Brinks Home Security has been a recognized name in home security for decades. Brinks Home Security is one of the world's largest home security companies in the U.S., having more than 1 million customers. Brinks takes pride in its patented ASAPer security technology, which is a mobile platform that allows you to connect with your loved ones fast and efficiently in the case of an emergency. Brink's security monitoring starts at $39 per month

Some highlights of Brinks Home Security company include a 30-day return policy, a no-contract security option, a two-year equipment warranty, and home automation technology. After a brief rebranding to Broadview Security, the Brinks name has returned after a merging of MONI Smart Security and LiveWatch. Read Brinks Home Security reviews below to see what customers have to say about the home security provider. 

The Good

  • 30-Day Return Policy
  • Referral Program
  • Crash & Smash Protection
  • Brinks Home Security App
  • Home Automation
  • 2-Year Equipment Warranty
  • DIY Installation Option
  • Brinks Home Security Equipment
  • Various Home Security Plans
  • Financing Options
  • Brinks Home Security Cost

30-Day Return Policy 

Brinks Home Security offers a no-hassle, 30-day return policy for equipment. Many home security system providers don't offer any type of return policy. This can provide peace of mind to homeowners who want a trial run of Brinks Home Security before fully committing. 

Referral Program

Brinks Home Security offers you and a friend two free months of alarm monitoring when your friend signs up and activates their Brinks Home Security system. You can get two free months of alarm monitoring for every friend you refer to Brinks. 

Crash & Smash Protection

Crash & Smash Protection means your alarm system will still send an emergency signal through the cloud, even if a burglar destroys the base unit. The security system perpetually monitors your home for a break-in, and if a sensor is triggered, it immediately begins a countdown on an external memory source away from your home. You can disarm the countdown from your mobile app, but if you don't, the system interprets it as a crash and smash break-in and notifies the authorities.

Brinks Home Security App

The Brinks app allows homeowners to monitor and access their Brinks security system and smart home features remotely via their smart device. Users can arm or disarm their security alarm system, lock or unlock doors, access the live feed from the video doorbell, and more. Customers should note that the app is only compatible with Alarm.com monitoring service plans.

Home Automation

Brinks Home Security features the following z-wave technology home automation capabilities and tools:

  • LiveVoice Assist
  • Mobile app control
  • Live video streaming
  • Cloud video storage
  • Doorbell camera
  • Smart door locks
  • Flood sensors

Smartphone control and basic home automation tools are available on all Brinks Home Security alarm systems.

2-Year Equipment Warranty

Brinks Home Security offers a two-year warranty for all of its products, regardless of your chosen home security equipment pack. If anything in your security system breaks or malfunctions within the first two years of use, Brinks will replace the equipment for free. This can provide peace of mind to customers knowing they won't have to cover replacement fees if something goes wrong. This also shows Brinks Home Security is confident in its products and doesn't expect there to be malfunctions or issues with equipment. 

DIY Installation Option

Brinks alarm system is simple and easy to install, allowing you to set up the system yourself if you desire. They also have professional installation for those who would prefer to contact customer service and have a Brinks Home Security expert set up the system. 

Brinks Home Security Equipment

Brinks Home Security has a variety of high-tech equipment that is available as part of specific security packages as well as individually. 

  • Smart Home Hub — Compatible with Amazon Alexa, Z-Wave, and other home automation devices, the Smart Home Hub includes a wall mount and a table-top stand. It has a high-quality touch screen and includes a removable micro SD card slot for storage. With Z-Wave compatibility, you can have up to 80 lights, 6 locks, 6 thermostats, 6 garage doors, and 21 miscellaneous Z-Wave devices. The Smart Home Hub is also equipped with a 85dB Piezo siren and when the alarm sounds, it is sent to Brinks Home Security's monitoring center through a secure LTE cellular signal. The control panel also encrypts all sensor signals, which means it's hacker-proof.  
  • Wireless Door Sensor — Fully functional up to 200 feet from the control panel, you can place wireless sensors at points of entry within your home. They are lightweight and are easily installed with double-sided adhesive tape. 
  • Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The battery life lasts up to three to five years. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption. The motion sensor is also pet-safe, so you don't have to worry about pets less than 40 pounds setting of the sensor. 
  • Brinks Home Security App — Compatible on iOS and Android devices, the Brinks app allows you to control your home security system remotely. You can manage your door locks, lights, security cameras, and thermostats with ease. This also includes seeing a live video feed of your cameras. With your two-way voice doorbell camera, you can not only see what's happening around your home, but you can also use the app to talk through the camera to your family or other visitors. Lastly, the app gives you instant notifications straight to your smartphone anytime anything noteworthy happens with your home security. 
  • Add ons — Thermostats, door locks, indoor cameras, and outdoor cameras are also available individually or as part of the more advanced Brinks Home Security packages. 

