Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Charles

I think you should face a tech., in the area to put the system together. Your people just put it on the back burner. They said, read the directions for the house camera, the front door and the front door camera. I think that's Bs. You need to do better''

5 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Denise Houston, TX

When the alarm goes off, they call very quickly. I have a couple broken sensors that need replacing.

5 years ago

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Verified Customer

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Scotty

I would recommend that people use Protect America. The service is reliable, and the equipment is good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

Whenever the alarm goes off, they stay on the line to ensure that we are ok. I think the service is great.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Ellen Mount Enterprise, TX

Best thing about Protect America is the ease. We have had no problems and like the way their installation works

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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William Ontario, CA

Customer service responds to questions quickly. The equipment covers all points of entrance to our home.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Star Staten Island, NY

The people at Protect Americaare fast and professional and I have never had any issues with the equipment.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ron Belleville, MI

So far I have been very happy with and it seems to be working very well. For the money, it seems good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Avon, IN

They have great customer service. They are very easy to get a hold of. The system always works and is easy to use.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Culver Meadville, PA

It is good quality, easy to install, and economical. Their customer service is easy to talk and like the simplicity of it all.

5 years ago

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Verified Customer

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Lydia Boca Raton, FL

It is easy to use, it is an instrument that anybody could understand it. I haven't had any problems with it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Stephen Mobile, AL

I like the self-installation and that it is wireless. I wish they had lower costs. Their customer support is knowledgeable, cooperative, and timely.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Arley, AL

I wish customer service followed up on the service more. The service works very well, but I have had a couple issues with it. I will have to get it working better.

5 years ago

Reply from Brinks Home Security

Hey Ray - Thank you for taking the time to leave your insights. Could you please reply via 'private response' with the full name and address associated with your account? Once you reply with said information, a team member will reach out to you to work through any issues you may encounter. Thank you and we look forward to connecting.

Apr. 23rd, 2019

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Verified Customer

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Jean Faribault, MN

Their product best fits our needs. Customer service is responsive and successfully guided us through installation. They are very user friendly.

5 years ago

Reply from Brinks Home Security

Hey Jean - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kenneth Preston, MO

If I make a phone call, they are there to take care of it. The price for the service is very reasonable.

5 years ago

Reply from Brinks Home Security

Hey Kenneth - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Rex Tomball, TX

The security system has really given me peace of mind. I have had a great experience and it is really easy to install.

5 years ago

Reply from Brinks Home Security

Hey Rex - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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James San Antonio, TX

The alarm system was pretty easy to install and they even helped me do it. It is easy to use. Video surveillance was never really offered to me.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Karanpreet Riverside, CA

When we call them, they are picking up the phone early and clear all of our doubts. The equipment is very good.

5 years ago

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Verified Customer

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Brian Crown Point, IN

Somebody always answers. Everything was great. The equipment is working well and the set up was easy.

5 years ago

Reply from Brinks Home Security

Hey Brian - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Dorita Lawrenceburg, KY

They wouldn't be in my house if I didn't trust them. They hace good quality equipment for a good price.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Palm Springs, CA

A friend recommended Protect America to me. Their protection makes you feel safe and the equipment is a good quality.

5 years ago

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Verified Customer

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Jeff Tucson, AZ

I haven't had any interaction with them since I first got the account and that was a good experience.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vickie M. Habersham

I like the fact that I'm always notified of any activity with the armed/disarmed by email of the system.

5 years ago

Reply from Brinks Home Security

Appreciate the kudos! Please do not hesitate to reach out with any future questions you may have regarding your devices or service.

Mar. 24th, 2019

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Verified Customer

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Natalia Omaha, NE

Their representative had good communication with me. The control panel is good and easy to use. Setting up the system too long.

5 years ago

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Verified Customer

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Mirna Houston, TX

The customer service was very knowledgeable of their services. I would like the system to be a little more tech savvy.

5 years ago

Reply from Brinks Home Security

Hello Mirna - Thank you for the positive remarks. If I may inquire, how could we improve our system so that it is more "tech savvy"? Would greatly appreciate any and all feedback on the matter. Thank you again for the kind words.

Mar. 26th, 2019

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Verified Customer

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Cynthia Fletcher Cary, NC

Very professional, great customer service. Great staff to hook up equipment, fair monthly price, would recommend

5 years ago

Reply from Brinks Home Security

Thank you, Cynthia!

