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Eargo

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112 User Reviews

9.0

Overall Score

LAST UPDATED: September 12th, 2022

Eargo wants to change the way the world thinks about hearing loss by dramatically improving the consumer experience at every step of the hearing care journey. The company’s hearing loss solutions combine sleek proprietary technology, on-demand licensed hearing professionals, and an advanced personalized App to offer high-quality performance from our virtually invisible hearing aids. 

Eargo's hearing aids are Class II FDA Registered Exempt Medical Devices and the company designs, manufactures, and sells its hearing aids directly to the consumer. 

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The Good

  • Hearing Aid, Not an Amplifier
  • Prices and Financing
  • No Hearing Test Needed
  • Discounts
  • Rechargeable Battery
  • Patented Flexi Fibers
  • Device Warranties
  • May Help with Tinnitus Symptoms

Hearing Aid, Not an Amplifier

Eargo is a hearing aid. All Eargo’s devices amplify sounds at specific frequencies to compensate for hearing loss, meaning the hearing aid uses an algorithm to determine how much output to deliver to your ear. This is different from an amplifier as amplifiers amplify all sounds equally. 

According to the Eargo’s website, Eargo is a Class II FDA Registered Exempt Medical Device intended for individuals 18 years old or older with mild to moderate high-frequency hearing loss. 

Currently, Eargo sells four hearing aid models: Eargo Max, Eargo Neo, and the Eargo Neo HiFi and the newest addition the Eargo 5:

  • Eargo Max is a sleek and functional device that amplifies speech while reducing background noise.
  • Eargo Neo features even better noise reduction than the Eargo Max. It also has better feedback cancelation and more added stable gain. The Neo also features the Flexi Palms, that provide high-quality sound and float more comfortably in your ears.
  • Eargo Neo HiFi is a well-tuned device for the pickiest audiophiles. The device features the best noise reduction and feedback cancellation, plus more added stable gain. It also features the redesigned Flexi TetraPalms that offer a fourth layer of ultra-soft Flexis. The added layer provides a more secure fit and improved listening experience. 
  • The Eargo 5 is the smallest in-canal, rechargeable hearing aid the company has ever made. The medical-grade, FDA Class II hearing device is completely customizable thanks to Eargo’s Sound Match™ technology. This proprietary technology provides recommendations for users to adjust hearing settings to fine-tune their listening environments, meaning you can customize your hearing experience for different environments with up to four presets and additional bass/treble EQ. You can purchase the Eargo 5 online through the Eargo website, and the device comes with a 45-day money-back guarantee and a two-year warranty. 

Prices and Financing

Consumers can expect to pay anywhere from $1,500 to $2,950 for Eargo’s hearing devices — the price will vary depending on which device you choose. But the costs include the two hearing aids, charger, and extra Flexis and wax guards.

While this may seem like a lot when compared to amplifiers (which generally cost around $300), you get what you pay for. Eargo’s devices treat mild to moderate high-frequency hearing loss, are incredibly discreet, breathable, and comfortable. Plus, Eargo provides its customers with unlimited lifetime support to a licensed hearing professional via phone and Eargo is a Class II FDA Registered Exempt Medical Device. Amplifiers are extremely noticeable, and don’t come with any licensed support.

When comparing Eargo to a traditional hearing aid, there are several advantages to Eargo. Conventional hearing devices treat moderate to profound hearing loss, are quite noticeable, can be uncomfortable for glasses wearers, require an in-clinic fitting and follow-ups, and cost around $4,000. 

However, if you can’t pay for a device entirely upfront, Eargo offers financing through its partner company, Bread. Monthly financing for the Eargo Max starts as low as $86 per month*. The Eargo Neo monthly payments start at $109 per month*. And the Eargo Neo HiFi’s payments start at $137 per month*.

*Your terms may vary and are subject to credit approval. 

No Hearing Test Needed

You don’t need a hearing test to purchase an Eargo device. Eargo explains, “Eargo devices are specifically designed for those with mild to moderate high-frequency hearing loss, including hearing loss that has resulted from noise exposure. This type of hearing loss is very common and our hearing nerds have developed four programs that cover this range of high-frequency hearing loss. So odds are, if you have mild to moderate high-frequency hearing loss, Eargo will work for you.”

