Brinks Home Security Logo

Brinks Home Security

check_circleVerified

star star star star_half star_border
3,788 User Reviews

7.6

Overall Score

Brinks Home Security has been a recognized name in home security for decades. Brinks Home Security is one of the world's largest home security companies in the U.S., having more than 1 million customers. Brinks Home takes pride in its patented ASAPer security technology, which is a mobile platform that allows you to connect with your loved ones fast and efficiently in the case of an emergency. Brink's security monitoring starts at $39 per month

Some highlights of Brinks Home Security company include a 30-day return policy, a no-contract security option, a two-year equipment warranty, and home automation technology. After a brief rebranding to Broadview Security, the Brinks Home name has returned after a merging of MONI Smart Security and LiveWatch. Read Brinks Home Security reviews below to see what customers have to say about the home security provider. 

thumb_up

The Good

  • 30-Day Return Policy
  • Referral Program
  • Crash & Smash Protection
  • Brinks Home Security App
  • Home Automation
  • 2-Year Equipment Warranty
  • DIY Installation Option
  • Brinks Home Security Equipment
  • Various Home Security Plans
  • Financing Options
  • Brinks Home Security Cost

30-Day Return Policy 

Brinks Home Security offers a no-hassle, 30-day return policy for equipment. Many home security system providers don't offer any type of return policy. This can provide peace of mind to homeowners who want a trial run of Brinks Home Security before fully committing. 

Referral Program

Brinks Home Security offers you and a friend two free months of alarm monitoring when your friend signs up and activates their Brinks Home Security system. You can get two free months of alarm monitoring for every friend you refer to Brinks Home. 

Crash & Smash Protection

Crash & Smash Protection means your alarm system will still send an emergency signal through the cloud, even if a burglar destroys the base unit. The security system perpetually monitors your home for a break-in, and if a sensor is triggered, it immediately begins a countdown on an external memory source away from your home. You can disarm the countdown from your mobile app, but if you don't, the system interprets it as a crash and smash break-in and notifies the authorities.

Brinks Home Security App

The Brinks Home Security app allows homeowners to monitor and access their Brinks Home security system and smart home features remotely via their smart device. Users can arm or disarm their security alarm system, lock or unlock doors, access the live feed from the video doorbell, and more. Customers should note that the app is only compatible with Alarm.com monitoring service plans.

Home Automation

Brinks Home Security features the following z-wave technology home automation capabilities and tools:

  • LiveVoice Assist
  • Mobile app control
  • Live video streaming
  • Cloud video storage
  • Doorbell camera
  • Smart door locks
  • Flood sensors

Smartphone control and basic home automation tools are available on all Brinks Home Security alarm systems.

2-Year Equipment Warranty

Brinks Home Security offers a two-year warranty for all of its products, regardless of your chosen home security equipment pack. If anything in your security system breaks or malfunctions within the first two years of use, Brinks Home will replace the equipment for free. This can provide peace of mind to customers knowing they won't have to cover replacement fees if something goes wrong. This also shows Brinks Home Security is confident in its products and doesn't expect there to be malfunctions or issues with equipment. 

DIY Installation Option

The Brinks Home alarm system is simple and easy to install, allowing you to set up the system yourself if you desire. They also have professional installation for those who would prefer to contact customer service and have a Brinks Home Security expert set up the system. 

Brinks Home Security Equipment

Brinks Home Security has a variety of high-tech equipment that is available as part of specific security packages as well as individually. 

  • Smart Home Hub — Compatible with Amazon Alexa, Z-Wave, and other home automation devices, the Smart Home Hub includes a wall mount and a table-top stand. It has a high-quality touch screen and includes a removable micro SD card slot for storage. With Z-Wave compatibility, you can have up to 80 lights, 6 locks, 6 thermostats, 6 garage doors, and 21 miscellaneous Z-Wave devices. The Smart Home Hub is also equipped with a 85dB Piezo siren and when the alarm sounds, it is sent to Brinks Home Security's monitoring center through a secure LTE cellular signal. The control panel also encrypts all sensor signals, which means it's hacker-proof.  
  • Wireless Door Sensor — Fully functional up to 200 feet from the control panel, you can place wireless sensors at points of entry within your home. They are lightweight and are easily installed with double-sided adhesive tape. 
  • Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The battery life lasts up to three to five years. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption. The motion sensor is also pet-safe, so you don't have to worry about pets less than 40 pounds setting of the sensor. 
  • Brinks Home Security App — Compatible on iOS and Android devices, the Brinks Home app allows you to control your home security system remotely. You can manage your door locks, lights, security cameras, and thermostats with ease. This also includes seeing a live video feed of your cameras. With your two-way voice doorbell camera, you can not only see what's happening around your home, but you can also use the app to talk through the camera to your family or other visitors. Lastly, the app gives you instant notifications straight to your smartphone anytime anything noteworthy happens with your home security. 
  • Add ons — Thermostats, door locks, indoor cameras, and outdoor cameras are also available individually or as part of the more advanced Brinks Home Security packages. 

