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Brinks Home Security

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3,799 User Reviews

6.7

Overall Score

LAST UPDATED: October 26th, 2021

Brinks Home Security has been a recognized name in home security for decades. Brinks Home Security is one of the world's largest home security companies in the U.S., having more than 1 million customers. Brinks Home takes pride in its patented ASAPer security technology, which is a mobile platform that allows you to connect with your loved ones fast and efficiently in the case of an emergency. Brink's security monitoring starts at $39 per month

Some highlights of Brinks Home Security company include a 30-day return policy, a no-contract security option, a two-year equipment warranty, and home automation technology. After a brief rebranding to Broadview Security, the Brinks Home name has returned after a merging of MONI Smart Security and LiveWatch. Read Brinks Home Security reviews below to see what customers have to say about the home security provider. 

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The Good

  • 30-Day Return Policy
  • Referral Program
  • Crash & Smash Protection
  • Brinks Home Security App
  • Home Automation
  • 2-Year Equipment Warranty
  • DIY Installation Option
  • Brinks Home Security Equipment
  • Various Home Security Plans
  • Financing Options
  • Brinks Home Security Cost

30-Day Return Policy 

Brinks Home Security offers a no-hassle, 30-day return policy for equipment. Many home security system providers don't offer any type of return policy. This can provide peace of mind to homeowners who want a trial run of Brinks Home Security before fully committing. 

Referral Program

Brinks Home Security offers you and a friend two free months of alarm monitoring when your friend signs up and activates their Brinks Home Security system. You can get two free months of alarm monitoring for every friend you refer to Brinks Home. 

Crash & Smash Protection

Crash & Smash Protection means your alarm system will still send an emergency signal through the cloud, even if a burglar destroys the base unit. The security system perpetually monitors your home for a break-in, and if a sensor is triggered, it immediately begins a countdown on an external memory source away from your home. You can disarm the countdown from your mobile app, but if you don't, the system interprets it as a crash and smash break-in and notifies the authorities.

Brinks Home Security App

The Brinks Home Security app allows homeowners to monitor and access their Brinks Home security system and smart home features remotely via their smart device. Users can arm or disarm their security alarm system, lock or unlock doors, access the live feed from the video doorbell, and more. Customers should note that the Brinks app is only compatible with Alarm.com monitoring service plans.

Home Automation

Brinks Home Security features the following z-wave technology home automation capabilities and tools:

  • LiveVoice Assist
  • Mobile app control
  • Live video streaming
  • Cloud video storage
  • Doorbell camera
  • Smart door locks
  • Flood sensors

Smartphone control and basic home automation tools are available on all Brinks Home Security alarm systems.

2-Year Equipment Warranty

Brinks Home Security offers a two-year warranty for all of its products, regardless of your chosen home security equipment pack. If anything in your security system breaks or malfunctions within the first two years of use, Brinks Home will replace the equipment for free. This can provide peace of mind to customers knowing they won't have to cover replacement fees if something goes wrong. This also shows Brinks Home Security is confident in its products and doesn't expect there to be malfunctions or issues with equipment. 

DIY Installation Option

The Brinks Home alarm system is simple and easy to install, allowing you to set up the system yourself if you desire. They also have professional installation for those who would prefer to contact customer service and have a Brinks Home Security expert set up the system. 

Brinks Home Security Equipment

Brinks Home Security has a variety of high-tech equipment that is available as part of specific security packages as well as individually. 