Discounts

Veterans, active military service members, nurses, doctors, and first responders receive a 10 percent discount on the Eargo Neo HiFi or Eargo Neo.

Rechargeable Battery

According to Eargo, your portable charger’s battery will last up to seven days and only takes about two hours to fully recharge. 

It takes about six hours to charge a fully depleted hearing aid, so Eargo recommends charging them while you sleep. At full charge, you’ll have about 16 hours of hearing aid power for the day. 

It is estimated that your hearing aid’s life expectancy is around three years; after that, Eargo suggests getting a new pair. 

Not only does your Eargo case house your hearing aids, but it is also your charger. Once your case is fully charged, Eargo states that it can power your hearing aids for up to an entire week. 

Patented Flexi Fibers

Eargo’s patented Flexi Fibers are a revolutionary breakthrough in the hearing device design. 

The Flexi Fibers hold the Eargo in place, allowing it to float inside your ear. They also allow natural low frequencies to enter your eardrum, giving you a nice mix of ambient and amplified sounds. 

Device Warranties

Eargo has a limited warranty that covers defects in material and workmanship. This includes the hearing device’s internal components, charger cord, and plug (within the original warranty valid starting from the date of delivery). Customers can either choose from a one-year or two-year warranty at the time of purchase. 

The Eargo and Eargo Plus have a limited warranty that covers defects in the material and workmanship. This includes the hearing device’s internal components, charger, cord, and plug within the one-year limited warranty. The warranty is valid, starting from the date of delivery.

Eargo, Inc guarantees all warranties. 

May Help with Tinnitus Symptoms

Eargo’s devices are not designed to treat tinnitus specifically. However, the company explains that improving your hearing in certain ranges can often help offset the symptoms that are experienced with tinnitus.

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The Bad

  • No International Shipping
  • Exclusions from the Warranty Repair Coverage

No International Shipping

Eargo does not ship its hearing aids outside of the United States. 

Exclusions from the Warranty Repair Coverage

Customers should be award of the following exclusions:

  • Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty.
  • Damage from improper handling or care, exposure to chemicals, immersion in water, or undue stress.
  • Damage caused by third parties or non-authorized service centers are excluded from this repair policy.
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The Bottom Line

Eargo is a fantastic option for those suffering from mild to moderate high-frequency hearing loss. The company offers three unique, modern, and advanced hearing aids that are sure to be comfortable and discreet. Eargo’s Flexi Fibers’ unique design allows the device to suspend in your ear and enable low ambient sounds to pass through so only the high (treble) sounds have to be amplified.

Unfortunately, Eargo doesn’t ship outside of the United States and customers should be aware of the exclusions to the warranty. But other than that, we strongly recommend consumers give Eargo’s hearing aids a chance. 

If you have any questions or concerns regarding Eargo’s devices, we suggest setting up a free consultation and talking with one of Eargo’s licensed hearing professionals.

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Eargo Frequently Asked Questions

Are Eargos right for my hearing loss?

Eargos are for adults with mild to moderate high-frequency hearing loss. They are not likely to be appropriate for anyone suffering from moderate to profound loss. 

Do I need to be tech-savvy to use Eargos?

It’s easy to get started using Eargos. Give us a call and one of our experts will let you if Eargo is a match for you. You can then order Eargos over the phone or online. You will receive your Eargos in a few days, charged and ready to go. Our hearing aids have four pre-set listening profiles that address the most common mild to moderate high-frequency hearing loss. You can change the settings easily by double-tapping your ear. We also have a team of licensed hearing professionals available for additional support whenever you need it.

How are Eargos different from other hearing aids sold over the internet?

Eargos are Class II FDA Registered Exempt Medical Devices unlike most options available online which are PSAPs or general amplifiers that make everything louder, but not clearer. Also, Eargo is the only hearing aid company that designs, manufactures, and sells its hearing aids directly to the consumer. We also provide remote, unlimited live support with a team of licensed hearing professionals from beginning to end. 

When I buy hearing aids from Eargo, do I receive any support?

