Name: Aetna
Rating: 2.9

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Marz Barrington, IL

Most inept company that I have ever dealt with. Nobody knows what they are doing. Have to call numerous times to get the smallest thing fixed. And when you do call, you have to explain your problem all over again because these losers don't have any way to see that you have called numerous times and see that no one has fixed any problems that you called about. Finally got the problems fixed, paid for the year so we don't have to communicate with these no talents any more, and then they call today to tell me some other problem from the beginning of the year was their fault and was fixed, but was already repaired over a month ago. Once this year is over, I will never buy another Aetna product again.

6 years ago

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Vanesa

My company switched the insurance company into an Aetna international one and not only me but I speak for the rest of my colleagues at work we are very dissatisfied. Every time I make a claim is rejected with no further explanation. So I have to take my time to call every time to find out the reason why. Sometimes I have to submit the claim twice or three times because they kept changing their mind on the information I needed to enter. I just told my company I would like to switch back to Aviva which it has a better service and always payed the claims with no problems. Please stay away from Aetna insurance company.

6 years ago

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Shawn Mayfield

This is a horrible company. The amount of time you have to wait to get you payment is RIDICULOUS. The whole point of having this is so you don't get behind in bills while out of work but the time it takes to get paid is so long that getting behind is a guarantee. I'm still waiting to be paid and am now facing eviction because of it. I called and told them this and even tho I have been approved, I was told there's nothing they can do to quicken the direct deposit and that it will take another week for payment! Unacceptable! My family and I will be displaced by then as I have a max of 3 days to move out from the premises. My wife had disability once for maternity leave and the entire process from start to finish was HALF of what I've already been waiting. Be warned, this company is a joke!

7 years ago

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Kenneth Okerlund Orem, UT

I had this insurance while I was in the U.K for two years. They always were able to get me into a place where I would be taken care of. I had coverage for every issue I ran into while I was there.

7 years ago

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Sydney Charleston South Jordan, UT

We currently use Aetna for our health insurance. I have never had a bill not paid by them and have never had paper work. Its all taking care of by my doctor. This company is great.

3 years ago

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Gabe Burton Riverton, UT

Aetna insurance is really good, especially the higher-up plans. I pay 10% they pay 90%. It's awesome because my out-of-pocket maximum isn't very high, so prescriptions and Dr visits are almost always free after around June. It can be a more expensive plan, but to me, it's worth it!!

3 years ago

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Azrienne Davis Tallahassee, FL

This is the insurance that is provided through my employer and i have both dental and medical coverage. This insurance is accepted in plenty of doctors’ offices and comes with lists of what is covered and what isnt

4 years ago

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Roxana Perez ,

I have had this insurance for the past two years. They offer different plans that work accord to my needs. Additionally, their network is easy to navigate and find the right professionals for me.

4 years ago

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Dave_ Layton, UT

The insurance coverage I had was good. As long as you chose the plan that meets your needs it will be good. I chose a good plan of the ones elected from my company and it provided good coverage.

4 years ago

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Tina Igo Avonmore, PA

We have used AETNA for the past 5 years. We are impressed with the variety and levels of coverage offered. The online account access is easy and user friendly. Thank you AETNA for helping keep us healthy!

4 years ago

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Myken Salt Lake City, UT

We had Aetna Insurance before my husbands employer switched to Cigna. We loved it and felt the rates were reasonable, coverage was good, customer service was responsive and helpful. We were sad to have to change providers.

5 years ago

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Tony Gibson American Fork, UT

I had Aetna for a couple of years and thought they did a great job supporting us as we needed to use them. They were responsive and quick to pay. They didn't have as large of a network in my area as I would have liked but we were able to make it work.

5 years ago

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Jacob Shaner

I used Aetna while abroad in Indonesia for a few years. I was able to get coverage when visiting the several different hospitals. I was impressed that it was accepted out of the United State. The organization I was with provided the insurance.

