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Eargo

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6.5

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Author: Kaitlyn Short

LAST UPDATED: March 5th, 2025

Eargo wants to change the way the world thinks about hearing loss by dramatically improving the consumer experience at every step of the hearing care journey. The company’s hearing loss solutions combine sleek proprietary technology, on-demand licensed hearing professionals, and an advanced personalized App to offer high-quality performance from our virtually invisible hearing aids. 

Eargo's hearing aids are Class II FDA Registered Exempt Medical Devices and the company designs, manufactures, and sells its hearing aids directly to the consumer. 

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The Good

  • Hearing Aid, Not an Amplifier
  • Prices and Financing
  • No Hearing Test Needed
  • Rechargeable Battery
  • Patented Flexi Fibers
  • Device Warranties

Hearing Aid, Not an Amplifier

Eargo is a hearing aid. All Eargo’s devices amplify sounds at specific frequencies to compensate for hearing loss, meaning the hearing aid uses an algorithm to determine how much output to deliver to your ear. This is different from an amplifier as amplifiers amplify all sounds equally. 

According to the Eargo’s website, Eargo is a Class II FDA Registered Exempt Medical Device intended for individuals 18 years old or older with mild to moderate high-frequency hearing loss. 

Currently, Eargo offers the following three hearing aid models:

  • Eargo 7 — A small hearing aid (approximately the size of a thumbnail) that offers noise reduction technology and elevated listening personalization options, allowing you to tailor your hearing aid to your specific needs.
  • Eargo SE — A virtually invisible hearing aid with four preset listening options.
  • Link by Eargo — An earbud-style hearing aid with Bluetooth connectivity. Link by Eargo allows you to stream phone calls and music while also enhancing your hearing.

Prices and Financing

Consumers can expect to pay anywhere from $799 to $2,950 for Eargo’s hearing devices — the price will vary depending on which device you choose. But the costs include the two hearing aids, charger, and extra Flexis and wax guards.

While this may seem like a lot when compared to amplifiers (which generally cost around $300), you get what you pay for. Eargo’s devices treat mild to moderate high-frequency hearing loss, are incredibly discreet, breathable, and comfortable. Plus, Eargo provides its customers with unlimited lifetime support to a licensed hearing professional via phone and Eargo is a Class II FDA Registered Exempt Medical Device. Amplifiers are extremely noticeable, and don’t come with any licensed support.

When comparing Eargo to a traditional hearing aid, there are several advantages to Eargo. Conventional hearing devices treat moderate to profound hearing loss, are quite noticeable, can be uncomfortable for glasses wearers, require an in-clinic fitting and follow-ups, and cost around $4,000. 

However, if you can’t pay for a device entirely upfront, Eargo offers financing through its partner company, Bread.

No Hearing Test Needed

You don’t need a hearing test to purchase an Eargo device. That being said, you will need to complete a free Eargo hearing screener, which allows the company to suggest devices and features based on your specific needs.

Rechargeable Battery

According to Eargo, your portable charger’s battery will last up to seven days and only takes about two hours to fully recharge. 

It takes about six hours to charge a fully depleted hearing aid, so Eargo recommends charging them while you sleep. At full charge, you’ll have about 16 hours of hearing aid power for the day. 

It is estimated that your hearing aid’s life expectancy is around three years; after that, Eargo suggests getting a new pair. 

Not only does your Eargo case house your hearing aids, but it is also your charger. Once your case is fully charged, Eargo states that it can power your hearing aids for up to an entire week.

Patented Flexi Fibers

Eargo’s patented Flexi Fibers are a revolutionary breakthrough in the hearing device design. 

The Flexi Fibers hold the Eargo in place, allowing it to float inside your ear. They also allow natural low frequencies to enter your eardrum, giving you a nice mix of ambient and amplified sounds.

Device Warranties

Eargo has a limited warranty that covers defects in material and workmanship. This includes the hearing device’s internal components, charger cord, and plug (within the original warranty valid starting from the date of delivery). Customers can either choose from a one-year or two-year warranty at the time of purchase.

Eargo, Inc guarantees all warranties.

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The Bad

  • No International Shipping
  • Warranty Repair Coverage Exclusions

No International Shipping

Eargo does not ship its hearing aids outside of the United States.

Warranty Repair Coverage Exclusions

Customers should be aware of the following warranty exclusions:

  • Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty.
  • Damage from improper handling or care, exposure to chemicals, immersion in water, or undue stress.
  • Damage caused by third parties or non-authorized service centers are excluded from this repair policy.
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The Bottom Line

Eargo is a fantastic option for those suffering from mild to moderate high-frequency hearing loss. The company offers three unique, modern, and advanced hearing aids that are sure to be comfortable and discreet. Eargo’s Flexi Fibers’ unique design allows the device to suspend in your ear and enable low ambient sounds to pass through so only the high (treble) sounds have to be amplified.

Unfortunately, Eargo doesn’t ship outside of the United States and customers should be aware of the exclusions to the warranty. But other than that, we strongly recommend consumers give Eargo’s hearing aids a chance. 

If you have any questions or concerns regarding Eargo’s devices, we suggest setting up a free consultation and talking with one of Eargo’s licensed hearing professionals.