Yes! Even before you buy, you can get on a one-on-one call with one of our Personal Hearing Guides, who will ask questions to understand your hearing ability and lifestyle, and to see if Eargos will work for you. If you have more detailed questions, you can also speak to our licensed hearing professionals. Once you place the order, we’ll schedule a Welcome Call for you with our licenced professionals who will ensure that you get the best out of your Eargo hearing aids. Your hearing professional can also make remote programming adjustments. This support will last for the lifetime of your Eargo.

Are Eargo devices amplifiers or hearing aids?

Eargos are Class II FDA Registered Exempt Medical Devices. This means that we’ve esnured that our devices meet certain standards, the same ones that all traditional hearing aids have to meet. Basic "amplifiers," or Personal Sound Amplifiers (PSAPs), do not meet these criteria and are not subject to FDA regulations. 

Do I need a hearing test to order Eargos?

No. Eargos are designed for those with mild to moderate high-frequency hearing losses, including hearing loss from noise exposure or natural aging. This type of hearing loss is very common and highly treatable. If you already have a hearing test, you can give us a call to speak to a Personal Hearing Professional about whether Eargo is right for you.

Can I return my Eargos if they aren’t right for me?

You can return your Eargos within 45 days for a full refund.
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Eargo

Eargo is a direct-to-consumer medical-grade hearing aid manufacturer, designing and developing affordable state-of-the-art hearing aids. All Eargo hearing loss solutions, including its flagship Eargo Neo HiFi, are virtually invisible, rechargeable, and extremely comfortable. Plus all Eargo hearing aids come with lifetime remote support from the company's team of licensed hearing professionals and include a mobile app for further customization of each device in the ear. Eargo has developed a safe and convenient telecare model where there is no need to physically visit a doctor's office.

And, did you know federal employees and retirees have a generous hearing aid benefit through their federal employee insurance plan? That means you could get Eargo, the world's best virtually invisible hearing aid, at no cost to you. Eargo believes everyone should hear life to the fullest.

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4.7

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112 Reviews

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Featured Review

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A Ellis Gilbertsville, PA

I switched from a traditional hearing aid to the Eargo. I am absolutely thrilled with the quality of sound clarity over the other product I was using and how much more comfortable they are. The product is easy to use and clean. The company thought of everything from ease of purchase in working directly with my insurance so I didn’t have to deal with cumbersome paperwork to changing the tip to fit my ear. The flipping and putting the Eargo in my ear is so very easy. I don’t have to stop and think how to insert as it is all natural and common sense movements and so simple. I like how they feel natural and do not have to worry about them when working out. My old behind the ear type would come loose and hang when working out and these stay in place. I also like my mask doesn’t dislodge the Eargo like my behind the ear one did. The sound quality is impeccable and I am not getting feedback like I use to. And finally, most importantly the customer service is amazing. They listen and help. Thanks Eargo! This is definitely a game changer.

1 year ago

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Featured Review

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Robert Simpson , DC

I just bought a pair of hearing aids from Eargo in large part because I was so impressed with all of their personnel. In the process of deciding to invest in these new hearing aids I talked to at least 5 different people. Most of the time they called me to make sure I had the information I needed and to offer to answer any questions. There was no pressure, but they made it clear that they would take whatever time was necessary to answer all of my questions. And, I found their answers to be straight forward, based on an understanding of my hearing problems, and with a concern for making sure that Eargo was right for me. At this point, I couldn't be more pleased with what I know about Eargo.

1 year ago

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Ed Hansen Saco, ME

Even though I did a lot of research before buying Eargos, I am amazed and pleasantly surprised. I looked for four things: unnoticeable, rechargeable batteries, smartphone control and good sound. Eargo has all four and fantastic support people, videos and written material. It took me a few years to decide and I am a first-time hearing aid user.

1 week ago

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Kevin Caple Lakeville, MN

These are my second attempt to get better hearing. My first in the ear hearing aids were from perhaps the largest manufacturer of all the hearing aid companies and were twice the price of the Eargo’s. I did not like them because it felt like my ears were plugged with them in. I’m so happy to say with the Eargo’s I do not have that sensation and i can hear better and so much more. I have choose to use the open pedal design ear buds and the comfort is so good I forget I have them in.

1 month ago

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Roy Prochorchik Springfield, NH

The company has been very helpful and accessible. So far I find the hearing aids are satisfactory and performing as expected. Still in the trial period and I find them very comfortable. The design fits my needs perfectly. The company is top rate.

