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5.7

Overall Score

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LAST UPDATED: April 23rd, 2024

Aetna offers Medicare, Medigap, and Medicaid. It also offers employer-sponsored domestic and international health plans, vision insurance, and dental insurance. Aetna prides itself on providing exceptional customer service.

The insurance provider's positive reviews are a majority of its total reviews. Reviewers appreciate the company's coverage and customer service.

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Customer Review: Jean Warech from Hickory, North Carolina

"Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!"

View Aetna customer reviews and ratings below.

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The Good

  • Company Ratings
  • Positive Reviews
  • Health Plan Variety
  • Additional Insurance Options
  • Helpful Member Resources
  • Large Provider Network
  • Customer Service

Company Ratings

While Aetna has a slightly lower overall score compared to other health insurers on Best Company, it has a high star-rating for the health insurance industry. 

Star ratings on Best Company are from people who leave reviews on our site. The overall score considers reviews and a few other industry-related criteria.

These good ratings indicate that many Aetna members are satisfied with their Aetna plan and the service they receive. With these ratings and reviews, Aetna has earned a spot in the top ten health insurers listed on Best Company.

Positive Reviews

A majority of Aetna reviews on BestCompany.com are positive. 

Praise in these reviews includes helpful and responsive customer service and satisfaction with provider networks. Positive reviews also mention having the coverage for needed health care.

Positive reviewers had mixed responses to Aetna's cost. Some thought the price was great. Others found it was a little high.

Several variables affect health insurance premium rates, including age. If your plan is through an employer, your employer's contribution to premiums can also affect costs.

Health Plan Variety

Aetna offers a wide variety of plans. Some plans are only available through employers. Others are available for individuals qualifying for Medicare or Medicaid. Here are the main types of health plans it offers:

Employers can also choose Aetna health plans to offer employees.

Additional Insurance Options

Aetna offers one dental plan to individuals and families. Aetna Dental ® Direct plan fully covers preventive treatment. If you're switching to Aetna dental insurance from a similar plan, the waiting period for major services can be waived.

Aetna also offers a dental discount card. At participating dental clinics, you can receive a discount between 15 percent and 50 percent. The cost of this card starts at $7.99. While this card is not insurance, it can help you save on dental care.

Availability of the dental discount card and Aetna Dental® Direct varies by state.

You can also purchase international dental coverage.

Dental insurance is not available in every state. Depending on your state and the plan's benefits, you can receive coverage for preventative care (such as cleanings), restorative work (such as fillings), and even major procedures like getting crowns.

If you purchase Aetna Dental Direct, you can add Aetna Vision Preferred plan to your coverage.

Aetna's vision benefits are accepted at major eyeglasses retailers. Again, depending on your plan, your benefits can include coverage for contacts or glasses and eye exams. Aetna also offers stand-alone vision plans.

Finally, Aetna has a variety of other insurance plans to meet the needs of all consumers, including:

  • Life insurance
  • Disability insurance
  • Government and labor insurance
  • Student insurance
  • International insurance 

Helpful Member Resources

When it comes to tools for members, Aetna rises above its competitors. Customer service is an area where this company shines. Not only are Aetna representatives available around the clock through different mediums, but Aetna members also have access to several different tools to get calculations, answers to questions, and advice about claims.

Anyone can search the company's website and get a tour of a member account before registering. This allows you to see what account access would look like.

To see if the physician you currently see is in Aetna's network or find a new participating provider, there's an intuitive Find a Doctor tool online as well.

It is advantageous for patients to see an in-network provider because rates are usually lower than seeing an out-of-network doctor.

Using the Find a Doctor tool, you initially specify your search by state and type of doctor.

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Customer Review: Roxanna Perez

"I have had this insurance for the past two years. They offer different plans that work accord to my needs. Additionally, their network is easy to navigate and find the right professionals for me."

Once a member, you have easy access to tools like Find a Pharmacy and the iTriage mobile app that Aetna came out with for your on-the-go healthcare needs. 