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4.4

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163 Reviews

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S Fly

The devices I would give 5 stars, however the support I am giving just 1 star, so I have posted the average of 3 stars. Have had Eargo 7s for approximately 14 months. (Have had other Eargo models previously). I find these are the best so far in terms of sound quality, ability to customize, and comfort. My right-side device stopped charging (and started getting very hot when attempting to charge) a couple weeks ago. Over several days and a few calls I tried things support had suggested, but to no avail. As unit is still under warranty, they offered to send a replacement, however I was told the replacements were back ordered and it would be about a month before one was available to ship to me. If this was the first time I had a problem with service of a defective Eargo device I would chalk it up to being a fluke but... My previous Eargos had a charging case that stopped working (after warranty period. ) I spoke with support and wanted to purchase another charging case. I was told that they were not longer selling them (although they did have some in stock, they were holding these for "clients needing warranty replacements" and couldn't sell them. As the devices I had were still working if only they could be charged, they were useless without the charging case. The only solution was for me to purchase a new, updated set. My feeling after being unable to get a replacement on two different occasions with different parts failing, different models, is that they do not invest in replacement parts sufficiently for the units they sell and required repair rate. I will update review and rating if anything changes. Meanwhile I am looking forward to receiving my replacement in a month.

3 weeks ago

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T Tuerk West Chester, PA

I have the Eargo Neo hearing aids. Good product, when they work. Have had recurring issues with the hearing aids failing. I do have to say that they are replaced under warranty quite freely. My warranty is just about up, so, the time one fails I will need to make a decision whether to continue or find another more reliable hearing aid. Calling customer service is impossible, you never get through if you hit '1' for customer service, as a current customer. If you hit 2, to inquire about purchasing, someone is always available. They prefer to respond to customer issues by email.

4 years ago

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Reply from Eargo

Thanks for writing and letting us know about your experience. I'll forward this to our team so they know we can continue to improve.

Nov. 20th, 2020

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Hank Thomas Monticello, MN

The Eargo staff was very friendly, professional, and easy to work with. The Eargo hearing aids are EXTREMELY comfortable for me. I wore them over 12 hours today. I forget that I even have them in my ears. I also really like how "near invisible" the Eargos are in my ears. I now regret that I did not wear the Eargos as much as I should have during the 45 day period where satisfaction is guaranteed. I would call my hearing loss "light" and at this point I have not decided whether the Eargos improve my hearing or not. At times I feel like my hearing is the same with or without the Eargos. Sometimes I even feel that I hear a little better without the Eargos. I appreciate the chance to leave an honest review.

3 years ago

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Ron Woolley Provo, UT

I liked the email chat and the phone conversations with agents. I had a problem with the left eargo and they worked with me to supply a replacement. The left aid would not communicate with my phone, nor change volume, or program. Hopefully the replacement set will be trouble free.

1 year ago

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Jeffrey Mangus Olympia, WA

I’m a little confused on the 4 available programs you can select by double tapping. Are these the ones you select during programming or does each successive one just increase the volume? Has certainly helped, but still trouble with conversations multiple people talking and people talking through covid masks

2 years ago

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SeaWolf55 C. Virginia Beach, VA

I have had multiple issues, the worst thing is that they change channels by themselves if there is a loud noise or when you are eating crunchy food. They are just not powerful enough for my hearing, Good Customer Service thou.

4 years ago

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Michael Finch

Lack of volume control from Eargo app. My Resound behind the ear aids work better for my hearing.

4 years ago

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Reply from Eargo

Hi Michael. Everyone is very different regarding how they want to use hearing aids. Eargo hearing aids are designed to be cutting edge in many ways, yet extremely easy to use with a digital processor that doesn't require constant volume adjustments. However, if you want customization to the sound profiles, the Eargo app does provide customization and our team of hearing professionals can make even more adjustments for you in a remote fashion to easily upload into your Eargo hearing aids. That being said, we understand that everyone has unique needs and that there is no one hearing aid that is perfect for everyone.

Sep. 17th, 2020

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gene cochran Asheville, NC

One of the petals came off in my ear and it took an ENT to remove. And the petals are uncomfortable. However the sound is elegant and leaps ahead of the old Eargos

3 years ago

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M Turner Holton, KS

I wear them everyday for about 8 hours so far. I so have itching, But I have put sea breeze on a cotton ball and clean my ears and that seems to help.

4 years ago

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Morella

Limited range , service so so, other options better for less

4 years ago

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William Jackson, TN

Better than hearing aids I have used in the past. Still adjusting to sound and distinguishing voices from background noise.

4 years ago

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Reply from Eargo

Hi William. We're happy you've purchased Eargo hearing aids and allowed us the chance to improve your hearing. It's great our hearing aids are performing better than ones you've used in the past, and they will take a bit of adjusting. Please make sure to reach out to our support team if you need programming changes to your hearing aids or you need help of any kind. We can be reached at 800-615-9000 or you can email us at support@eargo.com with your full contact info. Someone will reach out to help from your email inquiry.

Mar. 23rd, 2021

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Rita Sakamoto ,

almost fell out of my ear. I am unable to adjust the program from 1-5. working on cleaning them!

4 years ago

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Reply from Eargo

Hi Rita. We will gladly help you with these concerns. I have placed a request to have a Client Care rep reach out to you. We'll make sure you're taken care of!

Jan. 5th, 2021