Name: UnitedHealthcare
Rating: 2.3

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ANDREW D MERRITT

new to the company with open enrollment this year, started 7/1. Lots of stories already about Rx prices going sky high and people not getting their regular MD. Not looking forward to it.

5 years ago

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Sharon Munoz Pioneer, CA

Excellent Customer Service, always follows through when help is needed. To date I have no way they could improve, their excellent.

5 years ago

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Melinda Parris Tucson, AZ

Fabulous! They have given me wonderful doctors and full coverage through a series of very difficult health issues in the last few years.

5 years ago

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Alicia Holman Gilbert, AZ

Was very happy with the coverage and the communication. Customer service was helpful most of the time and I never had any issues with items getting paid.

5 years ago

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Karen Ingram Wantagh, NY

They are OK. I have had limited interaction with them. They email us when a new claim is submitted. I found their EOB's to be very slow. and they were of no help when I was misdiagnosed by a walk in clinic .

5 years ago

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Larry B

With minor stuff they're fine. However, I had back surgery last year and they were a nightmare. They could not figure out when I satisfied my deductible and co- pay. I am still getting dunning letters from doctors and hospital.

5 years ago

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Maggie Torrington, CT

Don't like them at all. Lousey ins coverage and told one of the vendors after I had bought my ileostomy supplies for 3 months they would not pay because they were not an "approved vendor". I owe the pharmacy close to $600 that I have to pay myself.

5 years ago

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Stacey Englewood, CO

Over the past few years this company has been "ok", but in the past 12 months has gone DOWN HILL FAST. They have stopped covering life-saving medication, and when I needed urgent care and submitted a claim for an out-of-network provider, they simply denied my claim. Now I have to go through a VERY complex appeal process, which I understand will take months. Their reps are trained not to pay claims, this is an old-school insurance practice that simply pisses people off. I cannot recommend anyone use UHC for their healthcare needs.

6 years ago

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Deb Strother

My family's experience with United Healthcare and their pharmaceutical company OptumRx has been horrible. The details on the issues we have are much like the hundreds of other disappointed UHC members. I am shocked that my husbands employer choose to do business with them. Their practices are unethical. I highly suspect discrimination against the disabled and elderly .

6 years ago

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Shawn Scanlon Wixom, MI

I bought a short-term policy on the internet. They took my money and sent me a form letter saying go to website for card. The website requires an ID number which they failed to provide. Was on hold 1 1/2 hours today never spoke to customer service. I have had bad service before but this almost takes the cake. ALL of their interface options require member ID. There is no email to use. I am stuck thinking I have a policy but no proof thereof. Absolutely abysmal

7 years ago

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Dmitriy Ne Skazhy Lisle, IL

The company flat out sucks you get prescription from your doctor takes over a week to fill it because of thwe paperwork required by the UHC. When you get a bill from the hospital, first they try to deny paying it, then they pay a part of it, and what ever balance you pay is not applied toward your entire deductible, so they can delay covering the rest of the services provided. I have had BC/BS, Aetna, Signa before. UHS is by far the worst company you can buy health insurance from.

7 years ago

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Sue Spanaway, WA

Useless company that will not pay after they referred me to the clinic. I called for two months now. Today I demanded to talk to someone in America and when I told her the issue she blamed my doctor. I told her that not only did they refer me to this urgent care clinic, the clinic said I was cover AND they are on United's website as a "in site" provider. Crooks! If I want to fight it I need to write a letter and send it to Salt Lake, UT. I wonder how much "bestcompany" was paid to rate them a 7.5. Look at Google and good luck finding any satisfied customers.

7 years ago

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Guy Midvale, UT

I had UHC for over 10 years until my employer switched to another provider this year. UHC was great. They were widely accepted and easy to work with. I wish I still had them.

2 years ago

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Gayle Jorgensen American Fork, UT

We have a Medicare Advantage policy with United. It has covered very well what Medicare does not. It also has many other benefits which we really have found useful.

2 years ago

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Brian Cowley Riverton, UT

We have used United Healthcare Medical insurance programs through work-sponsored medical insurance. We like their website and their customer service. And the programs were well priced for the options available.