Various Home Security Packages

Brinks Home Security has three main security and smart home package options that allow customers to select the best home security system for them. All packages include 24/7 professional monitoring, and you can try any of them for 30 days and decide if it's right for you. Each package also comes with a two-year warranty. Your package is shipped directly to your home and you can install any of the three security packages yourself or you can pay for installation. For the Smart Security Ultimate package, professional installation is included in the cost. 

Smart Security Essential

The Smart Security Essential package is best for consumers who have basic home security needs and want simple DIY installation. 

  • IQ 2.0 Control Panel
  • Wireless motion sensor
  • Two wireless door sensors
  • Yard sign and stickers

Smart Security Complete

The Smart Security Complete package is ideal for customers who want 24/7 live video feed straight to their smartphone. This package includes an additional motion sensor and door sensor as well as an indoor camera. 

  • IQ 2.0 Control Panel
  • Two wireless motion sensors
  • Three wireless door sensors
  • Yard sign and stickers
  • Indoor camera with night vision

Smart Security Ultimate

A more advanced package, the Smart Security Ultimate includes professional installation. This package comes with an outdoor camera as well as a video doorbell camera. 

  • Brinks Home Touch
  • SkyBell Slim Line Video Doorbell Camera
  • Two wireless motion sensors
  • Three wireless door sensors
  • Brinks Home Outdoor Camera
  • Yard sign and stickers
  • Professional installation

Financing Options

Brinks Home Security cost is flexible, as the company offers GreenSky financing for its Home Complete packages. All details for financing are below:

Home Complete with GreenSky financing

  • Kit will be offered at $0 down 
  • $29.00 per month for monitoring service
  • $11.08 per month at 0% APR for 36 months
    • Monitoring fee + GreenSky payment = $40.08 per month
  • 50% off all add-on products (eligible for financing, *monthly GreenSky payment subject to increase)

Brinks Home Security Cost

Brinks Home Security cost starts at $29 per month for 24/7 professional monitoring. That is relatively low for home security packages. Note that Brinks Home Security pricing also includes a $399 upfront fee and a 36-month contract. However, upfront fees and contracts are common within the industry.

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The Bad

  • Landline & Cellular Monitoring Not Available
  • 36-Month Contract with Certain Packages

Landline Monitoring Not Available

Brinks Home Security only offers wireless/broadband monitoring. No landline monitoring is available; however, many home security customers prefer wireless monitoring, especially over landline monitoring, as it is more flexible and simpler to install with no wires. 

36-Month Contract with Certain Packages

A drawback to Brinks Home Security is the 36-month contract. However, it's somewhat common within the home security industry to have a lengthy contract. Brinks Home Security pricing is also customizable as the company has financing options and various home security packages to choose from. 

There is also a month-to-month option if you choose Brinks Home Security's Nest Secure Package. This can provide peace of mind to customers who do not want to sign a lengthy contract.

The Bottom Line

Brinks Home Security is an established name in the home security industry. Though the company has been under the radar for several years, the recent rebranding and merger of MONI Smart Security and LiveWatch security speak positively to the company's quality. Brink's security is equipped with basic equipment options as well as advanced home automation options, giving homeowners ample amounts of security options.

With its reputable reputation, we definitely recommend considering Brinks Home Security as your security provider. With a 30-day return policy, a variety of security packages, and a no-contract option, Brinks Home Security cost is affordable, and the security solution is definitely worth looking into. Read Brinks Home Security reviews below to see what customers have to say about the home security company. See what customers have to say about customer service, equipment quality, pricing, and more. 

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User Reviews

Star Rating

3.9
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3,730 Reviews

Review Breakdown

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Yonca Copper

October 30th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Terrible Terrible Terrible company!! Do not work with this company as they do not value their customers.As I previously mentioned Brinks did not protect my home when my alarm went off middle off the night they didn't even bother to call the police. Executive department has contacted me with all bunch of excuses with no apology. After sharing my experience online she has called me back stating they will send a tech to complete maintenance for the sensor further advised me that they will accommodate and place a broken window sensor at my house. Just to find out they charged me for the sensor issue with their own device!!! On top of that new sensor they have placed at my house keeps going off and when I called to asked for sensor to be adjusted I was yelled by Executive department team member and she didn't even bother to schedule a tech visit. PLEASE PLEASE DO NOT WORK WITH THIS COMPANY. THEY ARE DISRESPECTFUL, THEY DONT CARE ABOUT YOUR SAFETY AND CUSTOMER SERVICE EVEN EXECUTIVE DEPARTMENT CALLS AND YELLS YOU!!

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55kat

October 28th, 2020 Colton, CA DETAILS arrow_drop_down
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If I could give less then 1 I would. They convinced my godmother to switch to them and promised the best. Her system was installed wrong and kept beeping all night long. We had to call MULTIPLE times and every time they promise to check with the technician and call us first thing to schedule. Every time I have to call for an issue I need to call a minimum of 3x to actually get something done. I’m currently on hold again because I called them Saturday to fix this issue, they already said they would do it on the previous call, they told me no problem first thing Monday they would call to schedule when the technician would be coming this week. It’s now Wednesday and we have yet to hear from them so once again I’m on hold with them, it’s been 37 minutes so far. They are absolutely horrific. Based on the experience we have had every time we have had to call I will never recommend this company to anyone and I encourage anyone considering this company to choose literally ANYONE else.