Aetna also offers a tool to help you find the right plan for your situation, and there are pages on the website that describe the details of each of the plans.

Aetna members benefit from online access to a member portal and account, through which they can pay a premium, view benefits, get an explanation of those benefits, find a doctor, and request an insurance card. You can also order medications, view the status of a claim, ask questions to a virtual nurse 24/7, and get other estimates if needed online. These offerings are common for the health insurance industy.

A rising trend among insurers is offering discounts encouraging healthy habits. Aetna members can receive discounts for gym memberships and weight loss programs.

Aetna also provides tools that help you track your health (for example, by seeing your health history and statistics about your blood pressure). In this sense, Aetna supports its members' health and wellness. It doesn't just pay for your medical bills.

Large Provider Network

Aetna claims to have one of the United States's biggest networks of doctors and hospitals. This makes it more likely that the doctor you visit will be in-network for an Aetna plan - or, at least, it makes it so that you have a wide selection of doctors if you need to switch to Aetna's network of primary care physicians and specialists.

Aetna owns several subsidiaries in the healthcare industry. These include:

  • Coventry Health Care
  • Humana (which they very recently acquired)
  • ActiveHealth Management
  • Aetna Student Health
  • Schaller Anderson
  • Strategic Resource Company
  • Aetna Capital Management
  • Cofinity
  • Medicity

Customer Service

Aetna prides itself on its customer service. It makes its representatives available to customers via phone, email, mail, and even social media.

There are a few different phone numbers you can use to contact someone at Aetna, but if you're a member, there is conveniently a specific member phone line to call.

At any hour of the day, there is also a virtual nurse available for patients to go online and ask questions. This is more convenient than trying to track down a doctor outside of business hours.

The company website for Aetna is very informative and easy to navigate. Its FAQs sections largely focus on the logistics of managing your account.

Aetna makes it very easy to find an answer if it doesn't already appear on the website. Also, you can expect to contact someone from Aetna 24/7 (using certain mediums) and you will be given information to make the best medical decisions for you.

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The Bad

  • Negative Customer Reviews
  • International Individual and Family Health Plans Only
  • State Availability
  • FAQs

Negative Customer Reviews

Although the majority of Aetna's reviews are positive, Best Company has also received a substantial proportion of negative Aetna health insurance reviews. 

Negative Aetna reviews mention issues with coverage and communication with customer service.

Negative reviews are common in the health insurance industry, which can make it harder to evaluate companies.

International Individual and Family Health Plans Only

Unfortunately, Aetna does not offer domestic individual or family health plans, which makes it only an insurance option for employers and people qualifying for a government-sponsored health plan.

However, the company recently announced its intention to begin offering plans on the Health Insurance Marketplace again for the year 2022.

If you're looking for this kind of plan for 2021, you'll need to consider another health insurance company.

State Availability

Aetna's plans are only available in certain states (these include Alaska, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Maine, Michigan, Nevada, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, and West Virginia). The dental plans are even more limited, being available only in only a few states.

If you qualify for a plan from Aetna but Aetna is not available in your area, you'll need to find another insurance company.

FAQs

Aetna's website does have plenty of FAQs sections, but they do not answer questions about prices, premiums, deductibles, and factors that affect these amounts (rather they focus on the logistics of account management).

This makes sense because premium costs, deductible amounts, and out-of-pocket expenses vary plan to plan and can be affected by demographic information, like age. Aetna's website allows potential clients to view plans available in their state with detailed information about costs and insurance coverage.

As you consider the cost of an insurance policy, consider the monthly premium and the out-of-pocket limit. Look at how the plan has structured its cost-sharing between you and the health insurer. How much is the copay or coinsurance for health services you'll likely need?

Evaluating the cost and coverage level will help you find a medical insurance plan that works best for your budget.

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The Bottom Line

Aetna is a well-known health insurance provider. It has received a majority of positive reviews on Best Company. This majority of positive reviews is a good sign even though

Aetna has also received a high proportion of 1-star reviews.

