error This company may not service all states.

UnitedHealthcare medical insurance is available throughout the United States and offers plenty of member resources.

UnitedHealthcare offers Medicare, Medigap, Medicaid, and plans compatible with Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and Health Reimbursement Accounts (HRAs). UnitedHealthcare also offers excellent member resources.

Before purchasing a health insurance plan, it's important to know if UnitedHealthcare is good insurance. While different UnitedHealthcare plans have different premium rates and cost-sharing rules for medical expenses, customer reviews offer great insight into the quality of the insurance coverage and customer service.

Overall, UnitedHealthcare is a well-known health insurance carrier and worth considering.

View UnitedHealthcare Reviews

UnitedHealthcare insurance company is a health insurance provider that is owned and operated by its parent company, UnitedHealth Group. This company was founded in 1977 and, with almost four decades of experience, offers a really wide variety of health insurance plans.

The Good

  • Customer Ratings
  • Coverage Options
  • Short Term Health Plans
  • Online Resources
  • Support for Healthy Living
  • Customer Service

Customer Ratings

UnitedHealthcare ranks in the top ten health insurance companies. This high ranking shows that UnitedHealthcare is a reliable health insurer. While it could have a higher star rating, it's star rating is average for the industry.

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Customer Review: Kimberly from Hurlock, Maryland

"United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to."

UnitedHealthcare has received many postive reviews on BestCompany.com. These reviewers mention satisfaction with the claims process, provider network, and coverage.

Coverage Options

UnitedHealthcare has more specified insurance policies as well, including short-term health insurance and supplemental hospital and doctor insurance plans. These options have different specifications regarding out-of-pocket costs (coinsurance or copayment), deductibles, network coverage, and prior authorization requirements. 

Common network structures are Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). An HMO plan only offers coverage for care from in-network doctors. A PPO plan offers coverage in- and out-of-network coverage, which gives you more flexibility when choosing a doctor.

You'll want to consider all of these plan features and costs in addition to the monthly premium when choosing a plan.

UnitedHealthcare also offers Medicare and Medicaid plans for consumers seeking Medicare or Medicaid services. It also participates in the Children's Health Insurance Program (CHIP). UnitedHealthcare's Medicare plans include Advantage plans and prescription drug plans. Individuals seeking a Medicare supplement plan (Medigap) can also find one from UnitedHealthcare.

Original Medicare is not available through any private insurer because it is managed by the government. A Medicare Advantage plan covers the same medical services that Original Medicare does. Most Advantage plans also include qualifying prescription drug coverage, which means you don't need to buy additional coverage.

Plan offerings vary by state. Specific information regarding available plans, premiums, deductibles, and out-of-pocket expenses can be found on the UnitedHealthcare's Medicare site.

Some of the plans at UnitedHealthcare are open-access, and others are in-network only plans. In-network only plans cover patient care received from professionals UnitedHealthcare has contracted with. If your preferred provider is out-of-network, you'll pay the full cost yourself.

When considering a health plan it's important to look at the covered services, premium rates, and out-of-pocket expenses to make sure that you find an insurance policy that meets your needs.

Because the cost of a health plan varies based on several factors, including the number of people insured and the kind of policy chosen, those interested in a UnitedHealthcare health policy should research plans on its website to understand more about how much you'll pay for medical services with different plans.

Common health insurance plan network structures include Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). HMO plans only offer coverage for care received by network providers. PPO plans offer more flexibility because they offer coverage for out-of-network care. Often, in-network service has lower out-of-pocket costs than out-of-network service. You can get the most value out of your health plan by visiting in-network doctors. This will help keep your medical bills lower.

The dental and vision coverage at UnitedHealthcare is also good. The company has websites dedicated to both dental and vision insurance. For dental coverage, there are employer-sponsored plans, individual, and family plans.

These are great resources for individuals buying insurance and employers seeking to offer good health benefits to employees.

As far as individual and family plans work, preventative care is generally covered fully without a deductible or waiting period. The cost-sharing for other kinds of dental work varies by plan. Dental benefits differ for every state, but even if the dentist you want to see is out of UnitedHealthcare's network, it has some plan options for you still.

Vision insurance typically includes 100 percent coverage for an eye exam, glasses, and frames, including an option to add a scratch-resistant surface to your lenses. Other benefits depend on the individual plan.

In addition, UnitedHealthcare offers Consumer-Directed Health Plans (CDHP) options that are compatible with Health Reimbursement Accounts (HRA), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA).

In addition to health care insurance, UnitedHealthcare offers disability, critical illness, accident, and life insurance.