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Reply from Brinks Home Security

Oct 30, 2020

Hello, thank you for reaching out and bringing this to our attention. At Brinks Home Security we want to make sure very customer is satisfied with their service and we are sorry to hear that this was not the case. If you could please send your account information to [email protected], I would be more than happy to look into this and reach out to you to resolve. - Edwin Q.

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elliott shine

October 25th, 2020 Upper Marlboro, MD DETAILS arrow_drop_down
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Stay away from Brink! Brink has fast response to trouble calls like many other companies; however lacks with customer and technical care. My parents activated service the beginning of 2020 and later added cameras. I soon realized that their camera service is not good and consist of a poor configuration of Skybell and Alarm.com technologies that do not work well together or with other major devices which makes technical support a nightmare. The doorbell camera is unreliable often miss recording events and do not work with your computer (seems to only work with smartphones), other outside camera has very bad unrecognizable night vision that's in b/w, neither camera works with Alexa.

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Reply from Brinks Home Security

Oct 26, 2020

Elliot, , we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and we want to be accountable. With that being said I would be more than happy to look into this matter and reach out to you as soon as possible. -Daniela S.

Verified Customer

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bgfhtp

October 24th, 2020 DETAILS arrow_drop_down
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Professional service from 1st contact to completion of work order.

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Reply from Brinks Home Security

Oct 26, 2020

Hello, the words described in your review are so kind and thoughtful, thank you for taking the time to leave us these kind words. The experience described in your review is the exact kind of experience we strive to bring to all of our customers. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us.-Daniela S.

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Cindy Anderson

October 24th, 2020 DETAILS arrow_drop_down
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They are a Reliable and courteous company

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Reply from Brinks Home Security

Oct 26, 2020

Cindy, we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela s.

Verified Customer

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Stephanie Blumer

October 24th, 2020 DETAILS arrow_drop_down
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Great customer service and always there to help.

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Reply from Brinks Home Security

Oct 26, 2020

Stephanie, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to providing you with the best for many years to come. – Daniela S.

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Nate Igielinski

October 24th, 2020 DETAILS arrow_drop_down
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Too expensive per month and after they took over our 5-year contract with another company Brinks has only increased the cost and did not honor the original 5-year contact per month cost. Unless Brinks can give me a reason to stay, I will drop Brinks after our 5-year contact is complete.

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Reply from Brinks Home Security

Oct 26, 2020

Nate, thank you for leaving us this honest feedback. At Brinks Home Security we care about your satisfaction and we want to make sure that you get the best deals. I was not able to locate your account. we will gladly appreciate it if you can send us en email to [email protected] with your account information. -Daniela S.

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Myra

October 24th, 2020 DETAILS arrow_drop_down
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Because they were very professional and helpful to me

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Reply from Brinks Home Security

Oct 26, 2020

Myra, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.

Verified Customer

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Valerie Wells

October 24th, 2020 DETAILS arrow_drop_down
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My overall experience with Brinks Home Security has been Simply Magnificent. I have never experienced any problems or issues with my home security system & for that reason alone I give this company a 5 Star rating.

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Reply from Brinks Home Security

Oct 26, 2020

Valerie, your feedback is appreciated. Thank you for letting us know that you are satisfied with our services and if there is anything , please don't hesitate to reach out. -Edwin Q.

Verified Customer

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Stevemcdowellwilliams

October 24th, 2020 DETAILS arrow_drop_down
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Well my Alarm went off the police is right here

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Reply from Brinks Home Security

Oct 26, 2020

Steve, thank you for sharing your experience. We are glad to hear that you are satisfied with our quick response time, one of the fastest in the industry. Please let us know if there is anything else we can do for you. -Edwin Q.

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Greg Giuliani

October 24th, 2020 DETAILS arrow_drop_down
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I've had nothing but good luck with Brinks great customer service

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Reply from Brinks Home Security

Oct 26, 2020

Greg, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and resolved any issues that you had. We look forward to providing you with the best for many years to come. – Daniela S.

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Linda

October 24th, 2020 DETAILS arrow_drop_down
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Answers questions right away when I call

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Reply from Brinks Home Security

Oct 26, 2020

Linda, thank you for taking the time to share this with us. We are glad to hear that we have answered the questions you had. If there is anything else we can do, please let us know! -Edwin Q.

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Terry

October 24th, 2020 DETAILS arrow_drop_down
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My system warded off a break in. My cameras saw the door open, but as soon as the alarm went off , the intruder ran away.