Aetna is an especially good fit for Medicare beneficiaries, employers, and individuals qualifying for Medicaid.

Individual plans are not currently available, though the company plans to offer them in the future.

Of course, for anyone who lives outside of the states that Aetna plans are available in or are looking to buy an individual or family plan, this company is not an option.

In terms of location, Aetna is admittedly limited. It would also do well to provide more general information upfront to potential customers about prices and deductibles, which are crucial decision-makers in this industry.

Although the insurer has some limitations, Aetna insurance is worth considering further if you're interested in Medicare coverage, group health plans, or qualify for Medicaid or CHIP.

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Star Rating

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2.3

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342 Reviews

Review Breakdown

5 grade

28%

4 grade

16%

3 grade

8%

2 grade

6%

1 grade

42%

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Mary Robison

They are my Medicare Advantage health insurance and I am very happy with them. They pay out quickly and in a timely manner. They are quick to get a response back to my doctors for approval for things.

1 month ago

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Ruth Anne L. Phillips

I have had Aetna for over 2 years and they have refused to pay for my claims because they say I have "other insurance." I do not. My husband and I have called them many, many times where they reassue us that the problem has been resolved, but it has not. Bill collectors call and harrass me every single day. We pay thousands of dollars a year to this company and they readily accept our payments, but refuse to pay for covered claims. I'm sure that if the brain tumor doesn't kill me, Aetna will. They are shameless.

1 month ago

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Dona Lewis- Pearce (donajlp) Buffalo, NY

DO NOT TAKE THIS INSURANCE, (AENTA MEDICARE ADVANTAGE PREMIER PRO) OR TRUST ANYTHING ANYONE FROM THIS INSURANCE TELLS YOU OR ANYONE FROM A COMPANY SELLS ADVANTAGE PLANS!!! I have been on this insurance for 1 days and have been denied medication that I have been on for a year despite insurance people calling them prior to my changing plans. This company takes advantage of seniors and does nothing to promote health and wellness if it costs them money. I have been on the same medication with wellcare for over a year but this company denied it after saying the would cover it Now I have to go back to my old insurance but I can't switch back until April 1. It is March 1 so I am without coverage now for an entire month. DO NOT CHOOSE THEM !! They are horrible

2 months ago

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Amani Patel Harrisonburg, VA

Has been a very good insurance company for my elderly family members. We have relied on Aetna for some time and can always rely on them to provide clear and quality service. They are good at communicating any time a problem does arise with insurance.

3 months ago

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Larry Wenhold

I’m now age 77 and have Aetna. In 2015 I had open heart surgery at Doylestown Heart Hospital. I only had a small deductible and Aetna took over, and they were outstanding. Not one complaint. In 2016 my wife had knee replacement, and again we were truly amazed as they picked up everything with small deductible. Recently had gall bladder surgery at Doylestown Hospital. As usual, Aetna just worked as smooth as glass. Amazing, a few days after leaving hospital, Aetna provided us with 14 free meals as part of our coverage. Wow! Aetna pays my fees at local YMCA with silver sneakers. We have plans C which INCLUDES DRUG coverage. Most of our prescriptions have NO co pay. We pay $72 each monthly. At my age it is hard to say WOW, but Aetna has performed better than could be expected. Luv Aetna. 👍🇱🇷

5 years ago

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Sinister Babe Kyle, TX

Definitely not the best insurance provider out there. It did help me get what I needed done but my co-pay was pretty high I think and their providers are limited. But when it’s through the company you work for it will do to make sure you have insurance incase anything happens

4 months ago

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DRapp87

I was in need of an ACDF surgery. My neurosurgeon set it to emergency status because I was one minor injury away from being paralyzed for life. I couldn’t feel my hands for two years prior. My right shoulder and arm lost strength before the surgery. I would fall at least once a day from loss of balance. Aetna had more than 14 days to deny me. The day before my life-saving surgery they denied me and told me that they didn’t have to give me a decision until 14 days later. By the grace of God my neurosurgeon forced them to cover me hours before my deadline. Their policies are dangerous. I am afraid of how many people they have hurt through these games that they play. Now that the surgery is done I will spread the word far and wide until they change their ways. Aetna is malicious.