5 years ago

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Nicole LeBaron Provo, UT

Aetna I recently just got, and I was a bit disappointed. They are not as good as some other health insurance companies I have had. My prescription that I take monthly was significantly more than what I wanted. As a college student that is a bit hard on my budget.

5 years ago

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Lori Salt Lake City, UT

Aetna has been a good health insurance for us. We have had many different kinds of insurances because of different jobs and Aetna is one of the better ones. Our monthly payment is pretty good but the best part is we were able to keep our same doctors.

5 years ago

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Craig Orem, UT

At a previous job we were covered by Aetna. I was pleased with the price but a little turned off by the network of providers. That is the only reason I am only giving 4 stars. We had to switch our Pediatrician because of him being out of network. Other than that, they were great!

5 years ago

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Brian Scott Provo, UT

Aetna is a great insurance company with good, comprehensive plans at fair prices. My family switched from Select Health to Aetna a year ago and the difference has been drastic!

6 years ago

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Katie Young Charlottesville, VA

I didn't have to use Aetna much when they were my insurance providers, but they were always pleasant and straight forward to deal with. I never had to wait more than 10 minutes on the phone and my issues were always addressed quickly. Their autobilling always went through with no problems.

6 years ago

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Ryan H American Fork, UT

I am a first-time Aetna user. The network isn't great in my area but they have so far been easy to work with. I did, however, just get a denial on a visit I had. Perhaps I am doing this review a little prematurely. My mind may change once I talk to them about my visit that should be covered.

6 years ago

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Brody B Orem, UT

High priced with average coverage. I felt like what I was paying during the time I had the policy was way to high considering that I had a higher than average deductible. Once I shopped around for different coverage I quickly found that I could get a lower deductible at a more reasonable price. I didn't have a negative experience with Aetna, just the pricing was an issue.

6 years ago

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Lindsey B Orem, UT

We had Aetna for our Health Coverage for many years. Never had any issues with them but I was never blown away. I did feel like they always paid our claims in a fair way and if I had any questions they were quick to resolve them.

6 years ago

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Chelsea Horrocks Salt Lake City, UT

I currently have a different insurer but I wish I still had Aetna. When I delivered my first baby they took so much of the expense off my shoulders and made the payments so easy and painless.

6 years ago

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Mildred Carter Woodbridge, VA

I also had this for my health insurance with a former employer. Again, they covered just about everything I needed - even an urgent hospital trip that resulted in about 2 days worth of staying. The pricing wasn't bad at all, but I also was only paying for myself, no family plan.

6 years ago

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Fernando Delgado Tempe, AZ

i have had Aetna for over 8 years really good health insurance and customer service always willing to help even contacting the medical offices them self in case their is an error on how insurance got billed.

6 years ago

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Kaitie Rodriguez Mesa, AZ

I currently have Aetna and I have been very impressed with them. They have a large network of all different kinds of doctors and have always been there to answer any questions about any claims I have.

6 years ago

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Lawrence Foster Scottsdale, AZ

My last 3 companies use Aetna. they have always handled my claims swiftly and competently. competitive rates and they have a huge in-patient Dr. list that always fits with my Drs.

6 years ago

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Roberto Pujol Chandler, AZ

I've been extremely happy with my health insurance coverage. They have great customer service and AETNA is accepted pretty much everywhere. They have several different plans to choose from that fit pretty much any budget.

6 years ago

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Logan Cook Vienna, VA

Overall, Aetna is good. I've received a few bills after hospital or doctor visits that seemed more expensive than should be after insurance, but otherwise, copays are about the same visit-to-visit. Aetna has a great in-network portfolio to utilize as needed.

6 years ago

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Sheryl Sabal Gilbert, AZ

Great provider! Customer service was always available and wait times weren’t more than 15 minutes. I’m a lupus patient and they covered most all of my meds. The only negative I would share is issues with claims. I was in a car accident and Aetna covered medical cost after my co-pay and deductibles. Since I’m receiving an under insured payment from my car insurance company, Aetna wants me to pay them back for the medical coverage. That’s crazy, why am paying insurance if I still have to cover my medical costs from an accident that wasn’t my fault.

