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Blue Cross Blue Shield is a renowned health insurance provider. With Blue Cross Blue Shield, customers can have access to great member resources. Customers can also purchase dental and vision coverage.

View BlueCross BlueShield Reviews

Blue Cross Blue Shield is also a parent company of other health insurance companies that provide Blue Cross Blue Shield health insurance in specific regions and states. Blue Cross Blue Shield companies include Anthem, CareFirst, Regence, Wellmark, Highmark, Capital, Empire, Independence, Horizon, and Premera. 

It oversees 36 different companies, all of which are locally operated. As a nationwide company in the health insurance marketplace, BCBS has helped about 105 million people with health insurance plans since its founding in 1929.

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The Good

  • Types of Plans Offered
  • Member Resources
  • Unique Features
  • Customer Service
  • Availability and Acceptance
  • Mobile App

Types of Plans Offered

Blue Cross Blue Shield insurance plans are nationwide and widely accepted at hospitals and doctor's offices. Coverage options range in every type-from PPOs, to HMOs, to HSAs, to even HRAs and FSAs. BCBS also offers indemnity, Point of Service (POS), and short-term health insurance plan. Of course, they have Medicare and Medicaid options as well.

The coverage and details of each of these plans depends partially on your health situation (including age, number of group being insured, health status, etc.) and your location. When you initially search for a health plan to understand the benefits and costs of monthly payments, expect to put in your location and some personal information, as these points will help BCBS draw up a list of potential plans for you. 

In addition to health care coverage options, the some Blue Cross Blue Shield Plan offerings include dental insurance plans and vision insurance. The BlueDental plans include access to a network of 140,000 dentists around the US. It covers the basics, including preventative care, fillings, crowns, and braces. There is no deductible for a dental checkup with this plan and no deductible for preventative care. The percentage of coverage, however, depends on your specific plan and the state you live in. 

For vision insurance, the BlueVision plans are accepted at 3,000 retail locations around the US and function through VSP. Vision insurance here has the potential to save you 20 to 40% on your optometry bills. 

Member Resources

Blue Cross Blue Shield keeps up its positive reputation with members with both basic and advanced tools. On the basic level, BCBS has a member portal with the capability of tracking your claims 24/7. There's of course a member-dedicated phone number you can call as well, and members can contact the company at any time of day if needed. Through the BCBS website, members can download any forms they need, such as for filing claims. Even potential members have the ability to get a quote of their coverage options before committing to the company. 

As for advanced resources, members with Blue Cross Blue Shield plans have a lot to enjoy as well. BCBS goes above and beyond with their mobile app, to start out. While many health insurance companies have a mobile app just to access your patient portal, BCBS has one to help you find a doctor--both in terms of making sure a provider is in the BCBS network and in the sense that the app's GPS will give you directions to that facility. 

The AskBlue tool is also worth mentioning. It's BCBS's tool for giving you detailed information about their health plans. Should you want more than basic information, you can just "Ask Blue" and get the prices, coverage points, deductibles, premiums, and more.

This is a great tool to compare plans and find the best one for you. Finally, BCBS cares about the education of its members and shows this by providing articles about health care-including the confusing terms in health insurance, the changing laws, and more. This makes you feel more informed about health and your insurance. 

Unique Features

Blue Cross Blue Shield's network of doctors and specialists is gigantic. BCBS insurance is accepted all over the US. 96% of hospitals and 92% of doctors accept BCBS insurance. At most locations your medical bills will be covered in part by this company! 

Another unique feature of the Blue365 program. Through Blue365, members can receive discounts on all sorts of health-related products, such as workout clothes, weight loss programs, hearing aids, and pedometers. Blue365 saves you money and provides added motivation for you to get and stay healthy. 

BCBS also has tools like their mobile app and the AskBlue resource for finding out more about their health plans. 

BCBS is also noted for being very involved in health-related causes in the community. Through associations with the American Diabetes Foundation, the YMCA, and the Make-a-Wish Foundation (again, just to name a few), BCBS has made a big difference in encouraging health and making healthier lives a reality. 