5 months ago

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Amanda George IL

I had Aetna for about 3 years and it was awesome. They are upfront about all costs and charges, and they will work with you on payment due dates, and they have always been professional and helpful when you call for help. Will recommend and consider again in the future.

10 months ago

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L H Jacksonville, FL

I am a provider and it is so hard to understand the customer service representatives who know nothing about everything when you call the provider service line.. They can only tell you what the screen tells them and nothing more or nothing less. God forbid if they tried to think on their own. Horrible provider service !!!! Please bring back this portion of your compnay to the USA!!!!

4 months ago

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Courtney Munson Englewood, CO

Aetna is hands down the absolute worst insurance I’ve ever had and the only reason I have it, is because it’s our company’s insurance they offer. Thank the lord we are changing to a different insurance next year. First off, Aetna would not approve my partial knee replacement surgery. The doctor even did two appeals. They said I needed a full replacement even though I’m only 46 in great shape and had cartilage still. So since my knee was dislocated and was tired of being in pain I went through with the surgery. My doctor prescribed me 2 weeks worth of Tramadol, in which Aetna only approved 1 week and 1 week worth of oxy. I hated the oxy, so couldn’t take that and Aetna will not refill my 2nd week of Tramadol until it’s been 90 days! I better not be in pain 90 days from now and need Tramadol then. I need it to help with the pain now and help me sleep so I can recover. There answer to me was because people get addicted! Well what about the people that don’t??? I know more people that have had surgery that never have been addicted and never met one person that is addicted, so whoever they are basing us off of is ridiculous. You can’t fight with them, they just go by the script. Worst company for insurance ever. I used to think it was Kaiser, but not even close. Good luck if y’all have them for insurance.

6 months ago

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Gff Gff Highland Park, IL

If I could give zero stars I would. Aetna healthcare is absolutely the worst. Case in point, I had spinal surgery of which the surgery was covered. However, the anesthesia was not. Really, I am supposed to have spinal surgery with no anesthesia? The latest, they no longer are covering my medication for MS. The replacement they suggested caused a major reaction. I had to stop taking that. I now need an MRI. I am trying to get that scheduled. Coincidently I received an email from Aetna address to me specifically with a facility recommended for that MRI - you know to save money. I called Aenta trying to verify (because I don't trust Aetna) that in deed that facility will be covered and is in-network. Contrary to the email i received from Aetna, facility not in network. Aetna is the worst!

7 months ago

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Roy Alcorn Houston, TX

Aetna won't approve anything and you cant even talk to them, you have to communicate through their screening service Accolade because they know they are crap and don't want to handle the dissatisfied customers. Doctor requested a MRI of both knees and I had to make two appointments with two co-pays because Aetna won't perform two MRIs in the same week. Aetna would not approve an MRI for the herniated disks in my lower spine, a condition Blue Cross blue Shield had no problem treating and approving an MRI without 8 weeks of therapy and co-pays first. Aetnas provider list is not up to date, I try to make appointments off their list only to find out the provider no longer works with Aetna and I will be out of network.

7 months ago

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G.J. Boise, ID

We get are health insurance through my husbands employment. They no longer have Aetna for our insurance. His employer has went with a different carrier. When we had Aetna it was so easy to submit a claim. Their web page was easy to navigate even for someone like me with no computer skills. I really liked their customer service they always had a answer to all my questions. We miss Aetna

1 year ago

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Jean Warech Hickory, NC

Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!

3 years ago

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Brenda Benson Beulaville, NC

I really appreciate the customer service. When I call I am not put on hold. The rep. was Ester from Cary, NC . She was very patient with me. I had a lot of questions and she answered every one to my satisfaction. She was very polite, friendly and professional. I highly recommend Aetna and Ester.