6 years ago

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Melissa Reinoso Herriman, UT

I currently have a health insurance plan. They are great to work with and make sure that when you call you know your benefits before you go to a Dr. that happens to be out of network. They are great to work with.

6 years ago

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Anne Kimball Salt Lake City, UT

I had Aetna just for a short time because my company ended up switching, but while I had them, they made billing so easy. They always had it coded right and were always so willing to help me when I had questions!

6 years ago

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Boston Whipple Provo, UT

I used Aetna insurance while in Colombia volunteering. I had to call them frequently and they were always helpful and allowed me to get the volunteers into good hospitals. They required a ridiculous amount of paperwork on the back end that was overwhelming and excessive.

6 years ago

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Calista Huber Mesa, AZ

We had our second child under Aetna and it wasn't the best experience. We hadn't had any problems before that with Aetna - great copay and prescription benefits. It just didn't seem like the hospital worked very well with the insurance company. We payed up front for our baby and then were sent so many bills afterward, claiming they were going toward our deductible too. It was just much more confusing than it needed to be. But all in all, pretty great service!

6 years ago

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L H Jacksonville, FL

I am a provider and it is so hard to understand the customer service representatives who know nothing about everything when you call the provider service line.. They can only tell you what the screen tells them and nothing more or nothing less. God forbid if they tried to think on their own. Horrible provider service !!!! Please bring back this portion of your compnay to the USA!!!!

1 year ago

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Valerie Henderson Lake Hopatcong, NJ

I am a Medical biller for a medical practice. I also consult with a senior board advising new Medicare recipients on Advantage Plans. I have to say Aetna claims processing is the worst of any Insurance provider. I also found, for this reason alone more practices are leaving Aetna due to overload of work generated by your claims processing system. As for seniors looking for Medicare insurance, I direct all Medicare recommendations away from Aetna. Start listening to providers and patients, unless profits are your only agenda.

1 year ago

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Heather H Sanford, FL

Aetna is reliable and a great provider of information related to your individual needs. Their customer service has room for improvement, but overall, they are very good.

1 year ago

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Bill Joneszchz Latrobe, PA

Aetna was the worst health care provider I ever had. They do everything in there power to cheat you out of health care. They recommended me to use a lower cost MRI. One of the places was out of business and the other did not accept Aetna. I went to a participating surgeon and was denighed insurance coverage by Aetna. They are a very expensive horrible awful medical insurance!

2 years ago

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Gary Dent Hyde Park, UT

Prescription coverage is terrible. I have BPH, had the prostate biopsy, was prescribed an FDA approved medication for which there is a generic version that works well for me. The pharmacy said Aetna won’t cover it. I bought it with a coupon for $18 for ninety days supply. Won an appeal against Aetna with help from urologist, they still won’t pay for it. Going to cancel Aetna, they do not follow FDA and doctors recommendations, what is the point of paying for insurance when they won’t pay for prescriptions?

2 years ago

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Morgan Shelton Loveland, OH

Aetna is the worst insurance company I have ever dealt with in my entire life. Don't even bother calling asking for help, they will refuse to help you and direct you to the website. They sent me on a wild goose hunt for 2 hours only for my physician to tell me it was indeed, their responsibility to help. After 2 hours of nonsense, they were able to give me 0 information. Would give 0 stars if I could.

2 years ago

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Fred Jezzi Coraopolis, PA

Regarding their customer service phone line, it is non-existent. I called to question a copay and have been on hold for 47 minutes. Maybe their plan to avoid having to actually provide customer service by not answering the phone. Absolutely unacceptable to leave an elderly person on hold for almost an hour. I guess once they have your premium you are on your own.