Various Home Security Packages

Brinks Home Security has three main security and smart home package options that allow customers to select the best home security system for them. All packages include 24/7 professional monitoring, and you can try any of them for 30 days and decide if it's right for you. Each package also comes with a two-year warranty and works with wifi and 4G LTE networks. Systems also come with a backup battery in the event of a power outage. Your package is shipped directly to your home and you can install any of the three security packages yourself or you can pay for installation. For the Smart Security Ultimate package, professional installation is included in the cost. 

Smart Security Essential

The Smart Security Essential package is best for consumers who have basic home security needs and want simple DIY installation. Monitoring is $39 per month, equipment costs, $199.

  • IQ 2.0 Control Panel
  • Wireless motion sensor
  • Two wireless door sensors
  • Yard sign and stickers

Smart Security Complete

The Smart Security Complete package is ideal for customers who want 24/7 live video feed straight to their smartphone. This package includes an additional motion sensor and door sensor as well as an indoor camera. Monitoring is $39 per month, equipment costs, $349. 

  • IQ 2.0 Control Panel
  • Two wireless motion sensors
  • Three wireless door sensors
  • Yard sign and stickers
  • Indoor camera with night vision

Smart Security Ultimate

A more advanced package, the Smart Security Ultimate includes professional installation. This package comes with an outdoor camera as well as a video doorbell camera. Monitoring is $39 per month, equipment costs, $1,099.

  • Brinks Home Touch
  • SkyBell Slim Line Video Doorbell Camera
  • Two wireless motion sensors
  • Three wireless door sensors
  • Brinks Home Outdoor Camera
  • Yard sign and stickers
  • Professional installation

Financing Options

Brinks Home Security cost is flexible, as the company offers GreenSky financing for its Home Complete packages. All details for financing are below:

Home Complete with GreenSky financing

  • Kit will be offered at $0 down 
  • $29.00 per month for monitoring service
  • $11.08 per month at 0% APR for 36 months
    • Monitoring fee + GreenSky payment = $40.08 per month
  • 50% off all add-on products (eligible for financing, *monthly GreenSky payment subject to increase)

Brinks Home Security Cost

Brinks Home Security cost starts at $29 per month for 24/7 professional monitoring. That is relatively low for home security packages. Note that Brinks Home Security pricing also includes a $399 upfront fee and a 36-month contract. However, upfront fees and contracts are common within the industry.

Visit Site

thumb_down

The Bad

  • Landline & Cellular Monitoring Not Available
  • 36-Month Contract with Certain Packages

Landline Monitoring Not Available

Brinks Home Security only offers wireless/broadband monitoring. No landline monitoring is available; however, many home security customers prefer wireless monitoring, especially over landline monitoring, as it is more flexible and simpler to install with no wires. 

36-Month Contract with Certain Packages

A drawback to Brinks Home Security is the 36-month contract. However, it's somewhat common within the home security industry to have a lengthy contract. Brinks Home Security pricing is also customizable as the company has financing options and various home security packages to choose from. 

There is also a month-to-month option if you choose Brinks Home Security's Nest Secure Package. This can provide peace of mind to customers who do not want to sign a lengthy contract.

gavel

The Bottom Line

Brinks Home Security is an established name in the home security industry. Though the company has been under the radar for several years, the recent rebranding and merger of MONI Smart Security and LiveWatch security speak positively to the company's quality. Brink's security is equipped with basic equipment options as well as advanced home automation options, giving homeowners ample amounts of security options.

With its reputable reputation, we definitely recommend considering Brinks Home Security as your security provider. With a 30-day return policy, a variety of security packages, and a no-contract option, Brinks Home Security cost is affordable, and the security solution is definitely worth looking into. Read Brinks Home Security reviews below to see what customers have to say about the home security company. See what customers have to say about customer service, equipment quality, pricing, and more. 

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Brinks Home Security below.

1-(855) 626-4827

Star Rating

3.9

star star star star_half star_border

3,788 Reviews

Review Breakdown

5 grade

51%

4 grade

20%

3 grade

7%

2 grade

5%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
star star_border star_border star_border star_border

km Los Angeles, CA

My mother's house has been sold for 2 years and they've been automatically deducting $50 every 2 months despite the account being cancelled and without an active police permit. I was on hold for 30 minutes before being told that I would have to call back on the same number the next day because the no one was available in the accounts department and because the so-called customer service department is only an in-bound call facility, they can't forward my complaint to anyone with any authority to call me back or give me a direct number to call without waiting. Can't imagine what would happen if there was ever a real emergency if they continue to bill even absent a police permit and don't have authority to call anyone. Luckily my HOA has private security, but if ever I needed another home security company, this experience has demonstrated that Brinks would be my absolute last call.

3 days ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, thank you so much for letting us know about the issues that you are having. We would like to look into this matter further. I was not able to locate your account, if you can please send us an email at [email protected] we would gladly appreciate it. - Daniela S.

Apr. 9th, 2021

star star star star star

Teresa N. Abston Conway, SC

Great service. Good at calling, if the alarm goes off.