1 month ago

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Jackie George Lake Worth, FL

I just received them & Carrie was very helpful in explaining how they work. Of course I will need to speak with her again. I had them in all day today and my hearing was very impressive. I didn’t even. need the. closed captioning. Big Improvement. I’m looking for to speaking with Carrie again. But i am very satisfied so far. Thank You. Jackie George

1 month ago

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Ted Hurlbut Saint Helen, MI

This is my second pair of Eargo hearing aids. I would recommend them to anyone who needs help with their hearing. The new Eargo 6 are a great product. If you are looking for hearing aids that go inside your ear and are almost invisible, Eargo is the only way to go. Also, the app is really easy to use. It allows you to adjust your hearing aids to meet your needs and to control other aspects. I would highly recommend them.

2 months ago

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Reply from Eargo

Thank you for recommending Eargo so strongly! We are so happy to hear that you're enjoying your hearing aids!

Jul. 26th, 2022

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DrFrank The Dalles, OR

I’ve been an EARGO user since 2015. I would have ditched my regular hearing aids sooner, but the states of Oregon and Washington wouldn’t allow EARGO sales. I was immediately captured by the form factor and comfort. I wore the trial units for months without issue. The idea of not having to mess with batteries had great appeal. So when EARGO was able to sell in my state, I immediately purchased a set and put them to work. It’s been a great 7 year journey and I have no complaints…only high praise. The recharging function is pure genius and the ear pieces feel so natural, it’s almost like not wearing anything in my ears. I just upgraded to the EARGO 6 because it doesn’t make sense to keep purchasing non-water resistant EARGO systems (I have 4 empty cases to remind me of the EARGO comfort level). In fact, I took a shower with my new EARGO 6’s the first week I owned them! While I’ve only owned my EARGO 6’s a few weeks, I can tell you now that I absolutely love them … for all the reasons I switched to EARGO in 2015 plus the latest in cutting edge technology in 2022. When I transferred my hearing profile to my EARGO devices using the charging case … I immediately knew that future updates and improvements will be a significant advantage in terms of always having the latest software. As to hardware, the power of the digital processor is immediately obvious … and even though I’m getting a more powerful system … 16 hours of use is a piece of cake. The list is long as to why I like the 6’s: from the fact that once they are set up - they don’t need a smart phone … to the fact that if I do have a smart phone I can adjust and tune the earpieces on the fly. It is simply amazing.

3 months ago

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Reply from Eargo

We sincerely appreciate your support over the years! So glad Eargo devices have continued to make you happy!

Jul. 19th, 2022

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Gary Rapid City, SD

These little devices are absolutely life changing - virtually invisible in your ear and the service and support from Eargo has been amazing. After having my new Eargo 6's for a week I went to Sunday church and for the first time in about 5 years actually clearly heard every word my pastor had to say. And no one could tell I was wearing top notch state of the art hearing devices. These are really life changing and Eargo really goes out of its way to help you succeed and get the most out of these miracle devices. The staff at Eargo before my purchase and after have been fantastic being knowledgeable - kind - professional and really wanting you to succeed in life changing new hearing. I just cannot more highly recommend any product more.

3 months ago

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Diane Vitalis Miami, FL

My representative, Ryan, was attentive and really cared about my individual needs not just wanting to make a sale. There was no push into purchasing Eargo just an understanding for my particular situation. Came back after a year of looking at different hearing aids mainly because how Ryan represented the Eargo Company.

2 months ago

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Reply from Eargo

Thank you so much for sharing your Eargo experience! We certainly want to make sure the hearing aids are right for you and you will benefit from our devices.

Jul. 26th, 2022

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Jim Ross Lightfoot Houston, TX

I have been very pleased with my hearing aids. However, not only do you get excellent hearing aids; the bonus is a beautiful group of people that handle any problem or question you might have quickly and pleasantly. They get an A+ in my book!

2 months ago

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Reply from Eargo

We are always happy to help! So glad to hear that you're enjoying your Eargos!

Jul. 19th, 2022

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Sonny E McLean, VA

I have positive experience with my Eargo NEO HiFi hearing aid. It!s comfortable, works well. When I had an issue, I called customer service. The entire staff was very helpful. Swift action was rendered. I would highly recommend them to anyone.

