Name: Aetna
Rating: 2.5

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Eric Smith Riverton, UT

We are always kept informed whenever a claim is submitted. I love their communication with details.

5 years ago

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Courtney Eames Kaysville, UT

Aetna was very reliable and I felt like they were there to help me. Whenever I have an issue I can just call them.

5 years ago

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Sierra Beck Herriman, UT

Previous insurances through my husband's work. There site was ok. Really didn't like that EOB page. Hard to see what I was responsible for.

5 years ago

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Teresa LeBaron Lake Villa, IL

Our first time using Aetna health insurance. So far we are happy and have had good customer. service.

5 years ago

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Elisa Vakapuna Salt Lake City, UT

Aetna is a great company and their service is good as well. We recommend Aetna to others

5 years ago

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Mickie Johnson Ogden, UT

This company offers a lot for those of us who are retired. It does have good coverage.

5 years ago

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Tiffany Tempe, AZ

Absolutely love this insurance cheap meds but at the same time also great providers

5 years ago

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Kristie Sgambati Rocklin, CA

A company that has shown they care about their customers. Rare in this society.

5 years ago

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Ron Durfey Pleasant Grove, UT

I currently use Aetna but not very happy with their service. I have been waiting 6 months to determine if my tooth implant would be covered and still have not been given approval. Not very happy with Aetna.

6 years ago Edited September 14, 2021

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Reena Kivlehen Phoenix, AZ

My husband and I both have Aetna insurance through our jobs. We are satisfied with the service. So far so good!

6 years ago

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Rhonda stewart Queen Creek, AZ

Love Aetna. Great rates and awesome customer service. Everything available on line!,

6 years ago

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Sathvik Aithala Portland, OR

Good health insurance, premiums are reasonable.

2 years ago

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Mindy Bass Norcross, GA

An excellant company and I have excellent service.

3 years ago

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Justin Clark Inwood, WV

TERRIBLE COMPANY... WILL LEAVE YOU ON HOLD FOR HOURS AND WILL PLAY GAMES ABOUT GETTING INFORMATION TO YOU.. DO NOT GO WITH THIS COMPANY

4 years ago

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Nanida King of Prussia, PA

George P is very arrogant, he was rude in our flight couple days ago, he was very disrespectful to all the flight attendant

5 years ago

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Doug Morgan Blue Springs, MO

Great service, high prices

5 years ago

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Junior Merced, CA

Worst experience ever. I pay $35 weekly and you guys still dont cover me fully like you guys said. Rip off. Never again i will do this company.

5 years ago

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Johnnie Kirby

They are great. Claims are handled quickly. Never a problem

6 years ago

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W smallwood

They over charge my deductible wanted me to pay $2000 for one office visit when I have a $30 copay. That's from corporate when I called. Terrible

6 years ago

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Karen Colon

Great no problems experienced since swithcing to them.

6 years ago

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Rebekah Barney Provo, UT

Works great! I haven’t had any issues so far. Have had it for 2 years

2 years ago

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NanaAfia Marfo Tallahassee, FL

This company covered most of my hospital or any health related bill which was really great.

3 years ago

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Jon Scoresby Saratoga Springs, UT

This insurance was pretty good. Services were covered and the price was comparable with other companies.

5 years ago

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Shannon Mesa, AZ

Have been happy but now their new Rx policy is costing us a fortune! So sad they continue to give less service for the amount of the premium.

5 years ago

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Elizabeth New York, NY

Forgot to mention, they also sell all your contact info to third parties over whose spam they claim to have no control

3 years ago Edited September 14, 2021

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Paul Miami, FL

Horrendous. Total mess and unhelpful. I don’t have a primary care doctor and have been calling them for 2 weeks

5 years ago

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Pman Tallapoosa, GA

Aetna does not pay for anything. It would be cheaper to not have to pay insurance and just pay out of pocket.

5 years ago

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Andrew Schnelly

They are horrible! High premiums, high deductible, piss poor coverage, my doctors hate dealing with them too!

6 years ago

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Weston Arlich-Picazo

We always pay more than we anticipate and they don't like to coordinate

6 years ago

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Alaina B Provo, UT

Great customer service and good coverage!

2 years ago

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Rocio Diaz Tallahassee, FL

Coverage is very limited. Claims often have to be paid out of pocket. Customer service leaves much to be desired.

3 years ago

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Nya Nicole Tallahassee, FL

The service reps are so kind and very helpful.

3 years ago Edited November 5, 2021

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Darius Williams Alexandria, VA

had Aetna through a previous job. pretty affordable rates and low deductibles

5 years ago

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Tyler Williams Gilbert, AZ

Aetna has been good so far. Good coverage and good availability of doctors.

6 years ago

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Jo Rosario

Under union state pretty good deductible.

4 years ago

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Shirley Portland, OR

The process of claim is really slow, and response of call and message is also really slow!

5 years ago

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Christopher McDonald

Very negative. I have MS and they will not cover the medication my doctor prescribed

5 years ago

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Mitch Krull Pleasant Grove, UT

Terrible coverage, terrible customer service. Can't wait till my company switches, worst company ever!!!

6 years ago

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Michelle Tomson Monaca, PA

Aetna does not remedy the negligent behavior of their representatives!

2 years ago

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Sherri mcnamara

Premiums go drastically higher every year.

6 years ago

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Alina

Call center is totally useless!!! I have never had even similar experience.

7 years ago

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Jessica Mendez Clarksburg, MD

They were expensive, covered nothing and had high deductibles and copays.

3 years ago

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Valentina Ignatova

Absolutely terrible phone customer service.

2 years ago

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Matt Zimmerman Chicago, IL

Customer service is as bad as Comcast. So annoyed.

4 years ago

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BEVERLY VAN GUNDY

Could not get in to see my Doctor in a Emergency

4 years ago