Apr. 8th, 2019

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Verified Customer

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Karol Constantine, MI

I set my alarm the other day but forgot to put in my disarm code and the police showed up in 11 minutes. It's a very accurate product.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Debbie Lincoln, NE

The devices were very easy to install, and is easy to use. Their monthly prices are very competitive.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Lora Chocowinity, NC

The pieces above the door keep falling down and the cameras weren't working with my internet. The price is pretty reasonable.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tania Ft. Pierce, FL

Not all of the sensors worked when I got the device in the mail. Customer service seems very available. You don't have to wait long to reach someone.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ashley Rochester, NY

They are very responsive. Everyone at Protect America is attentive to my needs. I like the ease of use, and the quick self installation.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nataya Menomonie, WI

The person I talked to was very helpful and really nice. Everything worked out really well and it makes me feel safer.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Juliana Lexington, KY

It was easy to set up and the set up phone call customer service provider was incredibly patient and helpful.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Good customer service and fast response. Every time my alarm goes off someone calls my phone or husband right away

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jennifer D

Great response time to a false alarm. Customer service was very thorough in the set up process as well.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Silver

Honestly it's pointless. You are supposed to do a monthly check, they don't contact you to see if you are ready. Three year contract is because they know you'd go somewhere else.

5 years ago

Reply from Brinks Home Security

Hey Silver, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking for ways to improve our service through valuable customer insight. Thank you and if you’d like, feel free to send us a DM us if you need any assistance with anything.

Jan. 11th, 2019

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Verified Customer

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Ed Santa Fe, NM

It is affordable. I don't see anything exceptional about it. They could have better follow up. They were great with the sales, they were great for follow up on install.

5 years ago

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Verified Customer

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Emilie Plattsburg, MO

They are prompt with their response. The best part is I can act from my phone and I don't have to call.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Tom Skiatook, OK

They were patient enough to help me get it all set up. It's easy to hook up. I feel secure. I'd recommend them.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathy Indianapolis, IN

A friend referred me to them. It was easy to install and so far it's durable. They tried to give me a better price.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Melanie Nashville, TN

They're really helpful and everything works right. The best thing is you can use your cellphone in it.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Tim Ranchester, WY

I found them in a phone book. I feel safer. They've been really helpful. The equipment is a little difficult.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Chelsea Dayton, OH

Everything works pretty good. I like the app. I haven't been using customer service too much, but when I do it's good.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vance Victorville, CA

They are a good company and they have good service. Something that could improve is letting customers know about the contract.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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George Garneau

Reliability, convenience, fair price, are the things that stand out with my experience with Protect America.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Auzenne San Antonio, TX

For one it'''s a self installed system and they want to charge you as if they are a full service company. Secondly you have to apply for and pay for your own alarm permit. Lastly, if you want to cancel your service you have to pay whatever your remaining balance is for the duration of your contract.

5 years ago

Reply from Brinks Home Security

Hey Karen, thank you for taking the time to leave us feedback on your experience. While we are a self- install security company, all of our equipment is preconfigured by our security experts to match your unique specifications. It comes ready to use right out of the box, so installing is generally only a matter of affixing it in place. If you’d like, please feel free to DM us with some additional details so that we may assist you with this. Thanks and please let us know if you have any other questions!

Dec. 5th, 2018

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Verified Customer

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Tammy Carter Vinton, VA

If you log into the camera it stops recording. Therefore I didn't get the footage of someone breaking into my garage. Also, the equipment will just stop working requiring me to call in to get them to reset it.

5 years ago

Reply from Brinks Home Security

Hey Tammy, we appreciate you taking the time to leave us feedback on your experience. At Protect America we want to resolve any issues our customers might be having with their equipment. If you’d like, could you DM us with some additional details so that we can get you some help with these issues? Thanks and please let us know if you have any questions or additional concerns!

Nov. 29th, 2018

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Verified Customer

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Wesley Argenta, IL

I was drawn towards Protect America because of the price that was offered. The device was easy to install.

5 years ago

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Verified Customer

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Rosamonda Longview, TX

Customer service is always available to stop any problems that I have and walk me through the service.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jill Hollidaysburg, PA

I like that the system is wireless. Whenever we have problems, we are able to call and right away get an answer.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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