretty much bum rushed through a series of documents I had no time to read and signed - I had a security system that looked good but one that I knew virtually nothing about. I realized several days later that I had made a mistake and have since sent all the equipment back to negate the 3yr guaranteed payment contract for over $1500 I signd up for.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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David Kluth Charlotte, NC

Brinks took over Livewatch. We seem to have one issue after another since that takeover. Customer Service needs help! We can never just GET THROUGH.....we always have to wait for a call back which is usually hours. Once we get through, USUALLY that person is very kind and helpful. Our system now is constantly going off. ..and IN THE MIDDLE OF NIGHT....went off from 3am - 5 am. We contacted the ON CALL.....which for a company as big as Brinks, I would expect them to have 24/7 customer service. We out it in as URGENT bc we couldnt get our system to stop going off. I'm not sure what the term URGENT means because we didnt get a call until about 1130am, which with us working, we could not deal with it. Again this was URGENT. In the meantime, we cannot even USE OUR SYSTEM! TERRIBLE CUSTOMER SERVICE when it comes to CONTACT SOMEBODY quickly and convenient for us.

6 years ago

Reply from Brinks Home Security

David, Here at Brinks we never want our customer to have issues with there equipment. We are so sorry if we may have caused you in frustration. Our goal is to make this right by you accordingly. We have attempted to locate your account but however have been unable to, if you could please send us a direct message with your account information and we will be sure to reach out to you. -Jacob B

Jul. 24th, 2018

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Vincent Titara Largo, FL

Protect America is phenomenal. They are so friendly and helpful and the system was so easy to install. I’ve had mine for over a year now and I just absolutely love it. And might I add, the price point is beyond excellent for the amazing quality of service that they give you.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Wendy Huntington Beach, CA

Been a satisfied customer for many years. Today had a few question s regarding my service. Spoke with Destiny in customer service. She was extremely knowledgeable and helpful and I ended the call more satisfied than I was before.

6 years ago

Reply from Brinks Home Security

Wendy, Thank you so much for no only being a long time loyal customer of ours but also leaving us this great feedback to let us know how we are doing. I will be sure to let Destiny's supervisor know of her great work, Thank you again and have a great day. -Jacob B

Jul. 23rd, 2018

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Cheri L Paul Germantown, TN

We are purchasing a new home, transferring the security contract from the previous homeowners couldn’t have been easier! Everything was accomplished over the phone, Including email signing of documents! So easy, setting up auto pay was part of the process as well. Highly recommend.

6 years ago

Reply from Brinks Home Security

Cheri that is amazing to hear! I am overjoyed to see that you have had an easy and simple transfer of services. Welcome to the Brinks family and we look forward to providing you with the best in customer service in the future!

Jul. 6th, 2018

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