2 months ago

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Reply from Eargo

Thank you for the recommendation! So glad to hear that you are enjoying the hearing aids, our service and the support.

Jul. 19th, 2022

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Michael Brown Washington, DC

I had the previous model (I have the 6 now), I think the performance is fantastic for my kind of hearing loss (50 years of jet engines - guns) I can hear the system switching in a noisy environment, adjusting to the new situation. Love it. They are now water resistant so no panic if I jump in the shower or the ocean and forget to take them out. I understand why we don't have blue tooth to the phone or music (battery, antennas etc ...) but that is the only reason I gave it 4 stars, if they somehow could do that it would be amazing - such is the price of vanity, invisible hearing aids have a cost.

3 months ago

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John Thomas Sanford, NC

I tried the top of line main stream custom mold from the leader in hearing devices. The were not water resistant. They were horrible in wind. I couldn't modify their settings through the app it required an office visit. Their product was not targeted for someone with an active lifestyle. Customization required an office visit $$. I discovered Eargo when looking for 'throw-away' devices for an impending fishing trip and IPx7 rating pulled me in. Ordered immediately, tried them out and was still in trial period for the others so they were returned. Money was not the driving factor it was function for my life style as water is not an issue for Eargo6. They are functional for me, fit well and are easy to maintain. I reviewed as a purchaser of Eargo6 and received nothing for this review.

5 months ago

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Larry Rossow

I think Eargo hearing aids deliver superior hearing sound. And, being in the ear instead of “hanging” on the outside they are more secure. I used that type for almost 10 years and actually lost one while camping. I think a low hanging branch caught it and flipped it away. I had another one get flipped off while shoveling snow. Fortunately I was able to recover that one. The end result was that I no longer wore them while doing any outside activity. They were very susceptible to shutdown should any moisture get on them. With Eargo I feel more secure in that they should not be likely to fall out. And my ear lobes provide a degree of protection from incidental moisture, at least until I can get out of the precipitation.

1 year ago

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Steven G. Canavis Chicago, IL

Eargo was one of three or four companies I decided to call with regards to my hearing aids' needs. They were prompt in their follow-up and in the responses and information they provided me.

2 months ago

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Reply from Eargo

Thank you for choosing Eargo hearing aids!

Jul. 19th, 2022

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Bobbi Santa Barbara, CA

Love the water resistance feature since I teach swimming. (Hearing loss due to little kids screaming in my ears when they first start.) Have had other aids but like Eargo best.

2 months ago

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Reply from Eargo

Thank you! So glad to hear that you are loving your Eargos!

Jul. 26th, 2022

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Richard Cole Strasburg, CO

So far i've been very happy with my Eargo 6 hearing aids. I was looking for hearing aids that go inside the ear and are less visible. I've been wearing them for 3 days now and they've been working great for me. The 4 programs that they come with are great and I see no need at this time to make any changes. They feel like top quality products.

3 months ago

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James Rankin Phoenix, AZ

We have been extremely well pleased with both the product and the customer service. All associates have been caring and helpful.

1 month ago

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Peter Boucher Elk Grove, CA

The hearing aids are very clear, and I hardly notice I am wearing them, they are so comfortable. The customer service is fantastic, working with me every step of the testing, adjusting, and fitting process. Although Eargo required I pay for the aids, then seek reimbursement from my insurance company, it was not a big deal. My insurance paid $2,000 within two weeks of my claim.

7 months ago

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Charles Gage Laurel, MD

I am very impressed with the Eargo 5 hearing aids, the Eargo staff, and the approach they take to hearing loss. The follow-up service from Eargo has been exceptional. I have been wearing hearing aids since my early 30's and I am now 66. I have always preferred the "in the canal" aids as eyeglasses, headsets, and now masks, do not get in the way. The Eargo aids are very comfortable and the tips come in different sizes. I was very surprised these "universal" tips adapted well and are comfortable. Performance is very good. Sound quality is excellent. I was surprised at how good the cellphone app is that is used to evaluate your hearing loss. There are default programs for Office, Phone, Music, and other environments. The Eargo 5 units are controlled by your cellphone app. The carrying case also will recharge the aids by itself about three times. This is great for a weekend as you do not need to haul around a charging cord. You just put the aids in the case and they are recharged from the battery in the case. I have more expensive name-brand aids but I wear the Eargo 5's exclusively. For people who have never worn hearing aids, I can only suggest you try a pair. Give it a week or so before making any decisions. Like eyeglasses, it takes a bit to become accustomed to the sounds you have been missing. If you have questions, the Eargo people have always been there for me to answer them. I certainly would buy them again.