Customer Service

The Blue Cross Blue Shield website is extremely detailed and full of resources for members and potential customers alike. For anyone who would benefit from it, they have general information about health care, health insurance, terminology, legal changes, and how all these factors affect people who need health insurance.

More specifically, though, through the website you can find answers to questions about actual health plans offered by BCBS. You can search for plans and get a quote, narrowing your search by location and the type of plan you're looking for. 

They answer frequently asked questions, have social media outlets to connect with clients more personally, and of course, provide mailing information for when you need to mail in a form or contact them via snail mail. Should all of these resources not be enough, though, BCBS provides phone numbers, an email address, live chatting, and even a 24/7 secure inquiry form that you can submit to the company for personalized answers. 

In short, Blue Cross Blue Shield takes lots of different steps to meet the needs of customers all over the US. They are available 24/7 to members and have set up their customer service tools to be convenient, immediate, and of course, helpful-even in the details. 

Availability and Acceptance

BCBS is available in all 50 states, and over 90% of doctors and hospitals in America accept their insurance. BCBS insurance is accepted at 96% of hospitals and at 92% of doctor's offices. It goes without saying that this convenience alone trumps the hassles of lesser-known insurance plans.

Mobile App

The BCBS mobile app is slightly different from other companies' apps. Their Find a Doctor app not only helps you identify a doctor or hospital you can use your insurance at; it literally helps you find the location with its GPS ability.

The Bad

  • State-Specific Coverage

State-Specific Coverage

For better or worse, the coverage you receive through your health plan depends partially on the state you live in (the state in which you would use that insurance). In other words, you can't just look up a PPO plan at BCBS and expect the same coverage percentages, out-of-pocket costs, and deductibles for any state. Prices are determined in part by location, which could work for or against you.

The Bottom Line

In many ways, it's not surprising that there are inconsistencies in health insurance plan details at Blue Cross Blue Shield. After all, the company is large, provides coverage nationwide, and has such an extensive history and reputation. 

Its growth has brought both positive and negative consequences. For example, it's positive that BCBS is accepted at such a high percentages of hospitals, doctors, and urgent care centers because it is a well-known brand in the health insurance marketplace. But on the other hand, the office you work with locally could be one of those with a poor reputation since BCBS doesn't micromanage each subsidiary. 

Long story short, BCBS is still a recommended health insurance option. They have some inconsistencies, but their benefits far outweigh these weaknesses. 

View Best Health Insurance Companies

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User Reviews

Star Rating

3.6
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257 Reviews

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Robert Broome
July 10th, 2018 DETAILS
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The premiums are criminally expensive and the coverage is limited

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MARY K GODLEY
July 10th, 2018 DETAILS
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For the most part very good. Friendly and helpful when calling customer service. EOBs a little difficult to read, but with descriptions provided could figure out. Timely receipt of EOBs. Vision and Dental providers difficult to find where we live (Winston Salem)

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Alicia
July 10th, 2018 DETAILS
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Love them they have really taken care of me

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Tom Davidson
July 10th, 2018 DETAILS
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The customer service and the coverage are well worth my premium

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NSM
July 10th, 2018 DETAILS
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I like nothing. Everything is complicated and difficult to understand.

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Kym Roberts
July 10th, 2018 DETAILS
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Horrible, communicate by phone when recommended treatment/surgery is declined

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Cheryl Powell
July 10th, 2018 DETAILS
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Rates are too high. Also if they are secondary, the insured should get a discounted premium rate.

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Tina
July 10th, 2018 DETAILS
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They have been pretty good until the ACA screwed up the ins system. Now we have multiple appeals for meds that were previously covered but now are not, but BS did not inform us of these changes for 6+ months.

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Dorothy Jones
July 10th, 2018 DETAILS
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BlueCross pretty good, I get the service I need with out any hassle, do far the insurance I have is good.

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Peter Vanderslice
July 10th, 2018 DETAILS
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Excellent. I just had a series of heart attacks and they paid for the helicopter ride and a $113,000 of hospital expense.

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Jim Irwin
July 10th, 2018 DETAILS
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This is my first year with BC/BS. Prior to this, I had an HMO. He care I get is exactly the same.However,my costs are much different, Under HAP, I paid nothing but a small co-pay while I now have $1,400 out of pocket costs that I am responsible for. I am a big user of my health care and BC/BShas been quite responsive.

