Name: Eargo
Rating: 4.8

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Marjorie Bullock Roberts Valrico, FL

My experience with Eargo was terrible The ONLY representative that I would speak to is LIONORA she helped me and explained to me that all these mistakes that were made were the exception and that Eargo was a fine company She also made an appointment for a hearing aid specialist to call me and lo and behold she did. Wow a first for Eargo. Would I recommend Eargo to someone, at this point I have to say because of the help that I received today, maybe, last week I would have said NO I am looking forward to being able to hear Sincerely Marjorie Bullock

4 years ago

Reply from Eargo

Hi Marjorie. I just reviewed your account and I can assure you that you're in great hands with Alyssa. She is a wonderful audiologist with great experience and will do whatever it takes to make sure you are hearing well and happy with your Eargos.

Nov. 20th, 2020

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Phylis Morrow Pacifica, CA

I am excited about receiving my Eargo hearing aids. I will provide feedback after i have a chance to use the hearing aids.

4 years ago

Reply from Eargo

Hi Phylis. Thanks for allowing us the opportunity to improve your hearing. Please let us how you're doing after you've had time to use them more.

Nov. 20th, 2020

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Diane Johnston Newtown, PA

Those who I have interacted with were very helpful and knowledgeable. However, I was not aware when I purchased that your product is not as effective with profound hearing loss which I have (even by your on-line test).

2 years ago

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Verified Customer

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Paula Fulmer

so easy to wear.. comfortable.. no back ground noise

3 years ago

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Verified Customer

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Carole Jett

Product works well and fabulous remote customer service.

3 years ago

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Verified Customer

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Doug Schirle

Great product, fantastic customer service!!

3 years ago

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Verified Customer

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Linda

I can hear things I haven’t heard in many years.

4 years ago Edited January 10, 2024

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Verified Customer

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James Hein

They make me hear things I could not bsfore

4 years ago

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Verified Customer

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Lou Ligouri

Easy, affordable, and they work very well.

4 years ago

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Verified Customer

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Jim Harms

Great value for the price. Excellent customer service.

4 years ago

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Verified Customer

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Michael Finch

Lack of volume control from Eargo app. My Resound behind the ear aids work better for my hearing.

4 years ago

Reply from Eargo

Hi Michael. Everyone is very different regarding how they want to use hearing aids. Eargo hearing aids are designed to be cutting edge in many ways, yet extremely easy to use with a digital processor that doesn't require constant volume adjustments. However, if you want customization to the sound profiles, the Eargo app does provide customization and our team of hearing professionals can make even more adjustments for you in a remote fashion to easily upload into your Eargo hearing aids. That being said, we understand that everyone has unique needs and that there is no one hearing aid that is perfect for everyone.

Sep. 17th, 2020

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Verified Customer

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Darlene Olson Montello, NV

Polite & great Doctor & answere all questions.

4 years ago

Reply from Eargo

Hi Darlene. Thank you for posting the note! We're thrilled you've had a great experience.

Sep. 8th, 2020

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Tucker Taylor St. Petersburg, FL

Excellent technology combined with responsive customer service rendered by very smart folks.

11 months ago

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darlene lampkin Port Orange, FL

Adjustment time far less than expected. Excellent customer service by qualified professionals. Life changing.

1 year ago

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Larry Raff Brookline, MA

I have adapted to having Eargo in just one ear and I am quite pleased with the improved hearing and ease of use.

1 year ago

Reply from Eargo

We are pleased that your hearing has improved with Eargo hearing aids and your are doing well with them!

Apr. 25th, 2023

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David Weinreich Bellows Falls, VT

The staff is helpful and great. The Eargo 6 work very well and are invisible. I would highly recommend them

2 years ago

Reply from Eargo

We appreciate the recommendation and are so glad you're enjoying your Eargo hearing aids!

Oct. 24th, 2022

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Khalid Naji Doha, DA

At start I got stuck but it was obvious that Eargo is a company out of this world for superior customer services.

2 years ago

Reply from Eargo

Our Eargo support team is always happy to help and make sure you are benefitting from our hearing aids!

Jul. 26th, 2022

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Steve Fox Comstock Park, MI

Great product, great support. Just wish it could make voices clearer in restaurants, but it's better than not having hearing aids.

2 years ago

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gene cochran Asheville, NC

One of the petals came off in my ear and it took an ENT to remove. And the petals are uncomfortable. However the sound is elegant and leaps ahead of the old Eargos

2 years ago

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Jeffrey h Beauchamp Fairfield, OH

Your people are excellent! I have only had my devices in for 2 days, neeed to adjust per my conversation with Amber today.

4 years ago

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M Turner Holton, KS

I wear them everyday for about 8 hours so far. I so have itching, But I have put sea breeze on a cotton ball and clean my ears and that seems to help.

4 years ago

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Bob 124noble Noblesville, IN

Great hearing aids for a fair price. I have had very good customer service who responds back in a timely fashion and are very knowledgeable.

3 years ago

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Verified Customer

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Jim Pennetti

They help to raise volume, but not clarity.

4 years ago

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Verified Customer

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Morella

Limited range , service so so, other options better for less

4 years ago

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Robert Deutsch Rockville, MD

So far, at least 4 out of 5. Surprised by the comfort and tiny size. Hearing quality is good for daily use.

1 year ago

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James Emmons Sykesville, MD

I seem to be adapting to the Eargos. Like the app but it does not show current settings. This does not allow me to see how to adjust the settings to my needs.

