Aetna Logo
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252 User Reviews

7.4

Overall Score

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LAST UPDATED: January 25th, 2022

Aetna offers Medicare, Medigap, and Medicaid. It also offers employer-sponsored domestic and international health plans, vision insurance, and dental insurance. Aetna prides itself on providing exceptional customer service.

The insurance provider's positive reviews are a majority of its total reviews. Reviewers appreciate the company's coverage and customer service.

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Customer Review: Jean Warech from Hickory, North Carolina

"Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!"

View Aetna customer reviews and ratings below.

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The Good

  • Company Ratings
  • Positive Reviews
  • Health Plan Variety
  • Additional Insurance Options
  • Helpful Member Resources
  • Large Provider Network
  • Customer Service

Company Ratings

While Aetna has a slightly lower overall score compared to other health insurers on Best Company, it has a high star-rating for the health insurance industry. 

Star ratings on Best Company are from people who leave reviews on our site. The overall score considers reviews and a few other industry-related criteria.

These good ratings indicate that many Aetna members are satisfied with their Aetna plan and the service they receive. With these ratings and reviews, Aetna has earned a spot in the top ten health insurers listed on Best Company.

Positive Reviews

A majority of Aetna reviews on BestCompany.com are positive. 

Praise in these reviews includes helpful and responsive customer service and satisfaction with provider networks. Positive reviews also mention having the coverage for needed health care.

Positive reviewers had mixed responses to Aetna's cost. Some thought the price was great. Others found it was a little high.

Several variables affect health insurance premium rates, including age. If your plan is through an employer, your employer's contribution to premiums can also affect costs.

Health Plan Variety

Aetna offers a wide variety of plans. Some plans are only available through employers. Others are available for individuals qualifying for Medicare or Medicaid. Here are the main types of health plans it offers:

Employers can also choose Aetna health plans to offer employees.

Additional Insurance Options

Aetna offers one dental plan to individuals and families. Aetna Dental ® Direct plan fully covers preventive treatment. If you're switching to Aetna dental insurance from a similar plan, the waiting period for major services can be waived.

Aetna also offers a dental discount card. At participating dental clinics, you can receive a discount between 15 percent and 50 percent. The cost of this card starts at $7.99. While this card is not insurance, it can help you save on dental care.

Availability of the dental discount card and Aetna Dental® Direct varies by state.

You can also purchase international dental coverage.

Dental insurance is not available in every state. Depending on your state and the plan's benefits, you can receive coverage for preventative care (such as cleanings), restorative work (such as fillings), and even major procedures like getting crowns.

If you purchase Aetna Dental Direct, you can add Aetna Vision Preferred plan to your coverage.

Aetna's vision benefits are accepted at major eyeglasses retailers. Again, depending on your plan, your benefits can include coverage for contacts or glasses and eye exams. Aetna also offers stand-alone vision plans.

Finally, Aetna has a variety of other insurance plans to meet the needs of all consumers, including:

  • Life insurance
  • Disability insurance
  • Government and labor insurance
  • Student insurance
  • International insurance 

Helpful Member Resources

When it comes to tools for members, Aetna rises above its competitors. Customer service is an area where this company shines. Not only are Aetna representatives available around the clock through different mediums, but Aetna members also have access to several different tools to get calculations, answers to questions, and advice about claims.

Anyone can search the company's website and get a tour of a member account before registering. This allows you to see what account access would look like.

To see if the physician you currently see is in Aetna's network or find a new participating provider, there's an intuitive Find a Doctor tool online as well.

It is advantageous for patients to see an in-network provider because rates are usually lower than seeing an out-of-network doctor.

Using the Find a Doctor tool, you initially specify your search by state and type of doctor.

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Customer Review: Roxanna Perez

"I have had this insurance for the past two years. They offer different plans that work accord to my needs. Additionally, their network is easy to navigate and find the right professionals for me."

Once a member, you have easy access to tools like Find a Pharmacy and the iTriage mobile app that Aetna came out with for your on-the-go healthcare needs. 

Aetna also offers a tool to help you find the right plan for your situation, and there are pages on the website that describe the details of each of the plans.

Aetna members benefit from online access to a member portal and account, through which they can pay a premium, view benefits, get an explanation of those benefits, find a doctor, and request an insurance card. You can also order medications, view the status of a claim, ask questions to a virtual nurse 24/7, and get other estimates if needed online. These offerings are common for the health insurance industy.