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Dan Drotar
July 10th, 2018 DETAILS
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Extremely high premiums and poor service.

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Mike Judkins
July 10th, 2018 DETAILS
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company reps word is not official. representation without documentation is not reliable. Reps made statements over the phone and deny claims later because I the customer have no proof .

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Fine quality
July 10th, 2018 DETAILS
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They are excellent. Easy to work with. They care for their clients and pay off.

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RAGHUVIR LAVARI
July 10th, 2018 DETAILS
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Not good since coverage for medical and deductible

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DaleB
July 10th, 2018 DETAILS
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I like their overall handling of my health benefits. I think they could be more proactive when it comes to preventative care.

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Jaime A
July 10th, 2018 DETAILS
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Customers service pay more attention to the patient.

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Roxanne Collins
July 10th, 2018 DETAILS
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Most doctors are In Network. They sometimes provide incorrect copay information to providers. They discontinued my plan and moved me into a plan that is not as good.

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Roy
July 10th, 2018 DETAILS
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CS is great,all my needs & want's provided

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Rachel Mabe
July 10th, 2018 DETAILS
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Love my insurance company. Claims paid promptly. Knowledgeable customer service.

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Raven Trujillo
July 9th, 2018 Gilbert, AZ

We have been insured by BCBS for over 5 years and have never had a problem with finding or keeping the providers we prefer.

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king
July 9th, 2018 Queen Creek, AZ

I enjoyed there customer service representative

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Troy Ainsworth
July 6th, 2018 Henderson, NV

BCBS has been my insurance for the last three years and the coverage had been very good. When I need assistance, customer service is very helpful. One suggestion for improvement is to the internet accessibility.

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Amy Stewart
July 6th, 2018 Gilbert, AZ DETAILS
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We had BlueCross BlueShield Health Insurance in the past offered to us through my husbands company and we loved it! My family had BlueCross BlueShield while i was pregnant. They were wonderful to cover everything that come up during childbirth. so comforting knowing that we didn't have a large bill when leaving the hospital.

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Julie Martinez
July 6th, 2018 Mesa, AZ DETAILS
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We currently have BCBS with the best rates with the best coverage I have seen in many, many years. They pay their claims on time and have a large provider database in their network. Their customer service when calling in is very helpful.

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James Winnie
July 5th, 2018 Gilbert, AZ

Health insurance is really confusing, but that said these guys make it as easy as possible. My plan is free for employee and starts covering after $5,000 is spent. They don't require a PCP, only that who you see is in-network. The discounts for being insured apply, then after the $5,000 is spent it splits 80/20. Good service when I call, quicker than you'd expect, and very helpful.

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Esther Brown
July 5th, 2018 Gilbert, AZ

We have had blue cross blue shield in the past and have found it to be very user friendly. They are willing to answer any questions needed.

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L
July 5th, 2018 Gilbert, AZ

We have independent dental coverage and it’s by far the best value and coverage out there for our area.

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Trent Allen
July 5th, 2018 Queen Creek, AZ

We have had a great experience using this insurance. Customer service has always been helpful. The only difficult part is how expensive the rates have become the last few years, but that has happened to all heath insurance companies.

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michelle l pierce
June 26th, 2018 Gilbert, AZ

Had them in the past, Love the choices you get and services.

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Tom
June 11th, 2018 Pleasant Grove, UT

I have had Blue Cross Blue Shield in the past and I thought they had a great network of doctors and I didn’t have to pay much out of pocket

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Kip Fowler
June 8th, 2018 Pleasant Grove, UT

We have liked our health insurance BlueCross BlueShield because they file our claims in a timely manner and try to save us money when they can. I also like that our copay is affordable at $15 instead of $30 like our previous plan.

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Madge Easton
June 8th, 2018 Orem, UT

We have this insurance through the government. It has been great. whenever a claim has been filed it has been paid promptly. It has been easy to use and has been accepted by all offices. It is a little pricey but well worth it in the long run.