2 years ago

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GasDoc Knoxville, TN

Easy to use and very effective. Had a conference to attend and they worked great

2 years ago

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Bob Ravenscroft Phoenix, AZ

It’s wonderful to hear so well again! Great design: easy to install and very comfortable..

2 years ago

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William Jackson, TN

Better than hearing aids I have used in the past. Still adjusting to sound and distinguishing voices from background noise.

3 years ago

Reply from Eargo

Hi William. We're happy you've purchased Eargo hearing aids and allowed us the chance to improve your hearing. It's great our hearing aids are performing better than ones you've used in the past, and they will take a bit of adjusting. Please make sure to reach out to our support team if you need programming changes to your hearing aids or you need help of any kind. We can be reached at 800-615-9000 or you can email us at support@eargo.com with your full contact info. Someone will reach out to help from your email inquiry.

Mar. 23rd, 2021

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Victor Odessa, TX

Arrived on time, easy to follow instructions, the videos were a great help. Totally happy with them

3 years ago

Reply from Eargo

Hi Victor. This is great news! Thank you for posting this. We try and make the entire process of purchasing hearing aids easy - from beginning to after the purchase. Thank you for the feedback and please spread the word to friends and family!

Feb. 17th, 2021

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Allen Ocala, FL

Fast and easy screening, ordering and timely delivery of product. Excellent CS with Sandra, Au.D.

3 years ago

Reply from Eargo

Hi Allen. We're so happy that you're happy. We also agree with you about Sandra - she's a wonderful team member on our hearing professional staff!

Jan. 12th, 2021

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Ted Heilman Sacramento, CA

I can hear people walking behind me Almost went to bed with them Now I know how loud my voice was

4 years ago

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William J Mazzei MD

Great improvement in hearing, especially conversations in restaurants

1 year ago

Reply from Eargo

We appreciate you sharing your Eargo experience and the great improvement they have made in your hearing!

Jun. 7th, 2023

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Mike Tillges Saint Paul, MN

Knowledgeable, professional, friendly and Impeccable service!

2 years ago

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Sandra Jacob West Hartford, CT

So far these hearing aids are comfortable, easy to use and effective.

2 years ago

Reply from Eargo

We are so happy to hear that you are enjoying the performance, ease of use and fit of your Eargo hearing aids!

Jul. 19th, 2022

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William Fort Myers, FL

An enjoyable experience. Seems like it will be an excellent product .

2 years ago

Reply from Eargo

It's our goal to make sure your Eargo experience remains enjoyable and you're happy with the hearing aids. Please feel free to reach out to our support team if you need anything. We're always happy to help!

Jul. 26th, 2022

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Ron Ray Klamath Falls, OR

Excellent Exchange. We’ll know more when I tried to private.

2 years ago

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H jalali Miami, FL

Very knowledgeable and overall was very happy with the service

2 years ago

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Steven K Palm Beach Gardens, FL

Excellent service and efficient and knowledgeable in their product

3 years ago

Reply from Eargo

Thanks, Steven! We appreciate the kind words and the opportunity to help with your hearing!

Jan. 5th, 2021

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John Cox Ranchester, WY

All of your staff Brandon Will and Paullette were of great help.

4 years ago

Reply from Eargo

Thanks, John! We're very proud of team and even more thrilled they were helpful to you. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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James Phillips West Monroe, LA

At this time my package has not arrive. All my contacts very helpful

4 years ago

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Brenda Sheets Prescott, AZ

Great quality. Sound 7s aawesome now. Thx

1 year ago

Reply from Eargo

So glad to hear that you are enjoying your Eargo hearing aids!

Jun. 7th, 2023

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carol williams Park City, UT

So far very happy. So easy to use & adjust to my needs

1 year ago

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peterhaskell Elmira, NY

Nothing but good product and great service!

2 years ago

Reply from Eargo

Thank you! So glad you're happy with the hearing aids and the service you have received!

Jul. 26th, 2022

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Carol McBride Sun City, AZ

I am loving the ease of use and performance!

3 years ago

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Helene Michele Craig Chalfont, PA

Terrific customer service. Great, easy to use hearing aids.

3 years ago

Reply from Eargo

Hi Helene. We're so happy our hearing aids and customer experience has met your needs. Thank you for taking the time to post this!

Mar. 22nd, 2021

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Anthony Ferrandino Willingboro, NJ

Fast response , knowledgeable,answered all questions

3 years ago

Reply from Eargo

Thank you for the comments! We're so happy we had the opportunity to help you!

Jan. 14th, 2021

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Rita Sakamoto ,

almost fell out of my ear. I am unable to adjust the program from 1-5. working on cleaning them!

3 years ago

Reply from Eargo

Hi Rita. We will gladly help you with these concerns. I have placed a request to have a Client Care rep reach out to you. We'll make sure you're taken care of!

Jan. 5th, 2021

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sid manley Pendleton, SC

Susan was Informative, kind, and understanding.

3 years ago

Reply from Eargo

Hi Sid. Thank you for the wonderful comment! Susan has been with Eargo over 5 years and she is exactly as you describe her. Thank you for allowing us to help with your hearing!

Jan. 5th, 2021

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Eric Lewis Battle Creek, MI

Excellent customer service for an amazing product!

3 years ago

Reply from Eargo

Hi Eric. Thank you for taking the time to post about your experience with Eargo! We sincerely appreciate the opportunity to help with your hearing!

Jan. 5th, 2021