Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Jennifer Baker Henderson, NV

Five Years Ago when I got the system we had moved into a brand new house. Salesman promised more equipment than what was given. As I had heard bad reviews of the competitors in the area, I went with MONI through a third party of CRS Services. Now 5 years later, my bill has increased from $55.00 to $65.00 with no explanation, and adding any additional equipment to my service costs an arm and a leg. You would think they would have a reward program or perks for long time customers. I'm at the end of my contract, and starting to shop for systems again. Looking for a great price with equipment that is comparable in the market place without gouging my wallet.

6 years ago

Reply from Brinks Home Security

Jennifer, We are deeply saddened to hear of you wanting to part ways with us under those circumstances. Here at Brinks, we value each and every one of our customers and we would love to opportunity to discuss this matter further. If you could please send me a direct message with your account information, I will be sure to reach out to you directly. –Jacob b

May. 31st, 2018

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Johnny B. Bay City, TX

Very courteous, knowledgeable, the price for what I got was amazing. I had a smoke alarm sound off, the monitoring was so quick, the response time was less than 5 seconds. They were calling me to. See if we werd alright. Very impressive. The installation was simple. I am happy I changed from ADT!!!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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M Lopez Aurora, CO

David in Philly was more than helpful getting us set up for a vacation setting. He was very kind and professional and very pleasant to speak with, This type of customer service is why I have Protect America... If you have to call in please ask for David...

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Miranda Kirbyville, TX

Very prompt in getting our system to us. Also while installing the tech was very patient and knowledgable with setting the system up. System is very easy to operate and my 7 year old granddaughter is the one who always wants to arm and disarm the system.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jund Killeen, TX

Just recently called for prices so I could compare. The gentleman I spoke to was great. However I don't like the pressure they try to put on you to get their system. It's a 3 year commitment, when I told them I wanted to discuss with my husband as well as compare their system with other systems, I'm told that the only way to get the prices we discussed was to commit now during the 1st call. Hello??? It's like a threat. Not wanting people to make a good choice that suits there budget or to be able to compare what other companies offer. But to make a quick decision. If the company truly stood behind how great they were they wouldn't fear you shopping around before commiting to a 3 year commitment. If so choose this company and call back and I am not honored the prices we 1st discussed, I'll be back and re-rate this company and go with another company. If they do honor it, Ill come back and re-rate as well.

6 years ago

Reply from Brinks Home Security

Hi Jund,

Thanks for taking the time to leave us feedback on your experience. As part of our efforts to reward our new customers we do introduce time sensitive offers. Please feel free to direct message us and we can get you set up with the right security plan for you.

Thanks!

-Adam

Feb. 12th, 2018

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G Purpura Las Vegas, NV

I have had nothing but positive experiences using MONI Smart Security. Installation, equipment, and Customer service has been on point and exceeded our expectations. Not sure if the issues stated in other reviews was overall or regional, but the service received in Las Vegas has been stellar to date.

6 years ago

Reply from Brinks Home Security

G, Seeing how pleased our customers are means everything to us here at MONI. We thank you for sharing your satisfaction with us, and for being a valued customer of ours. - Theresa T.

Feb. 5th, 2018

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Daniel Witt Paris, TX

Thanks for letting me express the relief I have with the package that Protect America gave me. I am much less worried about my House when I leave town. Because I know that my place is well protected. I'm very happy with the service I have received.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous

Super easy to work with. Fast service. Rescheduled multiple times and they were very accommodating. I was intimidated when I opened the package because I would be installing myself but my guide did a great job explaining everything and it was easy, fast, and straightforward.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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CW3 Retired Mark Aucker Edgewood, NM

We have had the system in place only a few weeks but are very pleased with the assistance we have received to this point. There is no price that can be placed on peace of mind knowing we have another layer of protection for the family. Thank you Mom 9