A rising trend among insurers is offering discounts encouraging healthy habits. Aetna members can receive discounts for gym memberships and weight loss programs.

Aetna also provides tools that help you track your health (for example, by seeing your health history and statistics about your blood pressure). In this sense, Aetna supports its members' health and wellness. It doesn't just pay for your medical bills.

Large Provider Network

Aetna claims to have one of the United States's biggest networks of doctors and hospitals. This makes it more likely that the doctor you visit will be in-network for an Aetna plan - or, at least, it makes it so that you have a wide selection of doctors if you need to switch to Aetna's network of primary care physicians and specialists.

Aetna owns several subsidiaries in the healthcare industry. These include:

  • Coventry Health Care
  • Humana (which they very recently acquired)
  • ActiveHealth Management
  • Aetna Student Health
  • Schaller Anderson
  • Strategic Resource Company
  • Aetna Capital Management
  • Cofinity
  • Medicity

Customer Service

Aetna prides itself on its customer service. It makes its representatives available to customers via phone, email, mail, and even social media.

There are a few different phone numbers you can use to contact someone at Aetna, but if you're a member, there is conveniently a specific member phone line to call.

At any hour of the day, there is also a virtual nurse available for patients to go online and ask questions. This is more convenient than trying to track down a doctor outside of business hours.

The company website for Aetna is very informative and easy to navigate. Its FAQs sections largely focus on the logistics of managing your account.

Aetna makes it very easy to find an answer if it doesn't already appear on the website. Also, you can expect to contact someone from Aetna 24/7 (using certain mediums) and you will be given information to make the best medical decisions for you.

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The Bad

  • Negative Customer Reviews
  • International Individual and Family Health Plans Only
  • State Availability
  • FAQs

Negative Customer Reviews

Although the majority of Aetna's reviews are positive, Best Company has also received a substantial proportion of negative Aetna health insurance reviews. 

Negative Aetna reviews mention issues with coverage and communication with customer service.

Negative reviews are common in the health insurance industry, which can make it harder to evaluate companies.

International Individual and Family Health Plans Only

Unfortunately, Aetna does not offer domestic individual or family health plans, which makes it only an insurance option for employers and people qualifying for a government-sponsored health plan.

However, the company recently announced its intention to begin offering plans on the Health Insurance Marketplace again for the year 2022.

If you're looking for this kind of plan for 2021, you'll need to consider another health insurance company.

State Availability

Aetna's plans are only available in certain states (these include Alaska, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Maine, Michigan, Nevada, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, and West Virginia). The dental plans are even more limited, being available only in only a few states.

If you qualify for a plan from Aetna but Aetna is not available in your area, you'll need to find another insurance company.

FAQs

Aetna's website does have plenty of FAQs sections, but they do not answer questions about prices, premiums, deductibles, and factors that affect these amounts (rather they focus on the logistics of account management).

This makes sense because premium costs, deductible amounts, and out-of-pocket expenses vary plan to plan and can be affected by demographic information, like age. Aetna's website allows potential clients to view plans available in their state with detailed information about costs and insurance coverage.

As you consider the cost of an insurance policy, consider the monthly premium and the out-of-pocket limit. Look at how the plan has structured its cost-sharing between you and the health insurer. How much is the copay or coinsurance for health services you'll likely need?

Evaluating the cost and coverage level will help you find a medical insurance plan that works best for your budget.

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The Bottom Line

Aetna is a well-known health insurance provider. It has received a majority of positive reviews on Best Company. This majority of positive reviews is a good sign even though

Aetna has also received a high proportion of 1-star reviews.

Aetna is an especially good fit for Medicare beneficiaries, employers, and individuals qualifying for Medicaid.

Individual plans are not currently available, though the company plans to offer them in the future.

Of course, for anyone who lives outside of the states that Aetna plans are available in or are looking to buy an individual or family plan, this company is not an option.

In terms of location, Aetna is admittedly limited. It would also do well to provide more general information upfront to potential customers about prices and deductibles, which are crucial decision-makers in this industry.

Although the insurer has some limitations, Aetna insurance is worth considering further if you're interested in Medicare coverage, group health plans, or qualify for Medicaid or CHIP.