1 week ago

Brinks Home Security Logo

Reply from Brinks Home Security

Teresa, your feedback means a lot to us. Thank you for letting us know about your experience. We aim for experiences like this. Let us know if you need anything else. - Daniela S.

Mar. 31st, 2021

star star_border star_border star_border star_border

P & B Johnson Eugene, OR

The first year things were ok. Every since its a very glitchy system - always having issues. It takes forever to get anyone on the phone to assist you or to have someone come out to your home to fix the problem. Complete waste of time and money.

2 weeks ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, we are sorry to hear about the issues that you are having. At Brinks Home we never mean to make any request a difficult one. With that being said, we would like to look into this matter further. I was not able to locate your account with us. If you can please send us an email at [email protected] we would gladly appreciate it. - Daniela S.

Mar. 24th, 2021

star star star_border star_border star_border

Bruce , GA

Promises not kept- Contracted for $41.99/month continues billing for $48.99/month Contracted for 2 cameras and video doorbell- recieved only video doorbell

3 weeks ago

Brinks Home Security Logo

Reply from Brinks Home Security

Bruce, we are sorry to hear about the issues with your account. We are sorry that you have not gotten the equipment promised and that your rate is fluctuating. At Brinks we never mean to make any request a difficult one and I would love to resolve this matter. I was not able to locate your account with us. If you can please send us an email at [email protected] with your account information would gladly appreciate it.- Daniela S.

Mar. 18th, 2021

star star_border star_border star_border star_border

Gwen Rivers ,

I AM OFFICIALLY CANCELLING my services with Brinks and it has NOT been 24 hrs. I asked the service rep who's name was Tyson, if Brinks provided services that were not on a contract!!!!! I made it very clear that I was interested in not being on a contract. I had to learn through the reviews that Brinks provides something called Nest; and that is month to month. I was not offered this plan. Extremely Disappointed !!!!!! What I do not appreciate is the untruthfulness of this company. Take my credit card off of your files and please send me my CANCELLATION FORMS JUST AS QUICK as you sent the other docs to me. The customer service email does not work!!!!

4 weeks ago

Brinks Home Security Logo

Reply from Brinks Home Security

Gwen, we are sorry to hear that you want to cancel your account with us. At Brinks Home we never mean to make any request a difficult one and we act with the upmost integrity. I was able to locate your account with us and I will be more than happy to reach out to resolve this matter. - Daniela S.

Mar. 18th, 2021

star star_border star_border star_border star_border

Andrew Allen Seattle, WA

Brinks is a customer service nightmare. You can ignore all the glowing reviews from those here who are happily using Brinks but haven't yet had to cancel the service. They don't yet know the brick wall they're headed toward. When the time comes for you to cancel the Brinks service (as it will for everyone), this is what you can look forward to: -- 1. First, you'll discover there is no option to cancel your service on the website or automated chat. -- 2. Next, you will see there's an option to enroll in autopay on the website, yet there is no option to turn OFF autopay on the website or chat. -- 3. Brinks will send no email notice before a payment is made—only after a payment has been processed. -- 4. The only way to cancel your service is with a phone call—prepare to wait 30-60 min for an answer. -- 5. That call then requires you to talk to their "Cancelation Department" which operates at reduced hours—call again later. -- 6. Once you get through, the "Cancelation Department" is actually a "Retention Department" so get ready for the strong sell on why you should remain a customer. -- 7. Then, you'll need to wait 2-3 days for them to send a simple email containing a "critical" document that "requires" your signature. Don't worry the sales agent will be unable to explain what's contained in the document. Note: there is a good chance you won't receive this email (as I didn't even though 4 increasingly desperate retention emails came through) which they will not resend unless you repeat steps 1-6. -- 8. Once you receive the "critical" document, it turns out to be yet another veiled retention tactic (no surprise) -- 9. Once signed and returned, it will then take 30 days to "process" said document ensuring you will pay an additional unnecessary month—with no mention of any of this in their Terms of Service. It's been 3 months, and I'm still working to get my service cancelled and funds refunded. I've seen bad customer service but Brinks is, hand down, the most predatory I've ever seen. It doesn't matter how good you are at what else you do if you can't treat your customers right when it's time to say goodbye. ---- UPDATE: Brinks replied with their stock response from "Daniela" (that I've received 4 times now) promising they'd happily reach out to resolve the issue. A week later, and still nothing.

1 month ago

Brinks Home Security Logo

Reply from Brinks Home Security

Andrew, we are sorry about your most recent experience with us. At Brinks Home our main goal is to provide the best customer service experience and we would never mean to make any request a difficult one. We would love to look into this matter further. I was able to locate your account with us and I will be more than happy to reach out to resolve this issue. - Daniela S.