Short Term Health Plans

UnitedHealthcare offers short term health insurance to people under age 65. These plans are great if you need temporary health coverage. They offer low premiums and primarily cover preventive care and emergency services. They also cover care related to any new illness that you develop while the plan is in effect. Most of UnitedHealthcare's short term plans also cover prescriptions.

Keep in mind, however, that these plans do not cover pre-existing conditions. 

Online Resources

Most healthcare insurance carriers offer their policyholders member resources. United Healthcare's member resources are not in short supply. When you enroll in a UnitedHealthcare plan, you sign up for a personal account in the online portal, myUnitedHealthcare.com. Through it, you have access to any of the following:

  • Downloadable forms
  • Tools to help you locate a network provider (primary care doctor, mental health professional, dentist, etc.)
  • ID card resources
  • Claims management (for filing a claim and checking its status)
  • A list of the prescriptions you take
  • An explanation of the benefits of your health plan
  • A tool to estimate the costs of various types of medical care with your insurance plan before you receive treatment

These tools and resources help you understand and budget money for out-of-pocket expenses (copay and coinsurance).

Even before becoming a member, customers can tour this portal and get a free quote on a health plan. There are helpful tools like a FAQs section, a list of healthcare terms to become more informed about the industry, and even a section for healthcare current news.

Support for Healthly Living

Members also benefit from other plan features, including virtual visits, or online meetings with a physician, and a 24/7 nurse hotline. These tools make it convenient to get non-emergency care and medical advice. UnitedHealthcare also offers additional support programs for health and well-being.

Source4Women is a program devoted to women's health. Rally is another health-promoting program offered. Through it, you can take a survey that will reveal your health age in relation to your actual age. From there, participants set health goals, called Missions, and have the chance to network with others trying to improve their health. You can earn rewards for healthy activities you participate in as well.

UnitedHealthcare has made a lot of unique efforts to encourage its customers to get healthy, stay healthy, and become more educated about health. These initiatives include the employer-sponsored BabyBlocks program and the Longevity Network.

The BabyBlocks program is another feature for women's health and is designed for pregnant and expecting mothers to help them get the prenatal care they need.

The Longevity Network, which UnitedHealthcare established with the AARP, helps aging customers to stay their healthiest.

Other tools that make UnitedHealthcare unique are myEasyBook, which gives members 24/7 access online to set up a doctor's appointment.

UnitedHealthcare offers a tool to help customers find a primary care physician or specialist, but it also helps customers find dentists, mental health professionals, and hospitals as well.

The mobile app provided by UnitedHealthcare is pretty unique too. Some companies have an app that just helps you locate a doctor; others provide an app that is simply a mobile view of your online account.

UnitedHealthcare's Health4Me app does these things and more. With it, you can check a claim status, speak with a nurse at any time, order a prescription refill, email your ID card, check your health records, and even save favorite medical contacts for easy access later on.

What's more, UnitedHealthcare has provided a tool called the myHealthcare Cost Estimator, which lets you see how much a medical procedure would cost with your benefits before you actually commit to having it done.

If you want to lose weight, stop smoking, get nutrition advice, or learn how to manage stress, to name just a few, UnitedHealthcare has options to save on those services as well.

Taking advantage of these additional features will help you get more out of your plan.

Customer Service

UnitedHealthcare is a subsidiary of UnitedHealth Group (UHG), which has decades of experience. Backed by this insurance company, UnitedHealthcare puts an emphasis on technology and innovation. It strongly encourages both individual and societal health.

For five years in a row, Fortune named UHG one of the World's Most Admired Companies in the insurance industry. In addition, the company won a Stevie Award in 2015 for its customer service model, called Advocate4Me. All of these facts about the company add to their overall positive customer culture.

UnitedHealthcare is dedicated to helping people. To contact UnitedHealthcare, people can use phone numbers and a tool to provide feedback to the company online.

UnitedHealthcare further demonstrates its dedication to helping its members live healthier lives and have better health outcomes with its Health4Me app. The Health4Me app contributes a lot to customer service as well.

Through its 24/7 nurse hotline, its tool to refill a prescription, and its capabilities to estimate costs and check medical records, UnitedHealthcare has removed many hassles associated with health insurance logistics. The app even allows members to let customer service know they want to be contacted-making it possible to avoid being put on hold on a phone call to customer service.

Get Quote

The Bad

  • Negative Reviews
  • Complex Website
  • State-Specific Health Plans

Negative Reviews

Unfortunately, UnitedHealthcare has a substantial number of negative reviews. Having negative reivews is common for the industry. Reviewers who left poor ratings mentioned difficulty with communication, coverage, and claims denials.