8 months ago

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Corey Auburn, CA

Today is the first day wearing them. I love being able to hear everything. I have some fit and adjustment questions, but I have a follow up phone call scheduled tomorrow.

3 months ago

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YT2022 Waltham, MA

Great product, excellent customer services, from the initial contact to follow up from the audiologist. It’s amazing how much technology is packed in the tiny device.

3 months ago

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A Coblentz Middletown, OH

Innovative company & product. As much as I am most appreciative of our military personnel and first responders, I dont see everybody’s hearing any less important. Offer promo pricing/ discounts to all potential customers!

4 months ago

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Bill Todd Greenwood, IN

I have recently purchased the Eargo6 hearing aids and have been very impressed with the devices but more importantly with their audiologists and customer service. They have been very helpful in my choice to purchase the Eargo’s and with helping me get the most out of them.

5 months ago

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Eargo 5 Pottstown, PA

I purchased the Eargo 5 several months ago and have worn them every day since receiving them. The Eargo staff has been very helpful in answering any questions that I have had and follow up to see that all is going well. I am so happy with the Eargo 5 that I hate to remove them to go to bed. I hear sounds that I forgot existed. I have had tinnitus for many years and the Eargo 5 hearing aids have helped very much. Thank you Eargo staff. Bernie P

8 months ago

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Donna H Cupertino, CA

Love my Eargo 5’s. The inside ear fit is just what I hoped for. Clear sounds and no risk of losing them like I did with those that would catch on my glasses, mask, hat or clothes. Then a major cost to replace it if I wasn’t aware it had fallen somewhere. The recharging case is also so much more convenient then having to change tiny batteries. The software paired easily with my phone and is easy to use. Pleased in every way with these affordable and high quality upgrades to my hearing.

8 months ago

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Khalid Naji Doha, DA

At start I got stuck but it was obvious that Eargo is a company out of this world for superior customer services.

2 months ago

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Reply from Eargo

Our Eargo support team is always happy to help and make sure you are benefitting from our hearing aids!

Jul. 26th, 2022

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Bobby & Christina Warcup Corona, CA

I am really critical when it comes to reviewing, so here goes my thoughts. I am extremely vane about my looks. Maybe because I past 78 years and I didn't want some clunky ear piece. Thankfully I came across the Eargo. Nobody even knows I'm wearing them. Infact, the biggest problem I have is forgetting they are there when I get in the shower. 3 times now I have had to run and get the rice to help dry them. Still they work perfect. Here is the only downfall.. the volume and sound adjustments only allow for minor adjustments. I find that they are a bit loud. I was able to compensate by switching to the open earbuds. That has really helped. Nothing else needs to be said about a perfect hearing aid. After 2 other tries, I finally have the best for me.

9 months ago

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Mike Tillges Saint Paul, MN

Knowledgeable, professional, friendly and Impeccable service!

1 month ago

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Joy W Bumpass, VA

My Eargo 5 Hearing Aids work great!! I liked them from the start but after I got them connected with the app, I love them! I really liked the Sound Match hearing test. I like being able to mute and adjust volume, and choose different hearing environments on the app! Trisha called me and gave me some tips and she was very helpful! I didn't realize that my hearing Wes so bad until I could hear well again.

1 year ago

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Ken Rock Sturgeon Bay, WI

I experienced some unexpected malfunctions coincidentally in both aids at the same time. Without hesitation , the EARGO representative conducted a troubleshooting interview by phone and immediately authorized replacement aids. They arrived in two days and now after two weeks use continue to provide excellent assistance for my personal hearing loss conditions. I have used two other hearing aids over the past several years and there is no comparison to the EARGO products and, for me, no going back!! Thank you EARGO.