Mar. 5th, 2021

star star_border star_border star_border star_border

Arthur B Columbia, SC

Absolute terrible experience with customer service and Brinks. First I was originally with another monitoring company before Brinks took over. In total, Brinks had 6 years with my account. While living at my residence, other companies had approached me about new technologies (cameras, automatic door locks, web interface capabilities, etc). Never received a call about any of these upgrades while being with Brinks. Also, each year I was with Brinks, my monthly rate kept going up with no added features from the company (I only have my service monitored for $50 per month). When I recently moved from this address, I was asked to sign a docu sign agreement to get out of my contract. The contract was very vague and it stated I would be subject to cancellation fee's and additional payments to possibly cancel. When I sent an email back to have them clearly define what these possible "fees" were going to be, of course crickets. No response from Brinks. I submitted my cancellation in December. (Also, I haven't lived in that residence since October) They did not process the cancellation until January 4th. So what do I recently find out? It takes 30 days to process cancellations so because they processed on the 4th of January I owed for both January and February because the 30 day time limit is based on when Brinks processed my cancellation. Oh, an an additional kicker was they went up on the monthly for 2021. So I owe 2 months at the increased rate. When talking to customer service and asking if I could speak to a supervisor (I had already went through customer service on my prior calls in December and January with no resolution), the rep told me that there was no supervisor on hand. I had to demand that a supervisor (when available) call me back which I seriously doubt will happen. I find it truly amazing that companies like this that can't act professional from beginning to end wonder why they can't retain customers. I have taken surveys for them so they can improve their company but it really doesn't matter if they don't do anything with the information. The one good thing about the internet these days is that it allows a platform for customers to relay their experiences both good and bad so consumers can make an informed decision. I also happen to give great reviews when I feel like companies go beyond to make their customers happy. I truly appreciate when people take the time to communicate their experiences so consumers can make the best choices to the companies that offer their services out there. Its not hard Brinks. The more positive reviews you receive the better your products and service sells. It only takes the company to realize that if you treat your customers well all the time and not some of the time, then people will be highly respective of your company. Update- 2/11 - was contacted by Brinks immediately from CS to contact them regarding not finding my information. I sent email that same day with all my contact info for the address in my posting. No return to email. Sent a follow up about asking for an update on my issue. No response again. Just making everyone aware that the response to my post was immediate to reach out and help me but no further action was taken after that. Just a response so the viewers could see they responded to my post quickly but did nothing to follow up and resolve this issue for me. Don't be fooled!

2 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Arthur, we are sorry to hear about all the inconvenience on your account. At Brinks Home Security we always up with the upmost integrity. With that being said, we would like investigate this matter further. I was not able to locate you account. If you can please send us an email at [email protected] with your account information so we can further assist. - Daniela S.

Jan. 19th, 2021

star star_border star_border star_border star_border

Terekah Najuwan ,

I was with Protect America, It was a month to month base payment but when they sold it to Brinks Home Security, they locked me in to a contract that I didn't even sign and charging me for as long as they want. I never agreed to a year contract and now I can't get out of it.

2 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Terekah, we are sorry to hear about this inconvenience. At Brinks Home Security, we never mean to make any request a difficult one. Please know that we act with the upmost integrity. With that being said, we would like to look into this matter further. I was able to locate your account with us and I would be happy to reach out. -Daniela S.

Jan. 15th, 2021

star star star star star

Ashley H Jeffersonville, IN

We had your system installed in our home on 7 Dec 21. The tech you sent us was amazing. What a polite and professional young man. My husband and I are older and he was so kind and explained all of our questions sometimes over and over again😊. His name is Carlos N. His customer skills are 5 star for sure and so are his work ethics. You don't find many like him out there anymore! I would like to see that he gets awarded for his hard work if your company provides these perks. He is a true gem in your company. Hopefully a promotion is in his future, he deserves one!

3 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Ashley, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. Here at Brinks Home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and that we were able to provide you will a great on your monthly monitoring payment. Feel free to reach out to us at any time! - Daniela S.

Jan. 11th, 2021

star star_border star_border star_border star_border

Shonda D Danville, AL

Brinks took over my other security system. Since than it has all went down hill. They said I would be able to move it free of charge when I moved. Well I moved and than they tried to make me pay for my old address and didn't want to change it to my new address. I told them I would not pay for someone else to have a security system! I finally got them to switch it , but than they started billing me in someone else's name, so no I did not activate at my new address, again I am not paying for someone else's account! They tried to make me sign a new contract, I asked why in the world would I sign a new. Contract I have already fulfilled mine. He said to have it back in my name I would have to sign a new contract. No! That is not my fault brinks started billing my account in someone else's name. I said forget it cancel it. He told me u would have to pay the balance of 69.99 and if I didn't do so every month will continue to go up. I again asked why would I pay for someone else's services when I didn't even receive any services. My family has been unprotected because of their mistakes and I'm suppose to pay for it! Why? And to top it off they can't even get my address right. Again why would I pay for services I am not receiving. I have tried since I moved in September 2020 to get this straight and still they can not. My daughter has been in the ICU and they say that is not their problem. Well no it isn't, but why add more stress onto anyone when you are thinking your family is safe at home protected while in the hospital?! Note they were not protected after all! They are still refusing to cancel my account and telling me they will send me to the credit bureau. They should see this is an easy lawsuit, since one your not billing me, some stranger, two you can't even get my address right. I want this canceled!

3 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Shonda, we are sorry to hear about your recent experience with us and we thank you for bringing this to our attention. At Brinks Home Security we aim to provide the best customer experience and I want to reassure you we are here to help. I was able to locate your account and will reach out to you. - Edwin Q.