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Reply from Brinks Home Security

Oct 26, 2020

Terry, thank you for leaving us this review. At Brinks Home Security we strive to provide the ultimate customer experience and we are glad that everyone is okay in your home. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Verified Customer

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Clyde Simpson

October 24th, 2020 DETAILS arrow_drop_down
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We recently were switched from Protect America, and have called numerous times to receive new signs . We have yet to receive them.

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Reply from Brinks Home Security

Oct 26, 2020

Clyde, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our priority and I will reach out to you to resolve this matter. -Edwin Q.

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Bill Simmons

October 24th, 2020 DETAILS arrow_drop_down
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Always there when I've needed them . Very helpful .

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Reply from Brinks Home Security

Oct 26, 2020

Bill, thank you for your feedback and letting us know how we are doing. If there is anything else we can do for you, please let us know! -Edwin Q.

Verified Customer

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David Fogle

October 24th, 2020 DETAILS arrow_drop_down
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Because they are the best we ever had they are really reliable

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Reply from Brinks Home Security

Oct 26, 2020

David, your experience with us is what we aim for all of our customers to have and we appreciate that you shared this with us. Thank you for letting us know how we are doing and we look forward to protecting your home for many years to come. -Edwin Q.

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Brenda Hillis

October 24th, 2020 DETAILS arrow_drop_down
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They always get the job done , great customer service sometimes it's hard to understand certain people , language barrier

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Reply from Brinks Home Security

Oct 26, 2020

Brenda, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

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Susan Picotte

October 24th, 2020 DETAILS arrow_drop_down
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They answered questions and spend enough time with me to feel comfortable with our company.

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Reply from Brinks Home Security

Oct 26, 2020

Susan, at Brinks Home Security we aim to provide the best customer service and we thank you for sharing this experience with us. If there is anything else, please reach out to us, we are here to help. -Edwin Q.

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Robbie Henry

October 24th, 2020 DETAILS arrow_drop_down
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I've been lied to, hung up on, and overcharged

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Reply from Brinks Home Security

Oct 26, 2020

Robbie, sorry to hear about your recent experience with us. Thank you for reaching out and bringing this to our attention, I have located your account and will look further into this matter. -Edwin Q.

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RAFAEL MESA VAZQUEZ

October 24th, 2020 DETAILS arrow_drop_down
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costumer services always is busy and delay

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Reply from Brinks Home Security

Oct 26, 2020

Rafael, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

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Donald Reed

October 24th, 2020 DETAILS arrow_drop_down
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Have never had any problems with this security company.

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Reply from Brinks Home Security

Oct 26, 2020

Donald, thank you for taking the time to provide feedback. We are glad to hear that everything has been going as expected with your service. If you do need assistance with your system or service please do not hesitate to reach out, we are here to help! -Edwin Q.

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John E. Camillo, Sr.

October 24th, 2020 DETAILS arrow_drop_down
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fast,courteous,profesdsional service whjen alaem is activated

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Reply from Brinks Home Security

Oct 26, 2020

John, thank you for taking the time to leave us this feedback, we love to hear how we are doing. Thank you for your long-time loyalty with Brinks Home Security, it truly means the world to us. We look forward to being your trusted security provider for many years to come. -Daniela S.

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Claudia Stallworth

October 24th, 2020 DETAILS arrow_drop_down
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excellent service, and professional knowledgeable staff

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Reply from Brinks Home Security

Oct 26, 2020

Claudia, thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

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Emma Walker-Suarez

October 24th, 2020 DETAILS arrow_drop_down
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I've had past incidents where my alarm went off and I nor the police received a call. I must admit these things happened when the company was Monitorics prior to being purchased by Brinks.

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Reply from Brinks Home Security

Oct 26, 2020

Emma, thank you for reaching out and bringing this to our attention. I want to take this opportunity to reassure you and make sure everything has been resolved. I have located your account and will contact you. -Edwin Q.

Verified Customer

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Sharon Daniel

October 24th, 2020 DETAILS arrow_drop_down
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I called and they walked me through my problem with such patience.

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Reply from Brinks Home Security

Oct 26, 2020

Sharon, thank you for reaching out, we are here to help. We are happy to hear that our representative resolved your issue and provided the best experience for you. If there is anything else we can do, please do not hesitate to reach out! -Edwin Q.

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David Wykes

October 24th, 2020 DETAILS arrow_drop_down
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Deceptive contract terms and hidden fees when relocating

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Reply from Brinks Home Security

Oct 26, 2020

David, our relocation team is dedicated in assisting customer with moving there services based on your options. If there is contract term remaining on the account then we provide you with the best options to either take your equipment with you, pay off the remainder of the term or extend the agreement, essentially charging you no out of pocket cost for the new equipment. We are sorry you feel this way and we would like to see if there is something we can do to make this experience better. I was able to locate your account and I will reach out to you to discuss this matter further. -Daniela S.

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Ayele Chernet

October 22nd, 2020 Las Vegas, NV DETAILS arrow_drop_down
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For a long time, i have not been able to get any customer support at all regarding issues with my sensors. Customer service supposed to be no 1 according to their recording when i call🤣🤣

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Reply from Brinks Home Security

Oct 23, 2020

Ayele, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will be happy to reach out to you to resolve this matter. -Daniela S.