1 year ago

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Mduser Glen Burnie, MD

Had over the ear aids and the Eargos are much much better. No comparison. My old aids used batteries so the Eargos are a plus there. Another BIG plus, for me, is that my aids don't come off when I'm taking my face mask off. That was a big problem with my old aids. Almost lost them one time. As far as support goes, the Eargo company is head & shoulders above the rest. Between the very professional, well-done & very informative tutorial videos & phone call from audiologist, one couldn't ask for better customer support. I wish all companies would adopt your customer support model

1 year ago

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Reply from Eargo

Hello! Thank you so much for the kind words and for taking the time to post about your experience. You've made us blush! We appreciate you trusting us to help improve you hearing and hope you'll spread the good word to others about Eargo.

Apr. 20th, 2021

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John Coffey Orlando, FL

These are the best hearing aids for me. I tried behind the ear (BTE) hearing aids in the past; but, they were too cumbersome and got in the way of wearing glasses and using a blue tooth headset. Eargo hearing aids fit in my ears; and, don't interfere with everyday life. The sound amplification, specifically on higher frequencies, is great. The different scenarios, phone, crowd, restaurant, and TV watching work great for me.

1 year ago

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Reply from Eargo

Hi John! Thanks for the great feedback on your experience with Eargo hearing aids. We're so happy they are fitting into your lifestyle and improving your hearing! Please spread the word to friends and family.

Mar. 1st, 2021

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Donald ,

I work private security in a large 4 story building with 300,000 square feet with persons of all nationalities, many speaking both English and native languages. The vast majority are young females with soft voices I could not hear. Now I hear one and all clearly. At home I use TV volume at 25 instead of 60 or higher. EARGO has made me able to actively participate in both one to one and group conversations. Way to go EARGO. PS. Federal employee, both current and retired with FEO Blue are eligible to enjoy these as I do:. Zero out of poc

1 year ago

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Reply from Eargo

Hi Donald. Thanks for writing such detailed review of how Eargo has helped you! It's so critical we can the high pitched parts of speech to have better clarity and pick up the nuances of various words. We appreciate you taking the time to tell your story!

Jan. 31st, 2021

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Alaskan Bev Chugiak, AK

I like the history given on the web page. It's not some backroom mad scientist coming up with a strange idea he thinks will make him rich and famous, but a solid core of study and production that is helping many achieve better hearing and comprehension. The representative who helped me, Tyler, is great at listening, restating pertinent points to make sure he has understood me completely, and answering all questions. I expect to be very satisfied with my Eargo aids when they arrive soon!

1 year ago

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Reply from Eargo

Hello! Thanks for the nice post about your experience with Eargo! It sounds as though you've had a great experience with our team. We appreciate you giving us the opportunity to improve your hearing. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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Kjzele Boise, ID

At first I had difficulty connecting for my initial consultation with my assigned Eargo health professional due to my extremely busy schedule. My assigned health professional was persistent in trying to reach me, and when we finally connected my health professional was extremely polite, informative and helpful! You cannot find this type of service much anymore these days. Thank you Eargo!

1 year ago

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ToucanJim Redondo Beach, CA

For the previous 2 years I've had a pair of Neos. I found them to be life changing (in a good way). I also found them to be unreliable and had to have multiple warranty replacements. I now have a pair of 5s. I find the sound quality and comfort to be outstanding. I am hopeful they are more reliable.

9 months ago

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Phillip Guin Midlothian, TX

Customer Review Video

1 month ago

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Carey Parks Fort Myers, FL

Well designed and manufactured. Plenty of how-to material available and humans too! Comfortable, I often forget I'm wearing them and when I take them out, I feel like I have something in my ears - possibly because my hearing drops when they are gone.

1 year ago

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Pennie Bell Pinellas Park, FL

Very helpful! Hearing aids are working great for me so far. Any questions or concerns that I had have been answered or resolved quickly. Everyone has made me feel that my satisfaction is most important. I love the app and all of the customization it gives you.

1 year ago

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Linus A Youg Reisterstown, MD

These are great. This is my replacement hearing aids. I wasn’t able to use the originals as with my glasses, masks, and hearing aids I didn’t use them much. Now I put them in as soon as I get up and wear them until bedtime. Thanks thanks thanks.