4 years ago

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Patricia Hope

very prompt--reliable and a good value for the cost of the policy and the coverage we need. Without it we would not have the level of care that we have needed. To get in touch with them when we need to is encouraging and dependable that we can rely on at very difficult times because of our health.

5 years ago

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Amy Stewart Gilbert, AZ

We had Aetna Health Insurance in the past offered to us through my husbands company and we loved it! It was nice and easy to use and covered all of our health and welfare needs. Every time we needed to go to a specialist it was so helpful that they all accepted Aetna. I like that they are such a wonderful service that many doctors use.

5 years ago

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KG Lebanon, NJ

Aetna has always been my favorite health insurance company and I am sad to say that my employer is no longer using Aetna after this year. I am very sad about it. Aetna has always paid any claims that I have submitted and I always felt that I could count on Aetna. Whether using the nurse line or asking a question about my benefits and coverage customer service has always been great and has always done their best to explain thing that I just didn’t get. I’m sad to leave Aetna and hope that the new health insurance company we have to use is half as helpful as Aetna has been.

2 years ago

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Anne Sainsbury Orem, UT

I had health coverage from Aetna while living in Guatemala a couple of years ago. During my time using their service I felt that the customer service was helpful and considerate of my situation. Their online portal was easy to use and I was able to address claims that I made quickly and easily. Were my employment to provide this Health Insurance plan in the future, I would not be disappointed!

2 years ago

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Melissa Morgan , FL

Their customer service is pretty responsive, depending on who you get on the phone. My Aetna plan pays a lot more than other plans I looked at for the things I want such as dental and specialists plus it’s not one of those horrid things where you have to go to a few certain doctors. They need to include more doctors, though. Some that I want to go to aren’t in their program, and I have to pay more, but it’s still very affordable and worth it. They don’t give you the impression you’re being ripped off like some insurance companies do--like it’s a constant battle. Their site is very intuitive and easy to use.

3 years ago

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Jennifer Ogden, UT

We have had Aetna for many years now and they are the best health insurance provider we have ever had. The price is the best part but the network of available physicians is a close second. Any time I have ever had a question, customer service has been able to give me straight forward and honest answers very quickly. I would recommend Aetna to anyone looking for a new health insurance provider.

5 years ago

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Jeff Justice West Jordan, UT

We switched from a competing health insurance company a few years ago when we moved from my wife's coverage to mine. I'd been with the prior company for many years and was reluctant to change. Really just concerned that I'd walk into lower quality service because we we're saving money. That hasn't been the case. Our family doesn't have any major medical issues, but plenty of routine stuff. And Aetnae coverage has been quick and comprehensive. We've never had any claim issues. That's great in my book!

5 years ago

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William Roberts Asheville, NC

Affordable premiums and copays, but I was given wrong and false information regarding Dysport which is similar to Botox.Aetna clearly told me on the phone that cost of the injections would just be a copay.Five months later my Doctors office sent me a bill for over $400.

9 months ago

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Brian Coppedge Los Angeles, CA

Had BCBS for years but thought we could save money by switching to Aetna. What a mistake. Worst medical insurance I have ever had in 30 years. Needed an Urgent care for my son. Checked online for the closest In-Network Urgent care centers. Thank god we called as the location was permanently closed. Only found that out after looking at google maps. No other close options were given for my address. Called the 888 number for Aetna and had to listen to 5 minutes of crap to get someone on the line. They did not know it was closed but gave me one that was not even listed and was closer. Wouldn't you think ACCURATE Urgent care information would be important on your web site. They also denied a claim I had after the doctors office told me they accepted the insurance. The Doctors office accepted Aetna, Just not the Aetna plan I have. Cost me $771 dollars. Cant wait to leave this company when I can choose plans again. Research Aetna before you give them your money. They have been sued for excessive denials in the past and have not changed their ways. Even if your primary is in network you will spend hours trying to find specialists that are in network and close to where you live. We also found Doctors offices that accepted our Aetna plan, but the doctors within that office we wanted to see did not. You must ask everyone you see if they accept the exact plan you have - you cannot just ask if they accept Aetna. My daughter was going to college in Greenville NC and the closest primary doctor was 30 miles away, no General practitioner or OB/GYN. My daughter also had an Urgent Care listed in Greenville that was listed online but was actually permanently closed. This is all within the first 6 months of having Aetna. I put my families wellbeing and our savings in jeopardy to try and save a few dollars. I worry constantly that we may have any emergency before we can get off of this insurance plan.