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Caitlin Loy

October 22nd, 2020 Clovis, CA DETAILS arrow_drop_down
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ZERO STARS!! Crooked company that only cares about money not your protection! They don't accept responsibility for their actions at all! A system wasn't even hooked up and they did not bother reaching out, or fixing the issue that was not known to the customer; they just kept taking money! Awful company with no morals!

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Reply from Brinks Home Security

Oct 23, 2020

Caitlin, sorry to hear about your experience with us. I was able to locate your account and will answer any further questions you have regarding this matter. -Edwin Q.

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Caroline Stumpf

October 22nd, 2020 Altamonte Springs, FL DETAILS arrow_drop_down
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Unethical customer service. I had a system for 2.5 years and moved to a location where I couldn't have a system installed. They continually tried to upsell and locked me in to a 4 year contract unauthorized because service ended with a move. This is extremely disappointing how they treat a customer. They are sending a final bill of over 2k based on breaking a new contract. I don't even have service any longer. I will never use this service again.

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Reply from Brinks Home Security

Oct 23, 2020

Caroline, we are sorry to hear that your experience with us has not been a pleasant one. Here at Brinks Home Security we have a cancellation process to follow of 30 days, this allows us to notify your local municipalities of the cancellation. Regardless we want to ensure each customer is fully satisfied which is why we won the JD power award for customer satisfaction. I was able to locate your account based on the information provided. I will be more than happy to reach out to you and resolve this matter. – Daniela S.

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David Chulak

October 21st, 2020 , DETAILS arrow_drop_down
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Absolutely horrible. Did not sign up with them because I did not like them based upon research. Went with another company who sold out to Brinks within 2 months. Has been horrible ever since. Can't terminate contracts. I'm moving into parents home until my house is built. Now I'm paying for something I cannot use. Their service online is terrible and most people I've talked to are the same. Just horrible....DO NOT SIGN A CONTRACT WITH THESE PEOPLE

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Reply from Brinks Home Security

Oct 21, 2020

David, At Brinks home your mere satisfaction means the most to us. To hear a customer wants to cancel there home security is alarming to say the least. We are always act with the upmost integrity and apologize for any inconveniences. We want to make sure your level of protection stays 100% and we want to investigate this matter further. I was able to locate your account; I will be following up with you to make this experience a positive one.

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Ron Bowers

October 17th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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With change over from Protect America Brinks botched the billing and said American Express refused charge for the first month after change over. I only noticed it because they put a late fee on charges, but no indication of what month as been missedLater they said it was August. I protested that American Express, which had been paying the bill all along with Protect America would not suddenly refuse to pay unless the billing was botched and that American Express paid as usual the very next month, so only one month was missed. I said I would continue service if Brinks removed the late fee and the “missed” month charge. They refused and would not connect me to a supervisor. So I said cancel service. Then they said would owe 8 or nine months of fees for a a cancelled contract. I said no way, I never signed any contract. So this stupid episode has cost them a customer. In addition I had a breach, an intrusion and they never called, so there is a failure to perform anyway. Security companies are nearly a scam anyway, in my opinion. Since I own the equipment, I’ll rig it to notify me directly for a breach and call 911 myself.(I’m, an electrical engineer). I’ll never do business with Brinks and I do not recommend them. R.E.B, MD Florida

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Reply from Brinks Home Security

Oct 21, 2020

Ron, we are sorry to hear about the experience that you had with us. At Brinks Home Security, we care about your satisfaction and please know that we always act with the upmost integrity. I was able to locate your account with the information provided and I will be happy to reach out to you to resolve this matter.- Daniela S.

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Veteran67

October 6th, 2020 Lakeland, FL DETAILS arrow_drop_down
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Had Brinks for awhile. Was expensive at first and called to cancel but they offered me a lower rate so I took it. Called today to cancel since I installed my own security and told me I still had 431 months left on my contract. I never signed any contract and she said I agreed to it over the phone. never agreed to anything and asked her to get a copy of the phone call which she said she will do and get back to me. If I made a verbal agreement like they say I did, they either tricked me to say it but heck, I'm old and who knows if I'll even be around 3 years from now so why would I agree to that. I also know by law that a verbal agreement is invalid. I never signed one the first time I got Brinks and when I called to cancel the first time, no contract was ever mentioned. They don't care about you or me, just like all companies, they just care about the almighty dollar. The heck with Covic 19 financial problems with the public.

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Reply from Brinks Home Security

Oct 07, 2020

Hello, we are sorry to hear that you have not had a pleasant experience with your request to cancel. At Brinks Home Security we strive to provide great customer service and when one of our customers feel that we have failed their expectations, it is important for us to know. If there was any misunderstanding from our end, we would like the opportunity to resolve that. We would gladly appreciate it if you send us an email at [email protected] with your account information and I will reach out to you as soon as possible. – Daniela S.

