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Blue Cross Blue Shield is a renowned health insurance provider. With Blue Cross Blue Shield, customers can have access to great member resources. Customers can also purchase dental and vision coverage.
Blue Cross Blue Shield is also a parent company of other health insurance companies that provide Blue Cross Blue Shield health insurance in specific regions and states. Blue Cross Blue Shield companies include Anthem, CareFirst, Regence, Wellmark, Highmark, Capital, Empire, Independence, Horizon, and Premera.
It oversees 36 different companies, all of which are locally operated. As a nationwide company in the health insurance marketplace, BCBS has helped about 105 million people with health insurance plans since its founding in 1929.
Blue Cross Blue Shield insurance plans are nationwide and widely accepted at hospitals and doctor's offices. Coverage options range in every type-from PPOs, to HMOs, to HSAs, to even HRAs and FSAs. BCBS also offers indemnity, Point of Service (POS), and short-term health insurance plan. Of course, they have Medicare and Medicaid options as well.
The coverage and details of each of these plans depends partially on your health situation (including age, number of group being insured, health status, etc.) and your location. When you initially search for a health plan to understand the benefits and costs of monthly payments, expect to put in your location and some personal information, as these points will help BCBS draw up a list of potential plans for you.
In addition to health care coverage options, the some Blue Cross Blue Shield Plan offerings include dental insurance plans and vision insurance. The BlueDental plans include access to a network of 140,000 dentists around the US. It covers the basics, including preventative care, fillings, crowns, and braces. There is no deductible for a dental checkup with this plan and no deductible for preventative care. The percentage of coverage, however, depends on your specific plan and the state you live in.
For vision insurance, the BlueVision plans are accepted at 3,000 retail locations around the US and function through VSP. Vision insurance here has the potential to save you 20 to 40% on your optometry bills.
Blue Cross Blue Shield keeps up its positive reputation with members with both basic and advanced tools. On the basic level, BCBS has a member portal with the capability of tracking your claims 24/7. There's of course a member-dedicated phone number you can call as well, and members can contact the company at any time of day if needed. Through the BCBS website, members can download any forms they need, such as for filing claims. Even potential members have the ability to get a quote of their coverage options before committing to the company.
As for advanced resources, members with Blue Cross Blue Shield plans have a lot to enjoy as well. BCBS goes above and beyond with their mobile app, to start out. While many health insurance companies have a mobile app just to access your patient portal, BCBS has one to help you find a doctor--both in terms of making sure a provider is in the BCBS network and in the sense that the app's GPS will give you directions to that facility.
The AskBlue tool is also worth mentioning. It's BCBS's tool for giving you detailed information about their health plans. Should you want more than basic information, you can just "Ask Blue" and get the prices, coverage points, deductibles, premiums, and more.
This is a great tool to compare plans and find the best one for you. Finally, BCBS cares about the education of its members and shows this by providing articles about health care-including the confusing terms in health insurance, the changing laws, and more. This makes you feel more informed about health and your insurance.
Blue Cross Blue Shield's network of doctors and specialists is gigantic. BCBS insurance is accepted all over the US. 96% of hospitals and 92% of doctors accept BCBS insurance. At most locations your medical bills will be covered in part by this company!
Another unique feature of the Blue365 program. Through Blue365, members can receive discounts on all sorts of health-related products, such as workout clothes, weight loss programs, hearing aids, and pedometers. Blue365 saves you money and provides added motivation for you to get and stay healthy.
BCBS also has tools like their mobile app and the AskBlue resource for finding out more about their health plans.
BCBS is also noted for being very involved in health-related causes in the community. Through associations with the American Diabetes Foundation, the YMCA, and the Make-a-Wish Foundation (again, just to name a few), BCBS has made a big difference in encouraging health and making healthier lives a reality.
The Blue Cross Blue Shield website is extremely detailed and full of resources for members and potential customers alike. For anyone who would benefit from it, they have general information about health care, health insurance, terminology, legal changes, and how all these factors affect people who need health insurance.
More specifically, though, through the website you can find answers to questions about actual health plans offered by BCBS. You can search for plans and get a quote, narrowing your search by location and the type of plan you're looking for.
They answer frequently asked questions, have social media outlets to connect with clients more personally, and of course, provide mailing information for when you need to mail in a form or contact them via snail mail. Should all of these resources not be enough, though, BCBS provides phone numbers, an email address, live chatting, and even a 24/7 secure inquiry form that you can submit to the company for personalized answers.
In short, Blue Cross Blue Shield takes lots of different steps to meet the needs of customers all over the US. They are available 24/7 to members and have set up their customer service tools to be convenient, immediate, and of course, helpful-even in the details.
BCBS is available in all 50 states, and over 90% of doctors and hospitals in America accept their insurance. BCBS insurance is accepted at 96% of hospitals and at 92% of doctor's offices. It goes without saying that this convenience alone trumps the hassles of lesser-known insurance plans.
The BCBS mobile app is slightly different from other companies' apps. Their Find a Doctor app not only helps you identify a doctor or hospital you can use your insurance at; it literally helps you find the location with its GPS ability.
For better or worse, the coverage you receive through your health plan depends partially on the state you live in (the state in which you would use that insurance). In other words, you can't just look up a PPO plan at BCBS and expect the same coverage percentages, out-of-pocket costs, and deductibles for any state. Prices are determined in part by location, which could work for or against you.
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We had many kids covered by this insurance. The prices went up over time but the coverage was always great.