  • Smart Home Hub — Compatible with Amazon Alexa, Z-Wave, and other home automation devices, the Smart Home Hub includes a wall mount and a table-top stand. It has a high-quality touch screen and includes a removable micro SD card slot for storage. With Z-Wave compatibility, you can have up to 80 lights, 6 locks, 6 thermostats, 6 garage doors, and 21 miscellaneous Z-Wave devices. The Smart Home Hub is also equipped with a 85dB Piezo siren and when the alarm sounds, it is sent to Brinks Home Security's monitoring center through a secure LTE cellular signal. The control panel also encrypts all sensor signals, which means it's hacker-proof.  
  • Wireless Door Sensor — Fully functional up to 200 feet from the control panel, you can place wireless sensors at points of entry within your home. They are lightweight and are easily installed with double-sided adhesive tape. 
  • Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The battery life lasts up to three to five years. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption. The motion sensor is also pet-safe, so you don't have to worry about pets less than 40 pounds setting of the sensor. 
  • Brinks Home Security App — Compatible on iOS and Android devices, the Brinks Home app allows you to control your home security system remotely. You can manage your door locks, lights, security cameras, and thermostats with ease. This also includes seeing a live video feed of your cameras. With your two-way voice doorbell camera, you can not only see what's happening around your home, but you can also use the app to talk through the security camera to your family or other visitors. Lastly, the app gives you instant notifications straight to your smartphone anytime anything noteworthy happens with your home security. 
  • Add ons — Smart thermostat, smoke detector, smart lock, indoor camera, and outdoor camera, available individually or as part of the more advanced Brinks Home Security packages. 

Various Home Security Packages

Brinks Home Security has three main security and smart home package options that allow customers to select the best home security system for them. All packages include 24/7 professional monitoring, and you can try any of them for 30 days and decide if it's right for you. Each package also comes with a two-year warranty and works with wifi and 4G LTE networks. Systems also come with a backup battery in the event of a power outage. Your package is shipped directly to your home and you can install any of the three security packages yourself or you can pay for installation. For the Smart Security Ultimate package, professional installation is included in the cost. 

Smart Security Essential

The Smart Security Essential package is best for consumers who have basic home security needs and want simple DIY installation. Monitoring is $39 per month, equipment costs, $199.

  • Brinks IQ 2.0 Control Panel
  • Wireless motion sensor
  • Two wireless door/window sensor
  • Yard sign and stickers

Smart Security Complete

The Smart Security Complete package is ideal for customers who want 24/7 live video feed straight to their smartphone. This package includes an additional motion sensor and door sensor as well as an indoor camera. Monitoring is $39 per month, equipment costs, $349. 

  • IQ 2.0 Control Panel
  • Two wireless motion sensors
  • Three wireless door sensors
  • Yard sign and stickers
  • Indoor camera with night vision

Smart Security Ultimate

A more advanced package, the Smart Security Ultimate includes professional installation. This package comes with an outdoor camera as well as a video doorbell camera. Monitoring is $39 per month, equipment costs, $1,099.

  • Brinks Home Touch
  • SkyBell Slim Line Video Doorbell Camera
  • Two wireless motion sensors
  • Three wireless door sensors
  • Brinks Home Outdoor Camera
  • Yard sign and stickers
  • Professional installation

Financing Options

Brinks Home Security cost is flexible, as the company offers GreenSky financing for its Home Complete packages. All details for financing are below:

Home Complete with GreenSky financing

  • Kit will be offered at $0 down 
  • $29.00 per month for monitoring service
  • $11.08 per month at 0% APR for 36 months
    • Monitoring fee + GreenSky payment = $40.08 per month
  • 50% off all add-on products (eligible for financing, *monthly GreenSky payment subject to increase)

Brinks Home Security Cost

Brinks Home Security cost starts at $29 per month for 24/7 professional monitoring. That is relatively low for home security packages. Note that Brinks Home Security pricing also includes a $399 upfront fee and a 36-month contract. However, upfront fees and contracts are common within the industry.

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The Bad

  • Landline & Cellular Monitoring Not Available
  • 36-Month Contract with Certain Packages

Landline Monitoring Not Available

Brinks Home Security only offers wireless/broadband monitoring. No landline monitoring or cellular backup is available; however, many home security customers prefer wireless monitoring, especially over landline monitoring, as it is more flexible and simpler to install with no wires. 

36-Month Contract with Certain Packages

A drawback to Brinks Home Security is the 36-month contract. However, it's somewhat common within the home security industry to have a lengthy contract. Pricing for a Brinks system is also customizable as the company has financing options and various home security packages to choose from. 

There is also a month-to-month option if you choose Brinks Home Security's Nest Secure Package. This can provide peace of mind to customers who do not want to sign a lengthy contract.