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H Moore
June 5th, 2018 Lehi, UT DETAILS
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We've been insured with BlueCross BlueShield for decades and we have appreciated their great customer service.

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Lynette Fowler
May 31st, 2018 Pleasant Grove, UT DETAILS
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We have liked the overall experience we've had with BlueCross BlueShield. The on line program is a little out of the ordinary. I have a hard time being able to view my children's health care because each individual has their own account. I feel as a parent or legal guardian our accounts should all be link so that I can manage my children's accounts along with my own.

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Sheena
May 18th, 2018 Eureka, MT DETAILS
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Blue Cross is very easy to deal with and their coverage is great!

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Kristin Williams
May 16th, 2018 Jacksonville, FL DETAILS
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Awesome coverage! Awesome customer service!

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Vicki A Michaels
May 2nd, 2018 DETAILS
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I have BCBS through work. They have a lot of providers and seem to pay the doctors on time.

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Stacy Anderson
May 2nd, 2018 La Cañada Flintridge, CA DETAILS
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Should cover a yearly physical with all labs included no matter what the deductible is.

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Casey
May 1st, 2018 DETAILS
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Great customer service with BCBS. I really appreciate how their website give tips on how to save money and find doctors and services in network. They always send prompt billing breakdowns so you know exactly how much was charged, how much they paid, and how much you owe.

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Amanda O'Shields
May 1st, 2018 Columbus, GA

BlueCross BlueShield was my primary health insurance provider both through my employer and as an individual policy for 6 years straight. At the end of that time, the company canceled all individual policy renewals for the next year because of possible legislation changes that they as a company did not want to deal with adjusting in their underwriting. Any time in the 6 years that I needed customer service and called, the wait time was horrendous, the agent was never properly trained to do their job, the supervisors and managers merely wanted me to go away and the touch tone system always sent me to the wrong state. AWFUL company to deal with!!

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Julia Scoville
April 26th, 2018 Pleasant Grove, UT DETAILS
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Only ever had to contact them once. They helped with what I needed.

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Chris Peters
April 24th, 2018 Denver, CO DETAILS
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Waited and waited for pre approval for my ACL surgery and finally decided to reschedule my surgery and apply for disability in the hopes that maybe if I cancle my insurance and make less money I can apply for government paud healthcare so maybe I can get my knee fixed and stop living in pain. I paid $500/month for insurance thats seems to be almost useless. I pay more for thier services than I do for rent and they not only have horible customer service but they are only in business to take your money. Go with a healthcare savings plan and dont get ripped off.

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Andrea S
April 18th, 2018 Idaho Falls, ID DETAILS
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We have been very happy with our Blue Cross Blue Shield health insurance. It is reliable, pays well, and their customer service is easy to deal with.

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Dale Ash
December 20th, 2017 Sandy, UT DETAILS
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My company forced me to use Blue Cross Blue Shield. It was not a good experience. They limit your physician choices. Many of my doctors were not on their panel. Their customer service was not as good as my prior health insurance provider. They are OK. Certainly better than not having health insurance.

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Natasha
December 19th, 2017 Salt Lake City, UT DETAILS
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Best insurance coverage I have ever had. They are helpful and get everything taken care of without any issues.

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William
December 14th, 2017 South Jordan, UT DETAILS
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I had bluecross blue shield through my wife's work. It was by far the best health insurance I have ever had. They paid every bill without question.

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Suzanna Wootton
December 13th, 2017 Springville, UT DETAILS
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I had AMAZING coverage through Blue Cross Blue Shield! My copay was close to nothing and i loved being one of their customers. I wish i still had them!

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Megan Rigby
December 12th, 2017 DETAILS
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Through my husband work, we are able to have health insurance. Blue Cross Blue Shield has ben good to us. Never having to pay more than copayments.

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Emerald Scott
December 5th, 2017 West Jordan, UT DETAILS
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I really enjoyed having BlueCross BlueShield insurance, the one downside is that I had to pay more to get the hospital I typically use in network. Other than that they were great and paid for most of the visits I had. They paid for my prescriptions almost every time as well. Their customer service when I had to call was simple and easy to get through and the people I talked to were really nice.