I lost my job and had to deal with the death of my mother-in-law all at once - during this process I enrolled in my state Medicaid. However, as I didn't physically call in during a 3-4 day window to alert Anthem of this, I was charged 6x more than usual. To clarify, my $100 bill turned into a $600 bill because I lost my job and was required to use state benefits. The state benefits canceled the tax credits that made my insurance reasonably priced and I was billed the full amount. This is an obvious mistake, and yet I was given no resolution other than the personal promise from an agent that it wouldn't be sent to collections. I was met with no compassion or attempt at understanding from any of Anthem's representatives - even basic empathy for my issue was lacking, dead-air was abundant as I sat and wait for answers from unseen supervisor chats. Thank you Anthem for adding another layer of grief and stress to my life, genuinely. Coping with the death of a dearly loved family member, the loss of my livelihood and handling the numerous affairs required after death - now I can have this black cloud of debt to Anthem hanging over my head, with the knowledge that I'll have no choice to pay it once I get employment and stop state benefits. I would also like to note a very important fact - I had not used it at all for the month I was billed, and the month isn't even over yet as of this writing. I was told it could not be canceled until the next month. The optimist in me says, great! This addition to my incredible stress will help strengthen me even further, but in reality I know I've just had my arm twisted by a giant company yet again, and any calls to reason or humanity will fall upon deaf ears. I hope that whoever reads this has it further reinforced that Anthem and the culture surrounding its representatives is more concerned with your money than your well-being, and this personal horror story will steer you towards a different provider.
The diagnostic approval could use some work. But aside from that, I am always a fan of BC/BS
I had BlueCross BlueShield growing up and as secondary insurance for a while as a young adult. I don't know what it's like now, but I always had great prescription benefits and copays!
More compassion when approving diagnostic testing
I think it is good.The only thing I didn't like was that they canceled some items from coverage.
Bottom line to both questions.....Its hard to get referrals to get better answers. Most Docs want to give you drugs not double check.
They don't cover enough on prescriptions
My experience with blue cross hasn't been that great. I pay them every month and still have worthless coverage. That's why when I had Kaiser insurance I preferred them over blue cross. But now I no longer have Kaiser and now I'm stuck using Blue cross blueshield.
Easy and efficient customer service. Reps are friendly and helpful. No long waiting time for rep to answer phone calls. Online service easy to access.
I pay nothing out of pocket for visits and hospital inpatient. I do pay the same premium as if I was still working.
They are always looking out for me and my accounts
I like their customer service and I wish I could work there. They are very knowledgable.
They deny everything needed to help autistic children
Excellent insurance, great customer service.
Blue Cross has been the best provider I have had for 30+ years. We had switched providers many times, but have always returned Blue Cross. The extra monthly payments have been worth the coverage and services.
Fabulous medical care for our entire family
Very expensive but very limited coverage and high premiums especially for private subscribers.
It would help if Oregon Blue Cross talked to Arizona Blue Cross. I got caught in the crossfire and no one wants to pay.
Customer service is better than the benefits.
GREAT COMPANY, EXCELLENT PRODUCTS AND SERVICE
Good but could be better if deductibles were lower
I have been with BC/BS for as long as I can remember. I have always had good medical care. Recently the company has changed. It's become more complicated and more expensive.
Good experience, fair prices and they are not hard to get in contact with when a question arises.
No problems with BCBS. Great customer service and great follow up.
They are miserable to deal with. They are overpriced, under quality and will find every possible way to not pay for things.
Excellent. Reasonable dispute settlement._
Lower deductible and lower the employee cost
I have had a positive experience with BCBS for the many years we have had it. As my health needs have changed thru the years, they have been a consistent provider there to take care of my needs.
High out of pocket cost, High deductables.
My insurance company covers my needs and I like that it is widely accepted.
I really enjoyed using BCBS. Coverage was good overall and I was pleased with the number of qualified doctors offered in my plan. One concern was pricing. It seems rates are always going up.
We found Blue Cross Blue Shield to have great medical coverage but was quite costly.
They occasionally are a hassle for us and don't cover things that we think they should. We have had to write a few letter to them to try to get them to cover different medicines and treatment, but other than that they have been pretty good at taking care of us.
One thing that really stresses people out about insurance is the price and the coverage. My family is the type of family that rarely ever goes to the doctor but having dependable coverage that most doctors accept is great to have. Blue Cross Blue Shield has been our insurance because of work but I’m thankful to have it.
Untrained claims reviewers deny claims and hope you are too busy or sick to appeal.
This company still provides more options than most. Good options for physician choice. Cost keeps going up, but that is universal. Generally good about responding to customer service inquiries. Sometimes have to wait on the phone a while.
I have had to file several claims over the last two years. They have been complicated and challenging and BCBS has been good to help me through the process.
BlueCross BlueShield assisted in helping me understand and get my claims covered as I was transitioning to a new insurance. They ensured that all items previously covered by them in an existing claim was covered.
PPO - Excellent customer service experience with
Slow in answering questions. They seem to pay bill collectors in a timely manner.
Terrible. They lose claims sent by me and by my doctor's office. There's no certified mail option because all claims go to PO box. Prices have skyrocketed coverage has decreased. Don't cover services I need and I have the gold plan. $900 month with deductible of $14,000 in network. Repeated calls to customer service result in different answers each time, none helpful
Good coverage, could be quicker in paying doctors
they are fantastic, they cover all my bills
They make it seem like the cover so much and come with a heavy price tag. They do cover quite a bit but not entirely and not what you expect them to.
they have been great. They pay things great they approve things I need.
Descent coverage, high ER copay plus 30% of services render is very expensive
Prompt service, good coverage, universal accepted
They could let you choose the pharmacy of your choice.
Claims paid timely & questions answered promptly