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Pam New London, NH

I had just finished the email inquiry when the phone rang. The agent was courteous and provided me with good information. They followed up the next week and will check back next month. If they are as responsive to an alert as they are to an inquiry, no worries.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Jacksonville Beach, FL

I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Aaron is a born salesman. He made me an offer that I couldn't refuse. All the equipment arrived in a couple of days & the lovely lady who walked me through the set up has the patience of Job.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Rob Hayes Airway Heights, WA'

They had High ratings from the review sites that I looked at.However after seeing the reviews for the mobile app this company was using, the number of recent and poor reviews was greater than the positive reviews by a large margin. This is why I decided not to use them at this time. However all other interactions with this company was extremely positive.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Ericka Thomas

I had quite a few issues with my system and gave Moni a quick call and they were able to help me and walk me through trouble shooting my system, so that I wouldn’t have to waste a day of vacation. I love my security system and the company too!

7 years ago

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Rob Zimmer Wausau, WI

I have been a customer for 1 year. Customer service people are excellent and very knowledgeable. They help you and then follow up in a day or so to assure that you do not have a continued issue. I had one alarm activation and notification was quick and thorough. The equipment is easy to use and robust. The Alarm.com app for the phone works great and the panel provides arming flexibility for a variety of needs. I would recommend this service and was surprised that it was not rated higher.

7 years ago

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Wendell George Portland, OR

We've been happy with their basic plan - sign, two doors covered, two rooms with motion detectors, one smoke detector, two keychain remotes and a control unit @$19.95 per mo., self installed with tech telephone help, one year agreement. We own the equipment, which was not all that expensive. They provided help with application paperwork for our local police department and have otherwise given us good customer service.

7 years ago

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Anonymous Las Vegas, NV

The service has been excellent. I really value the security and ability to watch my home when I am away. In comparison to the other systems Moni is most user friendly. I have not experienced any customer service calls or billing issues, so I can not review on those departments.

7 years ago

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DanDavidson Glendale, AZ

AWESOMELY affordable. Been around much longer than their DIY competitors. Sales and install are very knowledgeable. Well rated on several alarm company sites. Only downfall is you're tied into a 3yr contract and customer service can take 30min to answer the phone...being on hold. Which is why i request a call back and i don't lose my place in line.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Linda Taylor

I have been a customer of Moni since 1997. I called with a billing issue and spoke with an agent named Arnold. He was great. He was very cooperative, patient, knowledgeable and very helpful. I was pleased with the ease it was having this issue resolved. I couldn't have asked for a better agent than Arnold.

7 years ago

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Richard Quint Seattle, WA

So far so good, had the service @ 9 years now. The only problem I've had is on the rare occasion (three times, I think) that I've had to have them come out to fix something they've tried to tell me it was gonna be "a couple weeks" before they could get somebody out there. Sorry folks - this is a burglar alarm system. Burglars don't take time off! Should be NEXT DAY SERVICE - at the latest! Guess the salesman lied when he said they'd be out "immediately" for repairs. Had one tech that was a flake that seem to know what he was doing, but the next guy fixed his mistakes a few days later.

7 years ago

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Barbara Braun

I have had great customer service during the process of purchasing and having my home alarm system installed. Everyone involved was friendly, informative and competent. People came when promised and even cleaned up after themselves.

7 years ago

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Kathy W Knoxville, TN

Very happy with my alarm system. Anytime I called customer service they were always pleasant and able to assist me. I did have a couple of false alarms because I forgot to disarm and their response time was almost immediately. Highly Recommend.

7 years ago

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Amy

We recently had a MONI Security system installed in our home. The process was smooth. Our representative answered all our questions and put any of our worries at ease. We could not have been happier with the install. The service has been spot on so far. We've had a few instances where we forgot we had the system on and set off the alarm. Response was great. We are very pleased.

7 years ago

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Robert Hall

Excellent process, they were there when they said they would be. Installed the system, expertly installed, knowledgeable installer, walked us though how to use the system and how to get the best from its processing system. Could not be happier with Moni.