Jan. 5th, 2021

star star_border star_border star_border star_border

Huong Cornelius, NC

They deserved to have a negative rating . We used to have time warner security which had an excellent services but once they sold their service to Brink. This Brinks company is so bad . They never contacted us when alarm’s battery was dead. They never called us back to check if we are ok when our alarms went off. When we contacted them for complaints, they said they are not able to help because they are from the sale department and transferred us to a number said that the office was closed ( only open from8-5). It is a horrible services. They are taking our money monthly and didn’t even monitor the service. I will report this company to better bureau business Don’t ever use this company.

3 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Huong, we are sorry to hear about your recent experience with us. I would like to take this opportunity to let you know that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. If you could please send me an email at [email protected] with your account information I would be more than happy to take a further look into this matter and reach out to you. - Edwin Q.

Jan. 4th, 2021

star star_border star_border star_border star_border

Lisa Nazzaro Port Saint Lucie, FL

My driveway camera went down and it took me 3 weeks to get an appointment with them to come fix it. On the day of the appointment they never showed up. When I called, they said they thought it was on "Saturday. " I know I didn't make it for Saturday because I was involved in a Holiday craft fair that day. I called back to try and reschedule, but they never called me back or tried to reschedule. When I finally got them on the phone, I told them I wanted out of my contract because I didn't trust them anymore. They offered to give me half price for the next 2 months and send a tech out. Seriously??? When you don't trust your security company what good is it? This is also the second piece of equipment that I had to have fixed in the first year. In the end, they made me buy out the last 16 months of my contract...over $600! Unbelievable.

3 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Lisa, we are sorry to hear that there are some confusions about your account. At Brink Home Security we strive to do better than we were the day before, and we want to rectify the situation. I have located your account with us and will investigate this matter, and then reach out to you to resolve any misunderstandings. – Daniela S.

Dec. 23rd, 2020

star star_border star_border star_border star_border

Jeff Clark Columbus, OH

My 88-yr-old mother and I called to cancel her Brinks service because she was moving into an elder care facility. After extended waits and lengthy info gathering, they finally told us cancellation had to be completed online. We did, and Mom moved away. Brinks then sent a letter saying they couldn't cancel because she had "only" paid 57 months of a 60 month contract! I called Brinks to straighten it out - no such luck, including with the supervisor. They insist on proof of residence from the elder home, and even then don't promise they'll cancel the last three $50/month. Yesterday I jumped through this fourth hoop and got a letter from her facility that I sent to Brinks. No response from Brinks. I don't believe the problem is just with the individuals I talked to. The experience of most everyone in online reviews is the same - Brinks' conscious policy is to drag cancellation out so they can squeeze the last dollars out of even long-time customers, including elderly ladies and their families who have a lot more to worry about than the grubby tactics of this corporation. I have to believe there are other security system services that are more honorable. Don't sign on with Brinks.

3 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Jeff, we are sorry to hear about your recent experience with us. I would like to take this opportunity to let you know that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. I want to reassure you we are here to assist and will reach out to you regarding this matter. -Edwin Q.

Dec. 23rd, 2020

star star_border star_border star_border star_border

Deborah ann Hart Memphis, TN

My system was acquired from Protect America some months ago by Brinks. Since that time I have had alarms which were not responded to by Brinks. The last alarm was on the 4th of December 2020 which could not be silenced at the little box Brinks supplied. Calls to customer service resulted in my being advised that the system in my home has not been tied into the monitoring system at the Brinks central office. This means that for all the time I have been paying for alarm response, I have been in unprotected because the Brinks Co. has not been monitoring my home. I got a bill for over $100.00 for what they have not provided. I will most certainly be seeking refunding of my payments and response as to why I should not bring suit for their placing my home and my family's safety at risk!

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Deborah, At Brinks Home Security we aim to provide the best customer experience, we are sorry to hear that this was not the case. We do take these matters seriously and I would be more than happy to look into this. I was not able to locate your account, if you could please send an email with your account information to [email protected] , I will reach out. -Edwin Q.

Dec. 11th, 2020

star star_border star_border star_border star_border

Chris Edwards Zionsville, IN

Cost is double listed value, at nearly $60 per month. Regular mistakes in billing result in additional fees you will be forced to call to correct, nearly monthly, even with automated billing. Technicians and customer service reps are competent but hamstrung.

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Chris, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our top priority and we thank you for bringing this to our attention. If you could please send me an email at [email protected] with your account information I would be more than happy to reach out. -Edwin Q.