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The Bottom Line

Brinks Home Security is an established name in the home security industry. Though the company has been under the radar for several years, the recent rebranding and merger of MONI Smart Security and LiveWatch security speak positively to the company's quality. Brink's security is equipped with basic equipment options as well as advanced home automation options, giving homeowners ample amounts of security options.

With its reputable reputation, we definitely recommend considering Brinks Home Security as your security provider. With a 30-day return policy, a variety of security packages, and a no-contract option, Brinks Home Security cost is affordable, and the security solution is definitely worth looking into. Read Brinks Home Security reviews below to see what customers have to say about the home security company. See what customers have to say about customer service, equipment quality, pricing, and more. 

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3,799 Reviews

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Patricia Freeman Baltimore, MD

Today is October 25, 2021. I am writing my complaint while I am on hold. I am using 2 phones. I was trying to make sure my account was canceled.. I was on hold 12:05 to 1:15. I talked to Sandra, she suppose to transfer me to the manager. And the second person was Daniel, he suppose to transfer me to the cancelation department, I was on hold from 1:20pm and still holding on it's now 2:40.. I can see being on hold at least 15 minutes, not hours.. I will never get this matter taken care of. Now it's 2:43 pm. Then Carlos answer 3:03, I explained to him about canceled my service, now he us transfering me to the cancellation department. I am still on hold.. I will truly cancel my service and letting my friends and family to not use brinks especially being on hold for many hours. Customer service is unacceptable. No one should be treated like this and being on hold for many many hours.. I am not very pleased with brinks. I will no longer have confidence in brinks.and now it's 3:25 pm.. I was on hold from 12:05 to 3:25 pm., I did not have this taken care.. ms Freeman

2 days ago

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Reply from Brinks Home Security

Patricia, we are sorry to hear that your recent experience with us was frustrating. Please know that we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H.

Oct. 26th, 2021

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Shane Hallgrimson San Bernardino, CA

I moved to a new home and needed to cancel my account . I talk to someone and they said it was canceled but they kept billing me . Now they won't answer the phone I've waited over a hour and half . They say they will report me to the credit department if I don't pay im being held hostage. PLEASE listen dont use them.

1 week ago

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Reply from Brinks Home Security

Shane, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon.- Juana H.

Oct. 25th, 2021

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Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

2 years ago

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Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

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Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

2 years ago

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George Ruidoso, NM

Well, the truth is I tried a lot of companies and I thought they were all thieves who wanted $1200, who wanted $900. I was going to go with Vivint but then I saw that Protect America had a rating of #1 on the internet, so I figured I'd give them a call and I spoke to this woman who was very helpful. My son decided that we could put it in ourselves, which we did. The system is not confusing. You can arm and disarm it from your phone - that's the feature I like best of all. I'm glad I went with them. My wife accidentally hit the panic button one night and the police showed up, so I know the system works. Protect America just doesn't say they're going to help, they do help. For example, when I bought the system, there was only one remote for the alarm. And I called up the company and asked what about my wife? They said 'you didn't specify that'. And I told them I was displeased and they immediately sent me a remote for my wife for no charge. That's the kind of company I want to deal with.

2 years ago

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Reply from Brinks Home Security

Thank you, George!

Apr. 7th, 2019

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Samantha Houston, TX

I picked them out of the companies I talked to for a quote because they were the most customer service oriented and they were the first to talk to me about actual pricing without a lot of red tape. They've been really responsive to any questions I've had and when my husband and I received the system and how to install it, we had someone walk us through all of that and they were very patient and helpful. I know that they go above and beyond and at the money you pay a monthly fee that's something that I really care about. I know I'm not getting strong along. I didn't feel like it was a hassle at all. It is a pretty standard type of security equipment.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Brian East Rockaway, NY

It seems like the best equipment that could be available and they explained to me what was involved with installation. The sales person answered all my questions. Every time I call customer service, they pick up within a minute or two minutes and my questions are answered and things are explained. They're more than willing to spend time with me and not rush me off to get the next customer service person. I'm very happy with their response time, the equipment, and the website and how things work on smart phones. I canceled my other alarm company because they never worked, but this works and I really like I go the best deal I could, I got a lot of free equipment and when I added equipment I always seemed to be getting a discount. They are the real deal as far as security goes; I really trust them.