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Star Rating

3.2

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252 Reviews

Review Breakdown

5 grade

34%

4 grade

20%

3 grade

10%

2 grade

5%

1 grade

32%

Sentiment Criteria

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Roy Robinson Oneonta, NY

Customer service really needs improving because they like to pass the responsivity of a bad issue to the customer, and that's just wrong. Etna and I went around and around about a situation where a Rep. never asked me what card to pay my meds with. I told him NOT to put it on one card in their system, but to put it on another card and I furnished the card info. He , later in the conversation, asked what card did I want to use, but he never asked till the end of our conversation. I had to repeat myself and he still screwed it up. It took me two plus weeks to get the whole thing fixed. In the mean time I had no money to pay my rent because it was a chunk of change for the meds. I was charged twice, two different cards, for the same Rx, then had to fight like hell to get it back. Still no apology from Etna accept an email saying that it was my fault.

2 days ago

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KG Lebanon, NJ

Aetna has always been my favorite health insurance company and I am sad to say that my employer is no longer using Aetna after this year. I am very sad about it. Aetna has always paid any claims that I have submitted and I always felt that I could count on Aetna. Whether using the nurse line or asking a question about my benefits and coverage customer service has always been great and has always done their best to explain thing that I just didn’t get. I’m sad to leave Aetna and hope that the new health insurance company we have to use is half as helpful as Aetna has been.

3 weeks ago

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James Wire Anderson, IN

with the monthly cost and the need to get over the out of pocket threshold before copay kicks in …It’s like Not having insurance at all…. Got saddled with this company as a result of a contract change to an “best shore” based company …wished there were more provider options other than the Obama care by a different name option….

4 days ago

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jen Brooklyn, NY

Couldnt have had worse experiences with aetna - I was constantly receiving contradicting info form their health concierges, the appeals process is a joke they literally never accept your appeals, customer service people are the least helpful of any company ive ever called, and you'll get massive surprise bills constantly Couldnt wait until my year with aetna ended

1 week ago

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Alex GG Milpitas, CA

I was previously at Kaiser and had two prescription for acne for 20 dollars. I then moved to Aetna and found out that the same medicine at CVS will need copay of 170 dollars. After a few more phone calls, aetna told me there was nothing they could do but I just had to pay 170. But they are the same medicine. And the cash price of them together in Kaiser are cheaper than the copay in CVS. It doesn't make sense.

1 week ago

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Amy N Sandy, UT

I've dealt with lots of different health insurance companies. Some are better than others. Aetna customer service was always very helpful and professional.

16 hours ago

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bob pizza Laramie, WY

zero stars is more like it, I have had worse but not by much, they have zero in network providers within 60 miles of me, and even then when I try and call the ones from their site their list is so old and out of date 90+ % are phone numbers that are a dead end, person no longer practices, moved to a different clinic etc etc. when you call for help finding a provider the call center is in India and you can't understand much they are saying but you'll give up shortly anyway after they offer no help and tell you to just see an out of network provider at my expense since they cannot find one. trying to get a hold of someone for pre-authorization of tests is impossible, Ive called dozens of times and never once reached a person that could answer a simple question about coverage for a specific test.

2 weeks ago

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Kristen Parsons Sandy, UT

The network of Drs is the reason that I paid much more for Aetna than for other insurance providers. We had the dominant provider in our area which made finding specialists SO much easier when I had a very complicated medical diagnosis.

1 week ago

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John Westerville, OH

Based on today's experience, my opinion of Aetna's pre-certification process is: 1) They value process more than people 2) At least some of their pre-certification rules are written by robots 3) At least some of the pre-certification reviews are conducted by automatons. A surgery was scheduled to remove a device embedded in the body, under tissue and presumable muscle. They would not approve the surgery, based on the information initially provided by the surgeon's office, because : 1) The surgeon did not specify the device was out-of-warranty, when it was actually rendered inoperative by a previous surgery. This presumably caused the device warranty be to voided. 2) The surgeon did not certify the device was not repairable. I'm not sure how you determine whether a device is repairable when it is embedded in a human body, and in any case, presumably it would need to be removed to be repaired, if repairable at all. Makes no sense to me. The additional information requested was provided yesterday, for a surgery scheduled today. The patient was in pre-op awaiting approval, and the response of the pre-certification team was along the lines of: "It would take up to two weeks to make a decision". Unbelievable! The surgeon's office is slow in providing additional information, but Aetna would not do anything to prevent the patient (customer) being inconvenienced. If you are shopping for health insurance based on value, I suspect you can find a provider with somewhat less bureaucracy, and more empathy for the patient. This will be the last year I will use Aetna as our health insurance provider. Aetna has provided fairly decent service in the past, and I gave them many chances to fix this pre-certification issue yesterday and today, but they seem to cling to their bureaucratic procedures, when a simple decision made quickly would have resolved the issue. Another incident like this, which is highly unlikely given the short amount of time until I switch providers, would probably result in a one start rating.