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Shivan Zaza

October 2nd, 2020 Greene, RI DETAILS arrow_drop_down
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I was so happy with protect America and had a set price I was paying every month that never went up. Now checking my account I notice that brink has been charging me extra every single month since this acquisitions ! This is a breach of the contract I signed! Biggest crooks ever! Can’t get a hole of anyone over the phone. I can’t wait for a class action lawsuit against this dishonest company!

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Reply from Brinks Home Security

Oct 06, 2020

Shivan, thank you for bringing this to our attention. At Brinks Home Security we do take these matters very seriously and I will be more than happy to look into this. I was able to locate your account and will reach out to you. -Edwin Q.

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Matin

September 29th, 2020 Midlothian, VA DETAILS arrow_drop_down
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I had Brinks at my last house for a long time. The company had a semi decent service center to assist you when there was an issue such as when alarm in middle of night would start chirping for no reason which we had to enter code to stop and a few minutes later it would start again. But a call to service center and depending who you got to assist would stop the issue most times. When ADT bought Brinks, the sent techs who replaced all modules with ADT compatible system. The customer service had no idea how to stop alarm when the same issue would start. At one time, we were told to go downstairs, unscrew the panel and remove the backup batter or something to stop the chirping (this was middle of night & was very annoying.. but what was more annoying was that we were paying for alarm service but only connected the backup battery when we went on a trip).. besides this issue, our bills changed a few times as well and it would take several calls to resolve.

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Reply from Brinks Home Security

Sep 29, 2020

Matin, thank you for bringing this to our attention. At Brinks Home Security your satisfaction is our priority and if you could please send me an email at [email protected] with your account information, I would be more than happy to reach out and look into this matter. -Edwin Q.

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kenneth harris

September 26th, 2020 Dallas, TX DETAILS arrow_drop_down
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We had Brinks for 7 years. We were planning to move out of our home and they refused to disconnect our service although we were not under contract. We stopped payment and tried to close the account. After finally coming to an agreement we paid the final balance and sent them a nasty gram to disconnect services. They did but with a nasty response. They immediately tururned off services and charge for an additional month because we are to give a 30 day notice. They immediately sent a collection notice. Sorry we will not paying if you turned of service. If I'm obligated to give notice, they are obligated to provide service. It gets worse, they lied to the credit bureau and reported that we had a lone for the amount for $250 and it was past due. Even worse is that the reported the loan on they day we settled and provided the credit bureau with no prior history.

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Reply from Brinks Home Security

Sep 28, 2020

Kenneth, we appreciate you taking the time to leave us this feedback as it allows us to grow as a company. Please know that at Brinks Home we never mean to make any request a difficult one. If there was any form of miscommunication or misunderstanding from our end, we would like to rectify. If you could please send me an email at [email protected] with your account information I would be more than happy to reach out to you. – Juana H.

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Grigory Rubshtein

September 21st, 2020 Pocono Summit, PA DETAILS arrow_drop_down
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worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I'm a new customer for 20 days, I didn't receive any service, they scheduled technician that didn't come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months...all this without receiving even instruction on how to use the service ... The horrible experience that ever had

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Reply from Brinks Home Security

Sep 22, 2020

Grigory, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to [email protected], I will be happy to further assist in the resolution of this matter. -Daniela S.

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Aaron Rickert

September 20th, 2020 Dallas, TX DETAILS arrow_drop_down
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Horrible customer service. I’m a Soldier moving to another location under federal orders and they are giving me problems cancelling my contract. If they won’t take care of Service Members you think they will take care of you? I recommend hiring another company to take care of your security needs not this one.

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Reply from Brinks Home Security

Sep 22, 2020

Aaron, we are sorry to hear about your experience with your request to cancel. Please know that we never mean to make any request a difficult one. With that being said, I will look into this matter myself and reach out to you.-Daniela S.

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Jorge Mendez

September 18th, 2020 San Antonio, TX DETAILS arrow_drop_down
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been hang up twice in one one hour period, this of course is not the first time, as soon as I pay these guys off I'm going somewhere else.

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Reply from Brinks Home Security

Sep 22, 2020

Jorge, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to [email protected], I will be happy to further assist in the resolution of this matter. -Daniela S.

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Sal Pal

September 9th, 2020 St Louis, MO DETAILS arrow_drop_down
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I was a protect America customer. Brinks bought out Protect America so I asked brinks to mail me my new yard signs and window stickers back in April, it's now September 9th and I still haven't gotten my yard signs and all my window stickers. I told them that it shouldn't take 4+ months to get them, so I'm not paying for a service when I don't have all my equipment. Today I got a call saying I'm two months behind on my monthly payments and they tagged on a late fee to boot. I said to cancel my service and they said that it would take 72 hours to get a cancelation email from them, and 30 days to actually turn off my service. They also said I would get charged the whole time it takes them to turn off my service. I never had any issues with Protect America! Now I'm going to go to ADT. Word to the wise, don't use Brinks security unless you wanna get royally screwed. It shouldn't take two days to send out an email, and it shouldn't take a month to turn off my service. And to top it off, they seemed very content on losing a customer with an excellent payment record for over 8 years.