10 months ago

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Constance Cameron Los Angeles, CA

I’ve been an Aetna customer for more than a year and am leaving next month because of its terrible customer service. Can’t get through in a timely fashion and have had to wait on line only to be cut off after long hold. More times than not, cannot understand customer rep with poor grasp of the language, his/her job, and bad phone connections. Was hung up on after Medicare services rep and I were kept on hold for a hours. Choosing to not live this way any longer, I’ve signed on with another insurer beginning in August. With Aetna’s premiums, service should be A or B grade level; instead it’s D or F.

10 months ago

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Ricardo Ortiz Fredericksburg, VA

I changed to Aetna and I don't regret it. I pay zip at any doctor I go to and meds are very inexpensive. Love them, they take care of me for all my medical needs. I called once and customer service was excellent.

1 year ago

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Robert C.

By far the best rate on Medicare Supplemental in my area. I even got a discount through a professional association membership. Claims processing is good, and monthly account information is complete.

1 year ago

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Lisa Gagnon Slidell, LA

I will give two stars because the majority of the customer services reps I spoke to did try to help. Now here is my official review since being an Aetna hmo dual preferred snp member in February of 2022. So I originally had to change from Humana because I am on a supplement and when I move Humana was not in my area. Aetna after talking to the representative had everything I needed ( so I thought). Well after two months I finally found a primary care physician that I have to drive for 35 miles to when I live in a big metropolitan area. I still do not have a mental health therapist. The only one they could find so far is the mental health clinic from the health department that you go in at 7 and wait to be seen all day. I am not doing that. If I wanted to go to the free clinic I would not have insurance. Not being offensive to the free clinic because I have used them before. I have called every one in the book and got crickets from them as what to do next. I am blessed that my old pychiatrist was in network and I can do tellamed with him so I am still medicated. I have to drive 40 miles to a dentist who was in network and don’t know how that is going to turn out since I have a dental fear. Over all I am highly disappointed with the Aetna plan and may have to find a new plan soon.

2 years ago

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Mrthnmn Norwood, MA

The really poor coverage may be my wife's employer's choice to save themselves a lot of money but the on-line Caremark pharmacy is dreadfully inefficient and incompetent. They frequently require new prescriptions when their own site shows refills available. When they have to communicate with the doctor they do it via FAX. How many hospitals still have FAX machines?! And when you wind up having to call them they have the most-up-to-date system for torturing the customer. Oh. And the web site doesn't work very well. Good luck trying to find your doctor with their search engine, which you're required to do when requesting a prescription renewal.

2 years ago

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Lh Williamstown, NJ

Aetna pop medicare sent me to hearing care solutions to find an in network hearing doctor that would cover exam and hearing aids. They sent me to nation and nation made the appointment guaranteed me they were covered. I went to the appointment and guess what they weren't. I made them call hearing care solutions right while I was sitting there. Hearing care said they have no record of me ever calling!!! Are you kidding me? I have the 4 phone calls to them in my call log. I would have never gone. I cant believe the lies they told me and the hearing place! Another example of company's taking advantage of seniors how dare them!