2 years ago

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Terrah Anderson Herriman, UT

United Health Care has been good to work with. We have had this insurance for a little over a year. The website and app they have are super useful for looking up providers.

2 years ago Edited January 21, 2022

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Shopman Herriman, UT

Great customer service. Every time I call they are very helpful. They have a good website to track my services and bills. There statements are not as easy to understand as some I have had from other companies.

2 years ago

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Glen2021 Houston, TX

From all my insurance companies from various jobs, UHC has been the best. Customer service was great and I never had any issues with doctors that I wanted to use. They all seemed to accept UHC.

2 years ago Edited November 19, 2021

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Kelly Stanley Orem, UT

I have zero complaints. The customer service was super helpful, they always answered my questions and made it easy to figure out what the insurance covered.

2 years ago Edited September 14, 2021

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Amy Gardiner Clarksburg, MD

They stood by us during our daughters Cancer diagnosis and took the financial stress out of the equation. Easy to work with and very helpful navigating a scary process.

2 years ago

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Leonard Leo Potomac, MD

Formerly MDIPA, UH has zero copay for pediatric visits. Unfortunately, the list of tiered drugs has increased the copay amount, and some common drugs are no longer under coverage Choosing your primary care physician is a plus as is common with other health plans.

2 years ago

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James Knight Tremonton, UT

We were with United healthcare for a couple years and they did a good job of helping us manage our health care and benefit management. Customer service was always reachable and friendly.

3 years ago

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Sarah Crowther Draper, UT

UnitedHealthcare offers comprehensive plans and many providers that are In Network. We were covered during a pregnancy, and were pleased with the coverage.

3 years ago

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Erin Abel San Marcos, TX

I have been a client of United Healthcare for about (5) years now. Their app is extremely easy to use - as well as having a multitude of healthcare providers to choose from. However, I am not thrilled with the fact that they are dropping many healthcare providers because UH is refusing to negotiate their rates. I am in danger of losing not only my primary caregiver, but also my gynecologist, because of their refusal to compensate their providers fairly. Come on UH. If you drop my providers, I will be dropping you also.

3 years ago

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Beck khbscrapbook Los Angeles, CA

Good care if you could find a doctor that was on the list to go to.. sometimes they denied charge which I thought were covered. Some of their reasoning didn’t make sense to me. They would wear you down until you just ended up paying the bill to get it to stop.

3 years ago

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NG ,

I like that I have a case manage from the insurance for my son with an ASD. I am annoyed that they dropped their contracts with all the local outpatient OTs, PTs and SLPs. The increased travel is very hard. Also it takes a while for my son to cooperate with the therapist so by having to switch we lost several sessions worth of value.

3 years ago

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Phabie Tallahassee, FL

Allows you to have great access to information regarding your claims via mobile. The mobile app is very useful. Customer service agents are well versed in medical jargon.

4 years ago

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Randi Nelson San José, SJ

Overall I think UnitedHealthcare is a great healthcare insurance company, they just don’t offer good coverage out of the country. Not the best customer service, but they are willing to work with you.

4 years ago

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take7 Sandy, UT

Worked great for our needs. Availability and affordability seemed to change a few times while we were on it and the hospital close to me didn’t take it. The urgent care changed too which was a not helpful for me.

4 years ago

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Juliann Mecham Managua, MN

I like UnitedHealthcare, it had nice coverage for my chiropractic needs, and had good benefits. However we did have to change because they didn’t cover the certain things we needed. Great service however.

4 years ago

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Roche American Fork, UT

I've had United healthcare for years, they are low cost but don't have great service availability and the deductibles are high. Over all, if you aren't one to have a lot of medical needs, they are great.

4 years ago

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Justin McMurtrey South Jordan, UT

We switched over this last year to United Health Care with Cigna. It has been a great change. That have many plans that give us the flexibility to change when our needs change throughout the year.

4 years ago

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Deanna Bernard Miami, FL

This is an health insurance that I received with my job and I have to say its amazing. I love the plan I have which comes with not only health but dental wnd vision.