7 years ago

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William M McLean

The delivery was on time, customer service walked me through on testing after I installed the units which was very easy.The Chat service was great, they solved my problem with just texting back and forth, stepped me through the process of resetting the system to allow my information to be correct on my app on my phone. Great customer service.

7 years ago

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Adam “byte-your-bytes” Green Silverdale, WA

When I was shopping around for security systems I was drowning in a sea of so many competitors. when I called live watch sales they seemed more interested in finding a solution and making me feel comfortable then selling anything. That was a breath of fresh air in itself. What I didn't expect was my experience getting better. when I called to set up the unit, the operator really did a great job making sure I felt comfortable using the unit. it was hands down the best customer service experience I have maybe ever had. Thanks, LiveWatch for making me feel human.

7 years ago

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Brian Smith Lexington, KY

I can't say enough how professional and helpful the team at LiveWatch has been when I've needed to contact them! LiveWatch delivers a very reasonable and quality product that meets my satisfaction when it comes to the performance and monitoring of my home security system!

7 years ago

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Daniel Brooker Elmendorf, TX

The sale price for the equipment was really a good price already then they through in more products for free. The products and set up are awesome me and the family really like how everything works and we are very pleased with the customer service as well. The monthly monitoring price is outstanding

7 years ago

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Leo P

Responsive and low wait time if you need to call them, HOWEVER, because I have a cat, it triggered the motion sensor. they called me and let me know that the motion sensor was tripped so I had them call my local police dept. When I got home, the police haven't arrived yet (about 10 minutes after the call) so I decided to check the doors and windows and everything looks fine nothing out of place. Since the police haven't yet shown up there was no longer a need for them. I called the monitoring center so they could let the police know that they no longer needed to come out. The monitoring center, who calls the police dept. is UNABLE to call the police back to let them know that everything is Ok and that they don't need to come out here. This is a problem because when the Police come to an alarm and it's a false alarm like this was, they charge us $100 just to come out. I feel like the monitoring center since they can dispatch the police, should be able to call them back and ask them to cancel the call so we don't get charged for a false alarm.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Daniel Engel Washington, DC

Moni offers great customer service and a great product. I've been with them for several months now I've been contacted by both the installers and Moni themselves to make sure everything is working and if I had any questions or concerns. I would highly recommend this company because I feel like a customer and not just a number on a list.

7 years ago

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Kanyin Esther

Brinks is the best home security with best professional installers with brinks security camera I can watch over my house whenever I’m on business trip what I like the most is that I can do all this thing through the brinks mobile app

9 months ago

Reply from Brinks Home Security

Kanyin Esther, we strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 25th, 2024

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Kevin Ortiz

I’ve been with this company twice. Both of them have been alarm packages under contracts. The three-year contract length is a little extensive and very hard to get out of. The customer service is not up to par with the expectations of such a name recognize company. They are subsidizing work to smaller companies, and not knowing that their brand is being affected by poor customer service experience, that what you would expect from Brinks.

1 year ago

Reply from Brinks Home Security

Kevin Ortiz,- Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea

May. 26th, 2023

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Sarah Biondo Mesa, AZ

I’ve used Brinks Home security for many years and we have the thermostat system so the security system also allows us to control the thermostat from the app or the control pad on the wall, which is really convenient. We also have the doorbell security camera, exterior cameras and interior cameras, which we can view from our phones as well! I’ve had a good experience with all of our installs and I think the price is reasonable and we’re happy with our terms and conditions

2 years ago Edited May 16, 2022

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 10th, 2022

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Verified Customer

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Nate Igielinski

Too expensive per month and after they took over our 5-year contract with another company Brinks has only increased the cost and did not honor the original 5-year contact per month cost. Unless Brinks can give me a reason to stay, I will drop Brinks after our 5-year contact is complete.