2 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Bradley Sarasota, FL

Every single time I call, they go out of their way to solve my problem. I like the prices and I like that I didn't have to pay off my camera - I could just buy them out right. I also like knowing that I am secure. My alarm went off one time when I was leaving the house and within thirty seconds they were on the phone making sure everything was okay so I like the safety I like that my house is watched over and safe. There are certain things with the app that I have issues with. When I go back to look at video footage it crashes on me regularly and then I have to start all the way over again. It doesn't leave where I left off and that is a very very time consuming and frustrating thing for me.

3 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Amy McCormick Snohomish, WA

To be honest, I signed up with them because of the phone call that I received. I talked to a lot of different companies but by far, the person I talked at Protect America was able to answer every question I had and it didn't feel like she was reading through a manual.It felt like I would be more secure using their company because of the fact that you guys have been in business for so long. The other competitors like ADT, Comcast, Infinity all of that just didn't seem like they were that knowledgeable about their product and they kept having to put me on hold in order to find out about this or that. Now when I call, sometimes I'm on hold for several minutes before I get to a live person, but I can always get a hold of someone. It was really easy to install their system ourselves. While they were walking me through on how to install it, whenever we had any problems I would immediately be able to have someone walk me through it and it was just easier. Other places were demanding that someone had to install it for us because it's just too complicated. That was not the case for you guys so that was much more easy. I like Protect America's app.

3 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Catherine Milford, OH

All the dealings that I've had with the customer service has been excellent so I'm real happy with them. it was easy to install and set up. It's up to the standards of all the equipment that is out there. All around excellent company to so far that I dealt with. We had one issue where smoke in the kitchens set off the smoke alarm and they contacted us immediately and they cancelled the call to the fire department. Today the alarm called the fire department and they came right out even though the alarm had been canceled. They've been on the ball and a couple of times that it's been set off accidentally they were right on the phone with this and alerted us immediately.

3 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hernandez Andrew Philadelphia, PA

I've loved having them as my security system. Their customer support is amazing. My alarm went off at one time, and within 5-6 minutes, the coops were there and I got an alarm from the company asking if I needed protection. The equipment is very dependable. It's wireless, so you don't need to worry about poking holes in walls. They have magnets for the windows and doors, so you don't have to worry about breaking your walls. Protect America is absolutely worth the price. It only took me 15-20 minutes to install the equipment. My experience has been amazing, and I'm planning on having them as my security system for the rest of my life.

3 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rosemary Shannon Bethel, OH'

When I first got it I was really nervous because I was afraid I would mess up. They gave me plenty of instructions, but I was still afraid I would make a mistake. On a day I actually setting it off after I had turned the system on. I was sure that the alarm had gone off and sure enough, I hadn't walked a thousand feet down the road and a sheriff's car came my way. I walked back and they were there in my house. They were very fast in responding to the alert, and they were able to help me and turn it off. That happened twice after that incident, but I think I was finally able to learn how it works. Once you learn how to use the system it's good though. I am more comfortable with it since there have been 7 robberies in our road. I know that the police will respond fast if we have somebody break into my house.

3 years ago

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Leroy Singer New Castle, PA

I switched from ADT because with them I had to go through the telephone lines that go on the posts outside. So if someone wanted to they could just cut it and shut down the alarm system. Monitronics could use my underground lines, so I just decided to go with them since they had what I wanted. Whatever questions I call them about, they have an answer for me. I'm able to handle the panel on my own, and they're always there to ensure my problems are handled or done. I don't have any problems with the system either. The motion detectors and the thing on the door work just fine, they chime in and tell you if someone's coming in the door. I'm satisfied with them.