2 years ago

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Hanuman G Overland Park, KS

Claims processing is not good, so many errors while processing claims for pregnancy delivery. Need to call so many times. Poor customer care some are dumb some are smart to handle the calls. My experience is not good with them it wasted of time for me. Not sure how this company working without good claims processing, I pity future customers.

2 years ago

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Aaron Woods Denver, CO

Worst healthcare experience of my life. Transferred 5 times and over an hour on the phone and the agent that said he could assist, could magically assist after I asked his name and employee ID number. All from a migraine saving service that Aetna denied and should have paid for. I wouldn't have had to call if they did their job. My deductible is met and now they won't pay for care.

2 years ago

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Dana Greene Ann Arbor, MI

Customer service is rude, insensitive and down right intimidating. They deny all surgical claims unless it has the word Cancer in it and you have fight for the benefits you pay for. When I pointed out ACA regulations and caps to them, they told me to get a third party to handle my claim. The bottom of this box has "amazing" in it I would never rate Aetna it is less than even a star!

2 years ago

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Michelle Myers Glen Ellyn, IL

My experience has been a nightmare. They denied my prescription for my RA. I failed 10 drugs before we found one that worked for me. Two appeals later and it was approved. The cost $1400.00 a month. I have now been without meds for two months while dealing with this nightmare. I would not recommend this insurance to my worst enemy. It was not my choice to get this insurance. This is what my husband’s employer switched to from Blue Cross Blue Shield. They were fantastic and covered everything.

2 years ago

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Maury Herrera Homestead, FL

aetna lies to there insured . My story and you be the judge. Three months ago my Primary Doctor called me the Aetna was dropping them from their Network. I called to find out what was happening because I have had my Primary Doctor for the last 15 years. aetna said that wasn’t true and for three months they lied I just got a letter with less then 10 days to pick one of two doctors from the letter.Not alot of time. I picked another Provider Named Simple Compete. Shame on you aetna for blatantly lying to your insured. Stay clear of these Aetna

2 years ago

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Ken Rundus Carrollton, TX

This is the worst health care company in the US. It gives US health care a bad reputation. The make you go through layers of approvals waisting doctors time and delays patient care by weeks and sometimes months. Please do not take the bait and choose this company for your employees. Everyone suffers and pays more in dollars, time , and lack of quality and timely care.

2 years ago

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Bea Cruz Los Angeles, CA

They have the worst service ever. My secondary insurance approved an epidural for my lower back. They have denied me services for this procedure. I spoke to my primary doc who will now refer to have an MRI & an orthopedic surgeon. Stay away from this insurance I can’t wait until December so my husband can remove me from this poor excuse of an insurance plan.

2 years ago

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Alex Hanlin Houston, TX

As a healthcare provider, we bill Aetna when our patient informs us. Recently billed a claim and received payment from Aetna...BUT.... Aetna is too cheap to include an EOB. So I had to go into Availity to enter specific data to see who this $3000 payment was for. Availity is having problems internally and we can not download or print the EOB. So....we've been sitting on a $3000 check ALL week because we don't know who it belongs to. The Aetna rep's advise was to call Availity. WORST INSURANCE COMPANY EVER !!!!!!

2 years ago

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kma Chicago, IL

Terrible, terrible, terrible customer service. I have been on the phone for 8 hours trying to get an issue resolved. People either do not speak English and cannot understand my issue, hang up on me, or keep bouncing me around. Some of them tell me one thing, others tell me a different thing. One tells me that a complaint was filed, another tells me there is nothing filed. One sees the notes from previous calls, another tells me there are no notes. Eight hours on the phone and still not issue resolved. Will not be renewing my policy with them.

3 years ago

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Mama Mia Lenexa, KS

Aetna has to be the worst health insurance company out there. Their agents continuously gave out false information, made promises they didn't keep and denied, denied, denied coverage, EVEN when they said on the phone something would be covered. Their total lack of care for the client certainly drives one to think, do we really need or want insurance companies anymore.

3 years ago