As you read negative reviews, pay attention to where reviewers are from. Consider your situation and medical needs with what reviewers share about theirs.

If you're in a similar situation or in the same area, you may want to weigh concerns more as you make a decision. Even if you are in the same area, remember that UnitedHealthcare may offer multiple plans in your area, so you may still be able to find one that meets your needs.

Complex Website

The website is extremely detailed and informative, which is a good thing in most respects. But in some ways, it's hard to navigate.

For example, you won't find all information about vision insurance in one place; there's a website devoted to UHC vision insurance, as well as a handful of other web pages that discuss different options for vision plans. It can be frustrating to have to search in different locations for just one topic.

State-Specific Health Plans

One potential disadvantage here is that some health plans and their benefits are state-specific. UnitedHealthcare's website filters its offerings by state. It's easy to see what's available in your state when you look at health insurance options online.

You should make sure that you understand the fee schedule (premiums, copays, and coinsurance), out-of-pocket limit, how the plan covers pre-existing conditions, and prior authorization requirements that are part of your plan.

The Bottom Line

Choosing a good health insurer and finding a good insurance policy will help keep your medical expenses affordable. UnitedHealthcare is easily one of the recommended insurance companies to get health insurance from. UnitedHealthcare has lots of plans to choose from, which makes it easy to find affordable medical coverage. UnitedHealthcare offers health plans across the United States. Moving to a new state may require enrolling in a new health plan to ensure that the benefits apply.

UnitedHealthcare takes especially good care of its members, providing lots of resources. These include logistical forms, health education, discounts on health products, and several ways to contact a health professional for individual assistance.

The pros outweigh the cons with this health insurance company. Plus, UnitedHealthcare highly values quality and tries to bring convenience and ease to health insurance. We recommend working with UnitedHealthcare.

We'll Introduce You!

Call our recommended rep over at UnitedHealthcare below.

1-(888) 654-5058

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User Reviews

Star Rating

3.2
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348 Reviews

Review Breakdown

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Kimberly Maddock

September 15th, 2018 Pleasant Grove, UT

We have had United health care for over 5 years and they have been great. Their customer support is great with our claims or to answer any questions. They also have been easy for our providers to contact and get any information that they need.

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Amber

September 15th, 2018 Saratoga Springs, UT

United Healthcare has a convenient website where you can look up your account and the accounts of your family members and manage claims for all of them in one place. That has been extremely helpful for our large family to be able to keep track of everything.

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Tevita

September 12th, 2018 Salt Lake City, UT

They were good when we had to switch health insurance. We didn't care for the hospitals that were in network, but other then that they were great.

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Rob

September 7th, 2018 DETAILS arrow_drop_down
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All my statements are my personal opinion, based upon my personal experiences with United Health Care. Pre-approval takes too long. They should streamline their processes to make more rapid decisions. Also, their email system is cumbersome, difficult to navigate, and out of date in my opinion. Recently, according to the pain management physician with whom I was consulting at the time, they had arbitrarily decided to no longer approve a procedure merely by labeling it "experimental", despite MANY YEARS of approving it. That action denied me and many other patients an extremely effective treatment for severe pain, and which lasted 3 to 4 times longer than another less effective procedure. They gave no explanation as declaring it "experimental" doesn't require one. At the same time, they denied paying for a pain medication, Tramadol, which isn't actually an opioid, but due to the current opioid crisis still is deemed one. The combination of their two concurrent actions left me with having to live with severe pain while awaiting an ostensibly less expensive pain management procedure without any pain medicine. Now I will need to have 3 to 4 procedures a year instead of 1, and while I await an extended decision period the company operates within, I'll have truly effective manner to ease the severe pain I experience when the less effective procedure affects wear off. I leave to any reader to decide whether they believe this company is acting in the best interests of their subscribers or not.

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wanda

August 30th, 2018 Saint George, UT

UHC told me that our family pediatrician is In Network. Well when i got my billing statement i couldn't believe what i was seeing. when i called the agent was telling me that the Pediatrician is In Network. I asked then why am i being billed for the entire office visit. She had to transfer me to someone else because she had no idea. Come to find out someone did NOT update there system and the Pediatrician was NOT covered. Because i did everything right and they gave me false information, i still had to pay the entire bill.

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Leslie

August 29th, 2018 West Jordan, UT DETAILS arrow_drop_down
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I have had United for 4 1/2 years for my health insurance. The premiums are fairly low and I’ve always had good experiences with the customer service representatives, both on the phone and via chat.