4 years ago

Reply from Brinks Home Security

Nate, thank you for leaving us this honest feedback. At Brinks Home Security we care about your satisfaction and we want to make sure that you get the best deals. I was not able to locate your account. we will gladly appreciate it if you can send us en email to Socialmedia@brinkshome.com with your account information. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Rodriguez Denver, CO

I feel really secure at night. Some of my sensors are falling off and I'm still waiting to hear back from customer service on something.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to assist you with your sensors. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance once we verify your customer information.

May. 6th, 2020

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Verified Customer

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Lamb

I went with Protect America because they seemed to be reiable, their pricing was okay, and they had good ratings. Easy to install and easy to use.

4 years ago

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Verified Customer

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Collins Hesperia, CA

Everybody was very nice, their professional service was quick. I like their security features, but I would like more decals and more stickers.

4 years ago

Reply from Brinks Home Security

Hi Collins, Thank you for the review! To better assist you with getting a hold of more decals and stickers, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Rezabala Hubert, NC

I've been able to get all the answerst that I need every time I call the reps. It's simple to operate.

4 years ago

Reply from Brinks Home Security

Hi Rezabala, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Shomilak Caldwell, NJ

It's easy to install and easy to use. But they should offer installation of the camera by their own technician.

4 years ago

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Verified Customer

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Angelchik Mooresville, NC

Good start-up cost. Equipment works well and it's easy to install. They answer questions quickly and they're very thorough.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Jeremy

The security system works really and it also looks really nice! Also got all the equipment for free. Great company!

4 years ago

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Verified Customer

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Veronica Taylor

Very friendly and responsible sales and customer service. Easy to install,awesome equipment, excellent price.

4 years ago

Reply from Brinks Home Security

Hi Veronica, We’re happy to hear about your positive experience. Please reach back out if you have any questions about your system.

Apr. 8th, 2020

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Verified Customer

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Jack

New to system. So far so good. Equipment was easy to install. Set up technician waqs pleasant, knowledeable and efficient

4 years ago

Reply from Brinks Home Security

Hi Jack, Thank you for the review. We’re happy to hear the equipment was easy for you to install. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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anonymous Berlin Center, OH

They did a very good job on explaining. It's very easy to set up and it does work well. I haven't had any problems with it.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Felicia S

Great affordable system. Love that each door and window monitored is named according to the location.Gives me peace

4 years ago

Reply from Brinks Home Security

Hi Felicia, We're happy to hear about your positive experience. Please let us know if we can help answer any other questions regarding your system.

Mar. 16th, 2020

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Verified Customer

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Anonymous Show Low, AZ

They did a very good job of explain and getting the stuff here promptly. Knowing the home is protested when we go away is the best thing.

4 years ago

Reply from Brinks Home Security

Hi there, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Jerome Indianapolis, IN

I like the deal they were giving. Everything works its part, I like the distances from the windows and doors.

4 years ago

Reply from Brinks Home Security

Hi Jerome, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 10th, 2020

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Verified Customer

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Stevie Pembroke, GA

It's quick and easy to install. I am having problems with the smoke fire alarm and they could have better customer service.

4 years ago

Reply from Brinks Home Security

Hi Stevie, Thank you for the review. To answer any questions you might have about your smoke alarm, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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John Sun City Center, FL

I didn't receive everything I was promised and I don't think I'm happy with it. Not all the equipment is working properly and I didn't get all of it I was supposed to get.

4 years ago

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Verified Customer

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Alfredo Souza Fort Worth, TX

Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.

4 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Alfredo, We appreciate your feedback. To improve your experience as a customer, we’ll be happy to set up a callback with one of our Installation experts. Please reply via “Private Response” with the name and address associated with the account. A member of the Installation team will reach out to you once we verify you as a customer.

Feb. 25th, 2020

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Verified Customer

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David Schmidt

Professional, Transparent, Effective, Knowledgeable, Helpful, Friendly, Fun, Accessible, Excellent Value

4 years ago

Reply from Brinks Home Security

Hi David, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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