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BlueCross BlueShield

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8.0

Overall Score

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Kathleen D Huber San Diego, CA

Blue Cross Blue Shield was my primary insurance for years until I became eligible for Medicare. It’s great insurance and I rarely pay any out of pocket expenses except for any prescriptions I may require.

3 years ago

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AF ,

For the most part we've been happy with BCBS. However, I did have a recent experience when I had found a doctor in network (on their website) and then 2 weeks later at the appointment, he was no longer in network! Somehow, the doctor was no longer on their website. I'm not sure if this is something that BCBS could even control, but it would have been nice if they would alert or let me know that it had changed.

3 years ago

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Michael Lait Enterprise, AL

I have to say that overall Blue Cross Blue Shield is a good company to work with sometimes they’re aggravating but what health insurance companies easy all the time. I feel safe with them being my insurance company as they usually have decent coverage for my wife and I.

3 years ago

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Regina Shengulette Rochester, NY

I have been with BlueCross Blue Shield for years and love the fact that there are various plans to choose from and I know exactly what to expect with my money when it comes to medical coverage.

3 years ago

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peanutbutter424 Manhattan Beach, CA

They dropped me twice because they failed to do AutoPay on Multiple Occasions. They probably would have dropped me a THIRD time, but I called them to say, "Are you taking the AutoPay this Month?" They said, "No."....What??? I had to check on them to make sure they were doing their job of GETTING PAID. They put my health and well being in jeopardy over something as simple as withdrawing their money every month.

3 years ago

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Patti Miller ,

I had BC&BS for 27 years through my work place. Never had a claim denied. Not alot of time pasted before payments were made. Customer service was always available to answer questions.

3 years ago

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BrooklynWriter Brooklyn, NY

As a long-time customer of BlueCross BlueShield, I've had multiple interactions. The upside is that the network is extensive, especially on a PPO plan. The downside [and maybe this is managed by CVS Caremark] is that it's been so hard to get approval for certain drugs -- especially related to cancer.

3 years ago

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Brayden Ibert Houston, TX

My family has had BCBS for many years through my mom's work. We like the website features and that the insurance is widely accepted. Their response to an out of town emergency surgery was outstanding!

4 years ago

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Kimi Bayles West Valley City, UT

BlueCross BlueShield has the number one best customer service! The call time wait to be helped was minimal, my questions were taken seriously and I felt I was treated as a valuable customer.

4 years ago

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take7 Sandy, UT

We didn't last long with blue cross blue shield. It was hard because the doctors and hospitals close to us we had always used didn't take them. I had to find new pediatrician. When I called customer service a couple times because I was trying to find details on coverage and places to go they kept referring me to my policy. Isn't that what they're there for? to help with that?

4 years ago

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Dwhoush Theodore, AL

Any questions I have about my insurance are always answers very quickly. Everyone on the phone is nice and all the literature Blue cross gives out is helpful. The biggest concern I have with BCBS is a lot of the providers in my area don’t take it.

4 years ago

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Julie Taylor Ogden, UT

The coverage we had with BlueCross BlueShield was great. The only difficulty we have had is that they are somewhat slow to pay benefits. We received some bills that were a couple of years old. Super hard if you are on a tight budget.

4 years ago

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Lindsay Norcross, GA

I called bcbs recently to inquire about how much they would pay for a procedure. The man was patient but not very helpful in that I couldn’t get the answer I needed. I usually have had a good experience with them , however, it was just that one time.

4 years ago

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Rebecca Harvey Long Beach, MS

Best insurance company to have! They have helped me so much when I’ve needed it and are currently covering all kinds of things for my pregnancy. I would recommend them to anybody!

4 years ago

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Connor Farmington, UT

I'm convinced I have the best insurance in the world. Not only is my coverage great, but the online tools are so easy to use. I can easily find out if I'm covered and where my local providers are that are in network.

4 years ago

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Tony Gibson American Fork, UT

I had BlueCross BlueShield for a couple of years and thought they did a great job supporting us as we needed to use them. They were responsive and quick to pay. They didn't have as large of a network in my area as I would have liked but we were able to make it work.

4 years ago

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Pam Robello Marysvale, UT

This is the insurance we used to have. The were GREAT! We could do whatever tests the doctor wanted/needed done without any pre-approval. They would pay their share without any issues at all

4 years ago

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Rosann Stanko Logan, UT

We have enjoyed working with BlueCross BlueShield in the past. We did think that the cost to add a family was too much though. I did appreciate the patience the customer service department showed when I would call in and I had a question. They always treated me with dignity and made me feel that my questions were important.