3 years ago

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Janelle Lowe Columbia City, IN

The techs and custoer service are always nice and helpful. Willing to go the extra mile if I do not understand something. The only thing I wish was different was being able to have a tech here at home to check things out I have two jobs and work the hours that restrict me from calling during the week. It takes a long time to be on the phone trying to fix something and sometimes communication is difficult..I received two alarms for two windows free when I upgraded to wirless, but they are not meant for windows with narrow trim around them. Now I have these window alarms that I would love to use and cannot use them ever. So I guess my suggestion would be to make them so they work in every situation. Other than that I am satisfied.

4 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Patricia Lester Smyrna, DE

Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off. I was afraid because I thought somebody had broken into my house, but Protect America immediately sent over a Police Officer, and they stayed in touch with me. I liked how the whole thing was managed, it gave me a peace of mind.

4 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Judy Rhodes Columbus, OH

The installation is done by yourself, however, they tell you what you need to do through the phone. I liked that it came with sensors that can be attached to my windows with different types of adhesives. I can raise the window to my will, and if anybody raises it any higher, the alarm goes off, so I really liked that feature about them. Besides, for the most part, their customer support has been good. I've run across of a few customer service people that were less helpful in my 12 years with Protect America, but most of them have been good. They take care of any concerns I may have. On top of all of that, they're quick to respond, so I've really felt safe with that.

4 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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John Russ Riegelwood, NC

I've had it for several years now, and they've improved a lot since they went wireless. I've been really satisfied because it's worked out a whole lot better, and the response time is so much better as well. Besides, their installation process was painless, and it went really well. Also, their customer support is very good. They helped me out and sent me all the new stuff to install. I've sat in my chair, about 6 feet away from the box, while my wife opens the door. Before I can get up and turn it off, my phone was ringing, and it was Protect America, making sure everything is alright. It's all been a very positive.

4 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Upper Marlboro, MD

They've been very attentive! The customer service has been a top-notch anytime I need to get a hold of them, they're right there They stay with you until you get the answer you need, plus, they walk you through any of your issues. If there's something that they can't work out, if it's more of a technical issue, they refer you to the appropriate people, and then of course, they actually walk you through everything. Also, it was very easy to install. I did it myself, and I think I did it within 30 minutes. I'm very pleased with it because it does the job I needed to protect my house. It's actually been a pleasure to deal with them.

4 years ago

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Neil Barraclough Edinburg, TX

My house has a lot of windows, so Protect America had a good flexibility with customizing their system to my house. That was one of the main reasons I went with them. Customer support has always been great as well. They're pretty responsive when I've called, and they always help me out if I have troubleshooting issues with my system. When one of the sensors has issues, they send you out the replacements and all. There was an occasion when the alarm got tripped in, so I had a police officer at the door within 10 minutes of that. It was a false alarm at that time, but I know somebody will be here in case I need it. I'm just happy with the service.

4 years ago

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Sanford Gibbons East Bend, NC

We had it installed years and years ago. They had the best response time, they were just as cheap as everybody else, and I like the wireless part. At the time we got it years ago, there weren't too many being marketed that were wireless. It was no problem at all when we moved; I just brought the system with me, and they've talked to me over the phone and said everything was back up. I had to get the new sensors when we switched over to the new box, and customer service told me what to do each time. There weren't any problems when I called and tested, and when it goes off they call and you give them the password. If you don't they'll send someone over. Everything's fine so far, and I love it.

4 years ago

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Janier Caban-Hernandez Hartford, CT

I've had it for years, I think part of the reason for getting it was the price and the other part was the ease of setting it up. Every time I call customer service, they've been right on target. They walk through what ever issues I have to my satisfaction, and I've been very happy with the service that they provided. Installation was easy enough; I just I spoke to them to ask where I should stick my phone to the wall and how to adjust it so that I could pick up all of the different sensors I had in the house. So far I'm very happy with the equipment. They've all worked. I'm satisfied with the price. My overall experience has been very positive. They've been very accommodating, they answer all my questions and when they say they'll call me back, they call me back.