2 years ago

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John Westerville, OH

Based on today's experience, my opinion of Aetna's pre-certification process is: 1) They value process more than people 2) At least some of their pre-certification rules are written by robots 3) At least some of the pre-certification reviews are conducted by automatons. A surgery was scheduled to remove a device embedded in the body, under tissue and presumable muscle. They would not approve the surgery, based on the information initially provided by the surgeon's office, because : 1) The surgeon did not specify the device was out-of-warranty, when it was actually rendered inoperative by a previous surgery. This presumably caused the device warranty be to voided. 2) The surgeon did not certify the device was not repairable. I'm not sure how you determine whether a device is repairable when it is embedded in a human body, and in any case, presumably it would need to be removed to be repaired, if repairable at all. Makes no sense to me. The additional information requested was provided yesterday, for a surgery scheduled today. The patient was in pre-op awaiting approval, and the response of the pre-certification team was along the lines of: "It would take up to two weeks to make a decision". Unbelievable! The surgeon's office is slow in providing additional information, but Aetna would not do anything to prevent the patient (customer) being inconvenienced. If you are shopping for health insurance based on value, I suspect you can find a provider with somewhat less bureaucracy, and more empathy for the patient. This will be the last year I will use Aetna as our health insurance provider. Aetna has provided fairly decent service in the past, and I gave them many chances to fix this pre-certification issue yesterday and today, but they seem to cling to their bureaucratic procedures, when a simple decision made quickly would have resolved the issue. Another incident like this, which is highly unlikely given the short amount of time until I switch providers, would probably result in a one start rating.

2 years ago

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paul twiraga Brockton, MA

I went in to mansfield health care for a follow-up appointment to go over x- trays and blood work for my knee and foot with a aetna ins.$45 co-pay. While there the doctor suggested cortizone shot in my knee, the total time in exam room was 13 minutes. When I got the bill they charged for a surgicle procedure. I called the billing hospital and was informed the mansfield was no longer authorized to do surgical procedures. I called etna insurance and they charged me an additional co-pay of $290 for a day surgery. Getting a shot is not surgery. I have this shot in the past in never charged for a 1 day hospital stay. Aetna refused to change what I was charged and made me pay $290 over what I should have been for a 13 minute office visit. Beware of aetna and what they will make have pay. They work with providers to make you pay excessive co-pays. They don't really care about you just there bottom line.

2 years ago

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Pcmimi Baxley, GA

TERRIBLE CUSTOMER SERVICE ...good insurance coverage. I called today and was transferred to "14" people who could not tell me about the advantage plan. Was on line for 2 hours with them. Would not recommend them unless you have a local agent. My agent passed away 6 months ago and they could not tell me who I could contact locally to take care of me should I have an emergency or questions.

2 years ago

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Aleksandar Gutesa Doha, DA

The guys I've been receiving emails from are very nice and responsive, in general if this review great would be based on Customer Care, I'd rate it 10+ stars. But: 1- Just too expensive. Comparing to BUPA, Allianz I had before (working for the same company; they've never got back to me why they've changed providers) like 13-15%. And their lists of benefits were longer than AETNA's. 2- I've been exchanging emails with their Claim dpt. for days now. Apparently, vaccination for kids is not part of my coverage. Not for COVID. For MENINGOCOCCAL MENINGGITIS A,C,Y! &W. Sorry for being sarcastic, but I was shocked: at the early 21st century! Needless to mention that local providers here in Qatar, not branches of come big, word renown provider, have ALL the vaccinations covered. Where I'm coming from (and my country's annual GDP is 30% less than overall AETNA profit) it's also free/covered. I'm looking into a way how to leave AETNA and enroll with some other provider before end of one year coverage. Annually I'll save circa EUR4500.

3 years ago

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Missy Charleston, IL

I have Aetna through the state of Illinois. Since the state switched to this current plan, I've been very impressed with the customer service and the coverage. Much better than anything we've had previously!

3 years ago

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Natalia Correa MDTribe Miami, FL

I had this insurance previously with one of my employments. I had a copay but I was able to go to the ER and outpatient. After my $40 copay, it covered everything else such as immunizations and routine lab work.

4 years ago

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Jacinda E Sandy, UT

I was covered with Aetna insurance when I was on my parents plan. Customer service did a great job at answering all the questions I had with benefits. They were great at helping knowing what was on the plan, but I did not like the plan. We had to still pay quite a bit out of pocket.