4 years ago

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Nicole LeBaron Provo, UT

BlueCross BlueShield Has great health insurance. As a college student it gave a lot of my prescriptions for free or really cheap! That’s huge for a college student. That has been the best benefit for me.

4 years ago

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Scott Orem, UT

If I had to describe my time with BlueCross BlueShield insurance I would say its just alright. The price is fairly high on monthly premiums and the deductible I had was quite high. The best part was the large network of physicians.

4 years ago

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Michael Seth Manwaring Chandler, AZ

I've been part of the BlueCross BlueShield of Arizona network and the BlueCross BlueShield of Texas network. BlueCross BlueShield is widely recognized so I never had trouble using it at my chosen medical providers.

4 years ago

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Dean Ogden, UT

We have enjoyed our BlueCross BlueShield health insurance provided through work. We have great options for doctors and clinics and they seem to cover a good portion of the visits. The price is great and we have always been happy with them.

4 years ago

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marlene bennett Salt Lake City, UT

Blue Cross Blue Shield was the Health Insurance company when I worked in Granite School district. With a reasonable deductible and good premium I was always satisfied with their service

5 years ago

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Michael Calabasas, CA

My work insurance runs through Blue Cross. Have an HMO plan. I can’t complain too much as my premiums are fully covered through my work but the doctor selection and level of care could be better. Long wait times for referrals on occasion and finding specialty doctors is sometimes limited with selection. Overall fairly happy though with Blue Cross

5 years ago

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Tammy Brady Gilbert, AZ

Been a customer for six years. Like the flexibility in choice of plans. Coverage is good and doctor choice is also expansive. Have had a couple of problems submitting claims for reimbursement. Had to submit numerous class multiple times.

5 years ago

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Larry Elliott Aberdeen, ID

Blue Cross has been very helpful especially when there has been a problem with an account. I would recommend Blue Cross to anyone looking for a health plan. I do not like when they have canceled a plan for the following year, then I have to find a new plan.

5 years ago

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Ron Durfey Pleasant Grove, UT

I really enjoyed have Health Insurance through BCBS. I had to switch over to Aetna has my employer switched. I wish I could go back to BCBS. I never had to wonder if BCBS would cover my health procedures and felt like the customer service was great.

5 years ago

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Reagan Durfey Pleasant Grove, UT

We have been with BlueCross/Blue Shield for many years. They have more than enough participating Dr's and providers and their coverage plans work for us. High deductible plans are the worst. We have never had any real problems with them not paying claims in a timely matter so that is a bonus for us.

5 years ago

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NT Pleasant Grove, UT

we had this insurance through my husband work for 3 years and when my son was diagnosed with cancer we couldn't add him on our insurance because of his new diagnoses. agents were very apologetic and tried everything they could to help us. they went over and beyond. prior to this we had no issue with BCBS. customer service was always a long wait time to speak too but at the end we always got our questions answered. monthly payments was expensive, for a family of 4 we were paying almost $650/family.

5 years ago

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Lesa Burgess Pleasant Grove, UT

Blue Cross Blue Shield is a great insurance company. I really thought they did their best with customer service and I felt my coverage was quite good. It was soooo expensive, but I feel like that's about normal for private health insurance anyway. Overall I would give them a good rating.

5 years ago

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Kristin G Pleasant Grove, UT

Growing up in KY we had Blue Cross Blue Shield and they were so great to work with. I ended up having my first child there and the coverage was so much more compared to other insurances back in Utah.

5 years ago Edited September 14, 2021

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Becky Rasmussen American Fork, UT

We've used Blue Cross Blue Shield Insurance for the past 3 years and it's the worst insurance we've ever had. They'll pay your bills......after you've been sent to collections for their lack of response to the medical provider of the past 9 months. You will have to contact their 3rd party provider over EVERY claim to verify that you weren't insured at work, in a car accident or on the premise of another responsible party. The plans offered through my husbands employer all had high deductibles and didn't cover our preferred hospitals or clinics. My husband recently left his place of employment seeking better healthcare services.

5 years ago

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Tom Walker Georgetown, KY

We have had BlueCross for 7 years without any problems or errors on their part. They give prompt follow up on all bills and payouts and are pleasant to deal with on the phone if there is a question.