1 month ago

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paul twiraga Brockton, MA

I went in to mansfield health care for a follow-up appointment to go over x- trays and blood work for my knee and foot with a aetna ins.$45 co-pay. While there the doctor suggested cortizone shot in my knee, the total time in exam room was 13 minutes. When I got the bill they charged for a surgicle procedure. I called the billing hospital and was informed the mansfield was no longer authorized to do surgical procedures. I called etna insurance and they charged me an additional co-pay of $290 for a day surgery. Getting a shot is not surgery. I have this shot in the past in never charged for a 1 day hospital stay. Aetna refused to change what I was charged and made me pay $290 over what I should have been for a 13 minute office visit. Beware of aetna and what they will make have pay. They work with providers to make you pay excessive co-pays. They don't really care about you just there bottom line.

1 month ago

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Dawn Mckeon Morrisville, PA

Aetna refuses to allow your physicians to speak to someone state side. We are being forced to speak with someone in another country that does not speak proper English and has not idea what they are doing!!!! GO TO ANOTHER INSURANCE CARRIER AND MAKE SURE YOU CAN SPEAK WITH AN AMERICAN REPRESENTIVE.

1 week ago

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R L New York, NY

When I retired a few years ago. I was given Aetna because I had medicare also. From day 1 it has been nothing but problems and aggravation. So Saturday Jan 8 2022 I go to my doctor. They tell me my insurance is inactive as of 12/31/21. What the hell😠 Call the number they are closed. The Dr calls. No answer. I had to put $95 out of my own pocket for the visit. Someone is going to reimburse me the money. As the screw up as usual is on their end. I hate them for insurance. Worst insurance that I have ever dealt with.

2 weeks ago

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school acc 500 1 Cincinnati, OH

So i schedule an appointment the doctor office/ urgent care for COVID rapid test. This is the closest place around that offers it. They do virtual visits and then have you pull in line to get your COVID TEST. You know for everyones stafety. Aenta wont let you get the COVID TEST on the same day as the virtual meeting, instead it has to be order up and requested for the next day. However Aetna does allow you can get the flu and stripe same day. This doesn't make since to limit Covid test. If I wanted the test today I could pay 125 out of pocket and then try to fight with insurance to pay me back. I have a PPO plan so I don't have to pay out of pocket. My insurance should cover this without having to jump through hoop. The point of the virtual visit is to keep other safe so they can do their jobs and to not spread the virus. Without having the test to confirm what I have, then doctors can't treat it. You at literally putting my life at risk by delaying the test.

1 month ago

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Tim A Arlington, VA

There is very little to like. I've appealed a claim twice that Aetna refuses to pay. Aetna has repeatedly failed to acknowledge the error it made - which was Aetna did not provide a procedure quote to my doctor when it was requested by the doctor; had they done so, I would not have had the procedure done as it was almost 100% paid from my pocket and very expensive. Aetna hides behind its process, shuffles people back and forth between departments, and provides pages and pages of narrative without actually resolving the problem. And you can't actually speak to anyone during the appeals process - Aetna doesn't even provide a phone number. My employer has selected Aetna and I've been forced to use them for about 30 years over which time I have paid them ridiculous sums of money because my employer does not subsidize my insurance premiums. I've rarely made a claim and when I did, the claims were insignificant. This year when I actually had to have some expensive procedures done, Aetna didn't support me, the patient. I will continue to recommend to my employer that it drop Aetna. For a company that reported more than $1.7 billion dollars in net income last year, it's appalling. Aetna clearly cares more about making money than it's customers.