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Reply from Brinks Home Security

Sep 10, 2020

Sal, We are so sorry to hear of this recent experience with us. Please know that we would never mean to make any request a difficult one. I am happy to look into this matter further. I have located your account and I will be sure to reach out to you by tomorrow. -Daniela S. 

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althelia leach

September 9th, 2020 Grayson, GA DETAILS arrow_drop_down
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I have to say that I am so very DISAPPOINTED with your company. We had another company that was monitoring our home, and then the company apparently was bought out by Brinks. Lightning hit our home and it knocked out the system. I called brinks and advised what happened (after being on hold for an hour or so). The rep went through what needed to be done  blah blah blah. Tech comes out to install everything, all is well. We left to go out and amared the system . Minutes later we get a call stating that the alarm went off. Confused as to why this happened, because there was no one home. Get back home to check it out. The motion detector at the front door does not even light up when there is motion in front of it. Sooooo, we are confused as to how and why would it set the alarm off. I called your HORRIBLE CUSTOMER SERVICE, DID I MENTION HORRIBLE, and was on hold again for a very long time, got transferred and then disconnected. Fast forward to today. Had to call back last week to have a tech come out, and got the appointment set for today. was advised a window of the tech showing up between 8am to Noon. Hmmm, it's 1:26pm and no one has shown up and or called. I call customer service, speck with a rep and he says let me locate the tech and see what's going on. He placed me on hold for 30mins and never came back to the line. I disconnected the call and called back. And, I got Jamahal, he was the first rep that was very polite, and professional, anytime he had to place me on hold he advised me and came back every 2 mins to say he is still checking with the tech. He stated that the tech says he will not be able to get here until about 5pm. My thing is why in the world would he not contact me and say that he is running behind. I have been sitting in the house all this time, and now I have to sit here even longer. This is so unfair, that you all give a window of when the tech should come out, but, then never call to communicate anything. If I had to do do this all over again, I would not have chosen your company. Very Very unsatisfied!!!!!! BTW, you all dont have a problem with snatching the monthly payment from our account.

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Reply from Brinks Home Security

Sep 10, 2020

Althelia, At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. We appreciate you providing Brinks feedback as it allows us to improve as a company. Please know that we are here to help and would like to take a further look into this matter and ensure we provide you with a resolution. I have located your account with us and will be sure sure to reach out to you. – Juana H.

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DPugh

September 6th, 2020 Norcross, GA DETAILS arrow_drop_down
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I have been a customer with Protect America since 2012. My contract is set to expire next month (10-2020). I called Brinks to inquire about offers they may extend on our behalf. They inform me I’m still under contract until 2022; which is straight BS! I was told my contract was extended in July of this year. I demanded they send me a copy of this so called extension. I got the run around and was transferred several times and told we will send it to you. Then was told we can’t see your info from Protect America. What a bunch of frauds. DO NOT TRUST THIS FRAUDULENT COMPANY!!!

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Reply from Brinks Home Security

Sep 09, 2020

Hello, we are sorry to hear that you have not had a pleasant experience with your request . At Brinks Home Security we strive to provide great customer service and when one of our customers feel that we have failed their expectations, it is important for us to know. If there was any misunderstanding from our end, we would like the opportunity to resolve that. We would gladly appreciate it if you send us an email at [email protected] with your account information and I will reach out to you as soon as possible. – Daniela S.

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Michella Mccree

September 3rd, 2020 Norcross, GA DETAILS arrow_drop_down
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I have been a valued customers for years and my whole family uses you guys service ... I had Protect America and then it became Brinks Home Security . My system starting having false signals which was very frustrating . Some times we would set off the alarm nobody would call thank God that we was okay ! I have literally been on the phone since 7am it is now 810 and I'm on hold again . Because everyone keep transferring me to different departments causing me to keep explaining the problem . So finally I asked to speak to a manager and the call never gets there ... this is very frustrating you guys take your money out my account every month and the service is starting to be crappy and customer service and knowledge is not the best !!!!!

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Reply from Brinks Home Security

Sep 08, 2020

Michella, we are sorry to hear you are having problems with the system. At Brinks Home your security and satisfaction are our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

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Zachary

August 31st, 2020 Holland, MI DETAILS arrow_drop_down
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I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

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Reply from Brinks Home Security

Sep 01, 2020

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

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LOIS

August 28th, 2020 Warwick, RI DETAILS arrow_drop_down
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WORST CUSTOMER SERVICE EVER! ON THE PHONE FOR CLOSE TO 1.5 HRS LISTENING TO THEM STATING THEY ARE RATED #1 IN CUSTOMER SERVICE. i HAVE THE RECORDINGS OF ONE OF MY CONVERSATIONS AND WILL PUBLISH ON U TUBE DO NOT GO WITH THE COMPANY YOU WILL REGRET IT i REALLY DON'T KNOW ABOUT IF THE PRICE IS GOOD OR BAD - I WAS WITH PROTECT AMERICA AND BRINKS JUST BOUGHT THEM

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Reply from Brinks Home Security

Aug 31, 2020

Lois, we are so sorry to hear of the experience with the long hold time and that you feel this way about our service. At Brinks Home Security we certainly care for all of our customers and their satisfaction. We want to ensure we provide you with the appropriate assistance and resolve this matter amicably; I have located your account and I will be sure sure to reach out to you. – Juana H.