4 years ago

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star star star star star

Jerry Galbreath Seal Beach, CA

I haven't had any problems or false alarms. I just think that they have an excellent product. Their customer support is very, very friendly; they have the ability to answer questions and interpret what the customer is saying, because sometimes what the customer is saying and what they need to do are two different things, but they're just wonderful on that aspect. I've had just excellent responses from their customer support. Whenever there is a question or an installation item, I can call them and they'll walk me through the process. When the battery was low I had to replace it, and it was somewhat complicated, at least to me, and they walked me through that, and spent a long time helping me on that particular issue.

4 years ago

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star star star star star

Elsie Bucknam Aylett, VA

Something came in the mail about Protect America, and at that point I didn't have any security, and I chose them. I didn't know anybody else. Customer support has been very, very good. They call when anything goes wrong. They don't stop at one number, they do call whatever number it takes to get somebody. I just upgraded from having the one with the telephone line to wireless, and every time I had to call them they had always been very helpful. Installing it was a little difficult for me, but probably wouldn't be so to somebody else, because I am older. It was just a little difficult for me, but they walked me through everything, and they're really patient. It's been a very good experience.

4 years ago

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star star star star star

Ronald Putnam Long Beach, WA

The customer support people have always been very, very helpful... I think the equipment is really easy to understand, and it was easy to install, too. The people on the other line were really good, talking us through it when we had to change our equipment after so many years that it had become outdated. It's been a really good experience for us over the years, and we're gone sometimes or a month or more at a time, so it's nice to be able to have a security and a peace of mind. I'm very satisfied with it, cost wise; we got it so many years ago, our cost is so minimal. When we're not home I feel good about it, and so does my husband. It's been very nice, we're very happy with our service.

4 years ago

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star star star star star

Dorothy Rall Litchfield Park, AZ

"I was using ADT and was not happy with their system and I get some research and found out about Protect America and then there was a true wireless systems that you could just basically bell - prompt to your location that you needed and it's very appealing to me and I like the way the website looks for the company and all the different comments and everything else lifted so I called them and decided to keep going with it and that's the time I was in Anaheim CA and I had just had my garage burglarized so after that episode is when I decided I needed to have a little bit better safety monitoring, security monitoring in my house. Protect America works and I'll give you an example: if you unfortunately trigger the system by yourself and don't reach the way to turn it off in time Protect America gives a quick calls just to make sure you're not being invaded or broken into or anything like that so it's nice to always have safeguard where they call you and that was very good and it's quick too it's within seconds after you reach that point so it's kind of a nice safeguard and I do like the fact that monthly they want you to do system check to make sure everything's working well."

4 years ago

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star star star star star

Barney & Carol Lebanon, KY

Their sales team is superior, I mean they work with us in any big any way possible that you know, we've upgraded up lot since we first started with them so we just really like them. Other than like I said we are very happy customers and we're with them for 16+ years and like I say we've actually changed, we upgraded our system a couple of times and when we first started with them all you could get was just alarm for your doors and windows and now we have..if somebody breaks up a glass the alarm goes off we have the fire, the fire alarm go out and they call the police and fire departments for you and to me you can't just get no better than what they are

4 years ago

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star star star star star

Delores White Gonzales, LA

I have the doors and window sensor. I have a motion detector and that's all I got, just the basic alarm with the doors and windows and the motion detector. Love them... I never had any problems with them and if I did have a problem or something I needed to be troubleshot I'll call them and they walked me through it and I never had a problem. I'm 100% satisfied with them because one day I called and he noticed that I had an older system and he told me about upgrading me to the new system and stuff like that 'cause things had changed and I didn't know about that until I called and he offered to put me a new system and they sent it right out so they upgraded it. just over all it's just a great company I never had any problem with them compare to some of the things I heard people say about other alarm companies. It's very easy it's not complicated, you can install it yourself and if you do need help there's a 1800 number where you can call for tech support..it's not really difficult at all because I done it myself.

4 years ago

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star star star star star

Darin/Nadine B DeLand, FL

At the time our vehicles had been vandalized twice while they were on our driveway and we did not hear anything and were afraid that whoever went after the cars will go after the house so that's why we got the security system. My husband did some research online and we're looking for something that was affordable where we didn't need to knock-hole in the walls and I guess Protect America has some good reviews at that time so we decide to try it out. Our overall experience has been pretty good, my husband done most of the you know putting it up and everything, he said pretty simple and it seems to work pretty well too. Their customer service is pretty good when we call with the question or any kind of problems.