Dec. 9th, 2020

star star_border star_border star_border star_border

Brian P Atlanta, GA

UPDATES: Adding insult to injury on the way out the door. - When you fill out your paperwork to confirm that you are cancelling your account (digitally sign), you are then put on a call list, where Brinks will get an Indian guy named bob to call you EVERY SINGLE DAY, saying that 'you need to complete your account closure, will you please hold for an account manager'. Well, considering I don't know bob and he is calling from an unknown number in the Texas area code, I am not going to hold and give my personal info to anyone. After the fourth or fifth time this happened, I hung up, and called the Brinks main number, got immediately put back through to the Loyalty department since my account is in closure status I guess, and just explained to them what was going on. They confirmed that no, I do not need to do anything else to close my account, and yes, I am on a call list, but they will remove me from it now. Gee, thanks... - You can't just close your account, it is put into a 'closure' state for 30 days from the time they get your paperwork back. And for those 30 days you are on a call list ^. You are also still paying for services during those 30 days, even if you have already physically disconnected your system and thrown it in the garbage. - Just for one last kick, they sent me a paper bill for my final statement saying they are giving me back $30ish of my final month's payment, cool, but there is a $2 paper statement fee on there...I have never received a single paper statement from them prior to this one. I did not ask for this paper statement, why am I paying you $2 for it?? Garbage company... I was originally a Power Home Technologies/MONI customer, before Brinks took over/bought out. Prior to Brinks involvement, I had no issues with my service at all. After Brinks took over, I had nothing BUT issues. - Price hikes every single year (up to $56/mo now) - Company will not disclose management code for the panel that I bought and paid for, so I can't do anything like change volume, rename sensors, add or remove sensors, etc. without paying a $100 service fee to get a technician out to do it for me. - The app was changed from MONI to Brinks and subsequently became much less responsive. Time between hitting arm or disarm on the app and the panel responding varies anywhere from 5-10 seconds up to several minutes or just not working at all. - When replacing batteries, the open/closed status of sensors gets out of sync between the app and the panel, which leads to all kinds of problems. Again, can't do anything to fix it without paying $100 to send someone out. - After the switch, for whatever reason, the talking volume of the panel got cranked up to 100+ decibels, so if your system goes off and you need to tell them the passphrase to not send the police, you have to shout as loud as possible from several rooms over to not go deaf. They are so loud that they are completely unintelligible. Want to change it? Yep, $100 service fee. - The couple of times we have tried to call them to let them know we are going on vacation for a week and to not try to call us because we will be unreachable in case of emergency, it took 30+ minutes of waiting on hold to get someone on the phone. - Trying to cancel my service now that my insanely air-tight contract is finally over, and the 'Loyalty' department is only open 8-5, M-F, so I will have to take time off of work to call them to cancel my service. Technical support and customer service both told me that they aren't allowed to turn off or disconnect my system without first getting approval from the Loyalty department. Terrible company, just makes me miss the company we actually purchased service from to start with. Switching to SimpliSafe as soon as I can get Brinks to finally turn off my system.

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Brian, the recent experience described in your review is shocking, please know that this is the exact opposite of what we strive to provide for all of our customers. Here at Brinks Home Security your safety and satisfaction is our top priority and our response time is amazing. With this being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to [email protected] with your account information and I will reach out to you as soon as possible. -Daniela S.

Dec. 8th, 2020

star star_border star_border star_border star_border

Maria Pereira Orlando, FL

Terrible customer service. Stay away from brinks home security. I have been monitored by Monotronics for about 16 years , (great company btw... ) when the company was turned over to Brinks home security everything went downhill. My alarm system stopped working in October 19, 2020 due to a power outage. When I noticed that the alarm Was not connecting to the company I call them and they try to fix it but no luck . At the time I told them to suspend the service since I was going to be out of town and when I came back I tried calling them back so they could fix it. Because I wanted to shop around I told them that I wanted to cancel service and if I decided to stay with them I would call them back. Was never told that I had to fill out a form in order for me to cancel. When I decided that I didn’t want to stay with them call them back Told them that I wanted to cancel again and not stay with them. When I finally realize that I needed to fill out a form to cancel was when I spoke with them for the fourth time and many hours of waiting to be able to speak with a human. I finally fill out the form and send it to them and they said that they were going to cancel the account and give me the refund for the month of November. Because I never received a refund I called them back today and they said they were not going to give me the refund and I also found out that they are charging me $20 more for I don’t know what. These $20 are a charge that is pending on my credit card . Today is December 1st and I don’t know what is this for since I cancel this account beginning of last month and I try cancel way before that and they persuade me to stay with them and never told me that I needed to fill an application for cancellation. For that reason I feel that this company is a thief and trying to rob people of their very little means of survival! So what I had to do now is dispute the charge on my credit card and block this company from accessing my credit card in the future because after I told them to stop automatic withdrawal for monthly charge , they kept charging me for the service that I am not having and They are not providing to me.

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Maria, thank you for reaching out. At Brinks Home Security we aim to provide the best customer experience, we are sorry to hear that this was not the case. We do take these matters seriously and I would be more than happy to look into this. Unfortunately, I was not able to locate your account, if you could please send an email with your account information to [email protected] , I will reach out. -Edwin Q.

Dec. 2nd, 2020

star star_border star_border star_border star_border

Tim Mora ,

Terrible customer service. Original Protect America customer and they bought them out. Went from A+ service to F- . They clearly did not prepare for the transition nor did they train their staff. I would not have chosen Brinks for my needs

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Tim, sorry to hear about your recent experience with us. I want to take this opportunity to reassure you that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. I will be more than happy to take a further look into this matter and will reach out to you. -Edwin Q.