1 month ago

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altavise davis Tallahassee, FL

When I broke my toe bone and needed to see an orthopedic I was grateful to have Aetna. Aetna covered everything so that I wouldn’t have to worry . Instead all I needed to do was show up to the doctor and take care of myself just like Aetna took care of me! I recommend people to research Aetna and it’s benefits because they really help you!

2 months ago

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roberto arcia Columbia, MO

I have had Aetna health insurance for a while now. They have great customer service and are very tentative to customer requests. Aetna has various options for insurance, for members of all types of income. I have greatly appreciated my time as a consumer of Aetna.

2 months ago

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Isabelle S. Salt Lake City, UT

I had an Aetna plan for a year because my employer offered only that and nothing else. It's December 2021, a week before Christmas and I am getting bills for hundreds of dollars from labs for visits that happened in JANUARY 2021 that Aetna apparently reconsidered coverage for and no longer holds itself liable for. I will never ever accept Aetna for medical insurance again, even if employee sponsored. What a disgrace!

1 month ago

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Kathy K

Relatively new to Aetna. 8 weeks since I signed up, still have not received basic information as to actual coverage. Some info available online, but site times out before you can find and read specific info. 3 calls to customer service to obtain basic info like evidence of coverage, provider directory, coverage specifics for vision and dental etc. Still waiting....... Very disappointing. If they can't even handle the basics of new enrollment, I can only imagine how poorly the plan might be administered.

1 month ago

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Pcmimi Baxley, GA

TERRIBLE CUSTOMER SERVICE ...good insurance coverage. I called today and was transferred to "14" people who could not tell me about the advantage plan. Was on line for 2 hours with them. Would not recommend them unless you have a local agent. My agent passed away 6 months ago and they could not tell me who I could contact locally to take care of me should I have an emergency or questions.

3 months ago

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Anna Pack Marietta, GA

Absolutely horrible experience with policy and customer service. Just called with a question and waited 29 min on hold for representative to repeat the same stuff what I said. I'm beyond being mad - what a waste of time

3 weeks ago

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sujin chandra Normal, IL

Please dont choose Aetna. They are cheating. They did not put the effective date of coverage as date of my new born baby. I took high paid plan PPO but not useful. Hospital and pediatrician sent bills with full amount. They informed about this at last moment.

1 month ago

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douglas ward Eugene, OR

They may be great if you have a doctor in the area... BUT no doctors accepting patients in 97405 area. NONE!!! But Aetna will continue to charge for "excellent" services... sooo frustrating!! Pay doctors more, or recruit more doctors... soo sad...

1 month ago

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Steve Colella Coraopolis, PA

Policies are very hard to understand. Customer service is very hard to get in touch with and I never end a call pleased with my results. It never seems like items are covered.

3 weeks ago

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Moshe Fischer Washington, VA

calling customer service feels like calling a spam center in new deli India the customer service rep just keeps reading the script and they do not hear nor do they care what your response is

1 month ago

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Anne Sainsbury Orem, UT

I had health coverage from Aetna while living in Guatemala a couple of years ago. During my time using their service I felt that the customer service was helpful and considerate of my situation. Their online portal was easy to use and I was able to address claims that I made quickly and easily. Were my employment to provide this Health Insurance plan in the future, I would not be disappointed!

7 months ago

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Larry Wenhold

I’m now age 77 and have Aetna. In 2015 I had open heart surgery at Doylestown Heart Hospital. I only had a small deductible and Aetna took over, and they were outstanding. Not one complaint. In 2016 my wife had knee replacement, and again we were truly amazed as they picked up everything with small deductible. Recently had gall bladder surgery at Doylestown Hospital. As usual, Aetna just worked as smooth as glass. Amazing, a few days after leaving hospital, Aetna provided us with 14 free meals as part of our coverage. Wow! Aetna pays my fees at local YMCA with silver sneakers. We have plans C which INCLUDES DRUG coverage. Most of our prescriptions have NO co pay. We pay $72 each monthly. At my age it is hard to say WOW, but Aetna has performed better than could be expected. Luv Aetna. 👍🇱🇷

2 years ago

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Mervin Raggs Tampa, FL

Allowed for the proper Healthcare and treatment when needed. Excellent options for providers.