1 year ago

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Reply from Eargo

Hi Linus. Great feedback about the additional benefits of wearing Eargo's nearly invisible completely-in-the-canal design. We appreciate you posting about your experience! Please tell friends and family about your experience and how we can help!

Feb. 17th, 2021

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Will Miranda Nottingham, MD

Never wearing hearing aids Eargo hearing aids fell really great. The mobile app offers up ever more nice feature and you actual can hear the differrents. The app is also easy to use. This is my first pair of hearing aids and Eargo knocked it out of the park for the hearing lose these these are designed for.

1 year ago

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Reply from Eargo

Hi Will. Wow! Thank you so much for writing such an incredible review. I hope this first pair of Eargos will not be your last!

Jan. 25th, 2021

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Jim Charles Egg Harbor, NJ

The sound quality was a shock. It was and is very realistic and natural. I can’t test how it is in a crowd because I haven’t been in that position in almost a year. Let me put it this way, I am very pleased with how well I hear and comprehend. The charger has issues I’m trying to work out on my own. One side works...sort of. Anyway, I now hear normally, with no one knowing why. At close to 78 any semblance to a normal physical function is a gift.

1 year ago

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Reply from Eargo

Hi Jim. Thanks for writing such an honest review. If you ever in need of help, please email us at [email protected] with your name and email address used when you placed your order. Also include your phone number and someone reach out quickly. We sincerely thank you for the opportunity to help you hear better! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program at the bottom of our homepage on our website.

Dec. 30th, 2020

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dale Fairfax, VA

the company make a slick product and it works, except for when it doesn't. Communication was open and good but there did not seem to be a sense of urgency when one of my aides started to not work properly. Started dialog back in August and by the time this got resolved, I was out of warranty. It would have helped if I got the heads up call about the warranty prior to that as I we would have been able to take care of this without any expense on my part. I will use these until I can't or need an upgrade and will think hard about replacing with Eargo again.

1 year ago

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Reply from Eargo

Hi Dale. Thank you for writing such a candid post about your experience. Given the concerns you express, we will provide an opportunity to help you with your next set of Eargos. When you do wish to upgrade your current Eargo hearing aids, we will offer our standard upgrade discount along with a credit of the cost of your repair. Please save this correspondence for future records.

Jan. 5th, 2021

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Sandra Jacob West Hartford, CT

So far these hearing aids are comfortable, easy to use and effective.

2 months ago

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Reply from Eargo

We are so happy to hear that you are enjoying the performance, ease of use and fit of your Eargo hearing aids!

Jul. 19th, 2022

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William Fort Myers, FL

An enjoyable experience. Seems like it will be an excellent product .

2 months ago

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Reply from Eargo

It's our goal to make sure your Eargo experience remains enjoyable and you're happy with the hearing aids. Please feel free to reach out to our support team if you need anything. We're always happy to help!

Jul. 26th, 2022

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Hank Thomas Monticello, MN

The Eargo staff was very friendly, professional, and easy to work with. The Eargo hearing aids are EXTREMELY comfortable for me. I wore them over 12 hours today. I forget that I even have them in my ears. I also really like how "near invisible" the Eargos are in my ears. I now regret that I did not wear the Eargos as much as I should have during the 45 day period where satisfaction is guaranteed. I would call my hearing loss "light" and at this point I have not decided whether the Eargos improve my hearing or not. At times I feel like my hearing is the same with or without the Eargos. Sometimes I even feel that I hear a little better without the Eargos. I appreciate the chance to leave an honest review.

10 months ago

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Paul Doscher Weare, NH

LIke: excellent customer service Like: The Eargo 5 has so far proven to be a much superior hearing aid than my previous behind the ear model Like: Ease of adjustment using the app Like: Sound quality is better and easily adjusted Dislike: The inbox messages that came daily in the first few weeks until I figured out how to turn them off. Dislike: There appears to be no easy way to delete the old messages from the inbox of the app Dislike: sometimes one or both hearing aids will change program on their own, for example from ‘normal’ to ‘restaurant’. It’s unclear why this occurs

10 months ago

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Verified Customer

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James Bray

Comfortable and works well. Nice to be able to hear what's going on at meetings. like the charging system, also.

1 year ago