Nov. 24th, 2020

star star_border star_border star_border star_border

Sarah Lukin Anchorage, AK

We originally installed our security system 10 years ago. The service has been sold to a few different companies since then. It's now owned by Brinks. For over $60 a month we get zero service so I decided to cancel it. I sat on hold for 20 minutes to talk to a human. I talked with a customer service person on Nov. 9 to cancel the service. She said to do so I had to complete a survey. I declined and said I just wanted the service canceled. She ignored my request and started the survey anyways saying I cannot cancel my service without first completing the survey. Then partway through the survey the "connection went dead". She never calls me back. I'm not going to call back and sit on hold another 20 minutes. I check my checking account today Nov. 23 to find they've charged me another month for a security I canceled on the 9th. I call customer service....I again provide all my account information, including my security passcode to verify my identity... The customer service representative Carlos says my account was never canceled and so he starts the process with me on the phone. In order to cancel my account he has to email me a form which I have to complete and return. Then the service will be canceled in 1-2 weeks. After that I can dispute the charge made on Nov. 23. While I appreciated Carlos, he was helpful and he’s just telling me company process/policy, all I can think is “Are you serious? What sort of company operates like this?” I have never dealt with such a horrible convoluted situation. I cannot recommend enough -- stay far away from Brinks Home Security!!!!

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Sarah, we are sorry to hear about your recent experience with us and we thank you for bringing this to our attention. At Brinks Home Security we we do take this matter seriously. I want to reassure you we are here to help, I was able to locate your account and will reach out to resolve this. -Edwin Q.

Nov. 24th, 2020

star star_border star_border star_border star_border

BC Tucson, AZ

Had two systems for 7 plus years. After they took over live watch the service suffered. Continued billing for a unhooked and turned off unit for more than two years - called to discontinue another second system and was sent to a woman who’s job is to convince you to stay , rude and would not cancel after numerous requests so I said I would cancel my credit card payments in the future - still harassing me by phone and emails RE my cancellation Live watch did not require a multi year contract. Go else where for your system

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, we are sorry to hear about your recent experience with us. I would like to take this opportunity to let you know that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. If you could please send me an email at [email protected] with your account information I would be more than happy to take a further look into this matter and reach out to you.

Nov. 24th, 2020

star star_border star_border star_border star_border

California Pastrami Albuquerque, NM

This company overcharges and even after I completed my contract they continue to charge me. I called them several times to cancel the service but they lie and say that they sent me a cancelation notice. They do send me an email to stay with them and offer a 14.95 per month charge after they overcharged me 60.00 per month for 3.5 years. Do not do business with this company They have ignorant people answering their phones that a getto and refuse to let me talk to a manager. STAY AWAY

4 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, we are sorry to hear of this negative experience with us. At Brinks Home Security we strive to ensure each and every customers experience is amazing. We do have a cancellation policy that requires the remainder months of your contract be paid off. In regards to the extension placed on the account, I am happy to look into this further and provide you with a resolution. Unfortunately we were not able to locate an account based off of the information provided. If you could please send us a direct email to [email protected] and I will be happy to reach out to you. -Daniela S.

Nov. 17th, 2020

star star_border star_border star_border star_border

Wade DeWitt, MI

I have been with Brinks/Montronics since 2012. We have always paid on time with auto-pay from our checking account. We had to move unexpectedly due to my Mother-In-Laws health failing. After selling our home, I contacted Brinks to cancel the contract, as we do not own the home any longer. Brinks does care and is only worried about getting the contract cancellation fees for the 28 months left on the newest contract. No consideration for being a long time customer. I will never use Brinks for any of my future alarm monitoring needs.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Wade, we are sorry to hear about your recent experience with us. At Brinks Home Security we do take these matters seriously and want to reassure you we are here to help. If you could please send me an email at [email protected] with your account information, I would be more than happy to reach out. -Edwin Q.

Nov. 16th, 2020

check_circle

Verified Customer

star star star star star

Archie C Moore

Great customer service that you can count on.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Archie, thanks for leaving us such a wonderful review. We are glad that you are satisfied with our services. At Brinks Home Security, we work very diligently, and it will provide them with great encouragement to keep doing what they are doing. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Gloria Villareal

Great knowledgeable, timely, respectable techs; great customer service.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Gloria, thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

CRYSTAL

They respond when things not right & right away

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Crystal, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

Paul molina

Not even recording anything...someone ring my doorbell.and I'm trying to see who it is on saved. And nothing.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Paul, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to [email protected] with your account information and I will reach out to you as soon as possible. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Traci Dixon

Customer service is very responsive and easy to deal with.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Traci, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Jeanne

When I've had questions or expressed concerns their representatives have answered them or directed me to another in the company who could give me answers

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Jeanne, thank you for this feedback, it is appreciated. We are happy to hear that you had positive experiences with us at Brinks Home Security. If there is anything we can do to make your experience even more amazing please let us know. -Edwin Q

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

R

easy to manage, I feel safe at home or away from home.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Diane leadmon