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Dylan Findlay

August 28th, 2018 South Jordan, UT

United is so great to work with if you have questions. I have called and chatted with them online and have been very satisfied with the level of customer service.

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Lisa

August 28th, 2018 West Jordan, UT

I have United Healthcare for my medical insurance. They are very prompt at paying claims. I have not had any issues with denials or refusal of services. They are a great company.

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William

August 28th, 2018 South Jordan, UT

United Healthcare was the best insurance I have ever had. They covered everything I needed them to with no questions asked. They are accepted everywhere and their customer service is exceptional. I would recommend this company to anyone looking for insurance.

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LAURI J CLARK

August 28th, 2018 Lindon, UT

Our family has been covered under United for about a year now. I have appreciated their customer service. They are friendly, quick to answer questions and kind. Because we are new I have had a lot of questions but I have always been treated with respect.

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Reagan Durfey

August 27th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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We were with United Health Care for a short period of time and although they were OK but we chose to go with a different company when we had the opportunity so we could go to a certain Dr.

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tini mapu

August 24th, 2018 Orem, UT

I had this insurance for less then two years then I got a letter saying they were no longer going to be with my company. I was bummed because I hate switching to other insurance companies, it's a hassle and a lot of work. They were okay for the short time.

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NT

August 24th, 2018 Pleasant Grove, UT

monthly fee was expensive. my employer was taking out almost $650/monthly for a family. deductible and out of pocket was expensive. physician i had for many years was not in network. this was the only insurance my company at the time provided. the copay was high, cost of prescriptions were higher than other insurances. i was happy when i didn't have to carry this insurance anymore.

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Lesa Burgess

August 23rd, 2018 Pleasant Grove, UT

I love UnitedHealthcare. We had to see a doctor in a different state and because of my great insurance with them, I was able to see the doctor and have a procedure done all in network. It was such a relief that I was covered. I also love my prescription insurance with them. Saves me a lot of money.

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Kyrstin

August 23rd, 2018 South Jordan, UT

I love united healthcare, I am insured through them and recently had a baby which was a great experience with them. They were easy to contact, answered my questions clearly, and got me the best coverage at the best hospital.

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Kristin G

August 23rd, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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I like this Insurance because of how many quality in network providers there are.

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Kim Millett

August 21st, 2018 Lindon, UT

My husband is a computer programmer for a large company and United Healthcare is our provider. We have found them very reasonable. We have six children and have had a variety of medical issues. We have found that they have paid all the claims promptly. They have always been great when we have called in with questions. Our Doctors have always accepted this insurance.

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Troy Millett

August 21st, 2018 Lindon, UT

I have had UnitedHealthcare insurance for several years now. They have always been very good at paying claims promptly and accurately. Would definitely recommend.

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Carolynn

August 16th, 2018 West Jordan, UT

Had UHC for a year and didn't really have troubles with them. My preference on doctors and hospitals were not covered under them so we decided to switch when open enrollment came again.

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Kerilyn Englis

August 5th, 2018 West Jordan, UT

We've had United Healthcare for about the last five years, and they've been pretty easy to work with overall. The only issue we've run into was when we had dual coverage at one point, and I had to spent a lot of time on the phone trying to get everything sorted out. But other than that, we've had no problems! I also love that United Healthcare is accepted at most medical facilities. I do, however, wish their website was a little more up to date regarding doctor and facility information.

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Sarah

August 2nd, 2018 Fairfax, VA

Overall I was pleased with my experience with them. Their customer service is pretty available and their website provides the access and details that I need.

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GS

July 29th, 2018 Dallas, TX DETAILS arrow_drop_down
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United Healthcare is one of the worst companies I have every experienced. They have denied coverage due to internal errors even though I have been paying my premiums on time, every time. They have also dropped so many brand name drugs from their lists its not worth the premium they charge!

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Holly Nelson

July 27th, 2018 Universal City, TX

Got this through work. Sometimes I was confused about the policies, I do t quite understand the lingo. Wish someone had been there to walk me through what everything means. But my doctor visits were covered so, good I guess

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Janna

July 23rd, 2018 Gilbert, AZ

UHC has covered us for about 5 years. They are a good company, I just feel that the coverage is so limited in spite of how high our rates are. For people who are generally very healthy, who don’t make very many claims, we pay a lot of money every month!!

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Marilyn Greer

July 21st, 2018 Saint George, UT

This insurance covered all of my doctors and was​ very easy to work with.

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Shane Rodney

July 19th, 2018 Mesa, AZ

Although heath care prices have risen a lot the last few years, we like the quality of service we get from United Healthcare. Whenever we need a specialist they have many to chose from.