4 years ago

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star star star star star

Dianne R Randolph

Response is almost instantaneous, when I accidentally tripped the alarm, I received two phone calls from Brinks and law enforcement (LE) responded within minutes. The calls I received from the alarm company were to make sure I was alright and the other was to see if LE had responded.

11 months ago

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Reply from Brinks Home Security

Dianne , thank you for your feedback on our response time. This is the standard we provide to our customers at Brinks Home Security and are glad we have met your expectations. If there is anything else, please let us know. -Edwin Q.

Nov. 3rd, 2020

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star star star star star

Anonymous Philadelphia, PA

Really efficient and helped me understand everything. The sensors are really good. The system definitely lets me know if something is open - a door or a window. Nothing has been faulty since I've had it. The best thing I guess would be the notifications of anything like I'm always notified if that goes wrong via email or text message on things like that.

1 year ago

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Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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star star star star star_border

Lynette Baldwin, NY

It was easy to set up and they covered everything that I needed. The only thing that I don't like is the control panel is so big I don't know where to put it. I thought the person who helped install the system was very patient, helpful and knowledgeable. It would be nice if they gave a follow up call after the fact to check if everything is okay and working properly or if I had any questions instead of me having chase them down. There was something that they promised me that I didn't get and so if someone had call me with a follow up call that would have been easy for me to say "hey by the way I didn't get that link can you send it to me now?". It feels like they go after you with a vengeance to get your business so now that they have my business they should have the same level of customer service in my opinion.

1 year ago

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Reply from Brinks Home Security

Hi Lynette, Thank you for the review. We appreciate your feedback. To improve your experience as a customer and answer any questions you might have about your system, can you please send us a “Private Response” with the name and address associated with the account? A member of the Care team will reach out to you once we verify you as a customer.

Mar. 10th, 2020

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star star star star star

Mike

Customer service is what sold me on Protect America. The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly.

1 year ago

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Reply from Brinks Home Security

Hi Mike, Thank you for the review! We’re happy to hear that our Care team was able to help you find the right equipment for your home. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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star star star star star

Sharon Sonora, KY

They did a great job in a step by step instructions on how to install the system so they've done a great job. We got a lot more monitors in the windows and security on the monitoring on some of the doors with the system for a cheaper rate than our other company we used. My wife can actually get on the app on the phone and she can disarm the security system when she pulls up. They've done a fantastic job with us so I appreciate it.

2 years ago

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Reply from Brinks Home Security

Hi Sharon, Thank you for the positive feedback. We are happy that you and your family have had an all-around good experience. Please let us know if you need any further assistance.

Sep. 24th, 2019

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star star star star star

Anonymous Rural Hall, NC

I like that I could save money by doing the installation myself. It was mostly good other than I had a few hiccups here and there. But for the most part, they were very knowledgeable and if they couldn't give me an answer right away, they provided it within twenty four hours. The cameras are good pictures. It seems relatively easy to use with the phone app and the panel they provided me with.

2 years ago

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Reply from Brinks Home Security

Hi there, We greatly appreciate your feedback. We are happy that you were able to save money with our DIY approach and our Care team has been helpful with any inquiries that occur. Please let us know if you have any other further questions.

Sep. 24th, 2019

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star star star star star

John Salem, OR

Some competitor have hidden costs involved in the installation process, so I like the fact that is a fully monitored system with a self install option. It is state of the art equipment and I really appreciate the home automation options. It is easy to access as far as alarming and disarming it. The initial process of setting it up was good but customer service takes a long time after when I had questions.

2 years ago

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Reply from Brinks Home Security

Hey John - Thank you for your feedback!

Aug. 12th, 2019

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star star star star star

Bibiana Lynnwood, WA

I like the self-install. The representative I worked with was very attentive and kept checking in to make sure everything was still okay and wouldn't take no for an answer. They wanted to make sure everything was set up correctly. So far, everything seems to be working very well. It's easy to install and very user friendly. The one time the alarm went off it all worked very well. It's good to know that I'm protected. I can easily customize the service that I need for the home.