3 weeks ago

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Carola Timothee Jonesboro, GA

To my opinion Aetna is the worse insurance company to deal with. They make sure they are getting paid every week but don't deliver what they have to. I'm paying$80 plus for my husband and I through my employer. Base on the plan we have surgery is completely covered but in May my husband had a surgery, Aetna not only refused to pay, there's no one to talk to. So, now we ended up paying the bills ourselves and Aetna still redraw money from my paycheck every week. Frustrated 😡

2 months ago

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Karen Torino Tallahassee, FL

Aetna has a great network. Customer services is very helpful and willing to help you resolve any issues. Would greatly recommend.

2 months ago

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Sally Smith

I am a current customer and I am beyond frustrated with this insurance company. I always have to call customer service to get my medicine approved even though my doctor said it is medically necessary for me to have the medicine. Atena also took 10 days to preauthorize my MRI & now they are denying my surgery stating its not necessary. Currently I can't sit for more than 10 mins, I cant walk far and I have a Limp, and I can't sleep through the night because my back and knee is hurting that bad. I guess this insurance company would rather I become crippled and have to pay for insurance claims the rest of my life instead of approving my back surgery. What ever happened to Quality of Life ?

4 months ago

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Cindy R Tallahassee, FL

I love having this super affordable health insurance! It’s very easy to make payments for it and gives good coverage for teenage students like myself.

2 months ago

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Sydney Charleston South Jordan, UT

We currently use Aetna for our health insurance. I have never had a bill not paid by them and have never had paper work. Its all taking care of by my doctor. This company is great.

4 months ago

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Gabe Burton Riverton, UT

Aetna insurance is really good, especially the higher-up plans. I pay 10% they pay 90%. It's awesome because my out-of-pocket maximum isn't very high, so prescriptions and Dr visits are almost always free after around June. It can be a more expensive plan, but to me, it's worth it!!

4 months ago

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Regina Walker New York, NY

I can't say enough bad things about Aetna. The coverage is almost non-existent and providers have even shared with me that "no one wants to take Aetna." Do whatever you can to stay away from this company. They will find ANY reason to deny your claims.

3 months ago

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Brianna Sutherland Tallahassee, FL

I have Aetna Medicaid and so far it has been very useful. For the most part, most places I go to accept my insurance with no co pay.

2 months ago

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Eugene Barrett

Horrible customer service. I have not been with Albertsons Market(former employer and one of Aetna's many accounts) for a year and they kept me on even after my name was removed from the current employees list. Trying to cancel is a royal pain to accomplish. They won't do it upon customer request. The bills are more like you pay in some to Aetna, they pay 60%, and you pay 40%. Don't get diabetes or high blood pressure, this company will bleed you dry.

4 months ago

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Denisse Furstenau Denver, CO

I would NEVER recommend this Medicare insurance. My sister was in the hospital for 83 days with renal failure Drs finally recommended an LTAC ( step down) denied. Ended up back in ICU Attempted multiple times to get skilled care.. denied Ended up fracturing a hip I hold them indirectly responsible due to the denial of PT/OT in a skilled facility After 83 days of hospitalization and a hip fracture and dialysis 3 X a week she has been in a skilled facility 1 week today, they are now denying further coverage. She is so weak and fragile from the lengthy hospital stay, dialysis and hip fracture it seems insane to deny PT/OT for strength and balance. In the process of appeal. I have been her POA for health care and am fatigued from the fight with insurance. When you really need them they will deny. Many Case Managers and Drs have informed me that they are the worst to work with. Please stay away from Aetna. My husband and mother both had strokes and were provided skilled care without hesitation. This insurance company holds no value on the life of a human They are all about profit. I am trying to warn as many as possible. I am a retired RN. I could go on but I will spare you. This has been a fight for her life, with every step and there is no end in sight. Please avoid Aetna, they will deny you when you need them the most! I would rate them lower if possible

6 months ago

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Ben Martinsburg, WV

Researched for months before choosing either a supplemental or advantage plan. So far this is the worst plan I have ever had. Everything is OUT OF POCKET. Drugs aren't being paid, office visits not being paid. All my expenses are going to out of pocket, deductibles, etc. I would be better of paying a monthly premium and going with a supplemental plan. STAY AWAY FROM AETNA!

6 months ago

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Cristina Enne Hempstead, NY

I had a problem with my insurance and Anjell from Aetna helped me to resolve my issues. She was amazing and very careful. Thank you so much Anjell, 5 stars for her.