5 years ago

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Cody Linden Lehi, UT

My family has used this company for health insurance for years now and we have always been satisfied with our coverage and the company has always been easy to work with as well.

5 years ago

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Rob Whipple Mesa, AZ

This company still provides more options than most. Good options for physician choice. Cost keeps going up, but that is universal. Generally good about responding to customer service inquiries. Sometimes have to wait on the phone a while.

5 years ago

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Chris Alonzo Gilbert, AZ

One thing that really stresses people out about insurance is the price and the coverage. My family is the type of family that rarely ever goes to the doctor but having dependable coverage that most doctors accept is great to have. Blue Cross Blue Shield has been our insurance because of work but I’m thankful to have it.

5 years ago

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Karen Nelson Alpine, UT

They occasionally are a hassle for us and don't cover things that we think they should. We have had to write a few letter to them to try to get them to cover different medicines and treatment, but other than that they have been pretty good at taking care of us.

5 years ago

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Trent Allen Queen Creek, AZ

We have had a great experience using this insurance. Customer service has always been helpful. The only difficult part is how expensive the rates have become the last few years, but that has happened to all heath insurance companies.

5 years ago

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Madge Easton Orem, UT

We have this insurance through the government. It has been great. whenever a claim has been filed it has been paid promptly. It has been easy to use and has been accepted by all offices. It is a little pricey but well worth it in the long run.

5 years ago

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Christina Cortez

BCBS has been steady with my family and works to provide clarity when I don't understand.

4 months ago

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Brooke Harris Tuscaloosa, AL

Accepted everywhere and finds a lot of deductions for healthcare expenses

5 months ago

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Michelle Bousek Chicago, IL

I have an HMO plan from Blue Cross Blue Shield through work and it is the worst insurance I have ever had. They make it impossible to find a doctor. Almost no providers accept this plan and when you call to find in care networks and providers they give you the run around. It is absolutely garbage insurance and I feel like I'm being scammed.

10 months ago

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Jennifer Dye Lee's Summit, MO

It's a solid insurance. I thankfully haven't had to use it outside of yearly visits and medication. I wish prescription coverage were stronger.

11 months ago

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Ateam Wildlife Bensalem, PA

I continuously receive bills for procedures suppose to be covered by insurance. I called company just to get ignored. I also noticed that doctors like to inflate charges such as 615.00 to look at medical info for 15 minutes and know one even questions charges. The hospitals and doctors should be investigated for all of the unreasonable charges that are passed on to consumers.

1 year ago

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Dr. G Covington, GA

Horrible. I just started with them and my doctor recommended two medications Mounjaro and Ozempic for pre-diabetes. They denied both; however, when I called said when I go full-blown diabetic they will cover the medication. Who does that? I will tell you who...big pharmaceutical companies and physicians sitting on these committees denying medicine to help customers prior to getting sick. This is an atrocity and absurd. I wish I could cancel my insurance immediately. And I will find out if I can. Horrific.

1 year ago

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Cheryl Stone Phoenix, AZ

Love the customer service. They respond fairly quickly to claims. They accurately answer any inquires I have. Practical and reliable health plans.

1 year ago

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Amanda MacIsaac GA

Medically necessary tests are denied frequently as are necessary functional procedures such as Botox for migraines due to the company not fairly or justly reimbursing providers for services. I previously had Aetna through my employer and it covered nearly everything needed.

1 year ago

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Sarah Bosko Estes Park, CO

Very high deductibles with limited covered services, but it seems to be mostly in line with insurance companies right now. It would be great if they could give perks to stand out.

1 year ago

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Horrible Little Rock, AR

This is the second time writing this review as Blue Cross makes it difficult to leave them. I just now got a bill from my Dr. It was $266.00 Blue Cross paid $13.41. I've been paying for this insurance for over a year now. I was told by a Blue Cross representative that I cannot cancel until November. I asked to speak to an American several times but was told I was not allowed to speak to one. They were extremely rude. I will be cancelling in November

1 year ago

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Tonya Walker TX

These people are horrible in terms returning phones calls, processing claims and knowing what the procedures are. I've been trying to reach a claim adjustor for over a week and the supervisor. All you get is the runaround and then not a single person there can give you a answer that makes any sense. They dont even know what the correct procedures are for a claim in which they are supposed to be processing. I would NEVER do business with them they should be ashamed of themselves and the quality of service they provided in my personal situation.

1 year ago