2 years ago

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star star star star star

Cy Prescott, MI

The best thing is that it is wireless service and if your lines gets caught or your power gets cut you still have 48 hours of back up battery on the system. It is easy to install yourself, very user friendly and when you have questions they are very helpful with their calls. They explain everything to you and help you out as much as possible. They go above and beyond.

2 years ago

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Reply from Brinks Home Security

Thank you, Cy!

May. 9th, 2019

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star star star star star

Jennifer Albany, OR

Customer service is very concerned and make sure you understand everything and they treat you nicely. The technician who installed it was excellent. It is good and reliable and pretty much the same as what I had before but with more options and the price was right. I feel secure. I do wish all the buttons would light up on their panel to make sure I push the correct button all the time.

2 years ago

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Reply from Brinks Home Security

Thank you, Jennifer! You rock!

May. 9th, 2019

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star star star star star

Spinal Brownsville, TX

I think they have integrated products that make it a well rounded security system. I have bought some different products from them, like the deluxe door, which has helped me tremendously with my rental property because I am able to let contractors in without giving them the complete access code, and the thermostat helps regulate the electrical use. All these things make for an excellent product.

2 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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star star star star star

Place Fairfield, OH

The equipment looks as good as any alarm system. It was easy to install, easy to set up, and I get information for each one every time it's either turned on or turned off. I think when working with the sales agent, he gave me a very nice rate, especially since I was setting up two accounts with them at the same time. The customer service was quick and I kept getting reminders of needing to get it set up.

2 years ago

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Reply from Brinks Home Security

Hey Place - Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Anonymous Hollywood, FL

I like that you don't have to nail anything on the wall. Usually it's kind of difficult to get ahold of the customer service. It seems pretty reliable. I haven't had any problems. I call and check on it monthly just to make sure it's working and they've been very helpful. Protect America seems pretty reliable and they suggest checking it every month.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star_border

Anonymous Carson, VA

The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Ruth Clinton, MD

The representatives were knowledgeable and friendly and helped me set it up with a minimum amount of problems. They answered all my questions which is more than the previous service I had did. I find it hard to set my alarm without the key chain. I guess you would use the app but I would like to be able to use the key fab and set my alarm which I can't do at the moment.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

John Lake Ariel, PA

When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

J Harker Heights, TX

The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

William Lansing, KS

When my husband was installing the system, the personal that he talked to took the time and explained it very carefully. It's working well and we haven't had any problems with it so far and it seems easy to understand. It's self explanatory. We always appreciated when we were able to have somebody come out and actually install our systems in our home but they don't do that.

2 years ago

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Reply from Brinks Home Security

Thank you, William!

Apr. 7th, 2019

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star star star star star

Marietta Houston, TX

Being able to put the system together myself was easy and convenient. The representatives are patient. They took the time to try and understand and figure out if or when I had a situation where I didn't know how to put the tabs where they go. They explained it in detail and they walked me through it step by step. The system gives an immediate response when the alarm is activated and the police come extremely quick.

2 years ago

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Reply from Brinks Home Security

Hey Marietta - Thank you for the plethora of kind words!

Mar. 26th, 2019

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star star star star star

customer in Florida Lake City, FL

I live in NC, I purchased this service and equip for my father in Florida, the reports I have received from him and my sister who worked on the phone only to install the equipment, she said it was easy and successful, Dad said he moved his device once and in 10 minutes a sheriff was at his door, he was not aware it was connected to law enforcement protection, this compells me to give 5 stars to Protect America.

2 years ago

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Reply from Brinks Home Security

Glad to hear that your father feels safe under our watch!

Apr. 8th, 2019

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star star star star star

Gayle Harrogate, TN

I really appreciate their availability and the expertise. They have been very responsive and very friendly when I call for assistance. They should have more hours for technical support. So far the device is good and it was easy to install. It gives me peace of mind knowing that if I need any assistance it had a good local connection to the local police and fire stations.

2 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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