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Rob S

August 27th, 2020 , TX DETAILS arrow_drop_down
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No help fixing faulty equipment. Huge runaround trying to get help.

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Reply from Brinks Home Security

Aug 27, 2020

Rob, thank you for taking the time to leave us your feedback as it allows us to grow as a company. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. I’d like the opportunity to take a further look into this matter as we are always here to help. If you could please send me an email at [email protected] with your account information I would be more than happy to reach out to you. – Juana H.

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Marty Brister

August 25th, 2020 Casa Grande, AZ DETAILS arrow_drop_down
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I have been a Protect America customer since 2012. Everything about PA has been fantastic in every way. That is, until July 9, 2020, when many loyal customers were pawned off to Brinks. I went from 15 minutes max wait time for a Protect America service call, to over an hour wait time with Brinks- which, by the way, is a foreign call center. I am going to have to save my money so I can afford to buy a new alarm system now from another company. What a jerk move to pass off your customer base and act like to us that it's a good thing. And the only notification, an e-mail. Plus you automatically transferred my account collection to Brinks. I did not give permission for this, unless it was in the fine print. Maybe for PA Brass it is a good thing. Per the agreement, for the first 6 months you get $5 per account per month, then the next 44 months you get $25 per account you passed off. I'll be hanged if you get paid much for my transferred account. We trusted you.

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Reply from Brinks Home Security

Sep 03, 2020

Marty, we appreciate you taking the time to leave us your feedback as it allows us to grow as a company. Please know that at Brinks Home Security your satisfaction means the world and would love the opportunity to turn this into a positive review. If you could please send me an email at [email protected] with your account information I would be more than happy to reach out to you. – Juana H.

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Jkennon

August 25th, 2020 Sun City, AZ DETAILS arrow_drop_down
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Trying repeatedly to cancel my Brinks account to no avail. Originally with Envision but Brinks bought the account. The service dates back at least 2 years, possibly 3 prior to my husband's passing in 8/2018. At 88 I have the desperate feeling that they will be trying to collect from me after I am dead.

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Reply from Brinks Home Security

Aug 25, 2020

Jkennon, I apologize for any difficulties you experienced while contacting us regarding this matter, as it is never our intention to make any situation a difficult one. We would love to speak with you to get this matter resolved amicably. We would gladly appreciate it if you send us an email at [email protected] with your account information and I will reach out to you as soon as possible and have your system up and running. – Daniela S.

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Douglas Harris

August 24th, 2020 Elizabeth City, NC DETAILS arrow_drop_down
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horrible customer service, been waiting for over a month for repiar of a ddead alarm panel

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Reply from Brinks Home Security

Aug 24, 2020

Douglas, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and our response time is amazing. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to [email protected] with your account information and I will reach out to you as soon as possible. -Daniela S.

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James Black

August 23rd, 2020 Newburgh, IN DETAILS arrow_drop_down
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There simply is NO customer service. Formerly Monitronics bought by Brinks. System down because of modem failure. No show for repair. Unreliable. Run away if they contact you

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Reply from Brinks Home Security

Aug 24, 2020

James, we are sorry to hear you are having problems with the system. At Brinks Home your satisfaction is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

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Gerry P

August 20th, 2020 Troy, NY DETAILS arrow_drop_down
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I was with Protect America for years, then it was bought out by Brinks. Worst customer service ever! I tried to contact them four times with no success. First was a call to customer service (just need help on a hardware upgrade) twenty five minutes on hold only to get disconnected without ever speaking to someone. Second attempt was text message, got my message response an hour later, only to say we can help with that here you have call customer service. I called customer service again, twenty nine minute wait with the same results, disconnected with out speaking to anyone. I have since canceled my services, which was no small feat in its self, and went with a different alarm company. By the way I had great customer service when it was Protect America!

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Reply from Brinks Home Security

Aug 24, 2020

Gerry,here at Brinks Home we strive to provide excellent customer service and when this is not done we like to be inform to be able to rectify that. Allow me to apologize if your experience was anything other than impeccable. It breaks my heart that we will be losing you as a loyal customer due to your experience. I would like the opportunity to take a further look into this matter. However, we have not been able to locate your account based of the information provided. If you could please send me an email at [email protected] with your account information I would be more than happy to take a further look into this matter and reach out to you. – Juana