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Jordy Cooley

July 19th, 2018 Gilbert, AZ

Used by my family for many years. We have had access to the doctors and specialist that we needed.

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Calista Huber

July 16th, 2018 Mesa, AZ

We had our first child under UnitedHealthcare and had a great experience! Luckily our job paid most of the monthly premium. The deductible was fairly high but our out of pocket max wasn't bad and the hospital worked well with this insurance. We were able to pay up front at the hospital and weren't bombarded with extra bills after the baby was born. I also had great prescription benefits and copays! The customer service was pretty good and they were always very patient as I asked a million questions before any procedure or doctor visit.

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Vina Keeling

July 16th, 2018 Peoria, AZ DETAILS arrow_drop_down
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Lower co-pay and/or pay more.for doctors procedures.

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Susan R Mercado

July 16th, 2018 Mesa, AZ DETAILS arrow_drop_down
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Never a problem, just wish they would of stated when they raised. the premiums

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Debra

July 16th, 2018 Midvale, UT DETAILS arrow_drop_down
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They provide great coverage at affirdablecost

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ANDREW D MERRITT

July 16th, 2018 DETAILS arrow_drop_down
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new to the company with open enrollment this year, started 7/1. Lots of stories already about Rx prices going sky high and people not getting their regular MD. Not looking forward to it.

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Peggy K.

July 16th, 2018 DETAILS arrow_drop_down
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I like them just fine. I would like them to pay for overnight observations at hospital.

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Anthony

July 16th, 2018 DETAILS arrow_drop_down
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No complaints. Claims are handled quickly and fairly. Their network of physicians is vast.

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carole jones

July 16th, 2018 DETAILS arrow_drop_down
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the only thing i dont like is the electronic explanation of benefits. i would rather have paper.

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Paul Jones

July 16th, 2018 DETAILS arrow_drop_down
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Better coverage and preventative services coverage.

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Pliny

July 16th, 2018 DETAILS arrow_drop_down
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Patients come second to profits! Very narrow range of approved procedures!

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Joseph Avalos

July 16th, 2018 DETAILS arrow_drop_down
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the co pays are too high and the Rx plan is so costly but that is the cost of the medications being so high that it is almost impossible to pay the monthly costs.

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Dianne Pingitore

July 16th, 2018 DETAILS arrow_drop_down
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It's been OK. There was a problem with billing, but that has been resolved.

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adrian irish

July 16th, 2018 DETAILS arrow_drop_down
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great customer service , they do what they promise

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ben spears

July 16th, 2018 Fairfield, OH DETAILS arrow_drop_down
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Lower their deductibles and increase coverage

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Sharon Munoz

July 16th, 2018 Pioneer, CA DETAILS arrow_drop_down
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Excellent Customer Service, always follows through when help is needed. To date I have no way they could improve, their excellent.

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Floyd Wilder

July 16th, 2018 La Verne, CA DETAILS arrow_drop_down
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They have been very helpful in most areas. One area that I have experienced frustration is requiring a referral for Everything, cause if you need immediate action from your prim. Care and you can't get in touch with him, serious consequences can resulta

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Betsi Drayman

July 16th, 2018 Las Vegas, NV DETAILS arrow_drop_down
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They are okay except they call me all the time. I asked them to stop but they always have a new reason. I take care of my healthcare.

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Melinda Parris

July 16th, 2018 Tucson, AZ DETAILS arrow_drop_down
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Fabulous! They have given me wonderful doctors and full coverage through a series of very difficult health issues in the last few years.

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Kristy Williams

July 14th, 2018 Gilbert, AZ

We had United Heslthcare Insurance and they were great! Very good coverage and great customer service.

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king

July 11th, 2018 Queen Creek, AZ DETAILS arrow_drop_down
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They where my insurance company for work. They where there when I needed asstince with questions I have about the policy

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Alicia Holman

July 11th, 2018 Gilbert, AZ DETAILS arrow_drop_down
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Was very happy with the coverage and the communication. Customer service was helpful most of the time and I never had any issues with items getting paid.

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Karen Ingram

July 10th, 2018 Wantagh, NY DETAILS arrow_drop_down
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They are OK. I have had limited interaction with them. They email us when a new claim is submitted. I found their EOB's to be very slow. and they were of no help when I was misdiagnosed by a walk in clinic .

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Larry B

July 10th, 2018 DETAILS arrow_drop_down
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With minor stuff they're fine. However, I had back surgery last year and they were a nightmare. They could not figure out when I satisfied my deductible and co- pay. I am still getting dunning letters from doctors and hospital.