7 months ago

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GM Austin, TX

My first negative experience with Aetna came when I needed to change my cholesterol medication because it was causing leg pains. They would not authorize the alternative prescribed by my doctor and so I have had to live with the leg pains. My worse experience came because I need surgery for BPH. There is a new treatment called water jet ablation that has been around for several years and which has shown very effective results. They refuse to cover that treatment and insist on the much older TURP procedure which carries a 95% chance of permanent sexual dysfunction and a high risk of incontinence. They hide behind a insurmountable wall of bureaucracy, and think they know better than the doctors or the patients what is in the patient's best interest. Their premiums are very expensive, and for what ? Second rate coverage and a complete lack of compassion or caring for the patients.

8 months ago

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Aleksandar Gutesa Doha, DA

The guys I've been receiving emails from are very nice and responsive, in general if this review great would be based on Customer Care, I'd rate it 10+ stars. But: 1- Just too expensive. Comparing to BUPA, Allianz I had before (working for the same company; they've never got back to me why they've changed providers) like 13-15%. And their lists of benefits were longer than AETNA's. 2- I've been exchanging emails with their Claim dpt. for days now. Apparently, vaccination for kids is not part of my coverage. Not for COVID. For MENINGOCOCCAL MENINGGITIS A,C,Y! &W. Sorry for being sarcastic, but I was shocked: at the early 21st century! Needless to mention that local providers here in Qatar, not branches of come big, word renown provider, have ALL the vaccinations covered. Where I'm coming from (and my country's annual GDP is 30% less than overall AETNA profit) it's also free/covered. I'm looking into a way how to leave AETNA and enroll with some other provider before end of one year coverage. Annually I'll save circa EUR4500.

10 months ago

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Jean Warech Hickory, NC

Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!

1 year ago

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Brenda Benson Beulaville, NC

I really appreciate the customer service. When I call I am not put on hold. The rep. was Ester from Cary, NC . She was very patient with me. I had a lot of questions and she answered every one to my satisfaction. She was very polite, friendly and professional. I highly recommend Aetna and Ester.

2 years ago

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Patricia Hope

very prompt--reliable and a good value for the cost of the policy and the coverage we need. Without it we would not have the level of care that we have needed. To get in touch with them when we need to is encouraging and dependable that we can rely on at very difficult times because of our health.

3 years ago

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Amy Stewart Gilbert, AZ

We had Aetna Health Insurance in the past offered to us through my husbands company and we loved it! It was nice and easy to use and covered all of our health and welfare needs. Every time we needed to go to a specialist it was so helpful that they all accepted Aetna. I like that they are such a wonderful service that many doctors use.

3 years ago

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Vicki H. Poolesville, MD

I used Aetna during my employment with two different companies and found it a very good insurance company to deal with for medical coverage. The cost of coverage was always reasonable and covered all of my needs at the time.

10 months ago

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Peter Harmatuk Columbia, MD

I’ve been an Aetna customer for over 20 years. I’ve never had a reason to look for a different insurance provider at my company because Aetna has administered my health plan well, their website is solid and their customer service is good.

10 months ago

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Melissa Morgan , FL

Their customer service is pretty responsive, depending on who you get on the phone. My Aetna plan pays a lot more than other plans I looked at for the things I want such as dental and specialists plus it’s not one of those horrid things where you have to go to a few certain doctors. They need to include more doctors, though. Some that I want to go to aren’t in their program, and I have to pay more, but it’s still very affordable and worth it. They don’t give you the impression you’re being ripped off like some insurance companies do--like it’s a constant battle. Their site is very intuitive and easy to use.

1 year ago

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Jennifer Ogden, UT

We have had Aetna for many years now and they are the best health insurance provider we have ever had. The price is the best part but the network of available physicians is a close second. Any time I have ever had a question, customer service has been able to give me straight forward and honest answers very quickly. I would recommend Aetna to anyone looking for a new health insurance provider.

2 years ago

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Jeff Justice West Jordan, UT

We switched from a competing health insurance company a few years ago when we moved from my wife's coverage to mine. I'd been with the prior company for many years and was reluctant to change. Really just concerned that I'd walk into lower quality service because we we're saving money. That hasn't been the case. Our family doesn't have any major medical issues, but plenty of routine stuff. And Aetnae coverage has been quick and comprehensive. We've never had any claim issues. That's great in my book!

2 years ago