4 years ago

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destiny wright Jacksonville, FL

United Health Care is a very good company and have given me many benefits along with my plan including $25 a month to get supplies with CVS such as cough medicine, etc.

4 years ago

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Katherine Whyte Miami, FL

This healthcare provider works with many different hospitals and locations. They cover a lot of visits and procedures which makes it an affordable choice.

4 years ago

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Eric Smith Riverton, UT

We have had coverage for our entire family and are able to use of all of our doctors we wanted to and have not had any problems with getting claims processed.

4 years ago

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Karen Jorgensen Washington, UT

I am pleased with our coverage so far. I have had an issue with 1 provider not using United, but for the most part we were able to keep most providers.

4 years ago

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Ashlyn Cann Alpine, UT

I have been really happy with our experiences with United Healthcare. It was unfortunate that they didn't cover the hospitals that I wanted to go to, but it worked out.

4 years ago

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Ted Johnson Pleasant Grove, UT

I currently have United Healthcare and I have been happy with their service, with their ease of use, with the network of doctors, and with the ease of making a claim.

4 years ago

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Cathie Chavez Banning, CA

I enjoy having them as my health care provider. It helps to not have to pay a code pay every time i see a doctor. I like the fact that i can go see any doctor i want.

4 years ago

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Tim Berrett American Fork, UT

My company recently changed to UMR through United Health. We are paying a lot in premiums just to have a high deductible insurance policy, then it feels like United Health does all it can to get out of paying for products/services. The processes to get coverage are difficult, complicated and frustrating. It is hard to trust any health insurance company these days.

5 years ago

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Lindsey A Brown Lehi, UT

Never have had any issues with United Healthcare. The customer Service agents have always been very helpful in answering any of my questions and the coverage, for the most part, has been adequate.

5 years ago

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TyGuy Sandy, UT

I've been with UHC for the last two years. They have a very easy to navigate website and they've made it very easy for me to find out my in network and out of network providers, when necessary.

5 years ago

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Grant American Fork, UT

It was difficult to find many Physicians that accepted United Healthcare in my area. The website was tricky to navigate at times, but I was able to get my questions answered calling customer service phone number on the back of the card.

5 years ago

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Katie Kearney Vienna, VA

I really wanted to like United Healthcare, however, when I had a medical concern and needed to be on a name brand medication they were completely unwilling to work with me. My doctor contacted them and I had written forms all stating that I had to be on a name brand medication for medical reason and that when I have tried 5+ generics in the past, I have had complications. They did not care at all and told me I would still have to pay the ridiculously high payment if I wanted to be on that medication. It was a truly awful experience.

5 years ago

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Tania Saunders Saratoga Springs, UT

I haven't had any problems being covered anywhere I've gone and every time I call with questions, they are always so helpful. My questions are always answered and they make it simple and easy to understand.

5 years ago

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Alicia Larsen Gilbert, AZ

We have Golden Rule with United Health Care. I've had the same plan since 2005, and it used to provide a negotiated discount on doctor's visit fees, etc. As of this year, the very same policy is now only good for hospitalizations and cancer. ER visit? No, not unless it results in a hospitalization. Outpatient surgery? Nope. Physical therapy? Nope and nope. My family has a $5800ish deductible and even though we have had a ton of health care expenses this year, which is unusual, none of those fees have been discounted, and none of them count toward my deductible because they are not for hospitalizations or cancer. Needless to say, we've been waiting anxiously for the open enrollment period and will be looking elsewhere. We are not fans.

5 years ago

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Leslie West Jordan, UT

I have had United for 4 1/2 years for my health insurance. The premiums are fairly low and I’ve always had good experiences with the customer service representatives, both on the phone and via chat.

5 years ago Edited September 14, 2021

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Dylan Findlay South Jordan, UT

United is so great to work with if you have questions. I have called and chatted with them online and have been very satisfied with the level of customer service.

5 years ago Edited September 14, 2021

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Troy Millett Lindon, UT

I have had UnitedHealthcare insurance for several years now. They have always been very good at paying claims promptly and accurately. Would definitely recommend.

5 years ago