Fast response to questions and courteous employees

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Diane, thank you for taking the time to leave us this review. Here at Brinks Home your satisfaction is our priority, we are glad to hear that you are satisfied with our quick response time. If there is anything else we can do for you, please do not hesitate to reach out to us. - Edwin Q

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Nancy

They have always been there within seconds if my alarm goes off. They call immediately

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Nancy, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

BreAna

Professionalism from installer to monitoring staff

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

BreAna, We are happy to hear you are receiving the best customer experience from installation to customer service. This is what we aim for every customer to have and we appreciate you for reaching out and sharing this with us. If there is anything else we can do to make your experience even better, please let us know! -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

M. Skilling

When I accidentally set off the alarm, I recieve a call checking on me. Have not needed them in an emergency, but I hope they will respond in the same manner.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, thank you for reaching out and letting us know how we are doing. At Brinks Home Security we pride ourselves in having one of the fastest response times in the industry. We look forward to protecting your home for many years to come and if there is anything else we can do for you, please let us know! -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Gwen

Trust worthy. Excellent customer service.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Gwen, thank you for the feedback. At Brinks Home Security we strive to provide the best customer service and we are glad you have experienced this. If there is anything else we can do for you, please let us know. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Ed Dietze

They do a great job and reasonably priced.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Ed, at Brinks Home Security we are happy to hear you are satisfied with our service and are thankful for your feedback. We appreciate you for letting us know how we are doing and if there is anything else we can do, please let us know. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Nicole Toon

Because my battery keep going dead on my doors

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Nicole, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will reach out. -Daniela S.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Vickie Roane

poor customer service and security system does not work properly

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to [email protected], I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Ernestine Banks

Your service and technical support is excellent.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Ernestine, we are glad to hear that you have received excellent service from our technical support team. Thank you for the feedback, it is appreciated. If there is anything else, please don't hesitate to reach out. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Nelson Orozco

Concern about software glitches, a few nights ago a "glitch" cause my garage to open without my command. Had to reset the circuit breaker to reset it. Very concerning.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Nelson, sorry to hear about your recent experience. I would like to reassure you we are here to help and will reach out to you. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Edward Kasper

Whenever I call, it seems to be after business hours. When I have a problem, I want to discuss it now, not the next day or after the weekend.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Edward, we are sorry to hear about your experience. At Brink Home Security we strive to do better than we were the day before, and we want to rectify the situation. I have located your account with us and will investigate this matter, and then reach out to you to resolve this matter. – Daniela S.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Janice Young

Not even sure if the system worked for the first couple of years.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Janice, thank you for leaving us this review. At Brinks Home Security we care about your protection and we want to make sure that your system is working properly. Feel Free to call our technical support department at any time. -Daniela S.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Edith Irizarry

I have good communication whenever I call Brinks Home Security.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Edith, , we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

pjgm

moved into my house a little over a year ago, system malfunctions all the time.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to [email protected], I would be more than happy to help.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Jeni Lane

They have delivered everything they said they would

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Jeni, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S .

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Priscilla Marie Hayes

I like the products and great customer service.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Priscilla, we are glad to hear that you are enjoying our service. Thank you for reaching out and letting us know how we are doing. If there is anything else we can do, please let us know! -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Diane Anderson

By accident I set off the alarm they called right away to make sure everything was ok

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Diane , thank you for sharing your experience with us. We hope we have met your expectations and if there is anything we can do for you, please do not hesitate to reach out to us. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Dianne R Randolph

Response is almost instantaneous, when I accidentally tripped the alarm, I received two phone calls from Brinks and law enforcement (LE) responded within minutes. The calls I received from the alarm company were to make sure I was alright and the other was to see if LE had responded.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Dianne , thank you for your feedback on our response time. This is the standard we provide to our customers at Brinks Home Security and are glad we have met your expectations. If there is anything else, please let us know. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

David Carroll

Attempted on three occasions to reboot my keypad with the ais of the online assistance and once with a scheduled home visit. Have still not been able to restore my keypad and no visit has been scheduled. I was farmed out to a third party for the inhome visit and their schedule was so bad that I would have to wait one month for the visit to occur. Totally unacceptable! I am going to make one last attempt and if I do not get the help I need, I will be reporting this situation to the State to see if they can help. If not I will be terminating the service and transferring to another company.

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

David, sorry to hear about your recent experience with us and thank you for bringing this to our attention. If you can please send me your account information to [email protected], I would be more than happy to assist you with this. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Charlsie Porter

Always accommodated me when anything is wrong ! Very seldom!

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Charlsie, thank you for reaching out and sharing you experience with us. If there is anything else, please let us know how we can make you experience even better. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Linda Stetser

Couldn't talk to anyone when my alarm went off

5 months ago

Brinks Home Security Logo

Reply from Brinks Home Security

Linda, I am sorry to hear about your recent experience with us, you can call us at 833-274-6571 for any false alarms. Unfortunately I was not able to locate your account, if you could please send us your account information to [email protected], I would be more than happy to reach out. -Edwin Q.

Nov. 3rd, 2020

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information