6 years ago

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altavise davis Tallahassee, FL

When I broke my toe bone and needed to see an orthopedic I was grateful to have Aetna. Aetna covered everything so that I wouldn’t have to worry . Instead all I needed to do was show up to the doctor and take care of myself just like Aetna took care of me! I recommend people to research Aetna and it’s benefits because they really help you!

2 years ago

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roberto arcia Columbia, MO

I have had Aetna health insurance for a while now. They have great customer service and are very tentative to customer requests. Aetna has various options for insurance, for members of all types of income. I have greatly appreciated my time as a consumer of Aetna.

2 years ago

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Vicki H. Poolesville, MD

I used Aetna during my employment with two different companies and found it a very good insurance company to deal with for medical coverage. The cost of coverage was always reasonable and covered all of my needs at the time.

3 years ago Edited September 14, 2021

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Peter Harmatuk Columbia, MD

I’ve been an Aetna customer for over 20 years. I’ve never had a reason to look for a different insurance provider at my company because Aetna has administered my health plan well, their website is solid and their customer service is good.

3 years ago

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Stefanie Ewer Providence, UT

I went in to the doctor to have a procedure done. When I got there we weren’t sure which test was covered. I called Aetna while sitting in the waiting room. Within 5 minutes i had an answer to my question. They even double checked my coverage again. Very fast, friendly, knowledgeable service.

3 years ago

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Amanda Drews Arlington, TX

Over all, I like Aetna. Most associates are nice and helpful and don’t have any problems answering questions and helping you to understand whatever it is your asking about. There are a handful that does make me wonder if they have a quota to fill on the number of people they talk to or help. Sometimes it seems they are trying to get off as quickly as possible. They are also the same ones that tend to make me feel stupid for not understanding to begin with.

3 years ago

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Phil Carriere Cambridge, IA

Looked at several other plans from various other companies , but felt like the Aetna plan was best for my wife and I. Low cost,covered everything we needed covered, and includes a dental rebate program. When i needed an answer to a question they have always been there for me and are always concerned about improving my well being .

3 years ago

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Haelyn Lahens Deerfield Beach, FL

I attend University and it can be difficult to find insurances that are accepted. However, with this insurance, I have no problems. I go to my Healthness Center if I have any problems and this insurance does very well in taking care of the charges. I never have to worry about an out of pocket payment.

4 years ago

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Kate Gregory Pleasant Grove, UT

Our premiums are high, but our experience is that they have paid for almost every medical appointment, surgery, test, and procedure after our high deductible. The exceptions are the tests we have needed that aren't mainstream tests, such as genetic testing and gadolinium poisoning from MRI contrast (which they paid for). This year, it has been definitely worth it.

4 years ago

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Paige Baldwin Wellsville, UT

We recently just made the change to Aetna and we love it so far. The coverage is great and the customer service is so helpful with every question or concern that we have. The billing process is always smooth and easy and we’ve never had a problem.

4 years ago

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Jennifer Smith Salt Lake City, UT

We had this son on this insurance while he spent 2 years in Peru. During a time that he was sick there, he was able to visit with 2 doctors after being the victim of a couple medical emergencies. This insurance company was very on top of things and were able to quickly assess the situation. Authorization as pushed to local doctors and help was able to be given. I am very grateful for the affiliation that this service has with young people like my son.

4 years ago

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Scott Orem, UT

Great health insurance, great price, and great network. I currently have Aetna health insurance for my family and have nothing but good things to say about them. I have had some bad experiences in the past but Aetna is a breath of fresh air.

5 years ago

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Amber Gilbert, AZ

Co-pays are more than I would like them to be with 20 and 40 for specialist. My husband went through a heart even that came to thousands of dollars. We only had to pay a small fraction. He continues to have many prescriptions a month that are 90% covered by the insurance. So far great experience.

5 years ago